Customer Reviews for U-Haul Moving & Storage of Mather

4,225 comentarios

10161 Mills Station   Sacramento, CA 95827
(W Of Mathr Fld Rd)

(916) 369-2758

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 369-2758

10161 Mills Station
Sacramento, CA 95827
(W Of Mathr Fld Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I appreciate a friendly experience customer service

Jill D. 
Clasificación:
3.0

I didn't get guaranteed delivery on 9/26 as you promised even told to wait 15 more days since you don't have trucks to deliver. The staff works better with moving helpers than customers. I paid extra to moving helpers to get job done. But on uhaul side everything is sluggish very poor customer service. Thanks for moving helpers

ZEKARIAS Z. 
Clasificación:
5.0

Staff was excellent.

VICTOR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLACE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
2.0

We made a reservation 22696342 on last Sunday. However, we received many phone calls asking us pick it up on one day before picking up time. We spent many hours and our efforts to clear everything up. Uhaul employees messed our schedules, canceled our order without telling us up front. When we made 6 calls, we are put on wait for 25-48 minutes each trying. On Sunday, we showed up to pick it up at Mill Station in Sacramento. Our reservation was canceled again. After going home, We spent 1 more hour over the phone asking questions and begging Uhaul Officers. They asked us going back Mill Station. We found out Uhaul did a very bad business. We needed to pay more money to get our deal. Moving out of town is very stressful, Uhaul put a lot of stress on my family.

TAM D. 
Clasificación:
5.0

Excellent customer service. Thank you.

KAREN S. 
Clasificación:
5.0

The person at the counter was excellent and very helpful.

LUCIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE T. 
Clasificación:
5.0

Customer service was amazing. Made the move very easy and reduced stress. It's greatly appreciated. Thank you. Nick. Rancho Cordova

nicholas P. 
Clasificación:
1.0

I reserved the trailer for 3 days. But, I returned in 2 days. I was told that I would only have to pay for 2 days. BUT, I was charged for 3 days.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
4.0

Seatings and bottled water for customers waiting.

JUAN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie N.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ANSU S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARITY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca B. 
Clasificación:
5.0

The phone customer service from Uhaul is horrible! After booking my round trip pick up, I was informed the day before that my pick up was unavailable and spent nearly an hour on the phone to find an available location. I was then charged for a one way rental even though nothing was available. On the return, they couldn't input my return location which was on my reservation, so I spent another hour on the phone getting the drop off location corrected. Considering this is a 4 billion dollar company, some investment needs to be made in online capabilities so hours are not spent on hold.

Cherie L. 
Clasificación:
3.0

Imposible to communicate with U-Haul by phone even at the local level.

MICHAEL P. 
Clasificación:
4.0

My CSR was amazing. He bent over backwards to fix a mishap from the website.

JUSTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY H. 
Clasificación:
5.0

I am alway please. The staff is nice, prices are great and never run across any problems

ARIS K. 
Clasificación:
1.0

the online pick up process was extremely tedious, got disconnected from customer service twice, they were rude and unhelpful. It is ridiculous that you have to provide 2 personal contacts just to be able to pick up the truck--which was not listed anywhere in the pick up instructions. Truck was parked in the back of the parking lot, completely blocked by other trucks and was not accessible. I will never rent from U-haul again thanks to this horrible experience.

Janie H. 
Clasificación:
1.0

The facility had short fences. Broken fences. Not enough cameras. The employees told us they never walk around and check the cars out. They are not liable for anything lost or stolen, or thefts they say. Homeless drug addicts a Hang out where the fence was broken I'm the back by my car. My car was vandalized numerous times. Someone stole a lot out of it. They wouldn't credit me anything for my trouble.

Katherine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA W. 
Clasificación:
5.0

the steering wheel is completely crooked when traveling WASNT that big of a deal figured it out. Thank you for the friendly customer service from the man inside.

JORDEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Julyssa M. 
Clasificación:
4.0

Just make sure you voluntarily advise at time of pick up that if you go over the estimated miles that you will automatically charge the additional amount to the same card

ALICIA A. 
Clasificación:
5.0

They were friendly and very helpful thank you

MARVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD S. 
Clasificación:
1.0

I made the reservation and I failed to show up on time. I was over one hour late, which prompted a call from the rental location, which is understandable. When they called however, they told me I needed to call back within 15 min or loose my reservation. I called immediate but was placed on hold for almost 15 min. If you are going the threaten to cancel the reservation at least give the person enough time to respond. I also called the location manager on Monday to express my displeasure and he never returned my phone call. I will be looking to your competitor for future rentals.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
3.0

The online checkout is ridiculously convoluted and cumbersome.

Francis R. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRUCE T. 
Clasificación:
3.0

make sure communication across all locations including staff, site supervisor, traffic department and document in system are in place. I was disappointed with all the trouble that I went through with long wait on the phone, agent support was horrible, no record in the system for another agent to look at, rental truck's alignment was way off and tires were wore out...not safe. Otherwise, i will give a 5 star.

MOUA M. 
Clasificación:
5.0

I hate all of the mandatory computer/online usage. Why can't humans do it like before?

AUDIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT S. 
Clasificación:
5.0

Nothing i can figure

GOVINDA W. 
Clasificación:
4.0

Your online check in to pick up the truck didn't work right. I ended up having to go inside. I also had to ask for the items I purchased because it was separate from the truck order. When I did the reserve with online check in it said it would all be in the truck for me. Glad I didn't trust that part and asked or I would have been out the items.

JODI C. 
Clasificación:
5.0

Good people working there

ALVION R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren S.  |  First Impressions 
Clasificación:
1.0

I have used uhaul for a number of years in different states and this is the first time I've felt the need to write a bad review. My car was damaged on the property due to negligence on uhaul's part. I paid for car storage and after 5 weeks of being away I came back to a big dent in the top of my car. It was obviously from something being dropped on it. Uhaul has been doing work under the awing that my car my under and never made sure the contractors were using protection for people's cars in case something was dropped. They honestly didn't care about the damage and said they weren't responsible for it since they say you rent here at your own risk. They have also had break ins into RVs. I would NOT leave your vehicle here.

April F.  |  Overall Experience 
Clasificación:
5.0

I had a great experience, just like my last visit! SUPER!!

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE L. 
Clasificación:
5.0

Customer service was superb! I let the guy know that the truck needed the transmission looked at. Also, maybe the suspension. Thanks. Great location!!

CYNTHIA S. 
Clasificación:
1.0

I had to wait an hour to get my rental do to the computer system not working . This is unacceptable I was on a tight schedule and this caused issues for me. I would appreciate a credit to my account do to my inconvenience. My time is also important especially when one is moving. I look forward to my credit on my account if you value me as a customer. Call me if you would like to know more

MARIA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ISRAEL C. 
Clasificación:
5.0

Checking in on line ahead of time was the key. It made the pick up process a breeze. So check in on line and you will be happy. Drop off was easy as well.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E. 
Clasificación:
5.0

It was good.

craig s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Missy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
1.0

Poorly trained staff using slow comp equp. I was doubled charged and told to deal with it by contacting my bank.

ARLENE W. 
Clasificación:
5.0

Cleanest most polite U-Haul I've ever been

EDGARDO G. 
Clasificación:
5.0

Tina dropped off my boxes at my El Dorado Hills address and she is so friendly and nice! We live on a big slopes driveway and she was able to get our boxes aligned perfectly with our garage for easy unloading! Thank you Tina!

Nicole C. 
Clasificación:
5.0

The front desk lady is amazing and helpful. Will definitely suggest to friends and family

Kyle M. 
Clasificación:
4.0

Get more help. The poor lady running the shop was running around like a headless chicken! It kept everyone waiting longer than necessary. & get some ac for the shop. Super uncomfortable to wait in the heat of the shop.

Ryan S. 
Clasificación:
4.0

The manager, Landon was very friendly & helpful. It was good to see they were training some new employees.

Steve H.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

KAY R. 
Clasificación:
5.0

Something spilled in the back of the truck. I thought it was from me but when I tried to clean it. It looked like an older stain. Other than that everyone was nice and helpful.

tiffany P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
5.0

Excellent service and a very cute young man working there was polite and very good looking .

DIANE P. 
Clasificación:
5.0

Thanks for your service and professionalism.

HOPSON B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
4.0

Depends who they got to help them. When I picked up the truck, the guy was very nice and helpful. When I dropped off the van, the guy was being a jerk.

RODERICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA C. 
Clasificación:
5.0

Free mileage

SOMPHET T. 
Clasificación:
5.0

A great staff. Can see that they work hard to maintain equipment in clean, good working order while providing courteous customer service.

CHERYL O. 
Clasificación:
5.0

Uhaul is the best

Antionette R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herman S. 
Clasificación:
4.0

El cliente no dejó un comentario.

HERMAN S. 
Clasificación:
5.0

Brittany was AWESOME super friendly and provided me with great customer service!

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
1.0

Drove truck less than 30 miles and got charged for SIX gallons of gas

KURT S. 
Clasificación:
3.0

El cliente no dejó un comentario.

LILIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWSON H. 
Clasificación:
4.0

Your hold times to speak with a rep we're ridiculous. The rep that I did speak to after waiting over 30 mins was great and helped me out right away.

RUTH C. 
Clasificación:
5.0

Everything went smooth from signing in to checking out. I was surprised how easy it was, 2nd time renting a uhaul truck at this location. Happy customer

DAVID G. 
Clasificación:
5.0

The people working here were great. They have very good working ethics. It is nice to walk into a business and be welcomed.

Philip M. 
Clasificación:
4.0

Went well. The insurance rate is, of course, exorbitant ($14 for a $20 rental), but that's true of all rentals.

William P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GHISLAIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorralyn A. 
Clasificación:
1.0

OVERALL Experience: This was the 3rd location I was sent to to finally get the truck I initially ordered. I was told by a lady from the Broadway St., Sacramento location that my truck is at Coloma Gas Station in Rancho Cordova, 25 MINUTE DRIVE. The truck wasn't there when i got there. I get on the phone with suppose uhaul area manager and he sends me to Mills Station location where I finally got the truck i needed. smh.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NGAIRE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DERECK D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA L. 
Clasificación:
1.0

Staff made an untrue remark about me.

bruce j.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Mark J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela T.  |  Online Move In 
Clasificación:
2.0

Front desk rep was not friendly or very helpful

Robert B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela T.  |  First Impressions 
Clasificación:
1.0

My boat was broken into and my $2500 stereo system stolen and $2400 worth of damage was done to my boat motor and fuel tank. All of which UHaul refused to pay a penny for. Need I say more ?

Jeff S.  |  Overall Experience 
Clasificación:
1.0

My storage was broken into multiple times, staff told me there was nothing they could do for damages. When I moved my stuff out of the storage they continued to bill me for 5 months after leaving.

Derrek T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
1.0

Lots of break-ins. My trailer was broken into twice in just 10 months. 5 trailers in total broken into the same day my trailer was broken into. Uhaul management did not reach out to me to inform me if the re-occuring break-ins. Never received apology from Uhaul. Had to call the police myself to have them come out to investigate the break-ins. DO NOT USE THIS FACILITY TO STORE YOUR RV/TRAILER. CHECK OUT REVIEWS AND PICTURES ON YELP.

Eduardo v.  |  Overall Experience 
Clasificación:
2.0

I was broken into twice. They broke the window twice and stole 2 radios Your insurance co will not cover anything. I have a $3000.00 out of pocket expense. So no I would not recommend this place to anyone.

Vincent D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D.  |  Overall Experience 
Clasificación:
1.0

My travel trailer was broke into and vandalized. Staff showed no empathy. 10 other trailer were broken into, as well. Very poor staff and will tell everyone to stay away.

STEPHEN M.  |  Overall Experience 
Clasificación:
2.0

Staff were always very polite and friendly. The facility, however, has extremely poor security and is an easy target for break-ins. Our RV trailer was vandalized twice while stored at the facility, as was all the neighboring RV trailers next to us. The last vandalism to the trailers was extreme. When reported, the staff gave us insurance pamphlets and said they were sorry, and said that it's a problem at that facility. No improvements were ever made, so we really had no choice but to leave.

terri v.  |  Overall Experience 
Clasificación:
4.0

My boat stereo was stolen and the boat was ransacked. Obviously not secure.

LINDSEY S.  |  Overall Experience 
Clasificación:
2.0

Our travel,trailer as well as 10 others were broken into by the homeless population. What upset us the most was the fact that none of the employees thought to notify us. We were very fortunate however as ours was one of the smaller ones soother units were more desirable to sleep and eat food in. We did lose some possessions. When we finally heard from the manager in charge, she was very nice. We no longer have our RV there. This seems to be problematic at other storage facilities that are close to Folsom Blvd and the railroad tracks.

Judy O.  |  Overall Experience 
Clasificación:
1.0

Multiple RVs broken into, including mine, over a period of a week. Very poor security. Need more cameras and a much better fence.

Norm P.  |  Overall Experience 
Clasificación:
1.0

Total lack of security. Trailer was vandalized twice in 4 month. Not the fault of the staff but ownership not improving security after first break in

lance T.  |  Overall Experience 
Clasificación:
1.0

Our Rv was vandalized 3 times there. The last time they broke windows, and trashed it. Very poor security

PATTY S.  |  Overall Experience 
Clasificación:
1.0

I was paying $139.00/ Month to storage my Motorhome in their yard and I had the catalytiv converter stolen within 2 months of been there I show the staff the condition of the fence around the property, It is Falling apart, they are not even attempting to secure that area and the whole storage looks like a junk yard I have pictures if you want them.

Carlos R.  |  Overall Experience 
Clasificación:
5.0

Yes Jessica was the best over at the mill station in Rancho Cordova California

ROBERT E.  |  Overall Experience 
Clasificación:
1.0

Staff are friendly but the location is not secure, my car was broken into and the stereo was stolen. I am out of state and nobody even notified me. I know that probably isn't their job but it would seem like a basic courtesy. I asked my parents to check on the vehicle and that is when I found out. Not really sure what I was paying for to be honest. Unless you are storing your car there to abandon it, I would not reccomemnd you use that storage facility.

Timothy C.  |  Overall Experience 
Clasificación:
5.0

The clerk named Paul gave us an exceptional experience somehow help release tensions of moving in. The offer of a month free storage is a big big big plus factor that I am truly grateful for. Uhaul is a one stop shop everything is in here coupled with Paul who assisted us all throughout. I should say smoothly done and Perfect. ¡Gracias!

Natividad S.  |  First Impressions 
Clasificación:
5.0

Jessica and her staff were always helpful and courteous

Danny A.  |  Overall Experience 
Clasificación:
5.0

This facility was well maintained and the staff was professional, helpful at all times. I definitely would use them again.

ANNETTE L.  |  Overall Experience 
Clasificación:
3.0

Generally convenient and helpful staff, but the security could be improved. We had parts and fuel stolen on separate occasions. The fence surrounding the vehicle enclosure is low and easily jumped.

aaron m.  |  Overall Experience 
Clasificación:
5.0

The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.

Julie N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W.  |  First Impressions 
Clasificación:
5.0

The employee was very nice and helpful.

Sherry S.  |  First Impressions 
Clasificación:
5.0

Great customer service very polite keep up the good work

Michael W.  |  First Impressions 
Clasificación:
5.0

It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!

Koren B.  |  First Impressions 
Clasificación:
5.0

The worker that helped me was truly a blessing.

Lomitha Ann K.  |  First Impressions 
Clasificación:
5.0

Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I'll need to find more secure location.

Norm P.  |  First Impressions 
Clasificación:
5.0

I always have such a great experience each time I'm there. Friendly, knowledgeable, helpful staff. Thank you!!

Andy S.  |  First Impressions 
Clasificación:
5.0

Wry helpful. Very courteous and just all around great human beings.

Lydell F.  |  First Impressions 
Clasificación:
5.0

Jessica and her team are great !

Jeff S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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