Customer Reviews for U-Haul Moving & Storage of Maumee River

1590 comentarios

855 E Broadway   Toledo, OH 43605
(Corner of E Broadway and Woodville)

(419) 697-1677

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(419) 697-1677

855 E Broadway
Toledo, OH 43605
(Corner of E Broadway and Woodville)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great friendly service

Cloyd B. 
Clasificación:
5.0

Everyone was polite and professional. Everything went better than expected, and trailer with ramp was perfect for my needs. Being open on Sunday is wonderful. I would not only use U-Haul and this location again, I plan to recommend it to friends and family in the future.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lupita R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B. 
Clasificación:
4.0

Thanks for picking up the slack for the app!

Michael G. 
Clasificación:
2.0

Get Employee's that know how to get the job done properly!

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauri L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Markis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle W. 
Clasificación:
5.0

Nothing but I didn't use the Doley to help move it was already broke off and I have a picture to prove it

Sandra R. 
Clasificación:
4.0

Inside of truck was not clean. When the storm arrived during night driving, the grease build up on the inside of the windshield caused dangerous driving conditions/no visibility.

Nicholas A. 
Clasificación:
5.0

Very courteous staff. Would recommend to anyone.

Thomas D. 
Clasificación:
5.0

Terry, the agent at the East Broadway store was very helpful.

SCOTT S. 
Clasificación:
5.0

Great customer service. Very professional

Richard H. 
Clasificación:
3.0

The big doors be available even at late hours

CHERI C. 
Clasificación:
5.0

Overall the trailer was clean but front of it still had an inch of dirt from previous rental, simple sweep

Troy O. 
Clasificación:
5.0

The sales clerk was very efficient, I got out of the door and into a rental in less than 5 minutes. I get rentals all the time, and I appreciate that part.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amorrita E. 
Clasificación:
5.0

Well, I did have a major issue. But GM Tracy Brown totally took care of me. Amazing customer service!! Will use this location again!!

Steffanie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTA F.  |  First Impressions 
Clasificación:
4.0

When I picked up the vehicle, the inside of the truck was dirty, food debris on the console and overall not clean. My question for U-Haul and not the location, what are your COVID cleaning guidelines in general? I sanatized the inside of the vechicle after I arrived at home before preparing to load

Paul V. 
Clasificación:
5.0

I believe the gentleman that got me going at 7am in the morning was Tracey or Terry.......he was great to work with. My truck had broke down and I needed a rental to make my trip. Also had to leave the keys for my truck with him so the tow truck company could pick up and take the vehicle back to Detroit. Thank you Tracey!!

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delbert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delbert L. 
Clasificación:
4.0

It bothered me to know that your employee took a photo of mine drivers license with his phone you should be providing a device four of us that the employees personal phones

Rita P. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janelle J. 
Clasificación:
5.0

It went well. The employees were very polite and helpful.

LARRY T. 
Clasificación:
3.0

Was having a lot of app troubles at this site and had to wait over 49 minutes for support. Not much to say about this site as I never entered.

Derek B. 
Clasificación:
3.0

Couldn't check in my vehicle when I was at location after closing hours.

Jaegan W. 
Clasificación:
2.0

RUN AROUND AND WAISTING TIME

VIPUL P. 
Clasificación:
5.0

Service was quick and professional. Best service I've ever gotten from U-Haul ever!

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

I appreciate the help he gave on getting me a truck just the right size and for just a couple of hours. I also appreciate the mileage that was allowed. Gracias

Patricia D. 
Clasificación:
3.0

I was charged for gas when i brought it back at where it was when i got it. I will never use uhaul again

Markis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

Everything was good an clean. Only issue is it would be nice to have clean windows to see out of when driving. The inside windows are never clean. But everyone is friendly an helpful. Will always use this location. Thank you for all you do it's Appreciated.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
1.0

Our location got changed the day before our truck pick up and we were never informed. so after wasting an hour trying to figure out what was going on...we were told to go to the E Broadway location. Our initial pick up time was supposed to be 8. I called the uhaul number and Kevin helped and was very friendly. He was also confused why no one called me or emailed me to let me know about the location changed. So he told me to go to the W Broadway location for a 9am pickup. The store door said it was open at 9, and we got there at 9:03. Doors locked and no one in sight. We tried calling the general managers number on the door and no answer. The worker finally showed up at 9:12. Kevin gave us a $50 credit but I honestly wish more would have been done. We went from 8am pickup to getting our truck at 9:30. Everyone was frustrated waiting around at our storage unit while we were trying to figure out what was going on.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N. 
Clasificación:
5.0

Excellent Customer Service!

Alex S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Tracy should help all your customers,he was excellent. Gracias

Regis K. 
Clasificación:
5.0

Nothing at all

Joejuan Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B. 
Clasificación:
1.0

Read the contact information before leasing equipment. They let someone lease under my address and email.

Oliver S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorin S. 
Clasificación:
2.0

I allowed the U-Haul employee to hook up my car on the dolly. He hooked it up improperly resulting in damage to my vehicle. When I claimed the damages U-Haul said it was my fault I didn't tighten the straps. Fuck you U-Haul.

Michael M. 
Clasificación:
5.0

Excellent Customer Service!

Alex S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie M. 
Clasificación:
2.0

They said we had to put a deposit down and now I still have not gotten my deposit back yet

Robert M. 
Clasificación:
5.0

Give that poor guy that works there a dolly for lifting the trailers like the other locations have

Theodore T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele M. 
Clasificación:
5.0

Excellent Customer Service!

Alex S. 
Clasificación:
5.0

Could not log in to do phone pickup. Had to go inside. Kept saying could not recognize location. It doesn't let u type in location since it goes by phone location. It was turned on. Will try next time. I will be back.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
3.0

The mirror on the passenger side was broken

Jamie F. 
Clasificación:
5.0

Helpful

Catherine T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn S. 
Clasificación:
1.0

Definitely disappointed in U-Haul. Got a truck to move when I got to my destination the truck wouldn't start back up. My neighbor who is a mechanic tried jumping it and it wouldn't jump; he believes it was the starter. Called U-Haul and The associate asked me “if I had turned the key all the way...?” He then proceeded to tell me that nothing should be wrong with the truck as it had just been serviced, and that they would refund my miles but still charge me for renting the truck. He then gave me the number to cooperate so I could get this thing out of my yard and the NEVER came. They didn't come till the next day late afternoon. This could have been a very dangerous situation for me if it wasn't for my neighbors as me and my boyfriends phone were dying and would have been stranded till that next day. To top it off they aren't even planning on giving me a refund. I'm calling corporate tomorrow but U-Haul is so difficult to get ahold of I doubt I will be reimbursed for anything, including being a storage space for their truck for a day 🤷🏼‍♀️. Not a good company I will never use them again. Update: thanks to leaving reviews and only getting through to talk to anyone over Facebook I was able to get all of my money back.

Marissa P. 
Clasificación:
1.0

I had ordered my pick up to be the downtown Toledo location because it is walking distance for me. So it cost me more considering you pay per mile. Very inconvenient.

Samuel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enoch A. 
Clasificación:
5.0

Great Staff very friendly and professional , Clean facility , easy drop off process the guys got me Checked in really quick I will definitely recommend this location in future thank you !

Angela P. 
Clasificación:
1.0

Waited 15 minutes under the Equipment Return Canopy. No one came out. Went inside and waited another 10 minutes for the one person that was working at this location. I wonder why there were no other customers there?

john D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
3.0

People could be a little nicer. No directions were given on where to go or where to park the truck for return. Employee walked away when I was getting my stuff out of truck....didn't know if we were done or not....

Laura S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Camryn K. 
Clasificación:
4.0

The truck was dirty when I picked it up. The windshield was completely covered with bugs and dirt, I had to clean before using so I could see clearly. The truck itself had the worst suspension I've ever rented from U-Haul, very uncomfortable ride, it should be taken out of service for repair.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathy W. 
Clasificación:
5.0

Great app and great people that work there.

Scott P. 
Clasificación:
5.0

Front tires need replaced. Basically bald

Donald R. 
Clasificación:
5.0

Very fast check in. Employees were very friendly.

Kathleen B. 
Clasificación:
5.0

The personnel were very nice and professional. The pickup was fast and easy.

Samla T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherie S. 
Clasificación:
5.0

none

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina B.  |  Overall Experience 
Clasificación:
5.0

The employee who set up my contract was very polite.

Shawn A. 
Clasificación:
5.0

Get new trucks . The 15 ‘ box truck was disgusting

Tim K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORDAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G.  |  Overall Experience 
Clasificación:
5.0

Nothing you guys was perfect

David G. 
Clasificación:
5.0

Staff was very professional and friendly. Highly recommend this location

Larry N. 
Clasificación:
5.0

Keep doing what you're doing! Great job ??

Bonnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Badil E. 
Clasificación:
5.0

Service person was outstanding.

CHRIS H. 
Clasificación:
5.0

This visit was perfect!

April R. 
Clasificación:
2.0

Waited about 40 minutes to be given a truck much bigger than I reserved, than was forced to actually take one smaller due to road size restrictions where I was moving. This all caused many other issue and made for a less than ideal moving experience

Benjamin B. 
Clasificación:
5.0

Nice professional friendly people and very good clean storage for my furniture and all my stuff I love it ❤️

maricela r.  |  Overall Experience 
Clasificación:
4.0

The manager Matt was so very helpful when I was faced with a stressful situation in my move. The only reason we're relocating is due to price. I would recommend Uhaul to others for sure!

kathy f.  |  Overall Experience 
Clasificación:
3.0

The electronics on the access door didn't work half the time, and i didn't like the fact that I couldn't remove the insurance when I wanted. Will try to avoid uhaul storage in the future

Dorian C.  |  Overall Experience 
Clasificación:
4.0

Everything was convenient for the time in the years that I was at Storage at U-Haul thank you

HERMAN D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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