Comentarios de los clientes para U-Haul Moving & Storage of Les Paul Parkway

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Testimonios de clientes recientes de U-Haul Moving & Storage of Les Paul Parkway

Clasificación general:

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OLEKSII L. | Overall Experience |
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Super clean and dry storage. I recommend it)

FEDERICO S. | First Impressions |
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Customer did not leave a comment.

RAYMOND A. | First Impressions |
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Customer did not leave a comment.

THOMAS B.
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The fuel level was wrong at pickup which I brought to their attention and thought it was resolved. When I dropped it after hours they charged me extra fuel charges and when I disputed the charge it charged me anyway. The next day I had to call them to get it straightened out. I got the credit put back on my card but there was complete lack of concern for why it went wrong. I got the impression the overcharges are a regular occurrence.

David D.
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We were not told that dropping a trailer after hours incurred a $20 fee. Yes, it's written in the contract but when we asked about dropping it, no mention. I understand a fee for a truck with mileage and gas but not a trailer! Very unhappy!

JOSEPH O.
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So far so good.

OLEKSII L.
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Customer did not leave a comment.

Thomas G.
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Very stiff door on trailer.

Jon R.
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Customer did not leave a comment.

SCOTT G.
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The customer service was excellent! This locations extended hours were SUPER helpful. And the value of using the U-HAUL cargo trailer for help moving furniture was outstanding! Would absolutely come back again and recommend this Waukesha location.

JAMES W.
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Customer did not leave a comment.

WILLIAM M.
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Customer did not leave a comment.

Lisa F.
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Customer did not leave a comment.

Vanessa G. | Overall Experience |
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The customer service was excellent when I first received my unit and was happy with it. I had my stuff in storage for a few months and I believe the hours changed because on a Monday evening they closed around 6-7 in February, which I thought was a bit early. Otherwise I’m happy with my experience.

Gregory G.
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Customer did not leave a comment.

WILLIAM L.
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Very quick and enjoyable

Jacob A.
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Customer did not leave a comment.

James S.
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Service was really slow but the staff was helpful

STANLEY B.
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Truck had snow on windshield. No effort to clean it. Truck smelled inside the cabin. Truck was old and beat up. Failed to explain return after hours and the process, such as where the key drop box was located.

JOHN H.
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Lots of space. Plenty of parking spaces and easy access to the truck.

Karl J.
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Staff was helpful and very friendly. Good work!

JAMES W.
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Smooth experience

Shane E.
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Customer did not leave a comment.

GERALD S.
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Customer did not leave a comment.

ZACHARIAH H.
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Clean the inside cabin of the utility van...

Bryan L.
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Customer did not leave a comment.

JEREMY L.
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Customer did not leave a comment.

JEFFREY C.
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Customer did not leave a comment.

Michael H.
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Customer did not leave a comment.

JOSEPH H.
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Customer did not leave a comment.

Constance G.
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Customer did not leave a comment.

Ronald L.
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Customer did not leave a comment.

David H.
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Customer did not leave a comment.

Michael C.
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Painless return, took 3 minutes. Gentleman there super helpful.

Mark A.
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I had a great experience. Your pickup and return system is well set-up and made the task very easy. I have used U-Haul a number of times over the years and this was by far the easiest.

Dane S. | Online Move In |
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Customer did not leave a comment.

Jorge B. | First Impressions |
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Customer did not leave a comment.

Kathleen J.
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The rental experience went smoothly. The gentleman who took care of us was very friendly and efficient. Thank you. I will be back.

Laury G.
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Thank you for being quick and courteous in the drop off.

Jeremy L.
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Customer did not leave a comment.

MOHAMMED A.
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Everybody was very helpful they did outstanding job

Donald H.
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Equipment was full of ice and snow inside and out.

William G.
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Customer did not leave a comment.

Tyler V.
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The truck worked well and was able to get my move completed. Unfortunately it was the locations service that was lacking. I rented the truck for a 5:30am pick (location isn't open at that time) and an employee told me I could get they keys out of the 24hr box through the app. When I arrived the truck was not out and there were no keys available. Due to the timing of my closing, I wasn't able to pick up the truck till 930, so having less time to pack it, I ended up not arriving to the home on time. As a result of that I paid the moving company extra hours to sit and wait for me since I had them scheduled for 1030. I was polite with the employee when explaining that the truck wasn't there at 530 and his response was that of an “oh well”. I will refer Penske and Budget before referring that location.

SUZANNE C.
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The rental experience was great. Very friendly, knowledgeable, and efficient customer service. Would definitely use this location again and recommend to anyone would may need your service. Very satisfied!

James M.
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Customer did not leave a comment.

Renee L.
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Customer did not leave a comment.

Christopher D.
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Everything went smoothly I was very pleased with the experience

David S.
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Customer did not leave a comment.

Andrew A.
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Customer did not leave a comment.

Marcus K.
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I had a great experience using your truck for moving. My only recommendation would be to brush off the truck before pickup. It took us a bit to get it cleaned off and to even open the backend because of the frozen snow but overall, awesome experience. Employee was courteous at dropoff as well 👍

Craig S.
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Excellent service - nothing to improve

Brian W.
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The entire unload car / unhook tow dolly / return truck was very self-service.

Jeff M.
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GMC box truck is a hunk of junk... and you guys actually make your vehicles less safe by adding extra traction control and then when it snows you can get stuck so easily it's ridiculous. I wasted a bunch of money figuring out that the GMC box truck was a piece of shit and then I ran to transit only to find out the traction control actually makes it less safe and I guess that might be hard for some pencil pushers in the higher ups of you hauled your bains to the dumpster understand since they probably have never driven in the fucking snow. I guess I shouldn't be surprised big corporations trying to idiot proof everything...

CLIFFORD B.
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Customer did not leave a comment.

Jody T.
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Customer did not leave a comment.

Anthony F.
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Customer did not leave a comment.

Lynelle L.
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The man who attached the trailer to the truck was in a very bad mood. It was if I interrupted his phone time- personal phone time. he seemed upset more by my not taking the extra insurance- pratically threatened me with "you will have to pay for all of it up front. we dont wait for insurance claimes to come in." He seemed very putout. Later, the next day, after loading the trailer, I had a strong suspicion that it was not attached correctly. I went to another location in Milwaukee to have it checked now that it was full. not only were the chains rusted and old, it was not hooked up correctly and the tires were over 10 psi low. The man at the Waukesha pickup location should have caught this. Very scary since I was getting ready to go across 5 states in winter towing a full trailer.

Gina S.
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Customer did not leave a comment.

James B.
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Don't have the check in dude offer to cut mileage if I give him a cash tip

Joseph C.
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The customer service agent that took care of me when I picked up the truck was kind of slow and I had to repeat a couple times my customer information which was frustrating and the truck didn't have the keys in it so I had to go back and speak to the customer service agent again to get the keys

Mary C.
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Customer did not leave a comment.

RODRIGO Z.
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Customer did not leave a comment.

Charles H.
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Customer did not leave a comment.

RICARDO S.
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Customer did not leave a comment.

Matthew Z.
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Just one comment -- the cargo door of the truck was locked with a combination lock when we picked it up -- which we did not notice before leaving the location as there was no walkthrough with an employee. Unfortunately, I had to wait on hold about 20 minutes (with the call center) before I could get the combination. Perhaps you could improve the method for reaching the individual locations.

Raymond L.
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Customer did not leave a comment.

Nikita K.
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This location is doing a great job!

ROBERT B.
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good staff

PETER T.
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waited 10-15 minutes for attendant during open hours. return location was not busy so i put keys in drop box and left

EARL S.
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I was given a MUDDY truck. Incorrect amount of FUEL. NO HITCH on the truck. And the truck was NOT PULLEDF UP was parked out by the road. This was the poorest level of service for what you advertise. I am sure the competition can do a much better job. Your main concern seems to be renting storage space.

jake s. | First Impressions |
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Move in through the load area was great! It was warm and dry on a cold and windy December day. Storage area was clean and maps posted so I could my unit easily. Thank you!

eric w. | First Impressions |
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Nick was training a new person and he explained the entire rental process to both the new person and me. Very informative and friendly!

Automatic E. | Overall Experience |
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Customer did not leave a comment.

Michael N.
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Customer did not leave a comment.

Carl M.
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Mirrors on the truck were im-movaeable - I didn't notice until I was already rolling but they were not in a good spot - They had been tightened so much I could not adjust them - Part of the check out process should be to help adjust the mirrors- Check IN was a problem - No time to get me a printed receipt while I waited ; then it was emailed to me and it was WRONG - I had to call to get a credit for the fuel I had already put in the truck which they then also charged me for. That makes one untrusting. And getting an email receipt that is a .jpg ..? Really ? How about a .pdf instead so one can print it out ?

Nikki E. | Overall Experience |
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Customer did not leave a comment.

Nancy H. | First Impressions |
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Clean and I love that I can drive inside to move my items into my room!

Bill B.
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Always have had a great experience at this location.

Peter M.
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Customer did not leave a comment.

Shirley B. | Overall Experience |
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Couldn't figure out how to cancel autopay in the app.

LYNN L.
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Customer did not leave a comment.

Erin B.
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Customer did not leave a comment.

LAWRENCE C.
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Customer did not leave a comment.

Janet A.
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I had the worst experience with Uhaul. The next time I need to move, I will look for any alternative. I would never recommend Uhaul. The worst Customer Service I have experienced in a long time!

Robert G. | Overall Experience |
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Customer did not leave a comment.

Hector P.
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Customer did not leave a comment.

Janet A.
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Customer did not leave a comment.

Michelle T.
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The price was too high. All the extra fees otherwise everything was great!

Steven V.
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Perfect experience from app to in person service.

Edward K.
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Power was out, there was no way for the clerk to process my order. There was no way to process it offline. The clerk literally did nothing to help me. I had to sit there and figure out how to do the 24/7 rental on my phone even though I had already paid for my truck. This was possibly the worst customer service experience I have ever had.

CALLIE S.
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Horrible communication and customer service. Was not updated when my Uboxes arrived and they gave the wrong boxes to my movers. When the customer has to call to “check up on things” continually and solve the issues themselves, if you ask me, that is system failure. Employees seemed to have no support or contact person when an issue arose. Sadly, will not be using or recommending Uhaul.

Gordon C.
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Customer did not leave a comment.

THOMAS N.
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Pleasantly surprised as to how easy and organized it was during pickup and drop off of the 17' truck we rented.

Sarah A.
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Customer did not leave a comment.

VICTOR C.
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Share app did not work. could not share my location for drop off. tried 2 different phones. app did not work. Dropped keys in box and locked truck. only left 4 stars because of app not usable.

Charlotte K.
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Customer did not leave a comment.

Jeff H.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

Pamela S.
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Better maintain the trucks. Stop ripping people off charging .99 per mile!

Eric J.
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Customer did not leave a comment.

Robert R.
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Lower milage rate!!

Randall M.
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Customer did not leave a comment.

JOSEPH B.
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Customer did not leave a comment.

TYLER P. | Overall Experience |
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Customer did not leave a comment.

Kevin L.
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Customer did not leave a comment.

Bernard S.
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Customer did not leave a comment.

JAMES A.
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Customer did not leave a comment.

KIMBERLEE M.
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I set up the rental online, but when I arrived on scene, nothing on the mobile app worked. Other customers had the same issue.

Peter K.
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Customer did not leave a comment.

Angela S.
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Poor customer service inside.

Megan B.
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Customer did not leave a comment.

ROSALIE W.
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Drivers side door had to be held as the driver drove the truck because it was jiggly and worried it would open. We called the office. Nothing was taken off the bill. Terrible customer service.

Mary D.
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Customer did not leave a comment.

Angela S. | First Impressions |
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Can’t do much if the person working doesn’t know how to get you into the building under your 24hr access card. For that happening now I couldn’t unload my truck, couldn’t pack in more loads to unload within my time period. Had to put all moves on hold and was told come back tomorrow because someone else will be available to help me because he doesn’t now how to let me in!! So now I have to pay over another $100 to rent a truck when I could have gotten this all done within my time? Absolutely NOT!! Everything would have worked out great if I was able to unload and get in!!

Steven D. | Overall Experience |
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We had some issues initially with staff reluctantly wanting to help us and issues with billing. We voiced our concerns and they were handled promptly and with the current leadership of this particular facility I would recommend them to everyone.

Melanie K. | First Impressions |
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Thank you for prompt help.

Teresa K. | Overall Experience |
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Customer did not leave a comment.

jaime d. | First Impressions |
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Customer did not leave a comment.

Paul H. | Overall Experience |
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Customer did not leave a comment.

Hernan T. | Overall Experience |
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Customer did not leave a comment.

Nikki E. | First Impressions |
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The staff was very friendly even though they were busy at times. They worked hard to serve everyone quickly.

alfred b. | Overall Experience |
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The storage facility was always over 80 degrees sometimes between 95-96 degrees even though it would only be in the 70s outside. The bathrooms were always out of paper and towels and the garbage was overflowing. When we asked about it they blamed it on not having any housekeeping staff. there is people living in their units and when you tell the staff they shrug it off. it says on the wall contact your manager if its over 80 which i notified them several times nothing being done and its 68 degrees in the office,. Im going to warn everyone what a horrible place this is, the floors are never swept, there was a sock in the hallway for 2 months its still there which proves the floors are never cleaned !!!! I rented 2 rooms acfross the street at public storage its much cleaner and a third of the cost.

Roger F. | First Impressions |
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Customer did not leave a comment.

Jonathan W. | Overall Experience |
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Customer did not leave a comment.

laura t. | Overall Experience |
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We utilized 2 storage units at the same time and had no issues. Check out was quick and easy. Having a selection of boxes to purchase for our final move worked well.

Lisa J. | First Impressions |
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The staff was amazing and very informative! I had utilized this facility once before in Waukesha when renting a trailer to move furniture and now utilized for storage. I love the set up especially being able to drive in during possible Wisconsin elements like rain or snow or just a very hot day! Thank you, Lisa J.

anne b. | First Impressions |
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Customer did not leave a comment.

Georgia D. | Overall Experience |
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Great experience

georgean e. | First Impressions |
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Customer did not leave a comment.

JEFF C. | Overall Experience |
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Mice present in my unit and damage to my belongings with droppings throughout my boxes. Didn't realize that there wouldn't be air conditioning in a climate controlled storage facility. Jose Lopez III was not a customer oriented individual....extremely rude when renting the storage unit and when I moved out. Very abrupt, not willing to answer questions and not helpful.

RAYMOND A. | Overall Experience |
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Customer did not leave a comment.

Mike V. | Overall Experience |
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Thank you, Nick and the team! You provide an excellent Customer Experience! Best Regards, Mike

Michael N. | First Impressions |
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The truck we received wasnt cleaned when we got it also they charged us 46 miles were they didnt read the mileage before and I only went 5 miles . They kept saying that this truck shouldn't have gone out but they are the ones that gave it to me . The storage is nice and the move went great just next time have the staff be more organized than what I experienced the first and last impression

jon s. | Overall Experience |
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Customer did not leave a comment.

ken l. | Overall Experience |
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Customer did not leave a comment.

George K. | First Impressions |
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Customer did not leave a comment.

Melodie N. | First Impressions |
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Great experience for this first-time Uhaul user. We rented a 20’ truck and car transport in Arizona, drove for four days to Wisconsin. Very pleased with the beautiful and modern facility, the convenient location, and the smooth transition to locate our furniture at this Uhaul Storage. Tim and his crew at Uhaul were extremely helpful in getting us settled into our storage unit. Tim talked us through all our concerns. We are confident we are being taken care of at a secure, clean, accommodating facility. We also were able to use their recommendations for movers to unload the truck, which only took an hour. The truck garages were fantastic for unloading with the outside temperature being in the teens. Also very happy about accessing our indoor heated unit at my leisure using the heated garages. All around, we are extremely pleased with our Uhaul adventure. Won’t hesitate to do it again.

RAYMOND A. | First Impressions |
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Customer did not leave a comment.

Itzchak L. | Overall Experience |
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Great and excellent service.

Roderick B. | Overall Experience |
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Thank you for your patience and time Sincerely Roderick Branch

Wanda M. | First Impressions |
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Very nice facility with helpful staff.

Roderick B. | First Impressions |
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Was very professional and understanding.I will always choose this U-Haul before any other thanks

marjie h. | Overall Experience |
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It was great place in my time of need

Jonathan W. | First Impressions |
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The manager, Tim was extremely helpful throughout the entire move in process. The entire building was clean, easy to navigate, and felt safe. I was impressed with the unit sensors & security.

kati v. | Overall Experience |
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I moved locations because of how I was treated I will never recommend anyone at your facility. If your employees don’t like what they do then go find a new job. Never questioned why I was leaving.

WILLIAM S. | Overall Experience |
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Staff was very helpful professional

James s. | First Impressions |
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so far so good . Thanks

ken l. | First Impressions |
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Great clean location with a very helpful friendly staff.

angie l. | First Impressions |
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I would recommend this place

Cathy T. | Overall Experience |
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Perfect experience. We will use it every time we need storage in the Milwaukee area!

vicki h. | First Impressions |
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The entire process was very professional.

brian c. | First Impressions |
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The staff was friendly and knowledgeable.

Kyle B. | First Impressions |
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Always very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..

maureen i. | Overall Experience |
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Easy access, I was able to take care of the 8tems stores there

Julie S. | First Impressions |
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Immaculately clean!

chuck s. | Overall Experience |
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Inside accessibility great during inclement weather is very helpful

Abhijit D. | Overall Experience |
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Even if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .

karol a. | First Impressions |
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The guy that works there was super great! He was kind and helped me through the whole process.

Kathi B. | First Impressions |
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The manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.

Employment Readiness S. | Reservation |
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Easy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??

mike o. | Overall Experience |
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All around painless experience.

Stephanie G. | Overall Experience |
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The best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.

Dawn o. | Overall Experience |
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The lights did not go on directly in front of our unit... But was very clean and secure

Alex H. | Reservation |
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Very helpful, a pleasure to deal with and answered all our questions.

patrick d. | Overall Experience |
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Thanks

Kent P. | Overall Experience |
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Thank you Mr. Lee for being flexible with my move in request while under construction.

Sean D. | Overall Experience |
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Great service, great employees.

MELISSA P. | Overall Experience |
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They only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.

Robert H. | Overall Experience |
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Very nice facility and staff

Robert H. | Overall Experience |
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Very nice facility and staff.

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