Comentarios de los clientes para U-Haul Moving & Storage of Marana

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Marana

Clasificación general:

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rod O.
Clasificación:

I always receive helpful and professional service at the Marana U-Haul location. It is a well run business with friendly and knowledgeable staff.

Michael F.
Clasificación:

Very friendly, professional. staff, dropped off my rental just 15 minutes before closing, those 2 guys were very good, didn't even care it was almost closing time, great job guys, you're an asset to U-Haul, Thanks!

beverly C.
Clasificación:

U-box was falling apart and of questionable integrity. Movers that U-Haul employed to do the loading were sloppy, used only one set of moving blankets, and had no idea what they were doing. As a result 2 pieces of antique furniture were damaged due to the placement in the U-box ( which was falling apart!). I would not recommend either U-Haul U-box services or Wildcat Movers, and will avoid doing business with U-Haul in the future when I need to move things of any value.

Nigel R.
Clasificación:

No problems very easy way to move

Jennifer L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

James D. | Overall Experience |
Clasificación:

Good people good service and friendly

Elizabeth G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

IAIN G.
Clasificación:

El cliente no dejó un comentario.

PATRICIA Y.
Clasificación:

El cliente no dejó un comentario.

JOHN B.
Clasificación:

No improvement needed

Matthew K.
Clasificación:

pick up the screws/nails on the asphalt so no one gets a flat tire.

WILLIAM T.
Clasificación:

I forgot the moving blankets. Had to call customer service to get them off the bill, call wait time took too long vs value.

KELLY D.
Clasificación:

El cliente no dejó un comentario.

Jane R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

STACY V.
Clasificación:

El cliente no dejó un comentario.

Eric S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MARY G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

chari M. | Overall Experience |
Clasificación:

Your staff was so terribly rude and so everything else was perfect the that just doesn't matter after that does it

TIALISA F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CLYBERT Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Laura H.
Clasificación:

Educate your customer on the limits of the old machinery, the to dos and not to dos ahead of time to spare them if extra time and extra cost that use of older machinery can cause. Don't provide equipment availability when it is not, being notified one day ahead that what is planned and paid is no longer an option, is unacceptable - being moved from a 26' to 20' for a relocation move caused us to repack and obtain storage unit last minute, delaying travel time and causing a major disruption to an already exhaustive stressful move. Online selections have faults I.e. constant price changes before order is even placed, as well as selections or selected - numerous long wait calls made to complete and confirm order, and still not correct costing additional funds..

kevin l. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JOSEPH R.
Clasificación:

Nothing, you guys are awesome

Rodney T.
Clasificación:

El cliente no dejó un comentario.

SONNY JAMES S.
Clasificación:

El cliente no dejó un comentario.

ROBERT M.
Clasificación:

El cliente no dejó un comentario.

Lino N. | Overall Experience |
Clasificación:

Just two minor issues, appeared unit had a leak, two boxes appeared stained no damage. Next appeared unit got very hot sometimes during the contract, cake stand lid had packing plastic melt and permanently damage it. Not bad for three years.

BRADLEY G.
Clasificación:

Unbelievably fast check in. Pro level.

BRYAN B.
Clasificación:

Awesome !!! the ladies upfrontwas amazingThank u 🥰♥️🌹😛🤑 Thank u ladies u for lately me vent .It meant alot..On to my next journey. Wwwmsfivestarhair.com my website . online Everyone Go Check it out .. Thanks Again

JORGE N.
Clasificación:

El cliente no dejó un comentario.

BRETTA C.
Clasificación:

El cliente no dejó un comentario.

Joseph K.
Clasificación:

El cliente no dejó un comentario.

AMANDA M. | Overall Experience |
Clasificación:

The staff at this location was less than helpful & I ended up having to get 3 units. 2 at this location and 1 other at a completely different facility & company. This issue would have been handled better had they given me the largest unit as I asked for in the beginning. The gentleman helping was not interested in looking or listening. The manager was less than willing to apologize for costing me more $$ & didn’t even offer to exchange/ move / discount for the error made by staff. I would 💯 not recommend this place.

KEVIN M.
Clasificación:

El cliente no dejó un comentario.

Jason P.
Clasificación:

El cliente no dejó un comentario.

colleen R.
Clasificación:

El cliente no dejó un comentario.

Ronnie T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Susanne G.
Clasificación:

The loading experience was awful. They did not have things ready and seemed totally disinterested. Very disappointed in the Highlands Ranch office.

JOSE S.
Clasificación:

El cliente no dejó un comentario.

Rebecca C.
Clasificación:

very happy with the service, the staff was friendly and helpful. was nice to see everyone wearing masks and being respectful.

REBECCA C.
Clasificación:

staff was friendly and helpful, everyone was wearing masks. the whole process was easy.

John D.
Clasificación:

The trailer did have a dented panel but did not interfere with use of trailer

BRADLEY F.
Clasificación:

Everything went smooth on pickup and drop-off was fast and easy. Anthony had me check to make sure the lights, blinkers, and other functions were working correctly for the next family and wanted to make sure there were no issues with the van while I had it on my short move. Thank you

Sharon N.
Clasificación:

El cliente no dejó un comentario.

Thomas W. | First Impressions |
Clasificación:

Needed a spot to park my RV and made the call to Josh who was very accommodating and super friendly. His lot is clean, well lighted and has a rodent control program that was important to me when parking and RV outside. Just a perfect spot for me 👍

JOHNNY S.
Clasificación:

El cliente no dejó un comentario.

Mary N.
Clasificación:

Do NOT rent a thing this location. This happened not once but TWICE at the Chevron not Marana. WE ended up 13 miles down the road at another location. That up us 1 hour behind for the movers. Transportation would not give us the $50 reservation promise instead she gave us $36 and said take it or leave it. I. Will never recommend haul again. Soooo wrong customer service is nonexistent.

Johnathan W.
Clasificación:

Service was polite and prompt.

Jeff S.
Clasificación:

Drip was easy and smooth.

Richard A.
Clasificación:

El cliente no dejó un comentario.

GREGORY M.
Clasificación:

Thank you for smooth transaction.

Keanu K.
Clasificación:

Ensure additional equipment customers order are secure in the truck. I scheduled a pick up at 0600 and when I arrived to get the truck the dolly I requested wasn't in the truck so I had to wait a whole hour for an employee to show up so I could get one. And they couldn't compensate me for that hour, the truck still needed to be back at the original time when it wasn't something I did that delayed my move. A very rookie move from a do play that's been around for so long.

ELIZABETH B.
Clasificación:

El cliente no dejó un comentario.

Joel F.
Clasificación:

Very professional and helpful.

Dave E.
Clasificación:

El cliente no dejó un comentario.

Gary O.
Clasificación:

will never use agian or recommend to anyone. you had 1st delivery a whole month off and caused grief moving out..was still loading when new owner moving in !! got hard time with delivery because was told s tuson was " out of delivery area" ?? only good points were both delivery and drop off drivers nice. TERRIBLE EXPERIENCE !!!

ANTONY M.
Clasificación:

El cliente no dejó un comentario.

Edward H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

WALFRED J.
Clasificación:

El cliente no dejó un comentario.

LLOYD S. | First Impressions |
Clasificación:

Went the uhaul at 4040 ina where I was treated abusivly by the staff! Being gaslights repeatedly by a dispicable woman at intake,who repeatedly gas lighted me and was mislead by shop personnel to repair area! Causing damage to my vehicle!! Finally ended up at the one on the frontage road off of Cortaro where I was rescued from the horrible attacks at the 4040 ina location!! Service man accused me of being drunk! And in a location never had a dui in my life and was not Inebriated when I returned five hours early next day was again repeatedly abused by the same person! Was redirected to Cortaro location ,where I received proper treatment by staff that seemed to care! Joshua the manager there made things right for me! Thank God for him and his courteous staff!...please note something is very wrong at the 4040 ina location! I’m 72 years old a disabled American vet! I did not deserve to be treated abusively by the people at 4040 ina location! Was one of the worst experiences ever by co personnel!. God help anybody who goes into that place I’m talking about 4040 ina road!

Richard H.
Clasificación:

Professional Clean store front and truck Well done

James D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

R W.
Clasificación:

El cliente no dejó un comentario.

DAVID B.
Clasificación:

Uhaul comes through again with the right rental, great customer service, and solid value.

MICHAEL D.
Clasificación:

Interior of cab was not cleaned before I picked it up and I had to change my plans in order to pick up the truck at this location rather than the one where I had made the reservation. On another very important note, the check engine light came on after filling up in Salt Lake City. When I contacted road side service they required me to drive the truck to a Uhaul location to have it checked out rather than having a mechanic come to my location. This required me to get back track on the freeway driving a truck with the emergency flashers on because the truck wouldn't go over 45 miles per hour while traffic was speeding by in at 75 miles per hour or more. This placed me in an safe and unacceptable situation which I did not appreciate. As a consequence I doubt I will rent with Uhaul again.

Ken F.
Clasificación:

Happy with your great staff and service. Only thing was the truck had pretty significant front end problems and the ride was really bad. Fix the truck and you are golden. Thanks for all the help.

WILL H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DIANE D.
Clasificación:

This location was the most efficient check out and check in ive ever had. I had great service, and would come back and use this location again over others in town.

Peter B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Charles P.
Clasificación:

El cliente no dejó un comentario.

Analizbeth and Duane F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

El cliente no dejó un comentario.

JARED A.
Clasificación:

El cliente no dejó un comentario.

GERALD V.
Clasificación:

El cliente no dejó un comentario.

David E.
Clasificación:

Perfect vehicle for the job-hauling 2000 lbs of grapes 2500 miles in an air conditioned cargo van.

Roxanne J.
Clasificación:

The Ubox worked better than I thought, it terms of how much I was able to fit in it and the undamaged condition in which everything arrived.

jeffery M.
Clasificación:

I have always been pleased with my experience here. I rent equipment a few times a year for my business. I reserved a truck at another location accidentally, and it was a completely different experience. It certainly made me appreciate the service here.

Matthew K.
Clasificación:

This went well, person checking in the equipment was friendly and efficiently completed the check in process. Very good service.

KIM K.
Clasificación:

El cliente no dejó un comentario.

