Customer Reviews for U-Haul Moving & Storage of Les Paul Parkway

4,028 reviews

925 Hwy 164 S   Waukesha, WI 53186
(Corner of HWY 59 and HWY 164, Former Jewel Grocery Store)

(262) 347-4903

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(262) 347-4903

925 Hwy 164 S
Waukesha, WI 53186
(Corner of HWY 59 and HWY 164, Former Jewel Grocery Store)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tom Grassl 
Rating:
5.0

Absolutely great staff, made the installation timely quality experience, would refer friends and family here for hitch install and future needs, either rental, install or self store services.

Donald OKray 
Rating:
5.0

Customer did not leave a comment.

Sam Seifert 
Rating:
5.0

Customer did not leave a comment.

Scott Botcher 
Rating:
5.0

Customer did not leave a comment.

Fernando Rovero 
Rating:
5.0

Wish you had wider ramp for your utility trailer

Stuart Zuehlsdorf 
Rating:
5.0

Customer did not leave a comment.

Keegan Fager 
Rating:
5.0

Customer did not leave a comment.

James Povlich 
Rating:
5.0

Truck driver door doesn’t close all the way Truck shakes bad at all speeds Fuel gauge when picked up said 3/4 tank and it was well below that. Had to fill up to 3/4 when I returned to not get charged. Can’t believe I had to spend extra money on fuel for a vehicle that no one should have been driving. I get it’s a $39 rental but come on. With miles and fuel I spent over $100 to drive 25 miles in town.

Dominic Hoeffler 
Rating:
5.0

What you doing now is very good now, I have no comment at all. I would give you ⭐️⭐️⭐️⭐️⭐️

Pasobxay Kittirath 
Rating:
5.0

Excellent service will be using again in the future.

Miguel Rogel 
Rating:
4.0

Customer did not leave a comment.

Maureen Valley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacob Emmer 
Rating:
1.0

Truck was a hunk of junk. Steering terrible also door bent. Then no to check out unit and when checked in told to leave it and someone would check it in. Now have bullshit charges on my credit card for unloading. There was a couch, loveseat table and 2 cabinets moved. Nothing left behind and no mess. So can waste my time calling for that. Terrible

JAMES BEDNARZ 
Rating:
1.0

Did not like move

DAWN ASTUDILLO  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bethany Simon 
Rating:
5.0

Customer did not leave a comment.

Myles McCaig 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Girouard 
Rating:
5.0

Customer did not leave a comment.

Catherine Mullisi 
Rating:
5.0

The guys running it are very knowledgeable and helpful. It is very quick, I'm always in and out.

jeramy howard 
Rating:
4.0

Both of the gentlemen I dealt with were kind, helpful and efficient

patrick rollo 
Rating:
4.0

Customer did not leave a comment.

Nichole Rumsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Heder 
Rating:
5.0

Excelen service

abraham apolinar 
Rating:
4.0

Customer did not leave a comment.

Maggie Czarnecki 
Rating:
5.0

Customer did not leave a comment.

Jean Stanley 
Rating:
5.0

I did not receive a final invoice. Otherwise, all went well, and it's a very good value.

Jonathan Werning 
Rating:
4.0

Customer did not leave a comment.

Michael Rytman 
Rating:
4.0

The people where super mice and knowledgeable. The truck was not clean, it pulled to the right and was difficult to drive. Very rough ride, glad was doing in town move

Candace Korklewski 
Rating:
5.0

I've rented trailers from this U-Haul location several times in the past 3-4 months and always have a positive experience. great location, Jacob and his staff are very personable, easy check-out when I've rented the trailers and again when I return them. The free 30 day storage offer has been great too - I used it over the holidays for short-term storage. Thanks...

Jim Laedtke 
Rating:
5.0

Customer did not leave a comment.

Eric Weil 
Rating:
5.0

Customer did not leave a comment.

Steve Frascone 
Rating:
5.0

This was our 4th rental from this location over the last 20 months; very helpful and friendly staff. Always a pleasure to work with - which is much appreciated because moving is tiring and stressful! Yes, the equipment is always clean and in good working order. In fact, the 6x12 trailer we rented this time appeared to have brand new tires.

Anthony Proctor 
Rating:
5.0

Did an excellent job. Will be sure to use this location again when I need a truck or trailer. Jacob is very good.

Gary Ertel 
Rating:
5.0

Customer did not leave a comment.

Thomas Patzman 
Rating:
4.0

Customer did not leave a comment.

Miranda Ingram  |  Online Move In 
Rating:
1.0

Actually do your job and do it well. I made the appointment for 3pm on Thursday and the guy wasn't there to do it so I had to bring it in the next day. The guy told me it would take an hour and it took 2 hrs and 45 min. Then they pinched the wiring and set it up so it has to be shut in the trunk. I will never recommend anyone come to this location. The girls at the service desk were helpful at least.

Jessica Feuerstahler 
Rating:
5.0

Jacob and his staff deliver excellent products and services.

Dennis Alesci 
Rating:
3.0

Customer did not leave a comment.

Michael Vassar 
Rating:
4.0

Very pleased with the staff and customer service at this location. Vehicle was clean but very old and did not drive well. Transmission seemed to not shift smoothly.

Derik Thieme 
Rating:
4.0

Customer did not leave a comment.

Nichole Rumsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john lacy 
Rating:
4.0

Customer did not leave a comment.

Susan Offermann 
Rating:
5.0

Nothing at all! The staff was amazing and very helpful! It’s always first class when we rented here and used their trucks!

Aaron Harvey 
Rating:
5.0

From the GM down this is great place to do business

James Camacho 
Rating:
5.0

Customer did not leave a comment.

Eric Norppa 
Rating:
4.0

Make sure the windshield is clean on the inside. when driving into the sun it was as though there was a smokescreen on the window.

Michael Rytman 
Rating:
3.0

Customer did not leave a comment.

Yuri Brito 
Rating:
5.0

My initial order was taken by a person in training, he tried but was confused. I had to redo the whole order by calling in.

STEVEN THEOBALD 
Rating:
5.0

Jake was easy to work with and explained things well.

