Customer Reviews for U-Haul Moving & Storage of Mechanicsville

3,402 comentarios

8083 Elm Dr   Mechanicsville, VA 23111
(S Of The Windmill)

(804) 559-2061

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 559-2061

8083 Elm Dr
Mechanicsville, VA 23111
(S Of The Windmill)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

N/C

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Beth K. 
Clasificación:
1.0

Both pick up place, and drop off was horrible The pick up place the guy was very rude. We had checked in and paid. He told us to wait by the gate, then decided to wait on another customer. We went to ask him to come he made no effort. The customer even told him to go ahead to wait on us. He did not. Then after hooking us up he wired the blinkers on backwards which could have caused a major accident. Then dropping off the guy was very rude as well. He told us to park it did not help at all. My boyfriend had to unhook it and pull it to the spot. I honestly feel like I should get a full refund due to the poor service. Especially since we drove unsafe, and had to drag it to a spot in the parking lot. Thank you Donna Laque

Donna L. 
Clasificación:
5.0

Everything was excellent. No complaints

TeVar H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeLisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mackenzie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKBARALI R. 
Clasificación:
5.0

Make mileage cheaper

Lenora B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jametris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce J.  |  Overall Experience 
Clasificación:
5.0

I loved the entire experience and move in. Only thing I wished I could of done before hours was closed was got another unit or a larger unit because the one I got was small and jammed packed. I won't be able to go to unit to get anything without taking out everything.

April H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James Y. 
Clasificación:
5.0

Na

TOMEKA W. 
Clasificación:
5.0

The two young lady that I dealt with at Uhaul on Elm Street was very nice courteous well knowledgeable friendly made my experience with Uhaul one agrees ever had

JOSEPH S.  |  Overall Experience 
Clasificación:
5.0

Very helpful and courteous personnel.

Catherine R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGEW B. 
Clasificación:
1.0

- have the correct truck ready for pickup so customers don't have to wait an hour for someone to arrive to fix the problem - if the company has the number of the person who is renting the truck, call them first before the alternate contact and SECOND alternate contact. - if you cancel for roadside assistance, notify the person who is renting the truck instead of the ALTERNATE contact once again. It just all made zero sense and I will never use uhaul again.

YVONNA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E J. 
Clasificación:
5.0

Tim was awesome and the owner was great.

Randall M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ric A. 
Clasificación:
4.0

El cliente no dejó un comentario.

douglas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teneisha P. 
Clasificación:
5.0

They where all amazing and helpful I will definitely be using them again!

Tenisha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
5.0

The Lady Natasha Carr was a real big help. Made the Pickup Process easy.

George E. 
Clasificación:
5.0

Natasha was especially helpful, and all the associates are polite and eager to assist. ¡Gracias!

Giulietta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt P. 
Clasificación:
5.0

Very friendly staff

Edward J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamali W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert M. 
Clasificación:
4.0

The self-service app is bulky and not very intuitive - It is very confusing and takes way too long to pick up the vehicle

Ron F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE K. 
Clasificación:
3.0

Customer service was good. Truck console had something sticky spilled on it as did the passenger door. Floorboards had sand on them.

Sharon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymont L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominick O. 
Clasificación:
4.0

El cliente no dejó un comentario.

julia R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G. 
Clasificación:
2.0

Too small to return the 26' truck.

Ryan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bennat D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomeka R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick H. 
Clasificación:
5.0

Great friendly service.

JAMIEDOUGLAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGEW B. 
Clasificación:
1.0

Don't double charge people for fees and gas when you didn't even have a quarter of tank to start with and you want me to bring it back at that ?? How does that make any sense when you are charging me per mile already? My bill should be 80 and I got charged 160

Taylor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymont L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNE A. 
Clasificación:
5.0

Love the service, very accommodating

Anekye L. 
Clasificación:
5.0

The staff is so helpful and they are right on time and so professional! I love it and will continue to go there when I need a truck. Awesome group.

Katina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell J. 
Clasificación:
5.0

Mis Natasha was A delight I would recommend her location to all my family and friends my experience with Uhaul was great overall

JOSEPH S. 
Clasificación:
2.0

We had difficulty locating our rental truck, husband went back inside 3 times & was given only verbal directions as to where the truck was, none of which was matching the tag or vehicle numbers on the trucks he was directed to. Finally the last trip back inside the guy came out to assist but was not knowledgeable. Picking up u haul should be given more personable assistance for good customer service..... Not just "here's your paperwork & your truck is the first one on this side of the building".... Basically he's saying I'm inside & it's cold & rainy today which means I'm coming outside to ensure you easily find the correct truck, good luck with that " . Poor customer service is an understatement !

Kelly S. 
Clasificación:
4.0

Could not use my social security debit card, from the US Treasury. No mention of tax being added to my quoted price, nor a deposit.

Debra C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Glenda W.  |  Overall Experience 
Clasificación:
5.0

don't double book your trucks!!!!!

Anne L. 
Clasificación:
5.0

Quick and easy - no complaints!

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek T. 
Clasificación:
4.0

friendly, helpful and efficient. Liked the prearrival check-in. Maybe that was the difference from my last rental experience that took a while to complete at another office location

Jason G. 
Clasificación:
4.0

El cliente no dejó un comentario.

petros G. 
Clasificación:
5.0

Uhaul- update your fleet!!!!

Raymond M. 
Clasificación:
4.0

My uhaul drove fine but air was added to tires when we got it but the message on dash never did clear.

chris A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenora C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danette B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEANN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K. 
Clasificación:
5.0

Greatest experience as always ...

ERICAKATHOLYN F. 
Clasificación:
5.0

They were an awesome team.

Tonja H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TUNISIA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl D. 
Clasificación:
4.0

Just make sure to always give your customers complete and accurate information so they can make the best informed decisions.

Wendi B. 
Clasificación:
5.0

Great service

Saul M. 
Clasificación:
5.0

She was very helpful and interested in good customer service

Saul M. 
Clasificación:
4.0

Easy process

Stacey S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Karen H.  |  First Impressions 
Clasificación:
1.0

Dead mice decomposed in unit and had 3 other spots not cleaned up

Karen H.  |  Overall Experience 
Clasificación:
5.0

Natasha made a stressful situation much better with her kindness.

MICHELLEMARY C. 
Clasificación:
5.0

Good service and rates

Linda H.  |  First Impressions 
Clasificación:
2.0

They tell you what they bill will be you agree to it and it's not bad. Then when they charge your card they double the orignal amount.

Jerry H. 
Clasificación:
5.0

Nothing. I appreciate the later hours, otherwise we would have had to spend the night in the Richmond area.

Martha G. 
Clasificación:
5.0

I was in a state of panic because I needed to move but my new home is not ready. Tosha advised me of all of my options to include storage. She has no idea what her kindness and patience with me meant.

MICHELLEMARY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy U. 
Clasificación:
5.0

El cliente no dejó un comentario.

ellen Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

Always a good experience, why I always use them.

BRUCEWAYNE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIPMATTHEW G.  |  Overall Experience 
Clasificación:
5.0

The process was very smooth thanks to the ladies who work there. I definitely recommend this location.

Zakiya R. 
Clasificación:
5.0

The facility was secure but there was no light inside the unit. The staff is welcoming and efficient. Promoted safe distancing between themselves and customers. This is why we use the particular U-Haul.

John S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kamesha K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

alexander b.  |  First Impressions 
Clasificación:
5.0

Very pleased with the whole experience. Staff was very helpful and courteous. When our storage fell through I was very thankful we could get a unit on the spot. Would definitely recommend and will be returning to this location in the future.

LISA L.  |  First Impressions 
Clasificación:
5.0

Great customer service.

LATOSHAMONET O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEUNGR M.  |  Overall Experience 
Clasificación:
5.0

good all around!

PHILLIPMATTHEW G.  |  First Impressions 
Clasificación:
5.0

Nice staff very patient

Dayshaunda S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melaine h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C.  |  Overall Experience 
Clasificación:
5.0

Very good experience. I've rented at other facilities. The store is well stocked with moving supplies and prices for boxes are cheaper than big box stores. The manager, Natasha Carr, helped me get a moving van for a day after another franchise canceled a two month reservation without warning. I'm forever grateful. The storage unit was clean and always easy to access.

Virginia D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helena-Jade E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGEM W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

AUSTON R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRANCEMONCELLO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TY'TIONNALASHAY F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

jameen s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrea L.  |  Overall Experience 
Clasificación:
5.0

Great customer service from Charles in the Mechanicsville VA location

CYNTHIA M.  |  First Impressions 
Clasificación:
5.0

The whole experience was excellent, especially from where I picked up the trailer in New Bern, North Carolina. EXCELLENT customer service from the UHaul dealer there!

Mark C.  |  First Impressions 
Clasificación:
5.0

Natasha was awesome with awesome customer service

Desandra M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie D.  |  First Impressions 
Clasificación:
5.0

Staff was really helpful and nice

Ronnita W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

earl j.  |  Overall Experience 
Clasificación:
3.0

Experience was good. One area that you could improve on is the check out process associated with returned U-Haul vehicles. As a storage unit customer, I had to wait on multiple occasions to get to my unit because of a vehicle being inspected at the entry gate. Seems like a logistics issue that can easily be rectified. Gracias

David F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Desandra M.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly.

Albert L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHONTAE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leroy c.  |  Overall Experience 
Clasificación:
5.0

Superior customer service!

Jonathan h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene W.  |  Overall Experience 
Clasificación:
3.0

The only thing I don't like is the uhaul trucks are parked in front of my unit.

DeLisa R.  |  First Impressions 
Clasificación:
4.0

Was very pleased with U-haul. The staff was extremely helpful, kind and courteous. Overall pleasant experience. ....the only issue I ever had was with your website for paying on unit. Somewhat miss leading about payment time. First time using went on line day before due was and stated no charge... Knew I'd gotten month free, so the next time I went in to pay I had a late fee. It was explained to me, but I felt the site was purposely leadimg. The time at Mechanicsville U-haul was great.

Barbara B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tomeka J.  |  Overall Experience 
Clasificación:
5.0

Natasha the general manager was very helpful and went above and beyond to make certain that my needs were met.

Sheldon H.  |  Overall Experience 
Clasificación:
5.0

Clean unit and easy access. I also appreciate the excellent stock of boxes, locks, and other packing material. Very convenient.

Virginia D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kurt t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LEWIS P.  |  Overall Experience 
Clasificación:
5.0

After traveling over 350 miles on Memorials weekend traffic the check in staffing was courteous and professional. I am disabled and they are helpful to me and my family: congrats on a great job. Thanks for sharing your Awesomeness.

PAMELADENISE T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Travis C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernell C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DENISE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

Kenya and Natasha were very helpful. They provided me with excellent customer service and I love the way the manager assisted her when she needed direction. Providing time-conscious services, which is important to someone with a busy schedule. I appreciate the services they provided and would recommend this facility to anyone in need of moving or storage services.

TUNISIA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen R.  |  First Impressions 
Clasificación:
5.0

It gets a little congested sometimes getting in and out of the lot, but other than that, this place exceeded my expectations. I would definitely recommend getting a storage unit here to anyone looking for some extra space.

Jamie C.  |  Overall Experience 
Clasificación:
5.0

Excellent service!

Janetta Q.  |  First Impressions 
Clasificación:
5.0

I appreciate the compassion and helpfulness of the representative that assisted me

Duane T.  |  First Impressions 
Clasificación:
4.0

Had units for approx. 3 yrs....very pleased with cleanliness of facility, office and the customer service of the attendants at this location.

jean G.  |  Overall Experience 
Clasificación:
2.0

At the time I rented the storage unit, I was assured that the first month was free and thereafter all additional payments would be automatically billed to the credit card on file. Then about the time the storage fee is due, I start getting all these phone calls stating that my payment is overdue. I go in to make the payment and I get charged a $15-20 late payment fee. That's when I am informed that autopay was never set up! Not a happy customer at this point. Is there anyone who's willing to remedy this? In addition, they said they sent me a receipt for my payment on storage facility. Never arrives in my email. Have to call back, stay on hold for 15 minutes, they email me a receipt but nothing to show what was billed to the card. Now, have to call back and request receipt again. Very annoyed and dissatisfied. Not a seamless, reasonably pleasant experience doing business with UHaul.

Jo Ann N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheronda B.  |  First Impressions 
Clasificación:
3.0

I never got into my unit without having to wait. The access was ALWAYS blocked with trucks being returned, being clean out after return or just sitting in the driveway. Very frustrating when you are on a schedule and have to wait. I even had employees let me go in through the out gate to get around the traffic jam.

Thomas F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danette B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Teryrl D.  |  First Impressions 
Clasificación:
5.0

great customer service friendly and knowledgeable

pete o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara V.  |  Overall Experience 
Clasificación:
5.0

The attendant that assisted me on Sunday was very kind and thorough. She was able to find what I needed aNd had a pleasant attitude. The next day we needed a storage unit and the manager on duty was just as kind and helpful. I would definitely use this location for future needs and would recommend to anyone in need. Thank you for being the difference.

anthony b.  |  First Impressions 
Clasificación:
1.0

I received a free 30 day storage unit. The owner/employee manually opened the gate for me and I enter the facility to unload/load my items into my newly acquired unit. Upon completion of unloading I proceeded to exit the storage. Prior to leaving I put my code (which was created & provided by the owner/employee) into the gate access kiosk & it opened. I returned the next evening around 8:18pm and my code was denied. Same code, same location. The only difference is it was the entry kiosk. The evening prior I used my code in the exit kiosk. I was continually denied access. I was told by the owner & it's also on their website, that access hours are 5am-10pm. I've been waiting almost an hour & have been on hold with corporate for over 30 minutes & counting. I will have to temporarily end this comments section of the review for this facility until I am able to get a resolution as I'm still waiting 9:14pm Friday, September 11, 2020....to be continued

Don H.  |  First Impressions 
Clasificación:
5.0

The staff was very very helpful! And a pleasure to work with on all occasions!

Steve S.  |  Overall Experience 
Clasificación:
5.0

It was awesome! Quick and easy! Staff on both ends great. Would highly recommend to a friend or family member. Gracias

Dawne M.  |  First Impressions 
Clasificación:
5.0

The Lady at the front desk is very helpful. I would. Recommend my friend their because of her. She always nice to me

RENEE R.  |  Overall Experience 
Clasificación:
5.0

Natasha Carr was extremely helpful and kind, she went above and beyond to help me! Excellent customer service!

MYISHA J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

renae l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

renae l.  |  First Impressions 
Clasificación:
2.0

I had no problems from the facility... But when doors were replaced and locks were changed.. many issues afterwards all stemming from the poor quality of locks that were provided by uhaul... No management in place at facility to help.. still charged fully even though I couldn't access my belongings over a 3 month period. I requested a manager to call me, never received one... Cut wrong lock off door... Besides that, they were wonderful

JOHNNY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry D.  |  Overall Experience 
Clasificación:
5.0

ND

judy r.  |  Overall Experience 
Clasificación:
5.0

Everything was great, the service, the unit space for the money I spent. I also rented the truck from this location to close out my account. All went well.

Ericka L.  |  Overall Experience 
Clasificación:
5.0

Thank you !!!!!

Tomeka J.  |  First Impressions 
Clasificación:
1.0

The women working there is very rude. She was rude when I checked in. And then very nasty when checking out. She was rude to the sheriff as well. I tried to call the. DM 3 times. No call back.

Deborah Z.  |  Overall Experience 
Clasificación:
4.0

Overall pleasant experience

JOANN R.  |  Overall Experience 
Clasificación:
1.0

It was a mess. She gave me a unit with a lock. Then we went back into office to switch units. It left me with a charge. She said management will fix in the morning. Never heard from them! Lots more

Deborah Z.  |  First Impressions 
Clasificación:
5.0

Jill is awesome! She take the time to make you feel at home. She also never slows you down if your in a rush! What a great representative of the u-haul family. Thanks Jill!

Bruce B.  |  Overall Experience 
Clasificación:
5.0

Jill and Christopher were two of the nicest people we dealt with in our moving experience. They were great.

Michael A.  |  First Impressions 
Clasificación:
5.0

Great location, very secure, and manager was really friendly and went out of her way to help us.

Torres T.  |  Overall Experience 
Clasificación:
4.0

Overall satisfied, only concerns were poison/rodent box in unit, net ceiling and pine needles and dirt/sand front of unit, probably from run off. Not enough not to recommend or use again. Gracias

Elizabeth P.  |  Overall Experience 
Clasificación:
5.0

Jill was and is awesome! Fantastic customer service.

Roland D.  |  First Impressions 
Clasificación:
4.0

Customer svc was good. Associate didn't seem to know what was going on and had to call the manager to know where my reservation was. Also needs >1 person staffed bc they're always busy here!

Nancy P.  |  First Impressions 
Clasificación:
5.0

Jillian Jackson was phenomenal! She helped us get a storage unit and return the trailer that we had driven across the country. I cannot say enough great things about her!

William G.  |  First Impressions 
Clasificación:
5.0

We had no issues.

Jennifer G.  |  Overall Experience 
Clasificación:
5.0

Great service and facility!

Sandra F.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly & accommodating. Great customer service! Especially Jillian

Lisa C.  |  Overall Experience 
Clasificación:
5.0

The manager at the Mechanicsville Uhaul is very knowledgeable and is very helpful.

MELANIE M.  |  Overall Experience 
Clasificación:
5.0

Good service. Good value.

Kelli O.  |  Overall Experience 
Clasificación:
5.0

I am a HUGE fan of Jill and the staff there!

Page P.  |  Overall Experience 
Clasificación:
5.0

Ms. Jill over there on Elm Drive is the best thank you so much for all of your help & support in my time of need. I'm so grateful & I appreciate all you have done. Great customer service keep it up.

Quintarsha W.  |  Overall Experience 
Clasificación:
5.0

Gracias

Brandon F.  |  Overall Experience 
Clasificación:
5.0

Great people, Great service!

Bruce B.  |  First Impressions 
Clasificación:
4.0

The young lady was great. She was helpful, knowledgeable, and very pleasant. However I felt sorry for her it was extremely busy, but she handled all well considering she was the only one working.

Barbara B.  |  First Impressions 
Clasificación:
5.0

Everyone was extremely courteous and helpful and Jill was such a wonderful, friendly, helpful lady! I will recommend U-Haul to everyone I meet that may need a storage facility!

William Y.  |  Overall Experience 
Clasificación:
4.0

good service

Steven K.  |  Overall Experience 
Clasificación:
5.0

Jill and the woman who helped me get the units were amazing and went above and beyond to help!!! I definitely was pleased with how easy and helpful they were to me during a very stressful situation.

Elizabeth D.  |  Overall Experience 
Clasificación:
5.0

The service was great. Thank you guys.

OMAR A.  |  First Impressions 
Clasificación:
5.0

This uhaul is an an example of excellence.

Tony G.  |  Overall Experience 
Clasificación:
4.0

The staff was very helpful and were able to take care of my needs.

Terry O.  |  Overall Experience 
Clasificación:
5.0

Excelente

Sydney S.  |  Overall Experience 
Clasificación:
4.0

Ms. Jillian Jackson was a blessing to me and an asset to the company since July 2016 (for me). Thank you ALL so much for wotking with me. I will not soon forget and will surely share experience.

JOY J.  |  Overall Experience 
Clasificación:
5.0

Staff is very cordial and easy to work with. They were very informative and helpful.

Basil E.  |  First Impressions 
Clasificación:
5.0

The manager made a high stressed situation go smoothly. Outstanding service.

Tony G. | Reservación
Clasificación:
4.0

A new roof on the facility is great but it was disturbing to figure that out when my belongings were covered in roof debris, dust, shingle scraps and nails. Notice should have been given to tenants.

Barbara W.  |  Overall Experience 
Clasificación:
3.0

During tenure of service, rate was raised three times. Being from out-of-state, often the payment was late. By end of the month, the rate had tripled or even higher. Contents had excessive mildew.

JIM S.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff and very convenient! I'll always and only go with Uhaul thanks to experiences like this one!

Jesse M.  |  Overall Experience 
Clasificación:
5.0

I loved the service I received each time I visited. The workers always were polite and friendly to me and my family. We appreciate everything the workers have done for us.

Nicole P.  |  Overall Experience 
Clasificación:
5.0

N/a

Rashelle T. | Reservación
Clasificación:
5.0

Wonderful people

Sandra H.  |  Overall Experience 
Clasificación:
5.0

Great staff

Sandra H. | Reservación
Clasificación:
5.0

Excellent !

Jeff T.  |  Overall Experience 
Clasificación: