Customer Reviews for U-Haul Moving & Storage of Manchester

6,364 reviews

432 Oakland St   Manchester, CT 06042
(Rt 83)

(860) 645-8110

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(860) 645-8110

432 Oakland St
Manchester, CT 06042
(Rt 83)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Have more employees like at this location. Everyone is happy to help, can not ask for anything more

ALEXEI K. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

NATASHA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEDRO D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
4.0

Customer did not leave a comment.

SEAN D. 
Rating:
5.0

Customer did not leave a comment.

Suneel Kumar J. 
Rating:
5.0

Customer did not leave a comment.

EUGENE B. 
Rating:
5.0

This UHaul location has Never let me down, from Moving Trucks and Vans to great prices on boxes Etc. thought the years. Maddy Sanchez, the General Manager, is all about excellent customer service.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

Samantha I. 
Rating:
5.0

I assumed the google reviews were people being dumb or picky and I was right. Y'all were great thank you.

Greg Z. 
Rating:
5.0

Customer did not leave a comment.

ROSEMBERG M. 
Rating:
5.0

The staff was very good to me I love them u guys r the only u haul I will be using for now on ty very much Jessica and ms M S

GWENDOLYN S. 
Rating:
5.0

Truck needs work

CRAIG R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

My experience overall was great. I used the app to get my rental and although it is convenient I feel it takes too long to process. I wish the app experience was a bit better or a faster outcome.

Javier M. 
Rating:
5.0

You have the best staff. Every time I went in you were greeted with a smile and very friendly faces, and explained things perfectly well ( I'm hard of hearing) and the staff didn't mine repeating themselves. I will definitely recommend U-Haul to whom ever I know is moving. Thank you very much for your service. Will use in the future if needed

LILLIAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey F. 
Rating:
2.0

Vehicle photos offered before renting the truck were not detailed resulting in disagreements when the truck was returned to Uhaul regarding condition. Truck was in reasonable condition but had many dings/dents that would have taken many minutes for us to document via photographs on the app, general photos of the vehicle were provided. We returned the vehicle in the same condition it was received and were accused of damaging the vehicle. Ultimately we were not charged for damage but I believe Uhaul should be aware of the condition of their vehicles before renting them and the picture should be updated to represent it's current state rather than it's manufacturing state. This experience lead to a less than satisfactory experience for us.

RAYMOND A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Jeremee B. 
Rating:
5.0

Book it Check it out Load it Unload it Check it back in Simple and easy Very accommodating considering circumstances required me to cancel a couple of reservations. Would definitely recommend

DARIN C. 
Rating:
5.0

The woman who helped us was wonderful

HANNAHRYAN T. 
Rating:
4.0

Mobile pickup is not really a thing, you still have to go inside, talk to someone and have them give you the key.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Scott D. 
Rating:
4.0

Customer did not leave a comment.

SEAN C. 
Rating:
4.0

I made an in person reservation for 3 days when I arrived to pick the truck up they had it for 1 day. After 15 minutes on the phone problem resolved

JOSEPH C. 
Rating:
4.0

staff was amazing

ALAN F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

Adriane L. 
Rating:
5.0

Customer did not leave a comment.

JEREMY A. 
Rating:
5.0

Customer did not leave a comment.

jeanne s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Always excellent

Jeanette W. 
Rating:
5.0

Customer did not leave a comment.

EMILE T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Good customer service drop off was fast and easy I didn't even have to get out of my truck.

dennis S. 
Rating:
3.0

I did not like the fact that the caucasion employee placed me in a truck with a run away slave as an advertisement.....( I am an African American woman) . Although I support educating the extreme ignorant; I did sense shade on her behalf (even though she tried to sound like a person that has been around ppl of color)

Barbara J. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

The staff was very friendly, courteous and helpful. They really impressed me, especially because one guy was washing the floor and stopped and asked me if iD like a chair to wait. He proceeded to go get me one. He didn't have to do that. I hope you treat your employees well. It was a pleasure.

Suzanne V. 
Rating:
4.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Thank you everyone!!

THOMAS D. 
Rating:
5.0

Nothing. Staff were amazing. Service prompt and courteous. Thank you.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

jessica W. 
Rating:
5.0

The folks at Manchester U-Haul were professional, informative, and friendly. I would do business with them again in a heartbeat!

TIMOTHY P. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS K. 
Rating:
3.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
2.0

The customer is always right, and to have an employee argue with me was a bad idea. And to charge double for gas so 5.00 turned into 10.00 is bloody unethical. Or maybe it was because I'm white that I got charged more, I will never use or recommend this store to anyone.

KERRY C. 
Rating:
5.0

Customer did not leave a comment.

Marco M. 
Rating:
5.0

Customer did not leave a comment.

MICHELE S. 
Rating:
1.0

Customer did not leave a comment.

