Comentarios de los clientes para U-Haul Moving & Storage of Lompoc

Agents had nice attitude

Radio doesn't work right in this vehicle. Had a long day, and ended up about 45 minutes overtime. They charged me for a FULL additional day -- not a pro-rated amount. Not very neighborly business practices. Clerk just said it's what the app says to charge. LAME!

We reserved a cargo van on Feb 4. We went to pick up on Saturday and on the way were told that there was no van available. We were offered a 10' box truck. When we arrived there was only a 15 foot available. This truck was too big for our intended use. We had no choice but to use it to go to a different location at an additional mileage penalty. While talking to the agent today I explained the situation nd asked for some discount off my $296 charge for a 1 day rental. The agent on the phone was extremely rude.and unhelpful.

Judy Castillo and team offered amazing customer service. Side note: please inform your customers of online booking. I bought a lock, but when I rented a storage unit it had a welcome package with a free lock. I was told, then if you booked online then you can get the welcome package with the free lock.

It was a little bit out of my way but totally worth the extra drive. We will be doing business at this location again, whenever there is a need to rent equipment again. Thank you

No additional comments at this time.

Easy and quick

I love in Santa Maria, the last two times 8 have rented from U-Haul I have had to drive to Lompoc.

Judy was very friendly & welcoming. Explained all necessary information needed for van rental as well as storage unit rental. When I returned van, she made sure to ask if we were able to access storage conveniently. Very friendly, energetic. Will definitely recommend others

Facility is exceptionally clean. Staff is helpful and courteous. Outstanding job!

The cargo van was dirt with wrappers and sticky stuff

The service personnel were friendly and helpful, but the transaction was confusing. The van mileage differed from the contract mileage so that contract was cancelled and another started for another van. When I returned that van, the UHaul system would not check me in because it wanted to use the original contract. We had to cancel both of the contracts and do a third, which seemed to work. Everybody was very nice, but the UHaul system seems a little inflexible.

Judy and her staff provided outstanding customer service! Thank you guys! Will Absolutely rent here again!

The manager had great customer service and was very personable!!

Eric was outstanding, polite and competent in every way, you should give him a raise, he makes you company look great compared to others

Judy at the location was very professional and helpful.

I was very impressed with the service. I will be using them again. Reasonable prices, nice staff. The equipment was top notch.

Continue to have the same worker that helped me . She gives excellent customer service , she is friendly & experience.

The two people who greeted and worked with us were great! Friendly and efficient. They made it a great experience.

Your representatives were professional, very courteous and helpful. My experience was a very pleasant one.

i reserved a truck online. U-haul called ma a day before and said they could not fulfill my reservation! i have to pay about $100 extra to drive to lompoc but they had it, not Lompoc's fault.

I reserved my truck a week prior to ensure pick up location in my city. I relieved a call the day before that the truck I needed was in Lompoc, CA. I live in Santa María, CA. It's about a 30 min drive. I felt like I was put in a bind the day before my move. I didn't have any other options. I was upset. Then I figured, I driving out of my way 30 miles, the least uhaul can do is cover those traveling miles since I didn't choose to drive 30 minutes and waste my personal time and gas to pick up the uhaul truck. But no, I was charged for the miles it took me to drive back in to town and back to Lompoc to return the truck, because I was told I could not return the truck to any local uhaul in town. Worst experience ever.

The only part that we disliked was the very first transaction. It took a long time to issue us our unit. We think that someone was in training. Otherwise, it was great, and we thank you very much!

Associates were very knowledgeable and friendly.

N/A

Used drop off box, so wasn't able to interact with the staff.

Staff is professional and knowledgeable! Much appreciated!!

Make sure all the windows are clean outside and inside

At freeway cruising speed the truck had a very significant front-end vibration, for example a bent or out-of-balance wheel, or misalignment.

Give the customer the option to have a dolly & blankets in the truck , they are usually in truck . it takes too much space Inside of the truck , if we are not renting them . I asked Judith to take them out & she did . The first time I rented the truck I did not know about it . Judith gives Excellent customer service .

The gentleman was very helpful and courteous.

Judy and her team are great! I go out of my way to rent through this location due to some prior negative uhaul experiences at other offices (uhaul of Santa Barbara on Hollister & Modoc could use a little help)

5 star customer service is unbeatable ! no improvement needed

Staff was very professional and efficient. The facility was very clean and easy to use.

The place is nice and clean. I appreciated the carts that were available. The staff are knowledgeable and helpful. Overall great storage place and service.

Employee was excellent. Thank you.

Staff was very helpful the facility is well-maintained and easy accessible

Our associate that helped us was very friendly and helpful. Very nice customer service !!!!

Be sure to check the windshield wipers, they needed to be changed. Everything else was great!

Clean and professional

Did not like having to use elevator which at time was not working

Excellent customer service, Highly recommendent, She is very knowledgeable her communication skills were excellent, 5 star employee all the way !!

EVERYTHING WAS GREAT

The staff was super nice- particularly the manager and Mauricio. Very helpful and friendly. Great experience

Price doubled without my knowledge. Equipment was sub standard. One hitch barely locked making it useless for my rental. The hitch was rusty and unable to lock the cloth thread. It also took them over an hout to manually enter my credit card info advising my finds were low. Twice I had my bank advise more than enough funds within my account whilst at UHaul. Staff is young and training seems insufficent.

I will rent from this location again

I recieved terrible service, after enquiring about the mileage charge for a one day local rental truck which is advertised as $19.95 the employee quoted us 80 cents a mile, when after the contract was written up turned out being $1.09 per mile. Also I waited one and a half hours to get my truck, car dolly and contract completed, in addition, while I was waiting the employee waited on two other people while I waited to complete my rental. And I asked about military discount,, the employee said he didn't know how to add coupon codes to my contract and left it at that. So, when I returned I asked again about a military discount and he said, " I asked the owner and there is not one". I believe advertising in large numbers on the side of their trucks $19.95 local Is very misleading , and $595.00 for a 24hr local rental is a rip off. Needless to say I will never rent from this location again.

Keep your current friendly and professional employees!

Had no clue what he was doing. Made me put auto transport in a very tight spot when dropping it off

Big problems but not with this location. They were great but they are not in my town. I had to go there because I was redirected at 3:52 pm for a 4pm reservation at the location close to me. I was driving there when the text came in and I had zero notice. This type of thing has happened in the past so my wife called to ensure the trailer was physically there before I left. She was told it was there so I proceeded. When I arrived, I was told that I had to go to the next town. This cost me more than 2 hours and driving expenses. Not good business.

U-haul location we went to was in Santa Maria, CA but they didn't have the trailer we wanted so we had to drive 20 minutes to pick up our trailer!! That was only negative about the whole thing...we had to go little bit farther than what we wanted...but other than that we loved the size of the trailer we rented and it did what we wanted it for!!

Listen to your customer when they do a limited contact pick up instead of being stunned and confused and making them wait for no reason.

The woman I dealt with was very helpful and professional and explained everything very well!

The folks at the UHaul Center were wonderful. Great people!

Judy was excellent and professional. Thank you for making the process so easy. We will definitely recommend you to our friends.

We purchased all of our packing materials from this location and each time we were there we were always met with friendly and helpful workers. And then when I went to pick up the truck and trailer they were ready and parked out front. A worker escorted me out showed me what I needed to know, answered my questions, and wished me a safe journey.

Judy was very helpful and professional.

Make sure the windshield is clean inside and out.

Guy at front desk was super helpful. Could ask for better service.

The young lady was very professional more than willing to help me out even though she had a hurt arm you can't ask for better service

what a young and amazing team

The staff is always courteous and professional.

Very nice experience. Attendant was helpful, knowledgeable and kind. Would recommend this location

I had to pay an extra $14 because supposedly I went over the miles which is impossible. I would have had to make the trip twice

Excellent service!

Nothing! They were terrific!!

You lost our stuff! It has been a year since you lost it and you keep making excuses and coming up with bullshit reasons not to reimburse us or find our stuff. Disgusting, I thought uhaul was a reputable company.

Amazing people and customer skills. This location is extremely people friendly and extremely helpful. Especially when they are busy, they are very patient and willing to help.

This is for Uhual in general and the Santa Barbara location. I had the worst nightmare experience with uhaul and unfortunately will never rent from this company again. There system is too messed up. Person renting before me dropped off the moving truck at the wrong location and left me stranded in CA. There should not be a lock box system. Person either drops it off at the correct location and physically gives keys to a store associate or they don't and they keep the truck to endure the penalties..... might help to not fuck over the next person. Too many employees working at the Santa Barbara location just sitting on their asses drinking Starbucks. Which forced me to drive to Lompoc to get the moving truck myself, since Santa Barbara did not have enough “man power” to do so. In Lompoc, the associate was lovely.

It's a great full service Uhaul. The staff are professional and accommodating. We appreciate them.

Pick up was quick and easy. Drop off was fast and efficient. Customer service was great! This was my first time renting a truck with U-HAUL and I will definitely be back!

Clean nice knowledgeable service

It was ok but trying to move out when it’s almost pitch black where the unit was located was hard! Also scary. The people I interacted with were really nice but just not a good area.

We will be in tomorrow AM to finish up our rental. But I accidentally gave you the wrong credit card, and the manger at the storage arranged for me to change it with you tomorrow AM. See you then! RS

Jesus, was very accommodating in helping me select which storage unit we needed as well as the other options available to me to include the truck rentals for out upcoming move.

I received excellent customer service and was in and out quickly. I was able to get what I needed at a fair price.

We were impressed by the professional and friendly manner of employees. Very pleasant experience all around!

The staff was always helpful & kind... once you were able to get their attention. Sometimes they would be dealing with something in front of them and not acknowledge you when you walked in.

Fast service and convenient.

Since first opening and now it has really gone down. To many uhaul trucks taking up to much space. No place for customers to park. Not as clean as it used to be.

Excellent service! Your guy who worked yesterday (10/6/19) was super helpful, thanks again!

Clean!👍🏼

I was given 2 of the wrong sized units after ordering one larger unit and expected to pay double. They told me that in order to seek out at then end of the month they intentionally overbook units etc.

Very helpful to my daughter

I received excellent customer service. Would recommend your company to everyone

A helpful staff

Thank you for going the extra mile to try to help me get the best value for my money.

Thanks for the wonderful service

The gentleman that checked me in was nice friendly and extremely helpful

The staff at VULCAN uhaul & storage is beyond kind and helpful! They are absolutely AMAZING! God bless uhaul storage on Vulcan drive in Vandenberg Village! THEY ARE THE ABSOLUTE BEST

I am a unhappy customer, because I had to pay for 3 storage's and the inconvenience of dealing with 3 storage's . insurance, padlocks, inside storage's instead of an outside overhead door. with easy

Everything went smoothly, but the office staff acted like I was putting her out every time I came in.

Great service! Great people! Would absolutely recommend to anyone looking to move their family across country. Thanks!

Asked to change to a ground level unit-- 10x18 the same price as a 10X20 WHY? No answer. Music echoed through inside spaces, had to ask to please turn it down. Could not return truck "out to lunch"

C

Clean and very helpful staff. Great experience.

Best storage facility I’ve ever used

The only concern I had was the website. When I wanted to pay online, I couldn't get signed on! Very frustrating!

Great storage.

No

Very friendly and helpful staff. Thank you.

Rochelle and this facility have restored my respect for Uhaul. thank you!

The Lompoc location of Uhaul did an amazing job of taking care of setting me up with a storage unit and helping me. I was surprised as my experience with Uhaul up until this point was HORRIBLE.

Most of the time I was blocked by some piece of parked machinery or crated storage, a staff member blocking the entrance with golf cart getting washed, or customer blocking exit, 2nd exit closed.

The manager was most helpful and accommodating and I greatly appreciate it. Would recommend

The staff was very professional, knowledgeable and helpful. They gave me the best option for my rental situation.

Had small issue with the gates not allowing access after office closing, even to allow one to leave! Maybe the gate should allow one to leave 15-20 minutes after closing, but not enter?

Staff is always helpful.

Matthew did an excellent job of explaining my storage options. Thanks

Efficient and friendly