El cliente no dejó un comentario.ABEER K. | First Impressions
Customer Reviews for U-Haul Moving & Storage of London
London, ON N5W5E1
(Just South of Trafalgar)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 10/10/2022: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Thé truck doesn’t lock in back very hard to driveALEC C. | First Impressions
El cliente no dejó un comentario.WANDA H.
El cliente no dejó un comentario.Brandon B.
The girl in the morning was quite rude. I think she was the manager. She took a phone call while I was waiting for being attended(no one was ahead of me there was no line), I made a reservation why do I get to wait ? Usually they put the phone on hold if you have customers in store. She took a whole reservation for someone on the phone which was pretty inappropriate.Harmanjot B.
Just keep doing what you are doing, because â€œIT WORKS PERFECTLYâ€ for what people require when moving their possessions!!! Thank You for being there when we need you!! JEFFERYA D.
Overall wonderful experience no extra hidden charges everything upfront and easyJordan Z. | Overall Experience
El cliente no dejó un comentario.Murat C.
Returning the truck was smooth and easy.Frank A.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Scott T.
El cliente no dejó un comentario.Megan T.
The 5x8 trailer didn't have tie down hooks inside on the sides except for a few on the floor level that were not functional for tying down taller items. I bought tie downstraps but couldn't use them to prevent items from moving.Melissa M.
El cliente no dejó un comentario.Joe P.
Rented a utility trailer, it pulled and bounced horribly. It was the worse experience pulling a trailer. I have a smaller utility it pulls alot better then this unitKimberly D.
El cliente no dejó un comentario.NICOLE S.
Always a pleasure to interact with the Clarke road staff and they always go the extra mile for us to make sure our moves go smoothly ! GraciasNicholas G.
Everything was greatNail L.
El cliente no dejó un comentario.SARAH R.
When I asked about other fees I was told "no". Yet I was charged a cleaning fee and an environmental fee. DISHONEST and unhelpful at counter. Won't be back!Sherry Lynn H.
El cliente no dejó un comentario.Xue Song S.
Short staffed to start ,arrived at 9 and by the time i left there was a line out the door. Two women working,complained the whole time about their jobs and took forever with customers. Forgot some of our equipment and it was just a miserable experience.Ashley W.
El cliente no dejó un comentario.Kelly A.
The agent on hand, Stella, was excellent to work with. She was thorough and extremely attentive to what I needed and the equipment I was renting. Haul needs more employees like Stella. Thanks for another great experience. I use your Clarke Road location anytime I am in need of a truck or trailer even though it is the furthest one from my North London Home.....Steve PStephen P.
El cliente no dejó un comentario.Rick R.
I was looking forward to skipping the line and using the check in/out app. During the pick up of my truck the app did not work and I had to wait in a long line. Unfortunate but the staff was understanding and seemed to react like this was a regular occurrence. I wish that there was more staff on the weekends. They were extremely friendly.Christine S.
El cliente no dejó un comentario.Dan B.
El cliente no dejó un comentario.Glenn V.
El cliente no dejó un comentario.Jennifer S.
El cliente no dejó un comentario.Ed S.
El cliente no dejó un comentario.Sandeep J.
Great serviceMichal H. | Overall Experience
Excellent serviceRAKESH M.
El cliente no dejó un comentario.JEFF A.
El cliente no dejó un comentario.balvinder singh N.
El cliente no dejó un comentario.Oleksandr Z.
Fast friendly service (at 7am!), was out the door quick with the van, parking in back for my car for the day, quick simple return 👍 couldn't have improved anything!Serena L.
El cliente no dejó un comentario.Jarrett H.
El cliente no dejó un comentario.Bart P.
It would be worthwhile to try to improve the online experience, as there are several bugs on the website. This has to do with booking as well as modifying reservations. It was acknowledged to me by staff members that it's not working well.David B. | First Impressions
El cliente no dejó un comentario.Doug B.
It would be worthwhile to try to improve the online experience, as there are several bugs on the website. This has to do with booking as well as modifying reservations. It was acknowledged to me by staff members that it's not working well. However, the trailer itself worked fine.David B.
The trailer had lights out but was told it was good to go .this is the second trailer I have rented from U-Haul this trailer was very noisy and is in need of repair it bounced alotDarren B.
El cliente no dejó un comentario.khoder E.
They charged me 23 $ for gas when i just drove 18 kms. And moreover, they never told me the charge for gas per km in advanceAMIT R.
El cliente no dejó un comentario.Rhonda H.
outside of vehicle was filthy dirty with bugsDave H.
staff was greatGary O.
El cliente no dejó un comentario.Gerald B.
Fantastic location and service.Carlos B.
El cliente no dejó un comentario.Teresa W.
Everything was goodPedro P.
Great costumer service and friendly. U-Haul I went too was on Clarke Road in London OntarioSheldon J.
El cliente no dejó un comentario.Owen L.
Staff was courteous and professional and efficient. I was impressed and will be back.Kevin Q.
My rating pertains to my second booking. I had to rebook my reservation. On the first attempt, there was no serviceable trailer in my desired size, as we discovered during trailer hook up.Stephen W.
El cliente no dejó un comentario.Wil D.
As probably - from my experience - all U-Haul trailer couplers are one size bigger than my 2 inch ball mount. Not comfortable towing when car shakes.Gregory N.
The person who said she was a manager came at my family and I like a rabid animal. She was crass and her language was vile. She lied to us also involved her husband who said he doesn't even work for uhaul, it was wildly unprofessional. She also kept threatening my family with calling the police despite us standing there calmly trying to explain a misunderstanding, I not sure if it was because we're Black because there was absolutely no reason to bring up police, but the whole interact was absurd. I have never been spoken to in that manner at a business. I have also never suggested that someone lose their job but the black haired woman with the ankle injury that was behaving like a drunk person at a bar should be fired, not written up, or put on probation, but fired. She was swearing at myself and my family. Never in my life have I been forced to interact with someone so asinine. The best thing for the company would to be get rid of that disgustingly arrogant person. The only person who behaved rationally was Stella, she was very sweet and tried to offer help before the Black haired woman began started threatening my family and escalating the situation.Louise B.
El cliente no dejó un comentario.Graham D.
El cliente no dejó un comentario.Brian D.
Drop off, at the intended reserved location was smooth and pleasant.Karen D.
All the staff was great. Pleasant to deal with. The trailer was perfect for our needs. The whole process was easy and smooth.Greg W.
Except for a bit of a hiccup in being registered on the system, everything was quick and easy. Good space, clean, well maintained.Stephen S. | Online Move In
El cliente no dejó un comentario.Randy D.
El cliente no dejó un comentario.Gwen L.
El cliente no dejó un comentario.Corinne H.
Great staff, easy pick up and drop off. Very professional and friendly.Mark T.
El cliente no dejó un comentario.Harjit S.
Staff are amazing!! Make every aspect easy!Milica L.
El cliente no dejó un comentario.Yonakhir T.
El cliente no dejó un comentario.Steven D.
Not the Clarke Rd location, they hate black people there.Winston D.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Alexander B.
Streamline your registration software so less time is spent waiting for purchasesSTEPHEN S.
El cliente no dejó un comentario.antonio B.
My pickup location was moved 2x by uhaul and each time got further away. Since I am paying by the km and fuel for this vehicle it should be Uhauls responsibility to make sure the vehicle is where I selected to pick it up. Otherwise,why give the option.Matt N.
I've rented twice now in a year. Both times I wanted to pick up in Thamesford at the Pioneer gas. Instead I drive out of my way because no trucks are available. Even after the contract online says truck is availableStephen H.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.David J.
First truck didn't have brakes ( pedal to the floor ) then they told me the truck had more gas in it then it actually did and I was charge for itchris A.
El cliente no dejó un comentario.Diane H.
El cliente no dejó un comentario.Michael K C.
Staff was not overly friendly and slowhunter B.
El cliente no dejó un comentario.Randall T.
El cliente no dejó un comentario.Richard M.
Train your yard staff better. He did NOT verify the size of ball on my trailer hitch and the trailer came off when i hit a bump causing damage to my rear bumper of my truck.Bruce B.
Nothing, The service was fantastic!Derek S.
Great fast and efficient processCasey T.
Our truck had bolts, screws, and crumbs everywhere when we got it. The pad on the ground was also ripped. We returned the truck way cleaner than we received it unfortunately, as it looks like there was no care to clean it after being returned from the previous driver. I also would appreciate more transparency about cost when booking.Megan S.
Create a phone app that calculates real-time mileage costs.Geoffrey B.
unfortunately truck had issues with speedometer , then engine light came and overdrive malfunctioned , steering alignment was out , took four extra hours due to transmission and or engine problemMohammad R.
El cliente no dejó un comentario.Justin S.
El cliente no dejó un comentario.CAROLE P.
Very impressed with on time service , everything arrived when they said it would. Very easy to book things over phone and staff extremely helpful , efficient and knowledgeable . Will definitely use again . Also liked being able to check status on line, info continuously updated through process. Very impressed and happy with this move !!Kim B.
I was given a smaller truck that was much further away to pick up than the one I originally reserved. I was then charged the amount for the larger truck that I did not even get.KILIAN J.
It was quick and easy. Only suggestion would be to maybe have a shorter rental time, like a 6hr rental. My last rental I returned within 4 hrs. All and all Darren L.
Again - great time to clean the equipmentPat S.
El cliente no dejó un comentario.Jim W.
El cliente no dejó un comentario.Ron D.
El cliente no dejó un comentario.Jansen A.
Good Service... a very busy time... but the service was great. Nice staff at this location.James V.
I was charged 21 liters of gas to go 34 kilometers. Absolutely ridiculous.Wayne C.
inside of the trailer had drywall board plaster dust /pieces all over the place, which needed to be swept out after hooking up. I vacuumed out the trailer at my residence before use. Personnel were helpful and the return was handled very quickly and easily. Overall good experienceStephen R.
Incredibly rude morning service, manager is horrible to. She needs to be fired. Put a bad note on my account, I had someone read it to me and it's not even what happened. Between me, my husband and my late father in law, we have been with uhaul for well over 30 years and everyone liked us, but now because of bad morning service, and some old uhaul guy yelled at us to try to get my ptsd angry even after I asked him to leave us alone and that my husband is mentally ill. I'm banned from uhaul. Horrible manager, horrible experience.Kristan G. | Overall Experience
Very polite and knowledgeable staff always nice and showed me where and how to come in and out where to park. Plus I would recommend this place anytimeKathleen B. | Overall Experience
The unit is great, only downside is being climate controlled and it being on the second level your having to walk up stairs to move your heavy boxes is the only downside. Having a ramp or elevator would be convenient.Tracey G. | Online Move In
El cliente no dejó un comentario.Kristan G. | First Impressions
If you need it packaged and transported, U-Haul would be the one to choose.Sebastian T. | First Impressions
El cliente no dejó un comentario.Joe W. | First Impressions
The unit I had was excellent. It was climate controlled, clean and easy to access. Any issues or questions I had Fatima gave them prompt attention. I would definitely use their facility again if needed.Wanda P. | Overall Experience
Our family have been using U Haul storage for years, off and on, with various members of family moving to and around London and away as well. One of the main reasons I have depended on this particular storage U Haul is due to Fatima. Some time ago I ran into issues and complications from booking via phone and Fatima resolved the issue with excellent Management and Customer Service skills. this is something that has always played a role in our family's decision making when having to choose a merchant or dealer. Hopefully prices will not go too high as the need to find storage, at times in life, is difficult enough as it is but the added expense can be difficult for many to afford. Thank you, especially to Fatima, for your help when we needed it and hopefully all your staff will blossom under your influence and customer service. That is something people are truly becoming more reliant on now. Thanks for your service --until we use it again. Nanette Lloyd as well as Jeremy Lloyd and Chantelle LloydNanette L. | Overall Experience
El cliente no dejó un comentario.Becky H. | First Impressions
Fatima is my favorite by far. Talk about creating the best customer experiences. Thank you so much to all the staff for creating a professional space, providing security & being extra helpful & kind. Confident this won't be the last you see of me & I look forward to seeing you & dealing with you all in future.George W. | Overall Experience
In the limited contact that I had with the staff, they were efficient and friendly.David M. | Overall Experience
El cliente no dejó un comentario.CORNELIUSOLAKU T. | Overall Experience
U-Haul is the company you want if you need to move.Ronald C. | Overall Experience
As usual I was treated with respect. Staff are the best.Ronald C. | First Impressions
Thank you for a good experience. The staff was friendly and helpful.BARB P. | First Impressions
Support staff member was trying to register my room request. She tried several times to complete the move in request. Unable to because of a computer system issue. The store manager Fatima was great by securing the room which I wanted until the system issue was resolved. My only issue of concern was that I was not made aware of the insurance information which is required to rent a storage unit. This caused a further delay. All ended great. Got my rental. Rating would have been higher if the system malfunction did not cause the delay .Thank you staff at 112 Clarke Rd in London Ontario for your excellent support and understanding.Orest K. | First Impressions
A unique situation arose and they were very helpful and accommodating. Great staff who are well trained on customer service. Would recommend this facility if you need storage.Brian M. | Overall Experience
El cliente no dejó un comentario.Stefan V. | Overall Experience
El cliente no dejó un comentario.JOSH W. | Overall Experience
El cliente no dejó un comentario.Kaitlin W. | First Impressions
Inside my storage unit there was a mousetrap, and I was assured that the facility was regularly sprayed against insect pests. Was pleased with secure and clean indoor storage, because I had stored several rare books. At another storage facility in another city, my indoor storage unit had flooded because of a heavy rain.JOHN T. | Overall Experience
El cliente no dejó un comentario.Virginia L. | Overall Experience
El cliente no dejó un comentario.Mark E. | First Impressions
The unit was great but the prices went up and I shopped around and found the same size for less than half of what I was paying. So I movedTRACY W. | Overall Experience
El cliente no dejó un comentario.Patricia H. | First Impressions
El cliente no dejó un comentario.BETTY V. | First Impressions
El cliente no dejó un comentario.John D. | Overall Experience
El cliente no dejó un comentario.JAMSHAID G. | Overall Experience
El cliente no dejó un comentario.irina s. | First Impressions
El cliente no dejó un comentario.ADLAIALFONSO S. | Overall Experience
El cliente no dejó un comentario.Jacqueline L. | Overall Experience
I didn't like that I was charged 15 dollars late fee. When u ha e my credit card on file and was not informed that I was supposed to tell u to use it..Joseph L. | Overall Experience
My only complaint is there is no pro rate. I moved out 3 days after my billing and was charged another month. I don't think this is fair.Katherine T. | Overall Experience
El cliente no dejó un comentario.Rosa V. | Overall Experience
The line up and wait times were not reasonable. You need more staffKim B. | Overall Experience
El cliente no dejó un comentario.JOSH W. | First Impressions
El cliente no dejó un comentario.betty c. | Overall Experience
El cliente no dejó un comentario.Eilene A. | Overall Experience
El cliente no dejó un comentario.Barbara O. | Overall Experience
We will miss all the staff at U-haul Clarke Rd they felt like friends, in a world so far from being friendly nowadays.HEIDILEE K. | Overall Experience
El cliente no dejó un comentario.COLLEEN B. | Overall Experience
Very nice staffChris S. | First Impressions
El cliente no dejó un comentario.VLAD S. | Overall Experience
The are always great at 112 Clarke Road London, ON. I choose to use this location for all of my UHAUL needs because they know what they are doing and are always very helpful.Tony M. | First Impressions
A great experience all around! Moving is stressful, but our storage experience wasn't stressful at all. ¡Gracias!Jerry B. | Overall Experience
Staff helpful friendly even when extremely busy staff were calm and tried their best to move everyone quickly and efficiently.Sandra B. | Overall Experience
El cliente no dejó un comentario.Jane P. | Overall Experience
Parking was a problem. I believe people other than customers who were renting a unit were parking their cars in front of the storage building leaving me with no place to park except for the disabled parking spot which is considered illegal parking. Without a parking spot, I didn't have access to my storage locker and had to return at another time which was inconvenient for me.Margery M. | Overall Experience
El cliente no dejó un comentario.Solomon A. | Overall Experience
El cliente no dejó un comentario.Rosa V. | First Impressions
El cliente no dejó un comentario.Adeeb H. | First Impressions
El cliente no dejó un comentario.karen n. | Overall Experience
El cliente no dejó un comentario.peter h. | Overall Experience
El cliente no dejó un comentario.Solomon A. | First Impressions
El cliente no dejó un comentario.peter h. | First Impressions
El cliente no dejó un comentario.Adam D. | Overall Experience
El cliente no dejó un comentario.JAMESF J. | Overall Experience
El cliente no dejó un comentario.Nicole A. | Overall Experience
Staff were friendly and helpful and were very busy.IVANDAVID H. | First Impressions
El cliente no dejó un comentario.RALPH A. | Overall Experience
Found out after renting the unit on 2nd floor and arriving in London with my things there's no elevator on the premises and had to pay extra for a unit on the ground as stairs would have been a problem. Site should be more specific. The staff was very friendly and accommodating.Kim D. | Online Move In
Terrible customer service! We cancelled storage before actually renting a "container". U haul still charged us a full month rent. We never occupied it at any time! (check your cameras) We received threatening emails we owed money, from this Fatima women, who also called our daughter, breached our Confidential personal information, defaming us & insisting it was "fishy" (in her jargon)! Good thing....this phone conversation was Recorded. This woman, Fatima was very unprofessional & rude! This woman needs to be REPRIMANDED or you will lose customers. We will be pursuing this further with our Attorney & have contacted The Canadian Consumer Protection Act! Never ever we will utilize this business again & will be informing others of this type of corrupt service‼️Christine P. | Overall Experience
El cliente no dejó un comentario.Ingrid B. | First Impressions
El cliente no dejó un comentario.Intisar A. | Overall Experience
El cliente no dejó un comentario.DANIEL C. | Overall Experience
El cliente no dejó un comentario.Ernest Q. | Overall Experience
The blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.nicole c. | First Impressions
My experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.Linda A. | Overall Experience
El cliente no dejó un comentario.Kerri Z. | Overall Experience
El cliente no dejó un comentario.Cynthia M. | Overall Experience
El cliente no dejó un comentario.Carla P. | Overall Experience
El cliente no dejó un comentario.Lorraine Y. | Overall Experience
Only complaint is very hard to get through to someone on the phone if needed.bonnie w. | Overall Experience
The people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal withBenjamin L. | Overall Experience
El cliente no dejó un comentario.ATHUMANI M. | First Impressions
El cliente no dejó un comentario.Karen H. | First Impressions
The storage unit was very professional....the person who presented as the owner I foundPaul Douglas A. | Overall Experience
El cliente no dejó un comentario.Luis A. | Overall Experience
El cliente no dejó un comentario.Blesson V. | Overall Experience
The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.Jerry B. | First Impressions
0 percent worth going to this locationmichael r. | Overall Experience
I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)Christopher V. | Overall Experience
With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.Christopher V. | First Impressions
I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!Alana K. | Overall Experience
I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn't get in my unit with my stuff.Mckayla T. | Overall Experience
Graciasjeff m. | Overall Experience
The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Graciaswendy m. | First Impressions
I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.RICHARD C. | First Impressions
Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.robert s. | Overall Experience
All good, no complaints. Easy and convenient to work withAdam C. | Overall Experience
These was perfect for what I needed for the time I had to have it.Elizabeth P. | Overall Experience
We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.Nanette L. | Overall Experience
You Guys are the best in this business because you have an excellent costumer services and very nice employee.Yazmin S. | First Impressions
Staff was super nice and so helpfulSheadon R. | Overall Experience
Excellent service and very friendly staff.VALERIE D. | Overall Experience
The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.Yazmin S. | First Impressions
Varry friendlyshawn c. | First Impressions
Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 houZONGYUAN S. | Overall Experience
My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.Luke P. | Overall Experience
Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.nick m. | First Impressions
Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?Adam C. | First Impressions
I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.Melanie A. | First Impressions
The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.Terry D. | Overall Experience
Awesome.Peggy h. | Reservación
This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ONStamsh P. | Overall Experience
Very helpful and efficientpolly c. | Overall Experience
Excellent serviceDajlan A. | Reservación
I want to thank all team members at this Location especially MIKE, he was so helpful and friendlyamir s. | Overall Experience
Great experienceMark R. | Overall Experience
This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisredNanette L. | Reservación
Great locationMichele M. | Overall Experience
Very good experience.joanne j. | Overall Experience