El cliente no dejó un comentario.Jason J.
Customer Reviews for U-Haul Moving & Storage of Marrero
Marrero, LA 70072
(At the corner of Demarco St and the Westbank Expressway)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Had to scrounge up another truck from another location as our reserved unit was NOT available. Not happy with that.David C.
Customer did not leave a comment.Natari J.
Customer service is very poor. They constantly call and harass the customer several hours prior to the return of the vehicle. I will never rent from this location again.Helene B.
Customer did not leave a comment.Tina C L.
Customer did not leave a comment.Kyle G.
The process was easyDerrick R.
Good service.Pavel S.
Customer did not leave a comment.Shatiera S.
So the starter display pack that is by the front door on display that says its 39.99 on it rings up 49.99 at checkout and there was no option to adjust the price to the correct advertised price. Also when I returned the vehicle and the pads I paid for one dozen was never even opened still in sealed bag they came in and there was no option for me to be refunded for something I never even opened Was 30 mins late returning the vehicle and of course I get it cool I will have to pay for another entire day but the harassing phone calls stating that the vehicle cant be extended and needs to be returned right now or its being reported stolen. Like the amount of phone call and text stating about it being reported as stolen was a bit much I would have to say. aJustin D.
Fast, quick, and friendly service!DAVID M.
Michelle is very helpful.MARK M.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.FRANK M.
Customer did not leave a comment.Thomas U.
Only place I use in this areasteven S.
Customer did not leave a comment.gwendolyn S.
the man who checked equipment in was greatMARGARET C.
The door on my storage unit needs to be fixedRebecca S. | First Impressions
Gas gauge messed up while filling up tank but manager was fair and looked at my receipt from the gas station and took care of us. He also came in on his day off to help the location do business.Jerrod B.
Customer did not leave a comment.Chris L.
Explain charging policies better to customers. Provide customers with a refund when there is an error on u haul part instead of over charging customer and telling them that there is nothing they can do, the card is already charged. Very dissatisfied and do not plan on using u haul again.Tiara S.
Jhon is the best!! Will always return to his place Never let me down! Thank you Jhon!!Thiet H.
Customer did not leave a comment.Ola H. | First Impressions
Customer service is excellent. Employees are super friendly and professional.Burnetta K.
Customer did not leave a comment.Walter D.
Oakwood is the nearest location to my house but the worse in service! Will drive out of my way with high price gasoline just to get what customer service should be! Excellent customer service at this location. U-haul should just close the Oakwood location because all they doing is driving business away...Edward S.
Everything was great. The staff was professional and friendly.Donald T.
Customer did not leave a comment.Ira S. | Online Move In
Customer service is bacMichele J.
Customer did not leave a comment.Ira S.
Customer did not leave a comment.Tyrone M. | First Impressions
Customer did not leave a comment.Monica J. | First Impressions
Customer did not leave a comment.phyllis d. | First Impressions
Customer did not leave a comment.Alfred H.
Customer did not leave a comment.Paul T.
Customer did not leave a comment.adam L.
Remove the mask policy for inside the buildingRod B.
Upon returning my rental it was raining and the service personnel, a white male, told me he wasn't unhooking the trailer in the rain. I responded to him that I was not coming back in the morning to return it. Another service personnel, a white female, volunteer & said she would do it. It's obvious this gentleman needs coaching when dealing with customers.Gerard B.
The entire staff from dispatch to return were friendly and very professional. They explained everything upfront and were very knowledgeable about their equipment!John L.
Customer did not leave a comment.william M.
Customer did not leave a comment.Rusty t. | Overall Experience
Customer did not leave a comment.Sheena L.
Customer did not leave a comment.Jerraine W. | First Impressions
Everything was great 👍😄Merry T.
I rented two trailers Feb.26, The trailers were due back March 1. I returned both trailers at 11:00 am on March 1 . Yet the U haul Location charged me an extra day. Ridiculous if you ask me.ANTHONY G.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Latonya M.
I reserved a pickup but there wasn't one on site and I was not offered the $50 Reservation Guaranteed. I chose to use an open utility trailer to move items which were time sensitive for removal. The trailer got the job done and it was returned 3 hours after leasing. Honestly it all would have been easier with the pickup.Sean H B.
Customer did not leave a comment.phat t. | First Impressions
Customer did not leave a comment.Nicolet S.
Customer did not leave a comment.JOSE M.
Customer did not leave a comment.Michael M.
The young lady who received the truck was professional.Nayita W.
Everything was okay no problems at all people were nice and curiousABE J.
Customer did not leave a comment.Terry N.
Customer did not leave a comment.Kyembra T.
Thank youShantell B.
Done Business with John multiple time A plus in my book I will always come back to this U-HaulThiet H. | First Impressions
The employee was super nice, but he told me I had to wear a mask to be in the store (he was not wearing one) and I told him I didn't have one so he gave me a mask out of the pack of masks in his drawer and I figured he would grab one for himself also, but he didn't.... Again he was very friendly but this seemed very odd.Edwin T.
I've rented from y'all several times and today I got charged for another day rental cause I was late but it was raining and had traffic. I booked for 8 hrsCLIFFORD P.
When a customer have a pick up time, try to be close to the time as possible. i understand walk-ins can delay or cut into your time. But, if my time is cut into by 40 mins before i am waited on this creates a problem in my expected return time and there is no compensation for something that is out of my control. Also, if the sign on the door "Mask Required" then your staff should have one on as well!! My truck had sand in it and one of my movers slipped inside of it, i informed the staff of the situation, she was okay. But, it could have been worse. Otherwise, my overall opinion that i experience with this uhaul company was very professional, courteous and knowledgeable staff, Great Job!!!!!Deborah B.
Give better detail either the mileage.Cassandra W.
Would recommend and definitely use in the future.Lakeydra B. | Overall Experience
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Christopher D.
Way to much money 💲George R.
The staff are very rude and unfriendly, the manager isn’t too sorry hisself following right behind the employees by not answering to customer calls or complaints. This is a very sorry location.Alexis E. | Overall Experience
Customer did not leave a comment.Dianna T. | Overall Experience
I have done business with John multiple time every time it's five star been please with John customer service. This time I was not please with a person name Don or Donald Very poor customer service Bad attitude, he never took the time to walk out and show me where the Box Van at made me feel very stupid when I ask him a question. I've never going back to that location again. Until I speak to Jhon the General manager.Thiet H.
Customer did not leave a comment.allen C.
Customer did not leave a comment.Chris L.
The clerk made sure everyone had on a mask except her, she didn't have on a maskAnthony F.
Customer did not leave a comment.John L.
Customer did not leave a comment.William F.
Customer did not leave a comment.Dehon C.
Spoke with several staff of u-haul nothing was available. Called marrero office, spoke with John he was very knowledgeable, friendly and very courteous!!. I rented a storage unit from you guys as well very convenience. I will use use both again and will recommend to family and friends. Wonderful experience.Deborah B. | First Impressions
Customer did not leave a comment.Jeremiah C. | First Impressions
Customer did not leave a comment.ANDREW L.
I've rented from here before and it has always been a pleasant experience.Joseph M.
Customer did not leave a comment.CALVIN EARL L. | Overall Experience
Customer service was great. The young man, Don, and the young lady were very thorough in explaining the rental policies. They were very professional. It was a great experience.Melody J.
Customer did not leave a comment.Cheryl G.
Customer did not leave a comment.alfred H.
Customer service was awesome! Truck was impeccable! Got me to Texas with no issues! Thank you all for an awesome experience!iYANIA T.
Customer did not leave a comment.Natari J.
The people that work there were great! The location was okay. Easy in and out, and once again great staff.Christopher C.
Customer did not leave a comment.perry W.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Taymika S.
Customer did not leave a comment.Pamela S. | Overall Experience
Customer did not leave a comment.Joann H.
Nothing Thank You and Have a Merry Christmas and a Happy New Year 🌲🎉🎉🥳Charlene L.
Customer did not leave a comment.KATHY W.
My stuff got ruined bc of this place and they threw my things awaysamantha a. | Overall Experience
Customer did not leave a comment.Elmo C.
Store manager booking rentals threw his own phone instead of the store computer adding extra mileage from his estimation what he googled which was wrong. He Doesn't check the truck mileage before you leave like he suppose to neither does he check the gas. He gave me the truck on empty and said it had a quarter tank and I brought it back with a half of tank and still charged me a cleaning fee for a little dust that was in the back of the truck, saying it's my fault I didn't bring the truck back on empty like who rides around till a truck is on empty. Took a pic of the mileage before and after and he still charge me the higher mileage he google and added threw his phone. Refuse to give me his boss name and everything happened on the store camera. The store definitely needs a new manager cause dude is a compulsive liar.Elgin H.
Customer did not leave a comment.Maddison R.
Customer did not leave a comment.Henry D.
Customer did not leave a comment.Jmarrco G.
Customer did not leave a comment.Kizzy W.
Customer did not leave a comment.Rod B.
Customer did not leave a comment.James M.
A better attitude by the person working there would be a good start.Kevin B.
The young gentleman there was very nice and very courteous it was a pleasure doing business with himTravis G.
Customer did not leave a comment.Andrea D.
Customer did not leave a comment.Jonathan R.
The customer definitely needs improvement.Vanessa M.
Customer did not leave a comment.Cynthia G.