LAURA M.
Clasificación:

El cliente no dejó un comentario.

Richard L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

david P. | First Impressions |
Clasificación:

All staff was wonderful ,very courteous and professional and they made me feel very comfortable you have a GREAT bunch of people there and they deserve to be recognized thank you and a $raise$ would be nice for them because you don’t get nice help like that at other places U-HAUL is great thank you my name is David Perez .

AMANDA M.
Clasificación:

Unprofessional. The truck we rented was filthy & when we asked for the largest storage unit, we were not offered the largest and now I have 2 units @ Uhaul & one at a different facility. If I had the energy to move all of my stuff again, I would remove everything from Uhaul & somewhere else.

ROLF T.
Clasificación:

Under-staffed. We stood in line for almost 25 minutes with only one customer ahead of us who was being waited on already when we arrived for our reservation.

PHILLIP M.
Clasificación:

Everything went as expected, truck was ready and delivered as expected. People working inside were very pleasant to work with.

William H.
Clasificación:

El cliente no dejó un comentario.

Paul A.
Clasificación:

Kudos to the agent who set us up with the trailer. I loved that he took the time to fix a burnt out fuse for the lights and get us on our way. No charge!

Brock M.
Clasificación:

Without a doubt the best U-Haul Center we have ever dealt with. Always friendly, no hassle service. This place should be the flagship of your brand.

JAVIAR C.
Clasificación:

Thank you for making my equipment drop off fast easy and convenient!

Alfredo C.
Clasificación:

El cliente no dejó un comentario.

h jeffrey K.
Clasificación:

El cliente no dejó un comentario.

Kathryn A.
Clasificación:

No they were quick, courteous, efficient and kind!

Doug M.
Clasificación:

Hire more Dylan's! Great staff.

ELZA H.
Clasificación:

El cliente no dejó un comentario.

Satyavelan N.
Clasificación:

El cliente no dejó un comentario.

Scott M.
Clasificación:

The staff is friendly, very knowledgeable, fast and efficient. The equipment has always been clean and in working condition. I've been renting from here both storage and equipment for several years and I have absolutely zero complaints.

LEDGER W.
Clasificación:

El cliente no dejó un comentario.

james a. | Overall Experience |
Clasificación:

Have been in and out for many years and they accommodated me with professionalism and courtesy and always several day grace period to anti up the doe 💵 .. I will aways recommend and use them even from across the city...

Stephen M. | First Impressions |
Clasificación:

Very professional and no problems

William B. | Overall Experience |
Clasificación:

They have everything you need to move with prices for boxes, etc that are comparable to other retailers.

Steve M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kristina W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Virgil S.
Clasificación:

El cliente no dejó un comentario.

JEFFREY C.
Clasificación:

Keep up the great work!

DAVID C.
Clasificación:

Friendly staff members and clean facility. Easy drop off with covered shade.

Mark D. | First Impressions |
Clasificación:

The first 2 contacts at this facility there were no vacancies. The staff would not take my name for a waitlist. On the third call something had just opened up. Not the best customer service. So disappointing.

KIRK T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christine B. | Overall Experience |
Clasificación:

Reasonable monthly fee in addition to secure and clean environment. I would recommend to others.

DAVID H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Charles G.
Clasificación:

Everything was great, everyone was friendly. They are very helpful Without Limits

Richard W.
Clasificación:

El cliente no dejó un comentario.

Raul T.
Clasificación:

Please check lighting on trailers. I lost 30 to 40 minutes due to lights on the trailer not working. Also parking lot could use some attention.

Gregory N.
Clasificación:

El cliente no dejó un comentario.

Kevin B.
Clasificación:

El cliente no dejó un comentario.

James W.
Clasificación:

El cliente no dejó un comentario.

William B.
Clasificación:

El cliente no dejó un comentario.

George D.
Clasificación:

Scheduling the equipment was a bit difficult. Returning was very easy and the young man that assisted me was great. Figure out who it was and give him a raise.

JEFFREY W.
Clasificación:

El cliente no dejó un comentario.

LEONARD F.
Clasificación:

El cliente no dejó un comentario.

jill R.
Clasificación:

It was quick and easy. Employee attentive to our needs. My personal truck Broke down in the parking He tried to help. Definitely rate 10 of 10!

David D.
Clasificación:

Manager never called me back even after calling several times.

MARGIE LEE H.
Clasificación:

El cliente no dejó un comentario.

Craig B.
Clasificación:

El cliente no dejó un comentario.

Justine C.
Clasificación:

El cliente no dejó un comentario.

bryan s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jerod H.
Clasificación:

El cliente no dejó un comentario.

duane D.
Clasificación:

Nothing I can think about. The service was good!

Jeffrey S.
Clasificación:

The guy hooked up the trailer for us and helped us secure the vehicle on the trailer. Very nice.

russell s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KEITH K. | Overall Experience |
Clasificación:

rented 5 26 foot u haul trucks the 5th one i loaded for cleaning out my storage unit no air conditioning. i bring truck back they want more money for fuel charge i went 54 miles and put 5 gallons back in the tank they said it wasn't enough that $20 extra will fill take back up.i finally got them realize i was correct on that mater. Then ask them to discount for no air what do i get a sorry REALLY!

