Customer Reviews for U-Haul Moving & Storage of Lincolnshire

1,953 comentarios

200-300 Industrial Dr   Lincolnshire, IL 60069

(224) 543-3093

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(224) 543-3093

200-300 Industrial Dr
Lincolnshire, IL 60069

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS S. 
Clasificación:
4.0

Is under construction so was far from clean but been there before and it's fine

RONALD S. 
Clasificación:
3.0

The parking lot was just about unnavigable.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAJID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PURNACHANDAR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jenny G. 
Clasificación:
5.0

Great U-Haul rental. Very clean cargo van and like new dolly. Staff at the Lincolnshire, IL location was excellent. And the building was clean, bright and spacious. Also, a great place to buy all your moving supplies at good prices. Highly recommended. I hope never to have to move another friend (I have done it 8 times already!) but if I do I will again use U-Haul.

Timothy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle E. 
Clasificación:
5.0

Great experience, thank you!

SARA V. 
Clasificación:
5.0

Joe was outstanding. He went above and beyond to answer all of my questions. His knowledge with the facility and equipment is outstanding! Please be sure to give him the recognition that he well deserves. Ricky L.

Ricky L.  |  First Impressions 
Clasificación:
2.0

Equipment was in excellent condition. Employee was rude and quoted a wrong price. Consistently interrupted while I tried to ask clarifying questions and was irritable throughout our interaction.

ADAM CHRISTOPHER H. 
Clasificación:
5.0

As I'm not one to leave feedback I felt recognition should be given: I have had many local rentals and storage units at the Lincolnshire location for years. The salesman Christopher has consistently went over and beyond when I've needed assistance as well as his interactions w other customers as well. It's refreshing to see a young man be so passionate & enjoy his job. Also while I returned my truck I did share this feedback w the manager. Kudos to Christopher!

DELANIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

I think Joe is fabulous and went out of my way to direct my hitch installation to him when the time came.

fernan M. 
Clasificación:
5.0

The vans and trucks I rent are always in perfect condition and Joe is always reliable and dedicated to helping customers check in and out in a timely fashion. It is a pleasure doing business at this location and a big part of that is due to Joe.

CAREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

anastasia s.  |  Overall Experience 
Clasificación:
5.0

Professional Friendly Very helpful A pleasure to deal with.

JEROME S. 
Clasificación:
5.0

Gracias

MIKE M. 
Clasificación:
5.0

Nice people

I C. 
Clasificación:
5.0

When I picked up the truck and paid for it in the shop I thought that was it. When I returned it with a little gas that was needed I was told that I still owed more money for the miles. It cost me $100 in full. Was not happy about that. The man working was great. Just thought it would have been the original price plus gas.

IRIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE S. 
Clasificación:
5.0

I have ordered a furniture dolly by the time I reached the location it was closed and they didn't leave the dolly in the truck which I was picking up.

Labib K. 
Clasificación:
5.0

No recommendations for improvement. The service and experience was exceptional.

SARA L. 
Clasificación:
5.0

Sunday at 2:30pm one of a worker. Unfortunately I forgot his name. He was very kind and work professional. I definitely go back when I need a truck.

Jamie K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
5.0

I had to call the 1-800 number after hours and waited nearly an hour to talk with someone. Aside from that, however, I'd recommend UHaul to others. When I did get a hold of someone they were very helpful.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALOKE RAJ B. 
Clasificación:
5.0

The UHaul customer service team is probably the best customer service I have ever received. The day before we moved, we realized there were some serious issues with the UHaul plan. Customer Service contacted me and resolved the situation. It saved us time, money and made our moving day as stress free as possible. Thank you UHaul, I would very highly recommend UHaul to anybody

MADALINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

Guys were great and helpful!

GERARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELA K. 
Clasificación:
5.0

Well run. Quick and efficient.

David S. 
Clasificación:
5.0

The pickup was perfect.....However!!!!! The drop off sucked. You guys should ask older customers if they can lift the trailer off the hitch. I had a hard time with that. I asked the wife to stand on the back of the trailer to level off some of the weight, it worked. The app was terrible and when I needed support I was on hold for over 20 minutes, bad support. 2 recommendations...1. tell the person it requires them to lift X amount of weight to remove the trailer off the hitch or get a crank on them. 2. Have them test the return app for success before they sit in a dark parking lot for over 40 minutes.

BEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY D. 
Clasificación:
5.0

Fastest easyest most knowledgable customer service agent ever.. so smooth and effiecent.. Thank you

GREG R. 
Clasificación:
4.0

Positive experience, easy to do business with

MARK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

Horrible customer service and harrsssing

patrick P. 
Clasificación:
5.0

Javier exceeded all expectations! :-)

AARON T. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

The gentleman who helped us was great. He was very nice, efficient, and clear. He's why we'd go back to this location. Lincolnshire, IL

Deborah M. 
Clasificación:
5.0

I don't have any negative experience, All around was great.

Elias c.  |  Overall Experience 
Clasificación:
5.0

Smooth fast efficient

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Les V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al Z. 
Clasificación:
5.0

Efficient when getting and returning vahivle. Good job

ARI T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE B. 
Clasificación:
4.0

The tire pressure was too low! I had to pull of the highway and go to a gas station to put air in the tire. I have been to this location a couple of times and overall, it's been a good exerience.

GLENN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

Justin is a very friendly and helpful agent. Glad everything went fine and I could make the move I needed without any trouble.

RAPHAEL M. 
Clasificación:
5.0

It was my first time renting. Joe was great. Helpful & patient. When I dropped off at 6:30PM on Sat the gentleman was professional and had me out of there in 5 minutes. I would 100% recommend this location. JAA

Joseph A. 
Clasificación:
5.0

Great experience. Very easy to reserve and pick up the vehicle at a great price.

Marco L. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRANDI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott J. 
Clasificación:
5.0

Joe was super professional and put customer service first!

JOSEF W. 
Clasificación:
5.0

Joe was great! Got me all set up and rolling early on Saturday after i was late on a pickup on Friday night! Love to visit this facility. Always great place to swap into smaller trucks and leave semi parked while working!

CHAD Z. 
Clasificación:
5.0

Nice, informed support from your team. Much appreciated. Thanx Dave

dave b.  |  First Impressions 
Clasificación:
5.0

The sign outside said to wait in the vehicle when returning it until someone would come to check it out, verify mileage, and make sure everything was good to go. I waited for a while with nobody noticing I was there until I went inside and found someone. Apart from this one minor thing everything went very smoothly and everybody I interacted with was very helpful. The whole process was much easier than I anticipated.

KEVIN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kurt W. 
Clasificación:
5.0

NICE, HELPFUL PEOPLE. THANX DAVE

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy L. 
Clasificación:
2.0

I reserved and paid for a 1st floor ADA compliant unit. When I was brought to the unit it was up a flight of stairs with no ramp or elevator access. When I told the attendant about this he said just because you reserve it doesn't mean you get it. It's first come first serve. I said well I am paying $10 more a month for that selection. He didn't give me any other options. I also was supposed to get a free lock upon checkin he made me pay for it. Then when he opened my unit took my lock that was provided inside the unit with a note.

Brandon L.  |  First Impressions 
Clasificación:
5.0

Guys at pick up and return were great. Very Helpful.

Joseph A. 
Clasificación:
5.0

Everything was great. The staff is excellent and understanding. Justin helped me with the entire process.

Jaison V. 
Clasificación:
5.0

if you have a place to park your truck please let me know.

VALERIY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMEO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alieaksandr K.  |  Overall Experience 
Clasificación:
2.0

The folks at the desk were incredibly condescending and rude. Not just to me, but several customers in the store and during drop off. Would not recommend this location to anyone - and double check your billing before you leave. I got upcharged and when challenged, the price "magically" went down to again.

MICHAEL S. 
Clasificación:
5.0

The web site has issues. The agreements wouldn't pop up and I had to back track which ended up creating two reservations of a van instead of one. I didn't realize this at the time which made the manager very unhappy.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vasile B.  |  Overall Experience 
Clasificación:
1.0

Very rude and unprofessional

ALEXIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

Gas Indicator for the truck not working properly and I have filled extra Gas than I used to the truck. it's more loss for me.

SUDHEER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Our truck's check engine light came on within 15 miles of driving, causing a 12 hour delay in our travel while we determined whether it was safe or unsafe to drive. Dispatch took 2 hours to get back to us, and without seeing the vehicle determined it was not related to the driving performance and told us to drive with the check engine light on. This is not an acceptable level of quality in maintaining those trucks. I assume this is not the fault of this individual location, the service team there was very helpful and friendly. Do better, because we probably won't be using Uhaul again.

JOANNA Y. 
Clasificación:
5.0

Worker went above and beyond helping check me into the locker and figuring out which was right quickly.

David D.  |  First Impressions 
Clasificación:
5.0

Agent there for pickup and drop off was a rock star.

DAVID F. 
Clasificación:
5.0

The worker there was by himself working yet still did an amazing job. Handled everything he could and was still able to help when there was an issue with the system for booking. Glad I choose this uhaul to store and drop off.

DAVID D. 
Clasificación:
5.0

Alex was excellent. The fella that was there with him on Friday and Saturday was terrific, too. I am blanking on his name. The whole experience was smooth. Thank you!!!!

Frances B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ilse K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREY L. 
Clasificación:
5.0

Did not catch the guy at the front, he was not a manager, but he was absolutely great.

jenna d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela Q. 
Clasificación:
1.0

We ordered a truck online with furniture pads and dollies for 9:30 pickup. Followed directions in the email to get vehicle. Add ons were not in truck. Went in to ask about items and person at the counter rudely said he intentionally didn't provide the items in the truck. Stated he wanted to force people to come inside instead of using app. Very unsatisfied that worker would berate me for following email instructions from U-Haul and disrespecting me when I pointed out that I followed exact directions.

Marcques D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G.  |  Overall Experience 
Clasificación:
5.0

Used this location multiple times. They come thru. The person that helped me was Chris.

JAMES P. 
Clasificación:
3.0

When I originally made the reservation, it was for a location closer to me. The confirmation email showed my requested location as the pick up spot, but a text message sent was to for me pre-check in online at the different, farther location. I did not complete the pre-check in onine, and no one called or sent a follow up email letting me know that my reservation was changed to a different location. This ended up eating about one hour of my moving time as we showed up at the requested location on time, only to find our reservation was elsewhere. Then we had to spend about 30 minutes driving through construction and traffic to the new location which was in the opposite direction of where we were going. Other than this, it was a perfectly normal experience with U-haul and we will use them again. Just a little frustrating and disappointing.

Angenette F. 
Clasificación:
5.0

Alex was knowledgeable and helpful.

MICHAEL B. 
Clasificación:
5.0

Joe was super helpful and is always very pleasant

shannon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL Y. 
Clasificación:
5.0

Joe was wonderful and made the whole moving process much easier.

Kathleen L.  |  First Impressions 
Clasificación:
2.0

Very long lines and employees who looked, talked and acted like they wish they were someplace else.

DEAN P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Zbigniew M. 
Clasificación:
5.0

Not much. Chris St. Clair is efficient, effective, advises for best end result for the Client. I was impressed and thankful for his guidance.

GREGORY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl A. 
Clasificación:
3.0

The guy working was just so grumpy and of no help at all

JOSEPH Z. 
Clasificación:
5.0

Nothing, was easy.

STEVEN G. 
Clasificación:
5.0

Storage unit and building was clean and easy to move around in. Plenty of equipment to help move things in with. Overall a great experience.

Lloyd G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug l.  |  Overall Experience 
Clasificación:
5.0

Very busy day at the facility but the person helping us was clear and able to get us checked in fast... even while helping multiple customers at once. Have met the general manager on another occasion and he was extremely competent, quick to help. The indoor climate controlled storage was very clean and well maintained. Room I rented is perfect for us.

Eric R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W.  |  Overall Experience 
Clasificación:
5.0

Very nice storage place. Even has alarms on each unit.

Richard J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN C.  |  Overall Experience 
Clasificación:
5.0

Very clean facility and helpful staff.

sheldon r.  |  Overall Experience 
Clasificación:
4.0

Better coordination between corporate and people on the floor

JOHNNY Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

miguel r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN C.  |  First Impressions 
Clasificación:
5.0

Very easy to move in, the contrat was silly why you need 2 different addresses and 3 different phone numbers is crazy. Otherwise it was a good experience

JAMES G.  |  First Impressions 
Clasificación:
5.0

alex is a great guy

Andrew F.  |  First Impressions 
Clasificación:
5.0

I really appreciate the patience and kindness Justin gave me during a very stressful time. He was very easy to talk to and very helpful. So happy I chose this company for my moving and storage needs.

robin G.  |  First Impressions 
Clasificación:
5.0

The lady on the phone reservation was helpful and cheerful. The young man who helped me get my tailor and storage room set up at the Lincolnshire U-Haul desk was very nice and helpful.

Pamela G. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba