Customer Reviews for U-Haul Moving & Storage of Marana

2782 comentarios

7701 N I10 EB Frontage Rd   Marana, AZ 85743

(520) 293-1627

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(520) 293-1627

7701 N I10 EB Frontage Rd
Marana, AZ 85743

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE N. 
Clasificación:
1.0

Just very disappointed, upon returning!! Attendent was rude , and the disinfecting guy was a joke , he was more interested on getting back on his phone!

Emily H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL JACOB K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karleen G. 
Clasificación:
5.0

Easy in easy out, the.

Tony A.  |  Overall Experience 
Clasificación:
4.0

I was charged for 20 pad but only received 6 which I was told I would be charged $5 but when I received email confirmation I was charged $20. I called customer service and was told that the original dealer should do refund but was unable to contact (referred to customer service) so at drop off the person that received the trailer said she would get the credit issued. So far no credit ?

Donald P. 
Clasificación:
5.0

Clean facility, knowledgeable and friendly staff, and most importantly has what I feel are the vital components; which provide peace of mind and ultimately make the decision to store items at this U-Haul reassuring. Thank-You Josh and staff!!! Excellent work and very refreshing to be able to recognize a team that takes a level of pride in providing a service

Mark T.  |  First Impressions 
Clasificación:
2.0

Truck was due for service & warning message was displayed. Asked for help & employee said submit on internet check in.

RANDY R. 
Clasificación:
3.0

The truck I was using had some shimmy in the front end. The steering wheel was vibratiing and the rear view mirrors were bouncing. Also the radio quit working about half way through the trip.

MARK B. 
Clasificación:
5.0

The truck I rented had 7/8 of a tank of gas when rented. I was required to return it with this amount. After driving 1000 miles I was charged for not having that exact amount. This was very upsetting considering that I did put extra gas in the tank prior to drop off but was shy approx 3 gallons and was charged almost 6 dollars per gallon. I feel like this was a scam that could have been avoided if I had a truck at initial rental with full tank of gas. Will most likely avoid your company due to this principal and feeling of being taken advanaged of for being 3 gallons shy of an initial 7/8 tank of gas.

DERRICK P. 
Clasificación:
5.0

I had my rental on auto pay and my card quit working so I had my bank make me one. Unbeknownst to me my auto pay was interrupted, I received a late notice with a late fee. So my first thought was is all my stuff gone? I called Josh the manager at the store to get this straightened out. Once he explained about experation on card and cc numbers changing when getting another card. I would have thought the idiots at my bank would inform me about it. Go figure . Then the extra amount was a blow also. I know it is only $16 but right now every penny counts. Josh explained everything to me and he took off the late fee. Most places dont operate like this especially corporations because it is about the bottom line. Now remember I have multiple life issues going on now that the last thing g I need is another headdd ache. With josh taking off the late fee ( without having to argue about)made my day. Because of his kindness I will be renting for at least two more months at $76 per mo. Instead of paying the whole bill and closing out my storage with yall. So acting in good faith for me as a customer , your company just profited $132 instead of $16. Not to mention me talking to everyone about it and I have a big mouth. I have spoken with josh before and he has always been a professional but today he went over and above . He deserves to be recognized and not just by me. I hope you ( uhaul) treat and acknowledge your employees that got over and above like josh took care of me yesterday. Gracias por tu tiempo. I would like a call back from corporate to know this does not fall on deaf ears. Thank you again

donald t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly T. 
Clasificación:
4.0

Lot not cleared for easy customer use. Had to weave among trailers and vehicles and drive over hoses to pick up and depart with trailer. Rocks scattered around (used as chocks?) creating a hazard. Desk personnel did not ask me what my pull vehicle was, but rather, entered wrong information based on unverified visual observation of my truck. Considering U-haul contract states only that vehicle can be used, this seemed like it would be important to get right in the event of a dispute. I called to get it corrected. Personnel took my correct info over the phone and promised to update and send me corrected copy, but never did. Don't leave the location without looking closely.

DAVID V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sean b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

delores a.  |  First Impressions 
Clasificación:
5.0

Clean truck, easy move in, no issues

Dakota D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
5.0

This location compared to Ina location is hands down the best customer service, outstanding equipment, and superb management. All went well and will recommend the location to all that ask.

RAELENE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHAN S. 
Clasificación:
5.0

Our entire experience with the U-Hail staff was unbelievably great. They were friendly, informative and extremely helpful, even adjusting our box delivery to a day earlier than expected. Huge kudos to the Tucson and Pensacola teams! We will absolutely use this service again.

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY J. 
Clasificación:
5.0

Experience was smooth. Equipment and facility clean. Staff friendly and quick w/o being dismissive.

Daniel B. 
Clasificación:
4.0

I still have over 3 weeks left on my lease and you guys will not prorate it which I think is very sad I should have just left my lock on there until it was up but instead I heard on the phone you guys didn't have no 10x15 s available there so I'm sure he got filled right away and I can't see why I couldn't get prorated on my storage unit !

TROY H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

After a very stressful time with the first half of the rental experience, the staff at the Full Service Marana location were extremely knowledgeable, friendly, and made the drop off smooth. Highly recommended.

Barbara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alastair M. 
Clasificación:
5.0

Don't have any recommendations. All was great

FRANKLIN S. 
Clasificación:
5.0

Great staff. Very helpful. Storage area always clean and well kept. Great place!

Stephen M.  |  Overall Experience 
Clasificación:
4.0

Please make app more user friendly. Took almost 20 min to return the truck. App would not accept location

Joseph B. 
Clasificación:
5.0

U-Haul must stop changing the pick-up location. I reserved the truck at this exact location, about three weeks ahead of time, because I live down the street from here. U-Haul kept changing the truck pickup location (sometimes to another town!). That's a horrible system.

Michael F. 
Clasificación:
5.0

It was the GM who helped us this day and he was very helpful.

BRANDEN S. 
Clasificación:
5.0

This U-Haul location is awesome. The customer service is excellent. I only deal with this location.

DAVID S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN C. 
Clasificación:
3.0

Trailer was dirty. Had debris from previous renter and was not swept out. Also, when picking up the trailer the attendant was an asshole. The attendant who checked the trailer in was very friendly.

NILS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina G.  |  Overall Experience 
Clasificación:
5.0

Great

LAWRENCE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHNATHON D.  |  Overall Experience 
Clasificación:
4.0

Long wait times in office.

Carol R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanne F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna N.  |  First Impressions 
Clasificación:
4.0

Thank you for your service

elesica d.  |  Overall Experience 
Clasificación:
4.0

Back of the truck was filled with dirt and sand. Specifically in the corners and sides of the box

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

abigail a.  |  First Impressions 
Clasificación:
5.0

The U-Haul customer service was excellent. This is a great service and much less expensive than any of the alternatives.

Mary J. 
Clasificación:
5.0

The staff didn't know you can check out on-line, may need training update. On the website it says to leave the key card inside the unit and close the door when vacating. But, you need the keycard to open the gate to exit the facility. This is confusing so someone may need to make a change to this. Otherwise, great facility. If I need storage in the future I will try here 1st.

Kenneth D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carroll Edward P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanna T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel H. 
Clasificación:
5.0

Your staff was great, very efficient and very helpful. I would highly recommend this location to people I know. The truck had a small issue. When I started the truck after loading it, the RPM's almost redlined. I immediately shut it off. It did it again when I attempted to start it the 2nd time. The 3rd time it started fine and worked fine after that.

RONALD B. 
Clasificación:
5.0

The Mobile pickup process was very time consuming and cumbersome. Waiting for over 10 minutes for someone in an office somewhere else to check you out while there is someone in the store standing there doing nothing is incredibly frustrating. I will never use it again.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Great service!

EDMOND P. 
Clasificación:
5.0

This location was very clean and quick to get you out

frank O. 
Clasificación:
5.0

The manager was very accommodating and made arrangements to let me drop off the trailer there instead of having to take it across town to the scheduled drop off.

Peter N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James P.  |  Overall Experience 
Clasificación:
5.0

Reservation process, check-out process, equipment experience and check-in process were all good.

HARRY C. 
Clasificación:
5.0

More prominent customer parking

CARL G. 
Clasificación:
4.0

Facility, trucks, and parking lot were well kept and maintained. Easy access from/to I-10.

DOUGLAS W. 
Clasificación:
4.0

Ease of pick-up and drop-off was very much appreciated! Well done. I will return again if ever in need of a moving truck.

BRENDA W. 
Clasificación:
5.0

Awesome

Stephen D. 
Clasificación:
5.0

Online check in is more of a hassle than going inside to the counter, and was not quicker.

PHILLIP T. 
Clasificación:
5.0

Everything was in good order.

RAMON B. 
Clasificación:
4.0

All good

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brittany g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCINE B.  |  Overall Experience 
Clasificación:
5.0

Nada

Eddie A. 
Clasificación:
5.0

Excellent customer service! Keep up the great work!

HEIDI C. 
Clasificación:
3.0

Can not lock storage unit. Friendly staff said they'd fix it and call. Haven't heard yet if I can start my storage. I feel as if I'm being charged although I can't use it, not sure what I can do. I tried to call twice and was on hold for 10 minutes both times and had to hang up because I was too busy to wait longer. Maybe Uhaul could reimburse my non-use time or something? Don't want to complain, just confused about what to do.

Tony A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C.  |  Overall Experience 
Clasificación:
5.0

Marcus was awesome.

SCOTT L. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEISA M. 
Clasificación:
5.0

I can't think of a single thing to change. Moving is super stressful but the uhaul rental was smooth and easy. I will definitely be back and will tell everyone to use uhaul if they are moving.

Conrad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY N. 
Clasificación:
5.0

Evan and Marcus are attentive and professional employees....From the lady who loves to bike

ELIZABETH C. 
Clasificación:
5.0

Excellent customer service both at pick up and drop off.

WILLIAM S. 
Clasificación:
5.0

Great customer service, thank you!

LARRY D. 
Clasificación:
5.0

Great service.

Larry O. 
Clasificación:
1.0

Poor customer service. Rude and confrontational

TODD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
2.0

First truck was broken. Had to return. You would think the location would be apologetic or at least try to help me with another truck. Yes it was swapped out but I had to swap the trucks, walk the yard to get it, move the dolly myself, and no there were no other customers. Horrible customer service. Will never rent from U-Haul again because of the attitude from the staff and josh the manager. Couldn't have cared less about me.

George E. 
Clasificación:
5.0

Easy throughout the process.

EDWIN M. 
Clasificación:
5.0

I rented a large unit for over 8 years both prior to U-Haul Ownership and was taken care of during the transition and for all those years after and felt valued as a customer. Particularly by the Manager Mr. Josh Verela who showed exceptional customer service and true dedication to the customers accommodating every reasonable need and request we had.

RAFAEL L.  |  Overall Experience 
Clasificación:
5.0

It was great being able to talk to the actual location when I needed to.

flint w.  |  Overall Experience 
Clasificación:
5.0

They were very professional Marcus who assisted me was very professional and attentive. Evans the other staff was also attentive. Sorry if I didn't mention the other staff. Thank you for not being racist and so rude due to covid - 19 because i am an Asian woman. I had encountered many since i moved to Tucson. The worst one was I couldn't try a dress that i wanted to buy but other customers can because i walked out and stay near the door i saw other ladies try the blouse. Again thank you Uhaul staff.

ELIZABETH C.  |  First Impressions 
Clasificación:
5.0

Highly recommended

ELIZABETH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abigail S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey A. 
Clasificación:
2.0

Tell customer in email reservation AND at time of pickup that customer must have smart phone or mobile device and click on inspection link BEFORE leaving property or won't be able to confirm or add to inspection!!! Better yet, have some option for people without smart phones! (NO option currently!)

TIMOTHY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Consuelo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

Staff is supper helpful and friendly.

Daniel G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

bonnie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla D.  |  Overall Experience 
Clasificación:
5.0

Overall excellent service and great staff. Would recommend for storage and truck rental.

Seth D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BART D. 
Clasificación:
5.0

El cliente no dejó un comentario.

christine j.  |  Overall Experience 
Clasificación:
5.0

I was very happy with the kind and professional staff at your facility. They made it great.

Raymond H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MILLARD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco P. 
Clasificación:
5.0

So everything was great minus paying for a dolly that was never used. I rented online thinking I may use it but never did. It was all attached and everything and still got charged the 7 dollars. I think that's petty on u-haul's part for still charging. Also the gas gauge wouldn't read and took about ten minutes to show an accurate reading causing me to fill the truck all the way up. Never got a refund for the fuel either.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

Very friendly staff

Brenda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
3.0

The fuel charge is ridiculously high. I did not even use 1/4 of a full tank and the refuel charge was $16.

KATHERINE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE C.  |  Overall Experience 
Clasificación:
5.0

Marcus checked me in. He was courteous and professional. He saw my veteran license plate and thanked me for my service. He also checked me out when I returned. He remembered my name and didn't waste any time getting me on my way. Great service. Greatly appreciated. This location will be my first choice going forward.

Thomas Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin V. 
Clasificación:
1.0

Very rude wasn't helpful. Then told us we could drop the trailer off anywhere and when we got there they said no you can't....

David P. 
Clasificación:
5.0

everyone was great, service, friendliness and quickness. return was quick!

James H. 
Clasificación:
3.0

Just curious why payments aren't prorated if a unit is cleared out prior to the due date? Disappointed that this is not the case. Gracias.

bryn h.  |  Overall Experience 
Clasificación:
5.0

This location is amazing! Juan is very knowledgeable and professional.

Ernest M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST M. 
Clasificación:
3.0

Trailer brake system didn't seem to work properly. It kept pulling while driving on level highway and streets.

DEBORAH N. 
Clasificación:
5.0

Uhaul is an outstanding business.

Eduardo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL L. 
Clasificación:
5.0

Ninguno

GARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim O. 
Clasificación:
1.0

I asked that if I was not to have a prorated refund that my unit not be rented because I paid for the whole month. The representative (not wearing a mask) proceded to berate me. Telling me the only way they would do that is if I kept the unit AND returned the following month to cancel the unit. He (unmasked during the exchange) was hollering at me as I left. Of course this will be a YouTube video on my channel about this experience.

sean k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis V.  |  Overall Experience 
Clasificación:
5.0

The experience at the frontage road u haul was the easiest, least stressful part of buying a home during a pandemic! Evan inside was outstanding! He was so polite and helpful throughout the entire process! I will most definitely refer my friends and family to use your location for any moving and storage needs!

JARED K.  |  Overall Experience 
Clasificación:
5.0

Evan was friendly, professional and helpful. The unit I rented, a 10x15 was exceptionally clean...looked like new.

Jay M.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful.

Burt M.  |  First Impressions 
Clasificación:
3.0

I tried to see if they could get ahold of someone that bought my storage stuff it got auctioned I just wanted what ever they didn't want my family pictures and papers I was willing to pay them for those things the lady told me there was no way to get ahold of them which I later found out was not true. I left a email with the manager and got no response I am devastated!

pam r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sherry b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L.  |  First Impressions 
Clasificación:
5.0

Good people good service and friendly

James D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jane R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY G.  |  First Impressions 
Clasificación:
2.0

Your staff was so terribly rude and so everything else was perfect the that just doesn't matter after that does it

chari M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TIALISA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CLYBERT Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin l.  |  Overall Experience 
Clasificación:
4.0

Just two minor issues, appeared unit had a leak, two boxes appeared stained no damage. Next appeared unit got very hot sometimes during the contract, cake stand lid had packing plastic melt and permanently damage it. Not bad for three years.

Lino N.  |  Overall Experience 
Clasificación:
1.0

The staff at this location was less than helpful & I ended up having to get 3 units. 2 at this location and 1 other at a completely different facility & company. This issue would have been handled better had they given me the largest unit as I asked for in the beginning. The gentleman helping was not interested in looking or listening. The manager was less than willing to apologize for costing me more $$ & didn't even offer to exchange/ move / discount for the error made by staff. I would  not recommend this place.

AMANDA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie T.  |  Overall Experience 
Clasificación:
5.0

Needed a spot to park my RV and made the call to Josh who was very accommodating and super friendly. His lot is clean, well lighted and has a rodent control program that was important to me when parking and RV outside. Just a perfect spot for me 

Thomas W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H.  |  Overall Experience 
Clasificación:
1.0

Went the uhaul at 4040 ina where I was treated abusivly by the staff! Being gaslights repeatedly by a dispicable woman at intake,who repeatedly gas lighted me and was mislead by shop personnel to repair area! Causing damage to my vehicle!! Finally ended up at the one on the frontage road off of Cortaro where I was rescued from the horrible attacks at the 4040 ina location!! Service man accused me of being drunk! And in a location never had a dui in my life and was not Inebriated when I returned five hours early next day was again repeatedly abused by the same person! Was redirected to Cortaro location ,where I received proper treatment by staff that seemed to care! Joshua the manager there made things right for me! Thank God for him and his courteous staff!...please note something is very wrong at the 4040 ina location! I'm 72 years old a disabled American vet! I did not deserve to be treated abusively by the people at 4040 ina location! Was one of the worst experiences ever by co personnel!. God help anybody who goes into that place I'm talking about 4040 ina road!

LLOYD S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILL H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Analizbeth and Duane F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L.  |  Overall Experience 
Clasificación:
5.0

All staff was wonderful ,very courteous and professional and they made me feel very comfortable you have a GREAT bunch of people there and they deserve to be recognized thank you and a $raise$ would be nice for them because you don’t get nice help like that at other places U-HAUL is great thank you my name is David Perez .

david P.  |  First Impressions 
Clasificación:
5.0

Have been in and out for many years and they accommodated me with professionalism and courtesy and always several day grace period to anti up the doe 💵 .. I will aways recommend and use them even from across the city...

james a.  |  Overall Experience 
Clasificación:
5.0

Very professional and no problems

Stephen M.  |  First Impressions 
Clasificación:
5.0

They have everything you need to move with prices for boxes, etc that are comparable to other retailers.

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina W.  |  Overall Experience 
Clasificación:
4.0

The first 2 contacts at this facility there were no vacancies. The staff would not take my name for a waitlist. On the third call something had just opened up. Not the best customer service. So disappointing.

Mark D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KIRK T.  |  Overall Experience 
Clasificación:
5.0

Reasonable monthly fee in addition to secure and clean environment. I would recommend to others.

Christine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

russell s.  |  Overall Experience 
Clasificación:
1.0

rented 5 26 foot u haul trucks the 5th one i loaded for cleaning out my storage unit no air conditioning. i bring truck back they want more money for fuel charge i went 54 miles and put 5 gallons back in the tank they said it wasn't enough that $20 extra will fill take back up.i finally got them realize i was correct on that mater. Then ask them to discount for no air what do i get a sorry REALLY!

KEITH K.  |  Overall Experience 
Clasificación:
5.0

The staff and facilities were great. I would definitely use them again.

Mel C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE S.  |  Overall Experience 
Clasificación:
4.0

Facility is well maintained and clean. I like that there are carts, without broken wheels, to use and easily accessible. What I don't like is having to get out of my vehicle to enter and exit. Yes there are openers available so I may get one of those.

Kenneth D.  |  First Impressions 
Clasificación:
5.0

Professional, courteous, kind and friendly. Very understanding of tough situations and needs of their clients when luck simply isnt goin their way and need a little reasonable cooperation to get by. ¡Gracias!

ENZO P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW V.  |  Overall Experience 
Clasificación:
5.0

Very convenient, staff was friendly, and I will use this U-Haul for all my storage and moving needs!!

Kelly H.  |  Overall Experience 
Clasificación:
5.0

Location is fairly convenient. Off the freeway but can only enter one way

DEBI N.  |  Overall Experience 
Clasificación:
5.0

Friendly and experienced personnel

JOSE S.  |  Overall Experience 
Clasificación:
1.0

Staff was unfriendly and not helpful when i attempted to leave the uhaul truck at the same location as the storage unit i rented after driving in from Kingman Az. , The staff tried to make me take the truck to another location about 20 miles away. to not inconvenience them??? they threatened to charge me with $300 additional fees if i did not take the truck to another moving center. Good customer service was not a concern, and didnt offer solutions or to help with additional gas costs. i had to call the Uhaul help line to get assistance. (Very disturbing and Sad)

jose p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny F.  |  Overall Experience 
Clasificación:
1.0

The general manager in Tucson is racist he has all the locations in Tucson below Uhaul standards if there’s any since he got this job but nobody cares

Alvaro C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M.  |  First Impressions 
Clasificación:
5.0

Just amazing all the way through, from renting my truck to storage rental, I definitely recommend them. Thank you you U-Haul

Kevin T.  |  Overall Experience 
Clasificación:
3.0

Expensive

gregory m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M.  |  Overall Experience 
Clasificación:
5.0

Very happy with my experience.

Ricardo z.  |  First Impressions 
Clasificación:
5.0

Employees were very helpful and friendly. They did everything possible to meet my needs. When I had to cancel my storage unit, the reversal was seamless and employees were gracious and understanding.

barbara v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sabine R.  |  First Impressions 
Clasificación:
1.0

General manager Joshua avoided speaking with me he refused to help and gave us horrible customer service he would call me and tell me he would be at the store to come speak with him and suddenly disappear! Uhual needs to be better on hiring better customer service professionals! Would not go back or recommend at all.

Alvaro C.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

Maria Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ross i.  |  Overall Experience 
Clasificación:
5.0

nice place and nice mgt. Only drawback, not enough parking for patrons. Parking by office is way, way off in the distance. The parking spots by the units are always permanently taken by trailers and derelict autos, in various states of repair. Other Uhaul places that I have rented do not allow folks who rent units, to also park their excess cars or trailers; the only annoyance at an otherwise nice facility

Jack J.  |  Overall Experience 
Clasificación:
5.0

Best group of people in any UHaul from the GM on down

John F.  |  First Impressions 
Clasificación:
5.0

enjoyed working with the staff

sherman m.  |  Overall Experience 
Clasificación:
4.0

Only problem was they didn't reserve the spot I was supposed to have

Roger W.  |  Overall Experience 
Clasificación:
5.0

I work nights so being able to do everything on line was very convenient for me. Property is very clean too.

Susan H.  |  Online Move In 
Clasificación:
5.0

Good experience. Staff is excellent. Highly recommend.

STEVEN F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan s.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly - both on the phone when I called from NM and in person when I arrived and checked in. Process was professional. Staff very helpful. Storage units were cleaned and well maintained.

Rebecca C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jami W.  |  First Impressions 
Clasificación:
5.0

Having a storage unit next to the exit certainly made things easy, but I would rate the facility well regardless of that.

Howard F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M.  |  First Impressions 
Clasificación:
5.0

Josh was very courteous and professional.

David W.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service! Everyone was so helpful and friendly!

Sharon S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB C.  |  Overall Experience 
Clasificación:
5.0

Clean, convenient, and Easy to utilize.

bryanna v.  |  Overall Experience 
Clasificación:
5.0

The storage facility is modern and very clean! This is the second time I used a U-haul storage and this one by far is the best one -- a sliding down door and metal wall interior. The previous one (Lubbock, TX) was all wood, concrete floor, but a swinging wooden door, like a barn. It wasn't as roomy. But, this one today was pleasantly impressive. Clean & modern. Highly recommended.

Garner W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELO F.  |  Overall Experience 
Clasificación:
4.0

sometimes the staff had computer problems or printing. all in all a good experience with UHaul Marana

Tony G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Very well maintained property.

Erin G.  |  Overall Experience 
Clasificación:
5.0

The lady checking us in was very Kind, friendly, and helpful.

Robert B.  |  First Impressions 
Clasificación:
5.0

Quick and courteous!

Michael B.  |  First Impressions 
Clasificación:
5.0

First choice for rental/storage needs, staff always courteous and helpful.

DANIEL M.  |  Overall Experience 
Clasificación:
4.0

Was a good experience and would reamend using them

Randy D.  |  First Impressions 
Clasificación:
5.0

I had a unit for two years here and the staff was always helpful, nice, and professional. The facilities were always clean and my property was well maintained in the air controlled units.

Debbie A.  |  Overall Experience 
Clasificación:
5.0

Excellent service, easy access, and quality facilities. I would recommend this uhual location for any storage or moving needs!!

Tani H.  |  Overall Experience 
Clasificación:
5.0

Wonderful friendly staff and a clean location!! I will use this location again!!!!

Steve P.  |  Overall Experience 
Clasificación:
5.0

Made moving easy and friendly staff both renting and checking out uhaul and storage

Anthony e.  |  First Impressions 
Clasificación:
5.0

As a Realtor having great vendors is always great. I will make sure to send my clients over for their needs as we were well taken care of!

Brandon T.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful. I went to another UHaul location and they gave my unit away. I called this one and they got me a unit right away and were very helpful.

Skylar L.  |  Overall Experience 
Clasificación:
5.0

The place to go to. Love the helpful staff

William B.  |  Overall Experience 
Clasificación:
5.0

Wonderful customer service, even assisted when I was unable to install the antisway on my trailer, the gentleman came and did it for me. Always use Uhaul and I'm never disappointed.

Andrew E.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

JOSE S.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and very professional

GARY W.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff they went out of their way to help me with my move from Florida

William B.  |  First Impressions 
Clasificación:
3.0

Price not competitive. Locked out if payment is 1 day late is theft of property.

Tony M.  |  Overall Experience 
Clasificación:
3.0

not happy with the layout of the motor home storage site. You have way to many trailers by the gate for entrance and exit to yard. Also not happy with the rate increase.

David L.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Nice, clean, professionally managed facility.

Dennis W.  |  Overall Experience 
Clasificación:
2.0

I checked-out, I was asked for a photo of empty storage room, which I provided. I then stated that I left the door open and I got the response "well I guess now I have to go shut it", unprofessional!

Carl B.  |  Overall Experience 
Clasificación:
5.0

Good people

Roger P.  |  Overall Experience 
Clasificación:
4.0

Everything went smoothly.

Kathleen E.  |  First Impressions 
Clasificación:
5.0

Great stuff

albert h.  |  Overall Experience 
Clasificación:
5.0

Highly recommended

derrick p.  |  Overall Experience 
Clasificación:
5.0

Enjoyed and recommend this U-Haul location. I spent several years with them utilizing the covered RV storage. Took advantage of the sewer dump and staff was always friendly and willing to assist.

Steve L.  |  Overall Experience 
Clasificación:
5.0

Reps were very helpful in giving me a heads up that a larger unit would be available, it was free the day they assumed, and I was able to get into that unit asap on our tight schedule!

Brandon T.  |  First Impressions 
Clasificación:
5.0

Always helpful and friendly

Natalie B.  |  Overall Experience 
Clasificación:
5.0

N/C

Anthony S.  |  Overall Experience 
Clasificación:
5.0

Everything was great

algea c.  |  Overall Experience 
Clasificación:
5.0

Joann Cain and Cesar provided service to me above and beyond as they helped me through a stressful personal time dealing with my move and showed me great patience, kindness and service.

Stacy S.  |  First Impressions 
Clasificación:
4.0

Good experience

james j.  |  Overall Experience 
Clasificación:
5.0

Always good service from the Ubox delivery and storage facility. Always willing to assist even when they get someone like me who don't know what a a 10x15 is (giggling).

DeAnn G.  |  Overall Experience 
Clasificación:
5.0

YOUR facility is impressive. CONGRATULATIOMS!

Almut S.  |  Overall Experience 
Clasificación:
5.0

It was clean, dry, and secure storage, thanks

brad f.  |  Overall Experience 
Clasificación:
5.0

whenever in Tucson, use this Uhaul facility. It your best in the region !!

Jack J.  |  First Impressions 
Clasificación:
5.0

We had 3 different units over the course of a year. They were great to work with when we needed to switch to progressively smaller units as we got rid of stuff. Our prepayments rolled over seamlessly

Gary W.  |  Overall Experience 
Clasificación:
5.0

Quick and friendly service with fair rates!

Nicholle B.  |  Overall Experience 
Clasificación:
5.0

They should let you use the trucks and vans to move your stuff like other storage places do. After spending over $2500 for 2 years is the least they could of done but I had to rent a van.

Debra G.  |  Overall Experience 
Clasificación:
5.0

Great job, very profecional.

Jesus C.  |  Overall Experience 
Clasificación:
5.0

If and when storage or rental vehicles are needed I will use this facility. The young man that helped me check in went up and beyond to help me.

michele m.  |  Overall Experience 
Clasificación:
5.0

Great facility and service!

Richard P.  |  First Impressions 
Clasificación:
5.0

Good place

west t.  |  Overall Experience 
Clasificación:
5.0

No wait, no problems and the paperwork was easy to understand.

Gary W.  |  First Impressions 
Clasificación:
5.0

Always welcoming

james w.  |  Overall Experience 
Clasificación:
4.0

This facility was clean, accessible, available. And the staff is great! My only issue was they wouldn't/couldn't prorate my rent when I moved out. Rent was paid on 20th; moved out on 24th.

Troy R.  |  Overall Experience 
Clasificación:
5.0

Very well done. A high point on a difficult cross country move.

Steven L.  |  Overall Experience 
Clasificación:
5.0

Very happy with the facility and the staff.

Dane G.  |  Overall Experience 
Clasificación:
5.0

This U-Haul site has a secure gate which is the main reason for selecting it.

Todd H.  |  First Impressions 
Clasificación:
4.0

So far so good. I’m happy

mark b.  |  First Impressions 
Clasificación:
5.0

We had 2 storage units and truck rentals all from same location. They were helpful, knowledgeable, and friendly. The facilities were super clean and well lit. Will use again if needed!

Elizabeth K.  |  Overall Experience 
Clasificación:
5.0

Room was clean and facility was top notch. Thanks

brad f.  |  First Impressions 
Clasificación:
3.0

I would not recommend this facility to anyone. access is inconvenient, price is too high, some employees need to be taught proper customer service skills.

Karl T.  |  Overall Experience 
Clasificación:
5.0

x

kevin p.  |  Overall Experience 
Clasificación:
5.0

JoAnn from the facility was fantastic. My problem lies with the customer service. I needed to make a 5 minute phone call to see if I forgot an item near my unit. Instead I waited on hold for over 45 m

Devin G.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and clean facility.

John P.  |  Overall Experience 
Clasificación:
5.0

Great place, very clean clean and the workers are awesome. Highly recommend this place for all your storage needs.

ron h.  |  Overall Experience 
Clasificación:
5.0

We loved Joanne, she was always there to help us, she went above and beyond great customer service.

Bob F.  |  Overall Experience 
Clasificación:
1.0

General manager was very rude

Jessica S.  |  Overall Experience 
Clasificación:
5.0

Great experience using your facility. Always clean, staff always friendly helpful. Climate control was nice to have. Will recommend to friends and family.

Jeannie B.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente 

Dora J.  |  First Impressions 
Clasificación:
5.0

I rented here for four years. Extremely well run facility. Even with inevitable employee turnover, the employees were always professional, helpful and friendly.

NINA T.  |  Overall Experience 
Clasificación:
5.0

The customer service was very impressive. The UHaul representatives were knowledgable, positive, and helpful.

lorraine a b.  |  Overall Experience 
Clasificación:
4.0

The counter person who was assisting me said i was not due a refund. I prepaid. I argued and finally manager came and issued it.

Phil R.  |  Overall Experience 
Clasificación:
5.0

Both locations - Truck rental in Phoenix and the storage in Tucson were very personable and did an excellent job

JOHN R.  |  First Impressions 
Clasificación:
5.0

Very clean and friendly staff.

kaycie l.  |  Overall Experience 
Clasificación:
5.0

Super helpful and had great suggestions for our upcoming move. Will definitely use again.

Elizabeth K.  |  First Impressions 
Clasificación:
5.0

Everyone at this Uhaul facility were helpful, professional and kind!

heidi i.  |  Overall Experience 
Clasificación:
5.0

Clean, secure storage facility. Would be nice if it had slightly longer hours.

Michael T.  |  Overall Experience 
Clasificación:
5.0

great team, helped me anytime I needed anything

Danny D.  |  Overall Experience 
Clasificación:
5.0

Thank you to the girls who took care of our needs

linda s.  |  Overall Experience 
Clasificación:
4.0

It is a nice facility. I would have given a 5-star rating, but I was assigned an exterior unit where so much dust got into my stuff-I'll be dusting for weeks! Ask for an interior unit & you'll be ok.

Alma A.  |  Overall Experience 
Clasificación:
5.0

Amanda delivered our u boxes on time and was awesome to work with

cheryl w.  |  Overall Experience 
Clasificación:
5.0

very fast delivery

Edward A.  |  Overall Experience 
Clasificación:
5.0

Great....super service!

Karen H.  |  Overall Experience 
Clasificación:
5.0

Great experience

Billy B.  |  Overall Experience 
Clasificación:
5.0

We used you're storage facility. Great experience. Staff very helpful.

earl f.  |  Overall Experience 
Clasificación:
5.0

Storage unit was very clean. Location was great. Staff was always very nice and helpful. We would definitely recommend.

dennis w.  |  Overall Experience 
Clasificación:
5.0

Very nice customer service very professional ..Thanks U-Haul your the best!

marcus c.  |  First Impressions 
Clasificación:
5.0

I had 2 U boxes delivery from across the country. The service was very fast and flexible with scheduling. Picked quickly once finished. Very professional and courteous through the entire process.

john g.  |  Overall Experience 
Clasificación:
5.0

The person who delivered the U box to my home was pleasant, very competent, and positionied it perfectly in the small space available and on time, with very little notice before delivery and pickup.

Yolanda b.  |  Overall Experience 
Clasificación:
5.0

The whole rental experience was perfect...no problems. Large units for a reasonable price.

william g.  |  Overall Experience 
Clasificación:
5.0

Nice people very helpful

kevin p.  |  First Impressions 
Clasificación:
5.0

Team was great!

Francisco L.  |  Overall Experience 
Clasificación:
1.0

this evaluation is based on your continued billing and harrassment on a storage unite i do not have and never had.

jeannette d.  |  Overall Experience 
Clasificación:
5.0

So happy with my Uhaul U-Box experience. From start to finish it was easy and everything arrived safe and sound. It even arrived almost a week early, which was so convenient. Definitely recommend.

Patricia N.  |  Overall Experience 
Clasificación:
5.0

Marana U-Haul received our Box from Chicago, and had it delivered to our new home in Green Valley AZ. Their driver (woman) was excellent, she communicated VERY well and did a great job!! Thanks!!

Charles S.  |  Overall Experience 
Clasificación:
4.0

Was not uhaul the majority of time that I had the unit, but I don't have any complaints. ¡Gracias!

COLLEEN M.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Very clean storage unit. Area is very well lit. I would definitely recommend this location.

Elaine W.  |  Overall Experience 
Clasificación:
4.0

n/a

SUSANNE Z.  |  Overall Experience 
Clasificación:
4.0

We used the U-box service so had no experience with your storage facilities. Overall experience was quite positive.

carol w.  |  Overall Experience 
Clasificación:
5.0

Moving by Ubox is the only way to go

STEVE W.  |  Overall Experience 
Clasificación:
5.0

I never saw the facility. I stored my U-Boxes there and you delivered and picked them up. Your delivery driver was super helpful went above and beyond. The very best careful, courteous and super!

Karen k.  |  Overall Experience 
Clasificación:
5.0

Gracias

Andres Y.  |  Overall Experience 
Clasificación:
5.0

The staff was very accommodating and friendly and open the gate for me and drove me straight to my storage very comfortable experience thank you so much Uhaul

james w.  |  First Impressions 
Clasificación:
5.0

Great service overall... especially from the Uhaul Ubox delivery and pickup driver Karena.

Kelly M.  |  Overall Experience 
Clasificación:
4.0

Thanks for your help

ALLEN W.  |  Overall Experience 
Clasificación:
3.0

I will never use your place again. I called to let someone know we would be out but could not did it till the 2nd of the month. Was told sorry we don't pro rate. So it has been empty since the 2nd.

troy O.  |  Overall Experience 
Clasificación:
2.0

200 char limit? Really? I rented a 10' truck & NOT told it had no ramp! Mentioned this at rtrn and staff didn't care. Try mving a fridge with no ramp! more happened but not enough spc to notate!

Cecil L.  |  Overall Experience 
Clasificación:
5.0

In and out. Can’t beat that.

Gerald L.  |  Overall Experience 
Clasificación:
5.0

Well done.

STEPHEN H.  |  Overall Experience 
Clasificación:
5.0

I was very confident my belongings were safe in my storage unit. I called a couple of times with questions and I was always pleased with the friendly attitude and helpfulness I was given.

Soleil H.  |  Overall Experience 
Clasificación:
5.0

Christian did a excellent job checking me in.

Christy C.  |  First Impressions 
Clasificación:
5.0

We used the Ubox service and it was a great experience

mike h.  |  Overall Experience 
Clasificación:
5.0

All the steps in the process went as planned and the staff was always helpful and pleasant. I would recommend them to my family and friends. Thank you very much. Veronica

veronica b.  |  Overall Experience 
Clasificación:
5.0

Easy to check in

Karen G.  |  First Impressions 
Clasificación:
1.0

Watch your account as I have been charged multiple times . I got random charges and now will have to deal with the bank and the law enforcement which will take tons of my time

Karol S.  |  Overall Experience 
Clasificación:
4.0

great place to store your things.

Francisco M.  |  Overall Experience 
Clasificación:
5.0

My move was a pain, coming from Portland Oregon to Tucson Arizona, with a month in between our move visiting family in Salt Lake City. Uhaul Ubox service was a life saver. A+. THANK YOU

Christopher J.  |  Overall Experience 
Clasificación:
5.0

Excellent, professional service!

Elaine W.  |  First Impressions 
Clasificación:
5.0

We did not go to the facility. The survey did not allow us to say n/a. Kareena, our delivery person, was excellent! A rare professional, in every sense of the word. We give her our highest rating.

barb f.  |  Overall Experience 
Clasificación:
5.0

Awesome service! Great staff! Super friendly and helpful...they helped me with my storage unit and I was able to check-in within minutes. They also drove me to my unit so that I knew where it was.

dennis t.  |  First Impressions 
Clasificación:
2.0

Called an 80-year-old man to throw out a few broken down boxes and a trash can. Threaten to charge him $25. Shame on you

JAMES R.  |  Overall Experience 
Clasificación:
5.0

Polite courteous service.

Charles S.  |  Overall Experience 
Clasificación:
5.0

Very friendly helpful employees

Robert C. | Reservación
Clasificación:
5.0

My service advisor was great. Very knowledgeable and professional.

Dennis W.  |  First Impressions 
Clasificación:
4.0

Cooperative, courteous and professional regarding our hauling and storage needs

Gary S.  |  First Impressions 
Clasificación:
5.0

well managed facility and operation

JACK J.  |  Overall Experience 
Clasificación:
3.0

The woman who helped us to move in went above and beyond helpful! She was a delight. Moving out, the first man to help was completely unfriendly and unhelpful. Husband closed us out because of him.

Jeff S.  |  Overall Experience 
Clasificación:
5.0

Customer service is great! Thank you

Patricia R.  |  Overall Experience 
Clasificación:
5.0

Good service

Richard k.  |  Overall Experience 
Clasificación:
4.0

No comment

robert b.  |  Overall Experience 
Clasificación:
4.0

Thank you!!

David S.  |  Overall Experience 
Clasificación:
5.0

Great and friendly people to work with.

John B.  |  Overall Experience 
Clasificación:
5.0

Absolutely wonderful. Especially Josh! He is the best!

Steven B.  |  Overall Experience 
Clasificación:
5.0

Clean, well maintained, helpful and friendly staff, I would recommend this facility!! I rented equipment and also a storage unit...VERY HAPPY with service at this location!!

LAURIE J.  |  Overall Experience 
Clasificación:
4.0

Helpful

Jason Joel L.  |  Overall Experience 
Clasificación:
4.0

after initial confusion, manager came through and solved my problem

Art K.  |  Overall Experience 
Clasificación:
4.0

They maintained 2 U-Cubes for us and both arrived in great condition!

sally c.  |  Overall Experience 
Clasificación:
2.0

I emptied my storage on 9/23 but the staff wouldn't close my acct since they weren't open yet. I phoned on 9/24 and closed my acct and was specifically assured that my auto renewal on 9/30.. no space

karl p.  |  Overall Experience 
Clasificación:
5.0

Just wish they would have called before pick up of the empty boxes.

bonnie s.  |  Overall Experience 
Clasificación:
4.0

No comment

MICHELLE O.  |  Overall Experience 
Clasificación:
4.0

This was our very first time using U-Haul Storage Facility and we had a great experience; we would definitely use this company again!! Thank you U-Haul staff at the Marana location!!

arthur b.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful. Couldn't ask for better service.

judy b.  |  Overall Experience 
Clasificación:
5.0

Excellent service.

veronica j.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, clean, secure storage facilities.

Diana S.  |  Overall Experience 
Clasificación:
5.0

No additional comments at this time.

Steven S.  |  Overall Experience 
Clasificación:
5.0

The staff were very helpful and accommodating.

Peter B.  |  Overall Experience 
Clasificación:
4.0

Nice faciity

Robert O.  |  Overall Experience 
Clasificación:
5.0

Great facility. Staff is great. Their manager is one of the best I've ever encountered.

Janet S.  |  Overall Experience 
Clasificación:
5.0

Great friendly and helpful staff. Made it easy and quick to get what I needed. I feel so happy and comfortable having my storage unit here.

Marisa G. | Reservación
Clasificación:
5.0

I appreciate the staff and overall experience was terrific. Well run operation.

Bernard F.  |  Overall Experience 
Clasificación:
5.0

Best storage place we have ever used. Outstanding !

tom b.  |  Overall Experience 
Clasificación:
2.0

We've rented a moving truck and drove more than 60 miles and Rented a storage unit and no discount was given. There is an special to get first month free with this bundle, but discount was not given.

Patricia R. | Reservación
Clasificación:
4.0

Nice place, and they took GOOD care of my 2 U-Boxes from across country

Kenn S.  |  Overall Experience 
Clasificación:
5.0

Very nice experience

Cynthia S.  |  Overall Experience 
Clasificación:
5.0

THE STAFF IS ALWAYS HELPFUL AND FRIENDLY...

LEE K.  |  Overall Experience 
Clasificación:
5.0

The staff at the store were very helpful and so friendly! if I was ever in need of a storage unit again I would return to this facility.

theresa p.  |  Overall Experience 
Clasificación:
5.0

Great service Professional Courteous

Alan L. | Reservación
Clasificación:
5.0

n/a

Nicholas W.  |  Overall Experience 
Clasificación:
5.0

I noticed an email charging me $54 for August on the same date I closed out the unit. Hopefully this did not get charged to my account.

Margaret M.  |  Overall Experience 
Clasificación:
5.0

All staff are very professional, approachable, and helpful. Keep up the good work. Gracias.

espiranza e.  |  Overall Experience 
Clasificación:
4.0

Consistent hours through out the week and extended hours on the weekend.

Luis M.  |  Overall Experience 
Clasificación:
5.0

Everyone was vey friendly and helpful

Rebecca J.  |  Overall Experience 
Clasificación:
5.0

Great place, very accommodating

Jonathan S.  |  Overall Experience 
Clasificación:
5.0

Clean facility and very helpful employees. I would recommend.

jason m.  |  Overall Experience 
Clasificación:
2.0

u box delivery person rude and not friendly

bill d.  |  Overall Experience 
Clasificación:
5.0

No comments at this time.

David G.  |  Overall Experience 
Clasificación:
5.0

These questions are irrelevant to me as I had my U-Box shipped to my home and never saw the facility, but the employee who delivered my boxes was extremely friendly and professional.

MELISSA K.  |  Overall Experience 
Clasificación:
1.0

No one here returns my calls, the U Box delivery person Karina is especially bad at it. Every delivery was late by 2+ hrs. I was told b/c of truck size it had to be in 3 drops, could have been in 2.

Cassandra M.  |  Overall Experience 
Clasificación:
2.0

My container was not ready at the appointed time or correct location. Staff did best to sort this out; not really their problem. But super annoying nonetheless.

Benjamin L.  |  Overall Experience 
Clasificación:
5.0

Very convenient. Appreciate the way the gates require in and out access to avoid people sneaking in behind another.

clariant c.  |  Overall Experience 
Clasificación:
5.0

Pod was dropped off and picked up in a timely manner, employee was very nice.

Jason G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba