Uhaul website and mobile app were down all day of my original reservation. That has screwed up everything related to this move for me. I didn't even get an apology email from the corporate office, I am not even talking about a discount for my reservation. Very disappointed and will book somewhere else next time.ELDAR A.
Customer Reviews for U-Haul Moving & Storage of Lincolnshire
Lincolnshire, IL 60069
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ROGERIO C.
Joe and Justin are fabulous gents. Very personable and professional. Thanks! HarryHarry C.
The staff was excellent! I would definitely rent from this location again and readily refer this location to family, friends and colleagues.ALVIN C.
All goodNOHEL G.
El cliente no dejó un comentario.CHRISTIAN C. | Overall Experience
Easy to rent and return.Richard A.
The customer service was horribleTAMARA R.
El cliente no dejó un comentario.ACHILA J.
El cliente no dejó un comentario.PATRICIA K.
The staff was overwhelmed. I tried calling twice and was on hold for over twenty minutes and still no one answered. When I arrived the team member said â€œyeah, I'm all over the place.â€ I did not want the insurance when I placed the order on line but was not able to proceed unless I accepted it. The pricing was great and the truck I got was great so I did get what I wanted. Maybe they were just having a bad day.Michael K.
El cliente no dejó un comentario.Nishant P.
Justin was great - he was friendly and efficient.MARK W.
Staff was excellent- very helpful and friendly!Aline L.
El cliente no dejó un comentario.Mike B.
El cliente no dejó un comentario.ANANDA VIGNESWAR S.
Very friendly, upbeat and quickCHELSEA B.
El cliente no dejó un comentario.Michael L.
Frustrating when I pick a location and the day before I get sent to another location further away. Happened the last two times I rented from UHaul.DOUGLAS Z.
The man behind the counter was very helpful.PAMELA G.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.NATHAN B.
El cliente no dejó un comentario.ATHANASIOS P.
El cliente no dejó un comentario.QIANA W.
El cliente no dejó un comentario.Al Z.
El cliente no dejó un comentario.ROBERT P.
El cliente no dejó un comentario.Dustin E.
Add 26 ft truck to this locationSTEVE T.
Everything was perfect ... simple pick-up and drop off.Linas O.
El cliente no dejó un comentario.ALEXANDRIA IDELL H.
No further comments.ARTHUR P.
El cliente no dejó un comentario.SHARATH U.
Great service, got me in and out fast with no hoops. Give the guy working that day a raise.JASON C.
El cliente no dejó un comentario.SHERWIN K.
First customer agent was very cold and impersonal. No personality, and very mechanical. A slow disappointing experience. The guy who did the return was GREAT!Michael M.
El cliente no dejó un comentario.Christopher W.
Finish with your 1st customer before moving into another one and letting them wait 30 min until you decide to come back. I appreciate the manager of the store because he saw my frustration and got me out of there in less than 3 min.DIANA S.
El cliente no dejó un comentario.LAURIE R.
Quick and simple check in with making the reservation online.AARNE E.
The mobile check in should be explained before hand better. (Ie. Check in using your phone, you will enter an alt contact and we will call them to verify,etc.) the pages were loading slowly making the check in process difficult and having to figure out what page I refreshedMarisol J.
El cliente no dejó un comentario.MITCHELL S.
El cliente no dejó un comentario.JOHN G.
Not a thing. An outstanding experience. Was very impressed with everything, from efficient online sign-up to hookup to returning the trailer. Was actually in and out in under 5 minutes. Will go out of my way to rent from this location again.ROGER K.
El cliente no dejó un comentario.Kevin P.
Parking lot muddy, dark on return on Sunday mnight (self-served unhook). Your software would not recognize your location. Waited 16 min for agent to answer a call. 45 minutes to return a trailer!FRANK B.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.MICHAEL S.
Dirty old truck.Goran P.
El cliente no dejó un comentario.AMI G.
The guy who helped me was awesomeLARRY W.
Everything was great quick in quick outDAVID P.
Very friendly service.Gabay M.
The only person at the location, for the past 2 rentals at this location is awful. Not friendly, does not have ANY customer service experience and is unhappy. He should get a new jobBRUCE B.
The guy seemed to have a chip on his shoulder, they pointed to the truck, didn't explain anything or show me the supplies I had ordered - which when I got home we found the regular sized dolly wasn't in the truck, so they must have been out of them and just didn't tell me.CHRISTIAN W.
Compartment was generally ok but cupholder needed thorough cleaning. Truck was ready on time but missed preinspection reminder. I had issue with windshield lining coming off on a highway. Need attention for safety.JOHWA L.
Nothing the guy that help me was greatMARC G.
The steering was a little on the loose side, but overall it drove goodMICHAEL W.
El cliente no dejó un comentario.JAMES K.
El cliente no dejó un comentario.STEVEN M.
Personnel seemed surly to me, but able to get me thru process fairly quickly. (I had completed pre-registration except for scanning license).) Windshield of vehicle VERY dirty. Rest of vehicle clean. Vehicle had on 2000 Mike's on odometer, worked well. Only 1/4 tank of gas in vehicle. :-(STEPHEN C.
El cliente no dejó un comentario.Steven B.
Better signage for key dropZack C.
El cliente no dejó un comentario.Lance L.
Very clean facility and helpful staff.sheldon r. | Overall Experience
My experience was absolutely amazing. The gentleman took extra time out of his day to give me hands on learning about the trailer that i was very worried about if I would be able to do on my own. I have always rented from uhaul but this has solidified my relationship with the company. A++ experienceLAKENYA R.
Justin was very professional, a very smooth experience. ¡Gracias!JOHN C.
The 17 foot truck I rented was on it's last leg. It drove horribly. It seemed to not want to shift gears at times. It really needs some serious engine and or transmission work.Steven K.
saw error on truck need oil replacement and was charged for after hours service fee,Alexander B.
Equipment was clean. The ignition switch was extremely difficult to turn. Was told if have to jiggle it to get it to work. Seems to me that this should be repaired so that there are no issues.David G.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.JEFFREY C.
Nice staffWILLIAM C.
thorough inspection of trucks upon return. accident info not reflected on report.PATRICIO C.
El cliente no dejó un comentario.JEFFREY H.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.Carl A.
Better coordination between corporate and people on the floorJOHNNY Q. | Overall Experience
Too costly in price for the advertised versus the actual price!!Calvin I.
We wanted to drop the trailer at a much closer local (30 miles closer to where we were moving) and they would not take it back despite having all the paperwork. So we had to drive it 30 miles back to original place. Very disappointed in the lack of flexibility.Lisa K.
Great experience. Quick and simple.JAMES N.
Excellent service. I am very happy with the service I received. I strongly recomen their services to everybody.RAMON D.
Very nice and clean van. Very helpful and efficient person working at the store.MICHAEL F.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.DEAN H.
El cliente no dejó un comentario.SCOTT K.
El cliente no dejó un comentario.RICHARD R.
El cliente no dejó un comentario.DENIS M.
El cliente no dejó un comentario.KEVIN H.
El cliente no dejó un comentario.Jerome H.
El cliente no dejó un comentario.Alex M.
El cliente no dejó un comentario.John K. | Overall Experience
Simplify the process of returning the vehicle. Since we are doing more of your job, either make it easier or offer a rewards program.MITCHEL F.
El cliente no dejó un comentario.miguel r. | Overall Experience
El cliente no dejó un comentario.John K.
Joe was excellent. He answered all my questions. Extremely helpful.CARLOS P.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.ELIZABETH W.
El cliente no dejó un comentario.Elise M.
Very quick and efficient custom service when I dropped of my rental truck. ¡Gracias!Ian P.
El cliente no dejó un comentario.ubaldo G.
Joe was very accommodating and worked around my schedule coming in from another state. Clean facility, good experienceJeff H. | First Impressions
El cliente no dejó un comentario.John K. | First Impressions
Chris did an excellent job--professional, competent, customer focused.Gene S. | First Impressions
El cliente no dejó un comentario.CHRISTIAN C. | First Impressions
Love this facility and all the staff that work here!!! Special group of folks that help and support!!Diane B. | Overall Experience
El cliente no dejó un comentario.Linda B. | Overall Experience
Everyone was so sweet and helpful. Thank you!!Diane B. | First Impressions
Awesome staff, very helpful! Has the right equipment for my needs.Julio M. | Overall Experience
El cliente no dejó un comentario.james p. | Overall Experience
Joe was a great help and has been for equipment rental, as wellDavid A. | Overall Experience
Very easy to move in, the contrat was silly why you need 2 different addresses and 3 different phone numbers is crazy. Otherwise it was a good experienceJAMES G. | First Impressions
I don't recommend Uhaul at all. I received toll violations and asked for more information over the phone and email. I also clicked on the link, "More Info" from a text. No info. My card was charged.Don C. | Overall Experience
Got a text for toll violations. I inquired about them and was told plaza numbers and lane numbers. I clicked on a link on an email email@example.com and asked what highway or exit and got not reply.Don C. | First Impressions
We had a lot of trouble with this particular move, but the easiest part was coming to Lincolnshire. Attendant was amazing and solved our return issue.Thomas P. | First Impressions
3 years use. Awesome customer service. Exactly as advertised. Gracias.Alan C. | Overall Experience
Every person I dealt with was friendly and helpful. High marks to all for going over and above.Scott E. | Overall Experience
alex is a great guyAndrew F. | First Impressions
Guy who worked there was a bit of a jerk at first. He was ok by the end of the day when we returned the truck. He did his job though so it was fine.Anna L. | First Impressions
it was quick and easy to get signed up and put our items into storagesamuel f. | First Impressions
I really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.robin G. | First Impressions
The crew who brought my uBox to the house was friendly, professional, and on time! Thanks!!Sarah B. | Overall Experience
AaaaScott K. | Overall Experience
GREAT PLACE TO STORE BUT STORAGE PRICE IS TO HIGH WHEN I DID NOT USE THE WHOLE MONTH OF STORGAE JUST TEN DAYS AND THEY DO NOT PRORATE FOR YOU IN WHICH THEY SHOULD.Dianna D. | Overall Experience
The staff was super helpful with coordinating unloading 2 U-Boxes into our storage unit.Linda B. | Overall Experience
Tyler who was customer service agent was most accommodating...He was friendly, and quick with our transaction. The store was very clean and our space we rented immaculate!Michael S. | Reservación
The lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.Pamela G. | Reservación
Definitely recommendYordan D. | Overall Experience
All around great .. good value for your money with a very friendly staffPepper R. | Overall Experience
Alex and Travis were excellent! They did everything possible to assist us. I would highly recommend this location.David N. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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