Uhaul website and mobile app were down all day of my original reservation. That has screwed up everything related to this move for me. I didn't even get an apology email from the corporate office, I am not even talking about a discount for my reservation. Very disappointed and will book somewhere else next time.
ELDAR A.Customer Reviews for U-Haul Moving & Storage of Lincolnshire
Testimonials From Recent Customers
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Joe and Justin are fabulous gents. Very personable and professional. Thanks! Harry
Harry C.The staff was excellent! I would definitely rent from this location again and readily refer this location to family, friends and colleagues.
ALVIN C.All good
NOHEL G.Easy to rent and return.
Richard A.The customer service was horrible
TAMARA R.The staff was overwhelmed. I tried calling twice and was on hold for over twenty minutes and still no one answered. When I arrived the team member said “yeah, I'm all over the place.†I did not want the insurance when I placed the order on line but was not able to proceed unless I accepted it. The pricing was great and the truck I got was great so I did get what I wanted. Maybe they were just having a bad day.
Michael K.Justin was great - he was friendly and efficient.
MARK W.Staff was excellent- very helpful and friendly!
Aline L.Very friendly, upbeat and quick
CHELSEA B.Frustrating when I pick a location and the day before I get sent to another location further away. Happened the last two times I rented from UHaul.
DOUGLAS Z.The man behind the counter was very helpful.
PAMELA G.Perfect
VLADIMIR L.Add 26 ft truck to this location
STEVE T.Everything was perfect ... simple pick-up and drop off.
Linas O.Gracias
Mike M.No further comments.
ARTHUR P.Great service, got me in and out fast with no hoops. Give the guy working that day a raise.
JASON C.First customer agent was very cold and impersonal. No personality, and very mechanical. A slow disappointing experience. The guy who did the return was GREAT!
Michael M.Finish with your 1st customer before moving into another one and letting them wait 30 min until you decide to come back. I appreciate the manager of the store because he saw my frustration and got me out of there in less than 3 min.
DIANA S.Quick and simple check in with making the reservation online.
AARNE E.The mobile check in should be explained before hand better. (Ie. Check in using your phone, you will enter an alt contact and we will call them to verify,etc.) the pages were loading slowly making the check in process difficult and having to figure out what page I refreshed
Marisol J.ND
ROBERT S.N/C
Johnny S.Not a thing. An outstanding experience. Was very impressed with everything, from efficient online sign-up to hookup to returning the trailer. Was actually in and out in under 5 minutes. Will go out of my way to rent from this location again.
ROGER K.Parking lot muddy, dark on return on Sunday mnight (self-served unhook). Your software would not recognize your location. Waited 16 min for agent to answer a call. 45 minutes to return a trailer!
FRANK B.Dirty old truck.
Goran P.The guy who helped me was awesome
LARRY W.Everything was great quick in quick out
DAVID P.Very friendly service.
Gabay M.The only person at the location, for the past 2 rentals at this location is awful. Not friendly, does not have ANY customer service experience and is unhappy. He should get a new job
BRUCE B.The guy seemed to have a chip on his shoulder, they pointed to the truck, didn't explain anything or show me the supplies I had ordered - which when I got home we found the regular sized dolly wasn't in the truck, so they must have been out of them and just didn't tell me.
CHRISTIAN W.Compartment was generally ok but cupholder needed thorough cleaning. Truck was ready on time but missed preinspection reminder. I had issue with windshield lining coming off on a highway. Need attention for safety.
JOHWA L.Nothing the guy that help me was great
MARC G.The steering was a little on the loose side, but overall it drove good
MICHAEL W.Personnel seemed surly to me, but able to get me thru process fairly quickly. (I had completed pre-registration except for scanning license).) Windshield of vehicle VERY dirty. Rest of vehicle clean. Vehicle had on 2000 Mike's on odometer, worked well. Only 1/4 tank of gas in vehicle. :-(
STEPHEN C.Better signage for key drop
Zack C.Very clean facility and helpful staff.
sheldon r. | Overall ExperienceMy experience was absolutely amazing. The gentleman took extra time out of his day to give me hands on learning about the trailer that i was very worried about if I would be able to do on my own. I have always rented from uhaul but this has solidified my relationship with the company. A++ experience
LAKENYA R.Justin was very professional, a very smooth experience. ¡Gracias!
JOHN C.The 17 foot truck I rented was on it's last leg. It drove horribly. It seemed to not want to shift gears at times. It really needs some serious engine and or transmission work.
Steven K.saw error on truck need oil replacement and was charged for after hours service fee,
Alexander B.Equipment was clean. The ignition switch was extremely difficult to turn. Was told if have to jiggle it to get it to work. Seems to me that this should be repaired so that there are no issues.
David G.Nice staff
WILLIAM C.thorough inspection of trucks upon return. accident info not reflected on report.
PATRICIO C.Better coordination between corporate and people on the floor
JOHNNY Q. | Overall ExperienceToo costly in price for the advertised versus the actual price!!
Calvin I.We wanted to drop the trailer at a much closer local (30 miles closer to where we were moving) and they would not take it back despite having all the paperwork. So we had to drive it 30 miles back to original place. Very disappointed in the lack of flexibility.
Lisa K.Great experience. Quick and simple.
JAMES N.Excellent service. I am very happy with the service I received. I strongly recomen their services to everybody.
RAMON D.Very nice and clean van. Very helpful and efficient person working at the store.
MICHAEL F.Simplify the process of returning the vehicle. Since we are doing more of your job, either make it easier or offer a rewards program.
MITCHEL F.n/a
Jeremiah P.Joe was excellent. He answered all my questions. Extremely helpful.
CARLOS P.Very quick and efficient custom service when I dropped of my rental truck. ¡Gracias!
Ian P.Joe was very accommodating and worked around my schedule coming in from another state. Clean facility, good experience
Jeff H. | First ImpressionsChris did an excellent job--professional, competent, customer focused.
Gene S. | First ImpressionsLove this facility and all the staff that work here!!! Special group of folks that help and support!!
Diane B. | Overall ExperienceEveryone was so sweet and helpful. Thank you!!
Diane B. | First ImpressionsAwesome staff, very helpful! Has the right equipment for my needs.
Julio M. | Overall ExperienceJoe was a great help and has been for equipment rental, as well
David A. | Overall ExperienceVery easy to move in, the contrat was silly why you need 2 different addresses and 3 different phone numbers is crazy. Otherwise it was a good experience
JAMES G. | First ImpressionsI don't recommend Uhaul at all. I received toll violations and asked for more information over the phone and email. I also clicked on the link, "More Info" from a text. No info. My card was charged.
Don C. | Overall ExperienceGot a text for toll violations. I inquired about them and was told plaza numbers and lane numbers. I clicked on a link on an email tickets@uhaul.com and asked what highway or exit and got not reply.
Don C. | First ImpressionsWe had a lot of trouble with this particular move, but the easiest part was coming to Lincolnshire. Attendant was amazing and solved our return issue.
Thomas P. | First Impressions3 years use. Awesome customer service. Exactly as advertised. Gracias.
Alan C. | Overall ExperienceEvery person I dealt with was friendly and helpful. High marks to all for going over and above.
Scott E. | Overall Experiencealex is a great guy
Andrew F. | First ImpressionsGuy who worked there was a bit of a jerk at first. He was ok by the end of the day when we returned the truck. He did his job though so it was fine.
Anna L. | First Impressionsit was quick and easy to get signed up and put our items into storage
samuel f. | First ImpressionsI really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.
robin G. | First ImpressionsThe crew who brought my uBox to the house was friendly, professional, and on time! Thanks!!
Sarah B. | Overall ExperienceAaaa
Scott K. | Overall ExperienceGREAT PLACE TO STORE BUT STORAGE PRICE IS TO HIGH WHEN I DID NOT USE THE WHOLE MONTH OF STORGAE JUST TEN DAYS AND THEY DO NOT PRORATE FOR YOU IN WHICH THEY SHOULD.
Dianna D. | Overall ExperienceThe staff was super helpful with coordinating unloading 2 U-Boxes into our storage unit.
Linda B. | Overall ExperienceTyler who was customer service agent was most accommodating...He was friendly, and quick with our transaction. The store was very clean and our space we rented immaculate!
Michael S. | ReservaciónThe lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.
Pamela G. | ReservaciónDefinitely recommend
Yordan D. | Overall ExperienceAll around great .. good value for your money with a very friendly staff
Pepper R. | Overall ExperienceAlex and Travis were excellent! They did everything possible to assist us. I would highly recommend this location.
David N. | Overall Experience