Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
5x8 trailer rented. The right rear tire only had 25 lbs of pressure in it. I had to stop and fill it to 65 lbs.
Dale Auchenbach
Rating:
5.0
Customer did not leave a comment.
Michael Hart
Rating:
4.0
The trailer leaked and ruined bedding that was in the back of the trailer. Greene from the roof mixed with the rain and stained belonging in the trailer. Rented an enclosed trailer to avoid having to weather tight all belongings.
Gregory Dunkle
Rating:
2.0
There was a wait of 45 minutes to get our truck, which I had pre-ordered on-line. The truck's driver side sun visor was broken and ducked taped, unusable, and the "tighten gas cap" came on as I was driving. The truck itself was clean on the interior.
Barbara Sredenschek
Rating:
5.0
George was very helpful and showed urgency in correcting a minor issue.
Zachary Donahue
Rating:
5.0
George was extremely helpful and professional
Sean Steinmetz
Rating:
5.0
Customer did not leave a comment.
JOHN SCHROEDER
Rating:
4.0
The only negative about this location is that there is no parking. Otherwise the service was excellent.
Kathleen Prendergast
Rating:
4.0
Guys working there were great, equipment was perfect (clean, worked properly).
Dan Landis
Rating:
5.0
Customer did not leave a comment.
HARIPRASAD RAJENDRAN
Rating:
5.0
Customer did not leave a comment.
NIBU PHILIP
Rating:
5.0
Joe & George are the best!
Carole Clausen-Saitto
Rating:
5.0
Great customer service
Jonathan Durst
Rating:
5.0
Customer did not leave a comment.
John Chaban
Rating:
5.0
Customer did not leave a comment.
Paul DeBacco
Rating:
5.0
Customer did not leave a comment.
Luigi Grande
Rating:
4.0
Customer did not leave a comment.
Dave Brown
Rating:
5.0
George was a great help
Renee Parico-Devine
Rating:
1.0
Currently in dispute with Repwest regarding this unit. All of my items were water/mold/mildew damaged due to storm water entering the unit. Also, unit had a rodent problem. Dead mice, droppings, and tons of acorns/ food brought in. 3 couches (trashed), upright kawai piano moisture damaged (trashed),mid century desk water damaged (trashed), two full sized oriental rugs, mildewed and rodent damaged(trashed). Spent a lot of money storing items with value for resale, only to have it all damaged. Waste of time/money/and effort, all to be strung along by Repwest insurance. Issue is still not resolved.
Tron Morrison
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fred fonseca
Rating:
5.0
The people were very helpful. George and the outside guy (I forgot his name) were very very helpful.
Great Team !!
charlie cowan
Rating:
5.0
Both during the pick up and drop off, both sales / service reps were outstanding.
Mike Matey
Rating:
5.0
Customer did not leave a comment.
Raquel Villalva-Lopez
Rating:
5.0
George and this location provided excellent service. However my experience was poor to start. I used 24/7 to rent a truck and showed up 30 minutes early as suggested by the website. When attempting to use the service I was instructed to call U-Haul. When I called I was initially helped then transferred to “trucks”. The transfer was never answered. George at the location ended up helping me and we had to set up a second reservation. It took over an hour to get a truck. Again George was excellent but the overall experience was disappointing.
Rich Grandzol
Rating:
5.0
Service was excellent and shout out to Joseph for going above and beyond to help me keep my moving schedule!
WILLIAM NEAL
Rating:
3.0
Rented a van to move furniture. Thr entire bed and rear bumper had dry dirt throughout the back area. It should have bedn delivered clean
Bruce Passner
Rating:
5.0
Great staff
GUY KILGORE
Rating:
4.0
Nothing, facilities are clean & efficient, and the two guys there are thorough, helpful, & equally efficient…
RUSSELL LAMBING
Rating:
5.0
Excellent service.
JEFFREY MCCALLUM
Rating:
4.0
Customer did not leave a comment.
Ricardo Ordaz
Rating:
4.0
The team there was very helpful and kind
Martin Dillender
Rating:
5.0
George and Gabriel were awesome. Made my first U-Haul experience so easy.
Nik Patel
Rating:
5.0
Customer did not leave a comment.
Michael Asbury
Rating:
5.0
Customer did not leave a comment.
Timothy Ernst
Rating:
5.0
The gentleman who checked me in and out was friendly and very proficient, he had me in and out in no time!
Jeffrey Smith
Rating:
4.0
Customer did not leave a comment.
