Customer Reviews for U-Haul Moving & Storage of Marrero

596 comentarios

7201 Westbank Expy   Marrero, LA 70072
(At the corner of Demarco St and the Westbank Expressway)

(504) 349-0969

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(504) 349-0969

7201 Westbank Expy
Marrero, LA 70072
(At the corner of Demarco St and the Westbank Expressway)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Williams S. 
Rating:
5.0

Customer did not leave a comment.

Teanna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

The location is close, the hours is convenient, the unit is just the right size and easy to access, and the price is affordable.

Dorothy R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

All was great

Jerome S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jynae B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Wylita H. 
Rating:
5.0

Customer did not leave a comment.

Alberta G. 
Rating:
5.0

Everything went smooth and easy. I have no complaints. Everyone was helpful and greeted each customer and made you feel welcome.

LaShon A. 
Rating:
5.0

John is a great manager and also his staff.

Troy K. 
Rating:
5.0

No improvement needed! Customer service is awesome & vehicles are always clean and sanitized!

Leah S. 
Rating:
5.0

Both guys were pleasant

Lovie M. 
Rating:
5.0

I always have a great experience at this location. Excellent customer service and the vehicles are always well maintained.

Keiana S. 
Rating:
5.0

John was the most professional and accommodating agent.All of my needs were met with no problems. He went above and beyond to assist me.

Susan S.  |  Overall Experience 
Rating:
5.0

Nothing...this location's employee John made it better than other companies I have used in years prior.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Daniell T. 
Rating:
5.0

NA

Stephanie S. 
Rating:
3.0

CUSTOMER SERVICE!!! The guy that checked me in was rude...over the phone and in person! He needs a course in customer service! The woman who checked me out when I brought the truck back was very courteous and pleasant. He could learn a thing or two from her!

Quamlynn C. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Nothing that I can think of at this time

Theresa D. 
Rating:
5.0

Customer did not leave a comment.

RANADA W. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

Cindy G. 
Rating:
3.0

Customer did not leave a comment.

krystal J. 
Rating:
5.0

Jon was excellent and gave me the best customer service experience I have had in years. I had the pleasure of renting from him twice this week. I was at another location that did not have a cargo van so I called and went to his location. He was so nice and professional , I transferred my future reservation.

alika J. 
Rating:
5.0

Everything was great. Very professional and friendly staff. Needed truck for less than 2hrs for a dump run. Building was clean and organized as well.

Tricia M. 
Rating:
5.0

Customer did not leave a comment.

Jaquana C. 
Rating:
5.0

Nothing!!! They are the absolute best.

Leah S. 
Rating:
1.0

John Lawson was extremely rude. He also did not wear a mask in the establishment, putting customers at risk of contracting Covid-19. When returning the vehicle, he claimed that we used the dolly and charged us. We did not use the dolly, our movers had their own dolly. Lawson was also rude to other customers. He needs training on customer service. I will not utilize this U-Haul location again.

Sunseray J. 
Rating:
5.0

Customer did not leave a comment.

Fahada H. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Staff is very polite and professional

CHRIS D. 
Rating:
5.0

Customer did not leave a comment.

Meliisa C. 
Rating:
5.0

Management is awesome! He was polite, professional, well informed and kind.

Chelita R. 
Rating:
3.0

Customer did not leave a comment.

Cornelius L. 
Rating:
5.0

Continue doing what you are doing.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

CALVIN L. 
Rating:
1.0

Customer did not leave a comment.

Brittany D. 
Rating:
5.0

The whole staff was nice, courteous and friendly . Omg they’ve helped to take a big load off of my shoulders. I will definitely return to uhaul in marrero wb expressway and dimarco!!!!

Valisha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia S.  |  First Impressions 
Rating:
1.0

The Manager was very rude & unprofessional

Itrecia S. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn W.  |  First Impressions 
Rating:
5.0

Very friendly and helpful and nice 😊😊😊😊😊

CYNTHIA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry B. 
Rating:
5.0

Keep doing what your doing and the next customer will also be satisfied. Thank you.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

Quianne B. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
2.0

I purchased a 2 inch ball that I ended up not being able to use. I was refused a refund though no where can I find anything that says no refunds on purchased items such at hitches. Bad feelings and wont recommend anyone use this location ever.

Lloyd D. 
Rating:
5.0

Customer did not leave a comment.

