Customer Reviews for U-Haul Moving & Storage of Lower Burrell

1,225 comentarios

100 Burrell Plaza   Lower Burrell, PA 15068
(At the Intersection of Leechburg Rd and Wildlife Lodge Rd)

(724) 472-4567

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(724) 472-4567

100 Burrell Plaza
Lower Burrell, PA 15068
(At the Intersection of Leechburg Rd and Wildlife Lodge Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JILLIAN L.  |  Overall Experience 
Clasificación:
5.0

Have not moved in yet. July 7th moving in.

Colleen S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMILA E. 
Clasificación:
5.0

Was very satisfied!

mark K. 
Clasificación:
1.0

I originally had scheduled a truck pick up in Natrona Heights and was called by customer service agent and said that there were no trucks available that that location so it was switched to Lower Burrell. When I went to pick the rental up Saturday morning, there was no truck available until after 5pm because the customer service agent put a pick up in for 10pm instead of 10am. I waited until the following day to pick up a rental. Then, I was unable to return it in a different location which was extremely inconvenient. I called the customer service line and they said that they would look into it but nothing was done about it. I am very unhappy about the issues with the services.

Brianna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
5.0

I do not own a pickup truck so when the need arises, and it has over time, this Uhaul location is my go-to place. Dana has been there from the beginning and is always helpful and knows the business well. The vehicles are always in excellent condition and ready to go.

carl L. 
Clasificación:
3.0

When I dropped off the truck at the location, I followed the signs as directed. There was a location out in front of the building with sign stating to park the vehicle and wait with the equipment until an associate would arrive. That associate never arrived. I ended up going inside the building to return my keys. While I don't care at all that I had to go into the building, I wonder as to why there are directional signs telling you otherwise. I stood outside with the truck wondering when the associate would arrive. As my time was short I ended up going inside . The staff, once inside, were friendly and efficient. I am just curious as to the directional signs available to the customer.

Clint P. 
Clasificación:
5.0

The staff is wonderful.

Alfie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna H.  |  Overall Experience 
Clasificación:
5.0

Nada

Melissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfie B. 
Clasificación:
5.0

All the staff in lower Burrell pa. Facility are wonderful. Everyone there is always friendly and helpful.

Alfie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

terry s.  |  Overall Experience 
Clasificación:
5.0

Gracias.

Crystal A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M. 
Clasificación:
5.0

The location is not close to where I originally rented but I was delighted that we could rent for two days so I was happy to drive the extra miles. Thank you for accommodating us!

Nancy W. 
Clasificación:
1.0

We rented a U-haul from Denver to Pittsburgh, one-way for 5 days. Cleaned and vacuumed the truck when done and returned it on time. This location charged an extra $118 for an extra day and a cleaning fee. Both workers I spoke to on the phone refused to remove this unauthorized charge from my card with no remorse. They just regurgitate the phrase, "I'm sorry there's nothing I can do". They are thieves and swindlers. U-haul has piss poor customer service. If you can find any other company to rent from, I would recommend it. I will never use U-haul again in my life and I will go out of my way to not use them. Sincerely, Gene Laratonda gene@laratonda.com 724.826.1001

Camryn K. 
Clasificación:
5.0

The staff was friendly, professional and helpful. I highly recommend this place if you need a truck, a trailer, moving supplies or storage.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan C. 
Clasificación:
3.0

Overall I feel very misled with your service. I went from expecting about a$100-$150 rental to over $200 plus I returned the truck with more gas than when I started. And the cab stunk like cigarettes and the back of the vehicle had a stain that looked like blood (and yes this pickup location found a dead body the day I picked up my rental). Finally I was misled that if I returned the truck by 3:30 on Sunday I would not have had a three day rental. (I returned the truck at 2:30) The truck itself did what we needed it to do but the cost we paid was too much. I've shopped at the store before for boxes and have found great products at fair prices. Disappointed that your rental pricing is so misleading

Denise J. 
Clasificación:
5.0

Customer service was excellent! The vehicle and trailer were exactly what I needed. They were in great condition and quality. Very enjoyable experience.

Lisa S. 
Clasificación:
5.0

It was easier than I thought to rent a van and return. Very convenient!

Marry L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alfred C. 
Clasificación:
5.0

my reservation was moved to Monroeville pickup without my knowledge but the ladies at Lower Burrell were very understanding and accomodating. Wonderful caring, friendly ladies. Thank you very much.

Nancy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie B. 
Clasificación:
4.0

We got a smaller truck because they didn't even have the truck we reserved and it was cheaper but they charged us more. We only put a couple miles on it, returned it cleaner than we got it, gas exactly where we got it, only used it a few hours did not use any other equipment. And it cost us $77 !! I have moved many people with u-haul thru A-1Rental in Tarentum and NEVER was charged this amount for such a little truck and little use!!

Maria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josie G. 
Clasificación:
5.0

This was not our preferred location and it was 45 minutes in the opposite direction we needed to go. So we water an hour and a half Not to mention the extra cost of fuel right now. People were wonderful and helpful but we were not pleased about the change of equipment to a larger truck costing us more in gas on top of the.change in location for pick up

Timothy D. 
Clasificación:
5.0

This is the second time I've rented from this location the staff is excellent very efficient courteous vehicles are clean and well-maintained everything was great

Dennis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
1.0

Fire everyone but Tommy he is the only one respectful and know what he is doing all other persons should be fired thay know nothing about GVW and so much more

keith G. 
Clasificación:
5.0

If you wanna talk about quick and painless I got in an out less than five minutes

Eric N. 
Clasificación:
4.0

This was not the location where I made my reservation. It was considerably further from my house. Consequently, I had to spend more on mileage and gas because Uhaul could not fulfill the reservation that I made weeks before.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana D. 
Clasificación:
4.0

Tire on trailer started to go flat. Went to nearest Uhaul and they had to change all 4 tires because they were bald.

Richard P. 
Clasificación:
5.0

Our experience was great

marg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
5.0

Friendly and courteous staff, no long wait to pick up truck, great communication

William T. 
Clasificación:
3.0

Tires on the trailer were bald. The lady wouldn't let me hook the trailer up to my truck. And she did not lock the trailer to the hitch. And honestly I didn't see it until I got to where I was going. Thank god it didn't hop off the ball.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jillian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosina A. 
Clasificación:
2.0

It took 45 minutes to get the rusted lock off of the door to get my key. Please replace them for the next person.

CASSANDRA C. 
Clasificación:
5.0

Staff was very helpful, kind and friendly.

Christopher H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
5.0

Ashley is very efficient and friendly. She provides great customer service!

Harry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

I have never had any time sues here They are always friendly and get you in and out as quickly as possible The employees are awesome, the uhauls are clean and exactly what you would expect and the storage units are clean and temp controlled I always return to this facility even though it is not the closest one due to exceptional service

Genesee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE L. 
Clasificación:
5.0

Friendly and helpful staff. Quick service!!

josephs S. 
Clasificación:
5.0

Great store very friendly staff

Dennis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
3.0

Better maintained trucks brake light came on squel all day did not feel safe in the equipment

Patrick H. 
Clasificación:
5.0

Great Staff, very helpful. I have used Uhaul all across the US. This is the Best facility anywhere! Highly rcommended!

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISABELLA J.  |  First Impressions 
Clasificación:
5.0

Facility was open promptly at 7:00 a.m. with check out and check in of rental equipment completed quickly.

Paul N. 
Clasificación:
5.0

Excellent service provided by employees. Easy process for rental, pickup and return.

Randall F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

joe S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Courtney S. 
Clasificación:
4.0

Everything went very smooth. I have no suggestions

Mark S. 
Clasificación:
5.0

Staff is great, very courteous and professional. Build and equipment is clean and well maintained.

Lou G. 
Clasificación:
5.0

The ladies working at this location were awesome! Very professional and efficient. They had me on the road within minutes and were very courteous and helpful. The truck? Not so much. It was quite dirty inside and out, but the worst part was that it stunk of cigarette smoke. It was bad enough that I had to drive with my windows down. I realize it was a work truck, and didn't mind it being dirty, but the smell was a bit overwhelming.

Frank E. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry K. 
Clasificación:
2.0

M

Kylee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea K. 
Clasificación:
5.0

Fast and efficient, very nice location and exceptional staff

LOU G. 
Clasificación:
5.0

You need to state that ramp and opening on a 6' x 12' is only 54" wide. I could not fit my equipment through the opening.

Kent H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
3.0

Staff was not helpful or friendly. The general manager was rude to me and not willing to help with a my equipment or a box that I bought for my garments. I had to keep asking for someone to help me until I gave up and left.

ANGIE L. 
Clasificación:
5.0

I returned the truck could not access server site said I would be charged 20 for a print out the next day this is bullshit

Stanley E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD F. 
Clasificación:
5.0

the truck had an exhaust manifold leak!!!!! the passenger door did not close properly and had a very loud air noise at highway speed to loud to have a conversation and no cruise control but the truck got the job done

jeffrey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON S.  |  First Impressions 
Clasificación:
5.0

The brakes on this van were terrible and dangerous. I only needed it for 10 miles but the pulsation from the rotors was so profoundly bad I couldn't stop effectively. The person working was very nice.

JOHN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abigail L. 
Clasificación:
4.0

Truck ran rough and sounded like something was going to break. Loud clanking noise when backing up

Tracey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian V. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
2.0

Employee was very rude. Making an online reservation does not mean you have a reservation and when you show up they do not have what you "reserved". I only continued to use this facility because we were in need of the unit asap or else I would have looked elsewhere.

Casey H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa H.  |  Overall Experience 
Clasificación:
2.0

There was no dolly or straps. Had to rent these. Got an email stating if I didn't confirm return I would be charged more money. When I called to confirm return, they stated they knew nothing about it. U-Haul used to be a lot better!

JACQUELINE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd D. 
Clasificación:
5.0

The lady who finalized the rental process was very kind and helpful. No hiccups or holdups. 10/10 recommend.

Kyle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
1.0

Everything was Great there. Dana was always very helpful & easy to deal with.

anthony h.  |  Overall Experience 
Clasificación:
5.0

The manager always went out of her way to help me with any problems I had or questions I had. I have used there facility more than once and if necessary I'll use it again.

Carol S.  |  Overall Experience 
Clasificación:
4.0

The personnel at the Lower Burrell U-Haul site were very helpful and efficient when I turned in my truck.

LEEANNA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S.  |  Overall Experience 
Clasificación:
4.0

Convenient location helpful service representatives.

Suzanne C. 
Clasificación:
5.0

Keep up the good work.

Ernest R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W.  |  First Impressions 
Clasificación:
5.0

Very easy experience, I will use this again and recommend it.

Steffani F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan R. 
Clasificación:
5.0

The lower Burrell pa facility is top notch. It is clean and the staff is very helpful. Gracias

scott f.  |  First Impressions 
Clasificación:
5.0

This is the way a uhaul facility needs to operate!

SCOTT F. 
Clasificación:
5.0

Happy with the the staff and their professionalism Danielle was it always a great help the only suggestion that I might have is that the company have a pair of bolt cutters so when one may have lost their key they would be able to the borrow or rent the Cutters put remove the lock

Kevin G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B.  |  Overall Experience 
Clasificación:
5.0

everything went as expected. Cudos to your staff!

scott b.  |  First Impressions 
Clasificación:
5.0

Couldn't ask for anything more. Thank you for your services.

DENNIS C.  |  Overall Experience 
Clasificación:
4.0

Needed to move location and was done very easily. Very good staff. Happy holidays. Gracias

Donna L R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mary k.  |  First Impressions 
Clasificación:
5.0

The ladies were amazing

Robert W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori R.  |  First Impressions 
Clasificación:
5.0

Went in for initial visit and desk person was very friendly and nice. She walked me through all the steps. Very easy .

Madelyn S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather P.  |  First Impressions 
Clasificación:
5.0

You guys rock and you are awesome

Heather G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
2.0

When we arrived the facility did not have have our truck rental or our storage facility rental on file. So we had to go through the whole process which took about 20 minutes. Then after we arrived with our items to put in the storage facility my card did not work so we had to track down a worker to activate my card which then took even more time. The front desk worker was very kind and helpful but the whole process took much longer than necessary since they were not working or in the system.

Jennifer S.  |  First Impressions 
Clasificación:
5.0

Nice place

ALLEN J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine C.  |  First Impressions 
Clasificación:
5.0

As always the staff is wonderful

Joel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank R.  |  First Impressions 
Clasificación:
4.0

I walked in to ask a question and the girl picked up the phone and said hello , oh yes I got a few minutes hon. I stood there 2 minutes and walked out.my son went back a few days later and got things taken care of

ROBERT S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny B.  |  First Impressions 
Clasificación:
1.0

Truck wasn't not available or at time suppose to be. Then was told it wasn't available and I had to go to another place to pick up. Then come to find out the location I scheduled did have my truck then was delayed with moving. The storage building I was assigned was already someone else's. Then the rocket movers cancelled on me the day of and Still took my money 287.00. Now I have to pay for another day with the truck because of your business

Ashley J.  |  First Impressions 
Clasificación:
5.0

Dana was so helpful!!

Sherri T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Domenico T.  |  Overall Experience 
Clasificación:
3.0

Don't like that I lost the key you can help me get the log off. I had to find somebody to get the lock off and then they have like damage the door on the storage unit when I never touch that just a lot.

JANAYA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan W.  |  First Impressions 
Clasificación:
5.0

Very satisfied with my experience! Great on-site team!

Jacqueline S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jocelyn K.  |  Overall Experience 
Clasificación:
5.0

My only comment would be to have another employee there to wait on customers if there becomes a line. There were four people behind me, and with an extra employee, they would get through they are transactions faster.

WENDY E.  |  First Impressions 
Clasificación:
2.0

Beyond the fact of charging more than I was supposed to for my shed and told that I had a bigger one and it wasn't the amount you're supposed to be and I got all these late charges it was ridiculous it was an auto pay so how do I get late fees and they're they're not helpful at all there's only one woman in there that does is nice the rest are just they don't even want to be there at atude I would never go back there

Dawn J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle r.  |  Overall Experience 
Clasificación:
5.0

This place was spotless. The people were excellent to deal with and very helpful. I would highly recommend to anybody

kim c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky S.  |  First Impressions 
Clasificación:
2.0

Considering this was an old deot store from over 40 yrs ago, I was surprised that the FLOORS were NOT replaced. Original Montgomery Wards flooring from the 1970s is what is there. The cracked and stained floors should've been replaced especially after 40+ years. Plus it is also a business deduction! P.S Great manager! She was very helpful and nice!!

Donna D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Liane C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana L C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn T.  |  First Impressions 
Clasificación:
5.0

Everything went smoothly and I’ll be back to move again.

Kevin S.  |  First Impressions 
Clasificación:
5.0

Excellent facility,just need more outside storage that you can drive up to and unload for alot of items still rate facility a 10

JEROME W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa K.  |  Overall Experience 
Clasificación:
1.0

Was suppose to be ready at 2:30 and I think we didn't leave out of there til 3:40 can check photo. (Which made me loose 100.00 that I already paid for moving help at 3:00. Then they had no idea about my online reservation. Needed a dolly but they didn't ask which one and they gave me the utility one I needed the one for appliances. So got charged two days for a uhaul because they made me late. Then charged two days for the dolly that couldn't be used. Oh let's not forget I reserved a storage building as well. Which they didn't have ready to go. And the card to access building didn't work lol And all the info I did online I had to re do at the facility with these stupid women who seemed incapable of doing their jobs with their masks falling down their nose constantly during a pandemic.

Ashley J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori N.  |  Overall Experience 
Clasificación:
5.0

The staff are very helpful. The first month free is a nice perk. My only complaint is that I couldn't access my storage units after 10 pm.

Terry M.  |  Overall Experience 
Clasificación:
5.0

Felt safe with my household goods they could use more flat carts 2 is not enough and the mattress now do not fit on those carts other than that everything was very good

linda h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alecia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessika S.  |  First Impressions 
Clasificación:
5.0

Dana and Tyler were especially helpful throughout our 4 month rentals. I really appreciated their dedication and their friendly faces too!!

Steve O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J.  |  Overall Experience 
Clasificación:
5.0

I rented a storage unit and I worked with Emily. Emily was great. She was very helpful and explained all of the terms and conditions. I was happy to do business with her.

joe z.  |  First Impressions 
Clasificación:
5.0

It was nice to get 30 day free storage

theresa b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy R.  |  Overall Experience 
Clasificación:
5.0

Amazing

Crystal K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

jason p.  |  Overall Experience 
Clasificación:
5.0

Dana is an excellent manager and provides outstanding customer service!!!!

Kris B.  |  First Impressions 
Clasificación:
5.0

Great experience

colleen t.  |  First Impressions 
Clasificación:
1.0

The man who worked after Jodi left was a complete nightmare to work with. I turned the trailer in at 4:45. The guy said we're all good. He never said I had to do anything with the bill so I figured they would charge my card on file and we were done. We were unpacking our truck in the garage bay area and suddenly he tells me at 7:40 that we had to have the truck out of the bay by 7:50. There was no way possible to get it done in 10 minutes. My daughter had a severe leg injury and my back has been broken twice so I don't move fast. He promised us a lock earlier and when I asked him about it he said he would bring it once we cleared out the bay. We got it out and then he told my daughter that he wasn't going to give her a lock because we had an unpaid balance on the trailer. Then he said you get a month free storage with a lock. He also lied by telling my daughter that her swipe card key wouldn't work and she had to have the door propped open with a wooden board. That left us in danger of someone walking in off the street and doing God knows what to us. We tried the key with one of us outside and one of us inside and it worked perfectly. So he lied about that and put us in danger by telling us to not secure the building. Additionally I told him that he should have told us way ahead of time that we only had till 8pm in the garage bay and he should have told us that we had to be out. He said repeatedly that it was not his responsibility and that she told me that it was closed at 8pm. We tried to get him to call her to straighten it out and he said she was in bed sleeping. When I came outside to see him he was on the phone with her no doubt complaining about us. I was trying to explain everything to her and she was very exasperated and when I tried to tell her what he was doing she said she didn't want to argue and was very dismissive. He denied saying that he told me it wasn't his job to explain about the hours and he lied about that denying he said it. He also told my daughter that I said I would come down and straighten out the balance for the trailer. I never said that because he said we're all good when I turned the trailer in and I figured anything on the balance would be put on my card. So he lied about that too. Lie 1. He promised to give us a lock and bring it to our unit. Lie 2. He said he would give us the lock once we were out of the garage bay. And that was very poor customer service because he acted like he was going to withhold the lock until we got our stuff out. It was very manipulative and deceitful because once we got our stuff out he still refused to give it to us. It was a lie to get us to get our stuff moved quickly and he never intended to give us a lock. 3. He lied about telling us that we had to remove everything. He only said the truck had to be out, not our stuff. 4. He lied about the door needing wood to prop it open and telling my daughter that the key card wouldn't work. 5. He lied about calling his manager saying he would not do it, she was asleep, then turned around and called her to complain about us. 6. He lied about what he said to me over and over again, that it wasn't his job or responsibility to let us know what time the garage bay closed. I told his manager what he said and he said, "I didn't say that. " yes, he did. So 6 outright lies in the course of just over a half an hour. This is someone who is 100% untrustworthy to do anything in this store. Also, Dana the manager wanted us to leave our belongings in a storage space without a lock to protect it. We left at just after 9:15 pm or so. Thhat meant our storage space would be unlocked for 45 minutes while someone had access. The access opens at 5am and the manager doesn't get in till 7am. So for an additional 2 hours our stuff would be completely unsecured. Lastly, Dana's requirement that the lock had to be "silver" was nowhere in any uhaul rules. It was insane to make that a requirement. I called uhaul management and told them what she said and they said there is no such requirement. This is by far the worst uhaul experience I've ever had. And I've had some bad ones but to be lied to repeatedly, to have a manager suggest we leave our belongings unsecured for over 2 hours, and to be told she doesn't want to argue when we're trying to bring up problems caused by her employee was very unprofessional. It has been a horrible experience and Dana's apology for not telling me about the bay closing at 8pm is not enough to undo the horrible treatment we got.

ELIZABETH F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H.  |  First Impressions 
Clasificación:
5.0

Extremely clean and fantastic access

darlene g.  |  First Impressions 
Clasificación:
5.0

Love the staff.... very friendly and accommodating.

darlene g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachelle E.  |  First Impressions 
Clasificación:
5.0

Your main phone center has absolutely no idea, I mean no clue on the operations of the satellite locations. The phone center makes appointments that the office cannot keep. The office and the phone center do not share the same schedule. My 7:00 AM appointment that was made by the phone center did not exist on the stores schedule. Uhaul has a real problem that's clearly under the radar. This is a huge flaw and needs investigated. The left hand has no idea what the right hand is doing.

charles a.  |  First Impressions 
Clasificación:
5.0

Robert was extremely helpful in showing us how to access the facility and our space he is a great asset to your team.

William H.  |  First Impressions 
Clasificación:
5.0

Pleasure to do business with the manager Dana

Dennis S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly Z.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kathleen s.  |  First Impressions 
Clasificación:
5.0

Dana was especially helpful and courteous!!

Steve O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra L.  |  Overall Experience 
Clasificación:
5.0

Dana was very helpful and friendly in getting storage all set up under a stressful time. Was very grateful for the easy and fast set up. Jessie also help answering questions and helping with the pick up of the truck. Thank you both for all your help in making this move smoother. The staff there is wonderful

jocelyn K.  |  First Impressions 
Clasificación:
5.0

The only concern was we needed to access the large area for loading and was originally told it would be available til 7. We arrived at 5:50pm and gentleman came and told us he was locking the door in 5 mins and had to use small door which wouldnt work for us because we had large furniture to load. Asked for at least 15 mins but we had to come back next day.

CYNTHIA J.  |  Overall Experience 
Clasificación:
5.0

Gracias

charles g.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy W.  |  Overall Experience 
Clasificación:
5.0

Dana the manager at the lower Burrell site is awesome. Excellent customer service skills!!!

Kris B.  |  First Impressions 
Clasificación:
5.0

The young lady that took care of my daughter and I was very professional and caring

lisa z.  |  First Impressions 
Clasificación:
5.0

The staff was extremely helpful

JOHN B.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly to deal with.

JOHN B.  |  First Impressions 
Clasificación:
4.0

I was with your employee to emptying the storage Around 11.1.2019 when lock was removed. Several Responses to notices for another rent payment went unanswered Until the one on 25th.

sissie p.  |  Overall Experience 
Clasificación:
5.0

Great place to keep your stuff! The staff is helpful for the most part! I would recommend storing your stuff here!

tara j.  |  Overall Experience 
Clasificación:
5.0

Very happy with the storage facility. Clean and well maintained. Loading dock access is a life saver.

Ronald W.  |  Overall Experience 
Clasificación:
5.0

Great staff and facilities!

John K.  |  Overall Experience 
Clasificación:
5.0

Place is a good addition to lower burrell

Steven A.  |  Overall Experience 
Clasificación:
5.0

prompt service, staff was considerate to my rental needs. will be back for future rental needs

JOE M.  |  First Impressions 
Clasificación:
5.0

Staff was the best part. They were always friendly and helpful. If I ever need a storage unit again, I will definitely be back.

Joshua S.  |  Overall Experience 
Clasificación:
5.0

Allot easier then I expected

charles p.  |  First Impressions 
Clasificación:
4.0

Xxxxxx

Michael B.  |  Overall Experience 
Clasificación:
5.0

Everything was great. Staff were very friendly.

CHARON W.  |  Overall Experience 
Clasificación:
5.0

For a new facility I highly recommend them they are all working to make sure they for fill all of the clients needs. I think U-Haul management has made a great selection in employees.

Bill F.  |  First Impressions 
Clasificación: