Customer Reviews for U-Haul Moving & Storage of Manassas

Clasificación:

5.0

Pick-up location was outstanding. Professional staff.

Rating:

5.0

Andre is very good and very helpful.

Rating:

5.0

We use this U-Haul location often for our rental truck/trailer needs. This time we had to bring the truck back after hours on a Sunday. When we tried to use the app to return the truck, it failed, so we weren't able to turn the truck back in just two hours over the time it was due back and we got charged for another full day's use. That was quite disappointing.

Rating:

5.0

Sell boxes in smaller bundles.

Rating:

5.0

Same as always, easy to reserve a vehicle, pick it up and drop off fast.

Rating:

5.0

Very pleased.

Rating:

5.0

Friendly staff!

Rating:

5.0

I originally wanted triangle location to help with mileage, I found out day before I need to go to manassas which added 30plus miles to me$$.

Rating:

5.0

The people who worked at Uhaul we're lovely and well organized. They made renting a uhaul/ moving easier during an otherwise stressful day.

Rating:

1.0

Abrieron my storage y ROBARON MUCHISIMAS PERTENENCIA PAGUE EL STORAGE POR 7 AÑOS PAGUE CASI 7,000 DLLS DESDE EL 2015 HASTA AHORA Q FUY E ERO 2022 TODO ESTABA REVUELTO COSAS PERDIDAS REALMENTE SON UN ASCO POR COOPERAR CON LA CORRUPCION DE GOBIERNO GANGS STALKING INCREIBLE COMO SE MANIPULA TODO , GRACIAS POR LA EXPERIENCIA TAN MALA Y ASQUEROSA DE TRABAJAR SEÑORES ESO SE LLAMA TRAFICO DE HUMANOS CORRECTO MIS COSAS COMPLETAMENTE DESTRUIDAS LO Q ME DEJARON , PERO TODO ESTA AHORA DOCUMENTADO!! DIOS LOS BENDIGA

Rating:

5.0

Everything went very smoothly. Pleasant experience. Personnel were courteous and efficient.

Rating:

5.0

Andre Caban made the process extremely easy. He provided all the information and was very efficient. Hire more employees like Andre

Rating:

5.0

The service rep who helped me with pickup was extremely helpful. Great customer service!

Rating:

5.0

Check the brakes/brake fluid reservoir of all trailers, before releasing the unit for rental.

Rating:

5.0

Mason was very friendly and professional and made the experience very smooth and easy.

Rating:

5.0

Outstanding customer service—I went in to buy packing tape and ended up getting a storage unit. Mason quickly greeted me, answered all of my questions, offered to give me a tour of the facility, and really made the whole process a breeze. He was friendly, polite, and professional. I felt comfortable and treated as a valued customer and that’s why I chose this facility over the others I had considered. Thanks for your help and making this an easy decision!

Rating:

5.0

Nothing. Everything is efficiently operated - reservations, pick up vehicle and return. No waiting time at all. Outstanding!!

Rating:

5.0

Great experience. Thank you.

Rating:

1.0

The link for the hours check-in did not work. I went to the uhaul website and that would not work either. I was charged for fuel even though I had returned the truck at the same fuel level as received. This uhaul dealer is dishonest and I will tell others in the community who need to rent a truck.

Rating:

5.0

Josh was the epitome of professionalism and helpfulness.

Rating:

5.0

I have used this site before and I always have a good experience

Rating:

5.0

Service was great

Rating:

5.0

Staff was very friendly and helpful

Rating:

5.0

having a sheet/document to assess and annotate any smudges/scratches/dents/etc during walk-thru inspections would be ideal upon pickup

Rating:

3.0

The whole process of picking vehicle up and dropping it off was difficult. The instructions were very simple and straight forward, but the site itself seemed to have many issues and take a long time. I ended. Yo getting frustrated after trying to pickuo vehicle after over 39 mins and just went inside.

Rating:

5.0

Easy to reserve a vehicle. Quick pickup and drop off.

Rating:

5.0

Staff was knowledgeable, friendly, and just great to work with. Highly recommended.

Rating:

5.0

This was the smoothest in & out of any U-Haul ever. They even helped me trace and change a burnt fuse on my turn signal.

Rating:

5.0

Good experience overall. Employees were friendly and helpful. Vehicle was clean. Would use the service again.

Rating:

5.0

Nothing…the experience was perfect.

Rating:

5.0

Staff was very helpful and friendly for pick up and drop off. Facility is very clean and well-stocked with additional supplies you may need.

Rating:

2.0

the person who attended us in the rental of the truck very despotic and spoiled.

Rating:

5.0

Great staff.....very courteous and helpful. Keep investing in your folks!!!!

Rating:

5.0

I had no issues. Pulled up and the employees unhooked me and the interaction lasted less than 3 minutes.

Rating:

5.0

Great service!!!

Rating:

2.0

Requested a month in advance pickup and drop off locations that were within 5 minutes of old and new home and was given no indication until the night before the move that I would not be able to use those locations. Instead I had to drive 45 minutes each way to pick up, and 15 each way to drop off my rental, despite much closer locations. I planned in advance to avoid this since I am 9 months pregnant, and was completely caught off guard and had to rearrange my schedule 12 hours before my move.

Rating:

5.0

Needed a deeper drop hitch but the one sold to me worked. Still the employees were very helpful.

Rating:

3.0

Clearly enumerate drop off locations. "Equipment" is not the same implication as "Truck" and this was never explained.

Rating:

5.0

This location made it all very easy! The U-Haul reps loaded and unloaded the trailer for me and made sure that I understood how to do it should the need arise. They were personable and seemed to be happy employees. And when I had to extend the rental by a day, it only took about 20 seconds, as they cross-referenced my phone number to the rental agreement. He was done extending the rental before I even finished asking. Again--very pleasant experience. The only thing I would change is to move them closer to me!

Rating:

5.0

Excellent customer service, very professional, experienced. I really liked a lot

Rating:

5.0

The equipment met our needs perfectly.

Rating:

4.0

Nothing

Rating:

5.0

Great on site help and service!

Rating:

5.0

The original location that I was supposed to pickup at, Jones Snow Plow in Alexandria, VA sucked! This reflects poorly on Uhual!

Rating:

3.0

I barely had gas when I picked up the truck. I was told that I could fill it up and I would be refunded upon return. I did not receive any refund and turned the truck in with over 1/2 tank of fuel.

Rating:

3.0

The truck was rough. It felt like it was 20 years old. The steering was loose. The door didn't shut without slamming it super hard.

Rating:

5.0

The team working at this location are excellent and fun too work with. Very customer friendly!!

Rating:

5.0

Nothing. Service was helpful, honest and did a great install. It felt like family.

Rating:

5.0

Not much. Kelsey was awesome on the phone and in person.

Rating:

5.0

Perfect

Rating:

5.0

We have always had a great experiencw when renting from this location. Great, friendly staff.

Rating:

5.0

Please, please, please............ WASH THE WINDSHIELD - both INSIDE and outside!! WTF!! People using these vehicles would rather WIPE the condensation from the inside - smearing the moisture around than let the A/C or defrost work. Now, when there is a SUNNY day - ALL I SEE IS THE SMEAR MARKS!!! You have no problem faulting us for the slight imperfection - yet you can't maintain a simple interior? Com'on....... Please Dumfries Rd, MANASSAS, VA - you can do better!!!

Rating:

5.0

Do not need to do anything different. Everything was outstanding - the service and availability of the equipment. Quick check-in and check-out.

Rating:

5.0

Great customer service--professional and efficient Vehicle was solid

Rating:

5.0

Very quick and effortless process.

Rating:

5.0

The truck had a lot of miles on it and the ignition switch failed while I was getting gas. However, the staff gave me the number to the roadside assistance and they were able to get it started again after a three hour wait. Josh the manager gave us a discount.

Rating:

4.0

You can not do anything to improve this business. Everyone is so polite,courtious and everything just ran like a smooth clock.

Rating:

5.0

Facilities met our needs.

Rating:

5.0

I was very please with how the staff made everything very easy to setup a vehicle and storage unit. Very friendly and professional. Will definitely use them again.

Rating:

5.0

I’ve had a storage unit at Dumpries for years. The staff is always nice and helpful. My rating applies only to this location. I’ve had units at other locations that weren’t good.

Rating:

5.0

I couldn't have found a better place to done business with. Outstanding employees, extremely personable and helpful. Thanx again gentlemen for all your help.

Rating:

5.0

The service I received was polite, prompt, courteous, and respectful. I would absolutely recommend this location to anybody in need of vehicle rental or self storage in and around Manassas...

Rating:

5.0

The young man's name was Mason whom I came into contact with to get a storage unit.The process was systematic from start to finish with him. He was quick, efficient, informative, and courteous. An absolute professional !!

Rating:

5.0

Great would go back again Kelsey is the best she is the greatest manager I've ever seen in a business she will work with you she will help you out the best she can!!!

Rating:

5.0

Well run, efficient, and clean! Couldn’t ask for a better facility!

Rating:

5.0

I have had my unit for 3 years and I have never had any issues with my access or anything else. Great experience

Rating:

2.0

Your company put my signature on a wrong document and is now screwing me over. Had me sing a small screen that was only supposed to be for me to be able to access someone else's unit but instead you put me down as the owner of the unit. Now the person that was the actual owner is getting away without paying for all of the late fees. Even her family has tried to call and tell you guys that you are charging the wrong person. Thanks for screwing an innocent man who is struggling with his own stuff.

Rating:

5.0

Staff was super helpful and friendly!

Rating:

3.0

I posted my move out date over a week before the 3rd the day I got a rental was the date I moved out. Please correct the date. It would have been the day after before I did all the filing

Rating:

5.0

Staff always friendly and helpful. Auto pay worked very well. Always had notice of a payment collection. Storage unit itself was always clean. No sign of bugs or mice ever. Hallways always clean, floors shiny, lighting good, signage good to direct you to elevator. Elevator never out of commission. Would be my first choice if I ever have need for storage facility again!

Rating:

5.0

The staff was amenable to my needs respectful of my current handicaps, age and very patient overall.

Rating:

5.0

Pleasant staff.

Rating:

5.0

I Love all the employees and they were well respectful

Rating:

5.0

Not only did they handle everything for me, but they even cut my lock with bolt cutters when I lost my key. Thank you very much!

Rating:

5.0

Kelsey was amazing in every aspect. We had a blow out on the highway and she checked on us to make sure everything was great. She was also helpful when checking into the storage unit. She is efficient, pleasant and definitely and asset to the business.

Rating:

5.0

Staff very friendly and helpful.

Rating:

5.0

Storage unit is spacious and clean. Security is excellent and the elevator is most convenient.

Rating:

5.0

Outside of my own mistakes, U-Haul was very useful and patient with me due to purchasing a unit way too small

Rating:

5.0

The staff was super helpful, and moving in was a breeze! The carts were a huge help. The facility was super clean and well managed. Thanks!

Rating:

4.0

On issue is that when the rental payment did not come out of my account someone should have called and confirmed the account. Because the card expired no one called and I was billed extra money. That makes a difference when this was paid on time for the last several years.

Rating:

3.0

Thank you

Rating:

5.0

gracias muchas gracias y que Dios los bendiga gracias

Rating:

4.0

The manager and her office agents are Great attentive And decisive in their actions ! You will be treated and respected in the manner that a customer should and as a customer you should return the kindness and respect. Have used the storage Twice and every time I rent a Truck I use the same location. All of this just for the service and attention I will receive ! Excellent staff can’t express my satisfaction with this location.

Rating:

5.0

Thank you to the staff. Your assistance has been great during my stressful time of moving.

Rating:

2.0

Only because when I called about a bill that I already asked to b close she give hung up on me n I had to wait hours to get in touch with someone else in order to deal with it next time I move I don’t think I’ll b using uhaul after all the problems don’t get me wrong there are a lot of good worker but the bad apples there r that bad

Rating:

5.0

The young man who helped me couldn't have been better.

Rating:

5.0

My storage experience was excellent. The location is convenient and safe; the facility is light, bright, clean, and climate controlled. The provision and use of the flatbed carts, elevators, double and automatic doors, and the convenient loading platform are of great benefit. The staff was friendly, helpful, and accommodating. Thank you for providing me with excellent customer service during my storage rental.

Rating:

5.0

I want to acknowledge one of your cleaning staff - Sharon. She always keeps the place clean, is friendly and helpful. I think it’s folks like her and the other staff that make this place great - they are the face of U-Haul. This place is very secure and why I won’t go to just any storage company. Monitored 24/7 and if there are issues, you are contacted immediately not a few days or weeks after the fact. I will use U-Haul for any future storage needs, the prices are competitive, but the PEOPLE make all the difference. Every time I visit the office I am genuinely greeted not the “oh, hi um, welcome...” and when I have a question it is always answered and the staff has always done their best to take care of the customers.

Rating:

5.0

The staff was amazing and always so helpful.

Rating:

5.0

Thanks!

Rating:

5.0

The young man who did the check-in was very personable and helpful.

Rating:

5.0

We were customers there for many years and never had a bad experience. Thank you. Ralph Steen

Rating:

1.0

I never used the service. I think they had the wrong email, and kept sending me emails. I responded every time that is was not the right email, but no one ever addressed that and they just continued, including the email for the review. I don’t think anyone reads their messages.

Rating:

5.0

Always an enjoyable experience using the rentals and products.

Rating:

2.0

My other visits have been good. This time I visited on a Saturday to get information so I could decide what I wanted to do in my case. The experience was good. I spoke with a male who, I thought, answered my questions. When I returned on Monday the female manager helped me. She gave me very different information from the info I had previously been given. I came back to rent a 5 x 10 unit thinking that the first month would be free. He gave me no other important information. I looked at his badge, probably not shirt. I believe I read "manager" so I was satisfied that I had the correct information. On Monday I was told that to get that deal I needed to rent a "one way" something. It took a while to be told that that meant renting a truck, one way. I am so happy that you sent this request. My interaction with the manager was not very pleasant. I was very disappointed. I told her that her employee did not tell me important info. Although she kinda apologized after I apologized her demeanor was very cool as she sat on her stool and casually took care of me. I was tempted to ask her if she "really wanted my business. I will try not to deal with her on my next visit to your facility. She wasn't horrible just no smile, now interest, no personality. I hope this isn't your best.

Rating:

5.0

Savanna was extremely helpful, polite and professional. Promote now.

Rating:

5.0

Very knowledgeable in person staff. The call forwarding portion to other area offsite, was rocky. The information given in general, be it web info or call-center, was spotty and often incorrect. However when in contact with the actual ground crew at pick up and drop off that went away. The employees at the call center were nice enough, however on more than one occasion, gave me incorrect info regarding pick up time and hours of operation. Thank you.

Rating:

5.0

This is the cleanest storage facility I've ever seen. The staff is incredibly friendly and helpful.

Rating:

5.0

Storage area always very clean and well kept. Great job by cleaning staff. Will come back again.

Rating:

5.0

Awesome staff!

Rating:

5.0

Friendly , and Very helpful

Rating:

4.0

Really great staff. Super helpful

Rating:

5.0

Seamless convenience using U-Box and UHaul Storage. Well done, UHaul!

Rating:

5.0

We ended up reserving this unit last minute because the place where we had saved originally closed early on Saturdays. And we are so glad we did! The team was so friendly and helpful. Move in was a breeze. Definitely recommend.

Rating:

5.0

The employees here are always very friendly. Great experience. Thanks!

Rating:

5.0

Good job Cree-o!

Rating:

5.0

Everything went very smoothly! I was impressed by the facility, and all of the employees were friendly and helpful. A huge improvement over other storage facilities I've used!

Rating:

5.0

Staff is very helpful.

Rating:

5.0

!

Rating:

5.0

U-Haul staff was very helpful and accommodating. Highly recommend.

Rating:

5.0

Good business. I was there for almost ten years

Rating:

5.0

Very helpful and friendly staff!

Rating:

5.0

Excellent staff!

Rating:

5.0

I really like the facility.

Rating:

5.0

OMG! Excellent customer service with all workers at all times! The most incredible place to do business for storage and moving. I’m totally impressed!

Rating:

2.0

I changed payments before the due date however company double dipped and took two payments.

Rating:

5.0

Staff is very friendly, helpful and professional. Made all our moving needs easy

Rating:

5.0

Thank you

Rating:

4.0

Staff very helpful and courteous. Set-up for truck rental drop o8is very inconvenient for storage users.

Rating:

4.0

.....

Rating:

5.0

Great service. Great experience.

Rating:

5.0

n/a

Rating:

5.0

Staff very friendly and helpful.

Rating:

5.0

It is the best U-Haul facility I have ever used!! And this is our 4th time!!

Rating:

5.0

Excelent S

Rating:

5.0

Great customer service. Friendly people. Awesome location

Rating:

5.0

The manager was always helpful!

Rating:

5.0

Excellent service, knowledgeable staff and a clean facility!

Rating:

5.0

I met a Great Crew of Folks who assisted me with my 1st time using their Climate Control Storage. Thanks Again, Frank Morgan

Rating:

5.0

Easy rental process and friendly employees!

Rating:

5.0

I was so glad to have been able to find a storage unit at the place I rented the moving van. thank you for being there Eugene

Rating:

5.0

Facility was clean and very well maintained. Staff was friendly and helpful when encountered. Good facility.

Rating:

5.0

U-Haul thank you for all your love and compassionate help at the time it was needed

Rating: