Customer Reviews for U-Haul Moving & Storage of Madison

5,238 reviews

121 Moving Center Ct   Madison, TN 37115
(Off Gallatin Rd Behind McDonalds, Between Neely's Bend and Due West)

(615) 868-5081

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(615) 868-5081

121 Moving Center Ct
Madison, TN 37115
(Off Gallatin Rd Behind McDonalds, Between Neely's Bend and Due West)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Denise Grady 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Macri 
Rating:
4.0

Customer did not leave a comment.

Johnna Norris 
Rating:
5.0

John needs a raise! That guy was on it. Great job.

Bryan Wyatt 
Rating:
5.0

Customer did not leave a comment.

Rucker Chunn 
Rating:
5.0

They were very helpful and apologized for the run around we were put through.

Bradford Rupert 
Rating:
5.0

Customer did not leave a comment.

CAMILLE ALSTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony amanoni 
Rating:
5.0

Customer did not leave a comment.

Nethla Mitchell 
Rating:
5.0

Nothing for this location. I have rented from several stores in my area and this on by far is the best. The lady upfront (cant remember name, red head) was the nicest employee. I run a collision center and wish that my employees were as easy to deal with as she was. Great job!

Aaron Martin 
Rating:
4.0

Customer did not leave a comment.

William Lacey 
Rating:
5.0

Customer did not leave a comment.

Gloria Talley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Miller 
Rating:
5.0

Customer did not leave a comment.

George Shrokman 
Rating:
5.0

Customer did not leave a comment.

Terry Smith 
Rating:
5.0

It was a pleasure to work with John. He had excellent customer service and was very friendly. He made sure all my questions were answered which put me at ease during the entire process. I highly recommend working with UHaul and this manager.

sheena rojas  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARY ARD 
Rating:
5.0

Customer did not leave a comment.

bairon flores 
Rating:
5.0

Customer did not leave a comment.

Brandy Dover 
Rating:
5.0

All is good. Check into storage and truck return both were quick and easy. Storage is clean.

David Boulier 
Rating:
5.0

Customer did not leave a comment.

Michael Husbands 
Rating:
5.0

Customer did not leave a comment.

tiffany norfleet 
Rating:
5.0

Very friendly and quick service. I recommend using the App to complete rental process as it speeds up process.

David Brandt 
Rating:
5.0

I rented a van for a one-way trip. Everything was quick and easy, and the gentleman at the counter (who I believe was the owner of this location) found a way to save me some money by changing the dropoff location. I would definitely use this U-Haul location again.

Nathan Parker 
Rating:
3.0

This was the 3rd location we went to for the truck rental. The staff was fine. The overall experience was horrible. Not having what we needed, sending us to locations claiming ro have the trucks and items we needed delaying our move, and ultimately caising us to have the truck longer than we expected which incurred more charges. I won't be using Uhaul if 8 ever need to move again.

Shannon Thompson 
Rating:
3.0

Check in process took a very long time. Outside area quit crowded.

Leslie Dyer 
Rating:
3.0

I drove off the lot in a 10ft rental truck and noticed after I got less than 100 ft away that the front windshield was cracked from 1 side to the other across the bottom of the driver side over to the passenger side and up to the top of the windshield, very dangerous but I returned it for another rental

Timothy Smith 
Rating:
4.0

The experience at the first store was horrific I know they experienced the tornado but the website still says that they're open till 7:00 and when I look called they said they were at the office was open till 7:00 so then when I went there at 5:30 they were closed so I had to drive my RV all the way to the place that had the trailer I needed and Madison that was another $20 in gas I had to spend not to mention in the worst time of day to travel but at that store everything was good they treated me Fair I'm just concerned about the time and the extra $20 I had to spend to get there when you advertise that you're open to a certain time people count on that I realize their experiencing technical difficulties with all the tornado damage but that shouldn't change the fact that whatever time you're advertising online and whatever time the recording saying is what time you should be there till the lady that I talk to a customer service said they should have been there till 6:45 it was 5:30 and there was nobody there

Darrell Murch 
Rating:
5.0

Customer did not leave a comment.

Keonya Russell 
Rating:
4.0

Customer did not leave a comment.

Jessica Bradford 
Rating:
5.0

Customer did not leave a comment.

Erika Stephens 
Rating:
4.0

Customer did not leave a comment.

Eric Torstenson 
Rating:
5.0

John W was a great customer service rep. I did have some issues with the emergency brake on the car hauler activating during my travels when I struck a severe bump on the road. However, John did honor taking 1 day off my daily charge bill for my troubles in having to wait for U-Haul roadside assistance to fix the emergency brake.

John Morganstern 
Rating:
5.0

Very good and fast service!!!

James Etheridge 
Rating:
5.0

Customer did not leave a comment.

rhonda moses moses  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Kotzur 
Rating:
1.0

Customer did not leave a comment.

CHERYL ANDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Driss Maazouz 
Rating:
5.0

Customer did not leave a comment.

richard stewart 
Rating:
5.0

I had a great visit!

Christopher Crockett 
Rating:
3.0

Great location. Very friendly attendants.

Lura Cummings 
Rating:
5.0

Customer did not leave a comment.

RITA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chance Broussard 
Rating:
5.0

The app glitched during rental return, but overall transaction was good

Terrence Gibson 
Rating:
2.0

It was very difficult to find the after hours return vehicle key box. Maybe put up a sign to make it more clear as we walked around property searching for the correct location to place the keys after check in.

Raul Cortez 
Rating:
3.0

Customer did not leave a comment.

Nicolas Jones 
Rating:
5.0

Customer did not leave a comment.

Eboni Williams 
Rating:
5.0

Customer did not leave a comment.

LATOYA DAVIS 
Rating:
4.0

My husband was pulled over because the light over the Tag was out and we got a ticket that’s the only issue. I feel as if it was a big I convince as a customer. All trucks should be inspected and things should be repaired or replaced they rent trucks out

Ericka Alexander 
Rating:
5.0

Customer did not leave a comment.

Tamika Lee 
Rating:
5.0

The person that greeted me at the counter, and took care of me, was very articulate and nice to work with. They were very helpful.

Mike Olech 
Rating:
5.0

I originally attempted to rent from White's Creek Pike in Nashville, TN and they were unreliable and unprofessional. Their equipment was broken. They did not show up for work on time. They are the reason I had to switch my reservation from their store to 121 Moving Center. The service at 121 Moving Center was great. They helped changed my reservation the same day. I received my 26' uhaul and dollys from them.

William Gerhardt 
Rating:
5.0

Customer did not leave a comment.

Joe Kimling 
Rating:
5.0

Customer did not leave a comment.

Christopher Starks 
Rating:
1.0

They literally shut and locked the door on me when I tried to return the trailer at 3:50 so that I had to come back the next day. Then an employee got rude with me when I was able to return it. 10 out of 10 do not recommend.

AARON WALSH 
Rating:
5.0

Customer did not leave a comment.

Eugena Gaines 
Rating:
5.0

Can’t remember the name of the people who helped me but I got done early with my stuff and called and changed times last minute

DUSTIN ALLEN 
Rating:
5.0

Nothing

VALENCIA JENKINS 
Rating:
4.0

check pivot points to properly with load ensure working, check straps to ensure same length, have them check air pressure to ensure at proper inflation for load. ours had none of these things correct. Had a significant issue finding place to air up tires on dolly, pivot did not work and had major issue getting one side of vehicle strapped down. Pivot not working caused front of vehicle tires to turn to make curves and turns.

Richard Kimmel 
Rating:
4.0

This is the location that the faulty trailer was towed to. Did not visit in person.

MICHAEL LOPEZ 
Rating:
1.0

The truck was clean but didn't have a ramp. I know that I have rented trucks before that had ramps so it was extremely hard and frustrating trying to load the truck so I just returned it and my and went to Penske and got a different truck. I would only recommend only if you don't need a ramp. The customer service was great just the ramp missing made it a horrible day!

LATOYA MILLER 
Rating:
1.0

It was horrible customer service that I ever had !! They didn’t wanted to charge my debit card even tho it was an option in their monitor for debit card I reserved it online with my debit card and just because I reserved it online with my debit they didn’t wanted to give me a truck !!! They said u should pay with credit even I paid for it!! Can’t wait to happen again to do a liggal action against lady that worked there !!

Reza Tabrizi 
Rating:
5.0

Great group of guys and women

TASHAUN JONES 
Rating:
5.0

The manager was great. All of staff had above exceptional customer service!

William Sparkman 
Rating:
5.0

Both team members were great getting us checked in and then helping us get ensure the trailer was properly hitched/electrically attached to my vehicle

Joseph Hanks 
Rating:
4.0

Left brake light and signal were out during use.

Jacqueline Harris 
Rating:
5.0

Customer did not leave a comment.

Javier Avalos 
Rating:
3.0

The truck drove horrible, the driver side door wouldn't close unless you slammed it. Truck was dirty.

Lisa Ramey 
Rating:
4.0

Customer did not leave a comment.

KATHY HOLMES 
Rating:
5.0

Customer did not leave a comment.

Savitria Pillow 
Rating:
5.0

These folks were great. In our time of need they delivered. They understood our situation and were as helpful as they could be.

Joseph Cancialosi 
Rating:
4.0

Very nice and attentive personnel. Would use them again!

Javier Avalos 
Rating:
5.0

The employees were very helpful and considerate ...the trucks we rented were clean and well maintained.

Deanne Dewitt 
Rating:
4.0

Customer did not leave a comment.

Randy Johnson 
Rating:
5.0

Customer did not leave a comment.

sally webb 
Rating:
3.0

Over charge. No following up. Not friendly staff. Equipment is always dirty. Always a long pick up process

lindsey morris 
Rating:
5.0

Customer did not leave a comment.

Roderick Bridgewaters 
Rating:
2.0

The truck had a horrible smell that we had to endure the whole ride from Nashville to Knoxville. It had been cleaned and an air freshener in it but the horrible odor of dead animal or wet dog. It was a horrible experience

Rachel Ketelle 
Rating:
5.0

Customer did not leave a comment.

JERROLD BROWN 
Rating:
5.0

Customer did not leave a comment.

Bryan Mitchell 
Rating:
5.0

Not to much!! Staff was very good and friendly!! Did install very quickly and on time!!

William McDonald 
Rating:
5.0

Customer did not leave a comment.

William Pointer 
Rating:
5.0

Customer did not leave a comment.

Katie Hesser 
Rating:
5.0

Customer did not leave a comment.

Anthony Davidson 
Rating:
5.0

Customer did not leave a comment.

Brandon Dobbins 
Rating:
5.0

Customer did not leave a comment.

brenda farley 
Rating:
5.0

All okay by me. Seamless.

JOHN LOVIZA 
Rating:
5.0

Customer did not leave a comment.

Jonteze Coleman 
Rating:
3.0

Customer did not leave a comment.

Morgan Caselberry 
Rating:
5.0

I didn't know what to expect but it was a good experience.

Joseph keith 
Rating:
5.0

Well...I just learned today that I was charged $1 per mile for being 41 miles over our allotted number of miles. I think that is pretty poor...especially considering we told the manager that the truck leaked in the heavy rains we drove through and got several of the boxes wet and we didn't raise a stink about it.

KATHY EBBERT 
Rating:
5.0

Customer did not leave a comment.

Brian Meyer 
Rating:
3.0

I had to return the next day to get the wiring rerouted and to have some trim pieces installed properly. Even though they corrected these problems and gave me a partial refund I don’t think I would do business with this location again.

Mike Thornton 
Rating:
1.0

Check engine light was on and truck bounced continuously when under braking. Unable to fill up truck at gas station due to seal not forming around the pump. Truck smelled continuously of marijuana. Will not be doing business with U-Haul in the future.

Bradley Bennett 
Rating:
5.0

Great team and awesome rental van. Exactly what we needed for a day of shuffling items to and from storage!

Brent Meredith 
Rating:
5.0

Customer did not leave a comment.

Michael Husbands 
Rating:
5.0

Everything was great

Kim Crutcher 
Rating:
5.0

Customer did not leave a comment.

Jonathan key 
Rating:
1.0

I brought the trailer back after business hours and they charged me 5 times the day rate for it. Never again will I rent from that location. Never again. I want my money back.

JAMES HART 
Rating:
5.0

Customer did not leave a comment.

Tony Clouse 
Rating:
3.0

Best way to improve is talk to or get rid of John firks (or firsk or frisk). The guy should not be at a counter allowed to deal with the public. I walk inside for my 0800 appointment at 0801 yesterday morning to pick up a trailer. My father in law and myself are waiting for someone. John walks in and I said howdy how are you today? The guy did not even respond. So my father in law ask him how he’s doing. And he mumbled something, which neither of us heard. So I approach the counter and get hollered at like I’m a child, “just give me a minute, I’m not even clocked in yet”. To which I said “how was I supposed to know that”. And he didn’t say anything until after walking around and pacing like he was having a terrible day… at 0800 in the morning. I grabbed John Walkers business card and then the guy started acting like a civilized individual. No reason to treat some poorly like that. I’ve used U-Haul multiple times in multiple cities and states. This is one location. I will never go back to. Plain and simple.

Cam Rivers 
Rating:
3.0

Customer did not leave a comment.

MARK THOMPSON 
Rating:
2.0

I reserved a hand truck with my truck rental and went to what has to be the biggest U-Haul facility in Middle Tennessee on my move day only to be told that no hand trucks were available. The concept of a reservation was too difficult for the employees at this location to understand and I had to complete a 7 hour, 2 story move with no hand truck. They offered no solution whatsoever and couldn't have been less helpful. I gave 2 stars since the truck was clean at least.

Thomas Henry 
Rating:
3.0

Customer did not leave a comment.

Steven Acuff 
Rating:
5.0

Over the phone and in person the staff is very friendly professional and knowledgeable. They were able to commodore me and I saved money. Thank you

MARKEISHA EALEY 
Rating:
5.0

The workers at this location should teach their GREAT customer service habits and manners to the 1515 location. The 1515 location needs some customer service training.

James Hamby 
Rating:
5.0

The facility that I rented the storage unit from is truly the best I've ever had the pleasure of doing business with.

Ernest Rhyne  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRENDA FAULKNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heather Dow  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTORIAN MOORE  |  First Impressions 
Rating:
5.0

I came to this facility with semi truck try to back it to my unit the manager John helped me and make it easy for me I highly recommend this location

DJAMAL MAHAMAT  |  Overall Experience 
Rating:
5.0

Thank. You John . Superior customer service

Tiffany Buckley-Bradley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Kilburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Yates  |  First Impressions 
Rating:
5.0

John, Kayla, Zoey, Troy, and a new girl I literally just forgot her name she worked sat 6/24/23, were all very helpful, caring, friendly, patient, understanding, after 3 yrs being there they kinda became family. They are absolutely a great crew and I will never forget them. They were still professional yet they were people just like me and that made ALL the difference in the world to me. I would recommend this particular store to anyone and everyone!!!! THEY ALL ARE A ABSOLUTELY, WONDERFUL TEAM

Patricia King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt Weinfurther  |  Overall Experience 
Rating:
3.0

There where trailers in front and was not able to drive up to it .

Leah Freeman  |  Online Move In 
Rating:
5.0

Great group of guys and ladies. Keep up the good work. Thanks

donna ford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Johnson  |  First Impressions 
Rating:
4.0

Manager came over and trained and coached in moment

BENJAMIN CHRISLU  |  First Impressions 
Rating:
1.0

I always use U-Hauls trucks and storage for my moves however this time my experience was dreadful so much to the point that I had in a panic attack a severe one The unit that I was supposed to be renting and your expert told me would be large enough for my furnishings to store was not I had to then go to another location to when your customer service representative call they said it was available I get there it was not I lost an hour with my movers trying to get a unit therefore a one-day move turn into a two and a half day move and I at the end of this move am exhausted and dissatisfied and have lost money. When I do move out of my unit I would no longer sadly be using U-Haul for anything going forward in the future nor can I recommend it to family or friends

Kisha Meek  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rolin Mains  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xanthi Diamond  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mark juvera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john walker  |  Overall Experience 
Rating:
4.0

The code boxes were not working properly, so it was not possible to gain access without being accompanied by a UHAUL employee.

Beverly Messmore  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

James Burau  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerel Perry  |  Overall Experience 
Rating:
1.0

I tried contacting them and got 3 people who claim they couldn't find my information in September. I email them to tell them I don't want to lose my unit cause my mom is in there. Then October come and I get an email saying final attempt but they sold the unit. Now I can't get anyone on the phone.. would not recommend anyone here. I can't replace my mom or my engagement ring

ANGENETO GIFT  |  Overall Experience 
Rating:
5.0

Nice ppl very helpful .

Lacrieshia Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin hammonds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN JOLLY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Floyd Campbell  |  First Impressions 
Rating:
3.0

The access code never did really work correctly and seems moot since there is no gate. There were dirt dauber nests on every wall and was it was severely infested with roaches. The facility treated the unit for roaches but did nothing about the dirt daubers. We had to remove them ourselves.

Camille M Schmidt-Wallin  |  Overall Experience 
Rating:
5.0

Mr. John Walker was very friendly and helpful.

Deborah & William Kirk  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

EUGENIA ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Wurth  |  First Impressions 
Rating:
5.0

I Thank the Uhal for all they did and how they help me Mr John is a great guy when I’m at my lowest he helped me I appreciate him and his staff

FELICIA DOTSON  |  Overall Experience 
Rating:
5.0

The front desk workers was very professional and helpful and friendly. The place was well taken care of clean. I have no complaints nor worries about this uhaul team or facility’s. I would recommend everyone at this location. Thank you guys for the excellent work.

marquari KELLY  |  First Impressions 
Rating:
3.0

Mice and red wasps were a significant problem in my unit. I was assured at move in that pest control was a top priority for the facility. All off my items were stored in plastic bins, not cardboard boxes. However, several priceless heirlooms were damaged beyond repair by mice nests, urine, and feces. I was stung last summer when I opened my unit for sorting some items. I reported the wasps nests, and knocked down the nests myself repeatedly. My account was on autopay. More than once, I received a bill with “late fees” because the billing was not processed as expected. When I tried to contact the store, I went into corporate UHaul phone systems that were unable to resolve the issue or a never ending loop only to be told I’d need to physically visit the local office and pay my bill (even though it was in auto pay). Brandon and John are fantastic employees. Their hands are tied by an inefficient corporate structure that surrounds them. Note: The fencing at the back of the property near the train tracks is not secure. Two different times I was at my unit (toward the back of the property), the same couple was hanging out under the covered porch area. One time, they were arguing, and the argument escalated into physical blows. I immediately locked my unit and reported the incident to the office. I was unable to complete my unit sorting at the time due to the incident. This was not due to the fault of the workers. Staff have been accommodating, helpful, and customer service has been as expected. I have been credited fees and accommodated, but the pests were never under control. Building B has a mouse problem. Please ensure this is taken care of before promising patrons that their heirlooms and items will be safe from pests. Thank you to Brandon and John for their continued solutions. I would only recommend an indoor, climate controlled storage company/space future forward. Thank you.

Kristine Mains  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dion Hasson  |  Overall Experience 
Rating:
5.0

Efficient, friendly, cooperative

Barbara Schmus  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hector Valdez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roxanne Tatum  |  Overall Experience 
Rating:
5.0

I would rather not be messaged at 2am . otherwise all was good.

Roxanne Tatum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shellie warren  |  Overall Experience 
Rating:
4.0

While our original reservation had somehow been canceled unknown to us, the owner did everything in his capacity to accommodate us.

Barbara Schmus  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia Leatherwood  |  First Impressions 
Rating:
5.0

I love ❤️ John and the young lady with the Blonde hair they are such sweetheart and where very helpful

FELICIA DOTSON  |  First Impressions 
Rating:
4.0

After spending a weekday there while movers loaded our trucks from storage, very thankful for this facility. Each UHaul staff member was pleasant, helpful, every time I walked to the counter - in spite of delays with payment methods due to address changes - and handled each request I saw and heard fully.

Sally McCutcheon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Baker  |  Overall Experience 
Rating:
1.0

I transferred my larger #45 unit to someone that shared half the space the last few months, we went inside the store in June 2020 with driver's licenses, credit cards, signed, auto pay, no longer my unit. In Dec 2020, I got the smaller #91 unit and discovered that my name was still on her #45 account online, I couldn't get to my #91 online because I was listed as hers for #45, her info also on it instead of my #91, couldn't pay my account or set up my usual auto pay. I received aggressive emails with a former manager's name at the bottom, the new manager of the past year not on the e-mails. No one could fix any of this with MANY unpleasant and lengthy attempts, no one could take responsibility, calling the 800# didn't help after much effort, and could never reach the Madison storage unit location by phone. I also had an especially hostile encounter with the employee Rory who did not respect me as a customer or believe anything that I said I was told and charged me a $39 late fee the first time I went in to try to get auto pay fixed in person since I couldn't get anything fixed online or through the 800#. If not for all this for almost a year, all else would have been good.

shelia pugh  |  Overall Experience 
Rating:
5.0

Fabulous! It will help us a great deal to have this fir a while.

Camille M Schmidt-Wallin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUBEN OCHOA  |  First Impressions 
Rating:
1.0

storage has homeless people living in it and it reeks of dead body that has not yet been discovered

TASHA BRADLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL MCDONALD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHACOYA BRANCH  |  First Impressions 
Rating:
3.0

The worker must have had a really bad day. We arrived 15 minutes before closing with 2 trucks to return and 2 storage units reserved, and the man on staff walked in from his truck, told me they closed in 15 minutes and I should come back tomorrow. I asked to get started with the time available and finish our transaction- he then threw something down, and was as minimally helpful as possible in acknowledging and printing receipt. I had to ask for additional information 3 separate times about the units and where to find them. He was out by 7 pm.

Sally McCutcheon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Weston  |  First Impressions 
Rating:
5.0

Ty. Mike. &. Tracy. Great. People 💯💙🙏🙋. Ty. Been there 9ish years🥰

debroah Claytor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amber Young  |  Overall Experience 
Rating:
2.0

Muy mala atención al cliente por parte de los empleados

Jacobo Martinez Avendano  |  First Impressions 
Rating:
5.0

I had a very good experience with UHaul storage. The staff was always courteous and helpful. Never a bad experience in over 5 years. Thanks

JOHNNY WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEWIS EPLING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE ANTHONY  |  First Impressions 
Rating:
1.0

I tried to call the manager for months. He never called me back and when I went to the location, he was never there.

ELIZABETH SPEARS  |  Overall Experience 
Rating:
3.0

Need more staff in the store. Abnormally long wait times!

Kristina Zagame  |  Overall Experience 
Rating:
4.0

Great place to get a truck and storage easy access friendly staff fast service

Karl Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rhonda moses moses  |  Overall Experience 
Rating:
3.0

Two lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times. Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.

Jean Heflin  |  Overall Experience 
Rating:
2.0

Rat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25.00 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..

sherita hardy  |  Overall Experience 
Rating:
5.0

The guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.

Jeoffrey hance  |  First Impressions 
Rating:
5.0

The staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!

Debra Coffey  |  Overall Experience 
Rating:
2.0

Specifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.

Kevin Wallenhorst  |  Overall Experience 
Rating:
1.0

We were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.

Erin Pruneda  |  First Impressions 
Rating:
3.0

Called 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn’t find my reservation and no 10ft units available.

kirk roberts  |  First Impressions 
Rating:
1.0

My property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228

andrew johnson  |  First Impressions 
Rating:
4.0

The guys went out they way to help

steven crawley  |  First Impressions 
Rating:
5.0

EVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.

Evan Walker  |  Overall Experience 
Rating:
5.0

Fast easy courtois

Tanya Ray  |  First Impressions 
Rating:
3.0

The access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.

MECHELL SIMONEAUX  |  Overall Experience 
Rating:
4.0

Facility is hard to reach on the phone, but that seems to be the same for most facilities. They did however return a call 48 hours later; which is rare for most facilities.

KEO CARTER  |  Overall Experience 
Rating:
1.0

Live German Cockroaches were in my unit & crawling from underneath 2 units 2 doors down almost as soon as we started taking items out. Because of it, I threw much of my items in the on-site dumpster.

Joan Moore  |  Overall Experience 
Rating:
2.0

They needed more people working the store especially on a holiday of its business. The password/ key card situation was not explained and I haven’t been about to get in my storage for 5 days.

QUINNA HOGAN  |  First Impressions 
Rating:
2.0

My reservation said I could access the storage unit until 10pm. Found out when i got there that i could only access it till 7pm. Had a truck lined up and two friends willing to help me move. Bummed

Stephen Sobolewski  |  First Impressions 
Rating:
3.0

Well the truck broke down and had to wait for the truck to get fixed and missed work the next day so we could take the truck back so me and my wife are out a day of work so we are suppose to be comple

Donald Johnson  |  First Impressions 
Rating:
5.0

I found u haul and the people there were very satisfactory to my needs .And I would be very happy to recommend it to anyone.

Vera Flowers  |  Overall Experience 
Rating:
5.0

Anytime I called up there everyone was always helpful.

sherrell bond  |  Overall Experience 
Rating:
1.0

Management was rude and offered no assistance to help customers

temeshia prince  |  Overall Experience 
Rating:
5.0

I just want to say that you all are awesome. Thanks for being there in the times of need.

linda hunter  |  Overall Experience 
Rating:
5.0

The Madison U-Haul Storage with General Manager Mike Ozden and his Assistant General Manager Brandon Jones and their crew was so AMAZING, HELPFUL, WITH EXCELLENT CUSTOMER SERVICE SKILLS. I loved it.

Lee Esther Williamson  |  Overall Experience 
Rating:
5.0

I have recommended this facility to someone I work with. The staff were friendly and the facility was clean and secure. Thanks!

Jeoffrey Douglas  |  Overall Experience 
Rating:
2.0

The electronic lock malfunctioned and i could not get into my storage unit. Msnagement could not get into the door either. I am going through with arbitration for breach of contract

Darryl Bennett  |  Overall Experience 
Rating:
5.0

I just have to say that my experience with u Haul was wonderful, and the staff and all was great. Thanks for the awesome customer services.

Chynette Gilkey  |  Overall Experience 
Rating:
4.0

They employees were super nice and always answered my questions. They were very efficient!

VEASHA ROBINSON  |  Overall Experience 
Rating:
3.0

Needs lighting and storage needs painting on inside of building i mean the storage its nasty and it wasnt clean when i rented.plus a person can die of heat stroke in the o nes upstairs no air was on.

Cathrine HARE  |  Overall Experience 
Rating:
2.0

CANNOT get a call back from GM Mike Ozden regarding an auto payment of 7/20/18 for unit 122. Vacated unit on 7/16/18. I have called site multiple times & Uhaul Corp regarding matter. Ridiclous!

Janet Kruder  |  Overall Experience 
Rating:
1.0

Worst service ever never will do any kind of service from your company again

Charlene Zambella  |  Overall Experience 
Rating:
4.0

Other than wishing for an elevator opposed to an access ramp, it was a great experience.

Jeremy Joseph  |  Overall Experience 
Rating:
5.0

Everyone is very helpful and Mike is professional and personal.

will campbell  |  Overall Experience 
Rating:
1.0

Extremely rude staff and were not willing to work with me on retrieving my items but yet charged me for it. Will never do business with U-Haul again.

Marla Martin  |  Overall Experience 
Rating:
5.0

Great service

BRIAN CATE  |  Overall Experience 
Rating:
5.0

very good to work with

Buddy Kelley  |  Overall Experience 
Rating:
1.0

Staff was very hard to get a hold of. I moved my belongings to SpaceMax

Katheryn Sullivan  |  Overall Experience 
No reviews have been submitted for this location.

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