Justin W. 
Rating:
4.0

There was a small puddle of water in the back of the van .

Heather G. 
Rating:
1.0

Pick up was ok, but truck did not have a ramp which was not indicated on reservation spot online. The truck had the engine check light on which the guy said had been on for a month and it would be fine. It was fine but a little unnerving to drive with the engine light on. Return was a nightmare! Online return process after hours was terrible - you scan a qr code to go through the process. They require a pic of the odometer, but the UHAUL website would not let me take a pic to send to them! The link the guy sent me via text expired before my return time. UHAUL 1800 number indicated a 53 min wait time! I tried to instant message but they took forever to respond during the session. I finally got through to someone after 45 mins and emailed her a pic of the odometer; she said she noted it in my file but to check with the store the morning, which I did. The woman at the store in the morning was SO RUDE; no apology for the system not working correctly, just kept defending why they still charged me $20 for not checking in correctly. The 1800 lady did not update the system until after they put through the charge. I understood but just wanted my money back, after listening to her twice explain the excuse pretty rudely, I just said Am I going to get my $20 back? She finally said yes that I would see a credit. That's all I needed to hear, but she was really defensive and rude. I will NEVER do business with uhaul again!

Michelle S. 
Rating:
4.0

Quicker pick-up process. Especially when you are paying people to help you move would be appreciated. Manchester crew quick and efficient.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN V. 
Rating:
1.0

YOUR APP DOES NOT WORK. YOUR APP IS TERRIBLE. YOUR APP IS AWFUL. YOUR APP DOES NOT WORK. IT DOES NOT ACCEPT UPLOADED PHOTOS FROM A BRAND NEW SAMSUNG. YOUR APP DOES NOT WORK.. IT IS AWFUL. i SPENT 45 MINUTES TRYING TO CHECK OUT WITH A TRUCK, NUMEROUS CRASHES, AT ONE POINT MY BRAND NEW SAMSUNG REBOOTED. YOUR APP IS TERRIBLE. FINALLY YOUR APP TOLD ME TO GO IN THE OFFICE, WHERE YOUR SOMEWHAT UNFRIENDLY STAFF TOLD ME I HAD RENTED THE TRUCK 15 MINUTES EARLIER. UNBELIEVABLE. YOUR APP IS TERRIBLE AND YOUR PROGRAMMERS ARE LOW FUNCTIONING MORORS. THEN, WHEN I RETURNED THE TRUCK, I UPLOADED 30 PICTURES OF THE ODOMETER WHICH YOUR APP REJECTED. ALL OF THEM. YOUR APP IS AWFUL. A COMPLETE AND TOTAL WASTE OF TIME. YOUR PROGRAMMERS ARE MORONS WHO HAVE NEVER ACTUALLY TRIED TO RENT ONE OF YOUR TRUCKS USING YOUR APP. YOUR APP IS AWFUL AND YOUR PROGRAMMERS ARE MORONS. YOUR CTO SHOULD BE FIRED IMMEDIATELY AND WITH PREJUDICE.

Thomas L. 
Rating:
5.0

Truly great experience from start to finish highly recommend

Glorybell D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
3.0

Have a public bathroom

BILLY S. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

GLENN L. 
Rating:
5.0

Customer did not leave a comment.

AUGUSTO S. 
Rating:
5.0

Customer did not leave a comment.

Jeannette W. 
Rating:
4.0

My app would not accept my photo of my odometer and fuel amount when I was trying to return the vehicle after hours. After about 15 failed attempts at the app not accepting my photo, I gave up the process and was forced to pay the $20 convenience fee when a worker checked my vehicle back in the next morning. I felt ripped off because it was out of my control and there was nothing in the app to reach out if there was a problem.

Badal R. 
Rating:
5.0

You beat Home Depot prices with your rental. Even when I'm a pro account with them. That's why I've been recommending your service to other people I know to go to you for their rental needs.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Nothing!

CANDIS G. 
Rating:
5.0

Truck requires maintenance such as wheel alignment, air bag check, ignition check, steering column repair

Michelle Q. 
Rating:
5.0

Customer did not leave a comment.

ONEIL B. 
Rating:
2.0

Fix your website. I reserved a truck for 11am, showed up at 11am and was told that a truck wouldn't be available until 2pm. Disappointed nobody offered me the $50 guarantee from the website. Will not use again.

JOSHUA S. 
Rating:
4.0

Customer did not leave a comment.

CARMINE M. 
Rating:
5.0

The wait inside is always very long. Like 30 mins. That ate into my truck time.

DAVID G. 
Rating:
4.0

The cup holders in the truck had what looked like about a quarter inch of soda in them that was really disgusting. The cab also smelled of cigarette smoke. Clean the vehicles better.

Frederick B. 
Rating:
5.0

Very pleased repeat customer, keep doing what you are doing!

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

ARUNPRASATH R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Very pleased we staff ex specially with management went out her way to make sure I was satisfied she need a raise.

WANDA J.  |  First Impressions 
Rating:
4.0

Tell the customer the equipment like furniture dolly isn't already in the truck that you have to get it yourself

Ellen C. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Very professional And friendly

Jeannette W. 
Rating:
5.0

The return was quick and easy it only took about 10 minutes

James P. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
1.0

Customer did not leave a comment.

BERLY EUGENE JR F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Promptly came out and checked in the truck and checked it over well. Informed me that I was over mileage by 12 miles and let me know exactly how much I would be billed extra and offered to get me a printed receipt. Excellent customer service.

David G. 
Rating:
5.0

Both of the employees we encountered were pleasant and good at their jobs. This rental experience was so much better than my last at a different location. Thank you so much.

ASHLEY K. 
Rating:
5.0

He installed a trailer hitch and a bike rack in about an hour. Then he showed us how the bike rack worked. Everyone was very nice there. We are extremely happy with our experience!

kim R. 
Rating:
4.0

Customer did not leave a comment.

SYED A. 
Rating:
5.0

Nothing. Madeline was very professional. A great experience.

ANDREA K. 
Rating:
2.0

Customer did not leave a comment.

Dinesh Rajan D. 
Rating:
4.0

Customer did not leave a comment.

Phyllis B. 
Rating:
5.0

Woman helping us was pleasant and efficient. She continued helping us until the problem was solved.

MARK F. 
Rating:
3.0

The customer service at the location was great but the check in process that I did online didn't mean anything since I had to go inside and do it all over again which took 25 extra minutes. That should be specified when doing the online forms, adding drivers ID etc when doing the reservation. I checked in online when I arrived and it kept saying pending approval. Then when trying to add pictures of the damage you can't connect to your photos which also should have been explained. I will be moving soon and will not be using UHaul in the future.

Yvan B. 
Rating:
4.0

I was disappointed that when I refilled the gas tank til it was full it required 8.489 gallons @ 460 Oakland St gas station for a total of $28.01. I only traveled 43 miles so either the 5 miles per gallon is crazy or I was required to come back with a full tank and prior customer didn't??? Vehicle was clean and efficient. I did mention the gas mileage issue to the person checking me back in and he said sorry. The morning crew was very nice and detail oriented. I will be reusing this facility in early November and hope the milage is not an issue then.

BRENDAN M. 
Rating:
5.0

The service and personal are great. The one and only thing i would advise is just clean the windshields a little more. Everything else is perfect!

William D. 
Rating:
4.0

The customer service could be more polite and helpful with the customers. There is a female woman who answers the phone that I don't remember her name and she's very rude.

LUISA A. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Process was very easy!

Toby S. 
Rating:
5.0

Great and helpful employees. They answer every question I had and show me around the storage containers

Danny V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew J.  |  Overall Experience 
Rating:
5.0

THANK YOU FOR TAKING CARE OF US IN THIS SEASON OF OUR LIVES WHEN THE PLEASURE IS WITH OUT DEFINITON. YOU TOOK SO OF THAT BURDEN OUT OF OUR BACKS. THANKS GOD FOR YOURS MAY THE LORD BLESS YOU ALL ABUNDANTLY...

Neftali R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Randall Q.  |  Overall Experience 
Rating:
1.0

Uhaul customercare told one thing and the store manager says another. I have an upcoming one way truck reservation and when I booked it it gave one month rental but then customer care told us we could move in today and the website also told when I entered the uhaul reservation number that my first pay will be on September 26. But store manager said I can't avail that offer for upcoming reservation. This is very bad

Srinivas R.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Jean T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
5.0

Staff is especially nice to folks in need. Would recommend them to anyone looking to move and store. Thank you uhaul

DANIEL R.  |  First Impressions 
Rating:
5.0

After looking at some comments online I was a little leery, but was pleasantly surprised at how friendly and helpful everyone at the facility was and went above and beyond to help me out when another place fell through last minute.

Racheal D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Glorybell D.  |  First Impressions 
Rating:
4.0

It was very very busy and your staff was overwhelmed. The wait times were far too long. They did their best. You really need to hire more staff.

suzanne m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristine H.  |  First Impressions 
Rating:
5.0

Thanks for yours service

HECTOR G.  |  First Impressions 
Rating:
5.0

OLIVIA IS AMAZING 👏

Jasmine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen S.  |  First Impressions 
Rating:
3.0

Waited for at least 10 min or so. One person working in the front, finally another person comes to help but he's not familiar with the process so had to end up waiting for the other lady anyways to help. So instead of something that should of been 5 or less minutes since I already had a reservation took almost 20 minutes. But staff are nice and helpful.

Emily R.  |  First Impressions 
Rating:
5.0

Great service at both locations

Robert D.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top