Comentarios del cliente para U-Haul Moving & Storage of Lidgerwood

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Lidgerwood

Grado total:

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Jane G. en

Grado:

Mr. Will was very helpful.

Jane G. en

Grado:

Your representative was very nice and explained rental storage process completely.

Tracy M. en

Grado:

Amazing people .. very helpful

Tammy D. en

Grado:

Both Thomas of North Division Uhaul and The ladies at storage were very pleasant it was a difficult day for us and everyone at Uhaul were so pleasant and that made for a better day. Thank you

Vanessa W. en

Grado:

I'm glad to be with Uhaul and I am so thankful for all the help the staff has given me through out the time I've had a storage here. They are truly the best!

Vanessa W. en

Grado:

All staff has been very gracious & helpful to me since day 1. I've rented units at other places before and Uhaul is by far the best company I've experienced, always willing to work with me on payments

Dustin P. en

Grado:

Both The staff, and facility was Helpful and convenient .

Angela S. en

Grado:

Excellent customer service!

linnea S. en

Grado:

El cliente no dejó un comentario.

jesse w. en

Grado:

The woman I spoke with was extremely educated about her job and what was available at that location and how best to ensure I received exactly what I wanted.

James E. en

Grado:

The only comment not positive is that I received a notice that my credit card had been charged for a unit somewhere in W. Washington; I brought it to their attention, didn't admit what happened.

Karolyn K. en

Grado:

No one was available to help. Very busy and long wait timeso I ended up leaving. My charges are very confusing. When I originally signed up on line the charges were to be $79.00 (+ -) when I turned the truck in no one was available and the office door was locked,even though it was during store hours. I left the truck there. At this time my cell phone was broken and I was unable to access my account etc. I called the 800 # and was given to 3 different people each giving me different information. When I finally reached someone at the store I was told my bill was $194.24 with a $44.43 credit. Quite a difference from the $79.00 I was quoted. As of today 11/13, I have been charged $194.24 with a $44.43 credit and another charge of $ 47.72. This seems extremely disorganized, unfair and very unprofessional. I will certainly question my use of UHaul, or recommending them to others in the future.

Adrienne W. en

Grado:

Fast and friendly

Sarah S. en

Grado:

The inside of the truck was dirty, the gas light was on, and the store lied to me about the best price options. I was told it would be cheaper to drive the truck back to the city I rented it from vs leaving it in the city I was moving to. After talking to uhaul, I learned the store was just trying to screw me out of more money. I wasted 10 hours of my life driving there and back to return that truck. I now have a dispute open against them.

Jared K. en

Grado:

El cliente no dejó un comentario.

Ryan S. en

Grado:

Larissa was wonderful and very helpful

Casey W. en

Grado:

The key dropbox is too small. The key did not fit well at all. It was a serious struggle to get the key in and I had to remove the keyring. If there is another alternative for dropping the key there should be signage.

Morton A. en

Grado:

El cliente no dejó un comentario.

Patricia B. en

Grado:

Nothing it was amazing move

Tamara N. en

Grado:

I had a great experience! Got my truck on time, the rep was friendly and knowledgeable ! My kinda place!

Kathleen M. en

Grado:

Before the app told me where to put the key, it asked me to rate the app, then closed the rental. I had no idea where to leave the key. The drop box opening was too small to fit the key fob. I waited in the cold outside on hold with uhaul for 20 minutes, I finally hung up. I specifically choose this location and return time of 7 pm because the location, closes at 7pm (according to the uhaul website). But the office was closed and had a sign that said it closed at 5pm. It also had a sign in the window saying they did not accept cash, which I’d like to mention is against the law. Cash is legal tender and must be accepted. I will never use this location again.

Jason H. en

Grado:

Front Desk was very helpful. Thanks!

NaCisha B. en

Grado:

Great service great prices and even a free first month. Nowhere else offered that!

Vetrichelvan J. en

Grado:

El cliente no dejó un comentario.

Anna Michelle j. en

Grado:

It was great! We were only in the unit for a month but we were in and out of there quite a few times. All was well and maintained beautifully. Thank you for your help!

Rebecca Y. en

Grado:

Locked out of unit 3 times!!! One for wrong lock and no one told us which lock you have, one saying we didn't pay and we did, and another time for adding another lock for security! Very unprofessional

Allan P. en

Grado:

El cliente no dejó un comentario.

Lewis S. en

Grado:

El cliente no dejó un comentario.

megan s. en

Grado:

Moving can be very stressful and exhausting but David went above and beyond, out of his way to make things easier for us. Thank you David for your help and extra kindness!

Joshua R. en

Grado:

Great customer service

Barbara B. en

Grado:

Great! Everything was great!

Joanne S. en

Grado:

Check the tires!!! Once the truck was loaded it was evident the tire was leaking air, it had been slashed. It took uhaul over 2 hrs to have the tire replaced, then they told us to go to les schwab and have the lug nuts tightened as they didn't have the tool. We went into overtime with our movers and had to reschedule the movers on the other end of our move.

Kyle J. en

Grado:

After I booked the reservation I was sent a link for moving help. I booked moving help and got confirmations and pay codes. When moving day came the help did not show up. Uhaul found me a random cell phone tied to the business and when I called he said they have been out of business for over a year. The listings need to be updated regularly because this was unacceptable though not the fault of the location we went to.

Charles M. en

Grado:

I drove that truck 12 miles and put 2 gallons of gas in it before I took it back. Then I was charged for 4 gallons. There's no way I used 6 gallons to drive 12 miles. Not even jet planes use that much fuel. This moving process is expensive enough without being nickel and dimed by a company we are supposed to be able to trust.

Joe C. en

Grado:

the codes for the entry gate often didnt work after opening hours, despite arranging for the 24hr access. also people were sleeping in their parked truck across from us, hosting-other sketchy things

Ellen R. en

Grado:

Review of the instrument panel. I was unable to adjust the side mirrors.

Emily T. en

Grado:

Phillip was amazing! So kind and professional! He made the whole experience so much less stressful. Forever thankful for him.

Anna Michelle j. en

Grado:

There was stuff still stuck to my storage floor. Had to request it out. All other areas were golden.

Nick G. en

Grado:

The reason that I came back was I had a good experience there two weeks ago. Friendly service fast so I was good with that but I’m very dissatisfied with giving charge for fuel when I brought it back with more gas limit had in it when I took it .I consider that stealing .

Malcolm L. en

Grado:

El cliente no dejó un comentario.

Susan B. en

Grado:

The employee on duty was very friendly, helpful and completed the rental quickly!

Edith B. en

Grado:

El cliente no dejó un comentario.

Garrett Wayne B. en

Grado:

El cliente no dejó un comentario.

Matthew B. en

Grado:

The store is really small and it took forever to pick up the uhaul. I would recommend adding a second customer service rep to speed up service.

DANAE S. en

Grado:

They rented me the wrong truck, did not pull up the right reservation and didn't verify my id before asking me to pay and giving me the keys for someone else's truck. Got my rental a half hour late bcuz of this location's shenanigans. Blankets weren't bagged either.

Ashley F. en

Grado:

At truck drop off & storage the boy was rude, unhelpful, & tried to refuse truck. At move out my items had water & rat urine and feces damage. My rent had been raised $5 for "clean & safe" storage.

Judith G. en

Grado:

LIGHT IN UNIT DOESNT WORK.

EARLY H. en

Grado:

Staff was very helpful

Karen R. en

Grado:

The pickup location had been moved and we weren't aware until going to pick it up. The van had not been washed and the seats were covered with dog hair. But the service was good.

Debra M. en

Grado:

El cliente no dejó un comentario.

DAVID M. en

Grado:

No problems Great service. I will use again. Thank you.

Patiel B. en

Grado:

Customer service was excellent. Storage units are smaller than advertised.

CATHY G. en

Grado:

We will always use U-Haul on division. Always a very good experience.

Denise M. en

Grado:

Nothing I can think of. You all are great!

April R. en

Grado:

The staff was very friendly and helpful

Kent S. en

Grado:

El cliente no dejó un comentario.

Lina z. en

Grado:

The staff was friendly and helpful

CHRISTY S. en

Grado:

Excellent personnel.

Nicholas C. en

Grado:

I wasn't advised that the location would be closed by the time I was returning the rig, the uhaul returns app malfunctioned so I couldn't initiate the return that way, called customer support and they couldn't initiate the return, spent 45 min in the parking lot trying to properly return the vehicle. I was also charged for a dolly but the dolly wasn't put in the truck like I was told it would be. This isn't my first experience with uhaul but so far it has been the worst. I called the store to make sure my truck was returned fully and I asked to be reimbursed for the dolly rental and was told that they would try their hardest to get it done by the same person that dropped the ball on everything to begin with so I'm not confident.

Anne J. en

Grado:

El cliente no dejó un comentario.

dennis S. en

Grado:

I had a horrible experience at this UHAUL location. The truck was not ready to go when I arrived and had to wait one hour before I could leave the facility. The truck was stuck in ice at the far back side of the storage facility lot. The facility employee left to get the truck initially and never came back with my rental. The second employee went looking for him, at my request, and told me the truck was stuck in ice and would not move. Long story short, another customer and myself ended up going to find the truck and physically had to push the truck out. By now, I am one hour late and I had 15 people waiting to help me load the 26' moving truck. No, I would not recommend this location to anyone. No apology was given or compensation for my time lost when I brought back the truck.

Ashley F. en

Grado:

You have a barely legal boy in charge and two girls who did nothin but stare at their phones the entire hour n change i unloaded. Mountains of snow in storage area and dangerous to drive in. Storage doors iced shut. Theres no way to get out of the middle lane in the storage other than backing up 2blocks, around 180° of corners and then another two blocks or asking the clueless and unhelpful desk boy to unlovk the middle gate. "Im not sure if it unlocks, ill look for a key" 30 min later there still no key and he tells me it cant be done. I ask him if he asked his manager where the key is. 40 sec later he has it in his hand. 10 min later he finally unlocks the gate. Go ask him for a broom to sweep out the truck. "Idk ill go se if we have one" ignores the broom behind him and disappeared for 5 min to find another. Go to turn in my key and he demands $50 to drop it off despite me being told by my original drop off location to return my truck to the place i got storage at. He argues with. Me until i call the original drop off location and have him speak to a worker there who obviouslt tells the boy to stop giving me hell and jus help me out. He argues with that man an aditional 10 min and then makes up an excuse as to why he was being as unhelpful as possible. I littetally left in awe of his rudeness and lack of customer Care

Dennis P. en

Grado:

El cliente no dejó un comentario.

ASHLEY T. en

Grado:

The facility was clean. The staff were friendly. The hours were not convenient but decent.

Corey S. en

Grado:

I've called twice, to pay over the phone, and to ask how to pay online. Both the young man and the woman I spoke to were very polite and helpful. Plus the unit cost far less than expected.

Michael J. en

Grado:

El cliente no dejó un comentario.

Danielle E. en

Grado:

I appreciate the last minute accommodation on their behalf. However, the storage location was in the middle row in the back corner. Near the mgr apt. It was a tight fit trying to drive in daily. 😢

Terry N. en

Grado:

El cliente no dejó un comentario.

Mona T. en

Grado:

Killian was super helpful and nice! His customer service skills are hard to come by now a days! I was taken back by his professional and eagerness to help. He’s an awesome employee and I will be referring tons of people to him as I am the new property manager for a 200 unit apartment complex near by!

nate D. en

Grado:

El cliente no dejó un comentario.

MARGARET P. en

Grado:

My contact was by phone only. The gentleman who helped me was so very courteous and helpful and I really appreciated his excellent customer service and attention to detail in updating my information.

Jerry W. en

Grado:

El cliente no dejó un comentario.

graham m. en

Grado:

Good experience.

Tom V. en

Grado:

They closed early on multiple occasions and when they were open is was a challenge to find someone actually in the office. One of the rollers on the door fell off and the unit lights never worked.

Brian C. en

Grado:

John was very friendly

Doug B. en

Grado:

Very nice people. The best customer service. Warm and friendly. Family atmosphere.

AARON Z. en

Grado:

No need

Michelle B. en

Grado:

El cliente no dejó un comentario.

jennifer r. en

Grado:

as expected

janet c. en

Grado:

Brian you are the best!! Thanku for the sincere excellent service..l highly recommend your store to everyone.Sincerely janet cleveland😊😊😊😊😊😊😊

deanna g. en

Grado:

Nice location.

AARON Z. en

Grado:

Customer service was excellent one thing I would suggest is having 1 big lot for pickup and drop off with the storage units also on sight. Alignment in truck was off difficult to drive 19 hours

Zachary B. en

Grado:

When I went to close my unit the worker was too busy working on their car In the storage area to be inside when I was ready to move out. I also had to ask for a receipt to ensure I wasnt charged again

JENNIFER G. en

Grado:

People who work there are rude.

Jay A. en

Grado:

non

Brandy H. en

Grado:

The gentleman that assisted me on Sunday morning, September 30th was personable, thorough and professional.

richard s. en

Grado:

no rodents or other pests, very accessible for me and secure. thank you

Barbara S. en

Grado:

xx

LINDA T. en

Grado:

I have no complaints.!!!!!!

Timothy S. en

Grado:

It went exactly as planned. Thank you!

John B. en

Grado:

Both Johnathan and Brian were always courteous and helpful when I called the office or visited during the pickup and return of the moving van. I had to extend the rental twice and they were very helpful at every turn. I couldn't recommend them more highly.

kathryn L. en

Grado:

El cliente no dejó un comentario.

Jon F. en

Grado:

Staff was extremely friendly and helpful. I needed assistance as a new resident of Spokane and employees sure delivered. I was very pleased with the facility as well. Plenty of room for maneuvering

MATT E. en

Grado:

Great customer service

William L. en

Grado:

El cliente no dejó un comentario.

nicholas M. en

Grado:

Delightful customer service.

Nicole W. en

Grado:

Quick, very friendly. I was very pleased that I was able to get in and out. Staff was also very friendly.

Tom V. en

Grado:

Uhaul call center told me the location was open until 8. When I arrived at 6:45PM I found that even though the sign said they were open until 7PM they were already closed. Not enough feedback space.

Kaitlin W. en

Grado:

Wish it has earlier open hours and later close. However it was great and everyone who worked there was wonderful. THANKS.

Tina G. en

Grado:

El cliente no dejó un comentario.

james b. en

Grado:

Good service and customer communication. Very friendly and helpful.

MIKE A. en

Grado:

Trailer - 6x12 needed to be taller! Like 7’ would be great!

trystan L. en

Grado:

AMAZING! I forget his name, but the individual who gave me the truck July 19th right when you opened was super cordial. Didn't look bothered that I came in right at open and made me feel like I was in a mom and pop shop.

Michael M. en

Grado:

El cliente no dejó un comentario.

Natasha M. en

Grado:

Needed to cut my lock off my unit and staff was completely useless. Also lied that bolt cutters wouldn’t cut disc locks. Unit was dirty and I found mouse droppings on my belongings.

RHONDA H. en

Grado:

Staff is very friendly and I would recommend you guys to everyone. Thank you so much!!

KAREN B. en

Grado:

Oo

James M. en

Grado:

No disputes I think it would be better if they had longer hours. Instead of closing at 7:00 maybe stay until 8:00 pm. As sometimes a person getting off work at 5:00-6:00 don’t have much time.

Harold A. en

Grado:

El cliente no dejó un comentario.

Tamara C. en

Grado:

So I had got online and did the reservation and it sent me a confirmation email that I got on to Sunday morning prior to picking up a van. According to the email if I completed the process that would mean I didn't have to go inside I could just get the keys and leave that's not how it went down I did not get a code sent to me I had to go inside and had to spend another 15 minutes going back over all the information that I had done the night before and that next days a little bit of information because none of it was in the system. I have used this U-Haul service and store in the past I've had new experiences with their services in general this seems to be a flaw with the computer system not with their personal service and the cashier at the time told me I was not the only person that weekend that it had that same issue that had to repeat all the information over again because they also did not get the full confirmation from online so I don't know if there's something wrong with the website but it's very frustrating to take time out of your day to go online fill everything out and then have to go into the store and repeat the same thing over again it made me late to do my pickup which held up other people and if I would have just shown up earlier so that I could have gotten everything taken care of. Then the band didn't run right it didn't want to accelerate while I was driving so every time I had to stop it took way more time for it to get up to the speed I needed to to not be holding up traffic and also the interior dome light stayed on no matter what I tried which included turning on and off all of the light switches and opening and closing all the doors the light was on for my whole trip and we'll still on when I returned it it didn't matter if the keys were in it or not and to me this is all stuff that should be left over before the vehicle is rented out so they know if there's an issue.

michael f. en

Grado:

Thank you for being there. Everything went well

dan f. en

Grado:

I needed a storage unit last minute for my Mother-in-law and I was able to get one the same day with an easy process. I used the facility for about 2 months & cancellation was an easy process. Thanks!

Matthew B. en

Grado:

Office smelled bad, the area was tight to maneuver.

Jeremy W. en

Grado:

El cliente no dejó un comentario.

donald v. en

Grado:

Very clean, safe place. Friendly and helpful staff. Everything you could want in a storage facility.

Dawn L. en

Grado:

El cliente no dejó un comentario.

TAMARA c. en

Grado:

Kim and her staff were always wonderful and very helpful every time I was in there no matter what the issue I would recommend to Lidgerwood storage unit to anyone who asked. Thank you all of you

Brookie W. en

Grado:

Clean and friendly.

Joseph S. en

Grado:

Very pleasant experience. Jonathon was informative and had great customer service.

TERRA F. en

Grado:

El cliente no dejó un comentario.

William A. en

Grado:

Nothing, I was happy with the truck that I rented

Eric R. en

Grado:

The clerk was kind and courteous but hate that the company's policy changed. I used to get the truck for 24 hours, pick up at 10 am bring back at 10 am next day. I rented for 6 hours, but found my self rushed to get truck back on time. Hated getting the call that we were late, and needed the truck back so they can rent it out. We had it back 45 minutes late but really really felt rushed.

todd P. en

Grado:

The employees went above their required duties helping me. Most notably, I returned at the end of business hours and they stayed over 30 minutes past hours to help check in the vehicle.

irving L. en

Grado:

El cliente no dejó un comentario.

sandi W. en

Grado:

El cliente no dejó un comentario.

kristen K. en

Grado:

I was told over the phone when I made my reservations that I could pay cash to rent a truck. Upon arrival, I was informed differently. The manager lady was very rude and obnoxious. After a few minutes of telling her that I had been told multiple times that I can use cash, she gave in. We took the truck and left. Come to find out we could not open the lock on the back of the truck. When I returned the truck and told her I could not use it because of the lock she refused a refund. I was willing to pay the mileage and of course the gas that I paid since we drove that far, but feel like I should have not had to pay the rental fee because I couldn't use it. I could tell the sales guy was understanding, but she sat behind a semi closed door and barked orders at him. I could see his frustration and I felt bad. Even when he mentioned replacing the lock on the back of the truck because it was so difficult, she yelled at him. He offered me a lock for my storage unit and a refund for the appliance dolly that I couldn't use. But the feeling I got from her behind the door is that she was still unhappy with that. And it was only given because he had already made the gesture. So I had paid $60 to drive a truck less than 10 miles round-trip. I do not recommend this location to anyone in the future. I have yet to see my storage unit so I'm hoping that that venture is better than the first.

Candace S. en

Grado:

Both the manager and the gentleman were more than kind. Service was accurate, speedy, and sincerely kind. Thank You!

kathy A. en

Grado:

El cliente no dejó un comentario.

Eric W. en

Grado:

El cliente no dejó un comentario.

Jennifer K. en

Grado:

El cliente no dejó un comentario.

Ricardo P. en

Grado:

Very nice very clean great place

Frank S. en

Grado:

It was awesome thank you

Peggy S. en

Grado:

El cliente no dejó un comentario.

Kurt K. en

Grado:

Great service!

ralza H. en

Grado:

In,out and done. Very easy.

ANDY P. en

Grado:

El cliente no dejó un comentario.

Amiee C. en

Grado:

Check in was great. Customer service was excellent!

Robert C. en

Grado:

I was well taken care of at this location and the vehicle in good shape. My issue with the rental was that I tried to rent from the Spokane downtown Uhaul location on 3rd avenue, which was just 1.5 miles from my house. I thought I was successful with my reservation, but when I went to check in, I was directed to the N Division St location. This cost me an hour in extra time driving to and from, mileage charge since it was five miles further away than 3rd avenue and gasoline from running the truck those extra miles. Total extra = $13.00. If N Division was the main hub with many vehicles I could have understood it but 3rd avenue is bigger--N Division has one truck to rent, the one I was assigned to.

Jackie T. en

Grado:

El cliente no dejó un comentario.

JOHN C. en

Grado:

The staff was very helpful, both at check out and check in. Thanks!

bryce A. en

Grado:

Email reminder the day before scheduled pick up of truck rentals.

MIKE J. en

Grado:

El cliente no dejó un comentario.