Rae Ann Bukowski 
Rating:
5.0

Customer did not leave a comment.

jeff baker 
Rating:
5.0

I went through 2 tolls each way. Your staff to me to go on Ipass and pay by license plate. I started to do that but I was afraid that the next person driving the truck I was in, if they went through tolls, that I would be charged for theirs. So I called U-Haul customer service and they told me I was correct to call them, that I should just wait for the tolls to come through your company and they would match the tolls to the dates. Also, my lock wouldn't close on my truck. I told the employees. Otherwise, very nice people to deal with.

Dee Lucas 
Rating:
5.0

Customer did not leave a comment.

Megan Thommesen 
Rating:
5.0

Very friendly service.

Mark Karrels 
Rating:
5.0

Customer did not leave a comment.

TODD PRUDLOW 
Rating:
5.0

Customer did not leave a comment.

Jim Laedtke 
Rating:
3.0

Staff needs to improve their customer service abilities. They were more concerned, who was hungry and what type of food t order or pick up, while I was standing in front of them and after providing all the required info to rent a cargo van, after dropping off the van, I was told I would receive a copy of the final invoice to confirm the mileage, I still have not received a final copy. My account was charged for the original estimate. The staff at this location needs to have some major customer service training.

ruth patterson 
Rating:
5.0

Customer did not leave a comment.

Joseph Niemczyk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUY SIMO 
Rating:
3.0

Customer did not leave a comment.

Christy Karraker 
Rating:
5.0

Customer did not leave a comment.

MELINDA WILSON 
Rating:
4.0

Customer did not leave a comment.

William Nyback 
Rating:
3.0

The truck had a broken passenger mirror that staff seemed unaware of. I made sure they were aware of it before I drove off. I was / am expecting an adjustment to the invoice for the low miles (less than twenty) that I put on the vehicle as desk person said would happen. I do need the final receipt for my records. Thank you sincerely, Jay

Jay Krickeberg 
Rating:
5.0

Customer did not leave a comment.

FRANCIS KORYTKOWSKI  |  Overall Experience 
Rating:
5.0

Good customer service

REGINALD WILKERSON 
Rating:
5.0

Customer did not leave a comment.

Steven Chard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Medina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Hoelzel 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Reynolds 
Rating:
5.0

Customer did not leave a comment.

Rahman Shahab 
Rating:
5.0

Customer did not leave a comment.

James Camacho  |  First Impressions 
Rating:
5.0

Continue great customer service

REGINALD WILKERSON 
Rating:
5.0

Fair rates for rental vehicles

Donald Jenders 
Rating:
5.0

Customer did not leave a comment.

wiliam schaeffer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

wiliam schaeffer 
Rating:
4.0

Customer did not leave a comment.

Jeff Ebens 
Rating:
4.0

I was told there was a dolly in the truck. And there was not. I informed the person at the desk that they did not give me the dolly that I had reserved. I would like someone to contact me to confirm that the refund has been applied to my account.

Joseph Schmidt 
Rating:
5.0

Customer did not leave a comment.

Michael Brown 
Rating:
5.0

Great customer service. Thank you!!

scott treland 
Rating:
5.0

Jacob and the young lady I can’t think of her name were excellent very helpful, very professional. And yes, I would recommend this U-Haul location to my families and associates. Thank you for your help Jacob.

monique McWorter 
Rating:
5.0

The customer service was phenomenal, however the website led me to believe this was not a "drop off only" location. Luckily the store pulled through and salvaged the situation and saved me from a huge headache. The manager Jaccob was great and the technician who did the install was awesome. Consider giving them a raise. Overall the entire staff was friendly.

Michael Creech 
Rating:
4.0

Customer did not leave a comment.

MARK KEARNS 
Rating:
5.0

Nothing. Caleb was great

jim franecki 
Rating:
5.0

Great staff!!! Quick and easy pickup and drop off.

David Konczak 
Rating:
5.0

Customer did not leave a comment.

REGINALD WILKERSON 
Rating:
5.0

All was good customer service was great

REGINALD WILKERSON 
Rating:
5.0

Customer did not leave a comment.

Robert Schuler 
Rating:
4.0

We had issues with the truck, we had to keep jumping it to keep it running and there was zero power while driving.

SUSAN ELLIOTT 
Rating:
5.0

Keep doing what your doing . I have not experienced any bad service and all the staff so far has been great the manager is awesome to work with

donato tagliavia 
Rating:
5.0

You can’t improve…the employees (especially Jacob) are fantastic. I have rented trucks at least 4 times at this location and they are so nice and helpful.

Rosa Catalano 
Rating:
5.0

Staff was super helpful and a blast to interact with!

Rustin Keller 
Rating:
5.0

Customer did not leave a comment.

Chris Beyer 
Rating:
5.0

Jacob is the man, I would recommend to rent trailers, a storage unit or anything else; they helped make our move from Colorado very smooth. Great work, thanks again!

Benjamin Fechter  |  Overall Experience 
Rating:
5.0

Your vehicles need to have USB ports for phone charging. Otherwise, all was good with my experience.

BRIAN RUELLE 
Rating:
5.0

Customer did not leave a comment.

Curtis John 
Rating:
5.0

two guys were working there busting their ass to shovel out equipment for customers.. Typical U-Haul procedures for keeping profit high while working the crap out of their workers

Jeff Seznak 
Rating:
5.0

Overall great experience and equipment. Slight delay during pickup due to weather related logistics/ equipment tie up for previous client but Jacob cleared the decks and we were on our way-with a warmed-up vehicle- nice touch.

Jim Stute 
Rating:
2.0

The girl behind the desk answered her personal cell phone while doing my paperwork to check out the trailer. The main entrance to the facility was not accessible and she did not know the area well enough to tell me either of the side streets names So that I could access the facility. The area in front of the trailer that I was renting, had approximately 2 feet of snow deep, and approximately 5 feet out from the tongue of the trailer. We had to sit and wait while two additional employees came from another location to shovel out in front of the trailer So that it could be pulled forward and hooked up. From the time we arrived to the time that we departed, we were there approximately 40 minutes!!

Jamie Roschen 
Rating:
4.0

Website information did not match the site. The site expected to be listed as drop-off only. The website stated differently. Manager is great and provided super service. Suggest the website be updated with accurate information.

Michael Della Penna 
Rating:
5.0

Jacob was just outstanding to work with. Pleasant, helpful, attentive. He represents uhaul in the perfect way

Dennis Mader 
Rating:
5.0

Customer did not leave a comment.

Rodney Wilkes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry Beilfuss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean Kovnesky 
Rating:
5.0

Was easy to reserve online and Jacob was awesome when I checked in. Would definitely recommend to a friend and will use again if the need arises.

NATHAN COWEN 
Rating:
5.0

Customer did not leave a comment.

PETER VANDERCREEK 
Rating:
4.0

Customer did not leave a comment.

Lon Plestina 
Rating:
5.0

Customer did not leave a comment.

Jean Stanley 
Rating:
5.0

Customer did not leave a comment.

CINDY LACTHANCE 
Rating:
5.0

Excellent manager who checked out the trailer and hitched it up for me. Very kind and attentive to his job.

Kevin Reilly 
Rating:
5.0

Customer did not leave a comment.

debra bogda 
Rating:
4.0

I asked for the smallest trailer and got a 5x8 and noticed when leaving there was a few other smaller one in stock. I mentioned it and the guy said it is just a foot difference. I get the size difference but it is not what I requested. I did take the 5x8 but I wanted the smallest truck.

Jessica Gonzalez 
Rating:
5.0

Customer did not leave a comment.

William Dake 
Rating:
5.0

Customer did not leave a comment.

Daniel Hanlon 
Rating:
5.0

My issue is not with this particular location, but with the fact that I made a reservation at another location 45 mins away. The website didn't give any indication when I booked that I would have to go so far out of my way, until late in the day, the day before my reservation - unacceptably inadequate, and felt boxed in without any choice! VERY FRUSTRATING. What then is the purpose of the reservation system if it can't manage your inventory?

Douglas Cate 
Rating:
5.0

excellent staff service, recommendation and instructions for use, prices, services, clear and precise communication

GABRIEL SALAS GONZALEZ  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRITANY BELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALLISON KIRCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosie Treacy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek Novotny  |  First Impressions 
Rating:
5.0

Stored for over a year during a hectic time and the prices weren't too high.

colton potter  |  Overall Experience 
Rating:
5.0

Volvería a Rentar ahí buen almacén

victor Serrano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward Modjeska  |  Overall Experience 
Rating:
5.0

Manager and staff are very easy to talk to and extremely helpful! It would be helpful if the storage area was open a little bit later but we also could’ve planned better.

JENNIFER STENSON  |  Overall Experience 
Rating:
5.0

The Staff was hardworking and great. I will be renting again.

David Stasiewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix Rocha Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Memmel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Creech  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Moulden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mary kuenzi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MANION  |  First Impressions 
Rating:
4.0

The staff is great. My problem was with the air conditioning going out in the middle of the summer, it literally melted some of my stuff.

Juan Rivas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTANY MCCLELLAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMIE ROTH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Boyd Roessler  |  Overall Experience 
Rating:
2.0

If a person moves out in the beginning middle or end of their billing cycle you should not get to keep my money if I moved out three days after my bill was paid.

TASHA CAMPBELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzette Bittmann  |  Overall Experience 
Rating:
5.0

Jacob was excellent.

JOSEPH KNAP  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Bartz  |  Overall Experience 
Rating:
5.0

Jacob and the ladies at the desk were fantastic

Ginny Robbeloth  |  Online Move In 
Rating:
5.0

Great place to store! Would 10/10 recommend to all friends and family.

Madeline Dunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

russell bennett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosalinda Lorenzo  |  Overall Experience 
Rating:
4.0

There were a few times where it wasn't lit well, but otherwise, it seemed safe and secure.

Linda Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ILONA KILE  |  Overall Experience 
Rating:
5.0

I was blown away by the services and professionalism of the uhaul facility and its staff. Very clean, convenient and EXCELLENT ALL AROUND!!!!!!

CHRISTINE STOCKING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cathy Bogdanovich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madeline Dunn  |  Online Move In 
Rating:
2.0

Manager never answered emails or phone calls or voicemails left to him. They had horrible customer service. Anytime anyone asked for manager when going into the building they would always say his gone or not reachable.

Hailey Bosetti  |  Overall Experience 
Rating:
5.0

The Staff was awesome and very helpful

JOCELYN SHIELDS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY ANN METZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Arneson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Schmeling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Moore  |  Overall Experience 
Rating:
5.0

Perfect for our needs.

Todd Weickardt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Gardiner  |  Overall Experience 
Rating:
5.0

All of my experiences with U-Haul, from moving supplies to renting a truck to renting a storage unit, have been fantastic. I'm actually sad I won't need its services anymore. I've been really impressed with the customer service in the four locations I've used, three in TX and one in WI, and Jacob and his team were particularly great.

Mary Laffler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Michalek  |  Overall Experience 
Rating:
3.0

The app should not have a move out option for the storage locker if you need to come in to cancel it. The app doesn’t tell you that you need to come in, it just says processing order. This U-Haul location is nice and the employees are very helpful, just the app needs some work.

Alex Borkenhagen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN SANDERS  |  Online Move In 
Rating:
4.0

Current staff is friendly and helpful. Have dealt with some in the past who are not. Do not remember names.

Jennie Ragland  |  Overall Experience 
Rating:
5.0

Nice facility and experience

Chris Beyer  |  First Impressions 
Rating:
5.0

Seamless reservation and access process. Never needed to see anyone in the office. Access was easy, the facility is well-lit and easy to access. Would choose U-Haul again should I need a storage unit.

Matthew Kleczewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Kowalski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Major  |  Overall Experience 
Rating:
5.0

The manager, Jacob, went above and beyond to make sure I had a good understanding of how to enter and exit the facility, as well as accessing my unit, and the supplies offered throughout the facility to assist with moving.

Hannah Goreta  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Samantha Sell  |  Overall Experience 
Rating:
5.0

Everyone was very kind & helpful. Thank you for making this experience less stressful with accommodating my needs.

natalie morningcrow  |  Overall Experience 
Rating:
5.0

Friendly Staff

THOMAS CLARK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Boucher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAMMY ERNST  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek Novotny  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott Haubrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Fleming  |  Overall Experience 
Rating:
5.0

Recently moved from South Carolina to Wisconsin. We rented the truck in Gaffney, SC and returned it to the Les Paul Pkwy facility in Waukesha WI where I rented a storage unit. UHaul personnel at both facilities were top notch, friendly but professional. Storage unit area is very secure, well lit and clean. Well done.

Marsha Mc Kinnon  |  Overall Experience 
Rating:
5.0

Great crew at this location!!

John Murphy  |  Overall Experience 
Rating:
5.0

Everyone was always very helpful and knowledgeable. A good experience thanks!

susan wernicke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vijaya Badam  |  Overall Experience 
Rating:
1.0

Thanks for playing.

SUSAN MODESTO  |  First Impressions 
Rating:
4.0

Manager Jacob was fantastic every time I stopped at the store for boxes, to get a Uhaul and to answer questions regarding storage. Very friendly, professional, and responsive. On move in day Dylan helped us. While Dylan was nice and I understand it was only his 2nd time moving someone into storage, we were paying movers siding check in (I should have come earlier, I know) and I felt like he was a lot slower than necessary, on 2 occassions I was in the store both while there was a long line. Unprofessional chomping on gum and paying more attention to what his coworkers were talking about than the customer sitting in front of him. I’d like to make a suggestion for check out. If it’s feasible, it would be nice to have separate lines for supply checkouts, key drop offs etc vs setting up for U-Haul vehicles/storage. To have people waiting in line for 45 minutes to purchase a few packing supplies isn’t ideal.

MONICA BAIN  |  First Impressions 
Rating:
5.0

Staff was helpful, kind and professional. Got me in and out hassle free. Even though I looked on line they beat that time by 30 minutes and I was on the road. Great team work.

Marcelino Ortega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW TILANDER  |  Overall Experience 
Rating:
5.0

Great place

MARY ANN METZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon Barber  |  Overall Experience 
Rating:
4.0

Online check-in was terrible. It kept repeatedly asking me to take a selfie and take images of my drivers license, again and again.

Juan Rivas  |  Online Move In 
Rating:
5.0

Very clean facility!

Jill Karas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Kisting  |  Overall Experience 
Rating:
5.0

I used a Uhaul truck to move my 2 bedroom apartment into Uhauls storage units until my new apartment was ready. The storage units and building was always clean and easily accessible. Their cleaning person I encountered was nice, considerate, and did a thorough job. She took pride in her work. I even got a phone call from the Uhaul team when my padlock was not on the door correctly. They were concerned my storage locker was not secure. I came back to Uhaul and they showed me how to lock my storage unit to make it more secure. All of my experiences with the Uhaul team were outstanding. The owner has a great team here. I highly recommend the Waukesha Uhaul location near Les Paul parkway & 164.

Linda Land  |  Overall Experience 
Rating:
5.0

Truck rental was a little challenging. Older vehicle & know for direction of heat flow was broken (hidden as knob was still on) so couldn't change to defrost only main vents. Wouldn't turn. That is the only issue, all else was great

JARED TIO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mary sandgren  |  First Impressions 
Rating:
3.0

One of the employees (name purposefully removed) was either new or didn’t care when renting the storage unit out. I requested a unit and said that i had a U-Haul truck. I knew from the website that I should get the first month free however when asked the U-Haul employee said that wasn’t true. In an effort to not argue I let it go. They proceeded with getting the unit set up, didn’t ask me to sign for the rentals agreement, if I needed a second key, what insurance to use (theirs or homeowners), and failed fully check out that unit from the system. After trying the key at the door it didn’t pop up with anything but we assumed that was normal for the location and opened the door to the unit. Instead the alarm went off both when it was opened it and closed. Nobody came to check and make sure anything was being stolen. Moral of the story is the U-Haul employee that isn’t well trained may cause you more issues than you expect. Thank goodness there was a second person on shift. They knew exactly what the other did wrong, what the storage area hours were and after an additional 30 minute wait, we able to get my unit figured out.

KAILYN BANTZ  |  First Impressions 
Rating:
5.0

Manager was very friendly and helpful.

Yupeng Xiong  |  First Impressions 
Rating:
5.0

Jacob was great. Friendly and professional. Thank You Jacob!!!

Angela Skinner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Balsam Al bazi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald Finley  |  First Impressions 
Rating:
5.0

Jacob & Bruce(I believe that is his name) have been so helpful. I have not had customer service like this in a VERY LONG TIME (anywhere not just U-Haul). Thank you both!!

Kim Zick  |  Overall Experience 
Rating:
5.0

Manager and staff could not have been more helpful in resolving a monthly payment situation that the Corporate office failed, but promised to resolve, in October 2022. They all deserve raises, promotions and high praise. They are an outstanding reflection of the U-Haul name.

Carlon Deahl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Zick  |  First Impressions 
Rating:
5.0

Mike and Jacob are great

John Moore  |  First Impressions 
Rating:
5.0

Great service, clean facilities. The only feedback is the online check in process failed to work multiple times. I then had to check in at the desk which typically is a slow process.

Kevin Geason  |  Overall Experience 
Rating:
4.0

I didn't receive any guidance as far as billing or automatic payments, but i went to your website and figured it out for myself. When the first employee who set up our reservation changed the date at our request, she didn't do it correctly, but i caught the error and was able to fix it with a simple phone call. The Employees i dealt with were friendly, and so far (with follow-up), things seem to be fine.

Stacey Oleinik  |  First Impressions 
Rating:
4.0

There was one agent I don’t know her name, younger, long hair but she did a great job. Actually went above and beyond as it were helping make it go as smoothly as possible. Milwaukee never confirmed my U box even arrived at their site. Vancouver WA staff made it difficult even after being told to ship the ubox, it turned out that I only needed 1 instead of two.

Scott Ballering  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ean Kuss  |  Overall Experience 
Rating:
5.0

They are so awesome and Jacob is great at his job keep up good work

Nikeya Shumake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Kuzniewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Jeffery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE MILLEN  |  Overall Experience 
Rating:
5.0

So far I love everything about this facility. Ask again in one year. 😉

Janette Hutchinson  |  First Impressions 
Rating:
5.0

Staff at desk was extremely helpful, he helped me lift a heavy item out of truck onto a cart.

Jon Barber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher O'Brien  |  Overall Experience 
Rating:
3.0

I was disappointed that even after I was moved out they billed me for 2 months

RANDY WILSON  |  Overall Experience 
Rating:
2.0

The unit I am renting says it’s a 10x5x9 and says it can hold up to two room of items or 1200 sq feet. I can tell you that is incorrect and very misleading. That unit can barely hold one room full of items. The website needs to be updated and the correct content approximations needs to be entered.

Jerome Seidl  |  Online Move In 
Rating:
5.0

My furniture and other household belongings were at the Hwy 164 Waukesha location for 13 months. Everything was the same as it was the day it arrived there including my small freezer. I was worried because it was closed mold would develop or foul smell from moisture but neither happened. Also the furniture and other boxes were not covered in dust. This is truly a clean temperature controlled environment. The garage bays are very accessible and carts are right there. I would also like to say thank you to the kind hearted staff who was mopping and cleaning the day I struggled with my filled cart and the one elevator was busy with other movers. She directed me to the alternate elevator and helped me guide the cart on/off and then guided me back to the garage bay. She went over and above for me and I’m grateful. When I need storage in the future I will be back.

Zumreta Vrtagic  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Powers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brad Klemz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dean wozniak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey Godiska  |  Overall Experience 
Rating:
5.0

This is by far the nicest storage facility I have ever used. Very accessible, spotless and user friendly. Highly recommend

Mark Tousignant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles roessler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jill Karas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

courtney baukus  |  First Impressions 
Rating:
3.0

The large cargo elevator was not working so I was charged more by the moving company for the long haul. This was an unexpected expense and it took them longer to unload into the unit.

Kathy Lichterman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Geiger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey Godiska  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Hailey Bosetti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Anderson  |  First Impressions 
Rating:
5.0

Smooth transactions entering and leaving. Thanks again soo much for great service! TB :)

Amicable Aspirations  |  Overall Experience 
Rating:
5.0

Very professional in an otherwise ugly situation I was going through. Appreciate their help during that time.

Aaron Larson  |  Overall Experience 
Rating:
5.0

Very helpful getting the correct size storage. Even redoing agreement for a bigger unit. Very patient with my tired confusion.

Jeanne Olson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUSTIN SCHNEIDER  |  Overall Experience 
Rating:
5.0

If I need future storage I would use the same u-haul storage again.

Marsha Drake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin Dyszelski  |  Online Move In 
Rating:
5.0

Best storage facility I’ve seen. Very clean, well designed and easy access. Friendly staff

Mark Tousignant  |  First Impressions 
Rating:
5.0

Thanks for an exceptionally well-run facility! Only complaint is the mountain of junk stored inside the rental room area.

scott schiller  |  Overall Experience 
Rating:
5.0

Thanks!

Peter Langerock  |  Overall Experience 
Rating:
5.0

Staff was friendly n knowledgeable... Made the move easy

Lisa Lalley  |  First Impressions 
Rating:
5.0

Easy access, plenty of carts available, spacious loading docks.

Nick Valavanis  |  Overall Experience 
Rating:
4.0

Costed a bit for rent out a tiny unit but over all if I need another place will definitely come back.

dylan mahnke  |  Overall Experience 
Rating:
5.0

This U-Haul facility was top notch service, fantastic employees, convenient in location and accommodating to our needs since day one. They have been with us for two cross-country moves with trailering vehicles and we used storage facilities for all our belongings for over two years. I have to mention every time I went to our storage units, the cleaning crew was there to keep this facility spotless. Was a pleasure to be in while dealing with our various circumstances. Never a problem. We found their prices are best for what you get. Will always move using U-Haul.

Melodie Naumann  |  Overall Experience 
Rating:
5.0

Adam is the best thing to happen to U-Haul.

MASON DEWITT  |  Overall Experience 
Rating:
5.0

Adam was great in setting me up, answering questions. Access to storage was convenient. All around very good experience!

scott schiller  |  First Impressions 
Rating:
5.0

Still waiting a refund for my June payment. Pd on the 4th and closed out on the 10th. Nobody has gotten back to me. My only complaint

angie lomenzo  |  Overall Experience 
Rating:
5.0

Adam and his team did a great job with my many visits!

Manuel Arias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rock keil  |  Overall Experience 
Rating:
5.0

Great service!

Peter Langerock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD FRAZIER  |  Overall Experience 
Rating:
5.0

Adam was very helpful getting me started! My movers were impressed with the facility. Thank you so much.

Lynne Ingersoll  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JULIA WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary OHerron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enid McKinley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Thames Martin  |  Overall Experience 
Rating:
5.0

Adam Muszynski was so helpful and professional. Made the experience so easy!! Great customer service!!

Michelle Skinder  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

pat hepp  |  Overall Experience 
Rating:
5.0

the Staff could not have been more helpful it was a pleasure working with them. The whole experence was outstanding keep up the good work

Victor Sudo  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael Geiger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin Jehn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Muhammad Khan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jon Barber  |  Overall Experience 
Rating:
5.0

Clean and well managed facility

David Martindale  |  First Impressions 
Rating:
5.0

This facility is wonderful! They truly went above and beyond to help the owners of the 315 Condo association and I was happy to support their business when they helped us. Moving out was equally as easy. I cleaned up, checked out and away we both went. The staff here are wonderful!

Raschel Biagioli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenny Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Haenlein  |  First Impressions 
Rating:
4.0

I guess I didn’t hear the agent say I had to press “star, then my passcode and then “pound” so I believe I pressed pound- number- pound which did not disarm my unit, so the alarm went off.. I was unfamiliar with this procedure- I was given a card at the other place. Anyway it was fine- I called her on intercom and she disarmed.

Diane Herbst  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Fandre  |  Overall Experience 
Rating:
5.0

I used before and was so pleased I returned.

Cynthia Halopka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dean wozniak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Willis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lynn Dolan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta Hedrick  |  Overall Experience 
Rating:
1.0

The check in and pick up took for ever. Then l got my storage unit it was the wrong size. I had to come back later for the correct one. The worker kept falling asleep and going on smoke breaks while working and talking with me. Lots of customers coming in obviously needed help not just one person staffed.

RAQUEL SALDANA  |  First Impressions 
Rating:
5.0

Excellent facility and staff. Thanks.

RAYMOND ANDERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Holsclaw  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph cortez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Ver Bunker  |  First Impressions 
Rating:
4.0

Bathrooms very dirty. And people would leave unwanted items there and it would pile up in walkway

Nicholas Goschy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rock keil  |  First Impressions 
Rating:
5.0

Excellent service and facility much better than public storage

Mary Richter  |  First Impressions 
Rating:
5.0

OUTSTANDING EXPERIENCE FOR MY STORAGE NEEDS. THANK YOU

JOSEPH CORNWALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA WILLIAMS  |  Overall Experience 
Rating:
5.0

The manager who helped us was very friendly!

Jessica Porter  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandon Myer  |  Overall Experience 
Rating:
4.0

The only comment is that your staff person on had a lot of business toward the end of the day. He was apparently sick with a respiratory condition and very fatigued. Scheduled to come back to work early the next morning. Nevertheless, we weee able to get our unit when we needed it most. Staff stayed after close to make sure this happened. We are happy!

Becky Brooks  |  First Impressions 
Rating:
5.0

Great facilities

Cynthia Halopka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Vodenlich  |  Overall Experience 
Rating:
5.0

Les Paul uhaul best in town. If I ever need one again, I'll be back to you. Thanks

Debbie Schmidt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONNIE WASHINGTON  |  Overall Experience 
Rating:
5.0

A positive experience renting storage unit and working with the friendly staff. My only complaint is that in renting UHaul vehicle twice that both times the vehicle was dirty.

Scott bartleme  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE OHARA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY N CURRAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernesto Clautier  |  First Impressions 
Rating:
3.0

Cuando rente una camioneta para moverme de indiana a Waukesha, me dijeron que tenían un storage gratis, y cuando fui a que me dieran la llave para storage me cobraron y me quitaron dinero de lo de mi renta, yo no tenía mucho dinero más que lo de mi renta, entonces me quitaron lo de mi renta, más aparte lo $64 del storage, sabiendo que según era gratis, entonces el banco me cobró un fee, por que yo no tenía mas dinero en mi cuenta.

Jenni Palma  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas Goschy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta Wensel  |  Overall Experience 
Rating:
5.0

My wife and I are one of many family’s displaced by the potential building collapse in Waukesha, WI. Uhaul is providing a free months rent on a storage locker to any family being displaced. We found out we will more than likely be able to get our furnishings out, and I went to Uhaul to rent a locker from the Waukesha (Hwy 164) dealer and Tina could not have been more accommodating, helpful and kind. Her help was very much appreciated. We do not know when we will be able to retrieve our furniture and things, but I will definitely be trying to rent a truck from Uhaul as well. Thank You Randy & Kathy

Randy Lijewski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA LAPP  |  Overall Experience 
Rating:
5.0

Great experience with customer service and the facility was easy to access and comfortable getting everything moved in on a cold day.

NICOLE MEDEK  |  First Impressions 
Rating:
5.0

Tina assisted me at this location, She was very courteous and helpful

Brian Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Shaw  |  First Impressions 
Rating:
5.0

Only thing don't lime was carts are small.... should get bigger ones. Nick would is the person there that helped me was so nice. And the place was super clean.

KELLEY SERRANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETH KLUMB  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Seydel  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Skaufle  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia Halopka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Shields  |  First Impressions 
Rating:
4.0

The directions on how to use the check-in pinpads and garage doors could have been clearer in the emails.

Alex Ribar  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lauren Duncan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marty plutowski  |  Overall Experience 
Rating:
5.0

Nice storage. Felt that my belongings were safe and secure.

Marsha Drake  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan Kwasniewski  |  First Impressions 
Rating:
5.0

Great staff!

Carol Sieczkowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Holstad  |  Overall Experience 
Rating:
5.0

The representative at the business was very helpful. He deserves a excellent review from his management. He was the only one on at the time and was multitasking in a professional manner with numerous customers.

Juan Rodriguez  |  First Impressions 
Rating:
5.0

love the online check in! Used it on the first rental and only took 2min to get the keys and go. Second truck the online system kept glitching and has to go over everything at the store and took over 30 mins. Please just make sure your online system stays up and running.

KENNETH VANDERPOOL  |  First Impressions 
Rating:
5.0

Nickolas was amazing. He answered everything and was very fast! Speed is insanely important to me, I hate standing in line/at the counter and it takes 20+ minutes. Not with Nickolas, he is super efficient and fast. He took a chunk of stress off our backs! Thank you!!!!

Kenneth Vanderpool  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Andrew Falkowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill or Richard Schneider  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine George  |  Overall Experience 
Rating:
4.0

mouse traps in both units

Jim Venne  |  Online Move In 
Rating:
4.0

One employee was left alone to manage everything…. But she did a great job

Cathy Bogdanovich  |  First Impressions 
Rating:
4.0

Only issue I had was figuring out if I needed a code or not to get in the facility. I had a card that armed and disarmed the alarms, but I wasn't sure if that was for the facility or my unit specifically.

James Marek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Webb  |  Overall Experience 
Rating:
5.0

Extremely clean, well lit, easy in and out.

Marianne McGivern  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robert smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brynne Reilly  |  Online Move In 
Rating:
5.0

Very knowledgeable and helpful staff considering VERY BUSY and difficult customer

DAVID MULTHAUF  |  First Impressions 
Rating:
5.0

I was and am very happy with the services at this Waukesha location.

Lisa Kastner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JoAnn Fischer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Dent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica escobedo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Thorpe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy Bechtel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Lebuhn  |  First Impressions 
Rating:
1.0

We ordered one large unit. We were given a mediam and small unit. This posed significant problems and we had to get yet another unit. Multiple times we attemoted to call, were on hold for 30 min plus and still no one took our call. The person listed to contact never reached back. $179 was what we agreed to and $229 is what we have been charged monthly. I would love for someone to call me to discuss

PAUL NIKOLIC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget lazlo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Starr-Gignac  |  Overall Experience 
Rating:
5.0

The staff were very polite and explained my options perfectly. I was pleased and impressed. My thanks, Steve

Steven Chard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen Hurtig  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen Hurtig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Mille  |  First Impressions 
Rating:
5.0

Well done!

Glen Hurtig  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Boettcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Manne  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Crisma Santos Trenado  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mike schnier  |  Overall Experience 
Rating:
3.0

There is a support beam when you enter the facility that knocked down some bookcases we were pulling on a cart that almost crushed my wife. I wish there was a warning about an obstacle lower than the celing.

CLINTON WENDORF  |  First Impressions 
Rating:
5.0

My whole experience with this uhaul facility at Les Paul parkway in Waukesha was wonderful- from the very beginning to the very end. The staff were incredibly helpful , especially Nickolas Lederer who always kept patient and calm in the face of frustrated clients, including me. Nancy who is part of the cleaning staff was also very friendly and helpful and kept the facility well maintained and clean. I would use them again without hesitation and would most definitely recommend this facility to my friends and family. A big thank you for helping to keep me sane during a very intense month of moving. Carol Johnson

Carol Johnson  |  Overall Experience 
Rating:
5.0

Very happy with U-Haul as my secure place for storage of my items.

Michael Bartz  |  First Impressions 
Rating:
5.0

met expectations

Daniel Green  |  Overall Experience 
Rating:
5.0

DJ was an A+ employee! Thank you!

heidi mascal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Clark  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Barry Cree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter harford  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maria Lira  |  Overall Experience 
Rating:
5.0

Setting up the rental was quick and painless. We had an issue with the rental being too small for our needs the front office easily switched our unit to a bigger one. I highly recommended.

Melissa Goff  |  First Impressions 
Rating:
2.0

I believe your staff needs training. Also needs education on Customer Service

Barry Cree  |  First Impressions 
Rating:
5.0

I found it odd how the online registration required 3 separate phone numbers, just to register. One primary, one alternate, and one emergency contact all having to be different.

Anthonie Roux  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Steven Bartlein  |  Online Move In 
Rating:
5.0

All as expected

Daniel Green  |  First Impressions 
Rating:
5.0

The customer service staff was very friendly and informative!

Bob Nuernberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gianna Horn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Barborich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Barrios  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Holstad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISABEL ARGUIJO  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ryan Kern  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peter Langerock  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

anne bohman  |  Overall Experience 
Rating:
5.0

The facility is in great shape and it is secured.

JAMES FALOTICO  |  Online Move In 
Rating:
3.0

There is a pole in this unit...I'm not moved in because I'm not sure if my belongings will all fit.

Jessica Leibham  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vincent Freeborn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph Hoak  |  First Impressions 
Rating:
5.0

A very positive experience. Nick, Nancy, and others most professional and friendly. Thank you.

Scott bartleme  |  First Impressions 
Rating:
5.0

Super clean and dry storage. I recommend it)

OLEKSII LOBANOK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FEDERICO SANCHEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND ANDERSON  |  First Impressions 
Rating:
5.0

The customer service was excellent when I first received my unit and was happy with it. I had my stuff in storage for a few months and I believe the hours changed because on a Monday evening they closed around 6-7 in February, which I thought was a bit early. Otherwise I’m happy with my experience.

Vanessa Gaspard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dane Seckar Anderson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jorge Ballester-Cruz  |  First Impressions 
Rating:
5.0

Move in through the load area was great! It was warm and dry on a cold and windy December day. Storage area was clean and maps posted so I could my unit easily. Thank you!

jake smith  |  First Impressions 
Rating:
5.0

Nick was training a new person and he explained the entire rental process to both the new person and me. Very informative and friendly!

eric wruck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Automatic Entrances  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki Ellenburg  |  Overall Experience 
Rating:
5.0

Clean and I love that I can drive inside to move my items into my room!

Joseph Hansen  |  First Impressions 
Rating:
4.0

Couldn't figure out how to cancel autopay in the app.

Shirley Bradt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Grebe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TYLER PETRE  |  Overall Experience 
Rating:
1.0

Can’t do much if the person working doesn’t know how to get you into the building under your 24hr access card. For that happening now I couldn’t unload my truck, couldn’t pack in more loads to unload within my time period. Had to put all moves on hold and was told come back tomorrow because someone else will be available to help me because he doesn’t now how to let me in!! So now I have to pay over another $100 to rent a truck when I could have gotten this all done within my time? Absolutely NOT!! Everything would have worked out great if I was able to unload and get in!!

Angela Seagles  |  First Impressions 
Rating:
3.0

We had some issues initially with staff reluctantly wanting to help us and issues with billing. We voiced our concerns and they were handled promptly and with the current leadership of this particular facility I would recommend them to everyone.

Steven De Sota  |  Overall Experience 
Rating:
5.0

Thank you for prompt help.

Melanie Knigge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Kantor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaime dimas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hernan Tinoco  |  Overall Experience 
Rating:
5.0

The staff was very friendly even though they were busy at times. They worked hard to serve everyone quickly.

Nikki Ellenburg  |  First Impressions 
Rating:
1.0

The storage facility was always over 80 degrees sometimes between 95-96 degrees even though it would only be in the 70s outside. The bathrooms were always out of paper and towels and the garbage was overflowing. When we asked about it they blamed it on not having any housekeeping staff. there is people living in their units and when you tell the staff they shrug it off. it says on the wall contact your manager if its over 80 which i notified them several times nothing being done and its 68 degrees in the office,. Im going to warn everyone what a horrible place this is, the floors are never swept, there was a sock in the hallway for 2 months its still there which proves the floors are never cleaned !!!! I rented 2 rooms acfross the street at public storage its much cleaner and a third of the cost.

alfred bond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Frye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Wilcoxen  |  Overall Experience 
Rating:
4.0

We utilized 2 storage units at the same time and had no issues. Check out was quick and easy. Having a selection of boxes to purchase for our final move worked well.

laura tuttle  |  Overall Experience 
Rating:
5.0

The staff was amazing and very informative! I had utilized this facility once before in Waukesha when renting a trailer to move furniture and now utilized for storage. I love the set up especially being able to drive in during possible Wisconsin elements like rain or snow or just a very hot day! Thank you, Lisa J.

Lisa Jaeck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anne bohman  |  First Impressions 
Rating:
5.0

Great experience

Georgia Dollhopf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

georgean ewart  |  First Impressions 
Rating:
3.0

Mice present in my unit and damage to my belongings with droppings throughout my boxes. Didn't realize that there wouldn't be air conditioning in a climate controlled storage facility. Jose Lopez III was not a customer oriented individual....extremely rude when renting the storage unit and when I moved out. Very abrupt, not willing to answer questions and not helpful.

JEFF CURRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND ANDERSON  |  Overall Experience 
Rating:
5.0

Thank you, Nick and the team! You provide an excellent Customer Experience! Best Regards, Mike

Mike Villers  |  Overall Experience 
Rating:
3.0

The truck we received wasnt cleaned when we got it also they charged us 46 miles were they didnt read the mileage before and I only went 5 miles . They kept saying that this truck shouldn't have gone out but they are the ones that gave it to me . The storage is nice and the move went great just next time have the staff be more organized than what I experienced the first and last impression

Michael Nowell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jon sauld  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken love  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Kowalski  |  First Impressions 
Rating:
5.0

Great experience for this first-time Uhaul user. We rented a 20’ truck and car transport in Arizona, drove for four days to Wisconsin. Very pleased with the beautiful and modern facility, the convenient location, and the smooth transition to locate our furniture at this Uhaul Storage. Tim and his crew at Uhaul were extremely helpful in getting us settled into our storage unit. Tim talked us through all our concerns. We are confident we are being taken care of at a secure, clean, accommodating facility. We also were able to use their recommendations for movers to unload the truck, which only took an hour. The truck garages were fantastic for unloading with the outside temperature being in the teens. Also very happy about accessing our indoor heated unit at my leisure using the heated garages. All around, we are extremely pleased with our Uhaul adventure. Won’t hesitate to do it again.

Melodie Naumann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND ANDERSON  |  First Impressions 
Rating:
4.0

Great and excellent service.

Itzchak Lehrer  |  Overall Experience 
Rating:
5.0

Thank you for your patience and time Sincerely Roderick Branch

Roderick Branch  |  Overall Experience 
Rating:
5.0

Very nice facility with helpful staff.

Wanda Mallum  |  First Impressions 
Rating:
5.0

Was very professional and understanding.I will always choose this U-Haul before any other thanks

Roderick Branch  |  First Impressions 
Rating:
5.0

It was great place in my time of need

marjie henry  |  Overall Experience 
Rating:
5.0

The manager, Tim was extremely helpful throughout the entire move in process. The entire building was clean, easy to navigate, and felt safe. I was impressed with the unit sensors & security.

Jonathan Wilcoxen  |  First Impressions 
Rating:
1.0

I moved locations because of how I was treated I will never recommend anyone at your facility. If your employees don’t like what they do then go find a new job. Never questioned why I was leaving.

kati vokovitch  |  Overall Experience 
Rating:
5.0

Staff was very helpful professional

WILLIAM SCHNEPP  |  Overall Experience 
Rating:
5.0

so far so good . Thanks

James spice  |  First Impressions 
Rating:
5.0

Great clean location with a very helpful friendly staff.

ken love  |  First Impressions 
Rating:
5.0

I would recommend this place

angie lomenzo  |  First Impressions 
Rating:
5.0

Perfect experience. We will use it every time we need storage in the Milwaukee area!

Cathy Thompson  |  Overall Experience 
Rating:
4.0

The entire process was very professional.

vicki harrington  |  First Impressions 
Rating:
5.0

The staff was friendly and knowledgeable.

brian cahill  |  First Impressions 
Rating:
2.0

Always very slow when checking in and out at this location. Standing around and waiting for 30+ minutes is a normal occurrence at this location..

Kyle Brinkmann  |  First Impressions 
Rating:
5.0

Easy access, I was able to take care of the 8tems stores there

maureen ingold  |  Overall Experience 
Rating:
5.0

Immaculately clean!

Julie Spransy  |  First Impressions 
Rating:
4.0

Inside accessibility great during inclement weather is very helpful

chuck saldivar  |  Overall Experience 
Rating:
5.0

Even if my U-box delivery was delayed, the staff were very helpful and friendly they gave me access to my u-box so that I can grab some of my necessary items. Thank you u-haul .

Abhijit Das  |  Overall Experience 
Rating:
5.0

The guy that works there was super great! He was kind and helped me through the whole process.

karol aguilar  |  First Impressions 
Rating:
5.0

The manager was very friendly and very helpful I wish I would of come to u-hale sooner for a storage unit. So much more security than where I was at.

Kathi Bogatzki  |  First Impressions 
Rating:
4.0

Easy to get in and out of. Only negative is that our unit is so far away from the entrance and there are multiple units with reserved tags on them, but no locks. ??

Employment Readiness Solutions  |  Reservation 
Rating:
5.0

All around painless experience.

mike ozburn  |  Overall Experience 
Rating:
5.0

The best storage facility I've used. The facility is great, clean, easily accessible, and safe. I love that it's indoors and temperature controlled. Excellent service, staff are friendly and helpful.

Stephanie Garcia  |  Overall Experience 
Rating:
4.0

The lights did not go on directly in front of our unit... But was very clean and secure

Dawn o donnell  |  Overall Experience 
Rating:
5.0

Very helpful, a pleasure to deal with and answered all our questions.

Alex Heskett  |  Reservation 
Rating:
5.0

Thanks

patrick dupont  |  Overall Experience 
Rating:
5.0

Thank you Mr. Lee for being flexible with my move in request while under construction.

Kent Pedersen  |  Overall Experience 
Rating:
5.0

Great service, great employees.

Sean Diller  |  Overall Experience 
Rating:
3.0

They only cleaned their bathrooms maybe once a month. They were nasty and out of soap and paper towels for a majority of the time I had my storage unit. Everything else was fine.

MELISSA PAPP  |  Overall Experience 
Rating:
5.0

Very nice facility and staff

Robert Haw  |  Overall Experience 
Rating:
5.0

Very nice facility and staff.

Robert Haw  |  Overall Experience 
No reviews have been submitted for this location.

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