George was my sales representative. He did an excellent job with helping me find just the right sized vehicle for my move and was available to answer my many questions. He was busy, but never made me feel rushed. He is an expert in this field. Everything went smoothly for me. I highly recommend this business.
Suzanne BurkardtCustomer Reviews for U-Haul Moving & Storage of Malvern
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
5x8 trailer rented. The right rear tire only had 25 lbs of pressure in it. I had to stop and fill it to 65 lbs.
Dale AuchenbachThe trailer leaked and ruined bedding that was in the back of the trailer. Greene from the roof mixed with the rain and stained belonging in the trailer. Rented an enclosed trailer to avoid having to weather tight all belongings.
Gregory DunkleThere was a wait of 45 minutes to get our truck, which I had pre-ordered on-line. The truck's driver side sun visor was broken and ducked taped, unusable, and the "tighten gas cap" came on as I was driving. The truck itself was clean on the interior.
Barbara SredenschekGeorge was very helpful and showed urgency in correcting a minor issue.
Zachary DonahueGeorge was extremely helpful and professional
Sean SteinmetzThe only negative about this location is that there is no parking. Otherwise the service was excellent.
Kathleen PrendergastGuys working there were great, equipment was perfect (clean, worked properly).
Dan LandisJoe & George are the best!
Carole Clausen-SaittoGreat customer service
Jonathan DurstGeorge was a great help
Renee Parico-DevineCurrently in dispute with Repwest regarding this unit. All of my items were water/mold/mildew damaged due to storm water entering the unit. Also, unit had a rodent problem. Dead mice, droppings, and tons of acorns/ food brought in. 3 couches (trashed), upright kawai piano moisture damaged (trashed),mid century desk water damaged (trashed), two full sized oriental rugs, mildewed and rodent damaged(trashed). Spent a lot of money storing items with value for resale, only to have it all damaged. Waste of time/money/and effort, all to be strung along by Repwest insurance. Issue is still not resolved.
Tron Morrison | Overall ExperienceThe people were very helpful. George and the outside guy (I forgot his name) were very very helpful. Great Team !!
charlie cowanBoth during the pick up and drop off, both sales / service reps were outstanding.
Mike MateyGeorge and this location provided excellent service. However my experience was poor to start. I used 24/7 to rent a truck and showed up 30 minutes early as suggested by the website. When attempting to use the service I was instructed to call U-Haul. When I called I was initially helped then transferred to “trucks”. The transfer was never answered. George at the location ended up helping me and we had to set up a second reservation. It took over an hour to get a truck. Again George was excellent but the overall experience was disappointing.
Rich GrandzolService was excellent and shout out to Joseph for going above and beyond to help me keep my moving schedule!
WILLIAM NEALRented a van to move furniture. Thr entire bed and rear bumper had dry dirt throughout the back area. It should have bedn delivered clean
Bruce PassnerGreat staff
GUY KILGORENothing, facilities are clean & efficient, and the two guys there are thorough, helpful, & equally efficient…
RUSSELL LAMBINGExcellent service.
JEFFREY MCCALLUMThe team there was very helpful and kind
Martin DillenderGeorge and Gabriel were awesome. Made my first U-Haul experience so easy.
Nik PatelThe gentleman who checked me in and out was friendly and very proficient, he had me in and out in no time!
Jeffrey SmithWe have used this U-Haul location many times, and the personnel have always been very nice and effective. Excellent folks to do business with.
Evan DickOutstanding on both ends! Well done.
David BonnerNo customer parking How you expect to purchase stuff?? There could be a 15 or 30 minutes limited parking
Himanshu PhirkeExcellence service. Communicated well from the initial inquiry to final payment. Great crew at the Malvern site.
martin dillendercheckin was a bit redundant. scanning a qrcode generated after my online reservation would have made things easier at the pickup location
bryan scottUHaul makes the process so easy. I was able to reserve the truck online.i was on my way with the truck within 10 minutes of arriving at the location. Customer service associate was friendly and helpful. it’s a busy place so sometimes you may have to wait while they help other customers but overall very good rental place.
Jill WilliamsHave rented many times and always good service!
Robert McCueEven though the place where I ultimately dropped the truck off was not the intended spot. They made it as easy as possible.
Teri Rewald JohnsonGeorge was wonderful and very accommodating. He was able to change my reservation last minute to avoid unfriendly moving weather and very friendly
Ryan NessleI would like a verbal explanation of toll policy at the time of rental. I didn't have an EZPass transponder and incurred a plate by picture fee which will be sent to UHaul, and then passed on to me. I don't mind paying the toll, but you should rent transponders or find a way to make toll payments easier.
Cynthia SchneiderGreat service
TERREL JACKSONI rented an enclosed trailer I misjudged what I could put in there. I took it right back, picked up the other trailer and they still charged me for both trailers. He said he could’ve rented it out within that hour. There were still two on the lot not acceptable.
mark ammazzaorsiNeed to work on customer parking
JEFFREY SMITHQuick checkin - had a minor issue with the truck but they didn’t skip a beat and had the issue resolved within minutes
Jeff GrossmanExcellent. Was in and out in 5 minutes.
Jade DiguiseppeMore customer parking
Lawrence WindsteinCharged me for 15$ (3 gallons) of gas even though it was returned at the same level it was driven out at.
Brian BrennanI had my storage unit for over 6 years and was very pleased with the service and staff.,
Mary Diamond | Overall ExperienceI had the opportunity to find offsite parking, but this is a real problem at this location. I got the impression that no exceptions would be made under any circumstances, which could turn off and massively inconvenience some customers.
jermey oliverI’ve rented here before and it’s always been a great experience
Kyle GriffithEverything went very well. The staff explained the installation process, ordered the parts contacted me when they came in and schedule the installs. I had 6 vehicles that I needed the hitch installation on and they were able to complete all of them in one day with no problems. Thank you so much for your professionalism and customer service. Great Valley Pools
great valley poolThis location does not provide customer parking and does not tell you that when you make an online reservation. After arriving at the location to pick up the truck I rented, I had to leave and make arrangements to have someone drop me off to get the U-Haul truck and meet ne back there when I returned it. That is ridiculous. Customer parking should be provided. I will rent from another company or location next time.
Carmine AmodeiDrop Off location details in terms map location would be great when deciding where to designate as the drop off location
KEVIN BYRDThe whole ;process of renting the cargo van was so smooth. The service was friendly and efficient. We have rented here several tines and George has been a great help and courteous.
Geralyn ChoudhuryExplain the clearance measurements. I understand you list them on the truck, but the extra reminder of clearance height requirements and explainations would not hurt for those that do not drive trucks for a living.
Robert ShieldsTruck was dirty. Check engine light was on. Shifting gear was horrendous.
Jeremy SalmonThe management and representatiives was always very helpful and attentive.
Veronica Scott | Overall ExperienceHave parking for customer vehicles available.
Stephen AbateLack of customer parking isn't ideal but luckily there's a Wawa across the street.
JASON BARARDOWonderful staff!
Lynne BucklandThe u-haul app and website did not work at all. There was no way for me to take the proper steps that I have done in the past to take pictures and confirm that it was returned. The only thing that would come up is instructions to leave the car and drop the key in the box. I have screen recording proof that I dropped off at the correct time but was unable to find proper steps. The reservation experience with u-haul was very poor and makes us not want to rent from you again. We have had family share the same poor experience. If someone isn't at the location to help you cannot get your vehicle. Please fix this.
Jessica CentolaThanks all the people who works there. They were very helpful.
Martha Aldape | Overall ExperienceThe customer service/check-in was excellent and easy. The truck was super clean and I appreciate that!
James FongheiserThe staff are genuinely interested in getting the job done right. I have a lot of respect for people who take pride in their work. I prefer to go to this location based on this level of service.
Kevin FischerVery friendly and accommodating.
leslie touVery friendly and helpful staff
MARVIN BURROWSFix the online/app reservation system
Brian O'HaraRegistration to rent the vehicle was very good. I worked with George via phone call. George was very professional, helpful, and friendly. I just wish it was George at the counter when I arrived to drop off the rental. The person I dealt with was rude, slow, and not as professional as George. I was in a hurry and wanted to pay with cash. But because he took so long I was forced to leave and wait to be billed by credit card. This encounter ruined my experience.
Andia Toland. I am happy with the people where I picked it up in Pennsylvania.
Douglas StewartHelpful staff and also as above is question one
Lawerence nyatteng | First ImpressionsEveryone was very professional and polite.
Vincent Walls | Overall ExperienceOverall good experience. Some issues with insects/beetles
DANIEL PARK | Overall ExperienceTo many trucks there is literally no access for you storage all the time because there is always a truck park in front on the unit. Gate wouldn’t open after office hours even tho it says that the gate are open before and close after office hours.
DANA DAURIA | Overall ExperienceEasy in and out. Staff quickly moved trucks that were staged/parked in front of my unit when asked.
tim hart | Overall ExperienceI've used this location several times and always have a good experience.
Brian ONeill | First ImpressionsHaving a month of free storage makes all the difference. I love that UHaul offers that. Well done
Terence Ambrose | First ImpressionsI left my change at Uhaul and also left my key with the manager so that when the moving company picked it up they could use the key, however on the day of the move the employees could not find my key and they even charged $50 dollars to break my lock, that is it's an absurd!
Alexandre Calvacante | Overall ExperienceVery polite and knowledgeable.
Vincent Walls | Online Move InAll the employees at this location went above and beyond to help when assistance was needed. Would recommend this location.
Ray Begy | Overall ExperienceNo comment
reknan ojong | Overall ExperienceQuickly addressed issues with storage unit.
rebecca baxter | First ImpressionsRates go up every year to help maintain and keep pests under control. Facility stayed the same, did not see any improvements over the past 3 years. Gate access never worked until recently, and is down again. Would use to transport, but not storage.
jesse buckwalter | Overall ExperienceI was having a rough time personally and couldn't communicate my needs effectively. I can remember their names, but the woman and man that helped me were so kind. They asked me where I was moving to and showed me what my options were. I'm truly satisfied with their customer service. I recommend that future customers to store items in plastic/rubber containers if you're using an outdoor storage.
ERICA COLON | Overall ExperienceThe people you have working at this facility are very nice and accommodating.Nothing was ever a problem.Always said Hi and left you alone to do your business. Great experience
Charles Campbell | Overall ExperienceFirstly I called to reserve and the CIS didn't inform me I would be needing alternative contacts so I was unprepared. I also suggest U-haul should have a drivers database, movers for hire within and outside the facility.
reknan ojong | First ImpressionsGreat staff and customer service.
JUAN VERA | First ImpressionsThe staff is awesome and we had a great experience!
Brian Krause | Overall ExperienceYou systems suck. Your people are awesome.
John Black Sr | First ImpressionsThe reason I booked with this specific unit was because I was supposed to get my first month free. Of course telling the manager he didn’t do anything, said something about only renting a truck for a one way. Of course this isn’t specified.
Shakale Moyer | Overall ExperienceReally helpful, quick, way polite! Mike, Tom, and Francisco were the best!!! 👍👍👍 5 ⭐️⭐️⭐️⭐️⭐️ ‘s!
Thomas Quinn | First ImpressionsThe 2 guys working there were very helpful and friendly. And nice, I think the 1 guys name was Joe he has only been there for 3/4 months great guy. Walked me through everything. Very helpful
Charles Campbell | First ImpressionsThe Frazer staff members were very helpful and responsive to my questions, and closing my contract (after emptying my storage locker) was a breeze thanks to them. Thanks!
Matthew Taddei | Overall ExperienceHorrible
jessica segura | First ImpressionsVery helpful’s staff at pick up Location and drop off location as well as storage facilities thank you for your service very kind people
Norman Toro | First ImpressionsNo issues. This is a flagship location for U-Haul.
BRIAN URBANSKI | First ImpressionsEveryone working that day was very helpful and professional - not only to me but other customers. One man said that they strive for perfection. I got a giggle out of that. I forgot their names, though.
ERICA COLON | First ImpressionsWhen I arrived to get my keys the customer service person was very rude and refused to help me stating there were no storage facilities left. I went out and asked my father to speak to him. He told him the same thing. After he explained several times we had a reservation the man went to get someone else to help us. The customer service person who completed my transaction was very friendly and helpful.
Nukeyshia Vega | First ImpressionsHad problems receiving a 'receipt' monthly for auto-pay. Would receive notice via email, but not a receipt. Was a corporate account and I needed one, had to jump through hoops.
walter taylor | Overall ExperienceThe unit had some mildew and pieces of insulation hanging down. The most difficult part was closing out the contract, I got everything out one evening after hours and then couldn’t get in touch with the facility because they don’t answer the phone. It took 2 days of calls because when it passed through to the central number they told me I could only handle it with the local office, so I spent 2 days calling until someone finally answered.
Julie Mon | Overall ExperienceI would rent it again.
TINASHE MAKELA | Overall ExperienceEasy move in and out. Access was easy as well. Friendly staff. Convenient with lots of U-Haul trucks and supplies.
Brian Stewart | Overall ExperienceStaff was great and easy to work with.
NELLO DESANTES | First ImpressionsVery hard to reach out management for any concern whatsoever. In my last experience I had to escalate all the way to the regional VP to get my situation sorted.
miguel Vemba | Overall ExperienceNice!!!
patrick nestor | First ImpressionsHard to navigate 26ft truck in storage area with all the trucks parks around the edges.
Brian Stewart | First ImpressionsHelpful and friendly. No issues at all and very flexible
Justin Thomas | First ImpressionsJoe meets was great
joseph gallagher | First ImpressionsEasy to sign in, easy to access. Clear communication. I wasn’t happy about the overcharge for paying one or two days late when there was no invoice sent.
Ovidiu Marinescu | Overall ExperienceStreamlined procedures make for ease of use.
diane wilson | Overall ExperienceUHaul of Malvern was able to accommodate me with both truck and storage rental in the midst of a very urgent move. They were even able to help me with a last minute change in the rental details. The entire staff was helpful and made themselves available to assist when needed. Thank you UHaul of Malvern!!!!
Lisana Austin | Overall ExperienceWe reserved a 10x10 unit and unfortunately when we arrived with all of our things we were storing, we were told there was no 10x10 units available. We were not notified of this prior to arriving with our Uhaul truck full of items we planned to store in a 10x10, and we had to make multiple trips to take things back that could not fit in the 5x10 unit we were given. The staff was very friendly and accommodating - so no issues at all with the service.
Caitlin Dulin | First ImpressionsAngelo, I know we all can have a bad day, unfortunately for me your man seemed to be having a bad day while I myself was having one of the worst days of my year.
Karen Irish | First ImpressionsWe rented a 10x10 unit. Staff was fantastic and explained everything in detail. Couldn’t ask for a better experience.
Doug Fedoryshyn | First Impressionsnone
Thomas Whalen | First ImpressionsThe 2 bearded men that were there were unpleasant! Arrogant almost condescending! Can someone in higher management teach them customer service please!! Good business is repeat business..
Hassan Jaouad | Overall ExperienceEasy. Nice. All employees were friendly and helpful.
Chris O'Brien | Overall ExperienceAngelo made the entire experience difficult. Very bad experience. Would like to speak with district manager or higher. Cam Cloeter 9089-310-8680
Cameron Cloeter | First ImpressionsAngelo and Harry were very nice and professional.
Chris O'Brien | First ImpressionsStorage unit was fine, but the commuication between the website and office does not exist. I spoke to two office staff two months in a row to put me on auto-billing --- I was charged later fees each time because they didn't do it. Then when I checked out, I used the website because clearly the office staff didn't follow-though. Guess what, my check out was not processed. I stopped into the office just to confirm, and he had to do it manually. Why waste my time.
Cathy Littlefield | Overall ExperienceThank you
Thomas Smith | Overall Experiencegood experience; good staff.
michael curry | Overall ExperienceGreat location
Phillip Makara | Overall ExperienceEverything went Great, So helpful thank you..
Thomas Smith | First ImpressionsThe staff was friendly and nice. However, there was a ton of dust and insects all over the furniture and there was mold growing on a couch stored here... good storage for non-cloth items.
Edward Otto | Overall ExperienceThank you for taking care of my business quickly.
Homayoun Niazi | First ImpressionsNo complaints about this storage facility. Angelo and his crew were efficient and understanding of the twists and turns of my holiday weekend move. I recommend this business.
ELIZABETH DUDDY | Overall ExperienceClean Easy access
brigitte brooks | Overall ExperienceThe staff were very helpful during our move!
Erica Barhorst-Cates | Overall ExperienceThe whole process was a mess
Harrison Commisso | First ImpressionsLarge number of UHAUL trucks stored near units prevented being able to lock the main access gait. Other than this, no concerns.
Christian Williams | Overall ExperienceThe uhaul employees were kind, helpful, and sympathetic with us despite being extremely busy. We would definitely recommend this location to others.
Erica Barhorst-Cates | First ImpressionsCustomer Service Agent was very professional throughout the process.
Cenobia Adams | First ImpressionsEfficient
christine pizer | First ImpressionsThe manager, I believe his name is Bill Fredericksen (sp?), was the rudest, most unprofessional person I have ever dealt with. I will NOT be returning
Matthew Speicher | Overall ExperienceThe manager Angelo and the woman showing was very professional and friendly. Amazing how much it has grown and changed over the last 20 yrs. Used to be poorly staffed with 1-2 people and unwelcoming.
christopher holmes | First ImpressionsI have rented trucks here a few times this was the first time I rented Storage space. Employees are very helpful and would recommend this place for storage also
thomas amodei | Overall ExperienceExcellent team
RONNIE WILLIAMS | Overall ExperienceStaff very helpful and courteous
Debra Emmi | Overall ExperienceConvenient and great experience
Mary Hirthler | Overall ExperienceReserved online, showed up & no units of that type available. 1 unit avail. Looked @ unit, already in use. Told to move into diff unit # & would update contract. NEVER DID, ended contract w/o notice.
Alexandra Was | Reservation