Customer Reviews for U-Haul Moving & Storage of Malvern

7,337 comentarios

564 Lancaster Pike   Malvern, PA 19355
(NO ON SITE PARKING)

(610) 647-7311

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(610) 647-7311

564 Lancaster Pike
Malvern, PA 19355
(NO ON SITE PARKING)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Despite me having a reservation number for a storage unit, I was informed that no storage unit was available.

Robert M. 
Clasificación:
1.0

The online instructions for picking up the vehicle are inaccurate as you do not need alternate forms of ID and relatives' phone numbers, etc. if you have a valid driver's license. The U-Haul APP needs work: 1) Essential parts for picking up the vehicle do not fit on screen, placing the CONTINUE button out of sight while making it unclear that the self-photo is needed BEFORE photos of the driver's license (which could have been collected during reservation phase with only the self-photo needed at pickup). Using the app did nothing to expedite picking up the vehicle as I still stood in line for a long time just to get the keys after the stupid process of inspecting a beat-up vehicle to see if all existing damage is already marked (it frequently isn't). For returning the vehicle, the app sorta locks the user into jumping out of the APP to a webpage that more-or-less says there's nothing the user needs to do, and nothing asks for odometer nor fuel level. This location's return process has you park behind a sign that says to stay with the vehicle until a representative comes, but after about 15 minutes I went and got a representative who chuckled at the signage as if nobody was ever going to come. I ordered pads and the vehicle had none, and I spent almost an hour on-hold calling the branch office before hanging up and getting into the corporate call hold queue to have them remove the pads from my invoice. The vehicle wasn't in horrible condition, but it wasn't stellar either, and I think it unacceptable for a truck to be picked up by a customer with less than 1/4 tank of fuel in the face of a policies saying that it must be returned with at least that much fuel AND ALSO cannot be returned with less than 1/4 tank without an additional "penalty" surcharge. They did seem to adjust the invoice slightly for additional fuel, but I don't have the patience to determine if the math was fair. My complaints go on and on, and I definitely won't use this particular U-Haul branch again, and am likely to seek another rental company for my next move.

Randall H. 
Clasificación:
5.0

The guy who waited on me was great! Very personable and knowledgeable and helpful!

Janice S. 
Clasificación:
4.0

I was a little disappointed that I was charged for 3 days use when I only needed it for 2. Called and was told that was standard practice. Customer service in this department is lacking. Other than that, my experience was great.

Dennis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dhiren P. 
Clasificación:
5.0

Not sure. Everybody was helpful

Michael R. 
Clasificación:
5.0

There was a heavy rainstorm that day, and the truck roof leaked onto wooden bookshelves - did not know the trucks were not water proof!

Edward T. 
Clasificación:
1.0

Service was very poor. No car parking for customers. Vehicle availability is very less.

Satya S. 
Clasificación:
5.0

Staff was great

Jeffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

pasha F. 
Clasificación:
5.0

I was very satisfied with the service.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frederick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurtis E. 
Clasificación:
4.0

You shouldn't be charged for a second day if you bring back the truck the same night. I was also charged a $10 fuel fee even though I returned the truck with the same amount of fuel.

Matt R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEKSEY I. 
Clasificación:
1.0

I was guaranteed a 26' truck for 5 day. One day before picking I received a call stating that I can only get the truck for 24 hrs. This caused me to change many plans. On day of pick up I was told that they didn't have any 26' trucks, but a 20' one was available. At this point I had no choice but to accept. I was unable to fit everything in the 20'. The truck has issues with the steering and AC, only works when stopped. This was the most unpleasant rental. Please replay, I'd like to heard what you have to say. Thanks, Chris Madden

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell P. 
Clasificación:
5.0

great service. also best rental equipment options/inventory and convenient hours.

juan R. 
Clasificación:
4.0

The process of picking up and dropping off the rental was smooth and efficient. Gracias.

Clifton M. 
Clasificación:
5.0

Very friendly staff, who were pleased to assist me.

Brian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

thomas L. 
Clasificación:
5.0

Great staff. Quick in and out

Craig B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

hector R. 
Clasificación:
4.0

Drop off had very little room to return truck. Parking lot was filled past capacity. Had difficulty with online return. May have been me because other people there did not have an issue. Could not get it to work. Other than that very pleasant experience.

matthew C. 
Clasificación:
1.0

Overcharged! Got charged for fuel while I returned with the same level!

Viacheslav S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall S. 
Clasificación:
4.0

The owner and his team do a great job  With gas $$$ so high and the mileage charges it's becoming expensive to rent. You should offfer a discount on your next rental to help promote the use of uhaul.

david G. 
Clasificación:
4.0

The trailer still had dirt in it when I picked it up. I used it to move furniture.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

Customer friendly and helpful

hector R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan S. 
Clasificación:
4.0

The parking is a little tough but there isn't much you can do about that. Helpful staff.

LINDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

fred S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelynn O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adianez G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shahar F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amit Balasaheb D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl S. 
Clasificación:
5.0

Nothing. Staff was completely understanding was extremely helpful. Any and all of my Uhaul needs have been through this specific location. They always have inventory and their always willing to help.

Nicholas G. 
Clasificación:
5.0

H

James M. 
Clasificación:
5.0

The workers were very friendly and helpful. I appreciated the help as it was my first time renting a truck.

Jeannie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence G. 
Clasificación:
5.0

The prior customer was late returning the trailer so I sat around for an hour. I understand that delays happen, but there was no consideration for my wasted time.

James A. 
Clasificación:
3.0

The store was crammed with stuff, the lot had little space, but the staff was excellent and helpful.

James S. 
Clasificación:
3.0

My online order specified blankets but no blankets were provided. The initial mileage was not correct, the odometer showed 5 miles less than the contract mileage. Please make the NO PARKING available more prominent so customers can plan better.

Fred C. 
Clasificación:
5.0

Thank you guys!

STEFANIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

fred J. 
Clasificación:
5.0

El cliente no dejó un comentario.

danielle C. 
Clasificación:
5.0

The location refused to accept the equipment. I am rating as poor due to uhaul not being able to coordinate the turn in of equipment. I was initially instructed to drive a-sixty mile round trip from my home. I made it clear when renting the equipment that that was something I wanted to avoid. A one hour trip turned into 4 in order to return the equipment. U haul corporate sets up return location and there seems to be an issue.

lawerence B. 
Clasificación:
3.0

I was charged twice for a utility dolly. I'm not going to trouble anyone for 7 dollars but it detracts from the experience of renting from uhaul

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janine I. 
Clasificación:
5.0

The process to pick up the truck using website was terrible. Fortunately the facility was open and I was able to get assistance.

Russell B. 
Clasificación:
5.0

No, the whole process went well.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
4.0

Bring your own blankets, I had reserved some but they were out of them.

Stuart R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
4.0

Good experience, no problems

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rami R. 
Clasificación:
5.0

The people at the front desk are always helpful. Very good customer service.

DONTE J. 
Clasificación:
5.0

Trailer excellent and service top notch.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred S. 
Clasificación:
5.0

Everything was easy

Stephen F. 
Clasificación:
5.0

Simple and effective

Joseph V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard K. 
Clasificación:
5.0

You can't speak directly to the store.

David W. 
Clasificación:
2.0

need a place to leave your car for a one day rental...

michael U. 
Clasificación:
5.0

Super easy to drop off. The representative was incredibly helpful.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Glenn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector F. 
Clasificación:
5.0

Staff was friendly.

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

Utility trailer rental beats owning…get right size and type quickly

Marlon B. 
Clasificación:
5.0

We've rented from you guys in the past I will continue to rent so much cheaper to rent from U-Haul than it is to rent from Enterprise Rent-A-Car or any other rental place thank you so much

KAREN P. 
Clasificación:
3.0

Allow customers to call the location directly instead of having to deal with an automated system.

Tyler M. 
Clasificación:
4.0

It was a smooth check in and check out. The truck was in good condition. I was hoping to get the truck at the Downingtown location but had to drive to Malvern.

Leslee H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN U.  |  Overall Experience 
Clasificación:
1.0

I took the time to call ahead twice to make sure everything was going to go smoothly. I showed up and immediately realized that there is no customer parking. So I had to have my wife and friend drive to the location to pick up my car. Why wouldn't you mention that on the phone or at least on the website somewhere. It does me no good when i'm already there.

Matt F. 
Clasificación:
5.0

I rented a 15 foot truck, operated fine for the most part, got the job done, truck needs a little TLC though, roof leaked on left side when it rained, steering was a little loose, windshield wipers probably need replacing, and The bottom of the cupholders are pretty filthy. A little more quality control to cleanliness would help.

Bruce B. 
Clasificación:
5.0

Perfect

Jose C. 
Clasificación:
5.0

No issues. This is a flagship location for U-Haul.

