Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
For currently first time experience I have no suggestions.
Vrajeshkumar S.
Clasificación:
5.0
I had reserved my trick for Newark, Del and 12 hours before pickup for a notification the pick up wa son Marvern, PA ??? A distance of 34 miles from the original location and that the time had beed changed from the morning til noon. I was able to call and get the time changed but had to drive 50 minutes to get the truck. THEN I got CHARGED FOR EXCEEDING THE ALOTED smiles and I was told I would not be. The personal at the Malcern site were fabulous and very helpful. I should have been told much earlier of the location change and received a discount but in the end cost more money…. Why? Wayne 240-848-8557
wayne M.
Clasificación:
5.0
El cliente no dejó un comentario.
LauraM D.
Clasificación:
1.0
This was NOT our drop off location. We dropped off in Panama City Florida. Looks like your customer service needs some help.
Philip O.
Clasificación:
4.0
El cliente no dejó un comentario.
Maggie S.
Clasificación:
5.0
El cliente no dejó un comentario.
Jayesh P.
Clasificación:
3.0
El cliente no dejó un comentario.
Jeff D.
Clasificación:
5.0
All was good. Thanks
Margaret S.
Clasificación:
5.0
Always great people
Alan P.
Clasificación:
5.0
El cliente no dejó un comentario.
DALE S.
Clasificación:
1.0
I was charged for a damaged tire even though it was damaged when I picked it up
David W.
Clasificación:
5.0
El cliente no dejó un comentario.
Stephen K.
Clasificación:
5.0
Auto dolly was loud especially when unloaded. There may be some need for maintenance to tighten up some of the moving parts. But the dolly worked well.
Eugene D.
Clasificación:
5.0
Easy drop off, especially compared to the nightmare at the other location.
Erik W.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael M.
Clasificación:
5.0
El cliente no dejó un comentario.
Steve O.
Clasificación:
4.0
The driver side door was not closing and securing, so had to be held while driving.
Stephen C.
Clasificación:
5.0
El cliente no dejó un comentario.
Maria A.
Clasificación:
5.0
Awesome people work here and care about their customers and listen to their needs . I am a repeat customer and would recommend this location to everyone.
Mary U.
Clasificación:
5.0
Location is fine. The Uhaul software leaves a lot to be desired. Too many questions to set up the rental with time outs that cause you to re-book and then end up with duplicate reservations. Just a giant pain. The constant “loading†screens will eventually drive someone to find another rental service.
Alton L.
Clasificación:
5.0
Excellent service too easy.
WALTER W.
Clasificación:
5.0
El cliente no dejó un comentario.
ALEKSEY I.
Clasificación:
5.0
El cliente no dejó un comentario.
STEVEN S.
Clasificación:
1.0
I am not sure what happened but I was called 2 days prior to my reservation (which was booked a month prior) and informed that they cannot get me a truck within 30 minutes of my place so they sent me to this location. They said I have to pickup at this location and that is the only way that I can get the truck I reserved. I accepted this and drove further to get the truck that they stated in an email would be guaranteed on this day at this location. We called the morning of the reservation and someone said everything was fine. We showed up to the location and they did not have the size truck available. They were not sure what happened and also could not tell us if there is a truck of that size nearby aka the only thing they could do is give us a smaller truck with no explanation. Or they offered that we could call a 1-800 number to see what someone else can do but then we might lose the smaller truck they were offering. The smaller truck may not fit what we were moving but we felt like we had no choice. I really do not understand where the miscommunication breakdown occurred or what happened here, but it was very inconvenient and frustrating on many levels. I also felt like we were not being actually helped any step of the way. Very unfortunate situation when moving is already stressful enough.
JOSHUA Z.
Clasificación:
5.0
El cliente no dejó un comentario.
Kelly S.
Clasificación:
5.0
El cliente no dejó un comentario.
Jason M.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael M.
Clasificación:
5.0
El cliente no dejó un comentario.
Ron M.
Clasificación:
5.0
Very easy process!
Vincent D.
Clasificación:
5.0
El cliente no dejó un comentario.
Eric G.
Clasificación:
5.0
El cliente no dejó un comentario.
James C.
Clasificación:
4.0
Very crowded lot. No staff in office. One staff in parking lot, took key when I returned truck, said I would get email receipt, which i did. Need more space for number of vehicles, more staffing.
David S.
Clasificación:
3.0
El cliente no dejó un comentario.
donald B.
Clasificación:
5.0
Everything was perfect.
BORIS L.
Clasificación:
5.0
El cliente no dejó un comentario.
Eric Z.
Clasificación:
5.0
Great customer service. The owner took care of my need directly. The whole process was super easy. ¡Gracias!
timothy H.
Clasificación:
5.0
Everything worked out perfectly, couldn't ask for better! Extremely helpful and courteous customer service!
JAMES C.
Clasificación:
5.0
El cliente no dejó un comentario.
Kurt K.
Clasificación:
4.0
El cliente no dejó un comentario.
Cindy C.
Clasificación:
4.0
El cliente no dejó un comentario.
Brian B.
Clasificación:
5.0
El cliente no dejó un comentario.
Alexander A.
Clasificación:
5.0
Quick and courteous service
Eduardo A.
Clasificación:
5.0
El cliente no dejó un comentario.
Meghan G.
Clasificación:
4.0
El cliente no dejó un comentario.
Michael M.
Clasificación:
4.0
Both locations we used were fine. However, the fact that we didn't know which location would be used for pick-up until 8 pm the night before is a bit ridiculous. I believe the only reason we even knew where to go is because we called the “preferred pick-up†location at 7:30 pm, even though we received an email from UHaul saying they would call us by 6 pm (never happened). Also, “preferred pick-up†on my UHaul account showed Norristown until AFTER we called to confirm that we even had a truck to use. I booked the reservation on 4/18/22 - I would expect to get confirmation well before 8 pm the day before we pick up the truck. All representatives we talked to were nice, but please update your system with the ACTUAL pick-up location on customer accounts rather than having us hoping it's at the preferred location. Strongly considering never using UHaul again in the future.
Ian S.
Clasificación:
5.0
I have recently had to rent from two separate locations. The Malvern location was the most seamless experience from start to finish compared to the other facility. The employees were helpful and were hustling to satisfy their customers!
Susan R.
Clasificación:
5.0
Manager is extremely personal, friendly and professional. Highly recommend this location.
PAUL A.
Clasificación:
5.0
Friendly and fast service.
Michael H.
Clasificación:
5.0
Super Easy electronic drop off with no communication with staff needed. Pictures on app were extremely helpful in taking my own pictures to return the vehicle.
James M.
Clasificación:
5.0
your employee did a great job i will return again Thanks.
Prince C.
Clasificación:
4.0
The service, ease of pick up and drop off was excellent. The concern was the driver's side door was not securely attached to the truck. The door had to be slammed to keep the "Door Open" signal off and there was a very clear gap between the truck and the door even when the door was locked.
June A.
Clasificación:
5.0
El cliente no dejó un comentario.
Christopher W.
Clasificación:
4.0
the only thorny issue is parking. Why customer parking is not provided?
bingxi Y.
Clasificación:
5.0
Rented trucks from the Malvern U-Haul 3 times in the last month. All of them ran well and were very clean. The employees were helpful and made the process easy. Prices are very good.
Robert L.
Clasificación:
5.0
Third time's a charm. Great experience.
Russell B.
Clasificación:
5.0
Nothing. Everything was great
Susan O.
Clasificación:
3.0
Don't charge for mileage!!!
Herbert J.
Clasificación:
4.0
El cliente no dejó un comentario.
KAREN L.
Clasificación:
4.0
Traffic flow is difficult due to the parking lot layout
Frank R.
Clasificación:
4.0
El cliente no dejó un comentario.
Thomas D.
Clasificación:
4.0
Nothing I can think of. We had a very good experience overall.
Michele M.
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas M.
Clasificación:
2.0
Didn't have reservation correct. Overcharged for truck given. Truck cab smelled of weed.
Ian M.
Clasificación:
5.0
El cliente no dejó un comentario.
Johnnette H.
Clasificación:
5.0
El cliente no dejó un comentario.
MIchael K.
Clasificación:
1.0
You can't leave your personal cat there while renting. U have to park across the street at a wawa and hope your car does not get towed. Terrible . They dint walk you out to the car and review the car with you. Images of the van that you were renting was clean, mine was filthy. Awful. General manager was very nice. Staff wheni returned not sure of his/her name not welcoming very impersonal. If they were not open on Sunday, I would recommend going somewhere else.
brian O.
Clasificación:
5.0
The staff here is amazing.Angelo is great! I have used this facility several times over the past year and although there are centers closer I drive the extra distance to utilize this facility.
Lynne B.
Clasificación:
5.0
Gentleman that checked me out was very professional and polite. I didn't check the truck tho thoroughly enough. Two bad tires on The back right of the truck with one blow out and 3 hour delay. I understand it was a one way rental but still dangerous
Thomas L.
Clasificación:
5.0
El cliente no dejó un comentario.
Maria A.
Clasificación:
5.0
El cliente no dejó un comentario.
Mark D.
Clasificación:
5.0
El cliente no dejó un comentario.
Mark A.
Clasificación:
1.0
Despite me having a reservation number for a storage unit, I was informed that no storage unit was available.
Robert M.
Clasificación:
1.0
The online instructions for picking up the vehicle are inaccurate as you do not need alternate forms of ID and relatives' phone numbers, etc. if you have a valid driver's license. The U-Haul APP needs work: 1) Essential parts for picking up the vehicle do not fit on screen, placing the CONTINUE button out of sight while making it unclear that the self-photo is needed BEFORE photos of the driver's license (which could have been collected during reservation phase with only the self-photo needed at pickup). Using the app did nothing to expedite picking up the vehicle as I still stood in line for a long time just to get the keys after the stupid process of inspecting a beat-up vehicle to see if all existing damage is already marked (it frequently isn't). For returning the vehicle, the app sorta locks the user into jumping out of the APP to a webpage that more-or-less says there's nothing the user needs to do, and nothing asks for odometer nor fuel level. This location's return process has you park behind a sign that says to stay with the vehicle until a representative comes, but after about 15 minutes I went and got a representative who chuckled at the signage as if nobody was ever going to come. I ordered pads and the vehicle had none, and I spent almost an hour on-hold calling the branch office before hanging up and getting into the corporate call hold queue to have them remove the pads from my invoice. The vehicle wasn't in horrible condition, but it wasn't stellar either, and I think it unacceptable for a truck to be picked up by a customer with less than 1/4 tank of fuel in the face of a policies saying that it must be returned with at least that much fuel AND ALSO cannot be returned with less than 1/4 tank without an additional "penalty" surcharge. They did seem to adjust the invoice slightly for additional fuel, but I don't have the patience to determine if the math was fair. My complaints go on and on, and I definitely won't use this particular U-Haul branch again, and am likely to seek another rental company for my next move.
Randall H.
Clasificación:
5.0
The guy who waited on me was great! Very personable and knowledgeable and helpful!
Janice S.
Clasificación:
4.0
I was a little disappointed that I was charged for 3 days use when I only needed it for 2. Called and was told that was standard practice. Customer service in this department is lacking. Other than that, my experience was great.
Dennis S.
Clasificación:
4.0
El cliente no dejó un comentario.
Dhiren P.
Clasificación:
5.0
Not sure.
Everybody was helpful
Michael R.
Clasificación:
5.0
There was a heavy rainstorm that day, and the truck roof leaked onto wooden bookshelves - did not know the trucks were not water proof!
Edward T.
Clasificación:
1.0
Service was very poor. No car parking for customers. Vehicle availability is very less.
Satya S.
Clasificación:
5.0
Staff was great
Jeffrey D.
Clasificación:
5.0
El cliente no dejó un comentario.
Amy Z.
Clasificación:
5.0
El cliente no dejó un comentario.
pasha F.
Clasificación:
5.0
I was very satisfied with the service.
John O.
Clasificación:
5.0
El cliente no dejó un comentario.
Kimberly C.
Clasificación:
4.0
El cliente no dejó un comentario.
Frederick S.
Clasificación:
5.0
El cliente no dejó un comentario.
Kurtis E.
Clasificación:
4.0
You shouldn't be charged for a second day if you bring back the truck the same night. I was also charged a $10 fuel fee even though I returned the truck with the same amount of fuel.
Matt R.
Clasificación:
5.0
El cliente no dejó un comentario.
ALEKSEY I.
Clasificación:
1.0
I was guaranteed a 26' truck for 5 day. One day before picking I received a call stating that I can only get the truck for 24 hrs. This caused me to change many plans. On day of pick up I was told that they didn't have any 26' trucks, but a 20' one was available. At this point I had no choice but to accept. I was unable to fit everything in the 20'. The truck has issues with the steering and AC, only works when stopped. This was the most unpleasant rental. Please replay, I'd like to heard what you have to say. Thanks, Chris Madden
CHRISTOPHER M.
Clasificación:
5.0
El cliente no dejó un comentario.
Mitchell P.
Clasificación:
5.0
great service. also best rental equipment options/inventory and convenient hours.
juan R.
Clasificación:
4.0
The process of picking up and dropping off the rental was smooth and efficient. Gracias.
Clifton M.
Clasificación:
5.0
Very friendly staff, who were pleased to assist me.
Brian H.
Clasificación:
4.0
El cliente no dejó un comentario.
thomas L.
Clasificación:
5.0
Great staff. Quick in and out
Craig B.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew D.
Clasificación:
5.0
El cliente no dejó un comentario.
hector R.
Clasificación:
4.0
Drop off had very little room to return truck. Parking lot was filled past capacity. Had difficulty with online return. May have been me because other people there did not have an issue. Could not get it to work. Other than that very pleasant experience.
matthew C.
Clasificación:
5.0
El cliente no dejó un comentario.
BRIAN U.
|
Overall Experience
Clasificación:
5.0
No issues. This is a flagship location for U-Haul.
BRIAN U.
|
First Impressions
Clasificación:
5.0
Everyone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.
ERICA C.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
PETER S.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
mark P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JOHN W.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
joseph g.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kurt M.
|
Overall Experience
Clasificación:
4.0
When I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.
Nukeyshia V.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kurt M.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Michael C.
|
First Impressions
Clasificación:
4.0
Had problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.
walter t.
|
Overall Experience
Clasificación:
3.0
The unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn't get in touch with the facility because they don't answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.
Julie M.
|
Overall Experience
Clasificación:
5.0
I would rent it again.
TINASHE M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Robert S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Peter K.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Mark K.
|
First Impressions
Clasificación:
5.0
Easy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.
Brian S.
|
Overall Experience
Clasificación:
5.0
Staff was great and easy to work with.
NELLO D.
|
First Impressions
Clasificación:
3.0
Very hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.
miguel V.
|
Overall Experience
Clasificación:
5.0
Nice!!!
patrick n.
|
First Impressions
Clasificación:
5.0
Hard to navigate 26ft truck in storage area with all the trucks parks around the edges.
Brian S.
|
First Impressions
Clasificación:
5.0
Helpful and friendly. No issues at all and very flexible
Justin T.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Stephanie M.
|
Overall Experience
Clasificación:
5.0
Joe meets was great
joseph g.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Stephanie M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Arnold M.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Rebecca C.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
HOWARD M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Cole L.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Grant L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Brenda H.
|
Overall Experience
Clasificación:
5.0
Easy to sign in, easy to access. Clear communication. I wasn't happy about the overcharge for paying one or two days late when there was no invoice sent.
Ovidiu M.
|
Overall Experience
Clasificación:
5.0
Streamlined procedures make for ease of use.
diane w.
|
Overall Experience
Clasificación:
5.0
UHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!
Lisana A.
|
Overall Experience
Clasificación:
3.0
We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.
Caitlin D.
|
First Impressions
Clasificación:
3.0
Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.
Karen I.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Ricahrd F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Warren I.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Camey D.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Thomas W.
|
Overall Experience
Clasificación:
5.0
We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn't ask for a better experience.
Doug F.
|
First Impressions
Clasificación:
4.0
none
Thomas W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kimberly T.
|
First Impressions
Clasificación:
3.0
The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..
Hassan J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Andrew S.
|
First Impressions
Clasificación:
5.0
Easy. Nice. All employees were friendly and helpful.
Chris O.
|
Overall Experience
Clasificación:
1.0
Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680
Cameron C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kristen H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Cheryl H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
John M.
|
First Impressions
Clasificación:
5.0
Angelo and Harry were very nice and professional.
Chris O.
|
First Impressions
Clasificación:
2.0
Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.
Cathy L.
|
Overall Experience
Clasificación:
5.0
Gracias
Thomas S.
|
Overall Experience
Clasificación:
4.0
good experience; good staff.
michael c.
|
Overall Experience
Clasificación:
4.0
Great location
Phillip M.
|
Overall Experience
Clasificación:
5.0
Everything went Great, So helpful thank you..
Thomas S.
|
First Impressions
Clasificación:
2.0
The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.
Edward O.
|
Overall Experience
Clasificación:
5.0
Thank you for taking care of my business quickly.
Homayoun N.
|
First Impressions
Clasificación:
5.0
No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.
ELIZABETH D.
|
Overall Experience
Clasificación:
4.0
Clean
Easy access
brigitte b.
|
Overall Experience
Clasificación:
4.0
The staff were very helpful during our move!
Erica B.
|
Overall Experience
Clasificación:
1.0
The whole process was a mess
Harrison C.
|
First Impressions
Clasificación:
4.0
Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.
Christian W.
|
Overall Experience
Clasificación:
5.0
The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.
Erica B.
|
First Impressions
Clasificación:
5.0
Customer Service Agent was very professional throughout the process.
Cenobia A.
|
First Impressions
Clasificación:
4.0
Efficient
christine p.
|
First Impressions
Clasificación:
1.0
The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning
Matthew S.
|
Overall Experience
Clasificación:
5.0
The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.
christopher h.
|
First Impressions
Clasificación:
5.0
I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also
thomas a.
|
Overall Experience
Clasificación:
4.0
Excellent team
RONNIE W.
|
Overall Experience
Clasificación:
5.0
Staff very helpful and courteous
Debra E.
|
Overall Experience
Clasificación:
5.0
Convenient and great experience
Mary H.
|
Overall Experience
Clasificación:
1.0
Reserved online, showed up & no units of that type available. 1 unit avail. Looked @ unit, already in use. Told to move into diff unit # & would update contract. NEVER DID, ended contract w/o notice.
Alexandra W. | Reservación
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