The only reason I would not recommend this location is because I would never recommend U-Haul again. This experience was horrible! Our â€œconfirmed and guaranteedâ€ truck reservation that was made over a month in advance AND confirmed with your scheduling department just a few days ago was not there (Naperville, IL) when we arrived this morning. The only suggestion was to drive 3 HOURS round trip to this Loves Park location. We were told we'd be given a $50 credit for this trouble. That won't even cover the gas to drive the truck back to our home! What absolutely horrible customer service! We were also told that we could file a formal complaint once the rental was complete. Please let me know how to do this.GLENN V.
Customer Reviews for U-Haul Moving & Storage of Loves Park
Loves Park, IL 61111
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.CHAD T.
They gave me the truck with 1/16th of a tank of gas. The empty light came on after only a few moments on the road. I was planning on filling up the tank anyways but had to get some gas earlier than planned because there was nothing left. Wish they would have filled it up ahead of time.Jarrett L.
El cliente no dejó un comentario.LINDA T. | Overall Experience
The move-in staff in the morning was very accommodating and wonderful and very much helpful. In the afternoon it became more of an issue when I had a few questions for the afternoon crew and really didn't get any answers. I was disappointed also that there is only one reserve unit for us even though I had reserved three, but I am thrilled when I do have his climate controlled.Adam B C. | First Impressions
El cliente no dejó un comentario.Derek M.
El cliente no dejó un comentario.Walter E.
It would have been nicer to have the truck completely full at pickup to not have to worry about it being exactly perfect. The brakes were not working the best, so having that fixed before would have been nice also.Bailey W.
El cliente no dejó un comentario.Tony D.
El cliente no dejó un comentario.Willie L.
El cliente no dejó un comentario.Kristan G.
Express service, less 10 minutes pickupRafael R.
El cliente no dejó un comentario.Gary P.
El cliente no dejó un comentario.Bill O.
Great customer service !!Ruben G.
El cliente no dejó un comentario.Nathan A.
Thanks, everything worked out well.Brian S.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Rona H.
Very helpful.kimberly G.
My trailer wasn't checked in for 48 hours and I got charged for two days when I only use the trailer for 4 hoursCraig W.
El cliente no dejó un comentario.John I.
There was drug paraphernalia left in the glove box of the van we picked up including wrappers for sativa, a kitchen knife and used qtips.Jonna K.
El cliente no dejó un comentario.WILLIAM S.
I felt very respected and valued as a customer. The customer service was excellent. I definitely would use the rental service again.Bonnie B.
El cliente no dejó un comentario.Lisa F.
El cliente no dejó un comentario.Susan V.
El cliente no dejó un comentario.Stephen C.
You need to service your damn fleet and make sure they are road worthy instead of having to have major repairs. Your a nationwide company that should be able to do this u less the CEO is pocketing the profits.Paul T.
The trucks to show fuel efficiency but the price of gasoline is making it cheaper not to move just to throw stuff awayTIM K.
El cliente no dejó un comentario.Antone A.
El cliente no dejó un comentario.Kyle H.
El cliente no dejó un comentario.SHERIDAN D.
El cliente no dejó un comentario.Thomas R.
Create a maintenance inspection process of your equipmentJuan S.
Staff is listless and not engaged - difficult to understand terms of contract agreement and options for additional coverage, etc. Adequate but nothing special. Location is very convenient and seems to be well-stocked.Patrick L.
El cliente no dejó un comentario.Jeffrey L.
This was not the location I made my reservation for and I have conformation for the right location. But upon arriving to the correct location I was informed vie online that I was at the wrong location.Gary W.
When making the reservation, I also requested an appliance dolly. At the scheduled pick up time, I was informed there were no more appliance dollies available for the day. I was offered a standard hand truck in place of the appliance dolly. Unfortunately a hand truck doesn't really help much moving a washer and dryer down a flight of stairs.Justin J.
El cliente no dejó un comentario.greg C.
El cliente no dejó un comentario.LINDA T.
El cliente no dejó un comentario.Anthony B.
El cliente no dejó un comentario.Neal D.
The truck had a lot of vibration in the front end and the seats were pretty worn out and uncomfortable.WILLIAM S.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.patricia K.
El cliente no dejó un comentario.Matthew T.
El cliente no dejó un comentario.CHRISTOPHER M.
Great job by everyone, from start to finish. Including the gentleman I talked with last week when I had to modify my plan.Richard S.
El cliente no dejó un comentario.greg C.
El cliente no dejó un comentario.Gerald G.
El cliente no dejó un comentario.Bradley H.
Great employee'sJEFF L.
Everything was great. The trailer was ready. You hooked and unhooked it very quickly, very knowledgeable and very professional.Doug H.
El cliente no dejó un comentario.Kristan G.
El cliente no dejó un comentario.Robert B.
The personnel at this location were friendly, knowledgeable and very helpful. A very good experience.Duane S.
El cliente no dejó un comentario.Phillip H.
Thanks guys for taking care of me, even though I'm just renting a trailer.guy C.
El cliente no dejó un comentario.Spencer M.
I sat on hold for 2 hours trying to find out if I could use the truck I rented for an extra hour and if I would get charged for it. The first person I talked to said he wasn't sure, but he knew there was a grace period. He transferred me to someone who would know the exact time of the grace period, but no one picked up. In addition to this, when I got into the truck the steering wheel was suspiciously sticky. I don't think it's too crazy to ask for a truck to be wiped down between customers.Kiernan J.
Very friendly staff. handled themselves very professional with the questions that they ask. Was treated with respect and was in and out of there as quick as possible.Lee W.
El cliente no dejó un comentario.TONI T.
El cliente no dejó un comentario.JEFF P.
I preordered a dozen blankets but never used them. I was disappointed that I wasn't able to get a refund for the blankets.Gary E.
El cliente no dejó un comentario.greg C.
El cliente no dejó un comentario.Steve H.
Trailer was filled with dust/dirt. We swept and mopped down. Otherwise in good condition. Also our confirmed drop off was Morris Plains, but that Exxon is no longer receiving UHaul equipment. This caused us to make two trips and find another location. National or Loves Park should have been aware and notified us.Jennifer A.
been using this site for years since 1988-- couldnt ask for better personal- keep up the good work-Susan H.
Quick and easy pick up and drop off, knowledgeable personnel.Bruce S.
El cliente no dejó un comentario.Reggie H.
El cliente no dejó un comentario.Jeff F.
Great customer service. Offered veteran discount. All thumbs up. Awesome business.Jeffrey D.
Whoever had the truck before me must gave left a window open during a storm or something because there was water on the inside of the inside door handle.BRENDA B.
El cliente no dejó un comentario.Bruce A.
Give customers a better vanKayla D.
A very easy/simple process. ThxHarlan K.
El cliente no dejó un comentario.Marcus I.
Absolutely nothing. The whole team was rockstar quality. Sam Craig and Justin took care of me very well.JUSTIN R.
The girl at the front desk was very pleasant. She was helpful and friendly.Trisha Z.
El cliente no dejó un comentario.Henrietta K.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Gary E.
This was not the location it was returned to. It was returned to a location here in mesa AZ!Christopher D.
El cliente no dejó un comentario.Phillip C.
Vehicle would not get above 40 MPH and oil pressure was really low.HEATHER W.
Nothing at all your people let me keep the truck after time was up had to pay additional charge but it was better then hunting down another truck so they came through ver well we will use you again if need to thank you very muchWilliam S.
Quick and easyJonathan A.
It would be nice if they make the drive way bigger for the 26 feet truck it was very tight when turning in with the box truckMark M.
Staff was very helpfulShannon B.
The Mobil web version did not go through the proper steps which caused me to go into the store to check out the vehicle. It did not clearly show the steps. Maybe it was just me the had an issue with it.Jonathan M.
El cliente no dejó un comentario.DONALD H.
I had a terrific experience. The staff were super friendly and I did t have to do a thing but drive in and out, they took care of the rest! Great service. I will be back to this shop when I need another motorcycle trailer rental.amber K.
I was put into a truck that should not have been operating or rented out to anyone. The General Manager Justin Ring rented me a truck that clearly had maintenance issues the steering wheel was turned to the left while I was driving straight when I called Justin and explained to him what I was looking at, he assured me the truck was fine. The tire rod on the truck ended up breaking and while driving the truck began to fishtail almost causing me to get into an accident.Trinesha C.
El cliente no dejó un comentario.Amanda S.
El cliente no dejó un comentario.leo N.
El cliente no dejó un comentario.AMEYALI J.
El cliente no dejó un comentario.RODNEY M.
It was quick and easy specially when using the app.Jonathan A.
El cliente no dejó un comentario.Debra S.
Simple easy transaction.scott S.
El cliente no dejó un comentario.Dianna H. | First Impressions
Five StarDavid E. | Overall Experience
Bunch of kids running a s**t show. Restrooms are filthy, facility is grossly under maintained, yet fees increase regularly. Should replace hand towels as often as increasing rent. Not gonna miss anything, will do my best to spread the word.DEAN H. | Overall Experience
El cliente no dejó un comentario.China W. | Overall Experience
Didn't have any problems at all. Very convenient.Mary C. | Overall Experience
El cliente no dejó un comentario.Marty A. | Overall Experience
The majority of our belongings were ruined because of mice feces and mice urine. Disgusting and will never use Uhaul again.brittany c. | Overall Experience
El cliente no dejó un comentario.Paul G. | Overall Experience
The storage space was rather expensive. The best thing about it was it's on the first floor and by the door in the back of the building. However, you can only access the storage coming through the front door and walking to the back. The hours are not good either since they close early evening.pamela r. | Overall Experience
El cliente no dejó un comentario.Mary C. | First Impressions
Justin Ring and the team were great! They were able to accommodate my last minute move with ease. I would highly recommend Love's Park Uhaul for all of your packing, storage and moving needs.beverly p. | Overall Experience
I’ve come back to this uhaul over & over for years.This time they charged me 20.00 for gas &I only drove about 5-8 mls. ( just in loves park)the line was under full when i got it & still was charged!Kimberly G. | First Impressions
Your 800 service really needs help, marginal at best.Jarl P. | Overall Experience
I did not have any problems with this facility. The Customer Service people at the desk were all freindly and hellpfulPeggy S. | Overall Experience
AwesomeTony R. | Overall Experience
Of all my experiences with Uhaul over my U-Box process, the Uhaul of Loves Park was the only place that was helpful and went above and beyond.Janna S. | Overall Experience
Each one of the Staff that assisted me were kind, professional, and shared great moving ideas. As a business owner myself, I would be pleased to have any one of them work for me.DANIEL F. | Overall Experience
Servicios adicionales en esta ubicación
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