BRIAN U.  |  First Impressions 
Clasificación:
5.0

Everyone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.

ERICA C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

mark P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt M.  |  Overall Experience 
Clasificación:
4.0

When I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.

Nukeyshia V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C.  |  First Impressions 
Clasificación:
4.0

Had problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.

walter t.  |  Overall Experience 
Clasificación:
3.0

The unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn't get in touch with the facility because they don't answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.

Julie M.  |  Overall Experience 
Clasificación:
5.0

I would rent it again.

TINASHE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark K.  |  First Impressions 
Clasificación:
5.0

Easy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.

Brian S.  |  Overall Experience 
Clasificación:
5.0

Staff was great and easy to work with.

NELLO D.  |  First Impressions 
Clasificación:
3.0

Very hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.

miguel V.  |  Overall Experience 
Clasificación:
5.0

Nice!!!

patrick n.  |  First Impressions 
Clasificación:
5.0

Hard to navigate 26ft truck in storage area with all the trucks parks around the edges.

Brian S.  |  First Impressions 
Clasificación:
5.0

Helpful and friendly. No issues at all and very flexible

Justin T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M.  |  Overall Experience 
Clasificación:
5.0

Joe meets was great

joseph g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebecca C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

HOWARD M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cole L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H.  |  Overall Experience 
Clasificación:
5.0

Easy to sign in, easy to access. Clear communication. I wasn't happy about the overcharge for paying one or two days late when there was no invoice sent.

Ovidiu M.  |  Overall Experience 
Clasificación:
5.0

Streamlined procedures make for ease of use.

diane w.  |  Overall Experience 
Clasificación:
5.0

UHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!

Lisana A.  |  Overall Experience 
Clasificación:
3.0

We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.

Caitlin D.  |  First Impressions 
Clasificación:
3.0

Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.

Karen I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricahrd F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Camey D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas W.  |  Overall Experience 
Clasificación:
5.0

We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn't ask for a better experience.

Doug F.  |  First Impressions 
Clasificación:
4.0

none

Thomas W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly T.  |  First Impressions 
Clasificación:
3.0

The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..

Hassan J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S.  |  First Impressions 
Clasificación:
5.0

Easy. Nice. All employees were friendly and helpful.

Chris O.  |  Overall Experience 
Clasificación:
1.0

Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680

Cameron C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

Angelo and Harry were very nice and professional.

Chris O.  |  First Impressions 
Clasificación:
2.0

Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.

Cathy L.  |  Overall Experience 
Clasificación:
5.0

Gracias

Thomas S.  |  Overall Experience 
Clasificación:
4.0

good experience; good staff.

michael c.  |  Overall Experience 
Clasificación:
4.0

Great location

Phillip M.  |  Overall Experience 
Clasificación:
5.0

Everything went Great, So helpful thank you..

Thomas S.  |  First Impressions 
Clasificación:
2.0

The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.

Edward O.  |  Overall Experience 
Clasificación:
5.0

Thank you for taking care of my business quickly.

Homayoun N.  |  First Impressions 
Clasificación:
5.0

No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.

ELIZABETH D.  |  Overall Experience 
Clasificación:
4.0

Clean Easy access

brigitte b.  |  Overall Experience 
Clasificación:
4.0

The staff were very helpful during our move!

Erica B.  |  Overall Experience 
Clasificación:
1.0

The whole process was a mess

Harrison C.  |  First Impressions 
Clasificación:
4.0

Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.

Christian W.  |  Overall Experience 
Clasificación:
5.0

The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.

Erica B.  |  First Impressions 
Clasificación:
5.0

Customer Service Agent was very professional throughout the process.

Cenobia A.  |  First Impressions 
Clasificación:
4.0

Efficient

christine p.  |  First Impressions 
Clasificación:
1.0

The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning

Matthew S.  |  Overall Experience 
Clasificación:
5.0

The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.

christopher h.  |  First Impressions 
Clasificación:
5.0

I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also

thomas a.  |  Overall Experience 
Clasificación:
4.0

Excellent team

RONNIE W.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful and courteous

Debra E.  |  Overall Experience 
Clasificación:
5.0

Convenient and great experience

Mary H.  |  Overall Experience 
Clasificación:
1.0

Reserved online, showed up & no units of that type available. 1 unit avail. Looked @ unit, already in use. Told to move into diff unit # & would update contract. NEVER DID, ended contract w/o notice.

Alexandra W. | Reservación
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