Customer Reviews for U-Haul Moving & Storage of Lidgerwood
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

460 reviews

7028 N Division St   Spokane, WA 99208

(509) 487-2772

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Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(509) 487-2772

7028 N Division St
Spokane, WA 99208

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Viviene D  |  Overall Experience 
Rating:
2.0

We reserved online a small storage unit, but when we came to move into it, they said they no longer had that size, which forced us to pay for one that cost twice as much. A bait and switch situation. Highly unethical and I am very disappointed in your service. We also had to wait in line for an hour to pick up our truck because you are in sufficiently staffed in your site. In that situation they also told us they didn’t have the size truck we had reserved online. However they did end up finding a truck for us, but still made for a very stressful situation. Your survey asks about the facility but doesn’t really ask about how our experience was. I would not recommend it.

Kevin L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tena M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kendrick F  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

SHERRIE G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon O  |  Overall Experience 
Rating:
2.0

We were charged a whole other day after being “15 minutes late”, when we didn’t actually get the truck until an hour later than appointment because of the long line. No Grace from employees; probably the rules from management. I will try Budget rental or other companies. It just costs way too much. Sorry

Bridget F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS L  |  Overall Experience 
Rating:
3.0

I only have one complaint, but am otherwise happy with my short time having storage with U-Haul. My unit that was supposed to hold an entire 1 bedroom apartment was a glorified closet. The descriptions are very misleading on size and capacity of the units. My queen bed and small desk were the only furniture you could fit in the unit combined with the rest of my boxes. I don’t own many items as I sold most things before moving and still had to store additional things in a friends garage because I couldn’t justify spending $200 a month for a bigger unit.

Harli H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS L  |  First Impressions 
Rating:
2.0

Advertises 24 hour access but will not permit 24 hour access. Which is why I got the unit because I worked late and needed to move m-f after work. Spoke with the manager he refused. There was always garbage all over the few times I went to the unit. The office at my location never had an attendant.

Elysia F  |  Overall Experience 
Rating:
5.0

I didn’t know I needed a storage facility when I reached my location, but U-Haul had one to fit my needs right away

Jodi W  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Marlene R  |  Overall Experience 
Rating:
5.0

Corey is awesome and deserves a raise!

Shane H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRIE G  |  First Impressions 
Rating:
5.0

Ez pz

JAVIER Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYRA C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tayla R  |  Overall Experience 
Rating:
5.0

Cory was great!

SHELINA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tasha W  |  Overall Experience 
Rating:
5.0

Glad I came here! Wouldn't choose anywhere else! :)

KYRA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERGO G  |  Overall Experience 
Rating:
3.0

One scratch on the passenger side of the carriage.

Danniala H  |  First Impressions 
Rating:
5.0

The man at the front was so helpful and kind and the unit was ready like they said it was fast and painless. I wouldn't go anywhere else.

Jimmie K  |  First Impressions 
Rating:
5.0

Great service!!!!!

DAREN A  |  First Impressions 
Rating:
5.0

I had excellent service, and Cory was very helpful and informative And very respectful and kind.

karen C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Norma H  |  Overall Experience 
Rating:
5.0

Everything was really good. Corey, the manager is the best. Very down to earth, polite, considerate. I can go on and on.

Cory H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lodai M  |  Overall Experience 
Rating:
5.0

Very good place

Chris D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lodai M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Damien T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES N  |  Overall Experience 
Rating:
5.0

Uhaul is by far the best storage company I have used. Not only is it secure and safe but they follow through with their commitments and promises. I had a truck rental lined up for after hours pick up and unfortunate it didn't work out but as part of their contract included a $50 guarantee if the reservation fell through, they did in fact fulfill this payment. Not only that but they have been gracious with me anytime I've been late making a payment for my storage unit. They have worked with me when times were tough, especially during Covid, and they always come up with a solution so I don't lose my belongings. This is unlike ANY other storage company I've had. Their customer service is always helpful and the staff they have is wonderful, specifically one of their employees named Cory at the North Spokane, WA facility. I high recommend Uhaul to anyone looking for storage or looking to move.

VANESSA W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicolas E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tasha W  |  First Impressions 
Rating:
5.0

I went in the Uhaul at 8805 N. Division in Spokane Wa. to rent a unit and get boxes. I must say that Cory and Holly were very exceptional in their service, that's awesome!! I also experienced their great sense of humor, to me that is also very important in any business in that it makes people feel more comfortable. Thank you so much and I think that Cory deserves kudos for his service.

TWILA M  |  First Impressions 
Rating:
5.0

Excellent first time experience

Marlene M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sam s  |  Overall Experience 
Rating:
5.0

Great overall experience 😁

Matthew C  |  Overall Experience 
Rating:
5.0

I know for a fact that surveillance check-ups are performed. I once received a call that I had not properly closed my unit. I rushed over to close it properly. I truly appreciated that call. F.A,.

FLORENCE A  |  Overall Experience 
Rating:
5.0

Cory is awesome.

CORY H  |  First Impressions 
Rating:
3.0

Nobody at the actual facility is inconvenient, especially when nobody answers the phone and always get pushed through to a National line. Liked the unit but found mouse droppings in unit and on my things.

Ireland C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alexis r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cullin C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S  |  Overall Experience 
Rating:
4.0

Although the access hours are till 10pm, I'd like 24hr access, that's the only thing I'd like to see different because of the odd hours I work.

Tim L  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MARLENE R  |  Online Move In 
Rating:
5.0

The General manager was very helpful towards us and it was very well appreciated!

KELSI F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

scott j  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help me.

Deanna P  |  First Impressions 
Rating:
5.0

Cory was super helpful and polite. Only dislike is being unable to get through via phone.

Nikita C  |  Overall Experience 
Rating:
5.0

It's nice when you can talk to the local employees and not the ones out of the area .( they do help but ) The local is more personable example Cory.

Joe R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robinette K  |  Overall Experience 
Rating:
5.0

Good pricing and good storage space

Olivia J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stacy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDSEY F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael M  |  First Impressions 
Rating:
5.0

I had reserved the wrong size for both trailer and storage. Everyone involved was so very helpful and on the spot getting me bigger units. All involved were great! I appreciated the amazing customer service I was provided!

rachele m  |  Overall Experience 
Rating:
3.0

I was never told I had to go to North Division location first before accessing the Lidgerwood storage but I went there and dropped off my trailer first and even after telling the employee I was headed to Lidgerwood they didn't ask if I was moving in. I then went to Lidgerwood and had to come all the way back to get my access code. Just a pain with a 20ft truck on a very busy street with terrible driveway access to both locations.

Matthew H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asha M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean M  |  Overall Experience 
Rating:
1.0

My unit had an awful mouse infestation. Even after setting traps and monitoring them regularly, I had damage on nearly everything including hard furniture that was chewed. This necessitated the move out so I could decontaminate and repack items in new containers

Dana R  |  Overall Experience 
Rating:
3.0

I haven't been in the office of late. Not happy about having to go to another office for help - if needed. The carts at my building are either missing or not the correct ones. Miss having presence of staff around.

ALEXANDRA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah V  |  Overall Experience 
Rating:
5.0

Access hours in general are ok but Sunday is a bit short.

