The young man who waited on us in store was efficient and fantastic, but he was overwhelmed and the line was 8 deep with people because of understaffing at the location. Same with the one guy working out in the yard - he was working very hard and the location needed two people in yard readying trucks. Result was we got truck 1/2 hour late due to understaffing.Craig T.
Customer Reviews for U-Haul Moving & Storage of Mechanicsburg
Mechanicsburg, PA 17055
(@ Rt 15)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Scott W.
This location is too vital to keep producing such horrible serviceJOHNATHON S.
El cliente no dejó un comentario.ERIC M.
After hours drop off was a problem. Your way of doings so using the internet was extremely difficult and did not workDavid A.
El cliente no dejó un comentario.Dave R.
El cliente no dejó un comentario.Trevor M.
Staff was very friendly and helpful.HALINA M.
Many times the gate was blocked and the entrance they had trucks parked and I couldn't get back to my unit. They also raised the rates recentlytroy h. | Overall Experience
I understood the rate for mileage was .79 a mile. I realized that they were charging me .99 a mile. They told me that it was changed because I changed the pickup date. They were going to check into it and get back to me the fallowing Monday and would call me and never did call me. I don't feel I should be charged the extra money.JAMES A.
Friendly and understanding and helpfulThomas B.
I've moved 5 times in the past 4 years, using Uhaul every time, and each time the workers at Uhaul have had issues with the computers being slow, jamming up, etc.... there has to be a way to improve that...JAMES S.
El cliente no dejó un comentario.SHUIWAN L.
El cliente no dejó un comentario.YASSINE B.
El cliente no dejó un comentario.Tara R.
I was super impressed at how quick and easy drop off was. Both my pick up and drop off interactions were friendly, helpful and efficient.BETH M.
Service was fantastic and van was like new and clean!BRETT K.
The on line reservation process was a farce that left me without the truck which i had reserved over 2 weeks prior. The local manager was wonderful and saved the day for me.TERRY B.
no improvements neededPeter W.
El cliente no dejó un comentario.DONALD H.
Do not change a thinkGeorge C.
Used this location before.GARy N.
The reps at the Mechanicsburg location went out of their way to assist me in my rental. Great job ! While the system had me dropping it off in Capitol Heights I was informed by the U-Haul rep that I should be able to drop it off at a nearby location less than 1 mile form my destination/delivery. point.BRIAN F.
They need more help working the counter waiting on customers.CHARLTON C.
After dropping the van back at the site at 12:15 PM I got a call that evening around 6:00 PM asking when I was bringing it back. Obviously something when wrong with the take-in process. The agent called me back a few minutes later saying he found the van. My receipt reflects a 6:00 PM return which is incorrect. Also I was charged $22.50 for 5 gallons of gas for 45 miles. That makes the mileage at 9 miles per gallon. I would have given an excellent score for the pick-up service but not sure what broke for the return.DAVID S.
El cliente no dejó un comentario.CARL H.
Excessive waiting, unorganized and lack communication amongst staff members. completely unacceptable. This happened my last two visits. Suggest a team meeting for corrective actionJOHNATHON S.
These folks were absolutely great they knew exactly what they were doing also the trucks were clean smelt new frash gassed up . Stoarge unit very well taken care off. .very secured feeling wasnt scared of my surroundings. .Alice F. | Overall Experience
Rich was ignorant. Complaint was submitted, was told hear back within 3 days. It is now 4th day.Blake M.
Poor experience, disorganized, long wait, if you call you will be put on hold for 20 minutes, not a customer friendly experience at all, use another brand if possible. A lot of things about the process they use for reservations make zero sense.JUDY S.
Very good experienceCarol M.
The customer service was excellent. I can't think of anything that would make it better.KATHLEEN S.
Clayton Wolfe was very helpful.JAMES P.
Rental and return was easy. Employees were courteous and helpful. You could use more employees to expedite the check in but I realize that isn't your fault as ALL businesses are struggling to get employees these days. All in all a good service for a reasonable price.KIRK M.
I rented a dolly, a hand truck and 2 dozen blankets. The truck didn't have any of them. Luckily I was able to remind them before I left but they still forgot the dolly. They did refund my money but it was still an inconvenience.Andy S.
El cliente no dejó un comentario.Craig S.
El cliente no dejó un comentario.LISA C.
El cliente no dejó un comentario.Erich G.
The counter girl and girl that hooked up the trailer worked short staffed but were very pleasantDANIEL G.
El cliente no dejó un comentario.THOMAS C.
The personnel at the location was very nice and professional. However, I was told that I could use two different credit cards and when I went to charge the U-Haul I was told I couldn't. This caused a lot of drama and unnecessary stress for me. The truck leaked inside the cab when it rained and we were not given any reimbursement for this highly uncomfortable inconvenience we endured from New Jersey to Florida.DAWN W.
El cliente no dejó un comentario.RYAN T.
El cliente no dejó un comentario.RICHARD B.
Everything was great from start to finish. The staff was professional, warm, and helpful. And everything worked like a charm. ¡Gracias!Kelly M.
I believe the 26' u-haul should have a longer ramp that's the only downsides to the whole truck is the steepness of the rampLARRY F.
To me & every place I ever worked, the definition of weekend is Saturday & Sunday. So, your customer service rental associates should make a point of explaining at the time of making a reservation that U-Haul has changed the "American Heritage Dictionary" definition from Saturday & Sunday to Friday & Saturday.Monte B.
They had me stay in the car to do the turn signal and light checks for the next rental. I never had to do that before and don't know whether that's a normal procedure now at U-Haul places.Alan R.
Excellent service!CHARLES R.
Great employees-the secret to success.ARTHUR B.
All staff was friendly and efficient. They made the renting process smooth and hassle-free. They answered any of my questions, and made the return process clear and easy.Glenn T.
El cliente no dejó un comentario.JOHN H.
Location was very busy ! Inside staff handled herself great, outside staff, namely Rich Sabatini was extremely rude from the time I pulled on the lot ! Shouting at other customers and ordering me toâ€park that thing (my truck) all the way in the back of the lotâ€ Im sorry but, if your under pressure that is still no reason to take it out on the customer ! GraciasWARD S.
Not sure.....everything went smoothlyJASON G.
El cliente no dejó un comentario.VENKATA N.
Change the layout of the Uhaul. Everything is so congested and it was hard getting outJASMINE J.
I was almost an hour late for the drop off. Waited in line for a half hour till I got served. You need more help. I got the final bill and saw I was charged for an additional day. I called the Mechanicsburg office and was on hold for 20 minutes then it transferred to customer service. I was told nothing could be done. Bull. $55 gone. I don't expect a response but we'll see.Geary W.
A bit more timely on pick up time, consistent info each time communicating, confused about drop off time/place. Owner was waiting for us after hours and yet we were 2 days early ??!! Was very convenient to where we were though. Truck drove fine.ANDREW C.
The staff was exceptionally pleasant and should be commended!WILLIAM S.
El cliente no dejó un comentario.PETER S.
El cliente no dejó un comentario.WILLIAM H.
Just terrible customer serviceSHANNON P.
El cliente no dejó un comentario.HERBERT G.
El cliente no dejó un comentario.JEFFREY J.
Staff was great for pick up grip off. Thanks for all the hard work.JOHN L.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.AHMAD J.
Good serviceDAVID C.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.DENNIS M.
El cliente no dejó un comentario.David N.
Rented numerous times. Never got charged for an entire additional day for bringing a trailer back after hours. After that experience I will take my business elsewhere.ANDREW M.
El cliente no dejó un comentario.Barry L.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Robert K.
Complaints- 1st truck assigned was not there. 2nd truck assigned only drive about 10 feet and stopped moving forward, and air not working (and had lots of scrapes, etc). 3rd truck worked. As a result of above, took more than 40 minutes to get a truck inspite of using online system. I had to wait at counter (per online system would not have to). No directions as to where exactly to return truck to. Staff had just locked door and ignored me, would not answer door or phone. My agreement said to return truck by 9pm, but another part of system said it was to have been returned by close of business, which was 7pm. Entire experience was frustrating and stressful.Kristin P.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Paul D.
Equipment I originally ordered was incorrect. They worked with me to fix the issue but I was still delayed a half hour by their discrepancy. I informed the attendant I did not know what time I would be done with equipment. I was told it was not an issue, and I was still double billed when I went over the time they arbitrarily chose by 19 minutes. I will not be using this location again.CHRISTOPHER F.
