Customer Reviews for U-Haul Moving & Storage of Lima

3047 comentarios

1608 Elida Rd   Lima, OH 45805
(Between Cole St and Rob Ave)

(419) 227-9540

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(419) 227-9540

1608 Elida Rd
Lima, OH 45805
(Between Cole St and Rob Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
1.0

I already called about my experience. Dealing with Beverly was the worst customer experience I have ever had. Nasty woman needs to have better training and the store manager needs a backbone to deal with her. After I started crying at the counter, she scoffed and said “oh great, she's crying” and rolled her eyes. No one needs that kind of abuse.

Malissa K. 
Clasificación:
4.0

They had plenty of the blankets I could have picked up before coming to the other location since my use of the rental was one way back to my hometown.

Drew C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elda U. 
Clasificación:
5.0

Location, staff, and vehicle are top notch. I can't think of any improvement to suggest.

John U. 
Clasificación:
3.0

El cliente no dejó un comentario.

AUSTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H. 
Clasificación:
5.0

Keep up good services

Hung P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM* M. 
Clasificación:
5.0

I did not have a ramp with truck. I was very surprised accurred cost advertisement is 19.95 and up costing me $71.

Lisa S. 
Clasificación:
3.0

After hours drop off was a problem, could not get the App to find my contact and there was no clear drop off location marked in Lima.

KEITH L. 
Clasificación:
5.0

The customer service I received was top of the line!

Janelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany H. 
Clasificación:
5.0

Very kind and helpful. I have already recommend this store to other people. Great employees especially on July 11th.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LONNIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake F. 
Clasificación:
5.0

Keep up the good work

Granvell R. 
Clasificación:
5.0

Extraordinario servicio al cliente

Cormendius L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline M. 
Clasificación:
5.0

The truck I rented was showing a “service tire monitor system” while I was driving.

William S. 
Clasificación:
5.0

Gentlemen working were very nice

Dawn A. 
Clasificación:
2.0

The customer service was poor. The young woman providing help was extremely slow in processing the paperwork for the customers. She took almost 45 minutes complete the agreement with a customer, and nearly as long for me. I asked if she was new, but she had been there for over a year.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan* G. 
Clasificación:
3.0

I was charged $60 over what I was told I would be charged. I put more than enough gas in the tank before it was returned & there were no damages. And no one can tell me why I was charged this extra fee.

Allison F. 
Clasificación:
5.0

Had to request roadside assistance before we began the longest part of our trip which was slightly stressful.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

I seen no improvements needed on your part. Greg Kirwan

Gregory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
5.0

The guy that rented the truck to me was the same guy who checked me in. He was awesome and friendly. He got me in and out rather quickly. Smooth transactions will always rent from this location.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN W. 
Clasificación:
5.0

Trucks with cruise control.

Joseph Y. 
Clasificación:
4.0

Continue the services you provide to your customers and doing the best that you do to making sure that the customers' needs are met. THANKS, UHAUL THANKS

Eva H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly B. 
Clasificación:
3.0

Our Truck was VERY LOUD, a little sketchy and took awhile to get up to speed. It did do its job and no breakdowns. :)

Shawn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakita I. 
Clasificación:
3.0

Waited inside for at least five min credit setting an employee during drop off

Darrick O. 
Clasificación:
4.0

El cliente no dejó un comentario.

RON Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW C. 
Clasificación:
4.0

El cliente no dejó un comentario.

George W. 
Clasificación:
5.0

Very quick… in and out in less than 10 mins. No hassle

Michael M. 
Clasificación:
4.0

N/C

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES V. 
Clasificación:
3.0

El cliente no dejó un comentario.

mitchell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann N. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN W. 
Clasificación:
5.0

It was a very smooth process

Antonio C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
3.0

I wanted it in sunday night but couldn't get it. The 24/7 share was very confusing for me. Also I wanted a utility dilly but didn't get that either. They did remove the charge though which I appreciated. Overall it was good just a few bumps

Melissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kellie M. 
Clasificación:
5.0

stay in business !!

Taylor S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
1.0

We were told to put the keys in the Uhaul and lock the door. Then I was charged an extra $40.

Jamon F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin J. 
Clasificación:
5.0

Nothing. Fast check in and convenient drop off. Cargo van seats are very comfortable, great A/C.

Joel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
3.0

The truck was horrible to drive. Loose steering , no horn, they didn't leave the hand truck in the truck, brakes not great....had to slow down in increments, gas gage wasn't working properly....I don't feel like I got my moneys worth at all ...was charged over 700 dollars and I feel like u should give me 1/2 that back for the trouble and hassle ...

Monica H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Domonique H. 
Clasificación:
5.0

You did a good job and were friendly! Thank you!

Wendy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

Not a thing- very clean place and well organized. Staff was friendly and a breath of fresh air for us after going through a terrible experience at pick up in another state.

SHELLYLYNN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobby M. 
Clasificación:
5.0

There needs to be better communication when reserving storage units. U haul promotes free storage units for a month with certain services but none are available upon arrival. I am currrently trying to get uhaul to pay for a storage unit we had to unexpectedly had to purchase a storage unit

JOSEPH B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

Service excellence

DEREK G. 
Clasificación:
5.0

I ordered a larger truck than where was prepared. Now, my wife I is having to fly back and rent and load another vehicle.

Chris E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hayden H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cory C. 
Clasificación:
5.0

Would recommend buying some box trucks with cruise control. Tough to drive 4-6 hours holding down the gas pedal and trying to maintain a consistent speed.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Very friendly and efficient.

Kelli P. 
Clasificación:
1.0

Not very informative

Kevin W. 
Clasificación:
5.0

I have used this location several times over the last few years...everything has been top- notch!

John S. 
Clasificación:
5.0

Great service , appreciate d

Brian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vance C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon H. 
Clasificación:
4.0

Maybe go over the vehicle controls with the driver to insure that all critical controls are functioning and operational. Brakes on this particular vehicle squealed when applied until they warmed up.

James L. 
Clasificación:
4.0

Truck was dirty, smelled dirty. Person didn't explain anything like that he "hauling/tow" light needed to be turned off so whole trip felt like truck was stuck in neutral. Finally figured it out on way back. Dropped off after hours never rec'd anything regarding actual mileage if it was over or under what I paid for.

Paula B. 
Clasificación:
3.0

I had my truck changed 3 times and the morning of I was told I had to drive 40 Minutes away. Will not use you guys again:

Noah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

I rented a 9×5 trailer with a ramp the lights did not work on it had to go and get it repaired out of my own pocket

MacKenzie B. 
Clasificación:
5.0

No notable deficiencies! Friendly people on both shifts!

Theodore P. 
Clasificación:
5.0

The only thing about this location, and it is no fault of the employees, is that the parking lot is freekishly small. The only solution I could offer is that they park all the trucks in the back of the store, where there is more parking, and leave the front for pick up, delivery and customer parking.

Cheryl M. 
Clasificación:
5.0

My first time to rent a truck and I had no issues. The staff at this location were very friendly and professional.

Lester M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

Nothing. It was fine

Jason M. 
Clasificación:
5.0

Everybody there was very helpful and polite, very nice experience.

Peter H. 
Clasificación:
2.0

There was looked to be dog hair everywhere and I could tell the truck was not sanitized prior to my rental. It also had a very musty smell. Not good got business.

Stacy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas E. 
Clasificación:
3.0

I was forced to take an upstairs storage unit. It had seven steps that I had to move heavy stuff up. Very hard to move stuff up steps

DOUGLAS K.  |  Overall Experience 
Clasificación:
5.0

I stored my belongings for 6 months, was concerned about the condition they would be in when I finally moved my furniture and boxes to my new home. I was pleasantly surprised to find them clean, no dampness or bugs at all!! Thank you UHaul for taking such good care of your facility and consequently my things!

Rosemary A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joey S.  |  Overall Experience 
Clasificación:
5.0

Thank you all Patrick, Beverly, & Justin for what you all did for me! I would recommend U~Haul to friends & family alike! I appreciate all that you all have done for me! The reason I didn't think the ACCESS HOURS were good for me was because I was not aware of the extra $5 to pay to be able to gain entry anytime. I had to wait for your store hours to open before I could gain access to the storage so that was a bit of a problem for me, but other than that, you all were great! May GOD continue to Bless you all! Thank you & HAPPY HOLIDAYS TO ALL!

Paulette A.  |  Overall Experience 
Clasificación:
5.0

The staff has been really friendly and helpful. Storage space is a commodity but the Lima U-Haul staff has made a meaningful difference in my move. Thanks.

James H.  |  First Impressions 
Clasificación:
5.0

Thank you to all the staff at your Elida Rd. U-haul location over the years. We will continue to receive all of our rental needs from them. Pleasure doing business with you! Gina

FORREST W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret L.  |  Overall Experience 
Clasificación:
5.0

SUPER friendly staff! Very helpful

William P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal M.  |  First Impressions 
Clasificación:
3.0

Already spoke to employees about my problems with company and all they do is pass the buck.

Lee C.  |  Overall Experience 
Clasificación:
5.0

Lots of choices and the counter people were very knowledgeable and accommodating, helping at every turn.

Harry H.  |  First Impressions 
Clasificación:
5.0

Thanks for all your help in Lima. You guys sure helped us when we were in a bad situation.

jamie a.  |  First Impressions 
Clasificación:
5.0

Andrew was AMAZING!!! He went above and beyond and it was after closing he never complained. Thanks for the free month of storage with truck rental that's an awesome reward

Takella W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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