Customer Reviews for U-Haul Moving & Storage of Libertyville

641 comentarios

14045 W Rockland Rd   Libertyville, IL 60048

(224) 433-5122

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(224) 433-5122

14045 W Rockland Rd
Libertyville, IL 60048

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very clean. Quick pick up and return. Had everything ready to go. Convenient location by the highway. Very friendly staff!

ABIGAIL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleksandr I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

P D. 
Clasificación:
5.0

Nice new facility

rob p.  |  Overall Experience 
Clasificación:
5.0

You should allow scheduling of UBox pickup and delivery for unloading while the packed UBoxes are still en route. Having to wait for their arrival at UHaul before being able to line up moving help introduces an unnecessary delay in receiving the UBoxes at the new home.

Simon L. 
Clasificación:
5.0

I think you did a great job. Very Happy. Keep up the good work!

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel M. 
Clasificación:
4.0

Why was I charged for extra miles? I took the shortest path from source to destination, and from destination to nearest dropoff and that was still somehow over the allowed mileage for the trip. Seems kind of strange to me. -This is not a comment about this specific place. Please note the staff were friendly and helpful. This is a complaint about Uhaul's software.

Arel O. 
Clasificación:
5.0

Friendly, professional staff. Good experience Thanks

Joseph M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Polly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alane W. 
Clasificación:
2.0

All was good except for one unexceptionable theft from my bank account via my return after hours. It can not be more clear that the base charge is $19.99 a day (24 hours). They steal another $20. when returning the van after office hours if one does not have a smart phone with full location services turned on. THEFT by small print contract not on there website anywhere!

christopher H. 
Clasificación:
5.0

Great location! Clean inside and out! Great employees with great attitudes! Will rent here again if I'm ever in need.

Brandon M. 
Clasificación:
5.0

Excellent customer service

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K.  |  Overall Experience 
Clasificación:
5.0

We booked a unit for the summer and the facility is SO CLEAN. The staff was great and I will use them again next summer for college break. Best storage facility I have ever worked with.

Bryan W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
2.0

Charged the full price for 5 days of storage

Tomiris A.  |  Overall Experience 
Clasificación:
5.0

Polite, Helpful employee safely hooked up our 5x8 trailer, Double checked it and insured that all the lights work properly.

Michele H. 
Clasificación:
5.0

Nothing, it was so easy and convenient! Thank you for making one part of my moving experience non-stressful!!!

Lawrence N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Doug M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas N. 
Clasificación:
3.0

I reserved the van to be picked up and dropped off using the app. Unfortunately, the app could not pick up my location either at pick up or drop off. Fortunately the office was open when I picked it up so I could get the van through them. When I returned after hours I could not get any service and ended up parking the van at the location but had to bring keys back out the next day because the van does not lock. When I called the 800 number I was on hold for 20 min then gave up as it was a long day. You need to figure out a key drop off of people can't connect. I won't use your 24/7 service again. Very frustrating. The people at the location were helpful when I was able to talk to them. The overall experience was not good.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

Website was very easy to use Very happy with total experience

Maureen W. 
Clasificación:
5.0

Excellent experience!!!

dirk E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart S. 
Clasificación:
5.0

The guy who was helping me was great!

Rayan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall G. 
Clasificación:
4.0

Nice organized location. Best rental experience yet in my 60 years

jim L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD L. 
Clasificación:
5.0

Nothing, friendly staff, clean vehicles

lee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S.  |  Overall Experience 
Clasificación:
5.0

Thank you for a smooth and pleasant transition. Staff was very friendly, helpful and accommodating in changing my vehicle type last minute.

John R. 
Clasificación:
5.0

Greg was extremely helpful and worked with me to arrange my pick up at this location. Advised me on packing supplies. He made my rental a success!!!

Suzanne B. 
Clasificación:
5.0

Very efficient process from booking in the morning to picking up the truck and dropping it off. In addition, it was very reasonably priced. Super impressed with the process and the service was great!

Synda A. 
Clasificación:
5.0

There wasn't anything that I would change, everything went well with my pick up and return on the equipment that I needed, thank you very much and I will continue to use this dealership for my future needs

Roger D. 
Clasificación:
4.0

Other than one person on site at times, staff and Mgr Greg were very helpful and courteous!

Rita D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayson K. 
Clasificación:
5.0

They had us dropping 43 minutes from our location, we seen this place stopped and the man working told us we could leave it there, as long as no one had it booked from the other place we was to drop. He checked for us and this place was 5 minutes from our location. It was awesome!!

ANTHONY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY W. 
Clasificación:
5.0

All was ready as promised and was a great price. Thanks.

Christian D. 
Clasificación:
5.0

I moved my son from California to Chicago for medical School and having people go out of their way to help you is commendable.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy K. 
Clasificación:
4.0

Was a fairly smooth process however the computers were pocessing slow when i was there so it took longer than expected. If there were more than one employee working, i thinks the process would be better.

Curtis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
1.0

Most horrible experience ever. Will probably not ever rent again.

Ebony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi R. 
Clasificación:
5.0

The online check-ng was not working. I went inside and Greg was incredibly helpful with check-in and check-out. I will use this location again and tell others about the great service here.

Mathew U. 
Clasificación:
3.0

The system was completely not working so it caused long waits and extreme stress on the only employee working there. The employee, I believe his name was Cade, was very helpful and kept apologizing that everything was going so slow.

Brittany S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
3.0

I couldn't do the 24/7 share because the app/site didn't work

Ana P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luke K. 
Clasificación:
5.0

Awesome. Thank

Rita W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelina K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor O. 
Clasificación:
5.0

Greg did an excellent job helping us. He was very helpful

Barbara B. 
Clasificación:
2.0

When I made the reservation I was told I was returning it to the uhaul near my house, turns out that wasn't the case. Had to drive back to the uhaul I rented it from. I even showed the employee there the text confirmation I got and he said well you have to bring it back here.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen Y.  |  Overall Experience 
Clasificación:
5.0

Second time renting trailer. Great overall experience

Michael W.  |  Overall Experience 
Clasificación:
5.0

Great service.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanton T. 
Clasificación:
4.0

No problem.

MASAKI N. 
Clasificación:
5.0

Contact less check-in was a great option; would have been nice to be able to start it maybe 15 minutes before car check out time, or to adjust duration from the end of check-in process. I wasn't expecting it to take so long and I would've adjusted my duration of use to no cut things so close.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt F. 
Clasificación:
3.0

The employee was unable to resolve my issue, however he was very polite and respectful. He explained how to resolve the concerns and put notes in the reservation file. Although, I still left extremely angry and confused about why the refund could not be processed at that time, this appeared to be no fault of the employee at drop off.

Nicholas S. 
Clasificación:
5.0

No improvement needed. Incredible experience renting. Will repeat and recommend for sure.

Andrew S. 
Clasificación:
5.0

Awesome experience. Great help from the employees on site.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
5.0

The associate was very helpful and explained everything perfectly. The facility was very clean and is being maintained very well. I feel confident that my belongings will be safe while being stored there.

Chloe H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephan F. 
Clasificación:
5.0

Very efficient layout of property. Friendly staff. Great location near major highway

Richard L. 
Clasificación:
5.0

Your online system works great. Guy at the facility was efficient and helpful with the process of the rental.

Bradford G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
5.0

Excellent and friendly customer interactions!

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hosep D. 
Clasificación:
5.0

Great customer service, very professional and friendly.

Michael T. 
Clasificación:
5.0

Thank you for the hassle free moving experience. The goods arrived safe with zero damage.

Kiruthika K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hui W. 
Clasificación:
4.0

Have someone there in person in afternoon. Morning staff person was a big help. Other than that, great help.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd E. 
Clasificación:
5.0

Just great customer service!

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Greg was great. Both for pick up and drop off the other customers in front of me in line were some of the most incompetent people I have ever seen. Their struggle to buy some boxes and tape was truly agonizing to watch. I'd like to be able to complete the check in online, have the trailer number emailed to me, hook up and go without any human interaction like the airport rental car agencies do.

Kingston S. 
Clasificación:
5.0

The young woman that helped was very professional and cheery; she provided excellent service. The only complaint I have is that your CC machine or POS system is very slow and clunky.

Steve H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
5.0

I think it would be better if you did not charge per mile. that is the only thing that I didnt appreciate. I get needing to cover but rental car companies got rid of that years ago.

Francis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin F. 
Clasificación:
5.0

Staff very friendly and professional. Building very clean and well kept.

Alison B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACKARY D. 
Clasificación:
5.0

Service was excellent at this location--equipment was ready on time, person working there was pleasant and efficient.

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique Z.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willson O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

Excellent customer service! Very flexible and easy to deal with.

Nancy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin S. 
Clasificación:
5.0

The team at this location was amazing every step of the way!

Michele K.  |  First Impressions 
Clasificación:
5.0

Fantastic! Really cannot imagine a better storage unit situation!!! 5 STAR!

Amy M.  |  Overall Experience 
Clasificación:
4.0

Confusion about lock / girl was new and tried to sell me one but online said came work one and then when o opened unit there was a nice letter with a new lock. She was new / maybe more training? Nice facility

Shari W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

deneen c.  |  First Impressions 
Clasificación:
5.0

Wish there had been more visible instructions on how to access unit without setting off the alarm. Everytime I open my unit the alarm goes off. This is why I answered no to question 3.

Robyn K.  |  Online Move In 
Clasificación:
5.0

Most highly recommended this facility and all th staff!

Christopher H.  |  Overall Experience 
Clasificación:
5.0

If disc shaped locks are required Uhaul should provide them as part of the storage rental cost. Customers shouldn't be forced to buy them at Uhaul when they already have a good lock.

Daniel S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lora K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista R.  |  First Impressions 
Clasificación:
5.0

Staff went above and beyond to help me. Very kind and attentive. Would recommend 100%!!!

Paola R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

George K.  |  Overall Experience 
Clasificación:
5.0

Amazing experience. SUGGESTION: For loading and unloading support, U-haul might need to consider providing 'Automatic conveyor belt' facility (in the ladder provided with steps need to have conveyor belt ramp on one side and steps on the other side) to move goods to Upper level storage units for convenience.

Suresh R.  |  First Impressions 
Clasificación:
5.0

New lockers were behind schedule and had to move into two separate units as a result. I could not wait.

Bill A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean-Luc M.  |  Overall Experience 
Clasificación:
5.0

Clean and easy to use facility

Peter B.  |  Overall Experience 
Clasificación:
5.0

Everything was easy and convenient. Easy access and the facility was always clean. Everyone we dealt with at the facility was very helpful and friendly.

Peter J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin P.  |  First Impressions 
Clasificación:
5.0

we had been using a storage space at a different company. After seeing your facility we checked and found that we would pay less for a climate controlled space ! Moving in was wonderful! We were able to pull inside and unload, and they offered carts to facilitate moving large items. The spaces are all well lit and exceptionally clean and well maintained. So glad we found this place!

Patricia H.  |  First Impressions 
Clasificación:
5.0

I could not be happier with the move in experience. Courtney was very helpful and made sure we got into our unit. She also made sure I received credit for my free month for renting the UHaul trailer. The facility was very clean and well lit. Even the bathrooms were nice. I would highly recommend this facility for storing your extra stuff!

Scott K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  First Impressions 
Clasificación:
3.0

My initial experience with checking in to my new unit left a bad taste in my mouth. The staff member assisting me was very friendly and helpful. Things started off a a bad foot with the master online reservation system allowing me to reserve a unit that was not physically available at the location I chose, more or less forcing me to accept a bigger unit for a higher cost. The attendant did not express a particularly high degree of confidence in the electronic capabilities of the security access card nor in the sturdiness of the individual alarm on the unit itself. There was also a conflict of what the unit access hours were, with the paper I was handed stating until 10 p.m. but the staff member saying only 7 p.m. There was also a mention of a $10 charge for after hours access, but that is listed nowhere in the contract. I was underwhelmed to say the least.

Timothy A.  |  First Impressions 
Clasificación:
5.0

I'm very happy with the accommodations, conditions and location.

Ronald G.  |  First Impressions 
Clasificación:
5.0

The staff is extremely knowledgeable and helpful!

Denise G.  |  First Impressions 
Clasificación:
5.0

Greg was awesome. The truck rental went great and moving into this beautiful new facility was easy. Thanks.

Steve C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David G.  |  First Impressions 
Clasificación:
5.0

This was an excellent facility, five stars. great help and would highly recommend.

George K.  |  First Impressions 
Clasificación:
5.0

very clean and accessible location.

Carl S.  |  First Impressions 
Clasificación:
2.0

Paid for the 24 hour access but the card they gave me to get in didn't work. They also didn't hive me a code to get in during regular hours. Took me 2 hours of phone calls to get a temporary pass code.

michael a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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