Customer Reviews for U-Haul Moving & Storage of Maumee River

1,793 comentarios

855 E Broadway   Toledo, OH 43605
(Corner of E Broadway and Woodville)

(419) 697-1677

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(419) 697-1677

855 E Broadway
Toledo, OH 43605
(Corner of E Broadway and Woodville)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

excellent customer service absolutely no complaints

Mickesiha W. 
Rating:
4.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

this location has the best employees. friendly, professional and always volunteers to carry my moving supplies to the car.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Customer did not leave a comment.

toney R. 
Rating:
5.0

Nothing. Your customer service was excellent & very helpful.

Beth A. 
Rating:
5.0

Customer did not leave a comment.

Brooke W. 
Rating:
5.0

Customer did not leave a comment.

Phillip K. 
Rating:
5.0

Customer service was great everything was great

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Casey S. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Xxxxx

Dennis J. 
Rating:
4.0

The representative that helped me at location was on his phone the entire time and even when I came to drop equipment off he wouldn't look up and take care of me and I had to say I didn't use the miles I thought I would use and told him he didn't give me the utility dolly and he said he would reimburse me both miles and utility dolly and still haven't received my money back! You must keep the representatives off there phones.

Brenda G. 
Rating:
5.0

Tracy is awesome!

Kathleen F. 
Rating:
5.0

Customer did not leave a comment.

Brandi S. 
Rating:
5.0

Customer did not leave a comment.

PATTY S. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
4.0

Easy drop off, very happy with both ends of trip.

David A. 
Rating:
5.0

Nice guys in there

William D. 
Rating:
5.0

Friendly, helpful and prompt service given to me. Will always rent through UHaul, as needed. Thank you

Summer L. 
Rating:
5.0

Customer did not leave a comment.

Pamela N. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

Nothing great service

Kyle D. 
Rating:
5.0

No complaints.

BRYAN P. 
Rating:
5.0

Only problem I had was the left tail light was out on the trailer.

Larry H. 
Rating:
5.0

Again read prior comment. This was unacceptable

Mark W. 
Rating:
5.0

Tracy Brown was excellent. Very courteous, knowledgeable. Overall excellent experience

Ken C. 
Rating:
5.0

The customer service was awesome

Cynthia G. 
Rating:
5.0

The 26ft uhaul was clean but the steering was loose and shook a lot at faster speeds on the highway... very scary.

micheal T. 
Rating:
4.0

To have the truck that been reserved should be set aside away from the rest of the trucks where you have problem.getting out of the parking lot that way the customer can just get in and go and chairs for customers to sit some people can't stand long due to joint replacement or breathing problems but other then that the service was 😁😁😁😁 and the customer service was very polite and good humor 😊😊 we were treated very well 😊😊

Geneva B. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

My only issue was I was to pick up the truck in bowling green and the day before was told only Toledo had the truck I wanted. Just a very big inconvenience, and not to say extra mileage on my car driving there.

david R. 
Rating:
5.0

In and out quick and easy,. Felt very comfortable and welcomed there.

Bruce G. 
Rating:
3.0

I requested an appliance dolly which I did not receive and was also charged for using the utility dolly so I am owed ten dollars for the appliance dolly

christopher M. 
Rating:
5.0

No improvements that I can think of. Very friendly and efficient service and staff.

Kevin H. 
Rating:
5.0

The customer service was awesome. Very helpful employees. Thank you.

Michael M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Tracy was amazing He is very professional an efficient

celestina F. 
Rating:
4.0

Trailer ready and clean at scheduled time. Very happy with this rental experience.

Eric S. 
Rating:
4.0

Zipper or drawstring bags for the moving blankets.

Jeffery G. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Ed C. 
Rating:
4.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Customer did not leave a comment.

Julie W. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
4.0

I originally requested a different rental location pick up but was called the day before pick up and told the location had switched to this E Broadway location.

John Y. 
Rating:
3.0

I was very upset, not really with this location, but the overall bill the company gave me after I used their truck. I was promised a .40 cents per mile rate and when I returned the truck they charged me 1.04 per mile rate. That almost tripled the amount I was quoted when I set up the reservation. When I tried to get it corrected they say they cannot do it and transfer me to someone else. Then I have to start over and explain the whole arrangement again. I do not have hours of time to do this!! That is criminal!!

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
1.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

Customer did not leave a comment.

Imesha R. 
Rating:
5.0

Nothing I can think of. Agent Tracy was outstanding, friendly, and professional!

John W. 
Rating:
3.0

I asked for 30 miles. I did not use the 30 miles, but instead got charged for gas and that was 35 dollars. I know I should have had a refund for my miles not used. Then the gas tank was between 1/2 and 1/4. I didn't use that much gas but got charged for 7 gallons. Boy oh boy.

cindy S. 
Rating:
3.0

Customer did not leave a comment.

Samantha S. 
Rating:
4.0

The only thing is when you have a time to pick up your truck should not have to wait 30 minutes for someone to be there. Other people in store also. I know help is hard but if you make reservation they should be there and if a problem leave a note to say there may be a delay.

Beverly F. 
Rating:
5.0

Dropped off over hours

Cody K. 
Rating:
5.0

Tracy and his staff always friendly and polite.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Martin D. 
Rating:
5.0

So very helpful and kind!

