Easier check out process. Especially for android users. Had to help people check out while I was dropping off.
Cory FarnellCustomer Reviews for U-Haul Moving & Storage of Margate
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was my first time U-Haul rental. I told to the lady on the desk that I will be moving a single home refrigerator and thats it. She told me, size 15 would be fine with that purpose. We did all the contract and I got the keys then I am shocked, size 15 is a really big truck which I never needed (in the meantime the shop was about to close and guys were just leaving the office so I had no chance to go back and modify my contract). So I took it but with the information given, I think the lady at the desk should offer me regular Ford Transit or similar truck, not a 15. This is an obvious 'overselling' don't know if intentional or not.
sinan belGreat atmosphere
frank PeeplesStaff at the front desk unprofessional, engaged in a private conversation about very personal affairs during checking out the truck, which delayed our departure.
Russell SioretiThank you for your good customer satisfaction
MAX RONY ARCHELUSFailed to check in the equipment when I returned it. Never answered the phone when I called to make sure it was checked in. Rude response from employees who I dealt with when I returned to the store to make sure the equipment got checked in.
Evan BennettGood luck🍀
Bassem KhalifeOne person with an attitude can bring havoc to the kindness of the rest.
Doug PendleyVery well-run operation. All your personnel at this location are very accommodating and professional...I highly recommend!!!
Josephine Romeiser | Overall ExperienceMore clarification about receiving a text to complete the rental process when you pick up at the desk. Also signs to better explain or update your process when returning a vehicle. If you are not going to have someone available at all times during business hours then you must be more clear with the next steps you must take to complete the return process.
Raemona Willis100% perfect all the way
Jean-Francois CaronEverything was fine
Venante FrancoisThe front desk rep was rude, and she passed my questions to another rep because she did not want to work. Both employees seemed untrained when I requested a price breakdown of charges. I end up getting the app and calling customer service to answer my questions. Very disappointed in this location. They made me feel I was bothering them with questions.
Fabian BrigianThe price for the mileage is too much!!
MAKENSON JONKYGreat service
jeff diamondOverall the workers were very experienced and helpful
JUAN ROLONpromised in 1 and 1/2 hours and was done in that time...very pleased,
anthony richardI was charged $203 for a $20 vehicle a dolly & 33hrs & gas was pass the half. So my service here was not good
kimberly josephThe van needed to have its Wheels balancing rotated and an alignment other than that everything was all good
Guesly DanielCargo van back door didn't open there's two doors one didn't open big problem for movers. Hard to get anyone to answer the phone. Good selection of trucks. Too much hassle with taking your picture with your phone using your app the app didn't work I use three credit cards they're all good only one worked after using it twice too much hassle for checking in
LORAINE LEWISThe workers were not friendly
gina josephCustomer Service is bad
Debby Lindo TaffeNOTHING! This UHAUL location is the Best! Maranda went above and beyond to help me with my move! Thank you so much Margate staff!
Yanira Corveranothing needed.
RONALD SCHWOYERVery nice people and they are helpful too
Felisa Iverson | First ImpressionsThe Best
alfredo durandEverything was great
Anthony LiddellFriendly atmosphere
Victor KellyDon't lie about the gas tank...quantity it is important...but for 3.40 per gallon...it's not a joke..for nobody.
biagio liguoriStaff was very helpful, nice and was a good experience. The vehicle I picked up had the check engine light on upon pickup. Customer service was helpful.
Thomas DonaloioVery nice customer service
Milagros HernandezNot very helpful staff. Just gave ma a key and said go find the truck. Also did not receive enough miles for my trip
BENJAMIN NUNEZJust started so I hope it will be a good experience
Francesca Vinograd | First ImpressionsService was excellent easy access to truck and even easier drop of process.
Tracy SpencerFriendly staff and very helpful.
John RovetoHunter Zeltner so very helpful and courteous!
Michelle BarrioAngel was very helpful and professional
francis chotoo | First ImpressionsConvenient, professional, courteious
LINDA LAWRENCE | Overall ExperienceGreat service all the time. That is why i keep coming back.
Ludwig FrickEverything went well. thanks!
lenny van riperI rented a truck to move some equipment out of storage. The storage is right next door to u haul. The transmission in the truck is not shifting so that you can't safely get out of traffic. I return the truck after 8 miles of driving and they charge me for 3 gallon of gas After I explained to the attendant the truck was acting up. I was scared to drive the vehicle because it was unsafe. The is in the same spot that I found it . You can't use 3 gallon in 8 miles of driving
Rohan SmithMiranda and Angel were extremely professional and friendly!! I'll definitely come back to this location If I need to rent another truck. Thank you for making my day go smoothly. :)
CHRISTINE TETREAULTThe truth is very good service and the vehicles are in good condition, thank you very much
Victoe SarmientoNothing, representatives were very courteous and helpful
William GoogeDonde experience
Bladimir LinaresThe installer was very courteous and knowledgeable
Susan AustinThis the second time I have had service in this location. The first was fine, but this time the car was not good. It need service. It may need to fix the gas pump. The car was clean though.
wildiako pierreExcellent
moises valvezVery professional
johnny cuevasThe drivers and helpers yu recommended was the best I have ever seen yu shd recommend to all your clients they repressed yu very well . They provided exelent service . Very honest and profession.
