Made a reservation in March, but was told on day of rental, no trucks available. Found a truck an hour away, but the window was broken. We had no choice but to take it. Crappy company. They suck
Gary P.Customer Reviews for U-Haul Moving & Storage of Buffalo Grove
Testimonials From Recent Customers
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Staff is very helpful
paul S.I said very clearly that my husband is coming to pick it up and the representative reassure me that it was fine. Gave his phone and name so my husband will be on file as well. And still it took him 1h. To verified him.... and in the was 24h Our pick up location was changed!!!! No email informing me for that change or even a phone call. Very disappointed with you! Definitely won't recommend. U HAUL anymore
Georgi B.Neither the app nor the website worked this morning @9:30am CST so all of us had to wait in line to be served by the overwhelmed single employee working there. The checkout process therefore took 40 minutes - way too long. When I was helped though it went quickly. And the check in process at the end was very fast/excellent.
Lisa R.Very helpful staff. Clean and good price
marty L.Have additional personnel at day's end
Robert K.The guy that helped us was great
Barry K.there's needs to be more people staffed for a larger location like this
Ronald V.When picking up the trailer the computer showed the wrong price - $200.00 more than what was agreed. The rep. corrected the price. The numerous texts I received did not indicate the cost but should have to eliminate confusion.
Tom G.Put the fire extinguisher and the viechle was not well running
ROMAN P.👍
MIKE M.Chris was very helpful and accommodating. I really appreciate the great customer service!
Mark L.Great personal
Arkadiy K.Great service every time
Jeff H.Very professional and helpful Great staff
jerome S.Truck leaked a little when driving in the rain, didn't damage too much but could have been a problem if I had other more sensitive things up in the attic. Fortunately didn't need to put much up there. Also, a lot of existing damage that wasn't marked so I had to take photos. Everyone was really friendly though.
THOMAS F.The person working on Saturday was extremely helpful, very customer focused and went above and beyond making sure I fully understood the trailer and truly seemed to care about my experience. Thank you so much!
William D.Location should have parking for guests near the office.
Raman G.The gentleman who helped me was effective but not particularly friendly. I remember speaking to him on the phone as well and had the same experience
David O.JOE WAS ABSOLUTELY THE BEST!! HE IS AWESOME AT WHAT HE DOES! VERY NICE GUY!! THANK YOU SO MUCH!! VERY INFORMATIVE! WE APPRECIATE HIM!
Adriese B.Lincolnshire U-Haul is the Gold standard of U-Haul dealers
Neal E.Got charged money for fuel when i returned the truck with same amount of fuel as it was taken out. There was no reasoning with the person on premises, he was rude, lazy and dismissive. Never renting at this location again!
Mauricio G.I spent 3 minutes to pickup a trailer and 2 minutes to return. Excellent service. I spent minimum time in uhaul. I use uhaul at least twice a year for last 10 years as my kids were in the college. This was the best experience with uhaul.
Paul K.I am very happy with the service.
LEONID S.Excellent service, as always!!!
WILLIAM H.Gracias
MIKE M.Nice staff!
Xinyan L.Always a good experience .
KENNETH R.The Lincolnshire U-Haul location was very clean, professional, and staff were helpful and friendly. I'm glad to have such a well-running UHaul facility near me. I'd definitely use them again.
Elizabeth M.The U-Haul rental process is extremely easy and efficient, as well as reasonably priced. We've used U-Haul twice recently and have been very satisfied both times.
ELIZABETH E.Who ever give me the Van,he is very rude and fighting with me.
VENKATESWARA Y.Nothing business was amazing .
Jacob Z.Nothing your staff did a great job walking us through everything step-by-step
kreg P.Great service
VLADIMIR L.N/C
Jonathan R.The 10' rental had a windshield seal taped to the cabin and the top was hitting the roof hard during the drive. Aside from that, no issues.
ROMAN K.Very nice and kind professional help !!!!!
KWANG K.Nada
CHARLES G.Email confirmation for my appointment was for 8:30 am however the location did not open until 9. We were waiting for half an hour based on the confirmation I received. This threw our schedule off and forced us to rethink some of our plans for the move. Disappointing to see given that this was truly a UHaul location and not a separate business that offered UHaul pick up.
Jeff G.Well worth driving extra miles to this location. Help is fast, efficient, and knowledgeable. No surprises. Ever.
NEAL E.The gas tank was at 1/4 but the U-Haul charged me extra when I dropped it.
SEPEHR O.All went well. However what I would do to personalize better service is to show the customer how to use the equipment. Like windshield wipers lights adjust any mirrors so the renter does not get into an accident being unfamiliar with the vehicle.
RUSSELL R.Provide better customer service! People working there are not nice to the customers. I was feeling guilty after I was extending my rental time.
Karol S.All good
Mario M.Great service and always have a trailer available and ready to go!!
JEFFREY H.The representative, I ran into in the morning could have been little friendly. I wish I had opted for humanness option to obtain keys.
Yogesh C.The facility's location is very convenient and very clean. The staff is helpful and friendly. This is by far the best storage place I've used. Thanks for your good service. Keep it up..!!
JOSE M. | Overall ExperienceNot a satisfying experience by any definition.
paul h. | Overall ExperienceI’ve never experienced such bad vibes from a a a service person.
PAUL H. | First ImpressionsGreat people who also did a great job working thru their parking lot redo. They should get big bonus for their efforts. Happy New Year!!
dave b. | Overall ExperienceGreat workers. Always helpful and friendly. Used this location many times with ZERO complaints.
JEAN S. | First ImpressionsGood facilities, clean and safe... friendly staff ...can't ask for more..!
JOSE M. | First ImpressionsOnly thing was there wasn’t a elevator to carry things to the second floor
Keianna W. | Online Move InThis location needs workers with better Customer service skills. There was construction going on at this location to where the location was shutting down certain weeks without giving heads up. There were no emails, text messages, nor calls sent out. The staff was rude when it came to pulling into the location that was hard to access because of the construction. I was forced to move my items earlier than intended. As I just so happened to retreive some items one Friday (October 15th), I was told that I would not be able to retrieve any of my items after Monday (October 18th) because of more construction (This will be the second time this location was shut down for construction purposes) Had I not drove up there that Friday I would not have known that. To top it off, I was charged a $25 cleaning fee for basically using the dumpster at the facility. Only 3 items was placed in the dumpster at the facility, but no items would have been left behind had I been able to get the my things out at my normal intended date. Although the location was clean, the hassle was not worth the business.
DEON R. | Overall ExperienceJoe was outstanding. He went above and beyond to answer all of my questions. His knowledge with the facility and equipment is outstanding! Please be sure to give him the recognition that he well deserves. Ricky L.
Ricky L. | First ImpressionsI don't have any negative experience, All around was great.
Elias c. | Overall ExperienceNice, informed support from your team. Much appreciated. Thanx Dave
dave b. | First ImpressionsI reserved and paid for a 1st floor ADA compliant unit. When I was brought to the unit it was up a flight of stairs with no ramp or elevator access. When I told the attendant about this he said just because you reserve it doesn't mean you get it. It's first come first serve. I said well I am paying $10 more a month for that selection. He didn't give me any other options. I also was supposed to get a free lock upon checkin he made me pay for it. Then when he opened my unit took my lock that was provided inside the unit with a note.
Brandon L. | First Impressionsif you have a place to park your truck please let me know.
VALERIY H. | Overall ExperienceWorker went above and beyond helping check me into the locker and figuring out which was right quickly.
David D. | First ImpressionsDid not catch the guy at the front, he was not a manager, but he was absolutely great.
jenna d. | First ImpressionsJoe was wonderful and made the whole moving process much easier.
Kathleen L. | First ImpressionsStorage unit and building was clean and easy to move around in. Plenty of equipment to help move things in with. Overall a great experience.
Lloyd G. | Overall ExperienceVery busy day at the facility but the person helping us was clear and able to get us checked in fast... even while helping multiple customers at once. Have met the general manager on another occasion and he was extremely competent, quick to help. The indoor climate controlled storage was very clean and well maintained. Room I rented is perfect for us.
Eric R. | First ImpressionsVery nice storage place. Even has alarms on each unit.
Richard J. | Online Move InVery clean facility and helpful staff.
sheldon r. | Overall ExperienceBetter coordination between corporate and people on the floor
JOHNNY Q. | Overall ExperienceJoe was very accommodating and worked around my schedule coming in from another state. Clean facility, good experience
Jeff H. | First ImpressionsChris did an excellent job--professional, competent, customer focused.
Gene S. | First ImpressionsLove this facility and all the staff that work here!!! Special group of folks that help and support!!
Diane B. | Overall ExperienceEveryone was so sweet and helpful. Thank you!!
Diane B. | First ImpressionsAwesome staff, very helpful! Has the right equipment for my needs.
Julio M. | Overall ExperienceJoe was a great help and has been for equipment rental, as well
David A. | Overall ExperienceVery easy to move in, the contrat was silly why you need 2 different addresses and 3 different phone numbers is crazy. Otherwise it was a good experience
JAMES G. | First ImpressionsI don't recommend Uhaul at all. I received toll violations and asked for more information over the phone and email. I also clicked on the link, "More Info" from a text. No info. My card was charged.
Don C. | Overall ExperienceGot a text for toll violations. I inquired about them and was told plaza numbers and lane numbers. I clicked on a link on an email tickets@uhaul.com and asked what highway or exit and got not reply.
Don C. | First ImpressionsWe had a lot of trouble with this particular move, but the easiest part was coming to Lincolnshire. Attendant was amazing and solved our return issue.
Thomas P. | First Impressions3 years use. Awesome customer service. Exactly as advertised. Gracias.
Alan C. | Overall ExperienceEvery person I dealt with was friendly and helpful. High marks to all for going over and above.
Scott E. | Overall Experiencealex is a great guy
Andrew F. | First ImpressionsGuy who worked there was a bit of a jerk at first. He was ok by the end of the day when we returned the truck. He did his job though so it was fine.
Anna L. | First Impressionsit was quick and easy to get signed up and put our items into storage
samuel f. | First ImpressionsI really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.
robin G. | First ImpressionsThe crew who brought my uBox to the house was friendly, professional, and on time! Thanks!!
Sarah B. | Overall ExperienceAaaa
Scott K. | Overall ExperienceGREAT PLACE TO STORE BUT STORAGE PRICE IS TO HIGH WHEN I DID NOT USE THE WHOLE MONTH OF STORGAE JUST TEN DAYS AND THEY DO NOT PRORATE FOR YOU IN WHICH THEY SHOULD.
Dianna D. | Overall ExperienceThe staff was super helpful with coordinating unloading 2 U-Boxes into our storage unit.
Linda B. | Overall ExperienceTyler who was customer service agent was most accommodating...He was friendly, and quick with our transaction. The store was very clean and our space we rented immaculate!
Michael S. | ReservaciónThe lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.
Pamela G. | ReservaciónDefinitely recommend
Yordan D. | Overall ExperienceAll around great .. good value for your money with a very friendly staff
Pepper R. | Overall ExperienceAlex and Travis were excellent! They did everything possible to assist us. I would highly recommend this location.
David N. | Overall Experience