U-Haul in Manchester is great. The staff was super friendly and very knowledgeable and accommodating.
ERIC Z.- Connecticut CT
- Manchester
- 06042
Customer Reviews for U-Haul Moving & Storage of Manchester
432 Oakland St
Manchester,
CT
06042
(Rt 83)
(Rt 83)
Contáctanos
432 Oakland StManchester, CT 06042
(Rt 83)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
- Overall Rating:
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
- Clasificación:
- 4.0
Interior of the trailer was not clean, dirt on all interior walls had to be swept off/out prior to use. Otherwise, fine, staff helpful and very friendly. Disliked UHaul website allowed 98% of reservation to go through without alerting equipment not available at desired location (Colchester).
Robert B.- Clasificación:
- 5.0
The representative at checkout was really helpful and fully explained everything. Great customer service.
OLIVIA L.- Clasificación:
- 1.0
Lost my stuff due to was trying to down size the unit and wasn’t able to due to water damage on the floor where my unit was located didn’t have the man power to move the stuff when it was covienent to them
Janet E. | Overall Experience- Clasificación:
- 3.0
Not a lot of help or information given. Pretty much left on my own to determine previous damage. No feedback allowed regarding truck steering difficulties
Brian David G.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Gary E B.- Clasificación:
- 5.0
Very helpful staff. Friendly and efficient. Gracias
ANTHONY M.- Clasificación:
- 3.0
El cliente no dejó un comentario.
THANKACHAN J.- Clasificación:
- 5.0
Fast friendly service.
Steven Joseph C.- Clasificación:
- 5.0
Manager goes above and beyond for customers
Jeannette W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JOSE B.- Clasificación:
- 4.0
Two issues: The online check-in did not work. I tried to use it because I have knee issues and I didn't want to have to stand in line. But I had to anyway. It would be nice if reservations for rentals and equipment were actually ready to go instead of being pulled out after I arrived. I made a reservation and prepaid, the equipment should have been pulled out and ready to go.
CYRUS E.- Clasificación:
- 5.0
El cliente no dejó un comentario.
KEITH B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MARIO M.- Clasificación:
- 3.0
Very long waits for check in and return
CARL L.- Clasificación:
- 5.0
Great experience!
VICTORIA D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ROBERT P.- Clasificación:
- 5.0
Madeline was a great representative, probably the best I've experienced with Uhaul in several years. Knowledgeable, timely, professional and a great attitude. ¡Gracias!
KENNETH M.- Clasificación:
- 5.0
Website issues for return site
JOHNNIE D.- Clasificación:
- 1.0
El cliente no dejó un comentario.
Jessin A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Susan S.- Clasificación:
- 2.0
I scheduled this service on Monday 12/20 for a Thursday 12/30 install. The website allowed me to do that. I received a voicemail Tuesday 12/28 (8 days after booking and 2 days before the service date) notifying me that the installer's work schedule gives him Thursdays off. I called back, and the manager then called me back. She was aggressive, rude and defensive. I was not happy that I only had 2 days to rearrange my schedule and my family member's schedule to drop off the vehicle now. I was shocked that all I was met with was attitude and a “tough luck†attitude. I was only presented with the problem, not with any solutions. I never asked the installer to come in on their day off but repeatedly was accused of that. Neither the manager nor the installer could tell me why I wasn't notified soon after booking the service online and both felt that 2 days was adequate notice. Sorry, but with COVID, work and holidays, 2 days is not enough time. Very terrible customer service. I cannot emphasize enough that I was only addressed with hostility and with problems, not with solutions or alternatives. I had to ask what my options were and none of my other questions could be answered. I also was presented with all of my other “wrongdoings†such as apparently it could take up to 8 weeks for parts to come in (how on earth would I know that?) and that my rescheduled appointment date and time was confirmed but I didn't get notification emails or text messages (how is that my fault?) Very unprofessional. Customer service training is desperately needed. I also don't think it's unreasonable that if the website allows me to book an install appointment, that if there are nuances such as schedule conflicts or more time needed for parts to come in, that customers are called soon after their “bad†appointment was made online, with more than just 48 hours to figure out another plan. Otherwise, high quality products and installation. It's a shame there is terrible disdain for customers and unprofessional attitudes.
Katelyn B.- Clasificación:
- 1.0
I dont even know where to begin on comments on here. Between being charged an extra day for no reason, told by an arguing employee that I need to mop because our definitions of clean are different.
Joseph B.- Clasificación:
- 3.0
We were driving a defective truck that could have ended up with a seized differential at any time. across 9 States! Your maintenance policies stinks to high Heaven..., we could have got seriously hurt, both of us!!
STEVE O.- Clasificación:
- 5.0
This was a great experience all around. Honestly, the experience was seemless, friendly and professional.
LISA M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ALAN R.- Clasificación:
- 5.0
Super staff at this location.
saul v. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Yvette F. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Jeannette W. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
SAUL V.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JOHN S.- Clasificación:
- 5.0
The staff here is FANTASTIC!!! Very helpful, knowledgeable, positive and good natured!! The only "knock" on the facility is when we went to move my mothers belongings out of storage, there were rodent droppings all over them. I hadn't expected to find that, but understand the challenges a facility like this faces.
Anthony R. | Overall Experience- Clasificación:
- 3.0
Unable to hear the customer service person through a mask and a plastic wall and people talking loudly in the store so I had to yell over everyone . Can't fit the kiosk tablet through the plastic window slot at the cash register. No music in the store the employees seem like they are suffering just doing there job. It's depressing.
ANTHONY F.- Clasificación:
- 5.0
Always fast, and so helpful
BRANDON S.- Clasificación:
- 5.0
The vehicle was very good and all the staffs were very supportive and nice. Very professional.
Prabhudutta M.- Clasificación:
- 5.0
Customer service are the friendliest.
Pedro P.- Clasificación:
- 5.0
Always go above and beyond to help customers. Would not go anywhere else
Jeannette W.- Clasificación:
- 5.0
nothing. used phone app and took truck without interaction saved alot of time
robert N.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Nancy M. | First Impressions- Clasificación:
- 4.0
El cliente no dejó un comentario.
Manan S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MARLIN T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Hunter L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
BRANDON B.- Clasificación:
- 5.0
Everything was great! Your team did a great job.
JOHN D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ASHOR S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
DANIEL F.- Clasificación:
- 4.0
Make sure everything is inside the truck that customers purchased. For example, if a customer ordered and paid for a dolly, one should be there. Other than that, a great, easy, and wonderful experience.
Ashley S.- Clasificación:
- 5.0
General mgr. Sean was great. Got me out and checked back in quickly with no issues. Great location
STEPHEN L.- Clasificación:
- 5.0
Customer service sucks not the location the 24/7 number you call Communication Is the biggest improvement getting charged an extra 400 something dollars for some thing that was never talked about is complete bullshit Than your customer service person says well now you know for next time and also says well you didn't ask why should we tell you
KYLE H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Vijaya K.- Clasificación:
- 1.0
The people were rude when I asked questions… and I know it was my fault for not checking mileage but they said I used 20 miles when in actually I used 12 then on top of that the next day they charge 9. Dollars for idk what. They didn't even had the decency to call me and tell me what was the charge all about .
GLORIMAR I.- Clasificación:
- 5.0
Kossi assisted me in picking up the rental trailer. He hooked up the unit, described what he was doing (I am inexperienced in hitching) and checked both my vehicle and the trailer for safety prior to me leaving. He was very kind, knowledgeable, thorough and professional. His customer service skills are on point and he represented UHaul and your location very well! Thank you, Amy Kowalasky
AMY K.- Clasificación:
- 1.0
There was only 2 employees working. Hopefully someone else didn't have to walk out without a reservation due to this place been so busy with only two person working.
JOSE T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
AMY G.- Clasificación:
- 5.0
El cliente no dejó un comentario.
SCOTT E.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MICHAEL D.- Clasificación:
- 5.0
Keep your prices, you overcharged mw I AN NOT happy
CRAIG S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
HEIDI C.- Clasificación:
- 5.0
Overall the truck was great the check engine light was on on the key tag it mentioned that the light was on and it was a o2 sensor being in the automotive business just feel the truck shouldn't have gone out with the check engine light on otherwise the truck was clean and ok
KENNETH V.- Clasificación:
- 3.0
The paperwork for the rental listed the gas tank at 3/8 but the actual tank had only 1/4. The associate also referred to the tank as being 1/4 full so I missed the discrepancy. They then tried to charge me $15 for their own discrepancy. Not the first time this scam has been run by uhaul.
CHRISTOPHER P.- Clasificación:
- 5.0
always helpful and professional
JEANNETTE W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
DAVID S.- Clasificación:
- 5.0
Very friendly and fast
MAXWELL D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
KENT O.- Clasificación:
- 5.0
Perfect
Sevag D.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Taylor D. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
SARAHCARBONNEAU E.- Clasificación:
- 5.0
El cliente no dejó un comentario.
michael f. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
michael f. | Overall Experience- Clasificación:
- 5.0
Extremely friendly and welcoming.
BOBBY O.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Sidney C. | Online Move In- Clasificación:
- 5.0
El cliente no dejó un comentario.
Michael F.- Clasificación:
- 5.0
El cliente no dejó un comentario.
michael F.- Clasificación:
- 5.0
Nothing, keep up the good work
CHARLES P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
BOBBY S.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Ali H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JAMES H.- Clasificación:
- 5.0
Have more employees like at this location. Everyone is happy to help, can not ask for anything more
ALEXEI K.- Clasificación:
- 5.0
El cliente no dejó un comentario.
PAUL T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
NATASHA J. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
PEDRO D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MATTHEW R.- Clasificación:
- 4.0
El cliente no dejó un comentario.
SEAN D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Suneel Kumar J.- Clasificación:
- 5.0
El cliente no dejó un comentario.
EUGENE B.- Clasificación:
- 5.0
This UHaul location has Never let me down, from Moving Trucks and Vans to great prices on boxes Etc. thought the years. Maddy Sanchez, the General Manager, is all about excellent customer service.
JOHN W.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Samantha I.- Clasificación:
- 5.0
I assumed the google reviews were people being dumb or picky and I was right. Y'all were great thank you.
Greg Z.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ROSEMBERG M.- Clasificación:
- 5.0
The staff was very good to me I love them u guys r the only u haul I will be using for now on ty very much Jessica and ms M S
GWENDOLYN S.- Clasificación:
- 5.0
Truck needs work
CRAIG R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
STEPHEN F.- Clasificación:
- 5.0
My experience overall was great. I used the app to get my rental and although it is convenient I feel it takes too long to process. I wish the app experience was a bit better or a faster outcome.
Javier M.- Clasificación:
- 5.0
You have the best staff. Every time I went in you were greeted with a smile and very friendly faces, and explained things perfectly well ( I'm hard of hearing) and the staff didn't mine repeating themselves. I will definitely recommend U-Haul to whom ever I know is moving. Thank you very much for your service. Will use in the future if needed
LILLIAN T. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
jeffrey F.- Clasificación:
- 2.0
Vehicle photos offered before renting the truck were not detailed resulting in disagreements when the truck was returned to Uhaul regarding condition. Truck was in reasonable condition but had many dings/dents that would have taken many minutes for us to document via photographs on the app, general photos of the vehicle were provided. We returned the vehicle in the same condition it was received and were accused of damaging the vehicle. Ultimately we were not charged for damage but I believe Uhaul should be aware of the condition of their vehicles before renting them and the picture should be updated to represent it's current state rather than it's manufacturing state. This experience lead to a less than satisfactory experience for us.
RAYMOND A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JOSEPH D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Jeremee B.- Clasificación:
- 5.0
Book it Check it out Load it Unload it Check it back in Simple and easy Very accommodating considering circumstances required me to cancel a couple of reservations. Would definitely recommend
DARIN C.- Clasificación:
- 5.0
The woman who helped us was wonderful
HANNAHRYAN T.- Clasificación:
- 4.0
Mobile pickup is not really a thing, you still have to go inside, talk to someone and have them give you the key.
Joseph M.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Scott D.- Clasificación:
- 4.0
El cliente no dejó un comentario.
SEAN C.- Clasificación:
- 4.0
I made an in person reservation for 3 days when I arrived to pick the truck up they had it for 1 day. After 15 minutes on the phone problem resolved
JOSEPH C.- Clasificación:
- 4.0
staff was amazing
ALAN F.- Clasificación:
- 5.0
El cliente no dejó un comentario.
CHARLES T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Adriane L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JEREMY A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
jeanne s. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Joseph P.- Clasificación:
- 5.0
Always excellent
Jeanette W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
EMILE T. | Overall Experience- Clasificación:
- 4.0
El cliente no dejó un comentario.
KEVIN S.- Clasificación:
- 5.0
Good customer service drop off was fast and easy I didn't even have to get out of my truck.
dennis S.- Clasificación:
- 5.0
Truly great experience from start to finish highly recommend
Glorybell D. | Overall Experience- Clasificación:
- 5.0
Very pleased we staff ex specially with management went out her way to make sure I was satisfied she need a raise.
WANDA J. | First Impressions- Clasificación:
- 5.0
Great and helpful employees. They answer every question I had and show me around the storage containers
Danny V. | First Impressions- Clasificación:
- 5.0
THANK YOU FOR TAKING CARE OF US IN THIS SEASON OF OUR LIVES WHEN THE PLEASURE IS WITH OUT DEFINITON. YOU TOOK SO OF THAT BURDEN OUT OF OUR BACKS. THANKS GOD FOR YOURS MAY THE LORD BLESS YOU ALL ABUNDANTLY...
Neftali R. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Jose R. | First Impressions- Clasificación:
- 5.0
Very friendly and helpful
Jean T. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Michael C. | First Impressions- Clasificación:
- 5.0
Staff is especially nice to folks in need. Would recommend them to anyone looking to move and store. Thank you uhaul
DANIEL R. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Glorybell D. | First Impressions- Clasificación:
- 4.0
It was very very busy and your staff was overwhelmed. The wait times were far too long. They did their best. You really need to hire more staff.
suzanne m. | First Impressions- Clasificación:
- 4.0
El cliente no dejó un comentario.
Kristine H. | First Impressions- Clasificación:
- 5.0
Thanks for yours service
HECTOR G. | First Impressions- Clasificación:
- 5.0
OLIVIA IS AMAZING 👏
Jasmine S. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Kathleen S. | First Impressions- Clasificación:
- 3.0
Waited for at least 10 min or so. One person working in the front, finally another person comes to help but he's not familiar with the process so had to end up waiting for the other lady anyways to help. So instead of something that should of been 5 or less minutes since I already had a reservation took almost 20 minutes. But staff are nice and helpful.
Emily R. | First Impressions- Clasificación:
- 5.0
Great service at both locations
Robert D. | First ImpressionsServicios adicionales en esta ubicación
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