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Tracey was or is excellent and very knowledgeable. He and his college made my experience pleasant.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Sally M. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Great service !

Jerrett S. 
Rating:
5.0

Dropped off after hours and personnel checked it in first thing in the morning!! Thank you

Jeff R. 
Rating:
1.0

Customer did not leave a comment.

Jane L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Great staff and manager Tracy all fabulous people and helpful

MARK W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

Customer did not leave a comment.

Natasha J. 
Rating:
5.0

Thank you to the staff. Professional, courtesy and great customer service.

Chaundra W. 
Rating:
2.0

Been trying to get the manager to contact me you cannot reach the location by phone I am being charged for damage I did not do and no one will help Tammy Reardon 419-320-0070

tammy R. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

Nicolas W. 
Rating:
5.0

My customer service was amazing and Damien was awesome! This will be my go to location from now on.

Jessica M. 
Rating:
3.0

I have yet to hear from anyone from this location. I was billed for some sort of a safe thing, after telling them, that I have State Farm Insurance, and do not need any additional anything. I have spoken to Customer Service to No avail. This needs to be adjusted. I was also under the impression, that you billed for mileage over 50. This Truck was So Sticky, I had to mop it 3 times, and it still could have been again. I have never had this type of experience with U-Haul in the past. I was credited 21.00 for having to clean the inside of the trailer, before I could put anything in it. I was told that someone would be in contact with me. No one from U-Haul has called me.

patricia S. 
Rating:
4.0

The amount charged was $10 more than what was shown on receipt after drop off. Hope the amount gets put back on my card

Derek S. 
Rating:
1.0

Customer did not leave a comment.

precious d.  |  Overall Experience 
Rating:
5.0

Quick, easy, and convenient. They were also really friendly

Reina L. 
Rating:
4.0

The largest thing is the same thing impacting most businesses and that would be more staffing, when I picked up the rental, there was one guy maintaining trucks, looking after storage and running the front counter. But for all that, the experience was amazing

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

When arriving at my destination I went to load truck and found the rear door and all latches completely iced closed

Ronald P. 
Rating:
5.0

Your Rep was GREAT! Very nice, knowledgeable and helpful. He made me feel very comfortable with the entire process.

Philip J. 
Rating:
5.0

Great customer service

William B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

I rented a truck for three days locally and took good care of the truck. I refilled the gas to previous mark and returned the truck cleaned. Later I noticed on my bill I was unnecessary charged for 6 gallon of gas totalling $26.10 and oil & tire repairs for $13.00. I had respect for this business but they are nothing but scam.ers. I will never recommend this location nor will I ever use them again.

Douglas C. 
Rating:
5.0

I would recommend this location to someone if they were moving, but I would not recommend the storage area. Only because the staff is phenomenal, best customer service out of the gentlemen there. Getting a truck was super easy as was return. But the storage unit is ridiculous. Prices are constantly going up. I paid more for my storage unit of 16 years than I did for full coverage car insurance and renters insurance combined. Not to mention the water damage my unit received and the amount of stuff that I lost is unimaginable.

MARK S. 
Rating:
5.0

Very friendly employee

Gabrielle C. 
Rating:
5.0

Tracy, the manager, was terrific. The first truck had a check engine light on and the driver's seat was broken and couldn't be adjusted. He got us a new truck.. The tire was low so he filled it but halfway through the day it was low again. Everything about the staff and the rest of our experience was terrific!

Kathleen F. 
Rating:
5.0

Customer did not leave a comment.

Julia M.  |  Overall Experience 
Rating:
1.0

my whole experience was awful.

Jillian R. 
Rating:
5.0

We had a great experience. Everything was well organized & the truck was ready when promised. Tracy Brown Jr. helped us with the transaction & he was polite & nice & was really efficient. Great experience & we'll use you again when we need to. Thanks!

Jill T. 
Rating:
5.0

Tracy the manager was awesome!

Michele K.  |  First Impressions 
Rating:
5.0

Make sure the windshield washer works!Other than that,great experience!

Francis S. 
Rating:
5.0

Checkout guy was very helpful and pleasant.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Thanks

norman s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GUSTAVO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Piper B.  |  First Impressions 
Rating:
5.0

Friendly staff, clean facilities, lots of security cameras. The storage space is the perfect size! I would highly recommend this Uhaul Storage Facility. Location is convenient from the city and suburbs.

Darius H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTA F.  |  First Impressions 
Rating:
5.0

Helpful

Catherine T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  Overall Experience 
Rating:
5.0

Nice professional friendly people and very good clean storage for my furniture and all my stuff I love it ❤️

maricela r.  |  Overall Experience 
Rating:
4.0

The manager Matt was so very helpful when I was faced with a stressful situation in my move. The only reason we’re relocating is due to price. I would recommend Uhaul to others for sure!

kathy f.  |  Overall Experience 
Rating:
3.0

The electronics on the access door didn't work half the time, and i didn't like the fact that I couldn't remove the insurance when I wanted. Will try to avoid uhaul storage in the future

Dorian C.  |  Overall Experience 
Rating:
4.0

Everything was convenient for the time in the years that I was at Storage at U-Haul thank you

HERMAN D.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba