Customer Reviews for U-Haul Moving & Storage of Madison

4,698 comentarios

121 Moving Center Ct   Madison, TN 37115
(Off Gallatin Rd Behind McDonalds)

(615) 868-5081

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 868-5081

121 Moving Center Ct
Madison, TN 37115
(Off Gallatin Rd Behind McDonalds)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

No complaints!

Patrick L. 
Clasificación:
3.0

The access code never did really work correctly and seems moot since there is no gate. There were dirt dauber nests on every wall and was it was severely infested with roaches. The facility treated the unit for roaches but did nothing about the dirt daubers. We had to remove them ourselves.

Camille M S.  |  Overall Experience 
Clasificación:
5.0

Everyone was very nice and professional. They were ready for me when I arrived. Thank you the good service.

Debbie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

james M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeAunte S. 
Clasificación:
3.0

I'm still waiting on my receipt from my service today. I was told that it was going to get email to me and it never had

Alexandrea S. 
Clasificación:
5.0

Mr. John Walker was very friendly and helpful.

Deborah & William K.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

NICK S. 
Clasificación:
2.0

Employee's need to give better customer service, the truck I rented needs to be cleaned and taken to a mechanic. The truck began to shake once I reached 45 mph. As well the driver side door handle from inside was broken. However, an employee named Zachery said he would give me a discount towards my total once the truck was returned. But he didn't and instead charged me a gas fuel fee, even though I put gas in the truck. Overall this location needs better management and operational experience.

Lakeisha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah N. 
Clasificación:
1.0

The truck was completely empty when picked up I put 60 in it only got credit for 27 which is okay but also the truck broke down on us I had to drive about 40 on the highway it was very unsafe I was crying by the end just to get it back to U-Haul

Jaylene F. 
Clasificación:
2.0

El cliente no dejó un comentario.

EUGENIA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David W.  |  First Impressions 
Clasificación:
5.0

Very see to rent any equipment especia illy true web

Carlos C. 
Clasificación:
5.0

I had the run around that made things inconvenient and my first stop that day I got yelled at I am not sure why. However Jon at the location where I picked up the truck was very kind and truly helped me get the truck quickly was kind and very professional.

Azhin H. 
Clasificación:
5.0

It's okay …Everything worked out…the vehicle was not cleaned and I understand that there is a shortage of staff. The dash board had a lot of message that has me concerned and Nervous but the van ran great. And the staff is very helpful…getting into lock Box

Angel S. 
Clasificación:
5.0

Great experience

Neville S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatiana S. 
Clasificación:
5.0

Excelent

eledoro L. 
Clasificación:
5.0

The staff is excellent

Sam F. 
Clasificación:
5.0

Great customer service and very easy process.

Misty H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AFTAB S. 
Clasificación:
4.0

the staff was welcoming and helpful.

Michael G. 
Clasificación:
2.0

The truck I rented started once and never again. I spent ~1.5 hours waiting on roadside assistance and another 3 hours waiting for a tow truck due to the ignition switch needing to be replaced. According to roadside, the switch had already been replaced once. The key provided did not work in the doors, so I'm fortunate I did not lock myself out on top of everything else. Many calls to the UHaul over the course of the day to get help, and it was impossible to get someone from the store to answer the phone so I was routed to the call center every time. The person behind the counter was friendly and I was not charged after all of the trouble, but I will not be renting here or from any UHaul in the future.

Dennis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taryn J. 
Clasificación:
4.0

My truck is always ready. And the staff is very nice and helpful.

Donzale R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Make sure the reservation department is not reserving trucks within a 15 minute time window of when the other one should be returned.

Eric S. 
Clasificación:
5.0

I received great customer service for a walk in rental it was fast without any issues.

LEE W. 
Clasificación:
5.0

I Thank the Uhal for all they did and how they help me Mr John is a great guy when I’m at my lowest he helped me I appreciate him and his staff

FELICIA D.  |  Overall Experience 
Clasificación:
3.0

Don't charge for your faulty equipment.

Margaret M. 
Clasificación:
5.0

The Madison Uhaul has always been a great location! Friendly, helpful staff, well maintained equipment. I have used this location many times over the last decade.

Tokesha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip R. 
Clasificación:
5.0

Keep doing what you do. The guys there was so understanding and professional. They made me laugh even though I was having a bad day. I REALLY appreciated the concern and great job. Thanks again for being awesome.

Wanda G. 
Clasificación:
1.0

I would never recommend or ever go back

Patricia F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Zachary L. 
Clasificación:
5.0

Excellent service n equipment

Isreal G. 
Clasificación:
5.0

El cliente no dejó un comentario.

james R. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrea A. 
Clasificación:
5.0

El cliente no dejó un comentario.

juan L. 
Clasificación:
5.0

John at the counter was courteous and professional. The check-in process was quick. I will use this location again. ¡Gracias!

Josephine P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ebony P. 
Clasificación:
2.0

When the reservation was made the uhaul guy said he would make it for 9. I told him that was too early and he said we could call before 10 and reschedule if need be. My son picked up the truck at 9:22 so he figured he should have it back at 9:22 the next day. He returned the truck back full at 9:37 and I was charged an extra day because someone was told they could rent the truck we had at 9:00. I don't believe this was fair and called and told the girl that and she said because they left and were paid money they had to charge me? How does that make sense? I mean we didn't have to have the truck back till 9:22 according to our contract so i am billed an entire day for 15 minutes? Not cool. Please if anyone can fix this call me at 615-496-8998 Dan Oskin

Daniel O. 
Clasificación:
5.0

Location great. Service great. Equipment worn and loose steering

Spencer S. 
Clasificación:
5.0

The front desk workers was very professional and helpful and friendly. The place was well taken care of clean. I have no complaints nor worries about this uhaul team or facility's. I would recommend everyone at this location. Thank you guys for the excellent work.

marquari K.  |  First Impressions 
Clasificación:
4.0

Have vehicle full of gas so I don't have to go to gas station before I get started.

RAYMOND P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
5.0

The staff was great and very friendly, helpful 👍 👏 👌 😀 😊 🙂 👍 I will be back again 😀 thanks for your help and keep up the great work.

Johnny R. 
Clasificación:
4.0

the employee that waited on me was very pleasant and helpful

michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mickey S. 
Clasificación:
2.0

Bugs in the truck. Breaks didn't really work Dashboard didn't light up. Pretty much driving blind in a sense . Staff was chill though. Maybe to chill and that's why my truck was busted .

Jaime A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenyatta L. 
Clasificación:
1.0

Order # 11203260 not dependable Had to wait close to three hours before getting behind the wheel and to be driven to another location

BERT K. 
Clasificación:
5.0

Check engine light was on on the rental. Also had to go into the location do get my dolly. Workers state they don't get notified when someone request a dolly online which I fine highly inefficient for a company of your size. If I was picking this up after hours I would be very disappointed if my dolly was not in my truck and I was being charged for that.

Seth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wolly W. 
Clasificación:
5.0

One of the easiest Locations and friendly staff members!!!

Charnicka B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dylan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

Great service by the manger and the gentleman that was working with him at the time I picked up the truck. Thanks to you both

Mikia B. 
Clasificación:
5.0

Quick service, friendly staff

Shawn M. 
Clasificación:
4.0

Smooth and easy - MUCH better customer service at this location!

Brenda M. 
Clasificación:
3.0

I was scheduled to drop of at another place that was not open...and had changed their number. That sucked....had to go out of my way to drop at Corp office.

wesley b C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Great, happy to be home.

Hazel S. 
Clasificación:
5.0

Excellent customer service 👏🏾

Kris C. 
Clasificación:
5.0

I don't know if this is something that you can fix when you reserve something and the person whoever already rented out hadn't returned it but I had offered for another truck but it wasn't what I wanted. Even though they accommodate me with a truck I wanted to know in the future since it was a disc inconvenience that they throwed off some of the price of the vehicle the time that I had it.

SHEENA B. 
Clasificación:
1.0

Terrible truck, had to switch locations just to get it, charged for more miles than I drove

Nishan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayla C. 
Clasificación:
5.0

I can't think of anything. Good service and good equipment, as usual. Thanks, JTS

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya R. 
Clasificación:
5.0

I returned the trailer a day early but not offered a refund.

Jim W. 
Clasificación:
5.0

Very polite

Steve B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh R. 
Clasificación:
4.0

Try to expedite the check-in process. I checked in online and still had to do the same thing and more when I got to the store and there was only one person working the counter.

Devery S. 
Clasificación:
3.0

Truck was very beat up, smelled strongly of marijuana, and I had to go in and request the equipment that I rented to be put in the truck.

Benjamin C. 
Clasificación:
2.0

Trucks are Not Properly Maintained no Gas Cap on tank Some of The Staff is Not Properly trained

ALBERT T. 
Clasificación:
4.0

Truck was great for what we needed- fuel efficiency was terrible… it is what it is.

John D. 
Clasificación:
4.0

El cliente no dejó un comentario.

TANYA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
5.0

Service was very good n rep was great..

Isreal G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacretia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RepublicHighScho C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

The trailer was tagged as do not use and they sent me and my family out with it anyway. He said the lights worked but they didn't when I checked it back in 4 hours later. What a safety hazard! I'm furious!!!

Michelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

This team is simply on point. They know exactly what they are doing and even with a full house, made me feel involved and important. Very easy experience and these are now my go to team for moving solutions.

Jeff B. 
Clasificación:
4.0

Unable to drop off trailer early. Was told no one was their to take pictures and check us in. Easy to rent. Almost impossible to return

Deanna H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHORIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorell B. 
Clasificación:
5.0

Very, very friendly and helpful staff!!! Really appreciate the great customer service, thank you!!

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharmaneke W. 
Clasificación:
5.0

Very friendly and accomodating

Rebecca W. 
Clasificación:
5.0

Keep being kind helpful and smiling .

Daryl W. 
Clasificación:
5.0

I returned the trailer I rented a day early and was told outside, in the return lane, that there was no need to go inside, that the bill would be automatically adjusted to just a one day rental. That did not happen, I received via email a bill for two days. I called to get it adjusted and was told the manager did not believe me and would have to look at the video surveillance footage to make sure and once that was done he would call me. So far no call, no refund. It is not a good feeling when what I was told would happen did not and then basically being told I might be lying when questioning my invoice. Maybe U-haul is desperate for money? If so, why not just raise your prices like every other big corporation has lately?

Russell R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Devery S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph E. 
Clasificación:
5.0

The employees were very friendly and easy to work with. The truck and trailer were both ready quickly with all of the equipment I needed after my arrival to the location.

Timothy M. 
Clasificación:
4.0

Was there a mileage counter for the customer to monitor as he drove ?

Herb M. 
Clasificación:
3.0

Mice and red wasps were a significant problem in my unit. I was assured at move in that pest control was a top priority for the facility. All off my items were stored in plastic bins, not cardboard boxes. However, several priceless heirlooms were damaged beyond repair by mice nests, urine, and feces. I was stung last summer when I opened my unit for sorting some items. I reported the wasps nests, and knocked down the nests myself repeatedly. My account was on autopay. More than once, I received a bill with "late fees" because the billing was not processed as expected. When I tried to contact the store, I went into corporate UHaul phone systems that were unable to resolve the issue or a never ending loop only to be told I'd need to physically visit the local office and pay my bill (even though it was in auto pay). Brandon and John are fantastic employees. Their hands are tied by an inefficient corporate structure that surrounds them. Note: The fencing at the back of the property near the train tracks is not secure. Two different times I was at my unit (toward the back of the property), the same couple was hanging out under the covered porch area. One time, they were arguing, and the argument escalated into physical blows. I immediately locked my unit and reported the incident to the office. I was unable to complete my unit sorting at the time due to the incident. This was not due to the fault of the workers. Staff have been accommodating, helpful, and customer service has been as expected. I have been credited fees and accommodated, but the pests were never under control. Building B has a mouse problem. Please ensure this is taken care of before promising patrons that their heirlooms and items will be safe from pests. Thank you to Brandon and John for their continued solutions. I would only recommend an indoor, climate controlled storage company/space future forward. Gracias.

Kristine M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Dion H.  |  Overall Experience 
Clasificación:
5.0

Efficient, friendly, cooperative

Barbara S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Hector V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne T.  |  Overall Experience 
Clasificación:
5.0

I would rather not be messaged at 2am . otherwise all was good.

Roxanne T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shellie w.  |  Overall Experience 
Clasificación:
4.0

While our original reservation had somehow been canceled unknown to us, the owner did everything in his capacity to accommodate us.

Barbara S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia L.  |  First Impressions 
Clasificación:
5.0

I love ❤️ John and the young lady with the Blonde hair they are such sweetheart and where very helpful

FELICIA D.  |  First Impressions 
Clasificación:
4.0

After spending a weekday there while movers loaded our trucks from storage, very thankful for this facility. Each UHaul staff member was pleasant, helpful, every time I walked to the counter - in spite of delays with payment methods due to address changes - and handled each request I saw and heard fully.

Sally M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen B.  |  Overall Experience 
Clasificación:
1.0

I transferred my larger #45 unit to someone that shared half the space the last few months, we went inside the store in June 2020 with driver's licenses, credit cards, signed, auto pay, no longer my unit. In Dec 2020, I got the smaller #91 unit and discovered that my name was still on her #45 account online, I couldn't get to my #91 online because I was listed as hers for #45, her info also on it instead of my #91, couldn't pay my account or set up my usual auto pay. I received aggressive emails with a former manager's name at the bottom, the new manager of the past year not on the e-mails. No one could fix any of this with MANY unpleasant and lengthy attempts, no one could take responsibility, calling the 800# didn't help after much effort, and could never reach the Madison storage unit location by phone. I also had an especially hostile encounter with the employee Rory who did not respect me as a customer or believe anything that I said I was told and charged me a $39 late fee the first time I went in to try to get auto pay fixed in person since I couldn't get anything fixed online or through the 800#. If not for all this for almost a year, all else would have been good.

shelia p.  |  Overall Experience 
Clasificación:
5.0

Fabulous! It will help us a great deal to have this fir a while.

Camille M S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN O.  |  First Impressions 
Clasificación:
1.0

storage has homeless people living in it and it reeks of dead body that has not yet been discovered

TASHA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHACOYA B.  |  First Impressions 
Clasificación:
3.0

The worker must have had a really bad day. We arrived 15 minutes before closing with 2 trucks to return and 2 storage units reserved, and the man on staff walked in from his truck, told me they closed in 15 minutes and I should come back tomorrow. I asked to get started with the time available and finish our transaction- he then threw something down, and was as minimally helpful as possible in acknowledging and printing receipt. I had to ask for additional information 3 separate times about the units and where to find them. He was out by 7 pm.

Sally M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W.  |  First Impressions 
Clasificación:
5.0

Ty. Mike. &. Tracy. Great. People . Ty. Been there 9ish years殺

debroah C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Amber Y.  |  Overall Experience 
Clasificación:
2.0

Muy mala atención al cliente por parte de los empleados

Jacobo M.  |  First Impressions 
Clasificación:
5.0

I had a very good experience with UHaul storage. The staff was always courteous and helpful. Never a bad experience in over 5 years. Gracias

JOHNNY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEWIS E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE A.  |  First Impressions 
Clasificación:
1.0

I tried to call the manager for months. He never called me back and when I went to the location, he was never there.

ELIZABETH S.  |  Overall Experience 
Clasificación:
3.0

Need more staff in the store. Abnormally long wait times!

Kristina Z.  |  Overall Experience 
Clasificación:
4.0

Great place to get a truck and storage easy access friendly staff fast service

Karl W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda moses m.  |  Overall Experience 
Clasificación:
3.0

Two lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times. Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.

Jean H.  |  Overall Experience 
Clasificación:
2.0

Rat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25.00 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..

sherita h.  |  Overall Experience 
Clasificación:
5.0

The guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.

Jeoffrey D.  |  First Impressions 
Clasificación:
5.0

The staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!

Debra C.  |  Overall Experience 
Clasificación:
2.0

Specifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.

Kevin W.  |  Overall Experience 
Clasificación:
1.0

We were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.

Erin P.  |  First Impressions 
Clasificación:
3.0

Called 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn't find my reservation and no 10ft units available.

kirk r.  |  First Impressions 
Clasificación:
1.0

My property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228

andrew j.  |  First Impressions 
Clasificación:
4.0

The guys went out they way to help

steven c.  |  First Impressions 
Clasificación:
5.0

EVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.

Evan W.  |  Overall Experience 
Clasificación:
5.0

Fast easy courtois

Tanya R.  |  First Impressions 
Clasificación:
3.0

The access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.

MECHELL S.  |  Overall Experience 
Clasificación:
4.0

Facility is hard to reach on the phone, but that seems to be the same for most facilities. They did however return a call 48 hours later; which is rare for most facilities.

KEO C.  |  Overall Experience 
Clasificación:
1.0

Live German Cockroaches were in my unit & crawling from underneath 2 units 2 doors down almost as soon as we started taking items out. Because of it, I threw much of my items in the on-site dumpster.

Joan M.  |  Overall Experience 
Clasificación:
2.0

They needed more people working the store especially on a holiday of its business. The password/ key card situation was not explained and I haven't been about to get in my storage for 5 days.

QUINNA H.  |  First Impressions 
Clasificación:
2.0

My reservation said I could access the storage unit until 10pm. Found out when i got there that i could only access it till 7pm. Had a truck lined up and two friends willing to help me move. Bummed

Stephen S.  |  First Impressions 
Clasificación:
3.0

Well the truck broke down and had to wait for the truck to get fixed and missed work the next day so we could take the truck back so me and my wife are out a day of work so we are suppose to be comple

Donald J.  |  First Impressions 
Clasificación:
5.0

I found u haul and the people there were very satisfactory to my needs .And I would be very happy to recommend it to anyone.

Vera F.  |  Overall Experience 
Clasificación:
5.0

Anytime I called up there everyone was always helpful.

sherrell b.  |  Overall Experience 
Clasificación:
1.0

Management was rude and offered no assistance to help customers

temeshia p.  |  Overall Experience 
Clasificación:
5.0

I just want to say that you all are awesome. Thanks for being there in the times of need.

linda h.  |  Overall Experience 
Clasificación:
5.0

The Madison U-Haul Storage with General Manager Mike Ozden and his Assistant General Manager Brandon Jones and their crew was so AMAZING, HELPFUL, WITH EXCELLENT CUSTOMER SERVICE SKILLS. I loved it.

Lee Esther W.  |  Overall Experience 
Clasificación:
5.0

I have recommended this facility to someone I work with. The staff were friendly and the facility was clean and secure. ¡Gracias!

Jeoffrey D.  |  Overall Experience 
Clasificación:
2.0

The electronic lock malfunctioned and i could not get into my storage unit. Msnagement could not get into the door either. I am going through with arbitration for breach of contract

Darryl B.  |  Overall Experience 
Clasificación:
5.0

I just have to say that my experience with u Haul was wonderful, and the staff and all was great. Thanks for the awesome customer services.

Chynette G.  |  Overall Experience 
Clasificación:
4.0

They employees were super nice and always answered my questions. They were very efficient!

VEASHA R.  |  Overall Experience 
Clasificación:
3.0

Needs lighting and storage needs painting on inside of building i mean the storage its nasty and it wasnt clean when i rented.plus a person can die of heat stroke in the o nes upstairs no air was on.

Cathrine H.  |  Overall Experience 
Clasificación:
2.0

CANNOT get a call back from GM Mike Ozden regarding an auto payment of 7/20/18 for unit 122. Vacated unit on 7/16/18. I have called site multiple times & Uhaul Corp regarding matter. Ridiclous!

Janet K.  |  Overall Experience 
Clasificación:
1.0

Worst service ever never will do any kind of service from your company again

Charlene Z.  |  Overall Experience 
Clasificación:
4.0

Other than wishing for an elevator opposed to an access ramp, it was a great experience.

Jeremy J.  |  Overall Experience 
Clasificación:
5.0

Everyone is very helpful and Mike is professional and personal.

will c.  |  Overall Experience 
Clasificación:
1.0

Extremely rude staff and were not willing to work with me on retrieving my items but yet charged me for it. Will never do business with U-Haul again.

Marla M.  |  Overall Experience 
Clasificación:
5.0

Great service

BRIAN C.  |  Overall Experience 
Clasificación:
5.0

very good to work with

Buddy K.  |  Overall Experience 
Clasificación:
1.0

Staff was very hard to get a hold of. I moved my belongings to SpaceMax

Katheryn S.  |  Overall Experience 
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