Norma PattersonGreat experience. Both checkin and check out. No surprises. TY
Scott SmithThank you Maranda for your help!
Kathleen Thorpe | Overall ExperienceVery nice place and very clean with friendly staff.
Jeffrey Thorpe | Overall Experienceonline it said if you reserve a truck and a storage unit. first month is free. i booked both at same time. I was late dor my truck rental and it cancelle my reservation. the office staff certainly did not come off as friendly or inviting. I asked since it was cancelled did they have any available and they did. she told me my total was $75. I asked why online it said $20 she explained and seemed annoyed. thag that is without fees and miles. I said no problem. then she said if you need storage. the first month is free. I said I booked them both on uhaul website yeaterday. she said online is different than the store and it has to be done there. I was confused since I used the uhaul website. but none the less agreed. I got the truck the tire pressure light was on. the passenger door did not close fully. Trucks are not being properly maintained. I would not use this location based upon these incidents again
Chris McGurnthey were kind and addressed anything i needed
KRISTY NGUYENEasy to work with
Victor Van De VenThank you!
Ronel Laurent | Overall ExperienceAll the staff were very helpful, fast and friendly Wii definitely recommend and use again
natalie hollingsworth | First ImpressionsProfessional customer service Friendly and helpful people Thank you
OKSANAPETRIVNA DANCHUK | First ImpressionsGreat Great customer service!
david rodriguez | Overall ExperienceWill use again if I have to.
Katherine Hunter | Overall ExperienceLeon was absolutely amazing!
Peter gordon | First ImpressionsI want to say thank you to everybody. It was so nice merry Christmas happy New Year’s I gave 100% service.
Stacey Perez | Overall ExperienceMiranda Perkins is a immoral human being she disrespected me on all levels and so did her staff member Yaneira I am appalled at the way I was treated and I was fortunate to continue my successful business with a better company she needs to be replaced as GM and Yaneira her associate needs to be fired they are unworthy to serve the public
Frank Hollins | Overall ExperienceGreat customer service
SHENESHA DANIEL | First ImpressionsVery good
Henry chavez | First ImpressionsI will always use unsullied it’s a great company
melissa young | First ImpressionsNone
wendy mowatt | First ImpressionsOn my move out day i was charged a dumping fee because an employee said it was okay for me to put items in the dumpster. A dumpster that he had to open to allow me to put the items in. The manager, Angel then came along yelling that it was not allowed and that I had to pay a dumping fee. he was rude and disrespectful when it was his staff that caused the issue. An issue that did not need to occur if his staff was trained correctly. So while the facility itself is okay, I would not recommend it based on the staff that is there. I believe that I am owed a refund as my action was only done after being given permission.
CECILE COMRIE | Overall ExperienceThe manager and employees helping outside are 5 stars+ counter employees are not very helpful, they often answer to call manager, because they don't know, they do not offer much help at all, aside from handing out the manager's business card
Fabiola Hanser | Overall ExperienceAngel saved the day and made the worst move ever, the best ending ever. Helped us out with so much. Really personable. A true professional.
BRANDON JACKSON | First ImpressionsCustomer service put me on hold 4Xs then after 20 plus minutes on hold EACH TIME I was rudely disconnected and had to repeat 3Xs just to end my storage stay. Thank you but the customer service manners are rude
bruce canestra | Overall ExperienceVery professional
James Leffler | Overall ExperienceAlways has been a pleasure with your facility since day one!!! Keep up the great work!
Robert Fairless | Overall ExperienceVery empress and good service.
Ana Reyes | First ImpressionsAngel lived up to his name!!! Perfect gentleman, professional, knowledgeable, and willing to stay past his shift to resolve my issues. Kudos to your management team for hiring him, hope you can keep him in your team.
Victor Loreto | Overall ExperienceVery friendly and helpful staff
NICHOLAS BURGHI | First ImpressionsI discovered my storage space had rats, the rats tore the tapes in the top part of my storage and got in. A staff took pictures and said they would take care of it But nothing was done. Took my things out but am currently still having to wash everything because they reak rat scent and have rat poop in everything . NEVER AGAIN.
Serjlyne Joseph | Overall ExperienceGreat experience
priscilla bonhomme | First ImpressionsThey were friendly and very helpful !
EMIL GRUCA | Overall ExperienceAll my furniture was destroyed my rats and rats drippings. They're still rats in that place and I told them I was scared to go back and retrieve my belongs. I was told don't worry the rats invaded the facility because of a new roof. I lost everything because of rat infestation. Please call me I have 954-816-9716
terry Monroe | Overall ExperienceI highly recommend this facility . No complaints.
ISRAEL FRANCOIS | First ImpressionsThe fellow who checked me out yesterday was great. He made it so simple.
RICHARD LUCAS | Overall ExperienceWorst location ever! My unit had roaches, no ac and the staff was unfriendly when I first arrived. No one ever answers at this location on purpose never again!!!
Maieka Diah | Overall ExperienceThe staff is very rude an disrespectful I wish I known there name but they are not friendly they need customers service training. Not all of them There a group of them that should be retrained
Yvette Josephs | First ImpressionsStaff has always been cordial!
Sonji Wyche | Overall ExperienceThe lady who checked me out was very rude until she seen that I can get on the same timing as her!
KEVIONSHAY HOLLOWAY | First ImpressionsVery pleasant and helpful staff. Nice, neat and clean office. Clean surroundings.
Julie Shannon | Overall ExperienceWe had the best customer service
MICHAEL REDMOND | First ImpressionsEverything for me was great I want to say thank you
Stacey Perez | First ImpressionsThey have rat in the storage room
Mayra Arriola | Overall ExperienceNeed to be 24 access
Tanya Lovett | Overall ExperienceThe only issue was the leaking but that was being fixed at the time.
LORETTE SCARBOROUGH | Overall ExperienceNo comments
Saint Louis Timothe | Overall ExperienceThere's a young man named David that works there. A several times when he was supposed to assist me in returning the trailer and filling propane he simply refused to do his job.
James Rowan | Overall ExperienceAngel is the best…enjoyed our experience dealing with ona few occasions 10 out of 10 for him…
Patricia Burling | Overall ExperienceThe staff was rude, waited an hour to be helped.
Maieka Diah | First Impressionsgate was always open and the side and back doors were always unlocked
chris palumbo | Overall ExperienceStaff was amazing.
Cindy Jean | Overall ExperienceExtremely please with my experience with U-Haul
Reginald J Rigaud | Overall ExperienceGreat place
GARY CATRONIO | First ImpressionsEvery one was nice, friendly, professional, very accommodating.
Shirley Thomas | First ImpressionsI have been using this U-Haul location for many years. I rent the trucks as well as warehouses. This place is immaculate, there is never any dirt or garbage anywhere. Maranda, the manager it’s always so helpful and friendly. I would suggest this location for all of your needs.
Jeni Herman | Overall ExperienceOnly long waiting time to get a truck. I was waiting 45 minutes Other than that everything is fine Thank you
slavik isakov | Overall ExperienceGood customer service
Corey McCall | Overall ExperienceI will always use u- haul for my needs for moving and storage .. Thanks for your service..
Luis Berenguer | Overall ExperienceI have to give him credit they were very busy and they still did their job except for that one kid. He was useless.
James Rowan | Online Move InManagment at this facility was incredible, very kind and helpful ! *****
Don Tapper | Overall ExperienceI would like to check with the Store Manager why My card was charge in the amount of $300 (regular payment $239.87)when on 12/7 I went to the store and cancel the auto payment , explained we will be moving out. The due date was 14 of each month and the unit was empty the 16( the CSR, told me we will have 3 days to move out. Unfortunately Im outside the US and no access to phone access. You can contact me by email.. Regards
HM Aerospace | Overall ExperienceNothing negative to say.
Katherine Hunter | First Impressionsexcellent service, extremely professional, knowledgeable, helpful & courteous!
Gilbert Marte | Overall ExperienceIt was a pleasure to use U HALL as my storage place
Kenny Alexandre | Overall ExperienceThe best Uhaul to go to for all of your business needs. . I rent all of my trucks and all of my storage from this location for over 10 years. Maranda , The manager and Angel, are amazing and so Friendly. They always go Over and above to accommodate me in all of my projects and needs.
Jeni Herman | First ImpressionsI have seen many managers at this location, but the one who stands out is Miranda Perkins. She has good customer service skills and is very pleasant.
PAULINE AMEIR | First ImpressionsMy favorite storage rental facility of the dozens I've occupied.
Anthony Laporta | First ImpressionsThis Uhaul is run so professionally. Maranda is such a great manager with amazing customer service. I always feel welcome when J come in to take care of storage or rent my trucks.
Jeni Herman | Overall ExperienceLights malfuntioned often. Otherwise, great experience.
Sentia Dorsey | Overall ExperienceOnly issue was use of swipe card access. Card did mot work at gate or storage doors
Vincent Como | Overall ExperienceThis location is fantastic. All of the employees are extremely friendly and helpful. I would rent here again.
Gregory Ferenchak | Overall ExperienceI live far from the facility and only accessed it when visiting my sister, whose belongings were in the unit. The staff and facility were excellent. My only complaint was that the gate was often open when I visited and it did not appear to be because someone had just passed through.
Lewis Insler | Overall ExperienceWhen I moved out I had rat droppings in all my furniture bedding clothing mattress. The rats ate through all the bags clothing. Majority of the things I had to throw away.
Kerry Jackson | Overall ExperienceNot enough carts to move items into unit
Vincent Como | First ImpressionsStaff extremely friendly and helpful,
Gregory Ferenchak | First ImpressionsWe tried to close our unit for over a week had to go in to do it and no one knew how to close the unit
DONNA DANIELS | Overall ExperienceYour staff was so helpful I would use again and again and again and I have used U Haul for at least 10 moves and your boxes and paper well all your supplies are lower in cost then even the big box stores!!! I am so glad you are in so many locations I have used you for even out of state moves Thank you again your team is fantastic in every location I have been to. sincerely Barbara K.
barbara kerr | First ImpressionsI have used this U-Haul location for over 10 years. I rent my trucks and my storage units from here. Maranda, the manager, goes over and above her job duties. She is always cordial and helps with any situations. She is always there to fulfill any of my needs for storage and trucks. I would never go to another location.
Jeni Herman | First ImpressionsSmall concern is the gate doesn’t close after 10pm so anyone can get access
Valentia Rhau | First ImpressionsMaranda is an excellent manager!
Jason Wallace | Overall ExperienceTodo fue maravilloso gravcias
Argentina Sanchez | First ImpressionsYou need better staffing
osiris donminguez | First ImpressionsEverything was good we appreciate your business 😌
winston chung | First ImpressionsFacility was clean. Employees went out of their way to help in every way I could ask for. I highly recommend this facility.
janet nathan | Online Move Inthis is the worst experience I've had with U-haul, number 1 when I picked up the truck they told me that I could return it anywhere that I only had to call when I was here, once I was here they told me no, I have to pay a fine, then I got to the place where I reserved the storage and they told me no, that what I reserved is not available, I had already reserved it more than a week before, when I arrived at the place, the employees were on their desk almost asleep very badly service at that location. I called customer service to help me, Erika answered and told me that she had already helped me with the truck that she couldn't do anything else with the storage, she told me to talk to the store manager and he wasn't there, I don't understand because they told me that the place was already reserved and when I called they told me that a reservation does not guarantee that the place will be available, really a bad experience because I have had a place in Riverhead with you and I never had a problem, another detail, when I arrived at the place inside the storage there was rat poop, I don't know if there is rat poo in the place but it looks dirty, I really rented it because I had nowhere else to take my things but I wouldn't recommend the place to anyone
Mayra Arriola | First ImpressionsGreat location, secured and well maintained. The outside area around office tends to be congested. They need a bigger location or a traffic monitor. Customers park anywhere which inhibits good traffic flow. Need an outside monitor.
Sheree Farrier | Overall ExperienceFriendly and experienced staff!
Edson Leao | First ImpressionsExcelente
Maryory Perez | Overall Experienceadd or include hours on Sunday especially near the end and beginning of the month for people moving in and out of apartments and homes.
Rob manning | Overall ExperienceYour 1 employee helped me out 109002 because I don't know his name tell him thanxs his is great 😃👍
Richard Mcananey | Overall ExperienceGreat people
Vickie Swink | First ImpressionsAll the staff at this location are very friendly!!
Linda Pillot | Overall ExperienceI am 80years old and they had a lot of patience with me.
Eugene Armeno | First ImpressionsFirst and formost, you continue to break stte l by prking uhaul equipmnt in handicapped parking spaces, second the key card never worked at all, third the min gate was in the open position when i ent to pick up my property Your employees are rude and dont care Next time ill call the police nd you will get a $250 fine for every handicapped pace you block
Richard Rodis | Overall ExperienceThrough the years, my family has always made this U-Haul location in Margate, Florida our first choice. That's because of all the reasons above (all rated "10" ) and it's also because of one more reason you left out...the entire staff has been very helpful & always shows genuine concern. That's important & also appreciated! Miranda & Angel are the best! Pleased customers, Leonard McDonald and Ernestine McDonald
leonard mcdonald | Overall ExperienceI just you to know you did an EXCELLENT JOB choosing the RIGHT General Manager. Maranda Perkins. She is the reason I continue to give you my business and let everyone know that her location is the best. I don’t want to get in much detail but she made a TERRIBLE situation for me regarding uhaul turn into an memory experience I will never forget. I sincerely want to Thank her from the bottom of my heart for caring for me as she did and providing the best customer service I received in my years on this earth. Sorry I’m still in the state of shock on how she made my stressful moving experience the best to this day. You are a GREAT ASSET to uhaul and they deserve to know what you mean to customers like me renting from uhaul. Thank you again.
Cedric Capers | First ImpressionsThe Uhaul online system sucks, communication is key if there is something wrong with a reservation don’t wait until customer gets into the store and the reservation or equipment is not available
Yves Pierre | First ImpressionsNo complaints at all thx for all the good s
Cherling Durocher | Overall ExperienceNobody to help with the storage, my gate card fidnt eork after 3 hours, nobody told me i can only use a round lock key for the storage, With the van i had adjust the time on you app to 12.30, i was there about that time, had 2 bans reserved accidently and both were cancelled. Your places are horribled, the workers are there gor the money only and not to help the customer I am disgusted with uhaul, trucks get stuck at the exisy when im there, this has happened more than one Nobody educates or informs the reservation eas canceled even though there were seserved for the same time, Oh and btw the counter girl picks up the phone 'please hold "and puts them on hold All of a sudden and emergency contact with all info is required, including street address
Richard Rodis | First ImpressionsCool Management especially the Manager herself.. Very patient Boss who could bang gavels left, right and center with force but always choose the rational and quiet way to resolve issues. I'm my opinion, the Best of any Managers I've ever related to.
omar williams | Overall ExperienceWas so easy and convenient
arlene robert | Online Move InAlways a pleasure
Frank petrelli | First Impressionsvery busy store!!’ so give yr self time the employees do take care of you but they need help!!
evelyn Cepeda | First ImpressionsRented trucks and storage space for from your company for many many years all of a sudden I'm blacklisted and nobody can explain why
Bernard Jean | Overall ExperienceThe girl w2ho helped me on the phone went above and beyond to help me
Barbara Dooley | First ImpressionsThe online check-in and check-out options are very convenient and service is excellent.
Nicolas Andre | Online Move InEveryone is great and helpful, especially Maranda and Angel - thank you very much to all staff members 😊
JUAN CARLOS BRIONES | First ImpressionsHorrible customer service in store
ALICIA TAYLOR | Overall ExperienceI appreciate the service given. Thank you
Johanne Dornevil | Overall ExperienceVery clean, easy access , friendly staff
Julie Krisak | Online Move InThe staff was very nice and professional and courteous the only issue I had was the access door to building D where my storage facility was never worked when you put in the code and access was sometimes frustrating other than that everything else was nice
peter mazzarino | Overall ExperienceI did not move my belongings please call at 7866196826
Terrence Miller | Overall ExperienceThe manager was very pleasant and help me out, i have been going here for years and had no problems Tha k you
BRIDGETT HAMMOND | Overall ExperienceNone
velina newport | First ImpressionsYoung staff member was not knowledgeable. Asked for prorate and was looked at like an idiot, then told Uhaul does not do that. I understand it was in the contract, but MANY things are in the contract and I opened the unit 2 years ago, one forgets! I paid $128.05 for only 5 days…thanks for nothing! Other storage units prorate and I will NOT recommend UHAUL to any of my contacts.
Khrysttel Figeroa | Overall ExperienceGreat Service
Antonia Johnson | First ImpressionsLe faltó luz y mantener el gate cerrado estubo abierto por mucho tiempo, y eso no es seguro, para una dama entrar ahí sin el gate cerrado. , pero no me movie por eso, me mude a Miami Dade 33177 tiene alguno por acá, déjeme saber por favor y tienen que más organizarse mejor cuando hay muchos carros al rededor, aveces se tenía que esperar porque los truck estaban en el, camino del cliente. Me fui como 3 semanas antes que se venciera el próximo mes, les deje saber en la oficina gracias. Los empleados adentro excelentes.
Betty Salazar | Overall ExperienceAgents was very helpful and polite on the phone setting up to the agent at local facility was exceptional. She explained covered my concerns and made it simple after a very hectic day. So some one should teach out let her team know service was excellent.
Peter Arno | First ImpressionsEverything was smooth getting in, place is immaculate, staff is very friendly. Will definitely come back when I need more storage.
Alyssa Herman | First ImpressionsCall me or check notes in reservation 347 819 5467
ALICIA TAYLOR | First ImpressionsOn my rental truck I was charged $100 over my quote and nobody could tell me why. It was not rented from where my storage unit is though. It was rented from a location in Kissimmee Florida.
Trevor Massing | First Impressionsonly complaint the auto light near unit #1752 does not work.
Randy Feldman | First ImpressionsBetter experience can be obtained from a cleaner grounds free of debris, gate repaired quickly since people pay extra for late access and internal roof repairs.
MARTHA MENDEZ | Overall ExperienceFueron muy amables y serviciales. Lo recomiendo plenamente.
ramon quintero | Overall ExperienceI Was in your Storage Facility at Margate for 5 Years - Anytime I Called with a Question or Problem, they were Very Attentive, Very Helpful & Accommodating. An "Excellent Staff" at Your Margate Store for Over 5 Years & Running!!!
SAMUEL LUDWICK | Overall ExperienceNC
Luis Berenguer | First ImpressionsWe were told to buy a lock for the storage unit, so we did, but then when we went to open our unit there was a brand new lock sitting inside of it. Oh well.
JUSTIN HALSEY | First ImpressionsIt really is free storage for a month when you rent a truck. They even give you more than 1 unit if they do not have a big enough unit to match your truck size rental. I rented a 26 foot truck. Be sure to remind the employee when you pick up your truck though. They don't always remind you
RONALDA ANDERS | Overall ExperienceMy unit even had a lock inside
john bordenkircher | First ImpressionsI am very satisfied with service will use again & again thanks a whole lot
Thelma Lynch | First ImpressionsGreat staff service as always. Friendly with a smile...
Jessie Luce | Overall ExperienceI called the office with questions and was on hold for 30 minutes. When I arrived to rent a storage room, there was one worker in the office and when the phone rang, she would answer and put the caller on hold.
Christopher Lighter | First ImpressionsVery helpful and climate control is a plus Also very clean and well maintained & secure
stephen gutierrez | First ImpressionsEasy to deal with great management.
SEAN KONG-QUEE | First ImpressionsI explained to the young lady that I have one unit there and I wanted another one. She gave me 2028. I didn’t realize it was an inside unit, so I went back and asked for another one. This time the one 2471 that I was assigned, had a lock on it. At this time it was 7pm and the agents refused to let me inside. Finally, a representative came to the door to tell me they were closed and I told them that the unit I was assigned, was being occupied. She proceeded to assign me another unit and to tell me about a unit that I am being charged for that I do not own. The representative then assigns me the unit that I already have possession of. I told her over and over that, that unit2453 is already occupied by me. She didn’t believe me so she agreed to walk to the unit, once she saw that it did have a lock, on it. She told me to just use the unit next to it , that had a green tag but it was not showing up in her system. So I have to spend today and the Uhaul to try to get all of this mess figured out.
DOING GOOD IN THE HOOD | First ImpressionsI want to thank Angel the assistant manager & Miranda the manager. For being king, helpful and specially for knowing what they where doing. Because of them I Chose Uhaul. If I would of listen to the customer reps that I spoke to before communicating with Miranda & Angel you would of lost a customer. I’m sorry but your customer service reps need more training.
Zoraida Figurilo | First ImpressionsNice people nice place me and my husband love it
RUTH LEGER | First ImpressionsPrices got too high
Paul Weatherly | Overall ExperienceAngel was courteous professional and very polite he exceeds at his customer service skills and is an asset to the company it is not often that you find an employee that enjoys this job
Mechac Trice | Overall ExperienceUHAUL the best I give you all 5 FIVE STARS
Jesus Moralez | Overall ExperienceStaff are great and friendly. They deal with a lot of customers who don’t take the thank to thank them for helping them out.
Shaun Greyling | Overall ExperienceThis store was the best I have visited lately. Extremely organized and very clean.
Bettye Johnson | Overall Experiencethis team is the best I give Them 5 STAR
Jesus Moralez | First ImpressionsThank you
Wilton Pao | Overall ExperienceStaff was friendly and very accommodating to my needs to a outside storage.
Edward Deckelmann | First ImpressionsThanks!
Wilton Pao | First ImpressionsMuy Amables
georgina varela | First ImpressionsIf I ever needed U-Haul assistance again, I will come back and visit this location
Doris Porter | Overall ExperienceProfessional, Courteous, and Quick. Bravo.
JOE LITTLE | Overall ExperienceThe general manager lady was great!
Margaret Sombric | First ImpressionsMajority hospitable workers in the office that deals with the storage needs. Clean storages and freshly scented passage in the climate controlled sections with neat and tidy lavatory.
omar williams | First ImpressionsMiranda is the best!!
Laurie Licata | Overall ExperienceThe customer service at this U-Haul location is always over and above. I feel very welcome, as the manager Maranda, is Always accommodating in every way. Most of the staff is very friendly and I feel very secure and comfortable having a warehouse in this location.
Jeni Herman | First ImpressionsVery good
Wayne Brown | Overall ExperienceGreat service, courteous and knowledgeable personnel
Ivettte Garcia | First ImpressionsMy items was well kept it was just as I left it one year ago, one most important Things it smell good thank you Uhaul.
Juliana Butcher | Overall Experiencevery good Thanks
Michel Frechette | Overall Experiencelove going to uhaul in margate on state rd 7. Always nice and friendly
bobbi Battle | First ImpressionsThe store manager, MARANDA PERKINS, in Margate Fl was professional, friendly & always helpful. Excellently run facility. Thank you Maranda & staff.
MARIA MORESCO | Overall ExperienceFriendly costumer service
Cecilia Torres | Overall ExperienceMr. Angel is the best. The rest of the office staff are unfriendly and crude.
Helen Sakowski | First Impressionsi have being automatically charge on my credit card for another month storage when i turn in my storage last month on the 30th why is this it was on auto pay and you all still charge me
Harrynarine Maharaj | Overall ExperienceI've been with this storage facility for many years. Unfortunately the service has diminished over the years as far as billing and access. I'm now seeking other storage services with better rates and storage area and quality.
FABIAN CROOKS | Overall ExperienceOur experience was good. The air conditioned units are easy to access. We were not aware of the dollies being readily available until later, so ask about their location. We would certainly rent here again.
Charles Thompson III | Overall ExperienceMiranda was a great help to me...
Michelle Arbuz | Overall ExperienceThere's an issue with house keeping. They are not thoroughly cleaning the units meaning: there's trash left behind by people the moved and days goes by before its removed. They need to work on a system. Average but there's room to improve. I really don't want a call regarding my survey.
Guylen Alexandre | Overall ExperienceMiranda (office manger) and the entire staff were professional, extremely helpful and friendly. So glad I booked a truck & storage unit at this location - excellent customer service! Thank you.
MARIA MORESCO | First ImpressionsThe staff was very helpful and friendly. They are doing an amazing job at this location.
kyli benton | Overall ExperienceWe had a storage unit there for over a year and never had any issues. The facility was clean and easy to access. I felt confident that my valuables were secure.
Barbara Gobbi | Overall ExperienceGreat experience
theresa irvin | Overall Experienceunprofessional ripe off.. One staff gave me prize for a truck have a flat, from the first price.. the storage have rotton Mouse droppings all on my bed furniture Very bad experience
ORVILLE GRIFFITHS | Overall ExperienceUsing U-Haul annually for over 40 years, due to my employment always requiring annual relocation. Always excellent service.
Lee Brown | Overall ExperienceVery friendly and professional staff. Quick and efficient service desk staff.
Luis Castillo | Overall ExperienceQuick to process request, organised and clean .
Michel Frechette | First ImpressionsWhat was EXTREMELY upsetting was the fact that I just paid my rent 10 days ago, moved out and was NOT refunded a prorated amount for time spent. Not good for customer service. Felt taken advantage of!
Trudy Ann Edwards | Overall ExperienceExcellent service
Juan villamizar | First ImpressionsI got a truck had some people to pack up my things get to the u-haul storage place to unload my stuff in the truck and the storage was occupy it stated that December 1st so i had a horrible experience
valorie chapman | First ImpressionsNo great staff, actually the costumer service is bad...really bad, don’t have the right answers just a general answer, staff is afraid to approach with a solution....
oMAR Giraldo | Overall Experiencevery good service
jorge lozano | First ImpressionsMy ubox arrived from California entirely destroyed and water got all of my things wet. I was given a storage room. A few weeks in, I found my things stinking, chewed-up and with rat poop all over!!!
Laura Bueno | Overall ExperienceGreat service from all customer services rep
Jorge Lozano | Overall ExperienceEZ enrollment and a pleasant experience
Jay Miller | First ImpressionsGreat
Leonardo Becerro | Overall ExperienceProfessional, Efficient, Helpful, Friendly,Thoroug! What more can I say? The whole team was impressive! Moving can be hectic but they made it so much easier! Reflection of a great Mgr. They deserve A+
leonard mcdonald | First ImpressionsExcellent staff!!!
Joseph Campbell | Overall ExperienceWonderful staff, very helpful is resolving any issues!!
zonia sanchez | Overall ExperienceAngel was so nice my husband and i were really surprised how he explained every thing to and even sold us the right lock for your door we would definitely go back when we need a truck n storage Angel
Joann Oconnor | Overall ExperienceGreat service from Yanira
Clemencia Duque | First ImpressionsI always have a pleasant experience at the Margate location
A VISION OF REMDEPTION INC | First ImpressionsGreat customer service. Storage clean
Cecilia Torres | First ImpressionsKeep up the good work and communication. Thank You!
AUDREY LYONS | Overall ExperienceManager was inpossibe to after 8phone messages i gave up
Sarah Doran | Overall ExperienceFriendly and helpful staff. Very efficient. Your in and out in minutes.
Susan Spaw | Overall ExperienceThank you for your services.
sasha ithier | Overall ExperienceMaranda was friendly and explained everything clearly
Kira Brooks | First ImpressionsVery peasant employee.
DONNA RUSSELL | First ImpressionsIt was very nice and I would recommend friends to rent from there
Andrea Willis | Overall ExperienceGreat team and attitude
Steven Jones | Overall ExperienceJennifer was completley professional and understanding. She went above and beyond for me as a longtime Uhaul customer. Very kind and courtois as well. Your company is luckiy to have her great
anthony irwin | First ImpressionsOnly complaint is that in the two plus years I had the space, my access card never worked at the building door without having to visit the office. On some occasions several times before I could get in
barry johnson | Overall ExperienceVery clean spacious environment great customer service as well
Jodian Brooks | Overall ExperienceThey take care good every time I come nice service. Thank you
HOA NGUYEN | Overall Experiencebetween the call center and the management of this facility I'm a very unhappy customer and that is why I moved out.
JACLYN QUINLAN | Overall ExperienceI was very satisfied.
Paul Brandli | Overall ExperienceThanks
Orlando Rivera | First ImpressionsGreat staff and safe location.
DWIGHT THOMPSON | First ImpressionsVery nice storage place Miranda D Excellent service Angel R was nice too but I only met him upon moving out another young lady, awesome she worked with Miranda as well, blonde/brownish hair Team good!
Priscila Carlisle | Overall ExperienceIm so satisfied with the time period I spent with the company. Thank you!!!
Kirsy Suarez | Overall ExperienceThe staff are always nice and helpful, but the rates for rental storage are way over priced, and that is why I wouldn't recommend to anyone, The units are small and over priced.
LISA GLOVER | Overall ExperienceI rented a Uhaul truck from port st lucie to margate. I was running 9 minutes late and I called and ask for someone to wait so I can get storage key. Rep x me to call center and turn phones off. Poor
Dale Vidal | First ImpressionsEverything wwnt perfect as usual and Ashley is awesome! We are loyal customers for your brand!!!
Robert Fairless | First ImpressionsReally, we never were or went yo your facility in Margate. We just received the U-BOX from there, according to the contract. Everything was great. Thank you!
humberto agudelo | Overall ExperienceNo comment.
Perrin Mundy jr | Overall ExperienceMaranda was very kind and made everything easy for us. Thanks
Peter Dolan | First ImpressionsHappy Holidays
DWIGHT THOMPSON | First ImpressionsAll customer service reps were efficient and helpful along the way of our multiple transactions during a long distance move
janet hooper | First ImpressionsWent back with boxes only for my 24 hour card not to work after sever attempts and a car full of stuff. Disappointed to say the least
Athaliah Amendola | First ImpressionsMy experience was not 100% due to the fact that I was not told I had to purchase a lock from them and was not informed about after hrs entering
Julissa Rivera | Overall ExperienceWe had the storage unit for 4 years.Everything was excellent.
LAZARO BOUZA | Overall ExperienceGood service
BELLANGE VINCENT | Overall ExperienceAlways clean and well managed. My 5th time renting. Thank you
Micheline Papineau | Overall ExperienceEverything was great, just thought it was 24hr access
ronald Apollon | ReservationStatified
MONIQUE GADDY | Overall ExperienceWell taking care of
ronald Apollon | ReservationThank you for everything. Your facility is great. I really appreciate everything. Everyone was always kind and helpful.
Sondra Lauria | Overall ExperienceIt was exactly as advertised
Robert Garcia | Overall ExperienceFelt like I was moving from my home. Believe I was with you ove4 20 years. But as in life all good things come to an end. Never had a problem with any of the managers or staff. Thank you
JOSEPH DIMICCO | Overall ExperienceThanks
Gabriel Padilla | Overall ExperienceCheck in of truck way fine,d id no use ahora te ás only outsider available.
LUIS ROCHA | ReservationBad customer service over the phone.
Alvin Bahadur | ReservationMiranda went over and beyond. She provided exceptional customer service that's hard to come by now and days. She truly helped us and I'm so thankful for her. You are greatly appreciated Miranda:)
Yaminah Carney | Overall ExperienceI always use this uhaul !!
Ruben Rodriguez | Overall ExperienceFirst it was awful, since manager Don told me late that the UBoxes I ordered would not be delivered, then Tammie Acosta (customer svc) found a solution. Counter people at Margate & Pompano A+
Patricia Kammerer | ReservationI have been a customer of U-Haul Storage for 5 months. It was a pleasure communicating with their Customer Service Reps. The Storage Unit was kept clean and neat. I will refer U-Haul Storage.
Contance Nero | Overall ExperienceNice facility
Gary Greiner | Overall ExperienceVery difficult to reach the location. They always forward there calls to the call center. The call center even have trouble reaching the location. Not worth the headache.
Christopher Edmond | Overall ExperienceThe reason we left was the price for the unit kept going up. We had the unit over five years and you never offered any more services for these raising prices so we got out.
BETSY JORDAN | Overall ExperienceIn the services area we experienced a problem with the hitch installation, but the manager (Maranda) would deal with the problem and solved it.
marcio mattos | Overall ExperienceThe storage unit they put me in had a ceiling that was caving in. As a result of all the recent rains, the roof finally gave way and some of my items were ruined. They would not help move me!
Alicia Blonde | Overall ExperienceI had a very bad experience with the customer service that you guys provided to me on Friday the 20th 2018
Marquita Davis | Overall ExperienceThe staff were wonderful and the storage unit was great I would recommend to anyone Thanks for your help
William Kolkea | Overall ExperiencePlease do a better job with extermination, there were bugs crawling all over my things.
STEPHANIE REID | Overall ExperienceGreat work! Thank you
Ramon Lorente | Overall ExperienceThe issue I had is that I kept signing up for auto pay and it was takin off and also they raise the price only after one month into contract.
Marie prospere | Overall ExperienceLove the Margate Uhaul staff and facility. Go above and beyond to make things work out. If I would suggest anything it would be the after hours emergency contact(s) system.
LYNN JONES | Overall ExperienceGreat facility. great staff!
Dennis wechter | Overall ExperienceThis is the best UHAUL truck rental & storage! Way above average! Clean & a pleasure to do business with.
Melanie Stiles | Overall ExperienceGREAT!!!
Richard Johnson | Overall ExperienceI love U Haul.
Debra Argo | Overall ExperienceEmployees need training
Nallton Santana | Overall ExperienceOverall I had three poor experiences with U Haul. I will not be a returning customer.
Amber Moltimore | Overall ExperienceThank you You’re the best. Kamel
KAMEL SALAMEH | Overall Experience