SHEKITRA C. 
Rating:
5.0

Customer did not leave a comment.

Keywanda J. 
Rating:
1.0

Tyler did not have a mask on while serving customers . I arrive at 9:30am to pick up vehicle no mask & 5:30 pm still no mask . Tyler also gave me another customer paper work so it was impossible to Verfiy correct mileage . Tyler behavior showed signs of drug use . I will never rent from uhaul again .

Preshay W. 
Rating:
5.0

Great work.

DUSTIN D. 
Rating:
3.0

Customer did not leave a comment.

LAKEITHA R. 
Rating:
5.0

Customer did not leave a comment.

Fred K. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Michael Q. 
Rating:
5.0

Customer did not leave a comment.

Bobbie D.  |  First Impressions 
Rating:
3.0

Need to explain when paying cash actual rental is subtracted from deposit

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Staff was amazing!

Frances R. 
Rating:
5.0

Customer did not leave a comment.

Escalither C. 
Rating:
5.0

Ms. Lisa and the store Manager was very helpful & I would recommend the MARRERO location to anyone who is looking to move, for boxes, & great customer service.

Niesha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda L. 
Rating:
2.0

The latch on the truck won't open. We had to go back for them to open the door. They had to spray oil on it. That cause me to acquire 20 extra miles going back to Uhaul to be able to open the back door. Call me thank you

Sharmaine W. 
Rating:
5.0

I had never rented a uhaul before. I needed It for the day to pick up home improvement stuff I couldn't fit in my car. From start to finish everyone at this location was wonderful, helpful and made my experience painless. I would not hesitate to Use uhaul again!

Pam B. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Deanna N. 
Rating:
5.0

Customer did not leave a comment.

timothy F. 
Rating:
5.0

Everyone was friendly and I felt like a valued customer

Jason R. 
Rating:
5.0

Tyler and John was very professional and friendly. They made my truck rental experience very helpful and comfortable. I will recommend this location to my friends and family. Thanks guys!!!😊😊😊😊

Deldra B. 
Rating:
1.0

Don't charge people double fees

Gavino R. 
Rating:
1.0

It was terrible experience this time I was told I only found use a region Whitney or chase debit card Not my jefferson parish employees credit union card which I have used many times before at the u-haul company so that was terrible then I was suppose to get the first month free but they didn’t do it because I gas someone else on as a driver of the u-haul which I couldn’t inderstand u made the reservations together it was just terrible I will not go to that location ever again

Kenyana G.  |  First Impressions 
Rating:
1.0

I went into the store and made arrangements for 8.30 a.m puck up of 15' truck. Things were NOT as i was told. Had to wait until 9 before I could get it. That delay of more than 30 minutes cost me $100 with my movers. All I was offered by the Manager is sorry. NOT ACCEPTABLE when such delays is costly to me.

Bernard N. 
Rating:
5.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
5.0

Very patient with our questions.

Misty T. 
Rating:
5.0

Customer did not leave a comment.

Valencia W. 
Rating:
5.0

There nothing to improve at location,Everything were marvelous

donald J. 
Rating:
5.0

Customer did not leave a comment.

DORCAS G. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Very nice staff and helpful!!

andrea r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERAMEY W. 
Rating:
5.0

Thank you for the excellent customer service.

Reggie S. 
Rating:
1.0

To not steal from customers

Brittany F. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

Rene E. 
Rating:
4.0

Continue the friendly service.

Gabriel M. 
Rating:
5.0

All of my experiences at this location have been exceptional! My recent visit with Lisa and John were that they go above and beyond for great customer service.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Michael Q. 
Rating:
5.0

John and Tyler were extremely helpful and knowledgeable. UHaul should be appreciate asset employees like these two. Please relay my thanks.

nicholas L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
4.0

Customer did not leave a comment.

Dianne B. 
Rating:
5.0

Very pleased. Staff always friendly, helpful & efficient.

DEBORAH D.  |  Overall Experience 
Rating:
5.0

Every time was perfect.

Pauletta E. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

DEKLERK R. 
Rating:
5.0

I was very happy

CLARENCE P. 
Rating:
5.0

Customer did not leave a comment.

Christy B. 
Rating:
5.0

It sound like the gears were not shipping at times and only would shift once i let up off the accelerator. I purchased fluid for it. Not so great.

Antoinette J. 
Rating:
5.0

Great service

Glenn P. 
Rating:
5.0

Everything was perfect, easy smooth transaction. I had orginally went thru an offsite vendor and that vendor wasnt properly set up, so i contacted yalls customer service dept and the gentleman was so nice and very knowledgable, he referred me to this direct dealer and boom it was done. Thank you all your employees i had contact with were nice and professional. I hope to never have to move again but if i do, i will go back.

Sylvia G. 
Rating:
4.0

It was hard to contact by phone

KENNETH H. 
Rating:
5.0

every thing was great

kenneth M. 
Rating:
5.0

Staff is wonderful. They worked really well with me. Thanks a lot Mrs. Lisa

Denneshel C. 
Rating:
4.0

The web site, when putting in pick up times and they are not in box should also have a note if times aren't there the equipment is unavailable for that time. I realize this after calling back to a location because It was my first time on website. I thought something was not working and called.

Kenneth P. 
Rating:
2.0

Ordered a truck and appliance dolly online. I was not informed there wasn't an available dolly. They had to call numerous other locations to find a dolly. Then it took an additional hour to get the dolly. Ultimately it put me about 2 hours behind schedule. Disappointed in the service.

KEITH B. 
Rating:
3.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

Wait time was long when I initially rented and canceled the storage space. One person working each visit. Otherwise, the service was excellent.

PATRICIA H.  |  Overall Experience 
Rating:
5.0

Even though John and Lisa was busy, John was super nice and very professional under pressure. Love this location. Everyone need to be like John and lisa.

Robert Y. 
Rating:
5.0

Everything was very good . I was impressed with the condition of the pickup trucks.

John P. 
Rating:
5.0

Nothing. Everything was excellent. John was very professional and helpful.

Crystal B. 
Rating:
5.0

Everyone that I spoke with on the phone and in person was very helpful ,accommodating , and friendly.

Susan S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MIA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deriana S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUSSELL E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheena P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura W B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alecy G.  |  Overall Experience 
Rating:
5.0

This place was convenient. Staff was friendly, willing to assist and patient to answer all my questions and concerns. This is my first time ever using a storage facility and I can confirm the staff made my experience worth it.

Sandie R.  |  First Impressions 
Rating:
5.0

Every thing was just like I expected it to be

gladys g.  |  First Impressions 
Rating:
5.0

They were so nice an Helpful

Raymond K.  |  First Impressions 
Rating:
5.0

Everything was great

Ellanese M.  |  Overall Experience 
Rating:
1.0

They were rude, not helpful, still have not gotten our refund correct.

Barbara M.  |  Overall Experience 
Rating:
1.0

I have water damage to my dresser and some clothing

KAYONICA L.  |  Overall Experience 
Rating:
5.0

Thank you.

paulette t.  |  Overall Experience 
Rating:
5.0

No complaints

REANNA T.  |  Overall Experience 
Rating:
2.0

Would not recommend to anyone

Cory V.  |  Overall Experience 
Rating:
5.0

Very friendly people and environment

Nicole C.  |  Overall Experience 
Rating:
5.0

All around great service!!

Jamie W.  |  First Impressions 
Rating:
1.0

I’d rather not say

Dondra A.  |  Overall Experience 
Rating:
5.0

Thank you for everything that you did for me as far as safeguarding my property and offering phenomenal customer service. I will recommend your services to EVERYONE I know. Thank you!!!!!

Tracey R.  |  Overall Experience 
Rating:
5.0

Brian was great

Carde M.  |  First Impressions 
Rating:
3.0

The manager at this location was very pleasant and caring. The price was a bit costly after my free month special and the light fixture didn’t work. However, my stay was fair.

ingrid m.  |  Overall Experience 
Rating:
5.0

I really appreciate them putting the service in customer service. they took wonderful care of me and my belongings

Tracey R.  |  First Impressions 
Rating:
5.0

Raymond was awesome . Very patient and efficient!

Britny M.  |  First Impressions 
Rating:
5.0

Had to cancel storage and the manager was very helpful, kind and understood my situation. Everyone was helpful. Hatd off to the staff😊

goldie e.  |  Overall Experience 
Rating:
5.0

I never had any problems while I had a storage for close to two years and it was a easy experience with I when I rented a a moving truck I was in and out.

jemimah J.  |  Overall Experience 
Rating:
4.0

Everything was grest

CHERYL L.  |  Overall Experience 
No reviews have been submitted for this location.

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