Customer Reviews for U-Haul Moving & Storage of Manassas

5,665 comentarios

10480 Dumfries Rd   Manassas, VA 20110
(@ Fairgrounds)

(703) 369-4619

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(703) 369-4619

10480 Dumfries Rd
Manassas, VA 20110
(@ Fairgrounds)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

The gas gauge was broken and it said I had 3/4 of a tank when I started. I had about 1/4 of a tank when I left the store. The transmission had issues and didn't like to shift out of first gear into second gear, so it burned an abnormal amount of gas. It also didn't like Shift out of third into fourth gear also burning an excess amount of gas. I returned the truck on a full tank not knowing the gas gauge is broken and only showed 2/3 full until I parked and started the engine again then it jumped to completely full. I spent more than $65 filling the tank, I feel robbed of about $45 in gas money. The truck was not a 15 foot but a 10 foot bed length. I will never be using U-Haul again because of the experience. I will strongly suggest to all, not use u-haul.

Adam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarred C.  |  First Impressions 
Clasificación:
2.0

The guy who gave us the keys for the van said “enjoy” and started to leave without any direction on where the van is. I asked him where the van was, he said it was one of those two and pointed to some vans in the lot. Went over and it was neither of the two vans he said it was, had to look for it on our own. Employees should help customers find the vans better, and at least offer to help explain the locking mechanisms/correct use of the loading dock.

Jazzybelle S. 
Clasificación:
5.0

Long story short: there was potential for problems. But Josh, Jamie, Mason, and (name unknown who quickly installed missing rivets in fenders), and possibly other folks, teamed up to be sure I had the correct trailer ready for me on time. I frequent this location often for Propane, and (at least) once a year for trailer rental. The folks above and former location manager whose name I can't recall (dark haired lady who's now regional mgr) have always been very pleasant and accommodating

GARYALAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
3.0

With the economy rising over the past 7 years the increase was a little over baring for me with the $5. increases, what I was paying was high enough so I found another brand new storage bigger in size and air climate and closer to my home and a better price in saving.

MICHELLE S.  |  Overall Experience 
Clasificación:
5.0

excellent service and attention from the employee. In te moment of drop off

DavidE L. 
Clasificación:
1.0

Felt like I was getting stalked

Justin L.  |  Overall Experience 
Clasificación:
5.0

Wonderful experience from move in to move out. Would recommend and suggest to friends.

Stacy Y.  |  Overall Experience 
Clasificación:
5.0

Excellent.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

Storage facility was clean and easy to use.

Kris K.  |  Overall Experience 
Clasificación:
5.0

Outstanding service and the equipment was in perfect working order.

Joe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen M. 
Clasificación:
5.0

Great pricing and service.

Jamila Patricia G.  |  Overall Experience 
Clasificación:
3.0

Set up to pickup truck using the mobile app option. Arrived on site and the location hadn't put the keys in the box. Had to wait until the next morning to pick up my truck. It was an inconvenience and cost me valuable time.

John M. 
Clasificación:
5.0

El personal muy amable , el ambiente limpio y bien iluminado, todo bien organizado Mucho profesionalismo Los felicito Y los recomendaría al 100% d seguridad

maria a.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

January W. 
Clasificación:
4.0

Please let customers know there is a parking area reserved for customers personal vehicles if they needed to leave their car at the location. Then, customers could just drop off the rental vehicles and pick up their personal vehicles from the parking lot. Maybe, mark the parking spaces for U-Haul customers so they know the specific parking area. At this time there are many signs that say towing enforced in the parking lot.

Henry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stewart C. 
Clasificación:
5.0

It is always a pleasure to work with the team at the Dumfries location. Very friendly and professional.

George N. 
Clasificación:
5.0

Great customer service. Great people working at the Dumfries location.

PATRICK H. 
Clasificación:
5.0

Very Helpful Staff.

Athena G. 
Clasificación:
5.0

Upon Pick-up and Drop-off equipment the process was very smooth and the sales people were very helpful and friendly. Quick and easy.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge G. 
Clasificación:
5.0

Was unable to check in/get vehicle using the app, but the Staff was great at getting my vehicle for me. Vehicle was clean and well maintained.

DAVIDBRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Friendly, quick servicw.

John S. 
Clasificación:
5.0

The tread on the rear tires is getting pretty thin. I drove to my basement entrance on the grass and then needed to use cardboard and boards to move the truck because the tires have no traction. Staff was great at pick up and drop off. I told my wife this was the cleanest moving truck I have rented in several years.

Alan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONYLEWIS L. 
Clasificación:
5.0

Very happy with the service.

Ivan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter V. 
Clasificación:
1.0

Reserved a trailer for that location. Upon arriving was told I needed to pick it up in Chantilly location event though I didn't receive anything about that. Switched to the dolly so I didn't have to get it from Chantilly. Next day around 1pm way past drop off time I receive a text message to pick it up from Chantilly. Guess it's way behind. Do I get $50 for guaranteed reservation which had to be cancelled?

Armin C. 
Clasificación:
5.0

Quick, well organized and friendly staff.

David R. 
Clasificación:
4.0

Dude who checked the equipment back in was courteous, collected and on friggin point. I think they were training someone, and if so, I'm glad they're the one doing it.

Ian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip A. 
Clasificación:
4.0

The truck has seen better days. The interior is quite dirty and the driver's door doesn't fully shut unless you put a lot of force behind closing it. The windshield is pretty dirty and the windshield whippers don't do an effective job of clearing the rain. The truck shifts hard when in towing/hauling mode.

Toan T. 
Clasificación:
5.0

Very simple process. I was in and out in no time. Staff was friendly, professional, and efficient. Thank you for a great experience.

Leanne T. 
Clasificación:
5.0

Easiest drop off ever!

Peter C. 
Clasificación:
5.0

Excellent customer service

Crystal H.  |  First Impressions 
Clasificación:
5.0

By mistake I left personal keys in the truck and they were found and possibly thrown away by U-Haul employees. For the next customer just have a lost and found where we can pick up things that we might have left behind. Those keys are very important to me and had sentimental value as they were my deceased father's keys.. I just wish they would've put them in a loss and found box instead they might've been discarded and thrown away.. if the keys are not found I may never rent from U-Haul again or recommend you haul for that matter. Let's please make an effort to find his keys

Jay N. 
Clasificación:
5.0

Extraordinario servicio al cliente

Peter V. 
Clasificación:
5.0

I did the early pickup using my phone. This worked flawlessly.

Ronald W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oksana K. 
Clasificación:
5.0

Customer service was excellent they went above and beyond

Jessica S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Penny I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX A. 
Clasificación:
5.0

Great experience with you. I will use your services again when I need your help and services. Gracias.

Sylvia A.  |  Overall Experience 
Clasificación:
4.0

Trying to make me feel guilty for not purchasing the insurance after I told him I was completely covered was a bit pathetic. Your policy on immediate payment if damage is laughable, I can have that case tied up in the courts for years just for the fun of it.

David S. 
Clasificación:
5.0

Great experience in the office, quick and efficient. The cargo van was in great shape. Return was easy and quick.

Timothy P. 
Clasificación:
5.0

Everything was great. Equal to my pickup location. Very easy process to drop off.

Kenneth K. 
Clasificación:
5.0

I got a great service and very kindness Thanks

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREYVYACHESLAV S. 
Clasificación:
5.0

Great people at the location!

kenneth s.  |  First Impressions 
Clasificación:
5.0

Nothing at this time. Everything went as planned.

Dellas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel R. 
Clasificación:
5.0

I was told fill to 5/8ths tank on return. Assessing how much gas to put in to reach target level without getting charged should be more clear though know this may be hard to achieve.

Rick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXEY K. 
Clasificación:
5.0

Outstanding!!! Many thanks to Josh and the staff for a really great rental experience!!!

Theodore V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIERRE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas L. 
Clasificación:
5.0

Fast and excellent service and equipment. Easy return too! I used this location on several occasions and will use them again.

Dave R. 
Clasificación:
5.0

Just keep it up.

Solomon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci A. 
Clasificación:
1.0

I am owed over $460 for a contract mishap the rep made.

David K. 
Clasificación:
3.0

I was charged for furniture pads that I bought (I am extremely unsatisfied with this) while I think the location is ok I feel like they could have educated me better.

George E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M. 
Clasificación:
5.0

Super friendly. Super easy. Safety checks were made. Nice work!

Kendric P. 
Clasificación:
5.0

Nothing at this time. Everything went as planned.

Dellas B. 
Clasificación:
5.0

Change the hook chain has to be change there is wires too spiked

Mostapha J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Slawomir M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR C. 
Clasificación:
5.0

Employees were well versed, friendly and helpful.

Richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
1.0

El cliente no dejó un comentario.

John L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann L. 
Clasificación:
3.0

Your software sucks. I tried to pick up before hours and because I was 30 mins "late" it wouldn't let me get in. I had it rented for 2 days!!! I can be as late as I want!! Instead I had to wait till the store opened which got me on the road WAY late and into total crap traffic!! I can see not letting me pick up early... but that 30 min late window is utter BS and a flaw in your software. Luckily the guy at the uhaul was nice otherwise I would have been a raving lunatic pulling out of there into HEAVY TRAFFIC! Fix it!

CHRISTINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence S. 
Clasificación:
5.0

I love this facility. It is so clean, well maintained and the temperature was great.

Carol M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
3.0

U-Haul offered and confirmed a mobile pick-up, but there was no connectivity when I arrived at the location. I reserved it for pick-up an hour before the location opened. Thankfully, some staff arrived early and after confirming that the mobile app was not working, they assisted me and another person who had used the mobile app to reserve a vehicle. The inability for the mobile app to function properly is the ONLY reason I would not recommend this location.

Mildred W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori A. 
Clasificación:
5.0

Appreciated the smooth efficient pick-up and return. Could not have had a better experience!

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

The staff at this facility was excellent!

mike C. 
Clasificación:
5.0

Service attendants were professional and courteous

Janice S. 
Clasificación:
5.0

Personal amigable

David H. 
Clasificación:
3.0

The representatives at Uhaul that handled my move were very disappointing. They were not correct in the time I scheduled to have the trip and alit of miscommunication on there part that cost me!

Tara E. 
Clasificación:
5.0

No comments. Service was exceptional and no hassles.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

Great all around

Abraham B.  |  Overall Experience 
Clasificación:
5.0

Much different experience than the pickup, attendee was cordial, friendly, very helpful and instructive on the return procedure. Very nice young man, very polite and renewed my faith in the U-Haul experience .

Kenneth W. 
Clasificación:
1.0

Was not charged the right amount way too much. I hope i never have to use this company again

Stephen S. 
Clasificación:
5.0

Everything went well and checkin/checkout was quick

William L. 
Clasificación:
5.0

Note: I own a trailer, but when I want a secure way of hauling my valuable motorcycle, nothing is better than the u-haul trailer. Cost, availability, efficiency, congeniality and professionalism... A+ Kevin

Kevin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

I live in Woodbridge but after having a few not so great visits to the local U Haul dealers I drove out to Manassas. It has been a few years in a row now that we have rented our beach trip 5x8 trailer from this location and will continue to do so because they are AWESOME over there on Dumfries Road!!! Gracias

DON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar A. 
Clasificación:
5.0

Employees are always knowledgeable and helpful, but it appears you need more staff. The place is busy handling purchases, rentals and returns, etc.

JOSEPHALAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom K. 
Clasificación:
5.0

Love the workers in both locations.

Nyshea E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Phyllis T.  |  Online Move In 
Clasificación:
5.0

I was somewhat disappointed to find out during check out after some 2 years that military discount was available but information wasn't shared on either unit I rented. Would have loved to have had those savings.

Curtis H.  |  Overall Experience 
Clasificación:
5.0

My only comment is that I kept getting past due notices for my unit, even after the payment was made.

Pedro O.  |  Overall Experience 
Clasificación:
5.0

Gracias

robert h.  |  Overall Experience 
Clasificación:
5.0

noi comment

Ross B.  |  Overall Experience 
Clasificación:
5.0

Very pleased.

Deborah R.  |  First Impressions 
Clasificación:
1.0

Abrieron my storage y ROBARON MUCHISIMAS PERTENENCIA PAGUE EL STORAGE POR 7 AÑOS PAGUE CASI 7,000 DLLS DESDE EL 2015 HASTA AHORA Q FUY E ERO 2022 TODO ESTABA REVUELTO COSAS PERDIDAS REALMENTE SON UN ASCO POR COOPERAR CON LA CORRUPCION DE GOBIERNO GANGS STALKING INCREIBLE COMO SE MANIPULA TODO , GRACIAS POR LA EXPERIENCIA TAN MALA Y ASQUEROSA DE TRABAJAR SEÑORES ESO SE LLAMA TRAFICO DE HUMANOS CORRECTO MIS COSAS COMPLETAMENTE DESTRUIDAS LO Q ME DEJARON , PERO TODO ESTA AHORA DOCUMENTADO!! DIOS LOS BENDIGA

YOLANDA GABRIELA R.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service-I went in to buy packing tape and ended up getting a storage unit. Mason quickly greeted me, answered all of my questions, offered to give me a tour of the facility, and really made the whole process a breeze. He was friendly, polite, and professional. I felt comfortable and treated as a valued customer and that's why I chose this facility over the others I had considered. Thanks for your help and making this an easy decision!

Allison H.  |  First Impressions 
Clasificación:
5.0

Facilities met our needs.

michael m.  |  Overall Experience 
Clasificación:
5.0

I was very please with how the staff made everything very easy to setup a vehicle and storage unit. Very friendly and professional. Will definitely use them again.

william m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolette W.  |  Overall Experience 
Clasificación:
5.0

I've had a storage unit at Dumpries for years. The staff is always nice and helpful. My rating applies only to this location. I've had units at other locations that weren't good.

SUSAN S.  |  First Impressions 
Clasificación:
5.0

I couldn't have found a better place to done business with. Outstanding employees, extremely personable and helpful. Thanx again gentlemen for all your help.

ALAN S.  |  First Impressions 
Clasificación:
5.0

The service I received was polite, prompt, courteous, and respectful. I would absolutely recommend this location to anybody in need of vehicle rental or self storage in and around Manassas...

STEPHEN MATTHEW W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

preston h.  |  Overall Experience 
Clasificación:
5.0

The young man's name was Mason whom I came into contact with to get a storage unit.The process was systematic from start to finish with him. He was quick, efficient, informative, and courteous. An absolute professional !!

shane C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OTY M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Evangela W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H.  |  Overall Experience 
Clasificación:
5.0

Great would go back again Kelsey is the best she is the greatest manager I've ever seen in a business she will work with you she will help you out the best she can!!!

Thomas C.  |  Overall Experience 
Clasificación:
5.0

Well run, efficient, and clean! Couldn't ask for a better facility!

KATHRYN SCOFIELD L.  |  Overall Experience 
Clasificación:
5.0

I have had my unit for 3 years and I have never had any issues with my access or anything else. Great experience

Mickel C.  |  Overall Experience 
Clasificación:
2.0

Your company put my signature on a wrong document and is now screwing me over. Had me sing a small screen that was only supposed to be for me to be able to access someone else's unit but instead you put me down as the owner of the unit. Now the person that was the actual owner is getting away without paying for all of the late fees. Even her family has tried to call and tell you guys that you are charging the wrong person. Thanks for screwing an innocent man who is struggling with his own stuff.

Keith P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAE-SEOK C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ebonee s.  |  Overall Experience 
Clasificación:
5.0

Staff was super helpful and friendly!

Edwin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charis k.  |  Overall Experience 
Clasificación:
3.0

I posted my move out date over a week before the 3rd the day I got a rental was the date I moved out. Please correct the date. It would have been the day after before I did all the filing

Kenneth S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

terri h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

scott j.  |  Overall Experience 
Clasificación:
5.0

Staff always friendly and helpful. Auto pay worked very well. Always had notice of a payment collection. Storage unit itself was always clean. No sign of bugs or mice ever. Hallways always clean, floors shiny, lighting good, signage good to direct you to elevator. Elevator never out of commission. Would be my first choice if I ever have need for storage facility again!

Kenneth S.  |  Overall Experience 
Clasificación:
5.0

The staff was amenable to my needs respectful of my current handicaps, age and very patient overall.

Sanford W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie D.  |  Overall Experience 
Clasificación:
5.0

Pleasant staff.

Larry P.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

AUSTIN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSAPHP V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy B.  |  Overall Experience 
Clasificación:
5.0

I Love all the employees and they were well respectful

Pamela W.  |  Overall Experience 
Clasificación:
5.0

Not only did they handle everything for me, but they even cut my lock with bolt cutters when I lost my key. Thank you very much!

Robert C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W.  |  First Impressions 
Clasificación:
5.0

Kelsey was amazing in every aspect. We had a blow out on the highway and she checked on us to make sure everything was great. She was also helpful when checking into the storage unit. She is efficient, pleasant and definitely and asset to the business.

Detra H.  |  First Impressions 
Clasificación:
5.0

Staff very friendly and helpful.

Edwin S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed B.  |  First Impressions 
Clasificación:
5.0

Storage unit is spacious and clean. Security is excellent and the elevator is most convenient.

Corey P.  |  First Impressions 
Clasificación:
5.0

Outside of my own mistakes, U-Haul was very useful and patient with me due to purchasing a unit way too small

danitra L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Irvin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  First Impressions 
Clasificación:
5.0

The staff was super helpful, and moving in was a breeze! The carts were a huge help. The facility was super clean and well managed. ¡Gracias!

Emma D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee H.  |  Overall Experience 
Clasificación:
4.0

On issue is that when the rental payment did not come out of my account someone should have called and confirmed the account. Because the card expired no one called and I was billed extra money. That makes a difference when this was paid on time for the last several years.

Helen S.  |  First Impressions 
Clasificación:
3.0

Gracias

jamara t.  |  First Impressions 
Clasificación:
5.0

gracias muchas gracias y que Dios los bendiga gracias

REYNALDO F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trudy C.  |  First Impressions 
Clasificación:
4.0

The manager and her office agents are Great attentive And decisive in their actions ! You will be treated and respected in the manner that a customer should and as a customer you should return the kindness and respect. Have used the storage Twice and every time I rent a Truck I use the same location. All of this just for the service and attention I will receive ! Excellent staff can't express my satisfaction with this location.

CRAIGJOVI B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW C.  |  Overall Experience 
Clasificación:
5.0

Thank you to the staff. Your assistance has been great during my stressful time of moving.

Karen F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefan G.  |  First Impressions 
Clasificación:
2.0

Only because when I called about a bill that I already asked to b close she give hung up on me n I had to wait hours to get in touch with someone else in order to deal with it next time I move I don’t think I’ll b using uhaul after all the problems don’t get me wrong there are a lot of good worker but the bad apples there r that bad

Tiffany A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine K.  |  Overall Experience 
Clasificación:
5.0

The young man who helped me couldn't have been better.

Kevin N.  |  First Impressions 
Clasificación:
5.0

My storage experience was excellent. The location is convenient and safe; the facility is light, bright, clean, and climate controlled. The provision and use of the flatbed carts, elevators, double and automatic doors, and the convenient loading platform are of great benefit. The staff was friendly, helpful, and accommodating. Thank you for providing me with excellent customer service during my storage rental.

Sondra B.  |  Overall Experience 
Clasificación:
5.0

I want to acknowledge one of your cleaning staff - Sharon. She always keeps the place clean, is friendly and helpful. I think it's folks like her and the other staff that make this place great - they are the face of U-Haul. This place is very secure and why I won't go to just any storage company. Monitored 24/7 and if there are issues, you are contacted immediately not a few days or weeks after the fact. I will use U-Haul for any future storage needs, the prices are competitive, but the PEOPLE make all the difference. Every time I visit the office I am genuinely greeted not the "oh, hi um, welcome..." and when I have a question it is always answered and the staff has always done their best to take care of the customers.

Stephen G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael & jacqueline m.  |  Overall Experience 
Clasificación:
5.0

The staff was amazing and always so helpful.

Wendy H.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

david b.  |  Overall Experience 
Clasificación:
5.0

The young man who did the check-in was very personable and helpful.

Lisa G.  |  First Impressions 
Clasificación:
5.0

We were customers there for many years and never had a bad experience. Thank you. Ralph Steen

RALPH S.  |  Overall Experience 
Clasificación:
1.0

I never used the service. I think they had the wrong email, and kept sending me emails. I responded every time that is was not the right email, but no one ever addressed that and they just continued, including the email for the review. I don't think anyone reads their messages.

James H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Celeste K.  |  Overall Experience 
Clasificación:
5.0

Always an enjoyable experience using the rentals and products.

Susan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aljith C.  |  Overall Experience 
Clasificación:
2.0

My other visits have been good. This time I visited on a Saturday to get information so I could decide what I wanted to do in my case. The experience was good. I spoke with a male who, I thought, answered my questions. When I returned on Monday the female manager helped me. She gave me very different information from the info I had previously been given. I came back to rent a 5 x 10 unit thinking that the first month would be free. He gave me no other important information. I looked at his badge, probably not shirt. I believe I read "manager" so I was satisfied that I had the correct information. On Monday I was told that to get that deal I needed to rent a "one way" something. It took a while to be told that that meant renting a truck, one way. I am so happy that you sent this request. My interaction with the manager was not very pleasant. I was very disappointed. I told her that her employee did not tell me important info. Although she kinda apologized after I apologized her demeanor was very cool as she sat on her stool and casually took care of me. I was tempted to ask her if she "really wanted my business. I will try not to deal with her on my next visit to your facility. She wasn't horrible just no smile, now interest, no personality. I hope this isn't your best.

KAren H.  |  First Impressions 
Clasificación:
5.0

Savanna was extremely helpful, polite and professional. Promote now.

Curtis H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail L.  |  First Impressions 
Clasificación:
5.0

Very knowledgeable in person staff. The call forwarding portion to other area offsite, was rocky. The information given in general, be it web info or call-center, was spotty and often incorrect. However when in contact with the actual ground crew at pick up and drop off that went away. The employees at the call center were nice enough, however on more than one occasion, gave me incorrect info regarding pick up time and hours of operation. Gracias.

john s.  |  First Impressions 
Clasificación:
5.0

This is the cleanest storage facility I've ever seen. The staff is incredibly friendly and helpful.

mike u.  |  Overall Experience 
Clasificación:
5.0

Storage area always very clean and well kept. Great job by cleaning staff. Will come back again.

David f.  |  Overall Experience 
Clasificación:
5.0

Awesome staff!

Esther B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

levi s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael & jacqueline m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cregg C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy B.  |  First Impressions 
Clasificación:
5.0

Friendly , and Very helpful

Jeff C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon E.  |  Overall Experience 
Clasificación:
4.0

Really great staff. Super helpful

Melvin J.  |  First Impressions 
Clasificación:
5.0

Seamless convenience using U-Box and UHaul Storage. Well done, UHaul!

JOHN D.  |  First Impressions 
Clasificación:
5.0

We ended up reserving this unit last minute because the place where we had saved originally closed early on Saturdays. And we are so glad we did! The team was so friendly and helpful. Move in was a breeze. Definitely recommend.

Brian & Constance M.  |  First Impressions 
Clasificación:
5.0

The employees here are always very friendly. Great experience. Thanks!

ADAM K.  |  First Impressions 
Clasificación:
5.0

Good job Cree-o!

Maryann T.  |  First Impressions 
Clasificación:
5.0

Everything went very smoothly! I was impressed by the facility, and all of the employees were friendly and helpful. A huge improvement over other storage facilities I've used!

Alison L.  |  First Impressions 
Clasificación:
5.0

Staff is very helpful.

Margaret S.  |  First Impressions 
Clasificación:
5.0

!

THOMAS L.  |  Overall Experience 
Clasificación:
5.0

U-Haul staff was very helpful and accommodating. Highly recommend.

madison f.  |  First Impressions 
Clasificación:
5.0

Good business. I was there for almost ten years

REGINALD MOURNING C.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff!

THOMAS L.  |  First Impressions 
Clasificación:
5.0

Excellent staff!

Kristin J.  |  Overall Experience 
Clasificación:
5.0

I really like the facility.

Maria Z.  |  Online Move In 
Clasificación:
5.0

OMG! Excellent customer service with all workers at all times! The most incredible place to do business for storage and moving. I'm totally impressed!

Vanessa G.  |  Overall Experience 
Clasificación:
2.0

I changed payments before the due date however company double dipped and took two payments.

Debra T.  |  Overall Experience 
Clasificación:
5.0

Staff is very friendly, helpful and professional. Made all our moving needs easy

Roy D.  |  Overall Experience 
Clasificación: