Customer Reviews for U-Haul Moving & Storage of Malvern

8,484 reviews

564 Lancaster Pike   Malvern, PA 19355
(NO ON SITE PARKING - FIND PARKING BEFORE PICK UP OF RENTAL)

(610) 647-7311

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(610) 647-7311

564 Lancaster Pike
Malvern, PA 19355
(NO ON SITE PARKING - FIND PARKING BEFORE PICK UP OF RENTAL)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

5x8 trailer rented. The right rear tire only had 25 lbs of pressure in it. I had to stop and fill it to 65 lbs.

Dale Auchenbach 
Rating:
5.0

Customer did not leave a comment.

Michael Hart 
Rating:
4.0

The trailer leaked and ruined bedding that was in the back of the trailer. Greene from the roof mixed with the rain and stained belonging in the trailer. Rented an enclosed trailer to avoid having to weather tight all belongings.

Gregory Dunkle 
Rating:
2.0

There was a wait of 45 minutes to get our truck, which I had pre-ordered on-line. The truck's driver side sun visor was broken and ducked taped, unusable, and the "tighten gas cap" came on as I was driving. The truck itself was clean on the interior.

Barbara Sredenschek 
Rating:
5.0

George was very helpful and showed urgency in correcting a minor issue.

Zachary Donahue 
Rating:
5.0

George was extremely helpful and professional

Sean Steinmetz 
Rating:
5.0

Customer did not leave a comment.

JOHN SCHROEDER 
Rating:
4.0

The only negative about this location is that there is no parking. Otherwise the service was excellent.

Kathleen Prendergast 
Rating:
4.0

Guys working there were great, equipment was perfect (clean, worked properly).

Dan Landis 
Rating:
5.0

Customer did not leave a comment.

HARIPRASAD RAJENDRAN 
Rating:
5.0

Customer did not leave a comment.

NIBU PHILIP 
Rating:
5.0

Joe & George are the best!

Carole Clausen-Saitto 
Rating:
5.0

Great customer service

Jonathan Durst 
Rating:
5.0

Customer did not leave a comment.

John Chaban 
Rating:
5.0

Customer did not leave a comment.

Paul DeBacco 
Rating:
5.0

Customer did not leave a comment.

Luigi Grande 
Rating:
4.0

Customer did not leave a comment.

Dave Brown 
Rating:
5.0

George was a great help

Renee Parico-Devine 
Rating:
1.0

Currently in dispute with Repwest regarding this unit. All of my items were water/mold/mildew damaged due to storm water entering the unit. Also, unit had a rodent problem. Dead mice, droppings, and tons of acorns/ food brought in. 3 couches (trashed), upright kawai piano moisture damaged (trashed),mid century desk water damaged (trashed), two full sized oriental rugs, mildewed and rodent damaged(trashed). Spent a lot of money storing items with value for resale, only to have it all damaged. Waste of time/money/and effort, all to be strung along by Repwest insurance. Issue is still not resolved.

Tron Morrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred fonseca 
Rating:
5.0

The people were very helpful. George and the outside guy (I forgot his name) were very very helpful. Great Team !!

charlie cowan 
Rating:
5.0

Both during the pick up and drop off, both sales / service reps were outstanding.

Mike Matey 
Rating:
5.0

Customer did not leave a comment.

Raquel Villalva-Lopez 
Rating:
5.0

George and this location provided excellent service. However my experience was poor to start. I used 24/7 to rent a truck and showed up 30 minutes early as suggested by the website. When attempting to use the service I was instructed to call U-Haul. When I called I was initially helped then transferred to “trucks”. The transfer was never answered. George at the location ended up helping me and we had to set up a second reservation. It took over an hour to get a truck. Again George was excellent but the overall experience was disappointing.

Rich Grandzol 
Rating:
5.0

Service was excellent and shout out to Joseph for going above and beyond to help me keep my moving schedule!

WILLIAM NEAL 
Rating:
3.0

Rented a van to move furniture. Thr entire bed and rear bumper had dry dirt throughout the back area. It should have bedn delivered clean

Bruce Passner 
Rating:
5.0

Great staff

GUY KILGORE 
Rating:
4.0

Nothing, facilities are clean & efficient, and the two guys there are thorough, helpful, & equally efficient…

RUSSELL LAMBING 
Rating:
5.0

Excellent service.

JEFFREY MCCALLUM 
Rating:
4.0

Customer did not leave a comment.

Ricardo Ordaz 
Rating:
4.0

The team there was very helpful and kind

Martin Dillender 
Rating:
5.0

George and Gabriel were awesome. Made my first U-Haul experience so easy.

Nik Patel 
Rating:
5.0

Customer did not leave a comment.

Michael Asbury 
Rating:
5.0

Customer did not leave a comment.

Timothy Ernst 
Rating:
5.0

The gentleman who checked me in and out was friendly and very proficient, he had me in and out in no time!

Jeffrey Smith 
Rating:
4.0

Customer did not leave a comment.

Jay Stickles 
Rating:
5.0

We have used this U-Haul location many times, and the personnel have always been very nice and effective. Excellent folks to do business with.

Evan Dick 
Rating:
5.0

Outstanding on both ends! Well done.

David Bonner 
Rating:
5.0

Customer did not leave a comment.

Daniel Stavish 
Rating:
5.0

No customer parking How you expect to purchase stuff?? There could be a 15 or 30 minutes limited parking

Himanshu Phirke 
Rating:
5.0

Excellence service. Communicated well from the initial inquiry to final payment. Great crew at the Malvern site.

martin dillender 
Rating:
5.0

checkin was a bit redundant. scanning a qrcode generated after my online reservation would have made things easier at the pickup location

bryan scott 
Rating:
5.0

UHaul makes the process so easy. I was able to reserve the truck online.i was on my way with the truck within 10 minutes of arriving at the location. Customer service associate was friendly and helpful. it’s a busy place so sometimes you may have to wait while they help other customers but overall very good rental place.

Jill Williams 
Rating:
5.0

Customer did not leave a comment.

Steven Kraus 
Rating:
5.0

Customer did not leave a comment.

gerri henwood 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Borges 
Rating:
5.0

Customer did not leave a comment.

Hope Austin 
Rating:
5.0

Customer did not leave a comment.

John Danese 
Rating:
5.0

Have rented many times and always good service!

Robert McCue 
Rating:
3.0

Customer did not leave a comment.

Casey Wertz 
Rating:
5.0

Even though the place where I ultimately dropped the truck off was not the intended spot. They made it as easy as possible.

Teri Rewald Johnson 
Rating:
5.0

George was wonderful and very accommodating. He was able to change my reservation last minute to avoid unfriendly moving weather and very friendly

Ryan Nessle 
Rating:
4.0

Customer did not leave a comment.

Jay Stickles 
Rating:
4.0

I would like a verbal explanation of toll policy at the time of rental. I didn't have an EZPass transponder and incurred a plate by picture fee which will be sent to UHaul, and then passed on to me. I don't mind paying the toll, but you should rent transponders or find a way to make toll payments easier.

Cynthia Schneider 
Rating:
5.0

Customer did not leave a comment.

Mike Malone 
Rating:
5.0

Great service

TERREL JACKSON 
Rating:
4.0

Customer did not leave a comment.

Michael Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Ehlers 
Rating:
3.0

I rented an enclosed trailer I misjudged what I could put in there. I took it right back, picked up the other trailer and they still charged me for both trailers. He said he could’ve rented it out within that hour. There were still two on the lot not acceptable.

mark ammazzaorsi 
Rating:
4.0

Need to work on customer parking

JEFFREY SMITH 
Rating:
5.0

Customer did not leave a comment.

andrew purse 
Rating:
5.0

Customer did not leave a comment.

Michael DISanto 
Rating:
4.0

Customer did not leave a comment.

Kyle DeFelice 
Rating:
5.0

Customer did not leave a comment.

Leeann Essai 
Rating:
5.0

Quick checkin - had a minor issue with the truck but they didn’t skip a beat and had the issue resolved within minutes

Jeff Grossman 
Rating:
5.0

Customer did not leave a comment.

Christopher Walinski 
Rating:
5.0

Excellent. Was in and out in 5 minutes.

Jade Diguiseppe 
Rating:
5.0

More customer parking

Lawrence Windstein 
Rating:
5.0

Customer did not leave a comment.

GINNY KOEHLER 
Rating:
3.0

Charged me for 15$ (3 gallons) of gas even though it was returned at the same level it was driven out at.

Brian Brennan 
Rating:
5.0

I had my storage unit for over 6 years and was very pleased with the service and staff.,

Mary Diamond  |  Overall Experience 
Rating:
4.0

I had the opportunity to find offsite parking, but this is a real problem at this location. I got the impression that no exceptions would be made under any circumstances, which could turn off and massively inconvenience some customers.

jermey oliver 
Rating:
5.0

I’ve rented here before and it’s always been a great experience

Kyle Griffith 
Rating:
5.0

Customer did not leave a comment.

WHITNEY JACKSON 
Rating:
5.0

Customer did not leave a comment.

Anvar Samadzoda 
Rating:
5.0

Everything went very well. The staff explained the installation process, ordered the parts contacted me when they came in and schedule the installs. I had 6 vehicles that I needed the hitch installation on and they were able to complete all of them in one day with no problems. Thank you so much for your professionalism and customer service. Great Valley Pools

great valley pool 
Rating:
3.0

This location does not provide customer parking and does not tell you that when you make an online reservation. After arriving at the location to pick up the truck I rented, I had to leave and make arrangements to have someone drop me off to get the U-Haul truck and meet ne back there when I returned it. That is ridiculous. Customer parking should be provided. I will rent from another company or location next time.

Carmine Amodei 
Rating:
5.0

Drop Off location details in terms map location would be great when deciding where to designate as the drop off location

KEVIN BYRD 
Rating:
5.0

Customer did not leave a comment.

Samantha Bewley 
Rating:
5.0

The whole ;process of renting the cargo van was so smooth. The service was friendly and efficient. We have rented here several tines and George has been a great help and courteous.

Geralyn Choudhury 
Rating:
5.0

Explain the clearance measurements. I understand you list them on the truck, but the extra reminder of clearance height requirements and explainations would not hurt for those that do not drive trucks for a living.

Robert Shields 
Rating:
3.0

Truck was dirty. Check engine light was on. Shifting gear was horrendous.

Jeremy Salmon 
Rating:
5.0

Customer did not leave a comment.

Elba Santiago 
Rating:
5.0

The management and representatiives was always very helpful and attentive.

Veronica Scott  |  Overall Experience 
Rating:
4.0

Have parking for customer vehicles available.

Stephen Abate 
Rating:
5.0

Lack of customer parking isn't ideal but luckily there's a Wawa across the street.

JASON BARARDO 
Rating:
5.0

Wonderful staff!

Lynne Buckland 
Rating:
4.0

The u-haul app and website did not work at all. There was no way for me to take the proper steps that I have done in the past to take pictures and confirm that it was returned. The only thing that would come up is instructions to leave the car and drop the key in the box. I have screen recording proof that I dropped off at the correct time but was unable to find proper steps. The reservation experience with u-haul was very poor and makes us not want to rent from you again. We have had family share the same poor experience. If someone isn't at the location to help you cannot get your vehicle. Please fix this.

Jessica Centola 
Rating:
5.0

Thanks all the people who works there. They were very helpful.

Martha Aldape  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalia Robles Juarez 
Rating:
5.0

The customer service/check-in was excellent and easy. The truck was super clean and I appreciate that!

James Fongheiser 
Rating:
5.0

Customer did not leave a comment.

Matthew OHara 
Rating:
5.0

Customer did not leave a comment.

Gerri Henwood 
Rating:
4.0

The staff are genuinely interested in getting the job done right. I have a lot of respect for people who take pride in their work. I prefer to go to this location based on this level of service.

Kevin Fischer 
Rating:
5.0

Customer did not leave a comment.

Michael LaPorta 
Rating:
5.0

Very friendly and accommodating.

leslie tou 
Rating:
5.0

Very friendly and helpful staff

MARVIN BURROWS 
Rating:
4.0

Customer did not leave a comment.

Geoffrey Harris 
Rating:
4.0

Fix the online/app reservation system

Brian O'Hara 
Rating:
5.0

Customer did not leave a comment.

Albert Bianchi 
Rating:
5.0

Customer did not leave a comment.

SERGIOROBERTO GARCIA 
Rating:
3.0

Registration to rent the vehicle was very good. I worked with George via phone call. George was very professional, helpful, and friendly. I just wish it was George at the counter when I arrived to drop off the rental. The person I dealt with was rude, slow, and not as professional as George. I was in a hurry and wanted to pay with cash. But because he took so long I was forced to leave and wait to be billed by credit card. This encounter ruined my experience.

Andia Toland 
Rating:
5.0

. I am happy with the people where I picked it up in Pennsylvania.

Douglas Stewart 
Rating:
5.0

Customer did not leave a comment.

krystal gosch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATRICK BARRETT 
Rating:
5.0

I had great interactions with several employees I dealt with. One helped me in the morning, but I didn’t get his name. I also dealt with George, who I liked very much, and was also very helpful. All in all, it seems to be a great group in a very busy store. I couldn’t have asked for a better experience.

michael brophy 
Rating:
5.0

Helpful staff and also as above is question one

Lawerence nyatteng  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Harding  |  Overall Experience 
Rating:
5.0

Everyone was very professional and polite.

Vincent Walls  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harrison Commisso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIO ARREAGA  |  First Impressions 
Rating:
4.0

Overall good experience. Some issues with insects/beetles

DANIEL PARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Abarzua  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Gorman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Johanna ferko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Mellus  |  Overall Experience 
Rating:
1.0

To many trucks there is literally no access for you storage all the time because there is always a truck park in front on the unit. Gate wouldn’t open after office hours even tho it says that the gate are open before and close after office hours.

DANA DAURIA  |  Overall Experience 
Rating:
5.0

Easy in and out. Staff quickly moved trucks that were staged/parked in front of my unit when asked.

tim hart  |  Overall Experience 
Rating:
5.0

I've used this location several times and always have a good experience.

Brian ONeill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon Mellus  |  First Impressions 
Rating:
5.0

Having a month of free storage makes all the difference. I love that UHaul offers that. Well done

Terence Ambrose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

walter zinszer  |  Overall Experience 
Rating:
2.0

I left my change at Uhaul and also left my key with the manager so that when the moving company picked it up they could use the key, however on the day of the move the employees could not find my key and they even charged $50 dollars to break my lock, that is it's an absurd!

Alexandre Calvacante  |  Overall Experience 
Rating:
5.0

Very polite and knowledgeable.

Vincent Walls  |  Online Move In 
Rating:
5.0

All the employees at this location went above and beyond to help when assistance was needed. Would recommend this location.

Ray Begy  |  Overall Experience 
Rating:
4.0

No comment

reknan ojong  |  Overall Experience 
Rating:
4.0

Quickly addressed issues with storage unit.

rebecca baxter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mona arbuckle  |  Overall Experience 
Rating:
2.0

Rates go up every year to help maintain and keep pests under control. Facility stayed the same, did not see any improvements over the past 3 years. Gate access never worked until recently, and is down again. Would use to transport, but not storage.

jesse buckwalter  |  Overall Experience 
Rating:
5.0

I was having a rough time personally and couldn't communicate my needs effectively. I can remember their names, but the woman and man that helped me were so kind. They asked me where I was moving to and showed me what my options were. I'm truly satisfied with their customer service. I recommend that future customers to store items in plastic/rubber containers if you're using an outdoor storage.

ERICA COLON  |  Overall Experience 
Rating:
5.0

The people you have working at this facility are very nice and accommodating.Nothing was ever a problem.Always said Hi and left you alone to do your business. Great experience

Charles Campbell  |  Overall Experience 
Rating:
3.0

Firstly I called to reserve and the CIS didn't inform me I would be needing alternative contacts so I was unprepared. I also suggest U-haul should have a drivers database, movers for hire within and outside the facility.

reknan ojong  |  First Impressions 
Rating:
5.0

Great staff and customer service.

JUAN VERA  |  First Impressions 
Rating:
5.0

The staff is awesome and we had a great experience!

Brian Krause  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia Towles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Griffith  |  Overall Experience 
Rating:
5.0

You systems suck. Your people are awesome.

John Black Sr  |  First Impressions 
Rating:
1.0

The reason I booked with this specific unit was because I was supposed to get my first month free. Of course telling the manager he didn’t do anything, said something about only renting a truck for a one way. Of course this isn’t specified.

Shakale Moyer  |  Overall Experience 
Rating:
5.0

Really helpful, quick, way polite! Mike, Tom, and Francisco were the best!!! 👍👍👍 5 ⭐️⭐️⭐️⭐️⭐️ ‘s!

Thomas Quinn  |  First Impressions 
Rating:
5.0

The 2 guys working there were very helpful and friendly. And nice, I think the 1 guys name was Joe he has only been there for 3/4 months great guy. Walked me through everything. Very helpful

Charles Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX KOROMA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Coleen Mcnamara  |  Overall Experience 
Rating:
5.0

The Frazer staff members were very helpful and responsive to my questions, and closing my contract (after emptying my storage locker) was a breeze thanks to them. Thanks!

Matthew Taddei  |  Overall Experience 
Rating:
1.0

Horrible

jessica segura  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol Burns  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ruben Fischman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Wansink  |  Overall Experience 
Rating:
4.0

Very helpful’s staff at pick up Location and drop off location as well as storage facilities thank you for your service very kind people

Norman Toro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Hoagland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN URBANSKI  |  Overall Experience 
Rating:
5.0

No issues. This is a flagship location for U-Haul.

BRIAN URBANSKI  |  First Impressions 
Rating:
5.0

Everyone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.

ERICA COLON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PETER SHUMAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mark Pelella  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN WALD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joseph gallagher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt McCadden  |  Overall Experience 
Rating:
4.0

When I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.

Nukeyshia Vega  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt McCadden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Curry  |  First Impressions 
Rating:
4.0

Had problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.

walter taylor  |  Overall Experience 
Rating:
3.0

The unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn’t get in touch with the facility because they don’t answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.

Julie Mon  |  Overall Experience 
Rating:
5.0

I would rent it again.

TINASHE MAKELA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Kang  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark Koschmeder  |  First Impressions 
Rating:
5.0

Easy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.

Brian Stewart  |  Overall Experience 
Rating:
5.0

Staff was great and easy to work with.

NELLO DESANTES  |  First Impressions 
Rating:
3.0

Very hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.

miguel Vemba  |  Overall Experience 
Rating:
5.0

Nice!!!

patrick nestor  |  First Impressions 
Rating:
5.0

Hard to navigate 26ft truck in storage area with all the trucks parks around the edges.

Brian Stewart  |  First Impressions 
Rating:
5.0

Helpful and friendly. No issues at all and very flexible

Justin Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Miller  |  Overall Experience 
Rating:
5.0

Joe meets was great

joseph gallagher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnold Melton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca Cunane  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HOWARD MCHENRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cole Long  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grant Lincoln  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Hinkle  |  Overall Experience 
Rating:
5.0

Easy to sign in, easy to access. Clear communication. I wasn’t happy about the overcharge for paying one or two days late when there was no invoice sent.

Ovidiu Marinescu  |  Overall Experience 
Rating:
5.0

Streamlined procedures make for ease of use.

diane wilson  |  Overall Experience 
Rating:
5.0

UHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!

Lisana Austin  |  Overall Experience 
Rating:
3.0

We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.

Caitlin Dulin  |  First Impressions 
Rating:
3.0

Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.

Karen Irish  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ricahrd Frank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren Ingersoll  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Camey Dawson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas Whalen  |  Overall Experience 
Rating:
5.0

We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn’t ask for a better experience.

Doug Fedoryshyn  |  First Impressions 
Rating:
4.0

none

Thomas Whalen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Trezise  |  First Impressions 
Rating:
3.0

The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..

Hassan Jaouad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Sutton  |  First Impressions 
Rating:
5.0

Easy. Nice. All employees were friendly and helpful.

Chris O'Brien  |  Overall Experience 
Rating:
1.0

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Cameron Cloeter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen Haefner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Muir  |  First Impressions 
Rating:
5.0

Angelo and Harry were very nice and professional.

Chris O'Brien  |  First Impressions 
Rating:
2.0

Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.

Cathy Littlefield  |  Overall Experience 
Rating:
5.0

Thank you

Thomas Smith  |  Overall Experience 
Rating:
4.0

good experience; good staff.

michael curry  |  Overall Experience 
Rating:
4.0

Great location

Phillip Makara  |  Overall Experience 
Rating:
5.0

Everything went Great, So helpful thank you..

Thomas Smith  |  First Impressions 
Rating:
2.0

The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.

Edward Otto  |  Overall Experience 
Rating:
5.0

Thank you for taking care of my business quickly.

Homayoun Niazi  |  First Impressions 
Rating:
5.0

No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.

ELIZABETH DUDDY  |  Overall Experience 
Rating:
4.0

Clean Easy access

brigitte brooks  |  Overall Experience 
Rating:
4.0

The staff were very helpful during our move!

Erica Barhorst-Cates  |  Overall Experience 
Rating:
1.0

The whole process was a mess

Harrison Commisso  |  First Impressions 
Rating:
4.0

Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.

Christian Williams  |  Overall Experience 
Rating:
5.0

The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.

Erica Barhorst-Cates  |  First Impressions 
Rating:
5.0

Customer Service Agent was very professional throughout the process.

Cenobia Adams  |  First Impressions 
Rating:
4.0

Efficient

christine pizer  |  First Impressions 
Rating:
1.0

The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning

Matthew Speicher  |  Overall Experience 
Rating:
5.0

The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.

christopher holmes  |  First Impressions 
Rating:
5.0

I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also

thomas amodei  |  Overall Experience 
Rating:
4.0

Excellent team

RONNIE WILLIAMS  |  Overall Experience 
Rating:
5.0

Staff very helpful and courteous

Debra Emmi  |  Overall Experience 
Rating:
5.0

Convenient and great experience

Mary Hirthler  |  Overall Experience 
Rating:
1.0

Reserved online, showed up & no units of that type available. 1 unit avail. Looked @ unit, already in use. Told to move into diff unit # & would update contract. NEVER DID, ended contract w/o notice.

Alexandra Was  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top