Well stocked and professional staff. A Mr. Owens was friendly, polite and very helpful.ROBERT K.
Customer Reviews for U-Haul Moving & Storage of Malvern
Malvern, PA 19355
(NO ON SITE PARKING)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ALEX K. | First Impressions
Truck was in real bad shape. Tire was flat, quarter tank of gas, no radio, and sounded like a jet plane when accelerating. Time to retire that one.Greg H.
I went there with my reservation for 15 foot truck. The person on the desk could not find the reservation and made another reservation of a 15 foot truck. When I walked out the app showed I took two trucks instead of one with two different reservation numbers. Even after I have returned the truck it is still showing a truck in use. No one is now picking up the phone at the location and keep sending me to main Uhaul number.Muhammad S.
El cliente no dejó un comentario.Adhem A.
This review is about my entire experience, not just pick up. I reserved a 17" truck and dolly for pick up at a location near me w understanding that truck size is not guaranteed until I receive a call. The call came and the rep. said I must pick up the truck and dolly at a location many more miles away (which costs me money and time). ALSO, the rep. failed to mention that the truck would be a smaller, 15" (for the same price). Feels like bait and switch. In store, there I was told no dollys were available, but I could BUY one. This, too, felt like a scam. The in-store rep. was pleasant, a good communicator and a true professional, but the U-Haul reservation and inventory management process has poor accuracy/transparency and left me with the feeling that I had been fooled.George B.
El cliente no dejó un comentario.Dylan C.
Everything was smooth honestly. I had no problems.Matt O.
Staff were very friendly and helpfulKirk M.
El cliente no dejó un comentario.Keith B.
El cliente no dejó un comentario.Timothy B.
Allow customers to park there when renting Uhauls for the evening. I am pregnant and had to park at Wawa across the street and walk over a major road in the rain because this location does not allow its customers to park there.Lauren M.
Need parking for customers renting trucks.ARTHUR V.
El cliente no dejó un comentario.Suzanne S.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.Sean P.
El cliente no dejó un comentario.Kimberly B.
El cliente no dejó un comentario.nicky X.
The crew was awesome, and the move went well! Thanks Malvern U-haul!Joel J.
El cliente no dejó un comentario.chris B.
Pleasant and efficient. Lots of supplies.David R.
El cliente no dejó un comentario.William N.
I was not aware there was no car parking at this location. My original rental was not from this site but a West Chester location. The Malvern store jumped in when West Chester did not have a truck available at last minute. We appreciated this flexibility by Uhaul despite the extra mileage/cost as we had our move planned for this specific date and time. The West Chester store said they would call me on Monday/ yesterday to settle the charge differential . I have not heard from anyone very disappointing.Nancy K.
El cliente no dejó un comentario.Coleen M. | Overall Experience
El cliente no dejó un comentario.Darrell M.
El cliente no dejó un comentario.Nick B.
Truck was pulled up, parked in front of the building and blocking exit for other drivers. I was given little opportunity to inspect truck for existing damage.Kimberly C.
El cliente no dejó un comentario.Armen K.
I have been coming to this specific U-Haul location seven years, since I first moved to PA. I have never had anything but excellent, 5 STAR, experiences. I have had to rent moving equipment more times in my life than I like to count and this had been the best office/ facility I have ever rented from - HANDS DOWN!mark K.
El cliente no dejó un comentario.Jian C.
Everything went has planned. There's a designated lane to return the truck. Has a sign that says stay in vehicle and someone will process you out, or something like that. 3 guys were outside moving some boxes in the front/side of the office. They saw me, after 5-10 minutes no one came to the truck, no one waved me into the office to check out, so I went into the office. No biggie.Charles H.
The only Uhaul I'll go to.Paul N.
I had waited on hold for an hour and a half while customer service figured out where my drop off location would be. This is during a move where we didn't have time to spare. Leading up to the pickup- customer service was excellent. During the move- it couldn't have been worse.Joe O.
They closed early so I had to pay extra to drop off the truck.Kelsey N.
Great staff at this location. It's a huge problem to have no parking thoughKevin H.
El cliente no dejó un comentario.Aaron L.
Renting a UHaul is generic and affordable. What you pay for is what you get. The vehicle is maintained and did what it was supposed to do for the price point.Kyle S.
When I picked up the van I rented the gentlemen there were extremely knowledgeable and helpful!!!! Great staff!!!Darlene B.
The location is easy to get to and the van worked great 1Robert W.
All was just fine, good friendly help etc.bill F.
The Frazer staff members were very helpful and responsive to my questions, and closing my contract (after emptying my storage locker) was a breeze thanks to them. ¡Gracias!Matthew T. | Overall Experience
Horriblejessica s. | First Impressions
When I got there they said they didn't have my storage available and the U-Haul screwed up and didn't do the reservation correctly.Clinton J.
So U-Haul really screwed up my reservation had so drive 20 miles out of my way to get a truck which cost me 2 hours but the guys in malvern where tremendous fast, efficient, courteous. Phenomenal turn around of an awful experience.rodger S.
El cliente no dejó un comentario.abiodun A.
El cliente no dejó un comentario.GLEN G.
El cliente no dejó un comentario.Todd K.
Scheduled an appointment to rent a car transport trailer. When I arrived, the manager (Angelo Owens) stated my truck was only rated to tow 3500 lbs. I told him and showed him the owners manual that stated it was rated to tow 6500 lbs. He didn't agree and told me that I needed to also rent a truck. Came back later (Angelo wasnt there) with the actual window sticker from Toyota stating the truck was rated for 6500 lbs and has a class 4 hitch. The sales person did not change the position that my truck wasn't appropriate. So a $50 rental turned into a $200 expense because the people at Malvern don't regard facts, they just rely on a computer. And, there is no parking at the Malvern site. Poor.Daniel D.
El cliente no dejó un comentario.David C.
Secure at least limited on site parking. Otherwise I'm spending double the rental cost on an Uber to and from just because I can't park thereJoren W.
Guys were so helpful at the location in Fraser! They are awesome. I will be going back for more moving soon! They were really greatJOSEPH K.
Probably need to hire staff this joint was busy. Easy process online and the staff was efficient. My vehicle needed new wipers so maybe just check the little stuff it matters greatly. Overall my experience was good.Greg E.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.John C.
Overall a very good experience. One disappointment regarding the gas refueling. The truck was at 7/8 full when I rented it. I returned it with a full tank since the fuel gauge was very slow to calibrate. As a result I overpaid on refueling by about $12.00. Not a huge deal.David C.
El cliente no dejó un comentario.bob S.
When I scheduled the truck we were going to Phoenixville One hour later it was changed to Malverne. This put me 25 miles away more than first planned. We also lost 1/2 hour leaving and 1/2 hour returning Vehicle due to no parking onsite. We barely made it back on time but my charge went from $90.00 to &192.00 wow. We traveled 87 miles just from changing locations. I have used u- Haul many times in NJ. I won't let anyone change locations on me again.Gustavo R.
My credit card has been charged like ,6 times for two rentals and am waiting on refunds. Not the best experienceDaniel D.
El cliente no dejó un comentario.Rashieedah H.
Always friendly and efficient service at this location.mark C.
Superior customer supportTom K.
None at this time.ASA M.
El cliente no dejó un comentario.JAY G.
I ordered an enclosed trailer. That never got returned by the previous customer and there were no extras. We ended up having to pay more for a 10' truck. The uhaul worker put the 2nd order in as a van after we couldn't get the enclosed trailer. Had to cancel that one and do the order over as we told him we wanted the 10' truck (2nd best option). My friend ended up using her card to pay for the 10' truck. Some how i got a receipt for $52.25 but never got charged. The whole process was confusing and disappointing that my initial order could not be completed. I would not recommend this location and would consider a different rental company all together.Austin L.
I drove the truck 30 miles. Then put $15 dollars worth of gas in it which was WAY more than enough. I then get a $13.80 fuel charge. I tried calling the Malvern facility and nobody answers the phone so I guess I'm stuck with the bill.Brandon H.
El cliente no dejó un comentario.mourad Q.
El cliente no dejó un comentario.Dean A.
El cliente no dejó un comentario.Dante D.
El cliente no dejó un comentario.Carol B. | First Impressions
El cliente no dejó un comentario.Edward E.
El cliente no dejó un comentario.Ruben F. | First Impressions
I rented van #1830 from the Malvern location; as it happens it was the same van I rented at the end of May. Both times I notified the associate that the prompt called for an oil change. I personally just added 163 miles in the last 6 days, so you may want to get that maintenance issue addressed sooner than later. Besides that, I love this place and will continue to use their rental services.Lisa S.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.John B.
You took our reservation for a 20' truck 7/12/22. Ended up not having any truck at the Colmar OG location. So we asked your location for help. You had a huge 26' truck and we were thankful. But we had a check engine light on and all the windows were filthy. We cleaned them...you're welcome.Andrew-daniel R.
El cliente no dejó un comentario.Niel E.
El cliente no dejó un comentario.Justin C.
The young man at the front desk (I forget his name, I'm so sorry!) was absolutely incredible and so helpful - he definitely made this the best UHaul pickup experience I've ever had!!!Benjamin S.
Very helpful and friendly.JANET P.
El cliente no dejó un comentario.Walter J.
El cliente no dejó un comentario.TAYLOR C.
El cliente no dejó un comentario.edward B.
Have parking for customers. I didn't know until I got there that I wasn't able to leave my car there. What a pain! It's ridiculous to have to get a ride to pick up and drop off the u-haul.Lisa B.
Nothing special. The Malvern U-HAUL location is well run and has helpful, efficient staff and managers.Bruce B.
El cliente no dejó un comentario.Dianna M.
El cliente no dejó un comentario.Pam D.
El cliente no dejó un comentario.Nathan S.
El cliente no dejó un comentario.Mark P.
El cliente no dejó un comentario.Larry K.
El cliente no dejó un comentario.david B.
Experienced a problem with this location the week prior and had to rent another vehicle because of that problem. Manager did not seem to care and was very nonchalant. I would not use this location again.Stacy J.
El cliente no dejó un comentario.Robert H.
The reservation was for 10 hours from 7 to 5. We had delays in pick up so when we called the office, they were kind enough to move it to pick up 8.30 but did not move the drop off time to 6.30 so keep the 10 hour window. He did not inform us that the return was still 5. We needed the truck for 10 hours and when we returned it at 6.10, they charged us for 2 days rental. Calling the location didn't help because the lady could not help correct the charge. We were overcharged $44 for miscommunication with no recourse :(Suresh P.
Please be precise when calculating fuel used by customer. I returned my rental with the correct amount of fuel I used. I looked at miles to empty when I picked up and it read 111 miles. I put in 25.00, used the truck and before I returned it read 87 miles to empty. I added 10.00 fuel and returned it with 114 miles to empty. I got a bill charging me for an addition 4 gals for $26.40. I called the manager and he corrected the problem and refunded the unnecessary charge. Fantastic resolution. I believe miles to empty is a more accurate method of calculating consumption. I will continue to use your location in the future.David G.
El cliente no dejó un comentario.Maria S.
El cliente no dejó un comentario.Norman T.
Staff were friendly and helpful.Andrew G.
El cliente no dejó un comentario.Kimberly B.
They called me an hour before my pick up time and told me they didn't have the truck I reserved. They offered a smaller truck and told me to make double the trips. What a jokePamela B.
Rented a box truck from this location. When returning the truck, they tacked on extra charges to my account when I was supposed to get money back and didn't find out until days later.David R.
I have never had a problem renting from this particular locale, and once again, everything went smoothly and the people were friendly and helpful with some last minute questions. I highly recommend this place.Omar O.
Everything went great, showed up after reserving online and was in the vehicle in 5 mins. Everything worked as it should the whole week I had it. HOWEVER... I was very annoyed when I had to extend my return time just few hours. 8 days with estimated miles rental was about $400. So $50/24 hours roughly but for some stupid reason they charge $108 to extend return time from 4pm to 9pm. Why 5 hours costs as much as 48 hours is beyond me. Because of this I'll be giving stoltzfus welding and rentals a try, flat rate of $10/day and $0.40/mile no surprises.Shane M.
El cliente no dejó un comentario.Thomas C.
Seems like truck had some transmission issuesJames B.
Reserved the truck over a month in advance and was told about a week before the move that it was only available at a different location further away. When we go to pick up we are informed that they in fact did not have the size truck we reserved and was given a smaller one.Sean H.
El cliente no dejó un comentario.John W. | Overall Experience
Very helpful’s staff at pick up Location and drop off location as well as storage facilities thank you for your service very kind peopleNorman T. | First Impressions
El cliente no dejó un comentario.Scott H. | Overall Experience
El cliente no dejó un comentario.BRIAN U. | Overall Experience
No issues. This is a flagship location for U-Haul.BRIAN U. | First Impressions
Everyone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.ERICA C. | First Impressions
El cliente no dejó un comentario.PETER S. | First Impressions
El cliente no dejó un comentario.mark P. | Overall Experience
El cliente no dejó un comentario.JOHN W. | First Impressions
El cliente no dejó un comentario.joseph g. | Overall Experience
El cliente no dejó un comentario.Kurt M. | Overall Experience
When I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.Nukeyshia V. | First Impressions
El cliente no dejó un comentario.Kurt M. | First Impressions
El cliente no dejó un comentario.Michael C. | First Impressions
Had problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.walter t. | Overall Experience
The unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn't get in touch with the facility because they don't answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.Julie M. | Overall Experience
I would rent it again.TINASHE M. | Overall Experience
El cliente no dejó un comentario.Robert S. | Overall Experience
El cliente no dejó un comentario.Peter K. | Overall Experience
El cliente no dejó un comentario.Mark K. | First Impressions
Easy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.Brian S. | Overall Experience
Staff was great and easy to work with.NELLO D. | First Impressions
Very hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.miguel V. | Overall Experience
Nice!!!patrick n. | First Impressions
Hard to navigate 26ft truck in storage area with all the trucks parks around the edges.Brian S. | First Impressions
Helpful and friendly. No issues at all and very flexibleJustin T. | First Impressions
El cliente no dejó un comentario.Stephanie M. | Overall Experience
Joe meets was greatjoseph g. | First Impressions
El cliente no dejó un comentario.Stephanie M. | First Impressions
El cliente no dejó un comentario.Arnold M. | Overall Experience
El cliente no dejó un comentario.Rebecca C. | First Impressions
El cliente no dejó un comentario.HOWARD M. | First Impressions
El cliente no dejó un comentario.Cole L. | First Impressions
El cliente no dejó un comentario.Grant L. | Overall Experience
El cliente no dejó un comentario.Brenda H. | Overall Experience
Easy to sign in, easy to access. Clear communication. I wasn't happy about the overcharge for paying one or two days late when there was no invoice sent.Ovidiu M. | Overall Experience
Streamlined procedures make for ease of use.diane w. | Overall Experience
UHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!Lisana A. | Overall Experience
We reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.Caitlin D. | First Impressions
Angelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.Karen I. | First Impressions
El cliente no dejó un comentario.Ricahrd F. | Overall Experience
El cliente no dejó un comentario.Warren I. | Overall Experience
El cliente no dejó un comentario.Camey D. | Overall Experience
El cliente no dejó un comentario.Thomas W. | Overall Experience
We rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn't ask for a better experience.Doug F. | First Impressions
noneThomas W. | First Impressions
El cliente no dejó un comentario.Kimberly T. | First Impressions
The 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..Hassan J. | Overall Experience
El cliente no dejó un comentario.Andrew S. | First Impressions
Easy. Nice. All employees were friendly and helpful.Chris O. | Overall Experience
Angelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680Cameron C. | First Impressions
El cliente no dejó un comentario.Kristen H. | Overall Experience
El cliente no dejó un comentario.Cheryl H. | Overall Experience
El cliente no dejó un comentario.John M. | First Impressions
Angelo and Harry were very nice and professional.Chris O. | First Impressions
Storage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.Cathy L. | Overall Experience
GraciasThomas S. | Overall Experience
good experience; good staff.michael c. | Overall Experience
Great locationPhillip M. | Overall Experience
Everything went Great, So helpful thank you..Thomas S. | First Impressions
The staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.Edward O. | Overall Experience
Thank you for taking care of my business quickly.Homayoun N. | First Impressions
No complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.ELIZABETH D. | Overall Experience
Clean Easy accessbrigitte b. | Overall Experience
The staff were very helpful during our move!Erica B. | Overall Experience
The whole process was a messHarrison C. | First Impressions
Large number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.Christian W. | Overall Experience
The uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.Erica B. | First Impressions
Customer Service Agent was very professional throughout the process.Cenobia A. | First Impressions
Efficientchristine p. | First Impressions
The manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returningMatthew S. | Overall Experience
The manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.christopher h. | First Impressions
I have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage alsothomas a. | Overall Experience
Excellent teamRONNIE W. | Overall Experience
Staff very helpful and courteousDebra E. | Overall Experience
Convenient and great experienceMary H. | Overall Experience
Reserved online, showed up & no units of that type available. 1 unit avail. Looked @ unit, already in use. Told to move into diff unit # & would update contract. NEVER DID, ended contract w/o notice.Alexandra W. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!