Customer did not leave a comment.Pamela S. | First Impressions
Customer did not leave a comment.James H.
Customer did not leave a comment.justin s. | Overall Experience
I repeatedly tried to reserve my storage unit for the 22nd. It instead reserved for the 14th. I called multiple people and tried to get my reservation corrected. Someone later called me to see why I was not using the storage unit, I advised I did not need it yet and tried several times to correct the date. I then sent a chat to fix it online, with Vicki, she was rude and said they didn't care. So I have had an overall bad experience with uhaul and would never use them again. I plan to have my stuff out of storage and cancel the unit right away. It has been too much of a hassle.Henry G.
Very knowledgeable and helpful. All the staff is really down to earth and handles every thing in a timely manner. This will always be my first choice in location when renting a truck or any other equipment 🙂Heather H.
Customer did not leave a comment.Deborah T.
Customer did not leave a comment.Kade V.
Attempting to set up account in verification was headache. Full cofe did not show in bubble. If I went to text part I personal info form went blank. UghWilliam D.
The $29'99 rental became almost $150. The truck seemed like the gears were not shifting. It grinded quit a ways then got quiter. I was so uncomfortable driving by myself in the dark. I am an elderly female. Soooo stressful I will not do it again.CARMELITA D.
I ordered a 20ft truck and got a 15ft truck. Then I ordered it from 11am till 7pm and was told I must have it back by 5pm! No one called me to tell me that I could not rent it after 5! If I would have known this I would have picked it up earlier! Then I was texted and called several times to make sure I was back by 5! I ask what was the late fee if I was not back by 5 and they could not provide the amount of the late fee? I have been doing business with this place for years and this was the worse service I've ever had there! I'm not sure what changed but it is not the same. The truck I did use was dirty and ran horribly! I was able to make 2 trips and return it! It was almost not worth my time or money! Never again!Rene E.
Customer did not leave a comment.Paula W. | Overall Experience
Great customer service! Facility is managed very well and is always kept clean.Tracey C. | First Impressions
Great place. No problems.Dorothy R. | Overall Experience
Men's and Lady are nice and People Person.mean they give you good vibes.with smiles.from there HeartWANDA W. | First Impressions
I'm good with itDavid J. | First Impressions
Customer did not leave a comment.Tricia S. | Overall Experience
I always had a problem opening my store unit the lock was hard to open I had to buy some wd40 to loose it upAnnetta D. | Overall Experience
Customer did not leave a comment.SHANIQUA H. | Overall Experience
Customer did not leave a comment.Tiera B. | Overall Experience
I feel they can do better with customer service, the manger is very rude, I won’t be a returning customer at that location.Jasmine T. | Overall Experience
I have been a customer of this location since 2015. I am in a climate controlled unit which is rarely climate controlled; I do understand the meaning. It is miserable hot in my unit that several items have been ruined since they have been in there. Isn’t that the entire purpose of climate control? I’ve gone in there and the thermostat reads over 86. The manager from 2015 was rude and obnoxious and charged my card without permission and caused me NSF fees. I also get paid every few months and I attempted to explain that to her so we could work out a plan and she would not hear it. So I am constantly paying these outrageous fees. I always pay my storage which usually costs me between $550 and $750 estimated. All depends on how my check comes in and how much I have left over or can borrow. I’ve been a customer for 6 years and one would think you would make the conscious effort to work with a long standing customer but obviously not. So my situation is changing and in the next couple of months I will purchase a storage unit and move away from Uhaul since Uhaul obviously does not value me as a customer it prefers the $75 to $150 in late fees over the original $139.95 ($1,679.40 yearly) then you became greedy and I’m sure Uhaul is using Covid as the excuse for the $10 increase in rent and now you stand to collect $1,799.40 yearly plus the outrageous late fees when you know 100 percent you will receive all rent monies from me. Greediness is what kills business and unwillingness to work with your good customers is what causes loss of customers and spread of bad customer service. Uhaul once was a name everyone respected and was proud to use and now we all look for alternative sources; ask yourselves why. Go onto the location off the west bank expressway in Marrero, LA where I am located and read the unpleasant remarks. I have called and complained numerous times. My father was in business since I was 2 years of age until the day he passed away at 75, I was 51. People still stop me and say they wish he were still here and what a great man he was and I could go on. That’s when you know you have excellent customer satisfaction. I bet the Uhaul bean counters wouldn’t receive shelter during a catastrophe from any white or blue collar workers.ANN H. | First Impressions
Customer did not leave a comment.Veronica M. | Online Move In
Customer did not leave a comment.Tiera B. | First Impressions
Great people there it was a good experienceSean J. | First Impressions
Mr. John was super nice. The only thing I wish someone woulda verbally explained was that uhaul DO NOT Prorate anything. If you move out the storage a day after you paid you WILL NOT get a refund for that month.Niesha B. | Overall Experience
The staff was very helpful and very professional and appreciate that and thank you very muchUbaldo G. | Overall Experience
Customer did not leave a comment.Goldie E. | Overall Experience
Would be better if there was electricity in the unit. I will be accessing my unit at night very often. So no lights.Tallyn O. | Online Move In
Customer did not leave a comment.John L. | Overall Experience
Customer did not leave a comment.Teanna W. | First Impressions
The location is close, the hours is convenient, the unit is just the right size and easy to access, and the price is affordable.Dorothy R. | First Impressions
All was greatJerome S. | First Impressions
Customer did not leave a comment.Jynae B. | Overall Experience
Customer did not leave a comment.Jonathan B. | Overall Experience
John was the most professional and accommodating agent.All of my needs were met with no problems. He went above and beyond to assist me.Susan S. | Overall Experience
The whole staff was nice, courteous and friendly . Omg they’ve helped to take a big load off of my shoulders. I will definitely return to uhaul in marrero wb expressway and dimarco!!!!Valisha S. | First Impressions
Customer did not leave a comment.Tricia S. | First Impressions
Customer did not leave a comment.Jacquelyn W. | First Impressions
Very friendly and helpful and nice 😊😊😊😊😊CYNTHIA A. | First Impressions
Customer did not leave a comment.Bobbie D. | First Impressions
Ms. Lisa and the store Manager was very helpful & I would recommend the MARRERO location to anyone who is looking to move, for boxes, & great customer service.Niesha B. | First Impressions
It was terrible experience this time I was told I only found use a region Whitney or chase debit card Not my jefferson parish employees credit union card which I have used many times before at the u-haul company so that was terrible then I was suppose to get the first month free but they didn’t do it because I gas someone else on as a driver of the u-haul which I couldn’t inderstand u made the reservations together it was just terrible I will not go to that location ever againKenyana G. | First Impressions
Customer did not leave a comment.John L. | First Impressions
Very nice staff and helpful!!andrea r. | Overall Experience
Very pleased. Staff always friendly, helpful & efficient.DEBORAH D. | Overall Experience
Wait time was long when I initially rented and canceled the storage space. One person working each visit. Otherwise, the service was excellent.PATRICIA H. | Overall Experience
Everyone that I spoke with on the phone and in person was very helpful ,accommodating , and friendly.Susan S. | First Impressions
Customer did not leave a comment.MIA T. | First Impressions
Customer did not leave a comment.Michelle M. | Overall Experience
Customer did not leave a comment.Deriana S. | First Impressions
Customer did not leave a comment.Kenneth L. | Overall Experience
Customer did not leave a comment.RUSSELL E. | First Impressions
Customer did not leave a comment.Sheena P. | Overall Experience
Customer did not leave a comment.Laura W B. | First Impressions
Customer did not leave a comment.Alecy G. | Overall Experience
This place was convenient. Staff was friendly, willing to assist and patient to answer all my questions and concerns. This is my first time ever using a storage facility and I can confirm the staff made my experience worth it.Sandie R. | First Impressions
Every thing was just like I expected it to begladys g. | First Impressions
They were so nice an HelpfulRaymond K. | First Impressions
Everything was greatEllanese M. | Overall Experience
They were rude, not helpful, still have not gotten our refund correct.Barbara M. | Overall Experience
I have water damage to my dresser and some clothingKAYONICA L. | Overall Experience
Thank you.paulette t. | Overall Experience
No complaintsREANNA T. | Overall Experience
Would not recommend to anyoneCory V. | Overall Experience
Very friendly people and environmentNicole C. | Overall Experience
All around great service!!Jamie W. | First Impressions
I’d rather not sayDondra A. | Overall Experience
Thank you for everything that you did for me as far as safeguarding my property and offering phenomenal customer service. I will recommend your services to EVERYONE I know. Thank you!!!!!Tracey R. | Overall Experience
Brian was greatCarde M. | First Impressions
The manager at this location was very pleasant and caring. The price was a bit costly after my free month special and the light fixture didn’t work. However, my stay was fair.ingrid m. | Overall Experience
I really appreciate them putting the service in customer service. they took wonderful care of me and my belongingsTracey R. | First Impressions
Raymond was awesome . Very patient and efficient!Britny M. | First Impressions
Had to cancel storage and the manager was very helpful, kind and understood my situation. Everyone was helpful. Hatd off to the staff😊goldie e. | Overall Experience
I never had any problems while I had a storage for close to two years and it was a easy experience with I when I rented a a moving truck I was in and out.jemimah J. | Overall Experience
Everything was grestCHERYL L. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
We have the largest selection in the industry!