El cliente no dejó un comentario.Terry A.
El cliente no dejó un comentario.Bobby V. | First Impressions
El cliente no dejó un comentario.David R.
This facility always exceeds in service every time I utilize it. That's why I keep coming back.gerard K.
vehicle supplied with dash light on. felt unsafe. early returnJOHNATHON S.
El cliente no dejó un comentario.Richard B.
This was a special "long term" rental agreement. Everyone was very easy to work with to make the rental work out to everyone's satisfaction.Mark R.
El cliente no dejó un comentario.Thomas S. | Overall Experience
El cliente no dejó un comentario.KARSTEN D.
Great as always !!!!Seeley S.
Your credit card reader wasn't working that well and the staff could likely use another helper. The manager Maria, who seemed to do a lot, was great.MICHAEL P.
One of the worst experiences I've ever had. I scheduled this in July and just now got it done in Septemberâ€¦ zero communication from the facility offered me no discount for the inconvenience. Once they did say they could install it they had my car for a full day and called me 4 min before they closed to let me know it's done and I couldn't pick my car up that day. When I did pick it up they didn't include the disconnect and ball which I originally had on my order and they were out of so now I still can't use the hitch! Worst experience!shannon P.
El cliente no dejó un comentario.ERNESTO R.
The gentleman who handled the truck return was extremely helpful and courteous.Joseph D.
El cliente no dejó un comentario.Ashley C.
El cliente no dejó un comentario.Deborah F.
Apparently it is impossible to be assured a booked truck will actually be at the desired location at the desired day. Two bookings fell through. In our case, on the second try, we were able to switch to a smaller truck, which worked out fine.Michael B.
I was charged Safe tow, which I removed.... still charged. Why?? Please, fix my.. bill. Thanks, Samina 717-512-0511ijaz Z.
The only thing not clean was the front of the outside. It had bugs on it from being driven by the last person.MARK H.
Individual that checked me in was rude to my family member and treated me poorly. He questioned me on every comment I made. Never asked how the truck was or anything. Made me stay in the truck to check lights and turn signals. Won't go back to this location again.ken G.
Service was a little slow due to a long line of customers waiting to rent a vehicle.DEBORAH R.
Maria and all the employees go above and beyond expectations.JOHN H.
El cliente no dejó un comentario.SHANNON C.
We used the mobile pickup. Arrived a half hour early. Could not locate the vehicle. The first employee working was not helpful. A second employee came out and assisted us. The mileage was incorrect which required further from inside staff. All in all the mobile took us longer to complete than had we gone in and picked it up. Very frustrating.Thomas G.
El cliente no dejó un comentario.Joyce M.
El cliente no dejó un comentario.Christina Ann W. | Overall Experience
El cliente no dejó un comentario.Jim S. | Overall Experience
--Richard P. | First Impressions
El cliente no dejó un comentario.DEIDRA D. | Overall Experience
El cliente no dejó un comentario.TAMMY L. | Overall Experience
I am so pleased with my unit and that the U-haul representative, at my initial call, was spot-on with the necessary unit size. She was so accurate!!Kelly F. | First Impressions
Mechanicsburg Uhaul is fantastic Maria is a real sweetheart. Getting a truck in the Philly area was a real experience, would not recommend doing that. Maria, thank you for all your help and patienceCarol M. | Overall Experience
El cliente no dejó un comentario.Sandy N. | Overall Experience
Disappointed that there were no lights in the unit itself but it was nice, clean, and free of dirt and such.Richard D. | First Impressions
Clean facility, helpful staffTiffany U. | Overall Experience
Maria, the site manager in Mechanicsburg was awesome. One of her employees seemed a bit annoyed when I simply asked what time the actual storage area was accessible to. He may have been off the clock but I feel that it was a very simple question with a simple answer that could've been answered without an eyeroll or sarcasm. I feel that even off the clock he represents U-Haul (especially while walking out of the office IN UNIFORM) and puts off a bad vibe when interacting with customers this way. Overall I am still quite satisfied with the rest of the staff's performance and my interactions with them. And, as previously mentioned, Maria was very friendly and a joy to talk to.Matt P. | Overall Experience
Staff were super helpful & quick with completing the process.Julia K. | First Impressions
Although the circumstances were unfortunate (house fire), our rental experience was excellent! The rental office staff were sympathetic and very helpful. One dear employee even offered personal items that we might need which was above & beyond. Thank you for running a top-notch professional & caring business.Peggy H. | Overall Experience
Very pricey. While all employees were great to deal with, Gina is outstanding and an asset to your organization!Sandra A. | Overall Experience
El cliente no dejó un comentario.Karlette T. | First Impressions
El cliente no dejó un comentario.Edwin O. | Overall Experience
El cliente no dejó un comentario.Ramon H. | Overall Experience
The staff was the best part of the experience. They were helpful, professional and very efficient.jade b. | First Impressions
El cliente no dejó un comentario.william s. | Overall Experience
El cliente no dejó un comentario.DENISEGARCIA B. | First Impressions
The greatest moving experience I have ever had and the employees were by far the most helpful. The process was smooth, everyone was very kind, the main building as well as the storage buildings were very clean and I definitely would recommend this location rather than any other location I have been to.Kayla H. | First Impressions
El cliente no dejó un comentario.Jocine A. | Overall Experience
My only problem was that I sent 2 emails asking when my storage unit had to be emptied by so I would not get charged for the next month and no one ever answered me, so had to call which you are on hold for awhileDEBRA B. | Overall Experience
Marie Waters was OUTSTANDING... she should be commended and recognized as a TOP U-Haul employee!!Robert H. | First Impressions
El cliente no dejó un comentario.William R. | Overall Experience
Sometimes the gate would be left open at night and I felt that wasn't the most secure. I also think the price is a little high for the storage space we rented but overall staff was friendly and helpful.Joshua G. | Overall Experience
Very friendly and helpful staff. Moved backed home and this type of service is what I missed!Scott B. | First Impressions
El cliente no dejó un comentario.william s. | First Impressions
Only thing that upset me was them not having my unit available that I had confirmation number for. Beside that they were absolutely great all the way aroundAlice F. | First Impressions
Overall good experience. Was disappointed to learn on check out that I would not receive a credit for unused days. I checked out of my facility mid cycle. The unit is now available to be re-rented. This was not readily disclosed (though I concede it may have been in the fine print).Amy D. | Overall Experience
El cliente no dejó un comentario.Jocine A. | First Impressions
El cliente no dejó un comentario.Heather C. | Overall Experience
Great experience!Heather C. | Overall Experience
Pleased with all communication start to finishKatherine B. | First Impressions
The only complaint I have is the long wait in line. You should hire more people on the weekend to handle your customers.DEBRA B. | First Impressions
El cliente no dejó un comentario.Nicholas D. | First Impressions
Very happy with price and size of unit. Staff was patient and courteous.Anne G. | First Impressions
Staff was exceptionally friendly and helpful both times I interacted with them.Forrest S. | Overall Experience
Excellent for product and services but the frequent increase in storage unit price does not seem to be fair or justified.Donna Arthur L. | First Impressions
El cliente no dejó un comentario.Carlton C. | Overall Experience
Maria and her staff at U-Haul Mechanicsburg were flooded with business on Friday, Jan. 15, when I returned at one-way from Fort Wayne, Indiana. They were literally running from customer to customer who needed service and assistance, and did so professionally and courteously. Not only was I returning a 10-foot truck and a obstinate tow dolly (the straps were a bit stubborn), we also need a storage unit assigned in the midst of the chaos. They took care of everything beautifully. I will highly recommend this location to anyone.ROD F. | First Impressions
Hannah is particularly helpful, knowledgeable and courteous - as are all the other employees I've met at the facility. This is a well run operation!BOB L. | First Impressions
El cliente no dejó un comentario.SUSAN A. | First Impressions
The guy who helped me at the front was very helpful and friendly.Forrest S. | First Impressions
Very professional experiencemaryann m. | First Impressions
El cliente no dejó un comentario.LINDA C. | First Impressions
I haul make the experience of moving my son from Virginia to Pennsylvania much easier than I expected. It was easy to reserve a truck in VA and drive it to Pa returning it there.Brian s. | First Impressions
Your service as usual has been excellent. I continue to be an ongoing customer thanks to you and your staff.Wesley F. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!