Awesome service!!! Everyone was nice, friendly, and made me feel welcome!! The best location, hands down!!!Tamara B.
U-Haul Moving & Storage of Mechanicsville
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Brandon T.
Wonderful customer service !Michael C.
Had units for approx. 3 yrs....very pleased with cleanliness of facility, office and the customer service of the attendants at this location.jean G. | Overall Experience
El cliente no dejó un comentario.Buren W.
We have rented from this location several times over the last 10 years and have found the service excellent and the equipment in good condition.David C.
El cliente no dejó un comentario.ALLENANDREW H.
The staff were friendly and helpful!James L.
El cliente no dejó un comentario.Sonja B.
El cliente no dejó un comentario.Thomas A.
Great Customer ServiceTam W.
El cliente no dejó un comentario.JAMES D.
At the time I rented the storage unit, I was assured that the first month was free and thereafter all additional payments would be automatically billed to the credit card on file. Then about the time the storage fee is due, I start getting all these phone calls stating that my payment is overdue. I go in to make the payment and I get charged a $15-20 late payment fee. That's when I am informed that autopay was never set up! Not a happy customer at this point. Is there anyone who's willing to remedy this? In addition, they said they sent me a receipt for my payment on storage facility. Never arrives in my email. Have to call back, stay on hold for 15 minutes, they email me a receipt but nothing to show what was billed to the card. Now, have to call back and request receipt again. Very annoyed and dissatisfied. Not a seamless, reasonably pleasant experience doing business with UHaul.Jo Ann N. | Overall Experience
El cliente no dejó un comentario.Michael C.
OUTSTANDING as alwaysjohn A.
Nothing to me. Both staff picking up and returning were great. Im coming back to y'all for my next use.Antonio P.
The truck was not clean and there was something on the windshield that could not be cleaned off and bothered the vision of the road. The check engine lite was on. The center was understaffed and there were lines to get the truck and to return the truck. The center was understaffedClaude C.
Excellent customer service received!Kathey L.
El cliente no dejó un comentario.Sheronda B. | First Impressions
I never got into my unit without having to wait. The access was ALWAYS blocked with trucks being returned, being clean out after return or just sitting in the driveway. Very frustrating when you are on a schedule and have to wait. I even had employees let me go in through the out gate to get around the traffic jam.Thomas F. | Overall Experience
El cliente no dejó un comentario.Danette B. | First Impressions
El cliente no dejó un comentario.antonio J.
Great people very nice.keith J.
El cliente no dejó un comentario.Teryrl D. | First Impressions
Lady was very pleasant!ROGER D.
El cliente no dejó un comentario.Michael H.
EXCELLENT CUSTOMER SERVICES....keep up the good job.Sylvester M.
El cliente no dejó un comentario.CHRISTOPHERSCOTT V.
Management and customer service has always been extremely kind, friendly and helpful at this location. Would highly recommend to others.Frederick H.
Excellent customer serviceWilliam L.
El cliente no dejó un comentario.David K.
The drop off place was smaller than most and there was a spot for one truck to park other than that it would've been hard to find a place I had to drop it off when they were closed very clean looking the whole experience was goodPaul A.
Very easy and worth the moneyShellie W.
El cliente no dejó un comentario.Travis J.
great customer service friendly and knowledgeablepete o. | First Impressions
Excellent service! Thank you very much!!!Anthony V.
El cliente no dejó un comentario.Maurice G.
El cliente no dejó un comentario.Tony R.
Explain the return process better. Let them know about all the pictures that have to be taken.ALETHA H.
El cliente no dejó un comentario.john N.
I will be using them again very soonVioletta T.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Cheryl M.
The Store manager is Awsome!Raymeka W.
Things went very smoothly. The truck was awesome and we had a good trip.James B.
You could not ask for a better Agent! She answered all questions and provided me with everything we needed!james F.
El cliente no dejó un comentario.Crystal A.
was well pleased with the service of the associate in charge of this U-Haul location.Melvin M.
El cliente no dejó un comentario.Joy D.
The person who check me out that claimed she was a manger really needs to work on her customer service and willingness to help.Kayla S.
El cliente no dejó un comentario.Demetria L.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.ROBERTEVERETTE R.
The online drop off was good a little confusing on the parking of the truck but we followed the video that was very helpful. Thanks for the rental.Philomena D.
El cliente no dejó un comentario.Nolan H.
El cliente no dejó un comentario.tanya A.
El cliente no dejó un comentario.Sara V. | Overall Experience
El cliente no dejó un comentario.Sara V.
Nothing. Checking out the vehicle was quick and easy after reserving over the phone.Wayne P.
El cliente no dejó un comentario.Brian H.
It was a great pick up experience. The attendant was very nice and welcoming and told me everything I needed to know. I would definitely rent from this location again.BRUCEWILBERT H.
El cliente no dejó un comentario.WILLIAM D.
El cliente no dejó un comentario.Beverly N.
El cliente no dejó un comentario.Joy D.
The attendant that assisted me on Sunday was very kind and thorough. She was able to find what I needed aNd had a pleasant attitude. The next day we needed a storage unit and the manager on duty was just as kind and helpful. I would definitely use this location for future needs and would recommend to anyone in need. Thank you for being the difference.anthony b. | First Impressions
El cliente no dejó un comentario.Valane R.
Kenya was great! She was super helpful and answered all of our questions!! Awesome service! I just wish the location had more space for parking, it was busy and a little difficult to navigate.RICARDOJOHN D.
Please continue the same professional customer service. Ms. Carr was an awesome, pleasant, and professional representative. ¡Gracias!Vanessa J.
El cliente no dejó un comentario.Kent W.
El cliente no dejó un comentario.Terry C.
Casandra was very helpful. I was on the road quickly.Donald B.
When you call, go over all the options to find out the cheapest. I had to call back to ask about one-way. It would have been nice to have someone explain all my options and where I would save the most. I do not rent a truck very often.SHERRYLYNN H.
Larger office to reduce wait timeCarter F.
El cliente no dejó un comentario.Robert V.
El cliente no dejó un comentario.Arch R.
I received a free 30 day storage unit. The owner/employee manually opened the gate for me and I enter the facility to unload/load my items into my newly acquired unit. Upon completion of unloading I proceeded to exit the storage. Prior to leaving I put my code (which was created & provided by the owner/employee) into the gate access kiosk & it opened. I returned the next evening around 8:18pm and my code was denied. Same code, same location. The only difference is it was the entry kiosk. The evening prior I used my code in the exit kiosk. I was continually denied access. I was told by the owner & it's also on their website, that access hours are 5am-10pm. I've been waiting almost an hour & have been on hold with corporate for over 30 minutes & counting. I will have to temporarily end this comments section of the review for this facility until I am able to get a resolution as I'm still waiting 9:14pm Friday, September 11, 2020....to be continuedDon H. | First Impressions
El cliente no dejó un comentario.MATTHEWBLAKE P.
This is the best location the only one I will use. Great employees!!Jennifer lynch L.
Been going here for years. They are amazingJohn A.
I always receive great customer service at this location and have used your vans numerous times.lisa M.
The staff was very very helpful! And a pleasure to work with on all occasions!Steve S. | Overall Experience
checking the truck back in was very easySTEVEN V.
El cliente no dejó un comentario.Keith J.
It was awesome! Quick and easy! Staff on both ends great. Would highly recommend to a friend or family member. GraciasDawne M. | First Impressions
Have no complaints and service was good. Just keep doing what you do!Sharon B.
El cliente no dejó un comentario.Edward C.
El cliente no dejó un comentario.Robert R.
Everyone I dealt with was very knowledgeable and committed to getting me taken care of. I really can't suggest anything that they should do differently.Lee H.
El cliente no dejó un comentario.lisa C.
The agent was very helpful and pleasant. The rental process was uncomplicated and efficient.Anthony G.
El cliente no dejó un comentario.Olivia T.
The girl that works there is amazingTeri S.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Tiaria S.
El cliente no dejó un comentario.Christopher B.
Super nice serviceChristiane M.
El cliente no dejó un comentario.Alice M.
The text had 8:30 pm but the employee did tell me right time of closing 8:00pm excellent if we need items again calling Mechanicsville first!JENELLLYNN B.
El cliente no dejó un comentario.Arthur G.
Fred was very Professional and friendly and I will always continue to rent from Uhaul. I will always refer you to anybody the best company ever.Denise S.
The electrical wiring had to be fixed.ROBERTSTEPHEN A.
The cup holder and arm rest was dirty. Clean the trucks after they are returned.HERBERTT R.
El cliente no dejó un comentario.Johnnie F.
El cliente no dejó un comentario.JAMES C.
Quick and reliable service! Will rent there again.Phillippe R.
Deceptive advertising. Only way to rent a $19.95 a day is to not drive the truck off the lot. Millage charge negates the advertised price. Basically this is false advertising.Reginald R.
Online set up had the wrong truck for me but the representative in the office was awesome with getting it all straight for me. She was great!Pamela H.
They did a great job for meWilliam L.
First time I returned a truck the front doornwas standing open and there wasn't any staff on sight. It was before 5. I had to contact corporate to make sure it was okay to leave my keys. The second they they couldnt bother to check me out and then over charged me on mileage.Richard M.
The Lady at the front desk is very helpful. I would. Recommend my friend their because of her. She always nice to meRENEE R. | Overall Experience
Natasha Carr was extremely helpful and kind, she went above and beyond to help me! Excellent customer service!MYISHA J. | First Impressions
El cliente no dejó un comentario.renae l. | Overall Experience
El cliente no dejó un comentario.renae l. | First Impressions
I had no problems from the facility... But when doors were replaced and locks were changed.. many issues afterwards all stemming from the poor quality of locks that were provided by uhaul... No management in place at facility to help.. still charged fully even though I couldn't access my belongings over a 3 month period. I requested a manager to call me, never received one... Cut wrong lock off door... Besides that, they were wonderfulJOHNNY C. | Overall Experience
El cliente no dejó un comentario.Henry D. | Overall Experience
NDjudy r. | Overall Experience
Everything was great, the service, the unit space for the money I spent. I also rented the truck from this location to close out my account. All went well.Ericka P. | Overall Experience
Thank you !!!!!Tomeka J. | First Impressions
The women working there is very rude. She was rude when I checked in. And then very nasty when checking out. She was rude to the sheriff as well. I tried to call the. DM 3 times. No call back.Deborah Z. | Overall Experience
Overall pleasant experienceJOANN R. | Overall Experience
It was a mess. She gave me a unit with a lock. Then we went back into office to switch units. It left me with a charge. She said management will fix in the morning. Never heard from them! Lots moreDeborah Z. | First Impressions
Jill is awesome! She take the time to make you feel at home. She also never slows you down if your in a rush! What a great representative of the u-haul family. Thanks Jill!Bruce B. | Overall Experience
Jill and Christopher were two of the nicest people we dealt with in our moving experience. They were great.Michael A. | First Impressions
Great location, very secure, and manager was really friendly and went out of her way to help us.Torres T. | Overall Experience
Overall satisfied, only concerns were poison/rodent box in unit, net ceiling and pine needles and dirt/sand front of unit, probably from run off. Not enough not to recommend or use again. GraciasElizabeth P. | Overall Experience
Jill was and is awesome! Fantastic customer service.Roland D. | First Impressions
Customer svc was good. Associate didn't seem to know what was going on and had to call the manager to know where my reservation was. Also needs >1 person staffed bc they're always busy here!Nancy P. | First Impressions
Jillian Jackson was phenomenal! She helped us get a storage unit and return the trailer that we had driven across the country. I cannot say enough great things about her!William G. | First Impressions
We had no issues.Jennifer G. | Overall Experience
Great service and facility!Sandra F. | Overall Experience
Staff was always friendly & accommodating. Great customer service! Especially JillianLisa C. | Overall Experience
The manager at the Mechanicsville Uhaul is very knowledgeable and is very helpful.MELANIE M. | Overall Experience
Good service. Good value.Kelli O. | Overall Experience
I am a HUGE fan of Jill and the staff there!Page P. | Overall Experience
Ms. Jill over there on Elm Drive is the best thank you so much for all of your help & support in my time of need. I'm so grateful & I appreciate all you have done. Great customer service keep it up.Quintarsha W. | Overall Experience
ThanksBrandon F. | Overall Experience
Great people, Great service!Bruce B. | First Impressions
The young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.Barbara B. | First Impressions
Everyone was extremely courteous and helpful and Jill was such a wonderful, friendly, helpful lady! I will recommend U-Haul to everyone I meet that may need a storage facility!William Y. | Overall Experience
good serviceSteven K. | Overall Experience
Jill and the woman who helped me get the units were amazing and went above and beyond to help!!! I definitely was pleased with how easy and helpful they were to me during a very stressful situation.Elizabeth D. | Overall Experience
The service was great. Thank you guys.OMAR A. | First Impressions
This uhaul is an an example of excellence.Tony G. | Overall Experience
The staff was very helpful and were able to take care of my needs.Terry O. | Overall Experience
ExcelenteSydney S. | Overall Experience
Ms. Jillian Jackson was a blessing to me and an asset to the company since July 2016 (for me). Thank you ALL so much for wotking with me. I will not soon forget and will surely share experience.JOY J. | Overall Experience
Staff is very cordial and easy to work with. They were very informative and helpful.Basil E. | First Impressions
The manager made a high stressed situation go smoothly. Outstanding service.Tony G. | Reservación
A new roof on the facility is great but it was disturbing to figure that out when my belongings were covered in roof debris, dust, shingle scraps and nails. Notice should have been given to tenants.Barbara W. | Overall Experience
During tenure of service, rate was raised three times. Being from out-of-state, often the payment was late. By end of the month, the rate had tripled or even higher. Contents had excessive mildew.JIM S. | Overall Experience
Wonderful staff and very convenient! I'll always and only go with Uhaul thanks to experiences like this one!Jesse M. | Overall Experience
I loved the service I received each time I visited. The workers always were polite and friendly to me and my family. We appreciate everything the workers have done for us.Nicole P. | Overall Experience
N/aRashelle T. | Reservación
Wonderful peopleSandra H. | Overall Experience
Great staffSandra H. | Reservación
Excellent !Jeff T. | Overall Experience
The facility is convenient, clean, and budget friendly. My constructive feedback would be park trucks for rent and/or return in a place other than the entrance gate; they block those trying to enter.Francis G. | Overall Experience
everyone was real nice and the unit was cleanBeverly C. | Overall Experience
Great Company!!ERICA B. | Overall Experience
Was there 3 years had no problems !CHRISTOPHER H. | Overall Experience
Great service !Jeff T. | Reservación
The staff was very helpful. The storage unit itself is hard to open.Michael G. | Reservación
I had a great experience at the uhaul in mech. Would recommend themKim B. | Reservación
Great experienceCheryl C. | Overall Experience
this would be the only co I will ever go to, great personnelBarry E. | Overall Experience
Everyone was very helpfulSusan B. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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