Comentarios del cliente para U-Haul Moving & Storage of Maumee River

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Maumee River

Grado total:

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Danial K.
Grado:

Everything was smooth no issues at all great customer service ????

Khadijah M.
Grado:

Tracy Brown jr took exceptional care of me and was very informative, accommodating, and personable!!! I appreciate the great customer service and will definitely be back for any future needs!

Nicholas M.
Grado:

El cliente no dejó un comentario.

Steven B.
Grado:

Very helpful and professional young men!!!

Adam D.
Grado:

The windshield was cracked and the brakes where terrible i dont think the truck was safe to drive on the road

Kevin M.
Grado:

El cliente no dejó un comentario.

Cody H.
Grado:

Very helpful staff. Quick and easy check in and out. Maybe some better signage for customer parking.

Max B.
Grado:

Second time this month and same fine treatment

LACLED R.
Grado:

El cliente no dejó un comentario.

William H.
Grado:

El cliente no dejó un comentario.

Brad A.
Grado:

We stopped in last minute. The staff was amazing helping us get the truck we needed. We walked in with no reservation and walked out within 10 minutes with the truck we needed. The return was pleasant as well. Great staff! Rented 2/9/20

TODD M.
Grado:

El cliente no dejó un comentario.

ASHLEY C.
Grado:

El cliente no dejó un comentario.

Richard G.
Grado:

Only issue was one of the security pin for the tail gate was missing. Just used a bolt. But, other than that, everything was perfect.

Paula F.
Grado:

It was great. The only thing is that it should be posted on the online application that the up front cash price is double + the amount of rental in comparison to using a debit or credit card.

Robert T.
Grado:

El cliente no dejó un comentario.

Chad W.
Grado:

El cliente no dejó un comentario.

Aleighsha P.
Grado:

El cliente no dejó un comentario.

Douglasjohn K.
Grado:

Staff was friendly and quick.

Timmyharold S.
Grado:

El cliente no dejó un comentario.

kathleen H.
Grado:

El cliente no dejó un comentario.

Paul R.
Grado:

It was a very smooth transaction. Thank you

James G.
Grado:

El cliente no dejó un comentario.

Jefferey C.
Grado:

El cliente no dejó un comentario.

Johnathanrichard C.
Grado:

Everything was great, Tracy was very helpful and professional. Thanks again and I'm sure we'll be back!

Steven R.
Grado:

El cliente no dejó un comentario.

Brian K.
Grado:

El cliente no dejó un comentario.

Brandon B.
Grado:

Thank you for making this easy for me. It was short notice, you were there for me when I needed a moving truck. You were also there when I needed more time to move. Thank you all for everything! I hope you all enjoy your holidays and have a great New Yearsb

Reid J.
Grado:

GM Tracy was friendly and great! Super nice and would use from here again

Elizabeth D.
Grado:

My whole experience it was a nightmare. I had to bring the truck back to the place where I picked it up because they didn’t have the truck that I originally was scheduled for. They didn’t give me enough notice to change my move-in plans. I had to pay the movers from 1030 and couldn’t pick the truck up until 1230. Then I got charged $1.08 for going over the mileage! It’s bad enough that I had to pay for the gas for around trip charge. I will never use U-Haul again!

John R.
Grado:

It was a smooth friendly transaction. The associated were efficient and helpful.

Michael M.
Grado:

I was billed for appliance dolly and moving quilts but they didn't have them in the truck. I would like to be credited please

rick B.
Grado:

El cliente no dejó un comentario.

Pam B.
Grado:

El cliente no dejó un comentario.

Wanda E.
Grado:

El cliente no dejó un comentario.

Tina B.
Grado:

Awesome experience! Thank you for the simplicity!

Lisa W.
Grado:

El cliente no dejó un comentario.

Robert D.
Grado:

I have booked several U-Hauls lately to get some jobs done. The last one I booked was terrible. It said I had to return it by midnight by a text when I was suppose to have it back by noon the next day. I did an electronic turn in and it charged me for one more day, I was very disappointed. I know I was a couple hours late returning it, but it woke me out of sound sleep and I had trouble long back to sleep, which made my job in the morning late, in which made me turn it in late. Also that pin pad in the store is always not working. I think this is where all the trouble started. I’m very disappointed worh U-Haul right now after how loyal I have been.

cherylynn M.
Grado:

The cashier did not no what he was doing, I had to wait extra days for my deposit back, don’t go to this location it’s always a problem.

maricela r. | Overall Experience |
Grado:

Nice professional friendly people and very good clean storage for my furniture and all my stuff I love it ❤️

Laura G.
Grado:

The online system is awful I ordered for a different location and a different vehicle and was given incorrect vehicle and charged double...I wouldn't reccomend uhaul to anyone.

DAVID R.
Grado:

Other than employee arriving 45 min late to open location my experience was excellent. Very nice modern cargo van.

Jessa S.
Grado:

I don't like this new service. It's difficult and not easy to use very inconvenient.

Daniel M.
Grado:

El cliente no dejó un comentario.

Eric K.
Grado:

The young lady that waited on me was very professional and fast. The truck needed cruise control

larry M.
Grado:

El cliente no dejó un comentario.

Joy A.
Grado:

The mobile check out and check in kept kicking me out. It wouldn’t accept the pictures I uploaded and then would take me back to the beginning. I got kicked out so many times when I was checking back in that I gave up. Fortunately, the location was staffed when I was returning and the staff person was able to get it done for me. I was accessing the site through Safari on my iPhone.

Daniel T.
Grado:

Where do I start? I haven't driven a U-Haul truck in over 10 years but I must applaud Jay at the Toledo location who made my U-Haul Rental experience from start to finish an absolute pleasure. Prior to the rental, I received a call to confirm the logistics for my trip. I expressed how there must have been a miscommunication with the previous U-Haul agent on my pick-up/drop-off location and immediately Jay rectified the situation. He knew I needed the truck at 7am and made sure to open his location at the specified time I originally had set. Jay used a highlighter marker and went over the contract to make sure I understood the agreement I was signing. He asked if I had any questions and walked outside to the truck and showed me what I needed to know about this vehicle. I applaud Jay, I commend Jay and certainly hope the corporate U-Haul headquarters realize what a FINE and EXTRAORDINARY employee they have. He's a terrific, personable guy and that's coming from a New Yorker who traveled 12 hours to move his medical school daughter from Toledo to her new apartment in Niles, Ohio. Bravo Jay.

Timmyharold S.
Grado:

El cliente no dejó un comentario.

timmy S.
Grado:

El cliente no dejó un comentario.

Patrick I.
Grado:

El cliente no dejó un comentario.

Kimberly T.
Grado:

El cliente no dejó un comentario.

Jasen P.
Grado:

El cliente no dejó un comentario.

Keith S.
Grado:

First off thank you for being able to accommodate my need for a truck this past weekend. The pick up location was amended by John (phone call representative). The only thing that needs improving is John’s training on the mileage adjustment for picking up from the new location. John was a great representative lacks the information. I had to contact U-Haul when I arrived home to discuss the mileage. Had he been aware of this I would not have had to stress about this. Maya was literate to correct my concerns without issue.

Dannette C.
Grado:

El cliente no dejó un comentario.

kathy f. | Overall Experience |
Grado:

The manager Matt was so very helpful when I was faced with a stressful situation in my move. The only reason we’re relocating is due to price. I would recommend Uhaul to others for sure!

Christian C.
Grado:

They close at 3 daily. A little early if you ask me

Jeff R.
Grado:

El cliente no dejó un comentario.

JOAN C.
Grado:

Stay put you are needed here

TIM B.
Grado:

El cliente no dejó un comentario.

john W.
Grado:

El cliente no dejó un comentario.

Judith A.
Grado:

I have used this site for all my moving needs and so,has my family, we are East siders and have been repeat customers and I also have had storage for an extended time I am very happy with my service.

Jill L.
Grado:

My experience was super easy and perfect!

Matthew G.
Grado:

Javon was very professional and went above and beyond to be helpful and pleasant. You should value his service. Matt (manager) was also very pleasant and helpful. Obviously, it is taught from the top at this store. Please thank them both for representing your company well.

Kristina K.
Grado:

El cliente no dejó un comentario.

Thomas S.
Grado:

Zachery was very nice I'll definitely rent from that store again he took care of me got.my vehicle for.me.cuz I'm.handicaped and he was awesome

Michale L.
Grado:

I rented a 6x10 trailer. 5 tail lights didn't work. They noted this on the rental contract so I didn't get charged. I was very nervous driving at night. (?)

Laurie C.
Grado:

This was the WORST experience ever. If a manager would like to call me at 419-266-4828 I would love to discuss.

Jeff G.
Grado:

Truck was covered in mud inside and out , was given a different truck in better shape

Kyliegh I.
Grado:

El cliente no dejó un comentario.

Katherine B.
Grado:

El cliente no dejó un comentario.

JOSEPH C.
Grado:

El cliente no dejó un comentario.

JOSEPH C.
Grado:

El cliente no dejó un comentario.

Nathan W.
Grado:

El cliente no dejó un comentario.

Marc P.
Grado:

No complaints at all, a great experience. Very friendly staff and only.spent maybe 5-10 minutes for check in. Then when I returned truck, staff was just as friendly and only spent maybe another 5-10 minutes then. I would definitely recommend this branch to anyone looking to rent a we'll maintained easy to use vehicle from a professional group of folks.

Bernie E.
Grado:

Nothing I can think of, everything was smooth, professional and was treated w/ the respect the customer should expect. Thanks

Theresa U.
Grado:

El cliente no dejó un comentario.

Maria R.
Grado:

Everything was great!

robert V.
Grado:

Could the cab of the truck possibly be made more soundproof? The noise at times was deafening.

John S.
Grado:

Staff was very helpful and courteous

thomas T.
Grado:

El cliente no dejó un comentario.

Athena P.
Grado:

El cliente no dejó un comentario.

Joseph B.
Grado:

I had a confirmed reservation at PENSKE - Home Depot For Saturday, the 1st of December. I stopped into the store to make sure they had the 26' truck I had ordered about four hours before I was scheduled to pick it up. They didn't have the truck and couldn't get one. I didn't even receive a phone cal. I called around and was suggested to me by the staff at home depot, to go to u-haul. I was able to get a 20' truck from u-haul. thanks for your service.

Kathryn L.
Grado:

The two fella's that helped me were outstanding, I believe their names were Jevon & Matt? Great customer service! Highly recommend! Kathy L

Lee C.
Grado:

Clean the inside of the windshield. It was hard to see through.

Dominique E.
Grado:

El cliente no dejó un comentario.

Epifani J.
Grado:

There was so much cigarette essence in the cab of the truck. I sneezed the entire time and would have been with the windows down to air it out except for the 26 degree weather. A thorough cleaning/air freshener/airing out is in order. The staff was FANTASTIC though. I intend to patronize again (even though there are others closer).

william S.
Grado:

Still have not received the refund amount back on my debit card and I really need that money

Evelyn S.
Grado:

To let customers know if you going to return vehicle by way of cyber check in...to actually watch the video in completion Before returning rhe truck...the getelman i delt with also told me there was an additional charge for cleaning out the truck if it had mud in it....it was a rainiy day and i did my best...but i have never heard of such a thing...it seems consumers are being nickled and dimed for everything...because the companies can and it all down right ridiculous

david T.
Grado:

El cliente no dejó un comentario.

Michael C.
Grado:

Very pleased. Staff was a pleasure to work with. Thanks guys.

Carla B.
Grado:

El cliente no dejó un comentario.

Venetia M.
Grado:

El cliente no dejó un comentario.

DUANE N.
Grado:

Another quality Uhaul station, clean,and ready to serve both out going and incoming. Thank you Duane G. Newby

Debi M.
Grado:

El cliente no dejó un comentario.

josh B.
Grado:

I am always happy with their customer service. This is my preferred location.

bree B.
Grado:

El cliente no dejó un comentario.

DWIGHT H.
Grado:

El cliente no dejó un comentario.

claire A.
Grado:

Just tell them before they get there to pick up the vehicle that they can not leave their vehicle there for the day. We were only using the truck for a few hours and originally planned to just leave our car there. Fortunately our plans changed and we did not do that which is good because when we got there they told us that was not allowed. Just give people a heads up. Other than that, everyone was really nice and the whole process was quick and efficient.

Christie P.
Grado:

The employees, Barry and Zach were very friendly each and every time I dealt with them. However, when it came to the store manager (I wrote his name down but can find the paper.) I spoke to him 1 time. If I wouldn't have dealt with Zach, or Barry or been a new customer, I would NOT have given Uhaul any business at all.

Beau K.
Grado:

El cliente no dejó un comentario.

James S.
Grado:

They did not go out with us to the truck to verify any thing like damage mileage or gas. Handed me the key and said it is on end of the lot.

Dorian C. | Overall Experience |
Grado:

The electronics on the access door didn't work half the time, and i didn't like the fact that I couldn't remove the insurance when I wanted. Will try to avoid uhaul storage in the future

HERMAN D. | Overall Experience |
Grado:

Everything was convenient for the time in the years that I was at Storage at U-Haul thank you

No reviews have been submitted for this location.

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