Very friendly and came right over to assist with the truck.tonimarie U.
Customer Reviews for U-Haul Moving & Storage of Manchester
Manchester, CT 06042
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was charged twice resulting in an overdraft. The facility tried to make me take 2 different trucks 250+ miles, one missing a headlight and the other had a check engine light. Unprofessional behavior in interactions regarding being charged twice and while picking up the truck.Jessica F.
Your staff is very great at their job and help me. Those guys did a really good job. You guys hired a good staff.Rafael B. | First Impressions
El cliente no dejó un comentario.candace W.
El cliente no dejó un comentario.patrick T.
In need of older, mature, respectful staff members. The person who checked my husband and I out was great and very helpful.Alisha M. | Overall Experience
El cliente no dejó un comentario.Rafal B.
El cliente no dejó un comentario.Tobin M.
Staff was professional and courteous. I had nonissies with the truck, very clean inside the cab and cargo area. Moving pads were in excellent condition and clean.Christopher H.
The group in the office were very friendly and this was, once again, a verynice experience when renting a truck. ¡Gracias!Philip K.
El cliente no dejó un comentario.Michael S.
Great customer service inside and out. Quick and friendly check-in and equipment was very clean. This is my favorite location!Damian H.
Amables y atentosLuz J.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Reginald S.
I have used U-Haul facilities and truck rentals, containers, etc. for over 30 years in various cities on the East Coast, from Albany, NY to Atlanta, GA and cities in between. I will always use them. I have sent many friends and family memebers their way.Estelle H. | Overall Experience
The rep was pleasant and after it was determined that the truck rented was in the wrong location he took care of promptly.Luz O.
El cliente no dejó un comentario.Brian S. | First Impressions
El cliente no dejó un comentario.Tina D.
Quick efficient friendly staff. Whole process went like clockwork. Highly recommend and will definitely use again.Jerald F.
El cliente no dejó un comentario.Sarah E.
Customer representative was efficient in processing the contract, and thorough in hitching the trailer and answering my questions. Returning the trailer was completed efficiently as well.Paul A.
This location was great and the people were very helpful!Jennifer N.
El cliente no dejó un comentario.Michael S.
Tavon (spelling?) What is the most professional customer service representative I have worked with since Covid. I told him so! He was kind and hard-working and jumped right in even though I needed help outside of his department. He should definitely be considered for a promotion if you have an opening in the future.Kirsten L. | Online Move In
El cliente no dejó un comentario.Clifford S.
U Haul should more open accept item purchased when returned. I wrongly purchased an item and when I returned it, they did accept it and I have throw it out and get a new item.Foster L.
The truck was pretty clean but the oil change over do warning was on. Also the truck was very noisy with rattles and scrapping sounds. The steering was very loose . This truck does need some maintenance and repairs.Mark F.
The only thing that I can say is there is always a line. With four computers and four access points in your facility I believe that faster smoother service can be obtainedJeremy C.
El cliente no dejó un comentario.Hariharan K.
Agent was very helpful and facilities were clean enough where I felt I could sit down on the floor and have a picniclinda c. | First Impressions
Great peopleEggert J.
El cliente no dejó un comentario.Scott T.
Just saying: I tried all the rest , now I'm dealing with the BEST!!! Rev. George FrankGEORGE F.
Great service repsEggert J.
El cliente no dejó un comentario.Marisol L.
Our service person was amazing and very helpful.David P.
The customer service was excellent. I was able to pick up and drop off my truck with no issues. The men helping me were quick and efficient.Nicole R.
Jessica was amazing. Without her knowledge and help i would have not got my trailer rental going. I will always look for her when I need to use uhaul.Ronall C.
I made this rental on line. The rep was less than helpful. I had to insisst she stay with me on the phone until I completed the rental forms Terrible service.david A.
The absolute best experience I've have. The manager, Tim was professional, helpful and efficient.JESSICA F. | Overall Experience
El cliente no dejó un comentario.Kristine H. | Overall Experience
El cliente no dejó un comentario.ALAN R.
Kossi was awesome! He took the time needed to explain the rental process end to end, he was courteous and cheerful, and he made me feel valued as a customer. Great job!Pamela W.
El cliente no dejó un comentario.Jennifer J K.
Staff members are extremely polite and helpful. Tim was greatGeorgia W. | Overall Experience
El cliente no dejó un comentario.Christopher K. | Overall Experience
Literally amazing customer service. They were swamped when I arrived and everyone was upbeat and pleasant!Matthew B.
From their Mgr to Chris who wrecked me in upon returning, these guys are on their game. There is a culture of professionalism here.Paul B.
The key was hard to turn on the cehickepatrick R.
Reservation took 45 min, pickup took 45 min and drop off took 20 minutes.Roland C.
El cliente no dejó un comentario.Frank H.
El cliente no dejó un comentario.Adam O.
Very courteous staff.Patricia B.
El cliente no dejó un comentario.Chris W.
Improve the communication between the store and â€œtrafficâ€ for longer-term rentals. We would like to rent for longer than just a day and that coordination system doesn't seems to be automated.anne P.
Nothing, great experience!Laura M.
El cliente no dejó un comentario.Brian B.
Very friendly staffAndrew S.
Double check that any accessories are collected / ready: e.g. dollies, hand trucks, moving blankets, etc.Barry F.
El cliente no dejó un comentario.Angelina L.
Was very unhappy to not receive a refund for the 25 days of rent I paid but did not use.Richard T. | Overall Experience
El cliente no dejó un comentario.Eve K.
Logging in online was not good, as it never gave me an access code, and then the helpful employee said I went too far and he had to do it manually. I'd rather do it that way anyway. Computers don't replace good employeesrobert V.
The check-in/check-out process was quite extensive. After waiting in line, with only two customers ahead of me, it took over a half-hour to finally get on the road. On a positive note, the Manchester UHAUL is very conveniently located and easy to find.Alice L.
Have truck located in a more convenient location to pick up. My rental was located behind the building so I needed to drive it all the way around the building to exit. Also, better marked direction/process to exit once you pick up the rental.Gregory G.
El cliente no dejó un comentario.EMEKA O.
Good service, easy return. All around a good experience and would rent again.Tyler D.
El cliente no dejó un comentario.ALAN R.
Incredible customer service from rental desk to the rental returns. The staff was exceptional throughout my experience. Thank you for making this so easy for me.Marnie H.
Over charged me for gas even when I told them that their 3/4 of a tank was i corectJames S.
My pick-up was at 9 am on a Saturday morning, the place had a line at the door any attempt to start my pick-up process came back with a fail network connection. I would recommend informing your customers that there's free wifi to help with the network connection.Almamy C.
Overall excellent. The only issue is the swipe card never worked properly abd we kept setting off the alarm.Theodore S. | Overall Experience
They didnt have available truck they told me that they are over booked. They gave me 26ft truck and i made a resevation for 20fl truck, I couldnt drive this truck i had to pay someone to drive it !!!!Meirav L.
El cliente no dejó un comentario.Mircea B.
20-25 minutes on hold on the phone is not acceptableRoss A.
El cliente no dejó un comentario.Jolene H.
El cliente no dejó un comentario.Joseph C.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Ryan E. | Overall Experience
Manager did not honor my booked financial agreement and then was dismissive and degrading when responding to my concern.Allyson P.
El cliente no dejó un comentario.John H.
I was not charge correctly.Marlene T.
El cliente no dejó un comentario.Damian H.
I'm a first time uhaul renter. The initial in person registration process was smooth. The service representative was super informative and patient. I would definitely be a returning customer and recommend Uhaul to a friend.!! Nice work TEAM UHAL!!!!!!!Kay K.
El cliente no dejó un comentario.Keishla R. | Overall Experience
El cliente no dejó un comentario.Timothy M.
The customer service person in Manchester conneticut was extremely helpful. First time doing this and he went over every detail.Karen M.
Lower your prices drastically!! Improve customer service upon drop off of vehicle. Cesar was pretty good rep in Manchester upon pick up.John W.
Jessica was fantastic!! She was friendly and really good at her job! She went through the paperwork quickly, as I had pre registered the night before. I rented a trailer that was clean and almost brand new! Jessica met me outside and hooked up the trailer and tested the lights. Couldn't have gone any better! Thanks JessicaGregory M.
Need charger in the vehicle to charge our phone that we can used our GPSpatrick R.
Nothing. When I returned the truck, Sean went over everthing thoughally, and made sure my experince was a great one. His custumer service was greatlly apprecited after a long day of moving.RICHARD R.
El cliente no dejó un comentario.Noele K.
We used mobile pick up and was assigned a truck once we got there. When we went inside to get the key the woman couldn't find the keys. The truck was in the lot without a key and then all of the sudden the truck was gone. It was assigned to 2 customers at the same time. Luckily they still had a truck to give us and it worked out but it was a pain in the butt and took a while for the woman to be able to get us another truck because it was so busy at the time.Kate R.
Smooth transaction with helpful staff. Thank you.Bryan D.
El cliente no dejó un comentario.GEORGE H.
Put a number on truck, so when go out to parking lot you don't have to guess which uhaul truck your renting. Saves the customer from hunting around.John D.
The staff was very professional,communicating with each customer as if it they were their only customer.GEORGE F.
El cliente no dejó un comentario.Joseph C.
The experience with this UHaul location was great the tires on the Truck needs some work skids a lot no tractionpatrick T.
El cliente no dejó un comentario.esmeralda S.
The first vehicle has some safety concerns which were addressed and the vehicle was swapped without hesitation. It was concerning that all the vans had some type of small claims marks on the vehicles but it was a positive experience overall.Mariam G.
El cliente no dejó un comentario.Cesar R.
Passenger side seat belt did not work, there was no place to clip the buckle. Safety concern when you have passenger travelling in the truck.Swapnil P.
Reserved a 17' truck. Had reservation for 2 1/2 weeks, was called days before the move and was told they didn't have a truck. Was offered a 10' with no ramp. Was told they had no other trucks to offer me. Only took the 10' because I had no other choice. Went to pick up the truck and there were MANY 17' footers in the parking lot. Completely unsatisfied with the whole situation. My email I received confirming my rental said truck had to be returned by 6:30 pm. I was TOLD it had to be back by 3:00. They said no 3:00 it was. When I clearly had 6:30 pm in writing. A total ****show郎James S.
Your trailer equipment must be inspected and updated. Safety concerns on high alert for the equipment.Zerrell S.
Staff was professional and quickRyan K.
El cliente no dejó un comentario.Steven O.
I decided the truck I reserved was too big. The associate quickly and courteously verified she had a smaller one and redid the contract. Checkin upon return was easy.Brian P.
The person that helped us was excellent!! She explained everything perfectly.Eileen D.
El cliente no dejó un comentario.gerald C.
the truck was 3/4 when I picked it up.I told the guy helping me & he said he would note it.When I brought back it said almost full,I filled it on my trip home,Then i get the bill & they charged me for 4 more gals of gas. kind of a rip off I thinkPaul W.
The warehouse facility has problem with rats.JAVIER R. | Overall Experience
El cliente no dejó un comentario.JANICE R.
El cliente no dejó un comentario.Benjamin I.
El cliente no dejó un comentario.glady q. | First Impressions
The customer service received was paramount. Tim, the Uhaul representative in Manchester CT was extremely helpful and polite. He was also very patient with me.Georgia W. | First Impressions
El cliente no dejó un comentario.KEVIN K. | Overall Experience
El cliente no dejó un comentario.Richard W. | Overall Experience
Great place.jim s. | Overall Experience
The worker there walked me to my storage while explaining the card access and because I was sorta scared and plus I didn’t know my way around so thank you for being with me and insuring my safety and making sure I felt safe before he left!!!Cearra D. | First Impressions
El cliente no dejó un comentario.Alexander B. | Overall Experience
El cliente no dejó un comentario.Michelle K. | First Impressions
El cliente no dejó un comentario.KELVIN S. | First Impressions
El cliente no dejó un comentario.ANTHONY D. | First Impressions
El cliente no dejó un comentario.ADAM S. | Overall Experience
All staff did well , very friendly I was pleasantly surprised . What stood out to me was the job Olivia did to help me. I believe she went above & beyond of her job to help me out. I'm disabled and she helped with getting me the truck , helping me try to get in the truck. Then when that failed she got step stools for me excellent job guys . Especially Olivia. I'll be back again.Eric W. | First Impressions
El cliente no dejó un comentario.MaryLynne H. | First Impressions
This location has strong leadership, the manger sets the tone and her staff follows her lead . Very please with my experience.Oneil L. | Overall Experience
Love the staff especially the manager everyone was awesome.Michael C. | Overall Experience
El cliente no dejó un comentario.Brad A. | Overall Experience
I never had a problem going in and out my unit staffs are awesome especially madelin I had to move but would go back to u guys if ever needed thanks for yall serviceCarmen B. | Overall Experience
Only thing that i had problem with is not getting first month free on storage unit. I've done business with this location for several years and was upset when i didnt. Other than that place is top notch for what they offer. Will use againpatrick m. | Overall Experience
Very helpful with the whole process.Jeannette W. | First Impressions
The supervisor is such a great employee and she takes really good care of her facility and store as well as her employees they all need a raise Thank you for your great workNancy R. | Overall Experience
Everyone was extremely nice and ready to help! They walk me through everything I needed to do and explained it so easy and quickly. I think this part was the less stressful out of me movingbriana t. | First Impressions
El cliente no dejó un comentario.Michael W. | Overall Experience
Lost my stuff due to was trying to down size the unit and wasn’t able to due to water damage on the floor where my unit was located didn’t have the man power to move the stuff when it was covienent to themJanet E. | Overall Experience
Super staff at this location.saul v. | First Impressions
El cliente no dejó un comentario.Yvette F. | First Impressions
El cliente no dejó un comentario.Jeannette W. | First Impressions
The staff here is FANTASTIC!!! Very helpful, knowledgeable, positive and good natured!! The only "knock" on the facility is when we went to move my mothers belongings out of storage, there were rodent droppings all over them. I hadn't expected to find that, but understand the challenges a facility like this faces.Anthony R. | Overall Experience
El cliente no dejó un comentario.Nancy M. | First Impressions
El cliente no dejó un comentario.Taylor D. | Overall Experience
El cliente no dejó un comentario.michael f. | First Impressions
El cliente no dejó un comentario.michael f. | Overall Experience
El cliente no dejó un comentario.Sidney C. | Online Move In
El cliente no dejó un comentario.NATASHA J. | Overall Experience
You have the best staff. Every time I went in you were greeted with a smile and very friendly faces, and explained things perfectly well ( I'm hard of hearing) and the staff didn't mine repeating themselves. I will definitely recommend U-Haul to whom ever I know is moving. Thank you very much for your service. Will use in the future if neededLILLIAN T. | Overall Experience
El cliente no dejó un comentario.jeanne s. | First Impressions
El cliente no dejó un comentario.EMILE T. | Overall Experience
Truly great experience from start to finish highly recommendGlorybell D. | Overall Experience
Very pleased we staff ex specially with management went out her way to make sure I was satisfied she need a raise.WANDA J. | First Impressions
Great and helpful employees. They answer every question I had and show me around the storage containersDanny V. | First Impressions
El cliente no dejó un comentario.Andrew J. | Overall Experience
THANK YOU FOR TAKING CARE OF US IN THIS SEASON OF OUR LIVES WHEN THE PLEASURE IS WITH OUT DEFINITON. YOU TOOK SO OF THAT BURDEN OUT OF OUR BACKS. THANKS GOD FOR YOURS MAY THE LORD BLESS YOU ALL ABUNDANTLY...Neftali R. | First Impressions
El cliente no dejó un comentario.Jose R. | First Impressions
El cliente no dejó un comentario.Randall Q. | Overall Experience
Uhaul customercare told one thing and the store manager says another. I have an upcoming one way truck reservation and when I booked it it gave one month rental but then customer care told us we could move in today and the website also told when I entered the uhaul reservation number that my first pay will be on September 26. But store manager said I can't avail that offer for upcoming reservation. This is very badSrinivas R. | First Impressions
The GM, Madeline Sanchez, was wonderful and did everything in her power to ensure that I had a positive experience from helping me find the right size storage unit, walking me to each one to ensure I could access them, returning my truck, and making sure there was no water damage after a heavy rain. She made the whole process simple and saved me so much stress during an already stressful move. Thank you Madeline! You are the best!Cheryl S. | Overall Experience
El cliente no dejó un comentario.JONAS N. | Overall Experience
El cliente no dejó un comentario.Caitlyn C. | Overall Experience
None, great job.Henry C. | Overall Experience
Extraordinario servicio al clienteZENAIDA C. | First Impressions
El cliente no dejó un comentario.Santosh P. | Online Move In
Your staff is your strength. The customer representative who helped me was wonderful each and every time. She was patient with my needs and inexperience dealing with storage, being the best in professionalism, as well as friendly, making me feel at ease. I could not have asked for better service and value. Many thanks!Edith L. | Overall Experience
The customer service person who helped me both times should be recognized for her professionalism, skill, knowledge, and friendly personal skills--and the utmost of patience with me and my moving needs. ¡Gracias!Edith L. | First Impressions
Great service and very clean storage units, checkout process was very smooth, Madeline and Her stuff are always friendly and helpful. The place is soo busy but they always find a way to be helpful and calm.PAUL K. | Overall Experience
Excellent manager and excellent staff. All proactive not reactive. Manager is be on point. The staff reflects it.ROSSIE W. | Overall Experience
Very friendly and helpfulJean T. | First Impressions
El cliente no dejó un comentario.Michael C. | First Impressions
Staff is especially nice to folks in need. Would recommend them to anyone looking to move and store. Thank you uhaulDANIEL R. | First Impressions
After looking at some comments online I was a little leery, but was pleasantly surprised at how friendly and helpful everyone at the facility was and went above and beyond to help me out when another place fell through last minute.Racheal D. | Online Move In
I said the first time and did not hear back from anyone. The wait to get processed is ridiculous, the app is poor, the call for picking up a truck is as bad due to the wait... The people have all been fine, your tools are extremely sub par. It's like you are a startup and haven't figured out how to efficiently deal with rental and storage.Stephen R. | Overall Experience
El cliente no dejó un comentario.PAUL K. | First Impressions
El cliente no dejó un comentario.Glorybell D. | First Impressions
Signage for where to go and what to do is very poor. I waited for 20 minutes with just one person in front of me. I was sold a lock for the storage unit. Then I found a complimentary lock in the unit. I asked the office for a refund of the one I purchased. This was denied since I didn't check into the unit with online app. If I knew check in online was an option I would have saved 20 minutes and not been charged for a lock!Stephen R. | First Impressions
El cliente no dejó un comentario.Caitlyn C. | First Impressions
El cliente no dejó un comentario.Connor S. | First Impressions
It was very very busy and your staff was overwhelmed. The wait times were far too long. They did their best. You really need to hire more staff.suzanne m. | First Impressions
I rented a storage and the associate was adamant in charging me for the lock. I was confused as to why because I thought it came with it. When she carried me to the storage there was a padlock provided in the empty unit but unfortunately for me the associate quickly grabbed it. I asked her if that was left for me and he lame excuse was that the previous renters probably left it. Really? An unused and unopened padlock. Lucky for her I was crammed on time and had to move my stuff into the unit and be out of town by the end of the day so I did not have time for the small details. I will be coming back for my refund as I confirmed with another uhaul facility that I should have never been charged. On the bag it says COMPLIMENTARY. It should be mandatory for all stay to know the policy and be able to read their products.Achalania V. | First Impressions
There was an associate there that took additional time with me to make sure that all was well. I was under duress and her patience and professionalism helped me through the whole experience. I appreciated her professionalism and concern. Cant remember the associates name. Young lady with blonde hair. Gracias.ROSSIE W. | First Impressions
El cliente no dejó un comentario.Herbert D. | Overall Experience
El cliente no dejó un comentario.Kristine H. | First Impressions
I came in after hours and dropped off the truck and it was super easy to do. I was intimidated at first but the step by step process Made it very easy and verified with pictures which is super reassuring!!Annette R. | First Impressions
Great friendly staff & very helpfulCedric H. | First Impressions
El cliente no dejó un comentario.loretta S. | First Impressions
El cliente no dejó un comentario.Rachel H. | Overall Experience
All good except the heat system failure. But, the reaction was swift and they did well with the cleanup and insurance.Norman S. | Overall Experience
Thanks for yours serviceHECTOR G. | First Impressions
El cliente no dejó un comentario.Luis C. | First Impressions
El cliente no dejó un comentario.RAMARA B. | Overall Experience
OLIVIA IS AMAZING 👏Jasmine S. | First Impressions
El cliente no dejó un comentario.GERTRUDE S. | Overall Experience
El cliente no dejó un comentario.Jean C. | Overall Experience
El cliente no dejó un comentario.Allison W. | First Impressions
Sonya , Anthony, and the rest of the staff are knowledgeable, professional and helpful!! Thanks for making our moving and storage needs less stressful.. STAY SAFE- STAY WELL Ron and Jenn ArpinRonald A. | Overall Experience
Gracias.Gary H. | Overall Experience
El cliente no dejó un comentario.Kathleen S. | First Impressions
Awesome service 👍Patricia R. | Overall Experience
Anthony very knowledgeable, multitask employee. Although Anthony is only one staff member who I feel is a valuable team member there were two females who really needs to be retrain on customer interaction, Swearing and voicing there opinion in front of other including myself.Dale R. | First Impressions
Waited for at least 10 min or so. One person working in the front, finally another person comes to help but he's not familiar with the process so had to end up waiting for the other lady anyways to help. So instead of something that should of been 5 or less minutes since I already had a reservation took almost 20 minutes. But staff are nice and helpful.Emily R. | First Impressions
El cliente no dejó un comentario.leonard f. | Overall Experience
Great people helping at desk. Feels safe and cleanJodi H. | First Impressions
Thank you very much.Carmen s. | Overall Experience
Nice people very polite very helpful. Thanks everyone. Merry Christmas to all .Carmen s. | First Impressions
Great customer service experience!leonard f. | First Impressions
The service was greatJose M. | First Impressions
I paid my bill on the 7th of November I moved out of the storage on the 16th of November I paid $169.00 when I went to close the storage unit I didn't get a refund. I'm blackballing U-Haul thieves.Linda J. | Overall Experience
Best moving experience that we could have had! Great and helpful staff!! Thank you!!Katharine C. | First Impressions
Everyone was so helpful after our 18 hour drive to our storage bin! They did everything to make our room setup and truck return an easy process. Me and my sister were so grateful!Mollie C. | First Impressions
I was with them over a year and actually didn't even visit my unit at all. The benefit is the climate control building. All property and clothes were exactly how I left it. Secured and clean location.Ariana C. | Overall Experience
The general manager is a HUGE ASSET to UHaul! She is always accommodating, thoughtful w/ suggestions, pleasant, knowledgeable and is easy to talk to! Clearly enjoys her job - benefitting customers!Ann V. | Overall Experience
Excellent. Higjly recommend.Deborah C. | Overall Experience
Four experiences w/UHaul were fabulous w/ one exception. I returned keys to a young male clerk who never logged the returned truck into the database. They thought I stole it! It was safe & sound!Ann V. | First Impressions
Great service at both locationsRobert D. | First Impressions
Most helpful and courteous service todayjean o. | First Impressions
The checkout process was outstanding. All employees involved in the storage and vehicle rental processes were friendly, efficient and helpful.Peter S. | Overall Experience