Customer Reviews for U-Haul Moving & Storage of Merrillville

3,522 comentarios

1650 W 81st Ave   Merrillville, IN 46410
(On the corner of US-30 & Grant street)

(219) 769-2444

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(219) 769-2444

1650 W 81st Ave
Merrillville, IN 46410
(On the corner of US-30 & Grant street)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorren C. 
Clasificación:
5.0

Nothing she was very nice and easy to work with. Thanks !

Ricky H. 
Clasificación:
3.0

El cliente no dejó un comentario.

VERNOLIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sade C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTEN P. 
Clasificación:
5.0

Just keep us happy 😁

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jannet W.  |  Overall Experience 
Clasificación:
3.0

15 foot truck includes moms attic and not the floor space. Because of this I have to do more trips. You should be honest about the lengths of trucks. It was 12 feet with 3 feet of about a third of the 12 foot space.

MATTHEW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matteo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan W. 
Clasificación:
5.0

Very friendly and helpful staff this is the place I go when I need to move ANYTHING.

BRANDON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge B. 
Clasificación:
5.0

Great customer service new clean equipment in excellent shape prices were right procedure was easy. This is not my first time and will not be my list this is my go to location

DEAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katrina P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheila H. 
Clasificación:
1.0

First of all I made a reservation. And Uhaul had to change it? It took two days for me to finally get someone to change the reservation and when they did they sent me to a location that was further away than the next closest location. I had reserved a utility dolly and that part of the reservation was lost by uhaul. Then to get it I had to drive to a store four miles away...adding to my miles traveled. Then when I got there they were incompetent. If you're going to hire kids...at least have an adult there to supervise then. Because these three kids asked me what I needed I said a dolly and they said we don't have any, when 10 minutes earlier the first store called them and they said they did. It took me 45 minutes to get my equipment and get on my way. The waybI see it...Uhaul sent me to a location four miles further away from home and it cost me 12 extra miles at .99 cents a mile you guys owe me 12 bucks. I'll not hold my breath though. And finally, the numbers given to me to try to get my reservation changed, did nothing to help me. I sat on hold for 10 minutes only to be disconnected 5 different times...that's 50 minutes I'll never get back.

STEVEN B. 
Clasificación:
1.0

Never again they lie to much

SHANICE T. 
Clasificación:
5.0

This office was the best U-Haul I've been too ...fast going in and out. I recommend this place over any other in the area... thank you...

Pete S. 
Clasificación:
1.0

Was told by uhaul agent that one month was free, so I rented the truck from on location, travel 10 miles to second location who did not honor the free month the agent promised …..

Fredrick H.  |  First Impressions 
Clasificación:
4.0

Please pave the drive- the water drains are fully exposed in some spots, I was dodging them everytime worrying that I have my tires slashed... that is my only complaint... staff was great- there was a female there that knew her stuff-i forgot her name but I saw her for a previous rental- she was very helpful and funny making my experience good. Thank you to her!! 

ROBERT P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monesha B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole C. 
Clasificación:
5.0

The workers were very helpful and professional

TORRIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND W.  |  Overall Experience 
Clasificación:
5.0

The experience was great. Great customer service!!

Kenyatta H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIAH K. 
Clasificación:
5.0

Great experience. The staff was helpful and courteous.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher K.  |  First Impressions 
Clasificación:
5.0

Amazing Staff

Kimberly R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

martell g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen M.  |  Overall Experience 
Clasificación:
1.0

The equipment is not maintenced correctly.....staff is untrained....rose the manager is never there and does not return calls.. two bad units with issues. Unable to use them but still charge.....told had to call customer service which is a joke. On hold 30 plus minutes multiple times. I am now looking into other rentall options for my business and going to recommend them to everyone I know

JAMES H. 
Clasificación:
3.0

After hours fee was not explained. I rented the truck for 4hrs and picked it up at 4:30?pm. Those hrs are considered business hrs. I could have dropped it off when the office was opened the next day for less than dropping it off earlier.

Brandi C. 
Clasificación:
5.0

Nothing to improve Ms.Vickey and staff were very helpful in meeting our request for a truck to move items. We plan to go to that store again for our next move and storage.

David C. 
Clasificación:
5.0

Ms Riveria was absolutely helpful and it was very easy for last minute accomodation. I initially went to Pine Island location because I had reserved a unit online, but they could not find the reservation. Instead of simply telling me "sorry" and letting me walk out the door, the 2 gentlemen working Sunday afternoon called over to the Merrillville location and were able to help me without me prompting them. Great Staff!

Amanda Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Damuan F. 
Clasificación:
5.0

Only thing that could have been better is if they would have saved me $100 on the initial charge of 361 if it would have been 261 that's the only thing Other than that good job.

Christopher B.  |  First Impressions 
Clasificación:
2.0

The fuel level was under a quarter full. I had to fuel up twice.

juan O. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEY F. 
Clasificación:
5.0

Very friendly and fast! It was easy to get the truck and get going. The return took no time at all. We'll definitely come here for future needs.

Emily E. 
Clasificación:
5.0

Merrillville seemed easier to deal with in Schererville and it seemed like they knew what they were talking about better

DONALD J. 
Clasificación:
5.0

Keep Sarah around...she was great at drop off

ROMAN M. 
Clasificación:
5.0

Customer Service Rep - greeted me with a smile and had outstanding customer service.

Sandra S. 
Clasificación:
5.0

Staff treated me awesome! I would recommend this U Haul to all who needs it.

Alfredo C. 
Clasificación:
2.0

Made an online reservation. At pick up everything was no touch/via cell phone. The only human contact I had was to get keys and asked charge for mile overage and was told .29/mile. Once home I found damages to truck and took pictures and called the rental location. An hour later I was able to talk to a rep at Uhaul and she was accommodating and I uploaded the pics I took to the account online. When we started moving, the dolly I pre paid for was no where to be found. I emailed with no response. When we dropped off at the location chosen I was prompted to again take pictures and then billed for 44.40 - 40 cents over miles, which we were roughly 20 miles under allowance and a random $44 charge. I did not pay but found the .44 cent mileage charge against my banking the next day. Uhaul was once the standard - not anymore. Very disappointed in my experience, will not use again.

NANCIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abheejit T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEVONTE C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy B.  |  First Impressions 
Clasificación:
5.0

Your manager on duty was extremely helpful, handling my situation!!!! Made everything go smoothly!!! I will definitely use this location again!!! Thank you !!!!

JAVIER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLEEN H. 
Clasificación:
4.0

Need extra mileage do to the roads under construction and it delays time

MONIQUE A. 
Clasificación:
5.0

Service is always top notch by Scott at this location. Very efficient and I feel confident in the equipment, hook up and setup each time. I'm a repeat customer and will always chose that location if available

Stefanie Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sade C.  |  First Impressions 
Clasificación:
5.0

Very pleasant to do business with, one of the easiest and best UHaul experiences I've had.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
5.0

Quick, helpful and good to deal with.

Ken K. 
Clasificación:
4.0

Not enough help at the time I was there

charles y.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

KRISSINDA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raven H.  |  First Impressions 
Clasificación:
5.0

Customer service there is very good. I appreciate the workers taking out time and helping. Thank you Miss Ruth and the young lady that was there today I can't remember your name keep up the good work

DEBBIE H. 
Clasificación:
1.0

I also rented a strage unit there but the gate was completely blocked one evening by rental trucks lined up for return well before the access hours were over. I photographed this. Someone needs to immediately place signage around the parking lot to direct returning vehicle patrons to avoid with this issue. We paying storage customers derserve full access to our units during the promised times!

Robyn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

arthur g.  |  Overall Experience 
Clasificación:
4.0

rental was made online, was surprised that U-Haul pushed me to a location further from home, when initial location was reported as one closer to home. The rental experience was fine, was hoping to not have to drive so far for pick up and drop off.

Eriks S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoinette C. 
Clasificación:
5.0

Ms. Rivera the General Manager was very helpful in setting up the pickup in St. Paul. Her help while being extremely busy was greatly appreciated! When the Minneapolis site was without a truck UHAUL called us the day before pickup to arrange the Como site. A great feeling to know UHAL had our back.

C H. 
Clasificación:
2.0

I had a scheduled pick up at 3. I was waiting till in Uhaul till four. I had all the forms filled out prior to going there online. They asked repetitive questions and at one point left me in the store by myself for maybe 20 Minutes.

Nawwaf Emad E. 
Clasificación:
4.0

Little bit of a wait time, one employee and a trainee

DALE O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malaquias P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

It was also after hours but the employee also went out of his way to help me.

Betsy M. 
Clasificación:
5.0

Truck was clean and ready to go when I arrived. Staff was very helpful and friendly.

Geno D. 
Clasificación:
3.0

El cliente no dejó un comentario.

GREG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
1.0

Not. Good. The unit was transferred, TO ME. because my brother was going through a divorce and that storage unit was mostly all my deceased parents his stuff, birds he also was diagnosed with cancer so did it as a favor, as he wanted me to have whatever I could of my parents. Well the cancer did not get him, He ended up being murdered not even a year after switching that unit over then I was in the hospital very very very ill got behind payments and Covid hit, I know it is not U-Haul's fault but there is no way I could catch the payments up as for everything else was behind also since I was in the hospital and so sick. I mean you have to have lights and water and food, now I have been sent a notice that they auctioned it off for $450 and want to sue me for $1160 so as my brother had two other unitsWith U-Haul between him and the payments I did pay before going into the hospital I just don't think it's fair that I'm getting served with being sued now

margaret k.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Mackenzie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Goce N. 
Clasificación:
3.0

I think employees need to communicate better with each other, when it comes to customers renting their trucks or cargo van.

Marcela G. 
Clasificación:
4.0

The staff was professional , well informed and polite.. Thanks B.

bridger o.  |  First Impressions 
Clasificación:
5.0

A well kept Facility.. And the Staff is Great!

lashann w.  |  Overall Experience 
Clasificación:
3.0

Make more trucks available for one way trips and give people was they ask for. I appreciated the upgrade and the lower price BUT, thankfully I had someone available to drive that big of a vehicle from Chicago to Ohio.

JORDAN A. 
Clasificación:
3.0

20624219 Neither the pick up location or drop off location were available despite having a reservation. While that was inconvenient, the most noteworthy was that the truck had no AC! We drove that truck all day and roasted in the 90 degree heat. UHaul, you can do better.

KARL E. 
Clasificación:
5.0

Victoria was Awesome, Merrillville Store Route 30. She showed great patients!

Tina C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Seahn W. 
Clasificación:
5.0

The staff was amazing

WILLIAM W. 
Clasificación:
2.0

El cliente no dejó un comentario.

DESIRAY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra H. 
Clasificación:
3.0

Small parking area.

Robert R. 
Clasificación:
5.0

People working were extremely nice and helpful on pick-up and drop-off.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris O. 
Clasificación:
5.0

My experience was great!The crew was very nice

HILDA V. 
Clasificación:
3.0

Promised the trailer at 8am when I made the reservation two weeks prior, the trailer was not available until 4:30...caused a complete change in my plans

Larry A. 
Clasificación:
3.0

This location was able to do what I needed however the other location rented me a non-running truck and still charged me! I have told several people about the poor service I received and I will be using a different company going forward!

Diane B. 
Clasificación:
1.0

The manager was very rude. I was on the phone with one of the associates and she was hollering in the background to me. Not a good example of great leadership skills.

Lashunda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARAITHON W. 
Clasificación:
2.0

They changed my pick up location and the size of my truck. I had no choice but accept it since I needed it ASAP. The truck wasn't clean and had a horrible smell. The dashboard showed low tire pressure but didn't care to fix it before I pick it up. No indications or steps to follow to drop the truck off. Honestly, the worst experience I had with U-haul rental.

Andres J. 
Clasificación:
1.0

Don't overcharge people!

JASON D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

Great customer service. My belongings were secure at all times.

Rennei C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jeanmarie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

You guys are friendly and knowledgeable. Thanks for your good work.

Jesse P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD K. 
Clasificación:
5.0

Fast and Convenient

KEITH C. 
Clasificación:
5.0

Nada

Charles E. 
Clasificación:
2.0

Customer service was very kind, but the equipment was gross. Outside of the unit was filthy and inside was incredibly unhealthy. Fingerprints, drinks spilled, and layers of dirt was prevalent throughout, but you have a sign warning your paying Customers about being charged for not sweeping. Definitely not family friendly business. Also, had reserved a van and wasn't able to pick it up because your TRAFFIC person decided to release my van. When someone makes reservations for the day, that is exactly what that means. I get charged whether I drive the van or not. ITS RESERVED! WHEN YOU RESERVE A VEHICLE THATS WHAT THAT MEANS... THAT VEHICLE IS RESERVED! Once again, not Customer friendly. Then the Merrillville store didn't have a working air conditioner, so you had a line of customers and workers fanning themselves in 90 degrees. temperature

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
1.0

We rented a uhaul on July 13th and the scheduled pick up was July 24th at 7 am. We found out on July 23rd we didn't have a uhaul available and the closet one was an hour from our location. We changed pick up locations and times to July 23rd at 7pm. We arrived at the Knox location only to find out it was closed and no one was available. We finall ended up getting a truck an hour later without a dolly that we paid for.. With the one way trip we qualified for a free month of storage which is an hour from where we needed but that was fine. We got go our storage in merrillville only to find out they didn't have w storage unit available like we were told. We had to drive another hour to find a storage until and then another 20 min to drop the truck off where we were told we still owed $33. This has been the worst experience with a moving company I've ever had. We have to rental another uhaul in august and I'm considering taking my business elsewhere if we aren't properly compensated. This service wasn't worth the $381 you got from me.

Joshua B.  |  Overall Experience 
Clasificación:
4.0

I was tossed around thru 2 stores cause the first one couldn't change a light bulb on a trailer and lost an hour of moving time and an hour of my day. That should not happen, or atleast compensate me for my time. This location was good though.

Nicholas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

BREANDREA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLEN S. 
Clasificación:
5.0

ALL STAFF WAS VERY PERFESSIONAL & VERY WELCOMING. MADE THE PROCESS VERY SMOOTH & FAST. #1 IN MY BOOK.

Kimberly R.  |  First Impressions 
Clasificación:
5.0

Rose and team are SUPER AWESOME!!!!!!!!!!

Ray g.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

JAQUAUN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Abheejit T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon r.  |  Overall Experience 
Clasificación:
5.0

The whole staff was helpful from the first phone call to the actual rental - L. Williams

Leonard W.  |  First Impressions 
Clasificación:
5.0

A consistently good experience, both in truck/van rental and the environmentally friendly storage unit.

Mark S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nichole S.  |  First Impressions 
Clasificación:
5.0

Great experience the lady that handle me at the front desk was great and hard working to help me proved storage thanks

debbie b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jannet W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

warren t.  |  First Impressions 
Clasificación:
5.0

Did very good

armando r.  |  First Impressions 
Clasificación:
1.0

The Staff was nice and helpful... my actual storage container was pretty good, the problem I had was the one way in and one way out. It was/is very difficult to get through the parking lot due to other customers unloading, parking, & renting.. I would recommend Uhaul but not this facility

VANESSA J.  |  Overall Experience 
Clasificación:
4.0

The personal was very friendly and helpful.

Cornell S.  |  Overall Experience 
Clasificación:
5.0

Good customer service

Monique D.  |  Overall Experience 
Clasificación:
5.0

Very clean facility with excellent, friendly and helpful staff. (Internal road ways are quite rough.) Otherwise, excellent facility and staff.

don c.  |  Overall Experience 
Clasificación:
3.0

Renting the unit ok but returning the Truck has one issues. Had me mixed up with another customer.

Leonard D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A.  |  First Impressions 
Clasificación:
5.0

when I needed too up grade no problem. But was not given 1st month rent free need to talk to Ms Rose later in the day

Virginia C.  |  First Impressions 
Clasificación:
3.0

Unit I was given had broken glass as well as someone's left over garbage. I assumed these units are checked and cleaned in between rentals but apparently that's either not the case or you're short staffed. There's a fee associated with everything which I understand but if you're going to do business that way, maybe take care of your end. Thanks.

Michael M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia K.  |  First Impressions 
Clasificación:
5.0

Everyone was very nice

Darryl J.  |  First Impressions 
Clasificación:
5.0

Robert was awesome. He was very helpful, answered all my questions. Didn't rush me through the process. The facility looks clean. Gracias

susan l.  |  First Impressions 
Clasificación:
5.0

They are excellent in service and the whole place is spotless. Thank you again. 

LYNDA t.  |  First Impressions 
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