Customer Reviews for U-Haul Moving & Storage of Lincolnshire

1814 comentarios

200-300 Industrial Dr   Lincolnshire, IL 60069

(224) 543-3093

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(224) 543-3093

200-300 Industrial Dr
Lincolnshire, IL 60069

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Reminders about Pickup and time policy could have been helpful. Thanks.

Nandkishor N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Oleg B. 
Clasificación:
2.0

The truck spilled all over the road the transmission fluid. I expected in good conditions your truck so, your mechanic guy needs to pay attention in prevent issues like happened to me. You can save lives, time and more. No matter what happened you charged me $84.00 for your service. Some days after that happened, someone called me to said that the truck is overdue?. Please listen your customers and I hope you prevent future problems.

IRMA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabu V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris N. 
Clasificación:
5.0

Very busy day at the facility but the person helping us was clear and able to get us checked in fast... even while helping multiple customers at once. Have met the general manager on another occasion and he was extremely competent, quick to help. The indoor climate controlled storage was very clean and well maintained. Room I rented is perfect for us.

Eric R.  |  First Impressions 
Clasificación:
5.0

I'm really thankful to Joseph for his help in providing the best customer service.

PRATHAMESH T. 
Clasificación:
3.0

The salesperson was pushy about getting the insurance. I wasn't going to get it but he pushed hard for it and I ended up getting it. My main complaint is with the return process via the website. I returned it after hours. I thought I could do the check out process from home, but I had to go back to the site. The location was not being recognized and I called for help. I was on hold for 30 minutes in dark open area. I had to log back into account 5 times to finish the process. The whole process to return took over an hour.

HONG K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LONNIE H. 
Clasificación:
1.0

No one where there

mike M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABHISHEK S. 
Clasificación:
5.0

Great service, easy drop off

Catherine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

XIANGDONG X. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW N. 
Clasificación:
1.0

One of the staff members was rude and unprofessional. Equipment was not inspected before we arrived resulting in delays. Staff did not offer to help to hook up the equipment.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy B. 
Clasificación:
4.0

The cab of the truck had a leak in it and the exhaust would come into the cab. I had to drive with both windows open. Luckily I had a local drive. This could have been very dangerous on a long drive or in the winter. I don't know how long you keep trucks in service, but this one was ridden HARD!! I have rented on 2 other occasions and have not experienced this.

Paul S. 
Clasificación:
2.0

Please check what is the actual fuel in Truck & as per that put that in Truck. There is a mismatch what is teh actual fuel & what is updated in contract.

AVAS KUMAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARTLOMIEJ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W.  |  Overall Experience 
Clasificación:
5.0

all good

ALLEN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRETT M. 
Clasificación:
2.0

You can start by listening. I told the attendant that I filled the tank back to where I received it at which was 5/8, not 3/4 as it stated and that the person made a mistake. The attendant had no time to listen and when I got home I was charged for gas. I was not happy about this customer service at all.

STEVEN A. 
Clasificación:
2.0

After returning the unit to the location made the remarks accusing me of “hitting something” on the right side of the vehicle!?!? I explained that I have been driving trucks this size and larger for years and that I have pics/video showing the same damage when I picked up the vehicle earlier. Only then did he back down. PLEASE EDUCATE YOUR REPS THAT YOU TRUST THE CUSTOMER WITH THE EQUIPMENT AND WE SHOULD BE ABLE TO TRUST THEM TO BE HONEST AND PROFESSIONAL DURING THESE TRANSACTIONS!

CALVIN A. 
Clasificación:
5.0

Fast, easy system to reserve truck. Good customer service getting the truck and returning the vehicle.

BRIAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN D. 
Clasificación:
5.0

Quick and efficient drop off location.

Hunter S. 
Clasificación:
5.0

Mobile phone pick-up went easier than I anticipated

Everett B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT A. 
Clasificación:
4.0

Truck had serious mechanical issues.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANSAR UUGAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE M. 
Clasificación:
5.0

People were friendly and professional. This included phone conversations to set up locations for equipment.

Charles V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell B. 
Clasificación:
5.0

Great job. Keep it up

William P. 
Clasificación:
5.0

Very nice storage place. Even has alarms on each unit.

Richard J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW A. 
Clasificación:
5.0

Friendly and personable staff from pickup to drop off.

Nathan B. 
Clasificación:
5.0

Location was good but I don't like Uhaul's policy of not guaranteeing a trailer for my reservation dates. It made for a very stressful experience.

Kathy B. 
Clasificación:
5.0

Justin is a very busy man! Who provides great customer service - thanks!

JULIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE M. 
Clasificación:
5.0

The vehicle I rented was spotless. It was ready when I came to pick it up. Drop off was simple and quick.

THOMAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH J. 
Clasificación:
5.0

The Lincolnshire U-Haul location was an undiscovered gem until recently. Now we know. We‘ll be using this facility again in future.

Jason E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee V. 
Clasificación:
5.0

Great service and have used this location several wand will again.

jeff H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

I rented a 9' Cargo Van so I could move items into a storage unit. The van I rented was new, clean and work exceptional. The location I rented from was convenient and offered a large rental selection. NOTE TO RENTERS: The reason I rented a utility van instead of the 10' truck was the advertisement online said, "Holds queen size mattress". Well, this utility van does NOT hold the queen size box spring that goes with the queen size mattress. A queen size mattress has to be sandwiched into the van. Renters beware!

MAUREEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Biju N. 
Clasificación:
5.0

Gracias

MIKE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald J. 
Clasificación:
5.0

The gentleman behind the desk was very very nice.

ELEANOR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
5.0

Had a lot of trouble with the web site. the pop ups to accept the contract did not work properly. Tried to call for help to the 800 # and was on hold for 30 minutes and never was able to talk to anyone.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELDON S. 
Clasificación:
4.0

The location itself was fine for a uhaul pickup. However it was 30 miles from where I originally reserved my pick up for. So, 30 away and 30 back and charged for 60 miles I didn't originally need.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DHATHATHRIYAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS C. 
Clasificación:
5.0

person at reception was really professional and nice.

ABHISHEK C. 
Clasificación:
5.0

Justin was great to work with!

BRETT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariunbold E. 
Clasificación:
4.0

Uhaul website and mobile app were down all day of my original reservation. That has screwed up everything related to this move for me. I didn't even get an apology email from the corporate office, I am not even talking about a discount for my reservation. Very disappointed and will book somewhere else next time.

ELDAR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGERIO C. 
Clasificación:
5.0

Joe and Justin are fabulous gents. Very personable and professional. Thanks! Harry

Harry C. 
Clasificación:
5.0

The staff was excellent! I would definitely rent from this location again and readily refer this location to family, friends and colleagues.

ALVIN C. 
Clasificación:
5.0

All good

NOHEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN C.  |  Overall Experience 
Clasificación:
5.0

Easy to rent and return.

Richard A. 
Clasificación:
1.0

The customer service was horrible

TAMARA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ACHILA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA K. 
Clasificación:
4.0

The staff was overwhelmed. I tried calling twice and was on hold for over twenty minutes and still no one answered. When I arrived the team member said “yeah, I'm all over the place.” I did not want the insurance when I placed the order on line but was not able to proceed unless I accepted it. The pricing was great and the truck I got was great so I did get what I wanted. Maybe they were just having a bad day.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nishant P. 
Clasificación:
5.0

Justin was great - he was friendly and efficient.

MARK W. 
Clasificación:
5.0

Staff was excellent- very helpful and friendly!

Aline L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANANDA VIGNESWAR S. 
Clasificación:
5.0

Very clean facility and helpful staff.

sheldon r.  |  Overall Experience 
Clasificación:
4.0

Better coordination between corporate and people on the floor

JOHNNY Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

miguel r.  |  Overall Experience 
Clasificación:
5.0

Joe was very accommodating and worked around my schedule coming in from another state. Clean facility, good experience

Jeff H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  First Impressions 
Clasificación:
5.0

Chris did an excellent job--professional, competent, customer focused.

Gene S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN C.  |  First Impressions 
Clasificación:
5.0

Love this facility and all the staff that work here!!! Special group of folks that help and support!!

Diane B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B.  |  Overall Experience 
Clasificación:
5.0

Everyone was so sweet and helpful. Thank you!!

Diane B.  |  First Impressions 
Clasificación:
5.0

Awesome staff, very helpful! Has the right equipment for my needs.

Julio M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james p.  |  Overall Experience 
Clasificación:
5.0

Joe was a great help and has been for equipment rental, as well

David A.  |  Overall Experience 
Clasificación:
5.0

Very easy to move in, the contrat was silly why you need 2 different addresses and 3 different phone numbers is crazy. Otherwise it was a good experience

JAMES G.  |  First Impressions 
Clasificación:
3.0

I don't recommend Uhaul at all. I received toll violations and asked for more information over the phone and email. I also clicked on the link, "More Info" from a text. No info. My card was charged.

Don C.  |  Overall Experience 
Clasificación:
1.0

Got a text for toll violations. I inquired about them and was told plaza numbers and lane numbers. I clicked on a link on an email tickets@uhaul.com and asked what highway or exit and got not reply.

Don C.  |  First Impressions 
Clasificación:
5.0

We had a lot of trouble with this particular move, but the easiest part was coming to Lincolnshire. Attendant was amazing and solved our return issue.

Thomas P.  |  First Impressions 
Clasificación:
5.0

3 years use. Awesome customer service. Exactly as advertised. Gracias.

Alan C.  |  Overall Experience 
Clasificación:
5.0

Every person I dealt with was friendly and helpful. High marks to all for going over and above.

Scott E.  |  Overall Experience 
Clasificación:
5.0

alex is a great guy

Andrew F.  |  First Impressions 
Clasificación:
3.0

Guy who worked there was a bit of a jerk at first. He was ok by the end of the day when we returned the truck. He did his job though so it was fine.

Anna L.  |  First Impressions 
Clasificación:
4.0

it was quick and easy to get signed up and put our items into storage

samuel f.  |  First Impressions 
Clasificación:
5.0

I really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.

robin G.  |  First Impressions 
Clasificación:
5.0

The crew who brought my uBox to the house was friendly, professional, and on time! Thanks!!

Sarah B.  |  Overall Experience 
Clasificación:
5.0

Aaaa

Scott K.  |  Overall Experience 
Clasificación:
3.0

GREAT PLACE TO STORE BUT STORAGE PRICE IS TO HIGH WHEN I DID NOT USE THE WHOLE MONTH OF STORGAE JUST TEN DAYS AND THEY DO NOT PRORATE FOR YOU IN WHICH THEY SHOULD.

Dianna D.  |  Overall Experience 
Clasificación:
5.0

The staff was super helpful with coordinating unloading 2 U-Boxes into our storage unit.

Linda B.  |  Overall Experience 
Clasificación:
5.0

Tyler who was customer service agent was most accommodating...He was friendly, and quick with our transaction. The store was very clean and our space we rented immaculate!

Michael S. | Reservación
Clasificación:
5.0

The lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.

Pamela G. | Reservación
No se han enviado comentarios para esta ubicación.

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