Jeffrey L  |  First Impressions 
Rating:
4.0

Thank you

wendell S  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Isabelle S  |  Online Move In 
Rating:
5.0

The gentleman who helped us from the north division location was so helpful we would totally use your services again. Thank you

DAMIEN T  |  Overall Experience 
Rating:
1.0

I went to the unit paid for it and couldn’t get in didn’t even use it and I’m trying to get my money back

Maurice G  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Aaron W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chantelle S  |  First Impressions 
Rating:
1.0

I rented U-Haul storage because online it said it was 24-hour access I have only a certain amount of time that I can be in my storage and I was looking forward to that once I got to the unit they said they no longer offer the 24 hours once I already paid and had my things there and so that was an issue and then I was treated disrespectfully but the staff member regarding the bathrooms one time and other than that I like you all storage I just needed something that was more suitable for my hours and wish that they had the 24 hours cuz we went to had any problems and I'd still be renting from U-Haul if so I moved out of my locker and moved everything out so I hope I get night remaining balance and $100 back from the deposit on the van thank you

Candace L  |  Overall Experience 
Rating:
5.0

Cory was so helpful throughout the process of renting a storage unit! It’s refreshing when a business has people who clearly enjoy their job and enjoy serving customers. Thanks so much Cory!

Heather R  |  Overall Experience 
Rating:
2.0

Ok, initially, the service was wonderful. The lady working there so very helpful and friendly. And then you turned it into a satellite location (according to the 3nd call to the call center). So...secure....only because of a fence. There is nobody there to help anyone. I made several trips to the location looking to close out my unit. I made many calls a day for a week trying to get ahold of someone. I only talked to the call center 4 times. First call...no help. Second call, a lady told me she notified the location and I'd get a call back soon. Never got that call. 3rd call...was told it's a satellite location and I have to drive to a different location and he did text me the address and phone number for that location. NO ONE THERE AND NO ONE ANSWERED THOSE CALLS EITHER. 4th call, when again trying to get ahold of this other location, got connected directly to the call center. That lady was extremely helpful. I had also sent an email that did finally get answered. As the units are astronomically expensive, I was very worried about getting it closed out before you charged me again. So I have a question. When we rent a truck from yall, you want us to replace any gas we used. Sooo...since gas is 10 to 15 cents MORE EXPENSIVE than diesel....are YOU going to reimburse ME for all the fuel it took to try to get ahold of someone to close my unit?

Ashley L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emma s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald L  |  First Impressions 
Rating:
5.0

I only wish if uhaul could prorate the rate depending on how many days we store the stuff rather than charging for the whole month. I used storage only for 2 days and moved out my stuff but am charged $75 for entire month

Sudheer P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lana V  |  Overall Experience 
Rating:
1.0

The Hours need to be adjusted as the coupons need to be more clear. Management was nice I would of rather a refund and the accomodations for longer hours was nice too but overall it was all a mess

KELSI R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jared S  |  Overall Experience 
Rating:
4.0

The customer service was great

Destiny E  |  First Impressions 
Rating:
4.0

Cory was great and quick to assist on an issue caused by U-Haul’s scheduling service which never recorded the reservation for my storage unit. Cory was right there to help and did so quickly and calmly. Many thanks go to him, while none are reserved for U-Haul which dropped the ball at every point.

Rachel C  |  First Impressions 
Rating:
2.0

Facility on 7000 block of division says 24/7 12am - 12pm. Here at 840am and they are closed. Customer service called manager and woke him up to find out Cory does not upen the facility till 9am. Customer service didn't even know this and it's not posted anywhere. Complete lack of professionalism and customer service from this place.

scott j  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karl B  |  Online Move In 
Rating:
5.0

It would be nice if I could have been able to get in at night if needed, if you have your own code number to get in you should be able to get in after hours to get your stuff out, some people have different hours,

Mark J  |  Overall Experience 
Rating:
5.0

Overall everything was wonderful. I do wish that there was some type of lighting in units and they were open later for those who get off work at 6pm an hour isn’t quite long enough

Stephanie V  |  Overall Experience 
Rating:
5.0

You guys are great. The place is clean and the truck experience was so much better than anything we expected. It's nice to be able to check things online, and any time the local office was busy or closed, there's a very knowledgeable call center waiting to help. When we need moving equipment or storage again, we'll be going to you. Thank you!

corey s  |  Overall Experience 
Rating:
3.0

The lady at the counter told me the padlock for my unit would be located inside on the ground. When I arrived at the unit there was none so I had to purchase my own. I attempted to speak to someone 4x about the lock and to make sure they are aware I purchased my own. However, they would ask me to hold and keep me on hold for 15 minutes or more. Longest wait time was 32 minutes until I hung up.

Kory A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLARENCE H  |  Overall Experience 
Rating:
5.0

The workers were very nice. I would recommend u haul.

CYNTHIA C  |  First Impressions 
Rating:
4.0

Wish they didn't have wood behind the door to get into the inside of the building for the small units, it makes it hard to get the carts over without spilling boxes or totes. Otherwise the place is great and the staff is friendly and professional. Thx

Lana V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENDA T  |  Overall Experience 
Rating:
3.0

3 Stars because of corporate polices. 1. I had to make a last minute change to a truck instead of a trailer due to a light issue, but I was unable to leave the uhaul on site while I ran to pick up my wife and she could travel with our 4 year old. It so dumb that after payment someone can't leave the truck on site for a moment to shuffle cars around. 2. I know uhaul sells people's personal data. Because everytime I use uhaul I'm bombarded with spam calls, texts and emails. So forcing people to uoad their personal information into an electronic database like drivers license where uhaul is allowed access to my phone and its data, infact because uhaul only has one way to do things it's forcing me as a customer to allow uhaul the organization access to my camera and data is insane. And don't think while you read this, well then use someone else. There is no one else. Yall are essentially a monopoly on moving. So yeah, these reason's are why I am unsatisfied. Other than that. All the people I delt with direct were great.

Jessie H  |  Overall Experience 
Rating:
4.0

The office personnel were great at the U-Haul office where the equipment is stored. They were helpful and very knowledgeable. Kudos to them.! There was office personnel at the storage facility but they wouldn’t answer the door, there was no communication with them. And the hours were awful, I am a day sleeper but would need to get up to get to unit on time. NOT cool 💩

Katie O  |  Overall Experience 
Rating:
3.0

I liked having my stuff there but I recommend that you put more cameras up and around all the units bcuz my unit good broken into and over 4,000 dollars stuff stolen.

roberta b  |  Overall Experience 
Rating:
4.0

Good customer service and very caring crew.

DANIEL B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELODY N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie B  |  Overall Experience 
Rating:
4.0

Cory the manager was great

Desiree B  |  Overall Experience 
Rating:
2.0

My unit was broken into. They told me the area was secured after the break in but all they did was string yellow caution tape across the hall.

lisa r  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONNA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly C  |  First Impressions 
Rating:
3.0

I can not get in the gate

Aaron H  |  Online Move In 
Rating:
5.0

They were great and more than ready and happy to serve and help the customers.

penny s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

savannah h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katie O  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RALPH G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew K  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tammy B  |  Overall Experience 
Rating:
3.0

The limited access caused by lack of 24 HR service was quite annoying. Especially since I am able to be locked inside the facility of I have not exited before 2000. I understand limiting people from entering... Well, partially, but locking me in. That's borderline false imprisonment.

Jason F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael T  |  Overall Experience 
Rating:
2.0

I got stuck in the gates twice due to the 24 hour access not working...as on the advertisement said when I rented my storage so very inconvenient for working people. Won't rent again since not 24 hour access

Kiona D  |  Overall Experience 
Rating:
3.0

Storage closing time is too early. Road could be improved. Staff helpful and friendly.

Christine B  |  Overall Experience 
Rating:
1.0

Absolutely horrible management. Doesn't maintain facility. When they do try to maintain the facility they make units inaccessible during access hours. Tried resolving with someone claiming to be upper management only to have him hang up on me. Will ensure I go out of my way to discourage anyone from ever using U-Haul for anything ever again. Horribly ran company that only cares about their profit and not their customers.

PAUL L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorn D  |  Overall Experience 
Rating:
5.0

Great would and recommend

donna g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JENNY P  |  Overall Experience 
Rating:
2.0

There is no one checking to see if anyone is left in storage area before gate is locked. You cannot get out. We were 5 min after closing. Waited an hour for fire department and police to disable gate so we can get 3 cars and a trailer with , an elderly who has dementia and is on medication and needed it as well as another with diabetes and my animals needed to be let out of their crates. COILD NOT REACH ANYONE WITH UHAUL NOR COULD 911. Manager never responded to voice message. For this, it’s an epic fail. You always always always check to make sure everyone is out. Codes do not work after closing I understand for getting in but getting out they should. We have unavoidable circumstances that made us a little late to get out. This is a law suit if someone died or needed fast medical attention.

Michele S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEILA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kelli M  |  Overall Experience 
Rating:
5.0

It was very nice when I forgot to lock my unit, and they contacted me to tell me that I had forgotten to lock it.

ROGER P  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Angie P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shirley s  |  Overall Experience 
Rating:
3.0

I moved out 10 days early and they would not pro-rate, so I did not get a refund that I was expected. Very Bummed. They also said that I bought their keys & lock, which I thought I just paid a deposit.

debra b  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Barbara R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C  |  First Impressions 
Rating:
3.0

On line it says access 24/7 and on the gate to get in has a sign that says 24/7 but now I'm told it closes when the office closes. I work from 7am to 7 pm that's why I need a unit with 24 hour access.this is not ok.they should give me my money back or allow me 24 hour access

Kelli M  |  First Impressions 
Rating:
4.0

Thomas, the Manager, Was very professional, knowledgeable., & Courteous at all times. But more than that, he also showed,, an extreme amount of patience, when dealing with me , Regarding my storage issues .. I have been dealing with my husband's death, my son, jumping off the Monroe street bridge, they couldn't save him. Then my sister getting covid , 2 weeks later, she passed. All while I am caring for my mom, who has alzheimers. . , , My bank account being hacked , taking my whole S.S. D. Check!, and then, lastly, a guy ran his red light on division and indiana, going bout 50mph, on 4/24/22, hitting me, in my olds. Bravada suv, flipping it over, .. took 10 trauma firefighters to cut off the back, and whole top off my SUV, just to get me and my sister, out!! We sustained serious injuries. Thomas, showed patience and kindness, when dealing with me, in regards to my storage issues He was very accommodating, when I was trying to catch up my payments... Thomas, manager of U haul storage , gets a 10 star rating, from me. ( I'd give him an emmy, if possible!😉 ). I want to thank Uhaul, for helping me to resolve this matter! A huge burden lifted!! Mostly, thanku again, for everyone's kindness, and compassion! It rare these days. All my regards, Ginger Kanally🦋

Ginger K  |  Overall Experience 
Rating:
2.0

I was overcharged for the unit, online it was $94, when I received the map the price was advertised as $84…when moving in, the man living out of his unit was playing his saxophone and it was uncomfortable and quite annoying that he felt he could evade my ear space. I had gone to the uhaul main office on n. Division and waited a very long time for assistance with both these matters, which I never got so I left. The lack of lighting inside the unit finalized my decision that this unit is overpriced and unnecessary stress. The rude impatience of other renters also added to the stress of leaving a terrible situation and moving my belongings into a storage, this location just wasn’t a good decision or a good fit for me. The on-site lady was very friendly and helpful.

Eugenia M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian M  |  Overall Experience 
Rating:
5.0

On my address it did not have my apartment number it's C108 thank you

donna b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JJ P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stacy R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DJ S  |  Overall Experience 
Rating:
5.0

I was really discouraged about your national special to “get a free month of storage with any truck rental”, it was even plastered on the truck I rented, but when I asked about it, I was told it only applied to one way rentals. Regardless, the storage facility was extremely nice and easy to access, and the truck rental went off without a hitch. Your self-service tools are groundbreaking, and it definitely makes me want to use you again.

James H 
Rating:
5.0

Customer did not leave a comment.

CONNIE V  |  Overall Experience 
Rating:
2.0

Truck wasn't setup for 24/7, had to go to other uhaul location then back to this location. Phone app wasn't working, employee had to process. Finally get to house and word lock was on bay door, wasn't given a call and had to call uhaul store to figure out code. Wasn't sure. Wasted a lot time time waiting on usual.

Tina K 
Rating:
1.0

Your moisture control issues and your pest control issues have damaged many of my furniture items and several of my landscaping equipment items. On top of that me living states away I requested for my payment date to be a specific date on several different occasions and was entirely ignored by the management and the team. I paid almost $4,000 for one year of storage and you let all of my stuff get water damage and moisture damage and mouse poop all over it. I'm very disappointed and will never use U-Haul storage again.

Ashley F  |  Overall Experience 
Rating:
1.0

Don't spam me with someone else's rental!

Elizabeth J  |  Overall Experience 
Rating:
1.0

Messy van nit well kept Ghetto location

Joei P 
Rating:
4.0

Customer did not leave a comment.

Taylor D  |  Overall Experience 
Rating:
3.0

I was informed that the lock and key would be waiting in the unit. I was out of state, and I hired a driver to drop off my items there. When he arrived, there was no lock and key in the unit. I called the number provided, and the person I spoke to treated this like it wasn't an issue, and I should've known. My driver had to drive to a different location to get the lock and key, which added to the milage and time I had to pay him for. In the when I'm done with this transaction, I don't plan to use your service again.

Diane D  |  Online Move In 
Rating:
5.0

Jennifer was extraordinary! We had a little trouble getting started (first timers), but she was so kind and helpful, never making us feel like a burden. Great customer service that felt sincere.

Kyle M 
Rating:
5.0

Customer did not leave a comment.

Todd B  |  Overall Experience 
Rating:
2.0

We had so many issues with the office and billing that we finally moved to a different storage unit even though it was slightly more expensive.

Outback S  |  Overall Experience 
Rating:
5.0

The storage facility fit our needs for a few months while we were in transition of moving. We didn’t have any issues while we had our unit.

adam h  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Norma H  |  Overall Experience 
Rating:
3.0

The new storage facilities employee isn’t knowledgeable or hardly able to be found. There’s often debris left around and not having an on-site employee available makes situations difficult

Danielle E  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIM F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAUREL K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott h  |  First Impressions 
Rating:
2.0

We were charged the first months rent of 194.00 even though we had qualified for free month of storage. No one at uhaul has been helpful with getting this taken care of yet.

Erin B  |  Online Move In 
Rating:
5.0

I ended up not needing it, but having it relieved my stress. The rental part was very satisfactory. The people at the uhaul at the Y are always helpful.

SCOTT S  |  Overall Experience 
Rating:
1.0

Girls were rude and customer service was horrible... sold me a unit in the understanding it was 24 hour needed it asap.. pay go to use the pin and it doesn't work go through an hour run around with them trying to get it figured out only to find out they weren't allowed to sell me a 24 hour storage to begin with... I call the site manager at 730 pm 4 times in a row no answer and then I just say I want my money back and they then say they can't do that either now I have to wait until Monday to get the refund and still have no access to any storage

Bobby S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ernest F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tenzin J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn L  |  Online Move In 
Rating:
3.0

Left 10 to 15 messages with manager following my brothers death in July, my brother was the one that had storage unit. Manager never returned a single phone call. Paid twice for Oct. Unit cleaned out 9/30/2021. Manager never called me to discuss refund. Even went in to store and was told they would ensure he called. Still never did.

Jennifer K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynda H  |  First Impressions 
Rating:
5.0

I absolutely like the lady that runs the 7208 n division property. . She is a great asset too your company. Very helpful, kind, and world hard at her job. I've witnessed her work ethic in there office and on the grounds..

Perry W  |  First Impressions 
Rating:
4.0

The unit is a little tight to get to, but other than that, just fine.

SCOTT S  |  First Impressions 
Rating:
3.0

The access hours were not convenient. Getting locked into the facility was also a bit unnerving 😜

yonene p  |  Overall Experience 
Rating:
2.0

No staff on site, managed by another site. cars parked in the gate area overnight, questionable people in them. Gate access hours sucked, should be 24/7 for the people renting the units.

RYAN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad H  |  Overall Experience 
Rating:
3.0

Concerned about a credit. Last payment was 10/12/21 and I moved out the 16th. Please contact me at cglov@acehardware.com

Chad g  |  Overall Experience 
Rating:
4.0

The moving went smoothly!

David H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tim m  |  Overall Experience 
Rating:
4.0

I was very satisfied and had great customer serviceI was very satisfied and had great customer service.

Kacia M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vicki B  |  Overall Experience 
Rating:
4.0

The lady in charge was excellent. It was not open early enough at the weekend

DAVID E  |  Overall Experience 
Rating:
1.0

Confirmation email and customer service said location is 24/7 that is the only reason I paid more to go to u haul and not a different storage place. The location is NOT 24/7 per the uhaul store location. Thinking about discontinuing service and NEVER using uhaul again.

Tiffany S  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Melina T 
Rating:
4.0

Customer did not leave a comment.

Dustin S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MAYRA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarron G  |  Overall Experience 
Rating:
1.0

I specifically booked this location as it stated 24/7 access online. When we arrived at the location, the access code did not work. I called the posted after hours number for the GM and left a voicemail, and received no response. I sent an email to the GM stating the inability to access a unit I had already paid for & to have no after hours assistance was unacceptable. My husband went to the main location for a gate key to be told by the GM. “Oh, that facility hasn’t been 24/7 for a couple of years. Your access code will work now because the facility is open & there is a person on site.” So, what about the vehicle that entered while we were trying to reach you for help? “Oh, some renters were grandfathered in & still have 24/7 access.” We tried to call the after hours number for help. “Oh, that’s my work number & we closed at 5 pm.” I have yet to receive a response to my voicemail nor my email. Customer service received, non existent. This man did not care that we had specifically booked this facility for access we did not get and blamed the website for having wrong information, for two years? He took no responsibility for the incorrect information, nor our inconvenience for not being able to access the facility. Never even apologized. Worst self storage experience to date.

Darby G  |  Online Move In 
Rating:
5.0

I tried using the auto payment option but the website never saved the info causing me to pay 1 month late fee.

Rudy M  |  Overall Experience 
Rating:
3.0

It would be better if your hours where more convenient for people who work longer hours in the day . Like keep your gates open longer hours would be cool.

Stacy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

leslie h  |  Overall Experience 
Rating:
3.0

The location does not have anyone available working there so there were signs stating I could access everything online but after several failed attempts I had to drive to another location to initiate move in. The staff was friendly and helpful but it was difficult to get it started.

Kimberly A  |  First Impressions 
Rating:
3.0

The app is horrible I will never rent a uhaul using the mobile way again. It took me 1.5 hours to get my uhaul since nothing was working right. Then no matter what I tried the lock would not come off the back. Then dropping it off again the app would not work.

Rebecca D 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C  |  Online Move In 
Rating:
3.0

I have gone in to the store three time to give my address. So as you look at my profile. You will fine that the address you got on file is not what an address should be. What I mean is you have me as. Apt 45 Apt / STR 92 at the end of my address. Which explains a lot on how your staff may be over worked. Rushing though trying to help so many customers. Hope you fine this helpful. I do expect to see some changes the next time I use your services. Thank you have a great day.

Audie M  |  Overall Experience 
Rating:
4.0

Office staff helpful and kind.

Ellen S  |  Overall Experience 
Rating:
4.0

Very helpful and friendly

Vicki B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBRA L  |  First Impressions 
Rating:
1.0

They were rude over priced no communacation within uhaul employees all around the worst experience i ever had

Tim M  |  Overall Experience 
Rating: