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Comentarios de los clientes para U-Haul Moving & Storage of Malvern
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Testimonios de clientes recientes de U-Haul Moving & Storage of Malvern
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We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.
Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.
We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn’t ask for a better experience.
none
The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..
Easy. Nice. All employees were friendly and helpful.
Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680
Angelo and Harry were very nice and professional.
Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.
Thank you
good experience; good staff.
Great location
Everything went Great, So helpful thank you..
The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.
Thank you for taking care of my business quickly.
No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.
Clean Easy access
The staff were very helpful during our move!
The whole process was a mess
Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.
The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.
Customer Service Agent was very professional throughout the process.
Efficient
The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning
The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.
I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also
Excellent team
Staff very helpful and courteous
Convenient and great experience
Reserved online, showed up & no units of that type available. 1 unit avail. Looked @ unit, already in use. Told to move into diff unit # & would update contract. NEVER DID, ended contract w/o notice.
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