LESLIE C.
Clasificación:

El cliente no dejó un comentario.

ROBERT S.
Clasificación:

Customer service

Dustin S.
Clasificación:

Rented a 26ft on a corporate account. I rent trucks from you almost every week. This truck had an exhaust leak. The A/C made a great heater. As in it did not work at all. The front end was horrible. It shook and pulled. The employee that was working that morning showed up and saw me there for 45 minutes. Standing in the parking lot. I tried to do the 24/7 check in. And I couldn't. I was in a hurry and he made sure not to open till exactly 7am. Which made me late to my crew. The truck still had trash behind the seat. Overall one of the worst rentals I've had this year.

Doug M.
Clasificación:

Have Dylan there 24/7. Really helpful and went out of his way to accommodate me when there wasn't a 15' Truck available for a short haul.

Mel C. | Overall Experience |
Clasificación:

The staff and facilities were great. I would definitely use them again.

Dennis T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

TERRENCE S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kenneth D. | First Impressions |
Clasificación:

Facility is well maintained and clean. I like that there are carts, without broken wheels, to use and easily accessible. What I don't like is having to get out of my vehicle to enter and exit. Yes there are openers available so I may get one of those.

ENZO P. | First Impressions |
Clasificación:

Professional, courteous, kind and friendly. Very understanding of tough situations and needs of their clients when luck simply isnt goin their way and need a little reasonable cooperation to get by. Thank you!

ANDREW V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kelly H. | Overall Experience |
Clasificación:

Very convenient, staff was friendly, and I will use this U-Haul for all my storage and moving needs!!

DEBI N. | Overall Experience |
Clasificación:

Location is fairly convenient. Off the freeway but can only enter one way

JOSE S. | Overall Experience |
Clasificación:

Friendly and experienced personnel

jose p. | First Impressions |
Clasificación:

Staff was unfriendly and not helpful when i attempted to leave the uhaul truck at the same location as the storage unit i rented after driving in from Kingman Az. , The staff tried to make me take the truck to another location about 20 miles away. to not inconvenience them??? they threatened to charge me with $300 additional fees if i did not take the truck to another moving center. Good customer service was not a concern, and didnt offer solutions or to help with additional gas costs. i had to call the Uhaul help line to get assistance. (Very disturbing and Sad)

Johnny F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Alvaro C. | Overall Experience |
Clasificación:

The general manager in Tucson is racist he has all the locations in Tucson below Uhaul standards if there’s any since he got this job but nobody cares

DAVID M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kevin T. | Overall Experience |
Clasificación:

Just amazing all the way through, from renting my truck to storage rental, I definitely recommend them. Thank you you U-Haul

gregory m. | Overall Experience |
Clasificación:

Expensive

Joseph M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ricardo z. | First Impressions |
Clasificación:

Very happy with my experience.

barbara v. | Overall Experience |
Clasificación:

Employees were very helpful and friendly. They did everything possible to meet my needs. When I had to cancel my storage unit, the reversal was seamless and employees were gracious and understanding.

Danielle O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jim C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Steven S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sabine R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alvaro C. | First Impressions |
Clasificación:

General manager Joshua avoided speaking with me he refused to help and gave us horrible customer service he would call me and tell me he would be at the store to come speak with him and suddenly disappear! Uhual needs to be better on hiring better customer service professionals! Would not go back or recommend at all.

Maria Z. | Overall Experience |
Clasificación:

Thank you!

Peter N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ross i. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jack J. | Overall Experience |
Clasificación:

nice place and nice mgt. Only drawback, not enough parking for patrons. Parking by office is way, way off in the distance. The parking spots by the units are always permanently taken by trailers and derelict autos, in various states of repair. Other Uhaul places that I have rented do not allow folks who rent units, to also park their excess cars or trailers; the only annoyance at an otherwise nice facility

John F. | First Impressions |
Clasificación:

Best group of people in any UHaul from the GM on down

sherman m. | Overall Experience |
Clasificación:

enjoyed working with the staff

Roger W. | Overall Experience |
Clasificación:

Only problem was they didn't reserve the spot I was supposed to have

Susan H. | Online Move In |
Clasificación:

I work nights so being able to do everything on line was very convenient for me. Property is very clean too.

STEVEN F. | Overall Experience |
Clasificación:

Good experience. Staff is excellent. Highly recommend.

bryan s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Rebecca C. | First Impressions |
Clasificación:

Staff was very friendly - both on the phone when I called from NM and in person when I arrived and checked in. Process was professional. Staff very helpful. Storage units were cleaned and well maintained.

Jami W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Howard F. | Overall Experience |
Clasificación:

Having a storage unit next to the exit certainly made things easy, but I would rate the facility well regardless of that.

Joseph M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

David W. | First Impressions |
Clasificación:

Josh was very courteous and professional.

Sharon S. | First Impressions |
Clasificación:

Outstanding customer service! Everyone was so helpful and friendly!

BOB C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

bryanna v. | Overall Experience |
Clasificación:

Clean, convenient, and Easy to utilize.

Garner W. | First Impressions |
Clasificación:

The storage facility is modern and very clean! This is the second time I used a U-haul storage and this one by far is the best one -- a sliding down door and metal wall interior. The previous one (Lubbock, TX) was all wood, concrete floor, but a swinging wooden door, like a barn. It wasn't as roomy. But, this one today was pleasantly impressive. Clean & modern. Highly recommended.

Sharon M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ashley H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MARCELO F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tony G. | Overall Experience |
Clasificación:

sometimes the staff had computer problems or printing. all in all a good experience with UHaul Marana

Michael B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Erin G. | Overall Experience |
Clasificación:

Very well maintained property.

Robert B. | First Impressions |
Clasificación:

The lady checking us in was very Kind, friendly, and helpful.

Michael B. | First Impressions |
Clasificación:

Quick and courteous!

DANIEL M. | Overall Experience |
Clasificación:

First choice for rental/storage needs, staff always courteous and helpful.

Randy D. | First Impressions |
Clasificación:

Was a good experience and would reamend using them

Debbie A. | Overall Experience |
Clasificación:

I had a unit for two years here and the staff was always helpful, nice, and professional. The facilities were always clean and my property was well maintained in the air controlled units.

Tani H. | Overall Experience |
Clasificación:

Excellent service, easy access, and quality facilities. I would recommend this uhual location for any storage or moving needs!!

Steve P. | Overall Experience |
Clasificación:

Wonderful friendly staff and a clean location!! I will use this location again!!!!

Anthony e. | First Impressions |
Clasificación:

Made moving easy and friendly staff both renting and checking out uhaul and storage

Brandon T. | Overall Experience |
Clasificación:

As a Realtor having great vendors is always great. I will make sure to send my clients over for their needs as we were well taken care of!

Skylar L. | Overall Experience |
Clasificación:

Staff was very helpful. I went to another UHaul location and they gave my unit away. I called this one and they got me a unit right away and were very helpful.

William B. | Overall Experience |
Clasificación:

The place to go to. Love the helpful staff

Andrew E. | First Impressions |
Clasificación:

Wonderful customer service, even assisted when I was unable to install the antisway on my trailer, the gentleman came and did it for me. Always use Uhaul and I'm never disappointed.

JOSE S. | First Impressions |
Clasificación:

Great customer service

GARY W. | Overall Experience |
Clasificación:

Excellent customer service and very professional

William B. | First Impressions |
Clasificación:

Very helpful staff they went out of their way to help me with my move from Florida

Tony M. | Overall Experience |
Clasificación:

Price not competitive. Locked out if payment is 1 day late is theft of property.

David L. | Overall Experience |
Clasificación:

not happy with the layout of the motor home storage site. You have way to many trailers by the gate for entrance and exit to yard. Also not happy with the rate increase.

Dennis W. | Overall Experience |
Clasificación:

Great customer service! Nice, clean, professionally managed facility.

Carl B. | Overall Experience |
Clasificación:

I checked-out, I was asked for a photo of empty storage room, which I provided. I then stated that I left the door open and I got the response "well I guess now I have to go shut it", unprofessional!

Roger P. | Overall Experience |
Clasificación:

Good people

Kathleen E. | First Impressions |
Clasificación:

Everything went smoothly.

albert h. | Overall Experience |
Clasificación:

Great stuff

derrick p. | Overall Experience |
Clasificación:

Highly recommended

Steve L. | Overall Experience |
Clasificación:

Enjoyed and recommend this U-Haul location. I spent several years with them utilizing the covered RV storage. Took advantage of the sewer dump and staff was always friendly and willing to assist.

Brandon T. | First Impressions |
Clasificación:

Reps were very helpful in giving me a heads up that a larger unit would be available, it was free the day they assumed, and I was able to get into that unit asap on our tight schedule!

Natalie B. | Overall Experience |
Clasificación:

Always helpful and friendly

Anthony S. | Overall Experience |
Clasificación:

N/A

algea c. | Overall Experience |
Clasificación:

Everything was great

Stacy S. | First Impressions |
Clasificación:

Joann Cain and Cesar provided service to me above and beyond as they helped me through a stressful personal time dealing with my move and showed me great patience, kindness and service.

james j. | Overall Experience |
Clasificación:

Good experience

DeAnn G. | Overall Experience |
Clasificación:

Always good service from the Ubox delivery and storage facility. Always willing to assist even when they get someone like me who don't know what a a 10x15 is (giggling).

Almut S. | Overall Experience |
Clasificación:

YOUR facility is impressive. CONGRATULATIOMS!

brad f. | Overall Experience |
Clasificación:

It was clean, dry, and secure storage, thanks

Jack J. | First Impressions |
Clasificación:

whenever in Tucson, use this Uhaul facility. It your best in the region !!

Gary W. | Overall Experience |
Clasificación:

We had 3 different units over the course of a year. They were great to work with when we needed to switch to progressively smaller units as we got rid of stuff. Our prepayments rolled over seamlessly

Nicholle B. | Overall Experience |
Clasificación:

Quick and friendly service with fair rates!

Debra G. | Overall Experience |
Clasificación:

They should let you use the trucks and vans to move your stuff like other storage places do. After spending over $2500 for 2 years is the least they could of done but I had to rent a van.

Jesus C. | Overall Experience |
Clasificación:

Great job, very profecional.

michele m. | Overall Experience |
Clasificación:

If and when storage or rental vehicles are needed I will use this facility. The young man that helped me check in went up and beyond to help me.

Richard P. | First Impressions |
Clasificación:

Great facility and service!

west t. | Overall Experience |
Clasificación:

Good place

Gary W. | First Impressions |
Clasificación:

No wait, no problems and the paperwork was easy to understand.

james w. | Overall Experience |
Clasificación:

Always welcoming

Troy R. | Overall Experience |
Clasificación:

This facility was clean, accessible, available. And the staff is great! My only issue was they wouldn’t/couldn’t prorate my rent when I moved out. Rent was paid on 20th; moved out on 24th.

Steven L. | Overall Experience |
Clasificación:

Very well done. A high point on a difficult cross country move.

Dane G. | Overall Experience |
Clasificación:

Very happy with the facility and the staff.

Todd H. | First Impressions |
Clasificación:

This U-Haul site has a secure gate which is the main reason for selecting it.

mark b. | First Impressions |
Clasificación:

So far so good. I’m happy

Elizabeth K. | Overall Experience |
Clasificación:

We had 2 storage units and truck rentals all from same location. They were helpful, knowledgeable, and friendly. The facilities were super clean and well lit. Will use again if needed!

brad f. | First Impressions |
Clasificación:

Room was clean and facility was top notch. Thanks

Karl T. | Overall Experience |
Clasificación:

I would not recommend this facility to anyone. access is inconvenient, price is too high, some employees need to be taught proper customer service skills.

kevin p. | Overall Experience |
Clasificación:

x

Devin G. | Overall Experience |
Clasificación:

JoAnn from the facility was fantastic. My problem lies with the customer service. I needed to make a 5 minute phone call to see if I forgot an item near my unit. Instead I waited on hold for over 45 m

John P. | Overall Experience |
Clasificación:

Friendly staff and clean facility.

ron h. | Overall Experience |
Clasificación:

Great place, very clean clean and the workers are awesome. Highly recommend this place for all your storage needs.

Bob F. | Overall Experience |
Clasificación:

We loved Joanne, she was always there to help us, she went above and beyond great customer service.

Jessica S. | Overall Experience |
Clasificación:

General manager was very rude

Jeannie B. | Overall Experience |
Clasificación:

Great experience using your facility. Always clean, staff always friendly helpful. Climate control was nice to have. Will recommend to friends and family.

Dora J. | First Impressions |
Clasificación:

Great customer service 😊

NINA T. | Overall Experience |
Clasificación:

I rented here for four years. Extremely well run facility. Even with inevitable employee turnover, the employees were always professional, helpful and friendly.

lorraine a b. | Overall Experience |
Clasificación:

The customer service was very impressive. The UHaul representatives were knowledgable, positive, and helpful.

Phil R. | Overall Experience |
Clasificación:

The counter person who was assisting me said i was not due a refund. I prepaid. I argued and finally manager came and issued it.

JOHN R. | First Impressions |
Clasificación:

Both locations - Truck rental in Phoenix and the storage in Tucson were very personable and did an excellent job

kaycie l. | Overall Experience |
Clasificación:

Very clean and friendly staff.

Elizabeth K. | First Impressions |
Clasificación:

Super helpful and had great suggestions for our upcoming move. Will definitely use again.

heidi i. | Overall Experience |
Clasificación:

Everyone at this Uhaul facility were helpful, professional and kind!

Michael T. | Overall Experience |
Clasificación:

Clean, secure storage facility. Would be nice if it had slightly longer hours.

Danny D. | Overall Experience |
Clasificación:

great team, helped me anytime I needed anything

linda s. | Overall Experience |
Clasificación:

Thank you to the girls who took care of our needs

Alma A. | Overall Experience |
Clasificación:

It is a nice facility. I would have given a 5-star rating, but I was assigned an exterior unit where so much dust got into my stuff-I'll be dusting for weeks! Ask for an interior unit & you'll be ok.

cheryl w. | Overall Experience |
Clasificación:

Amanda delivered our u boxes on time and was awesome to work with

Edward A. | Overall Experience |
Clasificación:

very fast delivery

Karen H. | Overall Experience |
Clasificación:

Great....super service!

Billy B. | Overall Experience |
Clasificación:

Great experience

earl f. | Overall Experience |
Clasificación:

We used you're storage facility. Great experience. Staff very helpful.

dennis w. | Overall Experience |
Clasificación:

Storage unit was very clean. Location was great. Staff was always very nice and helpful. We would definitely recommend.

marcus c. | First Impressions |
Clasificación:

Very nice customer service very professional ..Thanks U-Haul your the best!

john g. | Overall Experience |
Clasificación:

I had 2 U boxes delivery from across the country. The service was very fast and flexible with scheduling. Picked quickly once finished. Very professional and courteous through the entire process.

Yolanda b. | Overall Experience |
Clasificación:

The person who delivered the U box to my home was pleasant, very competent, and positionied it perfectly in the small space available and on time, with very little notice before delivery and pickup.

william g. | Overall Experience |
Clasificación:

The whole rental experience was perfect...no problems. Large units for a reasonable price.

kevin p. | First Impressions |
Clasificación:

Nice people very helpful

Francisco L. | Overall Experience |
Clasificación:

Team was great!

jeannette d. | Overall Experience |
Clasificación:

this evaluation is based on your continued billing and harrassment on a storage unite i do not have and never had.

Patricia N. | Overall Experience |
Clasificación:

So happy with my Uhaul U-Box experience. From start to finish it was easy and everything arrived safe and sound. It even arrived almost a week early, which was so convenient. Definitely recommend.

Charles S. | Overall Experience |
Clasificación:

Marana U-Haul received our Box from Chicago, and had it delivered to our new home in Green Valley AZ. Their driver (woman) was excellent, she communicated VERY well and did a great job!! Thanks!!

COLLEEN M. | Overall Experience |
Clasificación:

Was not uhaul the majority of time that I had the unit, but I don't have any complaints. Thank you!

Elaine W. | Overall Experience |
Clasificación:

Very helpful staff. Very clean storage unit. Area is very well lit. I would definitely recommend this location.

SUSANNE Z. | Overall Experience |
Clasificación:

n/a

carol w. | Overall Experience |
Clasificación:

We used the U-box service so had no experience with your storage facilities. Overall experience was quite positive.

STEVE W. | Overall Experience |
Clasificación:

Moving by Ubox is the only way to go

Karen k. | Overall Experience |
Clasificación:

I never saw the facility. I stored my U-Boxes there and you delivered and picked them up. Your delivery driver was super helpful went above and beyond. The very best careful, courteous and super!

Andres Y. | Overall Experience |
Clasificación:

Thank you

james w. | First Impressions |
Clasificación:

The staff was very accommodating and friendly and open the gate for me and drove me straight to my storage very comfortable experience thank you so much Uhaul

Kelly M. | Overall Experience |
Clasificación:

Great service overall... especially from the Uhaul Ubox delivery and pickup driver Karena.

ALLEN W. | Overall Experience |
Clasificación:

Thanks for your help

troy O. | Overall Experience |
Clasificación:

I will never use your place again. I called to let someone know we would be out but could not did it till the 2nd of the month. Was told sorry we don't pro rate. So it has been empty since the 2nd.

Cecil L. | Overall Experience |
Clasificación:

200 char limit? Really? I rented a 10' truck & NOT told it had no ramp! Mentioned this at rtrn and staff didn't care. Try mving a fridge with no ramp! more happened but not enough spc to notate!

Gerald L. | Overall Experience |
Clasificación:

In and out. Can’t beat that.

STEPHEN H. | Overall Experience |
Clasificación:

Well done.

Soleil H. | Overall Experience |
Clasificación:

I was very confident my belongings were safe in my storage unit. I called a couple of times with questions and I was always pleased with the friendly attitude and helpfulness I was given.

Christy C. | First Impressions |
Clasificación:

Christian did a excellent job checking me in.

mike h. | Overall Experience |
Clasificación:

We used the Ubox service and it was a great experience

veronica b. | Overall Experience |
Clasificación:

All the steps in the process went as planned and the staff was always helpful and pleasant. I would recommend them to my family and friends. Thank you very much. Veronica

Karen G. | First Impressions |
Clasificación:

Easy to check in

Karol S. | Overall Experience |
Clasificación:

Watch your account as I have been charged multiple times . I got random charges and now will have to deal with the bank and the law enforcement which will take tons of my time

Francisco M. | Overall Experience |
Clasificación:

great place to store your things.

Christopher J. | Overall Experience |
Clasificación:

My move was a pain, coming from Portland Oregon to Tucson Arizona, with a month in between our move visiting family in Salt Lake City. Uhaul Ubox service was a life saver. A+. THANK YOU

Elaine W. | First Impressions |
Clasificación:

Excellent, professional service!

barb f. | Overall Experience |
Clasificación:

We did not go to the facility. The survey did not allow us to say n/a. Kareena, our delivery person, was excellent! A rare professional, in every sense of the word. We give her our highest rating.

dennis t. | First Impressions |
Clasificación:

Awesome service! Great staff! Super friendly and helpful...they helped me with my storage unit and I was able to check-in within minutes. They also drove me to my unit so that I knew where it was.

JAMES R. | Overall Experience |
Clasificación:

Called an 80-year-old man to throw out a few broken down boxes and a trash can. Threaten to charge him $25. Shame on you

Charles S. | Overall Experience |
Clasificación:

Polite courteous service.

Robert C. | Reservation |
Clasificación:

Very friendly helpful employees

Dennis W. | First Impressions |
Clasificación:

My service advisor was great. Very knowledgeable and professional.

Gary S. | First Impressions |
Clasificación:

Cooperative, courteous and professional regarding our hauling and storage needs

JACK J. | Overall Experience |
Clasificación:

well managed facility and operation

Jeff S. | Overall Experience |
Clasificación:

The woman who helped us to move in went above and beyond helpful! She was a delight. Moving out, the first man to help was completely unfriendly and unhelpful. Husband closed us out because of him.

Patricia R. | Overall Experience |
Clasificación:

Customer service is great! Thank you

Richard k. | Overall Experience |
Clasificación:

Good service

robert b. | Overall Experience |
Clasificación:

No comment

David S. | Overall Experience |
Clasificación:

Thank you!!

John B. | Overall Experience |
Clasificación:

Great and friendly people to work with.

Steven B. | Overall Experience |
Clasificación:

Absolutely wonderful. Especially Josh! He is the best!

LAURIE J. | Overall Experience |
Clasificación:

Clean, well maintained, helpful and friendly staff, I would recommend this facility!! I rented equipment and also a storage unit...VERY HAPPY with service at this location!!

Jason Joel L. | Overall Experience |
Clasificación:

Helpful

Art K. | Overall Experience |
Clasificación:

after initial confusion, manager came through and solved my problem

sally c. | Overall Experience |
Clasificación:

They maintained 2 U-Cubes for us and both arrived in great condition!

karl p. | Overall Experience |
Clasificación:

I emptied my storage on 9/23 but the staff wouldn’t close my acct since they weren’t open yet. I phoned on 9/24 and closed my acct and was specifically assured that my auto renewal on 9/30.. no space

bonnie s. | Overall Experience |
Clasificación:

Just wish they would have called before pick up of the empty boxes.

MICHELLE O. | Overall Experience |
Clasificación:

No comment

arthur b. | Overall Experience |
Clasificación:

This was our very first time using U-Haul Storage Facility and we had a great experience; we would definitely use this company again!! Thank you U-Haul staff at the Marana location!!

judy b. | Overall Experience |
Clasificación:

Very friendly and helpful. Couldn’t ask for better service.

veronica j. | Overall Experience |
Clasificación:

Excellent service.

Diana S. | Overall Experience |
Clasificación:

Friendly staff, clean, secure storage facilities.

Steven S. | Overall Experience |
Clasificación:

No additional comments at this time.

Peter B. | Overall Experience |
Clasificación:

The staff were very helpful and accommodating.

Robert O. | Overall Experience |
Clasificación:

Nice faciity

Janet S. | Overall Experience |
Clasificación:

Great facility. Staff is great. Their manager is one of the best I've ever encountered.

Marisa G. | Reservation |
Clasificación:

Great friendly and helpful staff. Made it easy and quick to get what I needed. I feel so happy and comfortable having my storage unit here.

Bernard F. | Overall Experience |
Clasificación:

I appreciate the staff and overall experience was terrific. Well run operation.

tom b. | Overall Experience |
Clasificación:

Best storage place we have ever used. Outstanding !

Patricia R. | Reservation |
Clasificación:

We’ve rented a moving truck and drove more than 60 miles and Rented a storage unit and no discount was given. There is an special to get first month free with this bundle, but discount was not given.

Kenn S. | Overall Experience |
Clasificación:

Nice place, and they took GOOD care of my 2 U-Boxes from across country

Cynthia S. | Overall Experience |
Clasificación:

Very nice experience

LEE K. | Overall Experience |
Clasificación:

THE STAFF IS ALWAYS HELPFUL AND FRIENDLY...

theresa p. | Overall Experience |
Clasificación:

The staff at the store were very helpful and so friendly! if I was ever in need of a storage unit again I would return to this facility.

Alan L. | Reservation |
Clasificación:

Great service Professional Courteous

Nicholas W. | Overall Experience |
Clasificación:

n/a

Margaret M. | Overall Experience |
Clasificación:

I noticed an email charging me $54 for August on the same date I closed out the unit. Hopefully this did not get charged to my account.

espiranza e. | Overall Experience |
Clasificación:

All staff are very professional, approachable, and helpful. Keep up the good work. Thank you.

Luis M. | Overall Experience |
Clasificación:

Consistent hours through out the week and extended hours on the weekend.

Rebecca J. | Overall Experience |
Clasificación:

Everyone was vey friendly and helpful

Jonathan S. | Overall Experience |
Clasificación:

Great place, very accommodating

jason m. | Overall Experience |
Clasificación:

Clean facility and very helpful employees. I would recommend.

bill d. | Overall Experience |
Clasificación:

u box delivery person rude and not friendly

David G. | Overall Experience |
Clasificación:

No comments at this time.

MELISSA K. | Overall Experience |
Clasificación:

These questions are irrelevant to me as I had my U-Box shipped to my home and never saw the facility, but the employee who delivered my boxes was extremely friendly and professional.

Cassandra M. | Overall Experience |
Clasificación:

No one here returns my calls, the U Box delivery person Karina is especially bad at it. Every delivery was late by 2+ hrs. I was told b/c of truck size it had to be in 3 drops, could have been in 2.

Benjamin L. | Overall Experience |
Clasificación:

My container was not ready at the appointed time or correct location. Staff did best to sort this out; not really their problem. But super annoying nonetheless.

clariant c. | Overall Experience |
Clasificación:

Very convenient. Appreciate the way the gates require in and out access to avoid people sneaking in behind another.

Jason G. | Overall Experience |
Clasificación:

Pod was dropped off and picked up in a timely manner, employee was very nice.

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