The truck reserved for our use under our reservation had already been dispatched. The correction of this accounted for about an hour of time in the morning. Not good.
Graham B.Customer Reviews for U-Haul Moving & Storage of Malvern
564 Lancaster Pike
Malvern,
PA
19355
(NO ON SITE PARKING)
(NO ON SITE PARKING)
Servicios en esta ubicación:
Contáctanos
564 Lancaster PikeMalvern, PA 19355
(NO ON SITE PARKING)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
- Overall Rating:
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
- Clasificación:
- 5.0
El cliente no dejó un comentario.
KENT S.- Clasificación:
- 4.0
The truck steering was tricky (loose) and the truck itself didn't seem to be in good working condition - it got the job done, though, and the experience overall was fine.
CHRISTOPHER C.- Clasificación:
- 3.0
Tire warning light was on and they said the tire pressure is good don't worry about it. The brakes were not that good. The doors were hard to close. The tire wheel wells come up in the inside. I did not realize this and I do not recall this being mentioned. This made it hard to load.
MARIAM M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JOYCE R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ALFRED B.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Ronald F.- Clasificación:
- 4.0
Don't tell a customer that using the truck for 17 miles that he would not have to put the gas back in and then turn around and charge that customer for 7 gal at 5 dollars a gallon. Total an extra 35 dollars. So wrong
WILLIAM S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MICHAEL L.- Clasificación:
- 3.0
UHaul has no idea where there equipment is. We went to 5 locations and over 200 miles out of the way to get what we had a reservation for.
MARTIN H.- Clasificación:
- 4.0
El cliente no dejó un comentario.
FANGXIA L.- Clasificación:
- 4.0
El cliente no dejó un comentario.
JOHN D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
DON H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ABU K.- Clasificación:
- 4.0
El cliente no dejó un comentario.
KEVIN S.- Clasificación:
- 4.0
Terrible experience with uhaul... 1. truck didn't have a loading ramp - WHAT ??? is this UHaul ? Don't you position yourselves as "Moving Experts" ???? 2. trailer had to be picked up separately (second trip) 3. no ability to call local offices - all calls for help/service are directed to an 800 line with long holds and folks who have no clue...local companies should answer their phones! Operators at scheduling number tell the customer that the "reservations line people" have no clue" 4. trailer has to be hooked and unhooked by Uhaul staff - if you need to unhook yourself - your "void the contract"... all for an extra charge never mentioned at the time of reservation 5. car on tow trailer has to be secured - for another EXTRA charge at BOTH ends of rental... again. never mentioned at time of reservation 6. rental location directed me to a return location currently CLOSED by OSHA??? what's the matter with you guys? 7. once the car is loaded onto the trailer, access to the car's interior and trunk is extremely limited. NO mention of this limitation during reservation process. This entire rental process was like you were MAKING UP THE PROCESS AND RULES AS YOU WENT. Experts???? - you're amateurs who act ;like you've never done this before. I doubt you even read the4sed comments. If you do, convince me I'm wrong by replying. You have my contact information.
Scott L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Edward S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
TALAISHA L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
VALERIE W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MICHAEL W.- Clasificación:
- 4.0
El cliente no dejó un comentario.
MICHAEL L.- Clasificación:
- 5.0
As a first time Uhaul customer, I was very impressed by the ease of rental, follow-up and preparation from the Malvern staff. Will definitely go back to Malvern if needed again!
MICHAEL D.- Clasificación:
- 5.0
This experience was quick and smooth.
GLENN B.- Clasificación:
- 5.0
Staff at this location were great. Very helpful!
Barry M.- Clasificación:
- 5.0
Great staff at this location. Very responsive and helpful.
BARRY M.- Clasificación:
- 5.0
Self service was easy to navigate
John S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Subin S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Susan R.- Clasificación:
- 5.0
Great job by the staff ... always helpful and efficient. ¡Gracias!
ANDREW B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
CARROLL J.- Clasificación:
- 5.0
Need more than 1/4 tank of gas Should be full, then customer returns tank to full after use
JOHN R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Scott D.- Clasificación:
- 4.0
Easy. Great customer service. Very happy
ANNE A.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Ashley N.- Clasificación:
- 3.0
System was down had to wait 45min to get a truck.
Lexus G.- Clasificación:
- 3.0
The fuel level was less than one-fourth tank at the start not an effective way to start your day
GEORGE G.- Clasificación:
- 5.0
Very friendly staff
Joseph B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
TIMOTHY K.- Clasificación:
- 5.0
Fast and easy checking and checkout
Blair H.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Stephen B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
LAPRECIOUSE C.- Clasificación:
- 4.0
As I had been warned by many reviews, your online app for pickup worked NOT AT ALL. I couldn't even get the first step of the instructions to work, and am glad I chose a location that was open when I needed to do my pickup. So the location gets my approval, but U-Haul's online pickup process is terrible.
CARL J.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Nathan W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
John L.- Clasificación:
- 5.0
The gentleman was very nice and helpful
Anthony B.- Clasificación:
- 5.0
Process was efficient and easy.
Ryan I.- Clasificación:
- 4.0
El cliente no dejó un comentario.
SETH D.- Clasificación:
- 5.0
Clean truck, nice employees.
Kathleen E.- Clasificación:
- 4.0
Did great! Easy, quick and personable.
JOHN B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
CHAD H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JAMES A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MARCELL S.- Clasificación:
- 5.0
The staff is very friendly and helpful.
Helene G.- Clasificación:
- 5.0
Equipment was in fair condition. Many dents and scratches. John was very helpful and even made sure there was a tool to get the trailer off if I needed.
JANICE G.- Clasificación:
- 5.0
Great service!
James A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JOHN W. | First Impressions- Clasificación:
- 4.0
El cliente no dejó un comentario.
CORY P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JOHN W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
RICHARD W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Antonio T.- Clasificación:
- 4.0
Just keep doing what you're doing! All good!
JOSEPH R.- Clasificación:
- 3.0
NEED PARKING FOR CUSTOMER VEHICLES. ADDS A STEP IF I NEED TO BRING ADDITIONAL PEOPLE FOR TRUCK PICKUP BECAUSE I CAN'T LEAVE MY CAR
MARK J.- Clasificación:
- 5.0
Nothing at this time.
CONRAD R.- Clasificación:
- 5.0
Extremely friendly, funny and helpful staff
BRYAN M.- Clasificación:
- 4.0
Everything went well, except for the rental charges. I rented a dozen moving blankets, but they only provide 1/2 dozen and I was charged the full amount. I didn't think that I needed to count the blankets before I left the rental location. I put this comment in my return transaction and was still charged the full amount. That is not good business practice. I expected at least a 50% credit. Can I still get it?
Brian F.- Clasificación:
- 5.0
El cliente no dejó un comentario.
SHAIMA A.- Clasificación:
- 2.0
The associate just gave the key and his responsibility is finished. I asked for a dolly. He mentioned its inside the vehicle which was not there. I am not at all satisfied with the experience in this location. The associate who served me doesn't seemed to have any interest to work. The vehicle was quite dirty. The associate who worked for me had cleaned the vehicle before loading the furniture's and other staff
SUBHASISH G.- Clasificación:
- 5.0
How was great!
Jen D.- Clasificación:
- 2.0
My u-haul was filthy and had no gas in it. It was covered in dog hair and bread (I guess that's what the last person was moving). The truck itself felt like it was going to break down at any moment. But the sales reps inside were good in both locations.
MATHEW S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
KYLE F.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Hope A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Caroline H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
CLARENCE E.- Clasificación:
- 1.0
They never gave me the contract before i left, they didnt have my second dolly. They didnt explain anything to us.
DAVID H.- Clasificación:
- 5.0
Service was excellent and truck was clean.
ROBERT N.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MARK C.- Clasificación:
- 4.0
You really should allow parking
PAUL A.- Clasificación:
- 5.0
Doing great.
PAUL P.- Clasificación:
- 1.0
El cliente no dejó un comentario.
Alison B.- Clasificación:
- 4.0
El cliente no dejó un comentario.
joseph g. | Overall Experience- Clasificación:
- 5.0
Not a thing!! It was a flawless experience! Thank you for making it an easy transaction.
Andrew C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
DENNIS M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
PAMELA C.- Clasificación:
- 2.0
You need better stock tracking as all of our equipment rentals were not available
Stephen L.- Clasificación:
- 2.0
El cliente no dejó un comentario.
KENNETH H.- Clasificación:
- 5.0
pick-up had only 988 miles on it, brand new. Everything was great.
ROBERT B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
LAWRENCE S.- Clasificación:
- 1.0
El cliente no dejó un comentario.
Patrick S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ERIC S.- Clasificación:
- 5.0
Very nice
Abdul S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JAMES F.- Clasificación:
- 4.0
El cliente no dejó un comentario.
JULIA H.- Clasificación:
- 2.0
I reserved (over 10 days in advance) a truck, two dozen blankets, and a hand truck. 1) On arrival I was told, "that's a lot of blankets; we don't have that many." Really? What constitutes not "a lot" of blankets? I mean, they rent them by the DOZEN. 2) I did not see the hand truck listed on the rental agreement I was supposed to sign. When I asked about it, I was told, "we don't have any hand trucks available for rent. But you can buy one." Ha ha! Why didn't they offer to provide one of their hand trucks that was for sale? 3) The guy gave me the key to the truck and acted like I was supposed to carry the dozen blankets they did have to the truck and do the condition check myself. I insisted that he accompany me to do the condition check together. When we got to the truck, we discovered that the cargo door had been left open. Of course it was raining! So the entire cargo box was wet inside. I insisted on a dry truck - couldn't use a wet cargo box because we were going to haul antique furniture and boxes of artwork. He had another (dry) truck available, but he could not locate the key! Apparently the "new guy" has a pattern of losing the keys to the trucks he checks in. After a while, the guy mopped out the truck and dried it as well as he could. 4) By that time, another truck had been returned, so he was able to provide me with the second dozen blankets and the hand truck. Of course I had to ask! 5) The guy was nice and actually apologetic about the condition of the truck. But it was a matter of course that they did not have sufficient blankets and the hand truck. And I had to do the asking and insisting - even though I had reserved WELL IN ADVANCE. The standard of operation at this location is poor quality - and evidently that is okay with the management. 6) Because the guy was nice as well as apologetic about the truck, I rated it two stars; otherwise it would have been one star. 7) The truck itself was fine. EXCEPT that it did not have cruise control! Are you kidding?! 2,000 miles later I'm still working out the cramps in my leg.
MARK R.- Clasificación:
- 4.0
on site parking for my vehicle
MICHAEL R.- Clasificación:
- 5.0
I have rented from U-Haul at this location many times. They have lots of trucks all the time, so it is easy to get the right size truck and all the other moving equipment. The pick-up and drop-off were easy. No problems.
THOMAS S.- Clasificación:
- 4.0
I was told I would only be charged for 1 day if I brought the truck back by 9 am. I was charged for 2 days anyway, and was only asked if an online receipt was ok. I assumed it would be automatic, and I wouldn't have to ask to get the second day refunded.
Jeffrey T.- Clasificación:
- 4.0
The truck smelled like beer and stale cigarettes. It wasn't good.
ROBERT W.- Clasificación:
- 5.0
The staff at the Malvern store are ALWAYS cordial and helpful.
LISANAKARIMA A.- Clasificación:
- 1.0
The equipment rented and the rental place were fine, however we booked a moving partner through UHaul called MovingHelp, and they never showed or even called. We ended up paying for our UHaul truck and never were able to move any of our items. A waste of the $78. It is now the next day and after leaving 2 messages with MovingHelp, I still have not received a follow up phone call to tell me why they never showed. UHaul should not partner with this company.
ANDREW W.- Clasificación:
- 4.0
The only issue I had was I was assigned a truck that was blocked/parked in and had to switch trucks. I think it would have been nice for the employee to know where vehicles are and assign one that can be taken out with more ease.
MARK R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Jacqueline M.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Stephen O.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Kurt M. | Overall Experience- Clasificación:
- 4.0
When I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.
Nukeyshia V. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Kurt M. | First Impressions- Clasificación:
- 4.0
El cliente no dejó un comentario.
Michael C. | First Impressions- Clasificación:
- 4.0
Had problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.
walter t. | Overall Experience- Clasificación:
- 3.0
El cliente no dejó un comentario.
Mark K. | First Impressions- Clasificación:
- 5.0
Nice!!!
patrick n. | First Impressions- Clasificación:
- 5.0
Helpful and friendly. No issues at all and very flexible
Justin T. | First Impressions- Clasificación:
- 5.0
Joe meets was great
joseph g. | First Impressions- Clasificación:
- 4.0
El cliente no dejó un comentario.
Rebecca C. | First Impressions- Clasificación:
- 3.0
We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.
Caitlin D. | First ImpressionsServicios adicionales en esta ubicación
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Camiones para mudanza
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Remolques y remolcado
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Autoalmacenamiento
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Suministros de mudanza
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Propano
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