Jay Stickles
Rating:
5.0
We have used this U-Haul location many times, and the personnel have always been very nice and effective. Excellent folks to do business with.
Evan Dick
Rating:
5.0
Outstanding on both ends! Well done.
David Bonner
Rating:
5.0
Customer did not leave a comment.
Daniel Stavish
Rating:
5.0
No customer parking
How you expect to purchase stuff??
There could be a 15 or 30 minutes limited parking
Himanshu Phirke
Rating:
5.0
Excellence service. Communicated well from the initial inquiry to final payment. Great crew at the Malvern site.
martin dillender
Rating:
5.0
checkin was a bit redundant. scanning a qrcode generated after my online reservation would have made things easier at the pickup location
bryan scott
Rating:
5.0
UHaul makes the process so easy. I was able to reserve the truck online.i was on my way with the truck within 10 minutes of arriving at the location. Customer service associate was friendly and helpful. it’s a busy place so sometimes you may have to wait while they help other customers but overall very good rental place.
Jill Williams
Rating:
5.0
Customer did not leave a comment.
Steven Kraus
Rating:
5.0
Customer did not leave a comment.
gerri henwood
Rating:
5.0
Customer did not leave a comment.
Jacqueline Borges
Rating:
5.0
Customer did not leave a comment.
Hope Austin
Rating:
5.0
Customer did not leave a comment.
John Danese
Rating:
5.0
Have rented many times and always good service!
Robert McCue
Rating:
3.0
Customer did not leave a comment.
Casey Wertz
Rating:
5.0
Even though the place where I ultimately dropped the truck off was not the intended spot. They made it as easy as possible.
Teri Rewald Johnson
Rating:
5.0
George was wonderful and very accommodating. He was able to change my reservation last minute to avoid unfriendly moving weather and very friendly
Ryan Nessle
Rating:
4.0
Customer did not leave a comment.
Jay Stickles
Rating:
4.0
I would like a verbal explanation of toll policy at the time of rental. I didn't have an EZPass transponder and incurred a plate by picture fee which will be sent to UHaul, and then passed on to me. I don't mind paying the toll, but you should rent transponders or find a way to make toll payments easier.
Cynthia Schneider
Rating:
5.0
Customer did not leave a comment.
Mike Malone
Rating:
5.0
Great service
TERREL JACKSON
Rating:
4.0
Customer did not leave a comment.
Michael Adams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol Ehlers
Rating:
3.0
I rented an enclosed trailer I misjudged what I could put in there. I took it right back, picked up the other trailer and they still charged me for both trailers. He said he could’ve rented it out within that hour. There were still two on the lot not acceptable.
mark ammazzaorsi
Rating:
4.0
Need to work on customer parking
JEFFREY SMITH
Rating:
5.0
Customer did not leave a comment.
andrew purse
Rating:
5.0
Customer did not leave a comment.
Michael DISanto
Rating:
4.0
Customer did not leave a comment.
Kyle DeFelice
Rating:
5.0
Customer did not leave a comment.
Leeann Essai
Rating:
5.0
Quick checkin - had a minor issue with the truck but they didn’t skip a beat and had the issue resolved within minutes
Jeff Grossman
Rating:
5.0
Customer did not leave a comment.
Christopher Walinski
Rating:
5.0
Excellent. Was in and out in 5 minutes.
Jade Diguiseppe
Rating:
5.0
More customer parking
Lawrence Windstein
Rating:
5.0
Customer did not leave a comment.
GINNY KOEHLER
Rating:
3.0
Charged me for 15$ (3 gallons) of gas even though it was returned at the same level it was driven out at.
Brian Brennan
Rating:
5.0
I had my storage unit for over 6 years and was very pleased with the service and staff.,
Mary Diamond
|
Overall Experience
Rating:
4.0
I had the opportunity to find offsite parking, but this is a real problem at this location. I got the impression that no exceptions would be made under any circumstances, which could turn off and massively inconvenience some customers.
jermey oliver
Rating:
5.0
I’ve rented here before and it’s always been a great experience
Kyle Griffith
Rating:
5.0
Customer did not leave a comment.
WHITNEY JACKSON
Rating:
5.0
Customer did not leave a comment.
Anvar Samadzoda
Rating:
5.0
Everything went very well. The staff explained the installation process, ordered the parts contacted me when they came in and schedule the installs. I had 6 vehicles that I needed the hitch installation on and they were able to complete all of them in one day with no problems. Thank you so much for your professionalism and customer service.
Great Valley Pools
great valley pool
Rating:
3.0
This location does not provide customer parking and does not tell you that when you make an online reservation. After arriving at the location to pick up the truck I rented, I had to leave and make arrangements to have someone drop me off to get the U-Haul truck and meet ne back there when I returned it. That is ridiculous. Customer parking should be provided. I will rent from another company or location next time.
Carmine Amodei
Rating:
5.0
Drop Off location details in terms map location would be great when deciding where to designate as the drop off location
KEVIN BYRD
Rating:
5.0
Customer did not leave a comment.
Samantha Bewley
Rating:
5.0
The whole ;process of renting the cargo van was so smooth. The service was friendly and efficient. We have rented here several tines and George has been a great help and courteous.
Geralyn Choudhury
Rating:
5.0
Explain the clearance measurements. I understand you list them on the truck, but the extra reminder of clearance height requirements and explainations would not hurt for those that do not drive trucks for a living.
Robert Shields
Rating:
3.0
Truck was dirty. Check engine light was on. Shifting gear was horrendous.
Jeremy Salmon
Rating:
5.0
Customer did not leave a comment.
Elba Santiago
Rating:
5.0
The management and representatiives was always very helpful and attentive.
Veronica Scott
|
Overall Experience
Rating:
4.0
Have parking for customer vehicles available.
Stephen Abate
Rating:
5.0
Lack of customer parking isn't ideal but luckily there's a Wawa across the street.
JASON BARARDO
Rating:
5.0
Wonderful staff!
Lynne Buckland
Rating:
4.0
The u-haul app and website did not work at all. There was no way for me to take the proper steps that I have done in the past to take pictures and confirm that it was returned. The only thing that would come up is instructions to leave the car and drop the key in the box. I have screen recording proof that I dropped off at the correct time but was unable to find proper steps. The reservation experience with u-haul was very poor and makes us not want to rent from you again. We have had family share the same poor experience. If someone isn't at the location to help you cannot get your vehicle. Please fix this.
Jessica Centola
Rating:
5.0
Thanks all the people who works there.
They were very helpful.
Martha Aldape
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natalia Robles Juarez
Rating:
5.0
The customer service/check-in was excellent and easy. The truck was super clean and I appreciate that!
James Fongheiser
Rating:
5.0
Customer did not leave a comment.
Matthew OHara
Rating:
5.0
Customer did not leave a comment.
Gerri Henwood
Rating:
4.0
The staff are genuinely interested in getting the job done right. I have a lot of respect for people who take pride in their work. I prefer to go to this location based on this level of service.
Kevin Fischer
Rating:
5.0
Customer did not leave a comment.
Michael LaPorta
Rating:
5.0
Very friendly and accommodating.
leslie tou
Rating:
5.0
Very friendly and helpful staff
MARVIN BURROWS
Rating:
4.0
Customer did not leave a comment.
Geoffrey Harris
Rating:
4.0
Fix the online/app reservation system
Brian O'Hara
Rating:
5.0
Customer did not leave a comment.
Albert Bianchi
Rating:
5.0
Customer did not leave a comment.
SERGIOROBERTO GARCIA
Rating:
3.0
Registration to rent the vehicle was very good. I worked with George via phone call. George was very professional, helpful, and friendly. I just wish it was George at the counter when I arrived to drop off the rental. The person I dealt with was rude, slow, and not as professional as George. I was in a hurry and wanted to pay with cash. But because he took so long I was forced to leave and wait to be billed by credit card. This encounter ruined my experience.
Andia Toland
Rating:
5.0
. I am happy with the people where I picked it up in Pennsylvania.
Douglas Stewart
Rating:
5.0
Customer did not leave a comment.
krystal gosch
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PATRICK BARRETT
Rating:
5.0
I had great interactions with several employees I dealt with. One helped me in the morning, but I didn’t get his name. I also dealt with George, who I liked very much, and was also very helpful. All in all, it seems to be a great group in a very busy store. I couldn’t have asked for a better experience.
michael brophy
Rating:
5.0
Helpful staff and also as above is question one
Lawerence nyatteng
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Harding
|
Overall Experience
Rating:
5.0
Everyone was very professional and polite.
Vincent Walls
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Harrison Commisso
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIO ARREAGA
|
First Impressions
Rating:
4.0
Overall good experience. Some issues with insects/beetles
DANIEL PARK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Abarzua
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca Gorman
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Johanna ferko
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon Mellus
|
Overall Experience
Rating:
1.0
To many trucks there is literally no access for you storage all the time because there is always a truck park in front on the unit. Gate wouldn’t open after office hours even tho it says that the gate are open before and close after office hours.
DANA DAURIA
|
Overall Experience
Rating:
5.0
Easy in and out. Staff quickly moved trucks that were staged/parked in front of my unit when asked.
tim hart
|
Overall Experience
Rating:
5.0
I've used this location several times and always have a good experience.
Brian ONeill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandon Mellus
|
First Impressions
Rating:
5.0
Having a month of free storage makes all the difference. I love that UHaul offers that. Well done
Terence Ambrose
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey Harris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
walter zinszer
|
Overall Experience
Rating:
2.0
I left my change at Uhaul and also left my key with the manager so that when the moving company picked it up they could use the key, however on the day of the move the employees could not find my key and they even charged $50 dollars to break my lock, that is it's an absurd!
Alexandre Calvacante
|
Overall Experience
Rating:
5.0
Very polite and knowledgeable.
Vincent Walls
|
Online Move In
Rating:
5.0
All the employees at this location went above and beyond to help when assistance was needed.
Would recommend this location.
Ray Begy
|
Overall Experience
Rating:
4.0
No comment
reknan ojong
|
Overall Experience
Rating:
4.0
Quickly addressed issues with storage unit.
rebecca baxter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mona arbuckle
|
Overall Experience
Rating:
2.0
Rates go up every year to help maintain and keep pests under control. Facility stayed the same, did not see any improvements over the past 3 years. Gate access never worked until recently, and is down again. Would use to transport, but not storage.
jesse buckwalter
|
Overall Experience
Rating:
5.0
I was having a rough time personally and couldn't communicate my needs effectively. I can remember their names, but the woman and man that helped me were so kind. They asked me where I was moving to and showed me what my options were. I'm truly satisfied with their customer service. I recommend that future customers to store items in plastic/rubber containers if you're using an outdoor storage.
ERICA COLON
|
Overall Experience
Rating:
5.0
The people you have working at this facility are very nice and accommodating.Nothing was ever a problem.Always said Hi and left you alone to do your business. Great experience
Charles Campbell
|
Overall Experience
Rating:
3.0
Firstly I called to reserve and the CIS didn't inform me I would be needing alternative contacts so I was unprepared.
I also suggest U-haul should have a drivers database, movers for hire within and outside the facility.
reknan ojong
|
First Impressions
Rating:
5.0
Great staff and customer service.
JUAN VERA
|
First Impressions
Rating:
5.0
The staff is awesome and we had a great experience!
Brian Krause
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cynthia Towles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle Griffith
|
Overall Experience
Rating:
5.0
You systems suck. Your people are awesome.
John Black Sr
|
First Impressions
Rating:
1.0
The reason I booked with this specific unit was because I was supposed to get my first month free. Of course telling the manager he didn’t do anything, said something about only renting a truck for a one way. Of course this isn’t specified.
Shakale Moyer
|
Overall Experience
Rating:
5.0
Really helpful, quick, way polite!
Mike, Tom, and Francisco were the best!!!
👍👍👍 5 ⭐️⭐️⭐️⭐️⭐️ ‘s!
Thomas Quinn
|
First Impressions
Rating:
5.0
The 2 guys working there were very helpful and friendly.
And nice, I think the 1 guys name was Joe he has only been there for 3/4 months great guy. Walked me through everything. Very helpful
Charles Campbell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEX KOROMA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Coleen Mcnamara
|
Overall Experience
Rating:
5.0
The Frazer staff members were very helpful and responsive to my questions, and closing my contract (after emptying my storage locker) was a breeze thanks to them. Thanks!
Matthew Taddei
|
Overall Experience
Rating:
1.0
Horrible
jessica segura
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carol Burns
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ruben Fischman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Wansink
|
Overall Experience
Rating:
4.0
Very helpful’s staff at pick up Location and drop off location as well as storage facilities thank you for your service very kind people
Norman Toro
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott Hoagland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN URBANSKI
|
Overall Experience
Rating:
5.0
No issues. This is a flagship location for U-Haul.
BRIAN URBANSKI
|
First Impressions
Rating:
5.0
Everyone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.
ERICA COLON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PETER SHUMAN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
mark Pelella
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN WALD
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
joseph gallagher
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt McCadden
|
Overall Experience
Rating:
4.0
When I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.
Nukeyshia Vega
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kurt McCadden
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael Curry
|
First Impressions
Rating:
4.0
Had problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.
walter taylor
|
Overall Experience
Rating:
3.0
The unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn’t get in touch with the facility because they don’t answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.
Julie Mon
|
Overall Experience
Rating:
5.0
I would rent it again.
TINASHE MAKELA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter Kang
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mark Koschmeder
|
First Impressions
Rating:
5.0
Easy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.
Brian Stewart
|
Overall Experience
Rating:
5.0
Staff was great and easy to work with.
NELLO DESANTES
|
First Impressions
Rating:
3.0
Very hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.
miguel Vemba
|
Overall Experience
Rating:
5.0
Nice!!!
patrick nestor
|
First Impressions
Rating:
5.0
Hard to navigate 26ft truck in storage area with all the trucks parks around the edges.
Brian Stewart
|
First Impressions
Rating:
5.0
Helpful and friendly. No issues at all and very flexible
Justin Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie Miller
|
Overall Experience
Rating:
5.0
Joe meets was great
joseph gallagher
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arnold Melton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rebecca Cunane
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
HOWARD MCHENRY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cole Long
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Grant Lincoln
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Hinkle
|
Overall Experience
Rating:
5.0
Easy to sign in, easy to access. Clear communication. I wasn’t happy about the overcharge for paying one or two days late when there was no invoice sent.
Ovidiu Marinescu
|
Overall Experience
Rating:
5.0
Streamlined procedures make for ease of use.
diane wilson
|
Overall Experience
Rating:
5.0
UHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!
Lisana Austin
|
Overall Experience
Rating:
3.0
We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given.
The staff was very friendly and accommodating - so no issues at all with the service.
Caitlin Dulin
|
First Impressions
Rating:
3.0
Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.
Karen Irish
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ricahrd Frank
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Warren Ingersoll
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Camey Dawson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thomas Whalen
|
Overall Experience
Rating:
5.0
We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn’t ask for a better experience.
Doug Fedoryshyn
|
First Impressions
Rating:
4.0
none
Thomas Whalen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly Trezise
|
First Impressions
Rating:
3.0
The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!!
Good business is repeat business..
Hassan Jaouad
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew Sutton
|
First Impressions
Rating:
5.0
Easy. Nice. All employees were friendly and helpful.
Chris O'Brien
|
Overall Experience
Rating:
1.0
Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher.
Cam Cloeter 9089-310-8680
Cameron Cloeter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristen Haefner
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl Hunt
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Muir
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First Impressions
Rating:
5.0
Angelo and Harry were very nice and professional.
Chris O'Brien
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First Impressions
Rating:
2.0
Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.
Cathy Littlefield
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Overall Experience
Rating:
5.0
Thank you
Thomas Smith
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Overall Experience
Rating:
4.0
good experience; good staff.
michael curry
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Overall Experience
Rating:
4.0
Great location
Phillip Makara
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Overall Experience
Rating:
5.0
Everything went Great, So helpful thank you..
Thomas Smith
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First Impressions
Rating:
2.0
The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.
Edward Otto
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Overall Experience
Rating:
5.0
Thank you for taking care of my business quickly.
Homayoun Niazi
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First Impressions
Rating:
5.0
No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.
ELIZABETH DUDDY
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Overall Experience
Rating:
4.0
Clean
Easy access
brigitte brooks
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Overall Experience
Rating:
4.0
The staff were very helpful during our move!
Erica Barhorst-Cates
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Overall Experience
Rating:
1.0
The whole process was a mess
Harrison Commisso
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First Impressions
Rating:
4.0
Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.
Christian Williams
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Overall Experience
Rating:
5.0
The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.
Erica Barhorst-Cates
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First Impressions
Rating:
5.0
Customer Service Agent was very professional throughout the process.
Cenobia Adams
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First Impressions
Rating:
4.0
Efficient
christine pizer
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First Impressions
Rating:
1.0
The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning
Matthew Speicher
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Overall Experience
Rating:
5.0
The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.
christopher holmes
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First Impressions
Rating:
5.0
I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also
thomas amodei
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Overall Experience
Rating:
4.0
Excellent team
RONNIE WILLIAMS
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Overall Experience
Rating:
5.0
Staff very helpful and courteous
Debra Emmi
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Overall Experience
Rating:
5.0
Convenient and great experience
Mary Hirthler
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Overall Experience
Rating:
1.0
Reserved online, showed up & no units of that type available. 1 unit avail. Looked @ unit, already in use. Told to move into diff unit # & would update contract. NEVER DID, ended contract w/o notice.