Customer Reviews for U-Haul Moving & Storage of Melrose Park

826 comentarios

1975 W North Ave   Melrose Park, IL 60160

(708) 498-0579

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(708) 498-0579

1975 W North Ave
Melrose Park, IL 60160

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Thong T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer T. 
Clasificación:
3.0

Below average customer service. No one at desk to assist for over 10 min. Not welcoming or friendly. We felt like a burden to them.

GARY P. 
Clasificación:
4.0

Service was good, in and out with my trailer, I would definitely use again.

Hector M. 
Clasificación:
3.0

Should have been easy and no touch but required too much time spent inside their building.

Rich V. 
Clasificación:
4.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

Buena atencion y la aplicacion en el movil ayudo en la gestion. Gracias!

Omar R.  |  Overall Experience 
Clasificación:
3.0

The oil light came on and the radiator light came on once I got to my destination and U-Haul representative had to put antifreeze in the truck and oil in the truck it was not inspected before released to me the customer

DELMAR B. 
Clasificación:
5.0

Nothing to improve on. The customer service was outstanding.

kita D. 
Clasificación:
5.0

Nothing to note

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C. 
Clasificación:
5.0

Easy to get to, large parking lot, easy to fet to storage units

SERATTI ARSENE M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Fernando G. 
Clasificación:
5.0

Long line. 30 min wait...

Misa S. 
Clasificación:
1.0

More staff members helping customers. 15+ customers and I waited in line for 10 minutes without anyone at a service desk.

Gabriella N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent C. 
Clasificación:
1.0

The girl that checked me in was absolutely terrible

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK JOSEPH M. 
Clasificación:
5.0

Not a thing everything was awesome.

CARMEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Rachel R. 
Clasificación:
5.0

Good people work there. Thx

BARTLOMIEJ P. 
Clasificación:
3.0

I rented a cargo trailer and it did not fit the 2 inch ball tight and was loud and very bouncy. Phone sevrice ( not the employees) was slow. After bringing back the trailer 4 hours earlier then i said, you charged me a extra day because you didn't check it in. I called and put on hold twice (12 minutes). The person that did help me said I will be refunded 22 dollars but still haven't received a e-mail to confirm it was refinded.

GREGORY F. 
Clasificación:
1.0

Returned item in the 24hour window. Was charge a late fee of 20 dollars. App was not working but I was penalized. I want a refund immediately.

GAYLE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

I returned the cargo van. But the lights didn't turn off.

JESUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martha K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTIS M. 
Clasificación:
5.0

Dujuan and Christina have been wonderful. They are professional, thorough and courteous.

Cynthia S.  |  Overall Experience 
Clasificación:
5.0

Great selections.

ARLENE S. 
Clasificación:
1.0

Very disappointed... The store itself was very clean. The Man checking me in was quick... however I was simply handed my keys and he went off to help another man outside. I had zero walk through on the 26'foot truck and wasn't even sure if it was regular gas or Diesel. I figured it out... BUT THE WORST PART WAS , the whole cab reeked of marijuana! It was so bad I rolled the windows down and didn't allow my child to ride with me in the truck. I was running behind on time by 2 hours let alone trying to even find the guy who checked me out in it or I would've demanded a exchange on the truck! I THOUGHT the small would go away but the next morning my Family couldn't believe how horrible it was again. I tried calling Uhaul through my text update number but it didn't go through. I'm very disappointed in Uhaul and the staff who either didn't clean it thoroughly especially during Covid.., or that if it was returned to them and they didn't pill this truck for a few days to air it out, or whoever cleaned it was smoking pot while outside cleaning it. I expected better from Uhaul and will think 2x next time I rent a truck.

WENDY D. 
Clasificación:
1.0

Charged me for gas and I returned the vehicle with a little more than I had originally got it. Very very unsatisfied. Apparently their system was “down” the day of my return.

JOSE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip N. 
Clasificación:
5.0

Less heavy doors.

Angelica J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLINE MARGUER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artur R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse C. 
Clasificación:
3.0

IN THE LAST FEW MONTHS WE RENTED TRUCKS FROM THIS AND OTHER LOCATIONS , LAST RENTAL 03/31/21 , WE NEVER HAD PROBLEMS ,UNTIL THIS TIME WE WERE OVERCHARGED , THE ACTUAL CHARGES WERE SUPPOSED TO BE $ 136.32 AND WE WERE CHARGED 158.74 AND NEXT DAY WE WERE CHARGED 19.79 WITCH WE DO NOT KNOW WHATS FOR

HUMBERTO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kara C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rory B. 
Clasificación:
5.0

Great service. Very helpful, professional & accommodating. Highly recommend!

FLORENCE N. 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
2.0

I decided to move out from this location due to very high prices and fees, on the last day of my contract I was being charged almost twice as much., I tried to show the attendant the emails I received with the right amount but he totally ignored me, on top of that I had to wait for 1 hour for them to remove their lock.

Moises A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

wyka B. 
Clasificación:
1.0

Have the equipment promised available when picking up. This was the worse experience I have had in the almost 40 years I have used U-Haul. Extremely disappointed with the whole process.

SCOTT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
3.0

Old Truck. ILL managed. Was there to return truck at 455PM and was told its closed. Had to pay usd 20 for additional fee. Convenience fee. No advance notice on this.

CHIRAG P. 
Clasificación:
5.0

Everything was great wouldn't change a thing.

ANDRES A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASHJUAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela M. 
Clasificación:
4.0

The cost was quite high

MARY W. 
Clasificación:
5.0

Very good service

HABTOM T. 
Clasificación:
5.0

Customer service is great the service is great and I will be back all the

HABTOM T. 
Clasificación:
2.0

Location look very dirty and uncleared , the truck was dirty outside , and inside I had to take home and wipe down , clearly looks like they just pushing trucks out the door , with COVID they need to be cleaned 🧽, transmission wake noice

FRANCIS W. 
Clasificación:
5.0

Thank u

MANUEL C. 
Clasificación:
5.0

There needs to be a final charge upon return of th he vehicle. Sometimes there needs to be adjustments to the original order. But, it is too random. Sometimes it happens immediately upon return of the vehicle sometimes not, very frustrating.

TOMMIE J. 
Clasificación:
5.0

Christina and Diego were awesome! Thank you!

COURTNEY K. 
Clasificación:
5.0

Quick in and out!

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

monica s.  |  First Impressions 
Clasificación:
5.0

Excelente servicio muchas gracias!!

GERARDO H. 
Clasificación:
5.0

They where very fast, in and out in minutes

JEFFREY B. 
Clasificación:
5.0

The ramp was completely frozen and unusable. Disappointing as we psid more to rent the 15 foot specifically for the use of the ramp.

Adam H. 
Clasificación:
5.0

Niki and other lady who work there , they are really good and helpful 👌👌👌👌

TOMASZ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruby P. 
Clasificación:
5.0

El cliente no dejó un comentario.

QISHUN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMAN G. 
Clasificación:
3.0

Make sure the truck is ready and placed where it supposed to be not blocked by other trucks and with equipment that I didn't want taking up space on the truck and being charged because I had to move them.

Wojciech W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
5.0

Price was terrific. Staff was amazing, even lent me a ball for the trailer. The latch on the back was a bit rusted and tough to close but it was the last trailer we found like it in the Chicago area, so we were extremely grateful to have it.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUADALUPE P. 
Clasificación:
1.0

I have rented truck fron Chicago to the Nashville. That's trip like 500 miles. Truck was with some mechanic problem, probably transmission and was humping all my way and I was feeling so unsafe.

VIDOJE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREO J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

There was no wait when I went to pick up the cargo van, so pickup was quick and easy.

CHERYL R. 
Clasificación:
1.0

I am partially deaf, I asked for the cashier to repeat himself. Instead of receiving a proper response, I received response with attitude and laughter. It's already embarrassing that I can barely hear, but I don't appreciate being laughed at. On the day of my equipment return I was there several hours early. I was kind enough to park the trailer a leave it exactly where I got it from. I walked in a checked it with the uhaul employee. One day later I get a call stating from the employee that checked it in for me that I was late on my equipment return. I had to explain who I was and when I had return it. It seems like there is lack of training or they plain and simple do not care.

ALEX C. 
Clasificación:
3.0

I made a reservation a couple days before getting it. The lady in the store did not know how to work the computer. I fiche just in online before going in, I expected to go in and pick up the keys, not wait 20 mins, because she didn't know how to work the computer.

Alecia R. 
Clasificación:
5.0

Fast and dependable

HERIBERTO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brain C. 
Clasificación:
5.0

Nothing they were great

Alfredo R. 
Clasificación:
5.0

The customer service is exactly what its supposed to be, even when your not looking for it, someone is there to help you, this location so far beats public storage nightmare that I've had, im so grateful and its way closer to my home.

JACQUELINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUANGYAO Z. 
Clasificación:
5.0

Very friendly and helpful manager and employees

Grecia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA N. 
Clasificación:
2.0

I had to fill up a tire after pickup

Anthony G. 
Clasificación:
5.0

The size of uhaul truck 26' was still to small for my shed. So therefore I had to take it back & was charged for a truck I could not use. The customer service ppl said my shed would fit with the messurements I showed them from the store. I got charged for renting the truck and still have not got my money back from the mileage I was actually suppose to use but didn't.

Yolanda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE T. 
Clasificación:
1.0

Please let the customer know that you will charge cleaning fee no matter what. Because of the weather the floor mats wasn't perfectly clean, but the rest of the truck was in good clean condition. Uhaul of Des plained and uhaul of arlington heights don't do that. They are the best!

VOLODYMYR D. 
Clasificación:
3.0

My last month should have been prorated. I paid for all of December but only used it for 4 days.

Natalie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LISSETTE A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ray k.  |  First Impressions 
Clasificación:
5.0

UHAUL STORAGE PRICES ARE PRICEY COMPARED TO OTHER COMPANIES

LORENZO Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles m.  |  Overall Experience 
Clasificación:
5.0

Check in guy was great. I do wish uhaul let you look to see if you want a far away storage unit or closer one. I did see a few storage units that said available

charles m.  |  First Impressions 
Clasificación:
1.0

Have better customer service. Explain to people the right way. Not fair how we pay extra to not even be able to access to put our Stuff in the storage. Got charged for nothing and want us to hurry up because someone else had that truck reserved. Not our problem. Been calling all day and night and no pick up. Calling right now too and No pick up again. There's no carts to carry stuff to the storage absolutely nothing. Don't pick up the phone but they are texting on their mobile device?? Unbelievable. Worst location.

Yessica R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

eryn k.  |  Overall Experience 
Clasificación:
5.0

Very helpful

elieser d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Moises S.  |  Overall Experience 
Clasificación:
3.0

One of the storage doors was not working

Marco A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Moises S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

salvador g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dorothy e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W.  |  First Impressions 
Clasificación:
5.0

Good service

Arlette S.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

Janice R.  |  Overall Experience 
Clasificación:
5.0

Employee was helpful, pleasant and courteous.

dorothy e.  |  First Impressions 
Clasificación:
5.0

Oneg, the Manager was great. I'm out of state and he was very helpful and professional.

JANET B.  |  Overall Experience 
Clasificación:
5.0

SERVICE IS NUMBER 1 AT UHAUL MELROSE PARK, THE CREW IS WELL TRAINED

LORENZO Z.  |  First Impressions 
Clasificación:
4.0

Alarm went off every single time I accessed my unit

Bohdan s.  |  Overall Experience 
Clasificación:
2.0

They keep charging me even when I left and informed the employee!!!!

Khalid A.  |  Overall Experience 
Clasificación:
1.0

Staff not helpful and location not clean

Akash R.  |  Overall Experience 
Clasificación:
5.0

Great job

alfredo f.  |  First Impressions 
Clasificación:
5.0

Very professional and helpful staff.

Ron S.  |  First Impressions 
Clasificación:
5.0

The gentleman who assisted me was knowledgeable in the business and very helpful. He even showed me where my storage locker was. Gracias

Joseph L.  |  First Impressions 
Clasificación:
5.0

Friendly, helpful, accommodating.

JANET B.  |  First Impressions 
Clasificación:
5.0

Only issue is that we learned moved out day that we could've asked4 extended hours which would've helped us move out sooner! (Also it was cold)... but the staff was great! Just Awesome. Great service

willie p.  |  Overall Experience 
Clasificación:
2.0

My unit was too expensive but I thought because of the size it would be worth it. However, my things somehow ended up with mold. So it was definitely not worth all the money I spent.

Anabel E.  |  Overall Experience 
Clasificación:
5.0

Oneg, was extremely helpful, friendly and professional.

Cynthia S.  |  Overall Experience 
Clasificación:
5.0

I visited this location twice. Once to return a truck and a second time for storage. The staffs were nice, facilities look new and this place seems well-organized. Both times there were no lines.

Mi T.  |  Overall Experience 
Clasificación:
1.0

Extremely poor customer service from the staff. Not willing to help or assist in changing a drop off location of equipment.

Ezra N.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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