It was good.schneider a. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Mather
Sacramento, CA 95827
(W Of Mathr Fld Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RICHARD P.
Poorly trained staff using slow comp equp. I was doubled charged and told to deal with it by contacting my bank.ARLENE W.
Cleanest most polite U-Haul I've ever beenEDGARDO G.
Tina dropped off my boxes at my El Dorado Hills address and she is so friendly and nice! We live on a big slopes driveway and she was able to get our boxes aligned perfectly with our garage for easy unloading! Thank you Tina!Nicole C.
The front desk lady is amazing and helpful. Will definitely suggest to friends and familyKyle M.
Get more help. The poor lady running the shop was running around like a headless chicken! It kept everyone waiting longer than necessary. & get some ac for the shop. Super uncomfortable to wait in the heat of the shop.Ryan S.
The manager, Landon was very friendly & helpful. It was good to see they were training some new employees.Steve H. | First Impressions
Extraordinario servicio al clienteKAY R.
Something spilled in the back of the truck. I thought it was from me but when I tried to clean it. It looked like an older stain. Other than that everyone was nice and helpful.tiffany P.
El cliente no dejó un comentario.Freddy B.
El cliente no dejó un comentario.KEVIN D.
El cliente no dejó un comentario.JEFFREY G.
Excellent service and a very cute young man working there was polite and very good looking .DIANE P.
Thanks for your service and professionalism.HOPSON B. | Overall Experience
El cliente no dejó un comentario.STANLEY D.
El cliente no dejó un comentario.Jonathan C.
Depends who they got to help them. When I picked up the truck, the guy was very nice and helpful. When I dropped off the van, the guy was being a jerk.RODERICK H.
El cliente no dejó un comentario.LISA C.
Free mileageSOMPHET T.
A great staff. Can see that they work hard to maintain equipment in clean, good working order while providing courteous customer service.CHERYL O.
Uhaul is the bestAntionette R.
El cliente no dejó un comentario.JOHN T.
El cliente no dejó un comentario.Herman S.
El cliente no dejó un comentario.HERMAN S.
Brittany was AWESOME super friendly and provided me with great customer service!MICHAEL D.
El cliente no dejó un comentario.Melissa J.
El cliente no dejó un comentario.Charles S.
Drove truck less than 30 miles and got charged for SIX gallons of gasKURT S.
El cliente no dejó un comentario.LILIA L.
El cliente no dejó un comentario.DAWSON H.
Your hold times to speak with a rep we're ridiculous. The rep that I did speak to after waiting over 30 mins was great and helped me out right away.RUTH C.
Everything went smooth from signing in to checking out. I was surprised how easy it was, 2nd time renting a uhaul truck at this location. Happy customerDAVID G.
The people working here were great. They have very good working ethics. It is nice to walk into a business and be welcomed.Philip M.
Went well. The insurance rate is, of course, exorbitant ($14 for a $20 rental), but that's true of all rentals.William P.
El cliente no dejó un comentario.TIM D.
El cliente no dejó un comentario.GHISLAIN N.
El cliente no dejó un comentario.KENNETH C.
El cliente no dejó un comentario.EVAN S.
El cliente no dejó un comentario.Lorralyn A.
OVERALL Experience: This was the 3rd location I was sent to to finally get the truck I initially ordered. I was told by a lady from the Broadway St., Sacramento location that my truck is at Coloma Gas Station in Rancho Cordova, 25 MINUTE DRIVE. The truck wasn't there when i got there. I get on the phone with suppose uhaul area manager and he sends me to Mills Station location where I finally got the truck i needed. smh.JOHN M.
El cliente no dejó un comentario.NGAIRE P.
El cliente no dejó un comentario.DERECK D.
El cliente no dejó un comentario.John A. | Online Move In
El cliente no dejó un comentario.MELISSA L.
Staff made an untrue remark about me.bruce j. | Overall Experience
El cliente no dejó un comentario.Mary W.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.Mark J. | Overall Experience
El cliente no dejó un comentario.Pamela T. | Online Move In
Front desk rep was not friendly or very helpfulRobert B. | First Impressions
Excellent customer service very fast and convenient they know their stuff.JAMIE H.
El cliente no dejó un comentario.Cherry S.
El cliente no dejó un comentario.JAMES O.
El cliente no dejó un comentario.JOHNATHAN M.
El cliente no dejó un comentario.JENNIFER S.
El cliente no dejó un comentario.SAMUEL G.
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.Mayra J.
El cliente no dejó un comentario.Don C.
The staff was very friendly and accommodating and made the process seamlessJames B.
El cliente no dejó un comentario.MONICA N.
No improvement needed! Great employees and our trucks were perfect.SHARON G.
Great Friendly Staff clean facility and provided excellent customer service at all points.STEPHEN M.
While the actual transport people & the logistics were competent and reliable, the office workers (i.e. scheduler, customer service) were horrible: incompetent, foggy, forgetful...Todd K.
Fast and friendly service. An excellent experience.DONNA W.
I reserved a truck at the Arden location when I went there they had nothing so I had to spend more money on not only gas but on miles because I had to drive further out to get one available completely not satisfied with my overall experienceMARYELLEN J.
Fast friendly serviceJULIAN D.
I waited from 2pm until 2:31pm there was only one person there and only one customer in front of me. And secondly I got the $14 insurance on the truck when i was driving, the Rear driver dually tire left rear it was sounding like bad ball bearings the wheel was locking up or something all I know is something went out for a few seconds and it had me swerving it was going back and gorth left and right i got control of vehicle tried to call them they wouldnt answer i told the guy at the store but it sounded like to me theyre still gonna put it back on the road its not their loss as long as someone else puts coverage on it I guess.JOHNATHAN M.
El cliente no dejó un comentario.CLIFFORD S.
El cliente no dejó un comentario.Robyn J.
The person that checked me in was helpful, but I was told that I would not be charged for an after hours drop off. I received my bill and I was charged. When I tried the local phone number listed for the shop, I was on hold for a while before getting someone in a call center. I was then transferred to the shop for another long hold, that I was unable to wait for.Maria L.
El cliente no dejó un comentario.OMAR L.
Brittany you made the process simple easy and so fast! Great customer service! 2 thumbs Up!LYDIA G.
I went to the originally planned uhaul place and despite 2 trucks being parked at that location I had arranged. We were unable to use the application and the uhaul phone line person stated the person at our planned pick up site had not yet checked in the vehicles so they were unavailable to us.JOEL D.
I had the trailer for about 5 hours and was billed 101.00. Then was told that I had it 2 days and that they couldnt bill me for 2 days if I didnt have it 2 days. So either he lied or I am being scamedDana R.
El cliente no dejó un comentario.Natasha L.
To make sure all dents have been marked.LYNN H.
El cliente no dejó un comentario.Pamela T. | First Impressions
El cliente no dejó un comentario.Dan O.
They told me they would check my truck in later. While I appreciated they were busy, I wanted to be closed out immediately. All good though; my charges were accurate.Susan G.
El cliente no dejó un comentario.MAXWELL L.
El cliente no dejó un comentario.BENJAMIN W.
It was not staffed enough. The person who assisted me was alone and there were problems with the truck I rented. I was told it had a full tank of gas and it had half a tank. The mileage was off by about 27 miles. I got out before leaving and went back inside to tell her. She said take a picture and that she would fox it. I uploaded a picture of the half tank of gas. I was ynable to delete that to upload the picture that showed the mileage and gas together, however, I took it and kept it. Upon return a couple hours later, I was charged for miles I didn't drive. I drove 23 miles ONLY. I called to let them know about the problem (I was told to just leave the truck with the keys in it and go on my way and that is the process for returns now). Once Inreceived the final invoice in my email, I realize the error had not beem corrected and that is when I called. I was told they could not fix it and that they would call and have it fixed. I texted a picture and was told it would be a week to refund my money. This error should have not happened as I informed the attendant immediately amd if ahe would have had assistance, I am sure she would have fixed it i. Tike to not be incorrectly charged.REBECCA H.
El cliente no dejó un comentario.FARRAH N.
Lots of stuff in the parking lot: nails, hangers, screws, plastic, etc.Lisha C.
El cliente no dejó un comentario.Kevin W.
After waiting in line for 20 minutes, I find out my reservations was canceled because i was two hours late, then I was treated as if I wasn't trusted and it took another 20 minutes to get the trailer. The manager (rude) was too busy talking on the telephone to assist the trainee on booking and finalize my transaction.ANTHONY S.
El cliente no dejó un comentario.JENNIFER S.
Dishonest financial practicingRONALD W.
El cliente no dejó un comentario.MARIANNE S.
The App is time consuming and battery draining, I had started to return the truck at 7PM (check lot cameras) but the app drained my battery from 20% to 0%. I had to leave the truck getting charged extra while i went to charge my phone to complete return process. Overall good except the App experienceMALIKA L.
El cliente no dejó un comentario.KEVIN W.
My boat was broken into and my $2500 stereo system stolen and $2400 worth of damage was done to my boat motor and fuel tank. All of which UHaul refused to pay a penny for. Need I say more ?Jeff S. | Overall Experience
My storage was broken into multiple times, staff told me there was nothing they could do for damages. When I moved my stuff out of the storage they continued to bill me for 5 months after leaving.Derrek T. | Overall Experience
El cliente no dejó un comentario.Colin C.
Understaffed. Lady was very efficient but was the only one there.MICHAEL S.
El cliente no dejó un comentario.GUADALUPE B.
Excellent service! Thanks again. Natasha LambertNatasha L.
El cliente no dejó un comentario.ANNETTE V.
El cliente no dejó un comentario.JUAN R.
Place the truck in a better location when someone is scheduled for a mobile pick up after hours.mitchel M.
Speedy the process of check in and renting.RUHUL A.
Let them know ahead of time that wen returning items need to go back to the store u rented it from.ANTHONY M.
Brandon was awesome! Very helpful and thorough. I was impressed that he managed to juggle so many customers at once. It didn't seem fair that he was left alone in the store with so many people + phones to take care of, but he took it all in stride. Polite, respectful, and went out of his way to ensure that folks were well taken care of.ANNA N.
El cliente no dejó un comentario.DAVID S.
I returned the trailer a day early because the dealer did not connect the tail lights and it was unsafe to drive. (Check the picture on file.) The real problem was the location was terribly under staffed and therefore the person serving me was dealing with several customers at once. On the return, I asked for refund for the unused second day but did not receive one. Accordingly, I will post a negative review on social media.CHRISTOPHER E.
El cliente no dejó un comentario.David M. | Overall Experience
El cliente no dejó un comentario.MANUEL J.
El cliente no dejó un comentario.MONICA R.
when store opens which i think are busiest time should have 2 registers 1 those with an appointment, the other for walk ins. many times i book for 7AM to get early start to beat the heat, I arrive and wait in long lines not getting out sometimes for an hour, and I am simply getting a trailer, the store i used to was good I Was in and out, some of the others wowScott S.
El cliente no dejó un comentario.MICHAEL B.
Lots of break-ins. My trailer was broken into twice in just 10 months. 5 trailers in total broken into the same day my trailer was broken into. Uhaul management did not reach out to me to inform me if the re-occuring break-ins. Never received apology from Uhaul. Had to call the police myself to have them come out to investigate the break-ins. DO NOT USE THIS FACILITY TO STORE YOUR RV/TRAILER. CHECK OUT REVIEWS AND PICTURES ON YELP.Eduardo v. | Overall Experience
I was broken into twice. They broke the window twice and stole 2 radios Your insurance co will not cover anything. I have a $3000.00 out of pocket expense. So no I would not recommend this place to anyone.Vincent D. | Overall Experience
El cliente no dejó un comentario.WILLIAM D. | Overall Experience
My travel trailer was broke into and vandalized. Staff showed no empathy. 10 other trailer were broken into, as well. Very poor staff and will tell everyone to stay away.STEPHEN M. | Overall Experience
Staff were always very polite and friendly. The facility, however, has extremely poor security and is an easy target for break-ins. Our RV trailer was vandalized twice while stored at the facility, as was all the neighboring RV trailers next to us. The last vandalism to the trailers was extreme. When reported, the staff gave us insurance pamphlets and said they were sorry, and said that it's a problem at that facility. No improvements were ever made, so we really had no choice but to leave.terri v. | Overall Experience
My boat stereo was stolen and the boat was ransacked. Obviously not secure.LINDSEY S. | Overall Experience
Our travel,trailer as well as 10 others were broken into by the homeless population. What upset us the most was the fact that none of the employees thought to notify us. We were very fortunate however as ours was one of the smaller ones soother units were more desirable to sleep and eat food in. We did lose some possessions. When we finally heard from the manager in charge, she was very nice. We no longer have our RV there. This seems to be problematic at other storage facilities that are close to Folsom Blvd and the railroad tracks.Judy O. | Overall Experience
Multiple RVs broken into, including mine, over a period of a week. Very poor security. Need more cameras and a much better fence.Norm P. | Overall Experience
Total lack of security. Trailer was vandalized twice in 4 month. Not the fault of the staff but ownership not improving security after first break inlance T. | Overall Experience
Our Rv was vandalized 3 times there. The last time they broke windows, and trashed it. Very poor securityPATTY S. | Overall Experience
I was paying $139.00/ Month to storage my Motorhome in their yard and I had the catalytiv converter stolen within 2 months of been there I show the staff the condition of the fence around the property, It is Falling apart, they are not even attempting to secure that area and the whole storage looks like a junk yard I have pictures if you want them.Carlos R. | Overall Experience
Yes Jessica was the best over at the mill station in Rancho Cordova CaliforniaROBERT E. | Overall Experience
Staff are friendly but the location is not secure, my car was broken into and the stereo was stolen. I am out of state and nobody even notified me. I know that probably isn't their job but it would seem like a basic courtesy. I asked my parents to check on the vehicle and that is when I found out. Not really sure what I was paying for to be honest. Unless you are storing your car there to abandon it, I would not reccomemnd you use that storage facility.Timothy C. | Overall Experience
The clerk named Paul gave us an exceptional experience somehow help release tensions of moving in. The offer of a month free storage is a big big big plus factor that I am truly grateful for. Uhaul is a one stop shop everything is in here coupled with Paul who assisted us all throughout. I should say smoothly done and Perfect. ¡Gracias!Natividad S. | First Impressions
Jessica and her staff were always helpful and courteousDanny A. | Overall Experience
This facility was well maintained and the staff was professional, helpful at all times. I definitely would use them again.ANNETTE L. | Overall Experience
Generally convenient and helpful staff, but the security could be improved. We had parts and fuel stolen on separate occasions. The fence surrounding the vehicle enclosure is low and easily jumped.aaron m. | Overall Experience
I know they cannot control the vandals that came in and broke into locks of mine and multiple RVs, but it did make me want to leave. Maybe not having vehicles right next to the fences so people could easily climb over might help. Or higher fences. The staff was amazing and did everything they could to help.ERIK C. | Overall Experience
El cliente no dejó un comentario.joyce s. | Overall Experience
Very professional...John U. | Overall Experience
The staff is very knowledgeable and courteous but they are often understaffed. The same person is moving trucks in the parking lot, installing hitches on cars, checking people into new storage units and selling merchandise in the store. Seems like a lot for one person at a time and I doubt they're making enough money to compensate. Please take care of your employees!Benton B. | Overall Experience
El cliente no dejó un comentario.roy e. | First Impressions
El cliente no dejó un comentario.Daryn H. | First Impressions
Everything was excellent, I think the young lady’s name was Jennifer she was so nice and helpful.Rosalyn M. | Overall Experience
The young lady that assisted me was not only very friendly, helpful and professional but went above and beyond in every way she could with all of the customers. The current situation is difficult but she was a natural at making everyone feel welcome and well taken care of.Julie N. | First Impressions
The manager Jessica is amazing and so very helpful i wouldnt have choosen anywhere else to keep my belongings. Thanks so much Jessicasydni m. | First Impressions
El cliente no dejó un comentario.BOB S. | Overall Experience
El cliente no dejó un comentario.Stephen W. | First Impressions
I made as very big move from so cal to Sacramento and uhaul took care of my needs thank you uhaul!!!michelle g. | Overall Experience
The employee was very nice and helpful.Sherry S. | First Impressions
Made a difficult move easy!!michelle g. | First Impressions
Great customer service very polite keep up the good workMichael W. | First Impressions
It was awesome!!! There was a really long line when I came in but it went Super quick! The U-Haul Representative the helped me was FANTASTIC!!! I believe her name was Jessica. Great experience!! Ty!Koren B. | First Impressions
The worker that helped me was truly a blessing.Lomitha Ann K. | First Impressions
Great locationJoseph H. | Overall Experience
Graciasbarbara c. | First Impressions
12:00 am okay I'll answer ! Lol great job guy's thanks fo the understandingjoseph r. | Overall Experience
Fabulous service; tremendous care and attention was given to me. I'm very grateful I went here.ERIK C. | First Impressions
Service was great, but facility needs better security. Many stories of homeless people breaking in to RVs. I'll need to find more secure location.Norm P. | First Impressions
Jessica is the best , great customer service, everyone in this group are all good, unlike a lot of prior employees-BOBBob B. | First Impressions
Great customer service! Very helpfulJamal H. | First Impressions
I always have such a great experience each time I'm there. Friendly, knowledgeable, helpful staff. Thank you!!Andy S. | First Impressions
Good serviceJohn U. | First Impressions
Wry helpful. Very courteous and just all around great human beings.Lydell F. | First Impressions
Jessica and her team are great !Jeff S. | First Impressions
Excellent service provided by their staffema r. | First Impressions
Friendly enjoyableJerry P. | Reservación
Servicios adicionales en esta ubicación
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