Customer Reviews for U-Haul Moving & Storage of Longwood

1839 comentarios

650 N Ronald Reagan Blvd   Longwood, FL 32750
(N Of Hwy 434)

(407) 339-0414

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(407) 339-0414

650 N Ronald Reagan Blvd
Longwood, FL 32750
(N Of Hwy 434)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Philip F. 
Clasificación:
5.0

Location is good and employee was friendly and helpful. The parking lot is small so it was difficult when returning the truck to the parking lot.

JONATHAN H. 
Clasificación:
5.0

A bigger parking lot would be awesome

Sydney J. 
Clasificación:
5.0

Very friendly and professional. I recommend this location to anyone.

Jose R. 
Clasificación:
5.0

Very efficient

Bud C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar F. 
Clasificación:
1.0

The 15' truck I rented was in very bad shape. It shook violently when reaching 40mph. So, I avoided the highways. The steering was very unstable. The emergency brake lever panel broke off, spilling taped black wiring. The truck stalled on me while idling for a few minutes. I had to reserve an extra day due to having to avoid the highway. This was a major issue because it stacked unnecessary miles, which in turn made my bill high. I am in the middle of moving. As you know, moving is stressful. But having to move in an unsafe vehicle doubles the stress. I even called tue office to let them know. The man simply advised me to call the 800- U-Haul number if I got stuck. This was the worst U-Haul experience. I've rented from U-Haul many times, but this was the worst. It's not a matter of “no one ever complained about the truck.” It's about driving and testing out the truck yourself, before it's made available to families.

PAUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristy S. 
Clasificación:
5.0

Not a lot of parking.

Jennifer Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

The employees were extremely friendly. There are no negative remarks.

NANCY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle H. 
Clasificación:
5.0

Sheila was very kind and helpful. Reached out to us soon as a unit of our preference became available. Location is convenient and easy to access.

Amado C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUSCELENIA N. 
Clasificación:
5.0

Nothing!!! Thank you!

Marcia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

America E. 
Clasificación:
5.0

I dropped off the truck on Sunday (8/8/2021) morning and the person manning the desk indicated he would complete the check in for me, and that I would be able to view it on the website later in the day. He was very helpful and made the process easy.

Donald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

Best uhaul staff. Extremely clean. Amazing experience

Jonathan h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy D.  |  Overall Experience 
Clasificación:
5.0

Owner was fantastic!

Frederick C. 
Clasificación:
5.0

I'm from Puerto Rico, in order to rent the vehicle. I had to provide mi driver license, military retired I'd card and passport. Because the customer service couldn't found Puerto Rico as a state. We are territory of the United State of America since 1898 an American citizen since 1917 by Jones law. The service was extremely excellent overall, but we deserved the same privileges as American citizens. Thanks and god bless America.

Jean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
5.0

Very easy experience, well-sized unit, best prices around.

Jon G.  |  Online Move In 
Clasificación:
4.0

I have rented many in these years but now this week I rented a van, and at the beginning they took the mile from the screen, it said 381, I did not move the screen as it was and I used it until 423, when they bill me they put 431, I say that there is an error, and it tells me that the 423 is from the odometer not from the mile. I tell you that it was from that base is that they took the 381. and they stole 8 miles from me, be careful

Enri B. 
Clasificación:
5.0

German cockroach's in van. Could not use it to move. Had to remove boxes and spray everything. Very disappointed. Should have got a refund. Did not use vehicle. Thanks Chuck

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew J.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

Sharmane W. 
Clasificación:
3.0

El cliente no dejó un comentario.

HELENE D.  |  Overall Experience 
Clasificación:
1.0

Was charged an unnecessary cleaning fee. They sent me with the bill after I left and was home. Very short and rude employees.

Jerry D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett M.  |  Overall Experience 
Clasificación:
2.0

The truck had roaches in it that we discovered while loading it. I hope I don't end up with roaches in my new home.

Jenifer K. 
Clasificación:
4.0

The self pick up process took forever. Not sure if it was the website loading or lack of internet on site but very frustrating. Took us 20 minutes to check out. It apparently was doing the same for a gentleman trying to return his at the same time.

Patricia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

louis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jogram R. 
Clasificación:
5.0

N/a

Carmela C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicki R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

Just nothing just keep up the good work

Francisco F. 
Clasificación:
3.0

Did not receive dolly even though it was paid for through our reservation

Jasmine M. 
Clasificación:
4.0

My critical comments are not applicable to where I finally ended up! My critical comments have nothing to do with this location. Just nowhere else to put them. I would give my experience of renting a UHaul truck -1 if I could. I reserved a 15' truck a month in advance from AR to FL. The day before you sent an invoice that put my DISCOUNT as added to my bill! Then you changed my pickup location from 1 mile away to 19 miles away! Soooo.. I get there and after going through all the paper work you tell me oops I don't have a 15" truck take this 26' one instead! NOOO I have an apartment to move not a house. Ok so we will send you 10 minutes away for a 20'.... fine I need to get going. We drive and drive, IT WAS 25 MILES AWAY! Wait now you have to wait because your time changed. Finally get a truck. Now drive back to point A. 73 MILES LATER. OH but we gave you an upgrade! NO it cost me more money in gas to drive the bigger truck to FL. A huge disappointment. -1

PATRICK L. 
Clasificación:
5.0

The girl that was there that helped me was awesome very nice extremely nice you need to keep her thank you so much

pam M. 
Clasificación:
5.0

Shelia was PERFECT. As always an easy transaction.

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
2.0

Customer Service extremely poor

Albert M. 
Clasificación:
1.0

The owner did not tell me that the vehicle would automatically lock when I shut the door. This was not the case in the past. I had left the key in the engine assuming the door would remain unlocked since I had not locked it. Unbeknown to me, it locked automatically when I shut the door causing me to be locked out of the vehicle. I assumed the office would have an extra key and I was prepared to go pick it up however, when I called the office to inquire if they had an extra key I was told no, they do not keep extra keys and that I must call the toll free number on the vehicle and request lockout assistance. This is a very unprofessional way to manage a business, even car rental companies carry extra keys for their vehicles. When I called the toll-free number I was on hold for 26 minutes before someone even answered the call. When the call was answered I explained what happened I was told they would dispatch someone and it should take maybe 30 minutes at most. I get a call back from U-Haul saying they contacted someone and he was in the area and should be no more than an hour. An hour later, no had shown up so I called again and was then told it would be another 45 minutes, I told them this was totally unacceptable, 45 minutes later still no one and finally 2 hours later, I had a guy show up to unlock the van. This is not acceptable business practice and I feel I should be refunded the cost of the rental for all the inconveniences and lack of communication from the owner.

Suzanne K. 
Clasificación:
5.0

Very great customer service.

Annette D. 
Clasificación:
5.0

Reserving my rental truck and checking out was fast and easy. Service was great. I rented a 10' truck one way to Texas. The truck was a perfect size and was very easy and comfortable to drive.

CRAIG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

Shelia was FABULOUS IN EVERY SINGLE WAY!! GOVE HER A RAISE!!

Kristina C. 
Clasificación:
4.0

Loved the staff! The lock handles were always rusty and hard to move. Was reported, but still rusty and hard to move.. All of my belongings were lost in a recent fire. I am still getting notifications for payment (a late payment notice came yesterday in the mail, although I have been told by phone, email, and in person I don't need to pay due to ongoing fire investigation. Thank you! I hope fire investigation is going OK.

Andrea S.  |  Overall Experience 
Clasificación:
5.0

The staff was ALWAYS friendly and courteous. The storage until and facility clean and accessible. Will use again in the future.

delores s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel L.  |  Overall Experience 
Clasificación:
5.0

Friendly , been going there for all our family moves. Equipment all in top shape. And fast service

Jessica M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin I. 
Clasificación:
5.0

The people are super helpful and kind and friendly, they are always wanting to help me anyway they can, and if you need something and the don't have it on property , they will find it and help you with all your needs. I will and do recommend to friends and anyone who's looking for their type of service.

Patrick D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULT G. 
Clasificación:
5.0

Ms. Rosemary helped us with getting the unit, and she did a great job with it. We walked in and asked for a large unit, then we had the keys in our hand. Thank you Ms. Rosemary. I appreciate you.

KELDRICK W.  |  First Impressions 
Clasificación:
5.0

This Facility is awesome.. it’s very clean and tidy .. shelia always greets you very warmly!! She is the best .. thanks

Elaine G.  |  Overall Experience 
Clasificación:
5.0

Nothing. Great experience

Terri Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MERCEDES D.  |  First Impressions 
Clasificación:
5.0

My experience was fantastic.Sheila was able to update my reservation to let me drop our one-way rental trailer at that facility rather than one across town. After two days of driving cross country with 5 kids saving any amount of time was a massive relief. She was also great in helping us get the storage unit set-up and the trailer off the car.

Norman l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarell J. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert C. 
Clasificación:
5.0

Only U-Haul location I use.

Steve H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denice R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip L. 
Clasificación:
5.0

EVERYTHING WAS WONDERFUL!!!!!!

Angela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette A. 
Clasificación:
4.0

My location rating is only based on the office. A bit more space could have been nice

Duval L. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrina R. 
Clasificación:
5.0

Sheila and Mum were very attentive and friendly. We always use this location.

Jan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Badri B. 
Clasificación:
5.0

Terrific customer service and towing safety training.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alfred P. 
Clasificación:
5.0

Was a great experience for a quick turn around on our house getting flooded! One less stress in the process!

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pearl B. 
Clasificación:
3.0

See to it that this location has adapters to hook up electrical wires to vehicle's electrical system. I had to delay my pickup to get the adapter from an Advanced Auto Parts store.

HARRY P. 
Clasificación:
5.0

ND

Jose R. 
Clasificación:
5.0

I had a very good experience with U-Haul storage. The staff was always friendly, courteous & professional. They were willing to do whatever needed to be done to see that my needs were met.

Virginia H.  |  Overall Experience 
Clasificación:
5.0

I have no complaints. Everyone was Great!!!! Super and I will recommend my family and friends...

Alex R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAHEEMALADDIN S. 
Clasificación:
5.0

Excellent equipment, clean, easy to operate, and easy to rent from my phone! ¡Gracias!

Charles B L. 
Clasificación:
2.0

I paid more than 100 dollars per one hour and half

Dionicio V. 
Clasificación:
5.0

Your staff person was very polite and handled my paperwork quickly and efficiently. I will definitely rent from the same location again because of such good service I received.

Douglas B. 
Clasificación:
4.0

To return when site closed site not functioning. Had to call. Also had truck gas gage issue which I reported when called.

Kathy B. 
Clasificación:
3.0

If you have a vehicle that has been smoked in, then why isn't it cleaned or prepped with at least an air freshener??

KENNETH H. 
Clasificación:
5.0

It was convenient to locate and reserve online. Check in was fast and instructions clear. Facility was clean. The only disappointment was that there was very limited space to drive in off of Ronald Reagan making it a bit uncomfortable for more than two or three customers to safely park and enter and exit.

James S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

devin w.  |  Overall Experience 
Clasificación:
1.0

I was told to get a 750 mile package and I informed the sales person I would not be using 750 miles ,...she still recommended and told me if you do not use the whole 750 m8les, that i would be recieving three difference In mileage as a refund when I returned the vehicle with less than 750 miles. Upon returning this vehicle imperfect clean condition with a full tank of gas just like I got ID I was charged the whole $350 for 750 miles period of only which 313 were driven. The clerk at the time that received a vehicle could not do nothing for me so I was forced to pay For the 750 mile package in its entirety. I feel like I was lied to and deceived by the person that took my original order. I don't really think of the filling because she actually did lie to me and I am very upset. Robert Simmons former loyal customer 4074168655 If you have any questions or concerns

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jan B. 
Clasificación:
5.0

I hate these surveys. If I have a problem you will hear about it. Please dont send me anymore.

Gloria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

monica Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie T. 
Clasificación:
3.0

Kind of concerned that I was not told there were no ramps with this vehicle. Daughter and I struggled with heavy pieces. Returned early and had technical issues with checkin on site. Ended up being charged for improper checkin when I even called to say we had technical issues the next morning. Was told we should have called 1-800 that evening for support???? After expressing my dislike for being charged fee when I actually dropped vehicle off before the time I was to and I over fueled, they issued a credit. To-date the credit is still pending in my account. Super disappointed in this location which I've never had issues 2x before.

Melinda N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David R. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANN P. 
Clasificación:
5.0

Yous guys are FABULOUS

Dale S. 
Clasificación:
5.0

El cliente no dejó un comentario.

bob C. 
Clasificación:
5.0

The first location I try every time. Shelia and her crew are ALWAYS top-notch and helpful.

Steve H. 
Clasificación:
5.0

Uhaul is all that I use renting trucks or storage unit I came from Miami to Orlando and that one month free rental for storage because I rented your truck was a big help

Charles F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruna B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda M.  |  Overall Experience 
Clasificación:
5.0

My things in the storage room were safe, never worried about it. Thank you all!!

lily h.  |  Overall Experience 
Clasificación:
5.0

All as expected

Andre B.  |  First Impressions 
Clasificación:
5.0

Staff was super nice and extremely helpful with everything. My experience could not have been better. Would definitely recommend to friends and family.

joshua p.  |  Overall Experience 
Clasificación:
5.0

Great staff and amazing attention from the manager! It has been one of three positive highlights of this year for me.

Samuel L.  |  Overall Experience 
Clasificación:
5.0

Sheila was extremely helpful and courteous.

Lawrence B.  |  Overall Experience 
Clasificación:
5.0

staff was great sheila was so professional great experience

Zied A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia F.  |  Overall Experience 
Clasificación:
5.0

3 great years!

tanya C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken B.  |  Overall Experience 
Clasificación:
5.0

Very pleasant experience with helpful, friendly, courteous, and professional people!

Alan B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

stephanie b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline M.  |  Overall Experience 
Clasificación:
5.0

The staff is excellent!

Daniel M.  |  Overall Experience 
Clasificación:
5.0

I relay liked the service it was briefly explained how the system works definitely i will recommend this location to a friends and family's.

Nenad T.  |  First Impressions 
Clasificación:
5.0

OMG, I was blown away by the staffs friendliness and helpfulness!! They were so kind and informative with their products and what they had to offer customers! Thank you so very much!!!!!!!

brooke s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S.  |  Overall Experience 
Clasificación:
5.0

Staff were courteous and efficient

Lawrence B.  |  First Impressions 
Clasificación:
5.0

Service person was great and very professional

Joao a.  |  First Impressions 
Clasificación:
5.0

Grest service great people.

Sergio P.  |  First Impressions 
Clasificación:
1.0

Bad from the beginning and continues on.

denise d. | Reservación
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