Youall are awesome, thank you!
ANTOINETTE R.Customer Reviews for U-Haul Moving & Storage of Lincoln
Testimonials From Recent Customers
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The staff is great at this location!
regina P.nice place need more help
Herschel B.You need to make the app easier to return your rentals. You should be able to go back and complete the return information. My rental was so time consuming it makes me never yo ever rent one again. The lady who rented this truck to me, told me about a rental being stolen after it was returned to the U-Haul place and it was caught on camera so I'm trying to find my rental because the key and the truck are missing. Find a better way to return rentals please.
Sonja A.our truck broke down with spark plug issues, waited over 4 hours on I35 and Uhaul basically refused to help
Doriana W.The staff at this location is ALWAYS nice and accommodating. They know their stuff about everything U-Haul.
Terrance A.I've never been to a uhaul location that was as friendly and helpful. Made the process much more enjoyable and low stress. The employees there are top notch.
Cole M.Love it
TRACY W. | First ImpressionsStaff are friendly and helpful. They help me to rent my parking spot for my trailer.
MUHITTIN K. | First ImpressionsUnit I had was damp and my items smelled like mildew
KAROLYN M. | Overall ExperienceNot sure if it is the location's responsibility but was on hold for over thirty minutes before I was able to speak to someone. This is calling the local number.
Arthur C.No complaints
Dwayne N.Great customer service!!
Arturo A.I had to go to 3 Uhaul stores to find the locking rod for the ball hitch to secure the trailer to the truck. That is an accessory that probably should be in each store.
Ken K.This location is the best always that's why I try to rent from here everytime
MARTINA B.Awesome service
RICKY V.Everything was just as I expected. Thank you
Ladonna G.Need better securing on storage unit real easy to break in looks like to me or put some cameras on storage units
LARRY R. | First ImpressionsGracias
Latashi C.Picking up the vehicle was a shit show. Which bled over to the delivery. The representative at pickup was extremely condescending and made a stressful situation worse.
Michael D.My experience was near perfect !!!
WILLIE H.Everything is excellent! Thanks again!
Joyce J.The app was not working in the morning, but worked fine at night. It was unable to find me on location, and the scanning of the barcode would claim success but never advance to the next step. It delayed me by almost an hour trying to get the app to work correctly so that I could get my rental. Perhaps a third option where you input the barcode number to prove you are there? It was not making any sense. I also know it was not my phone because that evening upon returning it worked perfectly and even knew I was close by and automatically started the return process. Also, you were not clear about where the key drop off was, and the return instructions made no mention of it.
Pablo B.Be happy and Helpful and Keep giving Good Customer Service.😊
Eveline G.Great management!
JUANITA J. | First ImpressionsN/C
CELAM V.Both the check out and check in were awesome. The ladies that were working on the day of my rental were not only friendly but helpful.
Lisa F.Lady running this location is Awesome!!
Carlos M.newer and larger building in the area
Herschel B.Great customer service!
Dustin L.Honestly the app sucks, go and talk to the people inside. They will literally get you in and out. The lady that helped me was just so nice and straight to it, she helped me within 4 seconds of walking in and hearing my problem. I will come here again just for the service!
Kimberly B.Everyone is great
Havered H.Staff was friendly but the vehicle is too bad and unsafe.
SRINIVAS PRUDHVI M.Good easy process to rent storage
Diane C. | First ImpressionsThe Staff at this location are always nice and friendly, all shifts.
KAREN Lynn M. | Overall ExperienceVery professional Thank you
terrell b. | Overall ExperienceAll good should have the paperwork ready for the customer to save time
Havered H.There were mice in the storage.
Peggy M. | Overall ExperienceGreet the customers when they walk in and actually assist them moving is already a hassle we come to you all to make it easier I was not greeted I was not properly assisted I was given the runaround
tracey P.The truck I rented had a torn seat with a wire sticking out. Overall the truck was fine the staff, Cortez was friendly and helpful.
Kimberly S.James the employee yelled at me like an animal at 4400 N Santa Fe, OKC. My experience with uhaul was horrible. I called to complain and waited for 30 minutes and couldn't reach anyone.
ABRAHAM A.Sonya and Cortez were very professional. I appreciated their recommendations. Very consumer-friendly atmosphere!
Latasha T.Very nice folks. The whole process, rental and return, was painless. Thank you very much. I will call on you if I ever need another rental.
Daniel M.The lady was nice courteous and I will return
Barbara N.Dorleen is awesome! She came out and helped in the cold wind to help. She is very polite, really appreciated her!
Wesley H. | First ImpressionsGreat customer service!!!
Nikeda S. | First ImpressionsPlease commend the two ladies at this location for a job well done. Above and beyond great customer service. Very much willing to help, great positive attitudes, wonderful communication. They made my move much easier with their expertise. I would recommend this location to everyone simply because the service was superb. Gracias.
Nikeda S.Returning on the app worked like a charm. They had the area clear and ready for the truck we had to return.
Michael H.I really appreciate you all being there when I needed a truck in a hurry basically at the last minute. I just thank God that you all had one and made it easy and fast to be able to rent the truck. Thanks again Barbara
Barbara H.Great employees
MARLENE C.Friendly, courteous staff.
Donnie M.I love it good poeople
Emily R. | Overall ExperienceMy move out date was on September 12, 2021. I called on September 13, 2021and talk with a lady, at the main U-Haul Corporate office, who was suppose to have you contact me concerning my move out date. Cab you please call me at 405-204-7747. To verify that I don't owe and money for storage. Thank You.
HOPE T. | Overall ExperienceI have no complaints about the service I received at the Lincoln u haul
Maxcine T. | Overall ExperienceEvery one there was always friendly and helpful
SHEMIA D. | Overall ExperienceGood crew at this location!
John C.The ladies that work at this locations were very helpful and pleasant to do business with.
mark H.Very busy place. Only person handling all customers and she was very nice and efficient.
DOUG B.Thank yall for help me
Emily R. | First ImpressionsOverall, the experience was good. Good customer service.
David N.Very helpful and exceptional at their job performance! 100 Stars to this location on keeping Our properties Safe And Protected!! Ty! After Using you a few times would most definately refer this place as the number one spot for safety and security on your properties!
CHRISTA H. | First ImpressionsNot a thing.
Frank T.The woman here are very very nice!
CHRISTA H. | Overall ExperienceVan smelled strongly of marijuana/weed from previous users. Store manager cleaned it with special cleaner before I used it, but the smell was still so strong. Thankfully my furniture that ended up going in that van to be transported, didn't end up smelling bad.
Emily H.Instead of just telling the person what vehicle they are having. I say they should show them as well.
Aaron G.Good service
Lie L.Very nice and funny lady
CORY H.I hate that I didn't get her name but the woman who checked me in when I turned the truck in was amazing. Friendly and helpful after a long, exhausting day. She was like a breath of fresh air!!
ALICIA N.Thank you very much !!!
VALARIE C.Thank you for all the help that you gave me I was very stressed out and having the worst panic attacks ever and coming in and getting out as quick as I did was much appreciated
precious m. | First ImpressionsThe assistant manager was so helpful and kind and went above and beyond to make my experience seamless.
KayLeigh C. | Overall ExperienceVery clean and professional
Brian D. | Overall ExperienceAssistant Manager was extremely helpful and made my moving experience with utilizing storage unit much better.
KAYLEIGH C.Tyvm for letting me rent fm u. Experience was great. How much was my rental total
Runa F.Customer service was a 12 on a scale of 1-10. Very courteous. Agents were the best I have ever dealt with!!
Charlesetta J.The personnel was very nice and made it a smooth process for me.
KIMYEN L.More people on staff
Gary T.To many hidden fees. The $19.99 special doesn't mention the additional fees attached. Which end up being more like a $30 special instead. I don't mind that, I just don't like being misled by advertising.
Debra B.No comments
Teresa j. | Overall ExperienceThe front desk worker was very helpful
latriice w. | First ImpressionsJob well done
Rodney P. | Overall ExperienceThey always take great care of me. I've been storing my vehicle here for 11 years.
CYNTHIA DAWN B. | First ImpressionsVery good!
charles h. | First ImpressionsVery professional service.
Mary S. | First ImpressionsVery helpful staff , place was very clean. First place I had reserved was disgusting, so glad I changed to this location
Claudia w. | First ImpressionsThe staff and manager worked with me through covid-19, homeless, jobless, relocating 3x, sickness off and on. Treated me professional and like family. Communication was excellent. Made my stress level 0. After loosing so much in life I was able to keep everything.. Thank you all.
Patrica b. | Overall ExperienceYour staff was friendly and courteous thank you so much for your services.
dionne m. | Overall ExperienceGreat staff.
Elroy S. | Overall ExperienceGreat professional service and well kept facility
BRIAN B. | Overall ExperienceVery good friendly people
John T. | First ImpressionsThe lady there that day was extremely helpful and swift with processing my setup information, aware that I had movers waiting outside charging by the hour. She even convinced me to get a larger unit which was just the size I needed.
STEPHANIE M. | First ImpressionsMy only issue was a leak in the roof my unit that went unrepaired for over a month in the summer. I had several items ruined that were not taken care of under my insurance coverage (cumulative value was less than $100 deductible). Cookware and a pair of silk shoes rusted and molded, but it was eventually repaired.
GAYE C. | Overall ExperienceThis was a excellent experience from the last tine i used this location . great staff , communicatons and courtesy.......
falesha j. | First ImpressionsI was served with kindness and will recommend my family and friends to use U-Haul.
Maria B. | First ImpressionsEmployees were very friendly and helpful.
ONA M. | Overall ExperienceShelbie was so nice and very helpful. With Shelbie's help alone the store would rate as excellent.
Tamara S. | Overall ExperienceThey did a great 👍
leo h. | First ImpressionsThis was my first time using a storage facility, great experience.
Bennia J. | Overall ExperienceGreat service and friendly staff!
Linda B. | Overall ExperienceGood friendly people and service
Darius H. | Overall ExperienceThe whole experience was hassle free.staff professional and courteous. thanks
Tara Lois D. | Overall ExperienceCustomer service was everyone's top priority, they all deserve a raise
DAVID ALLEN W. | Overall ExperienceThe person handling me was great and very helpful. I would rate her a 5. Also the bathroom was very clean.
Renee R. | First Impressionsthank you
Jim ` F. | Overall ExperienceGreat place
Megan elise K. | Overall ExperienceU ladies r so awesome thanks so much job well done.
michelle p. | Overall ExperienceGreat staff great place
Terry W. | Overall ExperienceDirksen was very helpful from the beginning to the end. The manager was also very detailed with providing rental information.
Latasha t. | Overall ExperienceExcelente
Marcus Dshawne R. | Overall ExperienceKeep up the good work!
LINDA W. | Overall ExperienceVery friendly staff!
Charles S. | Overall ExperienceBEWARE!!! Frequent rent increases. Minimal property improvements. Call station at gates have been inoperable for several months. Former 10'x10' climate controlled storage renter of four years.
ERIC TOBIAS H. | Overall ExperienceAs a visitor to Oklahoma City, I couldn’t ask for or expect a better experience.
David C. | Overall ExperienceTruck reservation included 30 days storage in comparably sized unit, but I was given one that held less than half of the load and had to pay for a second unit. Staff was unable to comp the difference.
Gerrit D. | Overall ExperienceVery good service.
Jessy r. | ReservaciónI had a unit for over 6 years, and the rent went up about every 6 months. My unit had rats and leaked during heavy rains. The rats urinated on things and the water damaged some antique furniture. Sad.
ELIZABETH JUNE B. | Overall ExperienceGreat staff, overall good experience.
KIMBERLY Viola M. | Overall ExperienceI wanted to say thank you to Shelby and her staff. The store manager Shelby went over and beyond to assist me in my relocation needs and provided excellent customer service. Gracias
patricia r. | Overall ExperienceI wanted to say thank you to Shelby and her staff. The store manager Shelby went over and beyond to assist me in my relocation needs and provided excellent customer service. Gracias
patricia r. | Overall ExperienceEverything in my storage was secure. Thanks
IZETTA MARSHAEE C. | Overall ExperienceReserved unit wasnt available upon arrival,after 2hrs w/computer issues was then put into a more expensive unit,was told I would receive a monthly discount for all the troubles and that wasnt honored
Kathy W. | ReservaciónEveryone was very present i will always come to uhaul for my moving needs.
LaDonna G. | Overall ExperienceShe was very helpful.
FERDINAND N. | Reservación