The photos to verify and inspect were either showing the completely wrong equipment, or the wrong side of the vehicle. Otherwise the equipment was clean and well maintained and the staff was friendly.Robert G.
Customer Reviews for U-Haul Moving & Storage of Lubbock
Lubbock, TX 79411
(@ the corner of 34th St and Ave Q)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JEREMY F.
There was a bit of wait when we got our van but the staff was working hard to make everything as expedient as possible. When we got our truck it was blocked in by another van, and the staff discovered that another coworker had taken the keys home to the van that had us blocked in. Instead of making us wait, we were upgraded to a larger van at no extra cost. The staff did everything in their power to make our experience a great one.Shelley M.
El cliente no dejó un comentario.DAVID B.
The windshield needed to be cleaned, but aside from that the truck was clean. The printout indicating how many gallons of gas I'd need to refuel was plainly incorrect â€" you have some weird bug in the algorithm that calculates those numbers. The trucks would be much nicer if you offered a bluetooth connection to the radio. Also the brights are way too dim. Lastly, you put a sticker over the speedometer, which is extraordinarily unsafe because it takes longer to read the speedometer when the speed limit is 75 and I have to glance at it every few seconds because the trucks have no cruise control. (Why is there no cruise control?)Bryan K.
I was happy to go to this location my prior location on 2020 frontage road was terrible and the owner of that small company was very unprofessional but this location was greatLeanna G.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.Johnny T.
Everything went well. The desk help was very knowledgeable and helped me with what I needed. She is very personable I would come back and rent from that location.LAWRENCE A.
El cliente no dejó un comentario.Ricky M.
Great Job. Just put a proper warning sign about folding the blankets.Patrick S.
I got charged $400+ dollars for like 30 hours. A large chunk being at $.99/ mile, which was not expressed to me until I was charged. These are absolutely crooked people for price gouging like this. My $19/day rental ended up being over $409. I should sue for false fucking advertising.Alexander P.
El cliente no dejó un comentario.Ahmad K.
El cliente no dejó un comentario.JAYDEN M.
See above. Same everywhere I go. Great staff, incredible service.Joshua S.
Always great service by friendly and helpful staff.Benjamin D.
El cliente no dejó un comentario.Angela A.
El cliente no dejó un comentario.Rosemarie T.
El cliente no dejó un comentario.GARY H.
El cliente no dejó un comentario.SABRINA O.
El cliente no dejó un comentario.Robert T.
The Uhaul was clean but very dusty. The staff was courteous.Natalie M.
I got double charged for the trailer I rented. Disputed it when I returned and it got fixed.DANIEL J.
Was charged for for miles than I used, and was no space for return to be parked with a lot full of trucksANTHONY F.
Water and moisture damaged some Of my clothes and furniture in the storage. I will not be using this place again. Especially for the price and the newer storages are cheaper and actually climate controlled.chris e. | Overall Experience
El cliente no dejó un comentario.BRENT M.
El cliente no dejó un comentario.Chandler S.
El cliente no dejó un comentario.THOMAS V.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.MYRNA M.
El cliente no dejó un comentario.THOMAS S.
El cliente no dejó un comentario.Garret C.
excellent service and help!!!JAMES K.
El cliente no dejó un comentario.Ahmad K.
El cliente no dejó un comentario.Prathna K.
It was disappointing that the U-Haul rep could not offer any advice for a first-time user in terms of what sorts of straps and tiedowns are needed to secure various loads in the truck. Instead, I was told to go watch Youtube videos to gain that information. Aside from that, this location was great.GREGORY R.
El cliente no dejó un comentario.OSCAR W.
I have used this company for many years and as always staff is very accommodating.PATSY M. | First Impressions
El cliente no dejó un comentario.Chad R.
Check y'all's trucks better cause the windshield had a crack when I got it and now they are trying get me to pay for it.Samantha F.
El cliente no dejó un comentario.MaryBeth M.
El cliente no dejó un comentario.BOBBY H.
I reserved a truck from U-haul and scheduled help for loading it independently. I had already begun working in a different town so schedule was very important because I had to fly to town (Lubbock) to pick up the truck, load it, drive to Houston, and unload it before returning to work the following Monday. When I arrived they had my reservation, but chose to rent the truck I needed out to another person who made a later reservation than mine. It would have been understandable if the truck was due back before my reservation but instead they told the person who made the later reservation that they could keep it for several hours past my reservation. The individuals working the desk called the other individual who had the truck at the time and confirmed that I had made my reservation first and asked them if they would have it back by 4:45. That person stated yes. They then told me I could pick the truck up after 5. I requested for them to contact me as soon as the truck arrived back so I could come straight to pick it up and explained my situation to them. They stated they would do so but never did. When I arrived after confirming it had been returned myself by calling the national phone line, the truck was there but it had not been cleaned and was behind 4 or 5 other trucks that needed to be cleaned. They did go ahead and move it up in line, but it was after 7 by the time the truck was ready and the other items I had reserved where loaded. As I got in the truck to leave, I noticed the fuel level was below the 1/4 tank line it was supposed to be at. I went back in and they adjusted the level in the system. Once I finally was able to pick up the truck, it was dark, raining, and almost 5 hours past when I was reserved to get the truck in the first place. To make matters worse, it was also almost 8pm New Years Eve by the time I actually got the truck and could drive home so I no longer had help loading. By the time I was able to load everything by myself after the delay and lost help, it was the late Saturday evening and in the middle of an ice and snow storm which if I had been able to leave early in the day as scheduled I would have been able to avoid. The first three hours of the drive through bad weather unnecessarily put my family's safety at risk because of the delay. In addition, I now had to rent a hotel room for my family of 4 and dog because it was too late to make the whole drive. To add insult to injury, the choice, or error, that caused my reservation to go unfulfilled in a timely manner caused me and my family undue hardship and over $200 in extra expenses because of the unplanned hotel room expense (holiday weekend prices). In addition, the 2 bags containing the 12 moving blankets were short (5 in one and 4 in the other). I specifically asked if we needed to count the blankets when I was picking the truck up and I was told that â€œno, each bag has 6 blankets in it and that count was confirmed when they were bagged up.â€ My previous rental from a different location two weeks prior went very well. This reservation was anything but good. About the only good thing was the staff was at least courteous. When I rent the trucks for the future portions of this move and any later moves, I will be choosing differently.David H.
El cliente no dejó un comentario.Kampbell W.
El cliente no dejó un comentario.BENJAMIN D.
El cliente no dejó un comentario.DONALD J.
El cliente no dejó un comentario.CHRISTOPHER T.
The equipment was mostly clean, but the truck itself had some damage that was not immediately apparent and was not disclosed until I began to drive it and load it. The passenger mirror was cracked, and the mirrors were so dirty that they were hard to use until I cleaned them myself. The cargo area light was broken and since I was loading the truck at night it was a bit of an issue. I drove a Penske truck a similar distance the prior weekend and that truck was much better maintained. It had cruise control, a backup camera and additional safety technology the Uhaul did not have.Douglas K.
It was new years day and I was very impressed at the level of how professional, courteous, and helpful everyone treated us. We were in and out in very little time. You should look up the 3 employees that were them and commend them.ERIC B.
El cliente no dejó un comentario.Stacey G.
El cliente no dejó un comentario.ERIK L.
Have more people working the front deskâ€¦DONNA V.
Very helpful.ALFONSO R.
El cliente no dejó un comentario.Ronald H.
The trailer has some unmarked damage on the inside that we did point out at puckup.GUY B.
El cliente no dejó un comentario.Todd F.
I never received a detailed bill via email. I received email with bill that showed mileage, fuel status & mileage but 0.00 for charges & amount paid. Credit card was was charged over $100 more than estimated amount.Michael W.
El cliente no dejó un comentario.Keri M.
Everything was great!JEFFREY G.
El cliente no dejó un comentario.Theresa R.
El cliente no dejó un comentario.CHADWICK S.
East drop off. Very professional and courteous. Great experience!Angela J.
I will do anything I can never to use UHaul again. We spent over $2200 over the course of 4 weeks with you and had countless issues. From scheduling to pickup too storage changes to trailer connections, it was a very expensive nightmare.ANDREW J. | Overall Experience
El cliente no dejó un comentario.TYLER T.
The young man who assisted with pickup was neither helpful nor courteous. My few questions were met with an air of my stupidity for asking questions like inner dimensions and tire pressure. Disappointing because I have used this in the past but never again.Peter R.
El cliente no dejó un comentario.EVERRARDO V.
The guy that checked us in was super nice ðŸ˜Š. Thank you guys for having great people work for you like that. I will gladly return to do business with you guys again. Very appreciated. ðŸ™ðŸ»JOHNNY C.
The young man that helped me hook up and load my car was very professional and took the time to make sure everything was done correctly.BRETT B.
El cliente no dejó un comentario.Jenifer A.
El cliente no dejó un comentario.Matthew F.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.JAMIE H.
Texas just has the best people. The employees were awesome, kind and considerate, respectful. Best U-Haul we've ever been to.Drexel S.
El cliente no dejó un comentario.CARLTON G.
El cliente no dejó un comentario.Adran G.
El cliente no dejó un comentario.Hardy H.
El cliente no dejó un comentario.Wilbert B.
Joel was very helpful and had a great attitude!ROLAND H.
Joel was very helpful! Great attitude!ROLAND H.
El cliente no dejó un comentario.Brent H.
Just an awesome experience!cathrin B.
El cliente no dejó un comentario.Sang L.
They charge me a deposit and said I was going to get the whole thing back and only got halfMarquita M.
We did not go into the actual store. A worker came out and greeted us, and checked us out.ALBERTO H.
Unbelievable quality and great prices and great service!Carl S. | First Impressions
El cliente no dejó un comentario.Daniel O.
This was an excellent experience overall. I was in and out and they were very friendlyNathan D.
Have more than a couple of people working at a time so it doesn't take almost 30 minutes to get a trailer hitched up.Joseph M.
El cliente no dejó un comentario.CIERRA G.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Aldo B.
GreAt servicePHILLIP M.
The only thing I noticed this time was the vehicle was not ready when I arrived at my scheduled time. I had to wait about 15-20 minutes (maybe 30) before it was ready. Fortunately, my schedule was flexible and it wasn't a big deal.JOHN H.
El cliente no dejó un comentario.Frenchelle R. | First Impressions
El cliente no dejó un comentario.Jerry S.
Employees on Sunday were super nice. Monday crew was less friendly. The truck was clean enough but could have been clean. French fry on the floor looked like a drink spilled. There were several small damages that weren't marked. I sent pictures in the check out form but would have been nice if I could have trusted that I was not going to be held liable for them. But overall good experience.susan W.
El cliente no dejó un comentario.Barbara C.
All staff were helpful and friendlyMary M. | Overall Experience
El cliente no dejó un comentario.Lillian W. | Overall Experience
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Mark G.
El cliente no dejó un comentario.Juan S.
El cliente no dejó un comentario.DONALD W.
Do better in everythingLARRY P.
I want to thank the specially thank the manager Katina for her kindness and help. I was having a hard day due to some unfortunate circumstances that had just occurred during my move that made me have to put my property in storage. She was so kind and it help to calm me down. She was very understanding and got me taken care of with no added stress. Thank you again Katina. More businesses need more of these kind of employees especially with everything going on in this world today.GLORIA J. | First Impressions
El cliente no dejó un comentario.DEAN F.
Management was very courteous , very professional.RODOLFO B.
El cliente no dejó un comentario.Kaulin T. | Overall Experience
Employees smoked marijuana on premises my storage unit smells of marijuana, employees were extremely rude and the facility is disgustingly filthy... I know its on the bad side of town but doesn't mean it needs to be that bad... I will never use uhaul again because of this facility.. they will not answer the phone when people call.. go ahead call that location.. they won't answer. Also I was stranded for 2 days with a flat tire in uhaul because they would not answer the phone...I cannot begin to explain the horrible time I had using this company...I should be compensated but I don't want to because that would mean I have to deal with the company even more...trash companyBryar M. | Overall Experience
El cliente no dejó un comentario.John N. | First Impressions
Staff was very helpful. Showed me how everything works and checked in.Mary M. | First Impressions
El cliente no dejó un comentario.Felipa C. | Online Move In
I've had 2 different storage units over the past 5 years. No problems there. The process of renting a truck and trailer has always taken well over an hour and/or having to pick up at inconvenient locations. While the staff are polite, the computers are notoriously slow and be ready to wait a long time in a line.John M. | Overall Experience
El cliente no dejó un comentario.Dawn C. | First Impressions
El cliente no dejó un comentario.Jose G. | Overall Experience
I would trust my business nor my property to anyone else. Thanks UhaulLarry W. | First Impressions
El cliente no dejó un comentario.Gavino P. | First Impressions
I was very Pleased with employees and the facility. GraciasRosie O. | First Impressions
This is the first time I have ever moved and the staff were all very helpful and knowledgeable.Roxanne p. | First Impressions
El cliente no dejó un comentario.Tonya R. | First Impressions
El cliente no dejó un comentario.michael B. | Online Move In
El cliente no dejó un comentario.Ricky H. | First Impressions
El cliente no dejó un comentario.BRUCE F. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the environment!