Customer Reviews for U-Haul Moving & Storage of Levittown

2,928 comentarios

6250 Bristol Pike   Levittown, PA 19057
(Rt 13 & Pa Trnpk)

(215) 547-5454

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(215) 547-5454

6250 Bristol Pike
Levittown, PA 19057
(Rt 13 & Pa Trnpk)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de RV

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy C. 
Clasificación:
5.0

Nothing everything was very good and helpful

darryl W. 
Clasificación:
5.0

Quick pick up and drop off. Great customer service. Professional and courteous employees

Thomas S. 
Clasificación:
5.0

Megan Robinson was very helpful Courteous Knowledgeable

Vivian S.  |  First Impressions 
Clasificación:
5.0

The store was understaffed however the representative was keeping up with the customer demand. More staff would definitely help.

NICK A. 
Clasificación:
5.0

Excellent staff , everyone was friendly, place was clean and the truck was perfect for the move . Thank you to the GM Megan and her CSR Tori.

Todj M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Great pickup and drop off experience. Loved the quote print out to help you understand charges etc.

Patrick D. 
Clasificación:
5.0

I think that the advertise 19.95 U-Haul rental of a cargo van or pickup is great. However I have spent like $1,000 in the past 6 months on these vehicles and you charge me so much money for mileage it is ridiculous. The charges and up charges, I actually just had one of your beautiful new pickups with 700 miles on it. I never got to use it I had to go straight to work and work all day and then I was exhausted. My total bill was $58 when I only traveled 11 miles to work. Far cry from $19.25. it is always like this the last time I rented from you it was like $360 for my cargo van ridiculous. And so on and so forth don't get me talking about the you box that you sent across the country when I was here. Please advise as to all these errors and mistakes. Now your staff I think is nice and I can relate to Troy number one and then Megan and I don't know the guy's name that cleans the course outside the older man but he's nice too. However he charged me for a gallon of gas $9 ridiculous. That needle didn't move. The vehicle that I use yesterday I didn't even get dirty it didn't even have to be cleaned. And they still charged me extra ridiculous again.

Kathy R. 
Clasificación:
3.0

If you have to go into the office for your key why offer phone check in?

HEIDI S. 
Clasificación:
1.0

The person on duty gave me the impression I was imposing on him in some way. I walked in and greeted him he did not even acknowledge me. We went to look over the truck and he said heard a noise under the truck ( which I did not) made a big deal about it by bringing someone else over to check it and indicated that I had done something to cause it. Finally he said I had a $17 balance for extra miles. I asked if the more than 1/2 a tank of gas more than was required would offset the balance he said there was nothing he could do. He gave me the manager's card it I wanted to pursue it further. No "thank you" or any kind of acknowledgement at all. The difference in the customer service of the two locations was striking. There is another uhaul location near me and I will be going out of my way to rent from them and avoid this location.

Donald M. 
Clasificación:
5.0

From the first call to Megan to reserve a van,then doing the check-in with George,very good experience. Both were professional and very helpful. Doing the drop off to Tori was just as pleasant. Thanks to you three for taking care of me. Highly recommend this UHaul location to anyone.

CHRISTINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

celia L. 
Clasificación:
3.0

Didn't credit me additional gas, that I put in. Instead of stated that there was a dolly inside the truck that she didn't charge me for, which I didn't use at all. Also the lady stated that she needs to charge me for sweeping, when the truck was swept prior of returning. Looks like the customer service is looking for as much money to strip a customer off, as possible. Not very happy.

Marcin W. 
Clasificación:
5.0

Very great experience.

Gina D. 
Clasificación:
5.0

Staff was very hopeful at Levittown Bristol pike location. Was from SC and helping sister move they couldn't have been any nicer. Than you

rebecca J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
1.0

Butch bitch up front going to meet her one day when all is said and done and knock that attitude straight off her face when the video of the truck being stolen is shown and your fired for the way you treated uhaul customers

stacy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLIE B. 
Clasificación:
2.0

This was my third location as U-Haul did not have equipment at the first and they didn't notify me. The second location was not open and I couldn't be transferred to a 24/7 pickup so I had to be sent to a third location. When I arrived the service was subpar at best considering he barely said 2 words to let me know he even heard me as he studied hair marketing.

Jasmine M. 
Clasificación:
5.0

Meghan went above and beyond to help with a system glitch on my reservation. Very personable & extremely knowledgeable.

Madeline M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
2.0

I had search for a 26" truck and was guaranteed that I could get one there which was out of my way. I arrived and could not get the proper truck and had to resort to a smaller truck. The gentleman at the front desk was pleasant and understanding but It was a major inconvenience.

Carl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

john B. 
Clasificación:
4.0

Great experience.

Larue H. 
Clasificación:
2.0

Have equipment ready to pull out easily. I had to move several trailers by hand to hitch the trailer I was renting. Open on time. Have newer equipment. Equipment was old and sliding door was very difficult to open and close

STEPHEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake B. 
Clasificación:
4.0

Convenient. Easy in, easy out.

Martin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robinson D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna G. 
Clasificación:
4.0

El cliente no dejó un comentario.

jesse W. 
Clasificación:
5.0

Tori was helping a customer when I got there to pick up and auto transport. I made it so the other customer was able to go pick up the car that they needed an auto transport for over what kind of car that I was picking up. Tori made sure that both customers got the equipment that was needed for the job. Amazing customer service

mike B. 
Clasificación:
5.0

Megan Robison (General Manager) has always gone above and beyond to assist me whenever I need anything from Uhaul and this time was no exception! Megan was able to get me a van on short notice and made sure the van was spotless before I left the Uhaul facility. When I told Megan I was unsure how long I needed the van, she told me to stay in touch with her and she would accommodate my needs regardless of how long I needed the van. Prior to my return when I was unsure how much gas I needed, Megan answered immediately and advised me how much gas the van needed before being returned. Megan is an excellent representation of the Uhaul and is a someone who should be considered for any/all future promotions in management as her compassion and elite customer service skills should be taught to newer employees to properly represent Uhaul.

Jake B. 
Clasificación:
5.0

You guys were awesome

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan O. 
Clasificación:
5.0

I was very unhappy with the customer service woman who Che led me back in when I returned !!!!!! She was rude And very unprofessional!!!! When I came back , I drove up to the drop area, read the sign to please stay with your vehicle and attendant would be out to check you in. I sat there for approximately 15 minutes thinking maybe they were helping customers at the desk on on the phones. I saw multiple workers walking around inside and the decided to go in for help When I entered the store, I asked is someone would be comjgout for my return and the woman behind the desk doing nothing said no , you are supposed to come inside . I was confused because the directions clearly stated to stay with the vehicle !! I approached desk and she took my key and walked away . She went outside and never returned . She must have checked the vehicle in without me being present and printed out my final bill from outside but never came back in. Another employee saw it and handed it to me . I said the 12 blankets that I rented were in the back of truck if anyone cared. As I stood there for awhile with this final bill I finally asked if this medi wax done and could go ????????? Very poor communication!!!!!! Very unhappy with Nicole Hernandez-Vega , she definitely needs to be retrained !!! Very RUDE !!!!!!

Ellen O. 
Clasificación:
5.0

The manager took great care of me! She's very professional, helpful, and cares about her customers! Definitely recommend this place!

Christina P.  |  First Impressions 
Clasificación:
3.0

Everything there was excellent except fot the fact that there was a mouse problem and when i emptied my unit i had multiple items that needed to be thrown out,some of these items were things my mother gave me before she passed. These items were wrapped in plastic and stored in uhaul boxes and were damaged beyond repair. Except for this problem u haul is a place i would recommend, they just need to keep on topof this problem and i guess they didn't

LINDA L.  |  Overall Experience 
Clasificación:
5.0

Everything went great

Anthony S. 
Clasificación:
1.0

Second floor storage with no elevator. No roll up doors. Regular swing open doors. DO NOT ROCCOMEND

Courtney M.  |  First Impressions 
Clasificación:
5.0

Great storage facility.

DONALD B.  |  Overall Experience 
Clasificación:
5.0

I have zero complaints, or room for improvement. When I arrived there was a rush and your staff handled it well (most people I've ever seen in a uhaul) Then when I returned the truck, after having one of the worst nights ever. Your staff treated me like family and it helped me more then words can express. So from me to you and your staff, thank you Vincent Roselli

Vincent R. 
Clasificación:
5.0

The salesman was very professional, kind and informative. I was impressed for such a young man. He was Awesome!

joan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B.  |  Overall Experience 
Clasificación:
5.0

Megan and Her staff is the Best. Megan is an Excellent Person kind Polite and Helpful. I truly appreciate Her. Shes 5Stars

Antoinette M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier R. 
Clasificación:
5.0

Excellent customer service... A++++++

Dariusz T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn S.  |  Overall Experience 
Clasificación:
5.0

The Manager Megjan was great , I am a veteran and the Va was paying for my storage and was a bit less than prompt but Meghan understood and workes with me through my difficult situation. A÷ and 5 stars to her and her staff.

ROBERT P.  |  Overall Experience 
Clasificación:
5.0

This location has always been well above average. Staff are top notch, friendly, and vehicles are always in great condition.

Warren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yaroslav M. 
Clasificación:
5.0

Everything went well. No need to improve.

EDWARD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

sHERRON m.  |  Overall Experience 
Clasificación:
1.0

It took a ridiculous amount of time to drop off the truck because your personnel worked insanely slow. They weren't helpful when asked questions. Overall bad experience beginning to end. I'm extremely disappointed.

Tyshaye S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Faiz M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil S. 
Clasificación:
4.0

I have this location a fair review however my experience was terrible. I reserved a 26 foot box truck from the Bristol location. They didn't t have the equipment when I arrived and changed my reservation to a smaller truck. No call, no heads up. They did redirect me to Levittown where they had the truck. This added time and miles to a project that was not accounted for. A good experience for the location but Uhaul took a hit in my book.

GREGORY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BERNARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KOCSHA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis B. 
Clasificación:
4.0

El cliente no dejó un comentario.

thomas g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA L. 
Clasificación:
4.0

One person working on a Saturday morning at 9am seems light. Long wait to pick up a trailer, the person working struggled to connect trailer. When I returned the trailer at 2pm, the person working had no idea how to disconnect it. I tried not to embarrass him but had to step in and disconnect it myself before he hurt himself. I will find another location for the next rental.

SCOTT P. 
Clasificación:
5.0

Everything is great at UHAUL. They have everything for you

Dawn S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

I don't know

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany S. 
Clasificación:
5.0

The employees were very helpful and accommodating.

james K. 
Clasificación:
5.0

Megan made my first storage experience so easy, I would highly recommend this facility!

Eileen O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

Good customer service

Jaemy P. 
Clasificación:
3.0

Dead mouse was found and some green wrapping tape.

Teddi G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

Everything was fine and went smooth from me making the reservation picking the truck up and me dropping it off

JEFFREY A. 
Clasificación:
4.0

Have hand trucks to move refrigerators in stock

THOMAS S. 
Clasificación:
5.0

Improvements...I have rented from uhaul several times. I always get great service from friendly people. But no matter which location I select they call me the morning of my rental to tell me I have to use a different location because they do not have the vehicle i requested available. Overall I am really satisfied.

VIRGINIA M. 
Clasificación:
5.0

Great staff, very helpful. Reasonable prices and a good promotion

robert t.  |  First Impressions 
Clasificación:
1.0

Shane is rude and unhelpful. Not customer oriented and having rented from uhaul many times I can say my experience dealing with Shane was cause for me to consider alternative options for ny next rental need.

Caroline M. 
Clasificación:
5.0

Megan was the most amazing customer service rep that I had dealt with.

Latonya P.  |  Overall Experience 
Clasificación:
2.0

The employees were kind and helpful. The equipment was in good condition. When I returned the trailer, I asked if I needed a receipt and was told no. I recieived an email and text 24 hours later saying my return was not registered and that I may still have the equipment. I called on two separate occasions before my return was acknowledged with an email receipt.

WILLIAM M. 
Clasificación:
5.0

Megan you were truly amazing, moving can be stressful but you always made our experience great with your capabilities in problem solving and flexibility. UHaul is lucky to have you. Thank you. Eddie

EDUARDO C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edwin s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jennilyn w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john m.  |  First Impressions 
Clasificación:
5.0

No comments it was an excellent experience

Melinda W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonja B. 
Clasificación:
2.0

The woman helping us was rude and negative. She made me and the whole experience feel extremely uncomfortable. I will not go to that location again even though it is very close to my house and convenient.

Sara M. 
Clasificación:
2.0

I never had a storage unit with you guys. Please STOP

Debbie M.  |  Overall Experience 
Clasificación:
3.0

The reason for the 3 stars are as follows, when we picked up the pickup truck (The only one available) the first thing we noticed was the smell of cigarettes, being a former smoker and quitting over 7 years ago, trust me I was about to throw up. Unfortunately we needed the truck. There was also dog hair everywhere, we have dogs and love dogs we just don't feel that renting a uhaul should be this dirty, considering when we arrived about 3 employees were all joking and having a great time. We woke up the next day to a flat tire but uhaul was very good at accommodating us. That's also why we gave the 3 stars. I will always recommend uhaul and I will use uhaul again. This is just an honest assumption from my eyes.

Rod K. 
Clasificación:
5.0

Very friendly and efficient service

dale w.  |  First Impressions 
Clasificación:
5.0

Manager Meghan was very attentive , helpful and knowledgeable to all my needs and questions A+

ROBERT P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Overall Experience 
Clasificación:
1.0

I am completely disappointed with uhaul and totally fed up. I have been a loyal customer who has been renting all the time and I have been experiencing nothing but issues and problems and I will be calling corporate tomorrow. Trucks are never at the scheduled locations and I am always forced to get a different size truck. On top of it the locations that can accommodate me are 45 minutes out of my way and than I am charged for miles. This is an awful business model. The truck I rented Last breaks, steering, and reverse were all messed up and the truck didn't sound like it was going to make it to where we need to go.

PATRICK M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
4.0

Free Coffees

DON R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancymarie M.  |  Overall Experience 
Clasificación:
4.0

When i rented the truck the contract said the tank was full. On inspection i informed the rep that it was about 7/8. On return i filled the tank to 7/8 less than 1/2 a mile from location. I put 5.5 gallons in and then was charged for another 4 gallons at the locaton. So I put nearly 10 gallons in the tank for a 42 mile rental. I think not.

MICHAEL F. 
Clasificación:
5.0

Good excellent nice and clean

JOSE Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

KURT W. 
Clasificación:
5.0

Megan is Amazing, from the beginning to the end

Latonya P.  |  First Impressions 
Clasificación:
5.0

Cab of truck smelled of cigarette smoke.

MATTHEW G. 
Clasificación:
5.0

Five stars always polite and friendly when I went and very clean

Corey R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

COLLIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SOBEIA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANA Z. 
Clasificación:
3.0

Truck I reserved was not available when I arrived and was moved to another truck, which was fine. But, they should have notified me beforehand that the truck I reserved was not available so that I could have planned for it. Also, the inside of the truck had trash in it from the previous renter.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry R. 
Clasificación:
5.0

Megan was excellent! She was knowledgeable and very helpful. She provided a great customer service experience. Gracias.

Allen J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rashida c.  |  First Impressions 
Clasificación:
5.0

Manny was an excellent service Tech! Explained thoroughly about the wiring process! He did a good job taking his time and doing the job properly! Sincerely Steve Jaczko

steve J. 
Clasificación:
1.0

Back in May I moved from NJ to FL and used this location to have a hitch installed weeks prior so I would be able to tow a 5x8 trailer with my belongings. I went in and asked for the parts to be ordered and explained what I needed and that I had reserved a 5x8 trailer at a uhaul location in NJ for my move. The person who helped me went to my car multiple times to see what parts were needed and then he placed the order. I waited for the parts to come in and was told I would be contacted when they arrived. Nearly a week after I was told I would be contacted I decided to give them a call and was told the parts were there so I made the appointment to have them installed. I dropped my car off to have the parts installed and when I went to pick it up and pay, the technician asked if I was going to use it for a bike rack. I explained to the technician that I was moving to FL and towing a trailer with my newly installed hitch. He let me pay and then explained that I was missing the clip that attached the ball to the bar and I said I would need that since I had just explained I was towing a trailer behind my vehicle. I purchased the piece separately and left thinking I had just checked off an important step for my move. Fast forward to the day before I was going to pick up the the 5x8 trailer. I was reviewing the checklist provided by uhaul and checked my car for the wiring needed to connect my car to the trailer. I saw it was not there and I contacted this location several times and was transferred to the main Uhaul line each time. I explained the situation to the CS representative and asked if there were any locations that could install the wiring I would need for the next day. Every location was either without the wiring or their hitch technician was off that day. I then called as many other businesses (pep boys, etc) as I could and each said the same thing that the parts would need to be ordered which would take at least a week. I could not wait a week as my lease was ending and I had scheduled movers. I called uhaul back and went through many options with a second CS rep like getting a uhaul pak or a bigger truck and towing my vehicle behind. It ended up that the only option for me was renting a box truck and dolly to tow my car down to FL due to needing it the next day. This ended up costing a thousand dollars more than the 5Ã-8 trailer and made me very uncomfortable having to drive such a long distance with that setup. It ended up that the Levittown location was where I was supposed to pick up the truck and dolly. When I went to pick up the truck, I explained the situation to the person helping me that I had come weeks before to get the parts installed and while they had been ordered initially (per email that I received when I went in the first time to request the parts) they were never installed and I had not known this until it was too late. He said that should not have happened, the technician should have known, and that he was sorry for the inconvenience. I moved to FL and didn't reach out to uhaul until much later as I hate confrontation and honestly wanted the situation behind me. When I did send an email I was contacted by the manager of this location and I explained to her what happened and that I needed the difference between the first reservation (5x8 trailer) and the second (truck and dolly) refunded since it was over a thousand dollars and due to her location not installing what was requested. She said she would submit a claim and she refunded the one hundred and something dollars for the botched hitch installation which I had not requested. She said she was only able to refund up to $600 and would have to request the higher amount. After several weeks of ignoring my emails she finally got back to me that she had not heard anything about the first claim and would submit a second one. I asked at that time for her to please refund the six hundred she was allowed while we waited to hear back from whoever was allowed to approve the higher amount. Again I waited and was ignored until finally I received an email from her telling me that since the installation was refunded and the six hundred was refunded that the claim had been denied. She also said that I should not have gone through the main uhaul line and should have contacted her store directly and then she would have been able to help me out. I explained I did contact her store and was put through to the main line, I never asked for the installation refund, and I asked for the six hundred in good faith that I would be able to receive the additional amount. The entire problem was caused by her store not installing what I specifically requested and then to be told that my actions were the reason she could not help me make it very clear that she just wants me to stop emailing her. I never write negative reviews and do my best to not complain but the fact that I did everything in my power to have a smooth move and then have to deal with this after the fact has me very frustrated.

Chelsea W. 
Clasificación:
5.0

Keep it up.

Kirti P. 
Clasificación:
4.0

Very good service

JAMES D.  |  First Impressions 
Clasificación:
5.0

Nothing, all went smooth.

TIMOTHY R. 
Clasificación:
5.0

Everyone was super nice and most helpful in answering all our questions!

Christine P. 
Clasificación:
2.0

I reserved a van to be picked up remotely and contactless. This how ever was not the case. I finished the LONG process it takes to get the key all to be told I have to go have contact with someone. The app states that you can “skip the line” and just show your phone to an employee and they hand you the key. Nope. I had to wait WELL over 20 minutes to be handed my key. The female that was working, her attitude was horrible. She didn't say have a nice day, go **** yourself… nothing. Just handed me the key and pretty much shooed me away. I will never rent from this location again because of her. Returning the van was not nearly as painful as picking it up. The two gentlemen were awesome and refunded me the $7 I was charged for a unit dolly that was never received. Those are the type of employees you want to be working for you.

Ashley T. 
Clasificación:
4.0

Requested a larger truck but was given a 15' truck which was undersized for the move I was doing.. WE had to fill all of our personal vehicles and still left items behind that creates the need to make a second trip.

ALLEN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoinette S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kpannah K.  |  Overall Experience 
Clasificación:
5.0

I was being high maintenance and changing my reservation last minute. They were accommodating and professional. Megan was very helpful with the process.

Nicole B.  |  First Impressions 
Clasificación:
1.0

Horrible service you guys unit had bed bugs in it had trash all of my property

Sanad S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO C.  |  First Impressions 
Clasificación:
4.0

Everything was good. However the person at the call center said it was temperature controlled, meaning cooled and heated. However, when I got there, it was only heated.

LEAH M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keri V.  |  Overall Experience 
Clasificación:
1.0

Have mice

Jasmika B.  |  Overall Experience 
Clasificación:
1.0

Rented a truck and they charged me $153.00 just to go 6 miles down the street. Still waiting for my refund. The staff checked in the truck wrong and charged me crazy fees.

Seri S.  |  First Impressions 
Clasificación:
4.0

Haven't seen any mice but had ALOT of mice dropping and boxes stained with mice urine in my storage.

ANDRE S.  |  Overall Experience 
Clasificación:
4.0

Didn't like your nasty letters if I was 1 day late with the payment. Other than that everything was good.

James W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

hector p.  |  Overall Experience 
Clasificación:
5.0

No problems whatsoever Megan was awesome highly recommended

David B.  |  Overall Experience 
Clasificación:
4.0

You owe us a refund for the remainder of the month please mail it to me. Thank you. Karen Swites

KAREN S.  |  Overall Experience 
Clasificación:
5.0

Fast service

sherry b.  |  Overall Experience 
Clasificación:
5.0

Everything was clear, everyone was very nice and I had access when ever I needed it.

Robert C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B.  |  Overall Experience 
Clasificación:
4.0

AIR CONDITIONING would help A LOT especially for people with upper respiratory health issues🤔😊

HAZEL G.  |  Overall Experience 
Clasificación:
5.0

All of the staff members were lovely and very helpful. This is why I chose this storage facility again.

Margaret O.  |  First Impressions 
Clasificación:
3.0

Storage unit leaked and destroyed precious items

donna L.  |  Overall Experience 
Clasificación:
5.0

Every one a dealt with was very helpful. The Facility is well kept.

Shawn L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa M.  |  First Impressions 
Clasificación:
5.0

Excelente

Marvin O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSEA H.  |  Overall Experience 
Clasificación:
5.0

Megan Robinson is the BEST!

George M.  |  Overall Experience 
Clasificación:
5.0

Staff was top notch, they took pride in providing a secure location to place your items. They ACTUALLY monitored the cameras and could provide accurate information regarding the coming and going of those who went through the security doors. I not once felt any type of fear or apprehension of my unit. Very understanding and accommodating. I could go on. But I did have sticker shock when I went there but found out that they offered a very competitive price.

steven m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES D.  |  Overall Experience 
Clasificación:
5.0

Megan was extremely helpful and understanding

Danielle M.  |  First Impressions 
Clasificación:
4.0

The lighting for the units can be better...lights are automatic when you trip them for the hallways.

Harry D.  |  Overall Experience 
Clasificación:
5.0

Perfecto

Marvin O.  |  First Impressions 
Clasificación:
1.0

Luego de 1 dia de alquiler trate de cancelar la unidad por que era muy pequeña para mi uso, no disponian de alguna otra unidad de mayor tamaño solo me informan que lo sienten y que no pueden ayudarme y pierdo los $190 que Pague por la unidad que nunca ocupe fue muy injusto la ultima desicion.

Roberto C.  |  Overall Experience 
Clasificación:
5.0

Megan was amazing, very friendly and helpful!

Rebecca T.  |  Online Move In 
Clasificación:
5.0

They were very professional and I would recommend them to anybody the facility was very clean and I thank them very much

Melvin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Goksan O.  |  First Impressions 
Clasificación:
5.0

Megan was amazing! Had a rough, long day, and she went above and beyond to help my experience with U-haul that much better. Thank you for your dedication to customer service.

Omar S.  |  First Impressions 
Clasificación:
2.0

I had mouse and rat feces all over everything and my stuff smelled like urine

martin w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSEANNE A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terra B.  |  Overall Experience 
Clasificación:
5.0

Overall great experience! Especially when COVID-19 hit and I lost my job, Megan was great in understanding and working with me. Thank you for your outstanding A+ Customer service!

Cylina F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

IGNACIO P.  |  Overall Experience 
Clasificación:
5.0

The staff there was so very helpful and out going! I told my employees at work how nice it was there !!

john l.  |  Overall Experience 
Clasificación:
5.0

Megan was awesome and super friendly. She made it seem as if we already knew each other. Great people skills!

obinna l.  |  First Impressions 
Clasificación:
5.0

Once Tom was gone, it was a far better facility. Prior to Meghan, the facility was terrible. Meghan was easier to contact, the team understood what was going on and able to give answers and be of assistance more frequently. We loved having our stuff at Uhaul & never felt like it was going to be taken or anything. We were there for a total of 5 years & the last year has been much better than the other 4. Thank you Meghan!

stephanie m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R.  |  Overall Experience 
Clasificación:
5.0

Megan was a rockstar in helping me with my unforeseen issue with my storage. I would highly recommend this facility with all your moving and storage needs. Very professional and courteous staff.

David B.  |  First Impressions 
Clasificación:
5.0

Truck was in bad shape. But everything else was great!

Paul B.  |  First Impressions 
Clasificación:
5.0

Both of the employees were so very helpful and out going! They help my wife and I pick out the right storage unit.

john l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

todd h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenn D.  |  Overall Experience 
Clasificación:
5.0

The nicest, most understanding and helpful people ever. Thank u

Jenn D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

allbert b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCINE K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cylina F.  |  First Impressions 
Clasificación:
5.0

They help me for unpaid payment.I lost my job at 01 March 2020 for COVID-19 pandemic,and store manager give to me big discount.I never forget this manager action in my life.Thanks manager,you are amazing. Thanks U-Haul.

AKSOY S.  |  First Impressions 
Clasificación:
5.0

Smooth transaction, easy to change to a bigger unit.

renate b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

James D.  |  First Impressions 
Clasificación:
5.0

Never had a problem. Always easily accessible and very clean. Temperature always consistent.

Nancy R.  |  Overall Experience 
Clasificación:
4.0

Extraordinario servicio al cliente

kensly c.  |  Overall Experience 
Clasificación:
5.0

Magan is wonderful. Nice staff.

Carmen F.  |  Overall Experience 
Clasificación:
5.0

Banning moving was excellent. The movers were fast yet assured that your furniture were properly handled. I recommend this moving company.

Carmen F.  |  First Impressions 
Clasificación:
5.0

They were great made sure I had everything and understood everything and were very nice good people at this location

Kevin W.  |  First Impressions 
Clasificación:
5.0

I had a unit since September 2018 until this week. I never worried about my stuff stored there or going there any hour of the day or night the lighting was fabulous and the gate secured.

Nancy W.  |  Overall Experience 
Clasificación:
5.0

I've recently was at the uhaul for 4 moths. Tory was always so helpful and always came through with his promises. Laura always communicating with everyone 2 make sure I was ok. Meaghan is the best!

Karahn B.  |  Overall Experience 
Clasificación:
5.0

Fast check in easy access to my unit

jennifer s.  |  First Impressions 
Clasificación:
5.0

Great customer service. Everyone there was very professional and friendly. I was greeted as soon as I walked in. They made sure I got exactly what I need including any additional items. ¡Gracias!

Victoria M.  |  First Impressions 
Clasificación:
2.0

Needs maintenance. Fix the doors into storage area. Carts are in bad shape. Door stops do not work. Very large bumps that make it difficult to roll things in and out. Messy. Obvious rodent issue6

William F.  |  Overall Experience 
Clasificación:
5.0

I found the owner and Mr hill to be extremely helpful, friendly and knowledgeable. Moving is never an easy task and they made the process of truck rental and storage a lot easier.

karen m.  |  Overall Experience 
Clasificación:
5.0

Tori was very helpful

karen B.  |  First Impressions 
Clasificación:
5.0

Very good

Willard G.  |  Overall Experience 
Clasificación:
3.0

I loved the people that worked there but the two raises in rent is a bit ridiculous. The reason most people choose uhaul is because the smaller facilities do that.

Sean S.  |  Overall Experience 
Clasificación:
5.0

Every staff member is so personable and accommodating. I have always walked out of there with a smile. Highly recommend! Thank you!

Andrea G.  |  Overall Experience 
Clasificación:
5.0

Laura & Cory did all that they could to accommodate me when there were mistakes on my contract. They were patient & understanding & "real" people. I would recommend this location!

Karen C.  |  First Impressions 
Clasificación:
4.0

Staff worked hard to find what I needed.

Jennifer B.  |  First Impressions 
Clasificación: