Customer Reviews for U-Haul Moving & Storage of Malden Center

3,904 comentarios

124-126 Eastern Ave   Malden, MA 02148
(Eastern Avenue and Phillips Court)

(781) 322-7069

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(781) 322-7069

124-126 Eastern Ave
Malden, MA 02148
(Eastern Avenue and Phillips Court)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Couldn't ask for a better experience at this location. The manager who helped me with my reservation was very friendly and helpful and made my moving experience that much more easier. I would absolutely continue to book at this reservation next time.

Shane P. 
Clasificación:
5.0

Everyone was very helpful and had a really positive attitude

KAREN M. 
Clasificación:
5.0

great experience . nicole was the best. everything went smooth. would definetly would come back. thanks nicole!

Anthony G. 
Clasificación:
5.0

Great staff polite helpfull

CENK O. 
Clasificación:
4.0

Manager was excellent, worked very hard to service everyone on a busy morning the day that we picked up our vehicle

ERIC B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEAN M.  |  First Impressions 
Clasificación:
5.0

Had a great experience working with you all. Nicole, you are a great general manager. Highly recommend!

Alexis C.  |  Overall Experience 
Clasificación:
5.0

Nicole was great!

Dimitar G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSE D. 
Clasificación:
5.0

The staff was very professional and friendly!

KENNETH H. 
Clasificación:
4.0

I've rented with UHaul many times but had 2 very frustrating issues this time. First, my truck wasn't at the designated location; they sent me to the next location about a 1/2 mile away and I had to wait for them to transfer the reservation. Second, both the internet and my data roaming were super slow that day so the process of uploading all of the initial information (my license, condition of the vehicle, etc.) was tedious in the extreme. Using my phone for such things is a nice convenience sometimes, but we shouldn't be forced to do everything online . . . it should be an option to have the representative assist like in the old days, when I would be in and out in 5 minutes after the rep would scan or photocopy my license. That said, Nicole was great; she did what she could to help me, given that she had to work within your frustrating system.

sara M. 
Clasificación:
5.0

The employee was very helpful and friendly! She answered all of my questions without any problem.

KENNETH H. 
Clasificación:
5.0

Ok.

Paulo R. 
Clasificación:
5.0

Nicole was simply phenomenal, she made the overall truck rental experience very pleasant. Because of her, I will most likely chose to come to this specific location.

YASSER M. 
Clasificación:
5.0

Nothing! The Manager at this location was incredibly helpful and our experience was nothing short of terrific. Thank you to Malden U-Haul for making our move go so smoothly.

STEPHEN K. 
Clasificación:
5.0

All was great and Nicole rocked!

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE L. 
Clasificación:
5.0

Nicole Taylor was one of the most professional warm people I've ever met. My experience w UHaul was great. Thank you, Dan Clancy

DANIEL C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan W. 
Clasificación:
5.0

Good Friends...nice people

julio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHETINA M. 
Clasificación:
5.0

Girl that helped me when I was looking for a truck and boxes was awesome. Very friendly and helpful. Made me want to come back to this site.

KARLA O. 
Clasificación:
2.0

I was charged an extra $40 for returning the truck after 24hrs the next day (10am) when it was actually returned the day before around 6:30 pm. They also called me in the morning asking for the keys to the truck when they were handed to the customer service rep when the truck was returned. Clearly, there was a breakdown in communication and I hope they can improve their customers' experiences.

Osmar D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mansoor S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND J. 
Clasificación:
1.0

Good afternoon, The customers service in this location is very bad . I will refer this place to any one of my families of my friends The manager there talk me like I work in her company . I was parking the cargo van next the others cargo van I'm the parking line . She ask me to park it to other place with no respect like I'm working in her store . Anyway this is my last time I will use service . Thank you .

REDOUANE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENLU L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

joel c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO F. 
Clasificación:
5.0

Nicole was a pleasure to deal with you are very lucky to have her .

SCOTT N. 
Clasificación:
5.0

Thought it was a 24hr facility but I understand now that there was a recent policy change. All good. Thank you for all the help while I moved.

Martin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
4.0

Service was good.

raviraqj w.  |  Overall Experience 
Clasificación:
5.0

Nicole went above and beyond to make things work for me. I would recommend U-haul Malden center for anyone, needing a truck and or storage Thank You Nicole.

ALEC J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SRIJAN T. 
Clasificación:
5.0

Very respectful people

Donald D.  |  Overall Experience 
Clasificación:
5.0

Hope be happy all the time ,for customer and success.

YVES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDY C. 
Clasificación:
4.0

Protected &Maintained My Property

JOSEPH R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

McKenna C.  |  Overall Experience 
Clasificación:
3.0

Your In store employees are awesome. You computerized phone system with cellphones and central lines are not your fotre! It's a people driven business, literally. On hold over52 minutes... no cell reception sales areas to puck up equipment. Great for cities but not rural spots. Maine president called me back immediately and solved those issues. But having issues trying to get in touch for another reason now. Ugh!! I shouldn't have to bug the man again for this!

Tammy A.  |  First Impressions 
Clasificación:
5.0

Team was very helpful.

ADAM G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lilly A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HERINAUER C. 
Clasificación:
5.0

Nicole Taylor was amazing. She made the process so easy and was so knowledgeable. She has such a friendly demeanor and kept us laughing. I have never had such an enjoyable experience renting anything like I did today. She is such a hard worker and a true gem!!

JORGE M. 
Clasificación:
5.0

Staff friendly and helpful

Ken B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn C.  |  Overall Experience 
Clasificación:
5.0

don't remember the employee's name but everything was fine. you really need to watch the help before first time using the online app. ( if retun the wan after hours )

GHEORGHE I. 
Clasificación:
5.0

The truck could have been cleaned before renting other then that great customer service!

RENEE B. 
Clasificación:
2.0

I dropped off the vehicle and I asked the guy at the desk if he could check the gas because I brought it back with 1/4 of gas and I didn't want to be charged for gas. I did put $10 of gas in the truck and the guy said I was good that I didn't need to add more gas but I see a $6-7 charge for gas in my receipt can you give me credit for that

MARLON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELTON N. 
Clasificación:
4.0

El cliente no dejó un comentario.

HENRY L. 
Clasificación:
5.0

The people who helped us at UHaul were friendly, resourceful (not all the blankets we ordered were available and one gentleman went out of his way to find more) and a pleasure to work with. It was striking to me how nice they were. The truck itself was aging-glove compartment taped shut etc-but we were only going a short distance and it did the trick.

LUCY G. 
Clasificación:
3.0

There was oil change needed sign on

NISHIL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY B. 
Clasificación:
5.0

I don't remember their names but the people working the check in desk were so friendly and helpful and made our stressful moving day more fun. Thank you!!

Victoria M. 
Clasificación:
1.0

I reserved my truck using the the app and truck share 24/7 that says you can pick up your truck whenever is convenient for you. When I didn't pick up my truck at the time listed on my reservation, they cancelled my truck reservation. I then had to have multiple phone conversations with U-Haul to find a replacement truck so I could move. Imagine all of this on top of the general stress related to moving. If you can go somewhere else, do it!

DAVID W. 
Clasificación:
5.0

The mobile web interface for early pick up before the office was open was user friendly and worked great. Excellent customer service upon trucks return, answered all of my questions and were overall just awesome!

Thomas W. 
Clasificación:
5.0

Thank you Wendy for your great and amazing service as usual. Place was very clean, nice, and well put together. Storage was clean and floors were nice and waxed. Overall great experience!! Thank you Wendy you're the best.

LUIS C.  |  First Impressions 
Clasificación:
2.0

The Uhaul staff at Malden were excellent, problem-solving, and helpful. However, the Uhaul system they are working with is broken. When I showed up after a long day of moving out of my apartment (with a Uhaul truck, with moving help hired through Uhaul) having reserved a storage area online many weeks earlier, the unit was not available. While the staff ultimately found a solution (giving me 3 smaller units and a discount), this led to stress, hours of extra time, and hours of expense on my part paying the moving help contractor. If a unit is not available, the system should not offer it. This is 2021. Thanks again to the staff, and I hope management gives them a better service to work with.

Jason S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bharath K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo S. 
Clasificación:
3.0

Wendy was very helpful when I came to pick up my truck. CARMEN the customer service representative needs a new job because she gets frustrated too quick with customers. Will the customer representative who I told was the manager helped me after CARMEN'S awful customer service.

VANESSA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan W. 
Clasificación:
4.0

The self-service check in experience was awful. I was made to enter all of my information again, after of course entering all of it during the booking process. Then, I was made to wait for 5 minutes standing by the truck as I was “approved”. Eventually, when it came time to approve the pictures of the truck, the webpage would not continue. I refreshed and could not continue. I toggled the options and could not continue. I talked to the owner and she couldn't continue. I abandoned that process and had the owner print me a paper sheet. Location and truck were fine, owner and employees were helpful, check in was horrible and I will always check in person in the future.

Patrick K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vivek D. 
Clasificación:
5.0

Everyone was always helpful during my 6 year stay here. When I finally cleared out my storage unit, I was treated like these people accepted me as part of the Uhaul family. Definitely recommend their services!

RANDALL S.  |  Overall Experience 
Clasificación:
5.0

Staff was too good and beautiful 🤩

PRASAD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valeria F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siyang F. 
Clasificación:
5.0

U-haul does well keep going!

CHRISLA P. 
Clasificación:
5.0

Lower the mileage price

RObinson B. 
Clasificación:
4.0

I had originally reserved a truck at the 530 Eastern Ave location. I waited for 40 minutes in the store and never saw a U Haul employee. A waste of my time and a big security risk for you. The 124 Eastern Ave location was friendly and efficient.

Michael P. 
Clasificación:
5.0

Everyone is very helpful and friendly. Love the service and Kernado Ducasse is the right sales person to go. Great job

ROSA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yihenew E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pieter V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Prayad T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN M. 
Clasificación:
1.0

The location was very confusing and the truck felt like it was about to brake down! Horrible off hour experience and the phone customer service representative was rude and not helpful!!!! I will stick with a different company to rent from next time.

Anthony P. 
Clasificación:
5.0

Very good

LINDA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andriy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nam N. 
Clasificación:
5.0

Staff very good and helpful

Daniel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa R. 
Clasificación:
5.0

It was a little tricky to find the office at first but everything from there was very easy!

KRISTA F. 
Clasificación:
4.0

The van has no air condition. Need to check and make sure all system works before rent out.

RETA T. 
Clasificación:
4.0

The truck I rented was fine and served my move well. But what was the best was your excellent employee Kernado Ducasse. To me he exemplified what was best in a customer service employee. He was helpful, kind, pleasant and sincere in his desire to help me and the many other customers there on a busy Sunday morning. His performance that day was all the more outstanding since management has dropped the ball and not provided him with the necessary staffing to deal with a busy Sunday first of the month moving day. He was all alone to deal with a line of 7 customers (and growing) when the shop opened at 9 am. YOU NEED TO STAFF UP ON SUCH DAYS. I did not get my truck until 10 AM which threw my entire move schedule off kilter. But Mr, Ducasse did a FANTASTIC job under the circumstances that poor or too cost-conscious management put him in. He remained helpful and calm in the face of angry impatient customers. He should be commended and given a bonus for his good work. And when I returned late because of the initial unexpected wait, I was afraid I would have to deal with further delay in figuring out how to return the key. But Mr. Ducasse appeared at my side, ready and helpful, still working late after closing hours. He is a tremendous asset to your organization. Please reward him. I hope he advances upward in your organization because he truly understands what good customer service is.

STEPHEN C. 
Clasificación:
5.0

My fees doubled which I don't understand

Panofsky D. 
Clasificación:
2.0

I reserved a dolly but none were available. Owner was not apologetic and said reservations are merely requests. She said to try another Uhaul location and didn't even try calling on our behalf. I will not rent from this location again.

DANIEL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shaun B.  |  First Impressions 
Clasificación:
3.0

Truck was extremely jerky and barely shifted. Engine screamed all day. The thing clearly hasn't seen any proper maintenance in ages. The passenger side mirror rotates by itself while driving and the lower mirror is loose and missing a screw, which is extremely dangerous because I can't see the cars next to me while I'm driving. I selected the wrong fuel level at check-in and there was no undo button so I was liable for an extra $50 in gas. Bad experience front to back.

Christian K. 
Clasificación:
3.0

The fuel charge was too much. I came back with the truck most likely with 1/16th off a filled tank and was charged $9 because of that. The nearest gas pump was selling at $2.99 a gallon. What a rip off!

Pierre T. 
Clasificación:
4.0

the ladies at the reception were very friendly and took care of things quickly, very easy process

Scott B. 
Clasificación:
5.0

Nicole was very friendly and super helpful. Will definitely recommend this location to all my friends

MACK B. 
Clasificación:
1.0

The gentlemen at the front desk was super kind and friendly. The lady, not sure if she is the store manager, knows nothing about customer service and is outrageously rude when I asked her about some additional charges on my bill. Had to leave her to my credit card company to deal with.

YUANSHUO Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUNIEL S. 
Clasificación:
5.0

The staff was very helpful and very friendly.

ROLPH P. 
Clasificación:
5.0

The best of the best.

JEAN F. 
Clasificación:
1.0

El cliente no dejó un comentario.

JORGE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT O. 
Clasificación:
5.0

Nicole (I think was her name) was excellent. She was pleasant, thorough and quick and made the rental process easy. She was able to manage and move along a long line of people by quickly identifying their needs when they walked on while continuing to take care of the 3 other customers in front of her. She was very apologetic for the delays and very resourceful calling other sites to see if customer needs could be accommodated because her site didn't have the requested equipment. I could go on about my short 20 minute experience... she was great!

AISHA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATSY T. 
Clasificación:
3.0

The people were friendly. I was overcharged 2gallons for fuel when I returned it at more than I had received. Supposedly the gentleman checking me in said th tank was full when it was 3/4 full. I called to dispute it and the person working at the time called his manager (general manager?). She was very rude talking to him and talking about the situation. I don't think she knew that I could hear her but it definitely made me think poorly about the location. I have a receipt and have to go in tomorrow to dispute the fuel charge.

RAYMOND T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhipeng Z. 
Clasificación:
5.0

Gannardo was very helpful and went above to make rental stress free if were more employees like him it would very helpful

LISA A. 
Clasificación:
1.0

The employees that work there are beyond rude and unprofessional. It was the worst experience I've ever had at a uhaul. Never ever going there again.

TINY C. 
Clasificación:
5.0

Keep the manager she's awesome!

WINDEL G. 
Clasificación:
5.0

The man at the desk was very helpful and accommodating, the store was very busy and he was the only one working but he handled it calmly and efficiently

ERIC Z. 
Clasificación:
5.0

I showed up slightly after closing but the managers (don't remember their names sorry) were still on site and were very helpful and friendly

ERIC Z. 
Clasificación:
3.0

Considering I've never used a storage facility before, I don't have anything to compare it with although, I did like the workers at this particular location. They were helpful, made things easy, and I felt comfortable leaving my belongings with them. Although I do want 24 hours access. That reflects on the company. Gracias.

Lauren S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Regena M.  |  First Impressions 
Clasificación:
5.0

The person that took care of getting me all set up was excellent. Great customer service skills and a very nice person. He interacted with us like we were friends. I was impressed with him and you, Nicole. Gracias

Lynn L.  |  First Impressions 
Clasificación:
5.0

Ms Taylor was very insightful and helped me tremendously. She was courteous and very professional. She really knows her stuff. UHaul is lucky to have her!

DANIEL C.  |  First Impressions 
Clasificación:
5.0

Great staff

Mark H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL S.  |  First Impressions 
Clasificación:
5.0

Nicole was very nice and friendly.she explain the monthly rate and show me 2 different storage to see which one meet my needs .she was excellent.

Marilyn M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mijeong n.  |  First Impressions 
Clasificación:
5.0

I didn't get the girl who helped me's name (, she's from Brooklyn) but she was SO great. Super helpful and nice while I was extremely stressed, and I watched her deal with a difficult customer over the phone extremely well. She deserves a raise or bonus!!

Nino C.  |  First Impressions 
Clasificación:
5.0

Great service from Adriana attending us, and honestly everyone on location was extremely helpful.

ADRIANA F.  |  First Impressions 
Clasificación:
5.0

Staff is helpful, professional and friendly, fhank you for the great service!

Alice L.  |  First Impressions 
Clasificación:
5.0

Gotta love you guys.

Nick O.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful, understanding and friendly! I would recommend this UHaul to anyone who needs a truck or a storage unit! Thank you.....

Sheryl P.  |  First Impressions 
Clasificación:
5.0

No more needs to be said,it Excellent

JOHN M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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