Many thanks!Stephen H.
Customer Reviews for U-Haul Moving & Storage of Leominster
Leominster, MA 01453
(Rt 12 S)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great truck and service!Ryan W.
El cliente no dejó un comentario.Yesica R.
El cliente no dejó un comentario.John V.
El cliente no dejó un comentario.ALBERT B.
In other occasions the pick up location was changed to a further location. This time it was very easy and close to get the unit and return it.Alma C.
Woman that was working the service desk was super knowledgeable, efficient, and cheerful.Jessica H.
Throughout the years of having my storage units I have not run into any problems accessing my stuff. This is why I choose to store here to this day. Gracias.COLLEEN F. | First Impressions
Great customer service Jeremy & jasonCrystal S.
Equipment is typically well maintained here...first rental where the radio was broken and AC didn't work right. Highly recommend this location due to the number of trucks on site.KeystoneEdCollab A.
El cliente no dejó un comentario.joseph v. | Overall Experience
El cliente no dejó un comentario.Thiago R.
Seriously dangerous equipment. That truck had horrible ball joints to say the least. Every bump I wondered if it was going to loose the front end. The steering was all over the place. Horrible. Coming from someone who drives his bosses 94 Grumman tool truck that's really rough, I cannot believe UHaul would rent such garbage. Then I was charged more than quoted and I know that truck was swept clean.patrick H.
Jeremy was great. He makes the process so simple and is kind while doing so.Kelly C.
El cliente no dejó un comentario.Redoika G.
Good jobJohn B.
After I had hitch installed on my Subaru Crosstrek my exhaust was leaking! The car only has 6000 miles on it, it most certainly did NOT have a leak in the exhaust when I drove there. Turns out there was a gasket missing. I had an appointment for a car inspection where they fixed the problem in order to have my car pass inspection Your Leominster location, which is over an hour away from me, refused to take responsibility for this. They tell me the mechanic, David Charon, never took the exhaust down to install the hitch therefor he did not 'lose' the gasket. This was disputed by my Subaru Service department who tells me the exhaust has to be dropped in order to install a hitch. To have them tell me that they didn't have anything to do with this is just ludicrous. My car DID NOT have a leaking exhaust prior to the hitch install. I expect to get reimbursed for the extra cost incurred during my car inspection, $110. I have called the Leominster location, emailed Uhaul and attempted to speak with your customer service department to no avail.elisabeth D.
El cliente no dejó un comentario.Adele H.
El cliente no dejó un comentario.Kevin J.
The staff (with the exception of David and Jeremy) are not customer friendly. Not very professional or helpful. The automated check out system does not work well. Entire staff needs to be better trained in customer service and professionalism. I would be willing to speak to someone about my experience if they want more details. My cell phone number is 617-966-7140.Jeff J.
My grandson picked up the truck a 20 ft. When he got there, my credit card was never charged. He had to pay cash. Then they tell him our truck needs maintenanceâ€¦.and there were no other 20ft. The girl gave him a key for a 15ft and pointed to the truck. After about an hour and half. She called and said he stole the truck. It was the 20ft needing maintenance? He brought the truck back and got the 15ft. This caused us almost 3 hours behind schedule! I'm very disappointed in that U-Haul location. I have never be treated that way before being accused of stealing. I will never to to the Leominster location again!Patricia C.
Staff was knowledgeable and friendly at every step!!Christine S.
El cliente no dejó un comentario.Kirsten F.
Nothing everyone was perfectADRIAN T.
Great storage experience but truck rental for Sat 7/30/22 was a disaster. Notified 7/29/22 that pick up would be in Gardner. Notified late Sat 7/29 that Gardner would not have a truck. No assistance provided by leominster or Gardner offices. Truck found available in SPENCER - cancelled and rented from Home Depot. Storage yes - truck rental NO…complete failureJoe D. | Overall Experience
El cliente no dejó un comentario.Lisa G.
The woman who opens the store did not arrive that day, hopefully she is ok. The woman who puts on the hitches saved the day! It wasn't her normal job and she was great! She handled the line of frustrated patrons like a champ- give her a raise!.Don P.
Uhaul is simply the best. This why your still around. Your a blessing! Thankyou UHAULMichael F.
Manager was very helpful and great dealing with.bob R.
Remind if it is returned early, just leave it in the drop off area.Gerard J.
El cliente no dejó un comentario.Yamilyn V.
El cliente no dejó un comentario.Samuel C.
El cliente no dejó un comentario.Ralph K.
El cliente no dejó un comentario.Daina M.
El cliente no dejó un comentario.Lawrence B.
El cliente no dejó un comentario.BARRIE G.
The staff is accommodating, professional never had an issue will continue to use this location as my preferred UHaul pickup even though its farther than the one closet to my home.EDWARD G.
El cliente no dejó un comentario.Steve G.
The manager at this location was truly amazing to us helped us through everything we needed. Also helped us accomplish an easy return with no issues. I would highly recommend this U-Haul rental location to everyone.janice C.
El cliente no dejó un comentario.John V.
Better prices you guy charge for extra day 🤝🏿🤝🏿olgy D.
I was very pleased with my last visit to U-Haul in Leominster Massachusetts. The staff was super friendly and helpful. The vehicle was clean and the AC blows cold on this hot day. Definitely would recommend them, thanks again.George M.
It was very great keep on doing what you guys are doing for realLuis T.
El cliente no dejó un comentario.David D.
Had a pick up time in Gardner MA, they called me an hour before and told me it wasn't available anymore. I was not happy. Thank goodness the Leominster store was awesome! I dropped it off early, hoping I will get some money back! Thanks Leominster store, you were awesome!Rachael C.
El cliente no dejó un comentario.Richard V.
Make sure the vehicle is clean. There was dirt and debris in the van and coffee and hand smears all over the passengside window.Gail S.
El cliente no dejó un comentario.Mary W.
Make sure the trailers r cleaned so the next person doesn't damage the stuff there haulingChris H.
El cliente no dejó un comentario.Bob R. | First Impressions
The person that took care of did an excellent job but I don't know her nameraul M.
Friendly staff.MARK H.
I told your people THREE FN TIMES I didn't want your insurance, but you still charged me for it.Bruce L.
El cliente no dejó un comentario.mark B.
El cliente no dejó un comentario.Rodney G.
Nothing at this timeKimberly C.
One headlight not working A/C works intermittently, blowing to floor then dash Suspension needs replacing No backup camera No one who cares at drop off to note issues No one in office who cares at drop off No email receipt (4th rental with no receipt) Transmission not shifting properlyRon G.
They help us with everything g very nice workers at the uhaul on central St in Leominsterana N.
I paid for a dolley but never got one. Was also told there was 1/4 tank of gas in the truck, but when I got in, there was much less. I had to pay extra when adding fuel after the job to avoid the crazy fuel fees. $6+/gallon with an additional $30 fee is wild and greedy especially when there was less than expected.Chris C.
The gentleman that checked me in first was out smoking while several of us were in the store waiting we had to go get him - then he says to me I just want to be done today so I can go smoke some weed - and when I returned the truck they said I would get an emailed receipt which I have yet to receiveLori L.
El cliente no dejó un comentario.Brendan E.
El cliente no dejó un comentario.Kevin M. | First Impressions
El cliente no dejó un comentario.Fabiana I.
El cliente no dejó un comentario.Joshua V.
El cliente no dejó un comentario.Armando N.
All people were friendly and helpfulTHOMAS R.
The 24/7 pickup did not work. I spent 2+ hours on hold for customer service which I did not end up getting. The truck's battery required a jump start once we got it loaded, it was corroded. Horrible experience, will be steering my friends away from uhaul. In comparison, I recently moved out of a unit using Pods, and the user experience was seamless- well worth the extra $200.Laura M.
The only issue that I have is that I haven't gotten a receipt. I dropped the truck off at 5:40 on 7/2. There was a line and I was told to leave the keys on the counter and they'd email me the final receipt once they had a chance to look over the truck. To date, that has not happened.Michael D.
Great Experience - Natalie who checked us out and in was FANTASTIC! GraciasDaniel Y.
El cliente no dejó un comentario.Carlos R.
El cliente no dejó un comentario.Joshua K.
Seat were full of cat or dog hair and i am allergic my entire trip coughing and sneezing and it activated my astmanydia R.
El cliente no dejó un comentario.Jamie A.
Excellent, as always!Jeffrey C.
El cliente no dejó un comentario.ruby A.
El cliente no dejó un comentario.Rini S.
Do a little bit better job fixing your trucks the truck leak water when it rain pouring in on the passenger side made all kinds of noise in the front end and when shifting extremely unhappy with this rentaldavid P.
El cliente no dejó un comentario.John V.
Never made it to this facility.Charles P.
He made it easy and was a fantastic person to work with. I highly recommend. He went out of his way to get me a different like the truck last minute by driving to another city to pick up a 26 footer and drive it back to his place. It was waiting for me and everything I requestedChristian H.
El cliente no dejó un comentario.Caitlin J.
Good job.Stephen H.
El cliente no dejó un comentario.Patrick S.
Super expensive rental. I rented a truck for several days ending on a Saturday morning. Therefore, when I returned the truck all fees reverted to the expensive weekend price. I would expect to pay weekday prices for those days and then charged a weekend price. Instead of all costs being ramped up to the highest charges.jams Z.
I didn't receive the mattress covered we ordered and paid forSean A.
Staff was professional, friendly, and helpful.Victoria W.
Jeremy was great and very helpful. He went above an beyond for me when I needed him toBryan M. | Overall Experience
El cliente no dejó un comentario.Kevin A.
El cliente no dejó un comentario.Jeffrey C.
The first person told me to drop the trailer anywhere and after disconnecting the chains and lights, another employee told me I had to move it (with an attitude).Theodore S.
El cliente no dejó un comentario.Jonathan G.
You really ought to update your fleet. That vehicle shook with the door almost coming of the hinges with a speed of 63 miles an hour. I definitely did not feel safe with it. The seats were torn and the cabin was incredibly loud while the truck was on.bhuren P.
El cliente no dejó un comentario.Anna-Maria P.
El cliente no dejó un comentario.Richard B.
People were friendly and throrough.THOMAS R.
El cliente no dejó un comentario.Sarande J.
A very good to do business with you.Simon A. | Overall Experience
I had no problem with the storage unit. I had every problem with the place I dropped my U-Haul at and with being charged late fees that was fraudulent. if I hadn't taken photos of my car dropping off the U-Haul the person in charge of submitting this information would have gotten away with this. I dropped my U-Haul at a different location from my storage unit. he claimed I turned in the U-Haul a day late when in fact it was a day early. thanks to my photos and the people at the storage unit I have a claim and reciept that says I will Eventually recieve my refund. I have spent hours waiting to speak to someone only for the phone to hang up on me. and then to receive no help from anyone online. the only person to help me were the people at the storage unit. i had to file a claim through them and reopen it several times bc I still haven't received my refund for the fees. I had to call the storage manager again bc he's the only one who has helped me bc to this day I still haven't received my refund. I wouldn't recommend renting from U-Haul to anyone bc of how much time it takes to speak to anyone and how little they care. by the way it's been over a month and I still haven't received my refund. this was terrible and I deserve a bigger refund for how much time I have spent on this. this service besides you having one kind and caring employee has been terrible. reference number 3721448bianca s. | Overall Experience
El cliente no dejó un comentario.Kenneth D.
We had no issues. Just keep equipment maintained so all have same experience.John B.
El cliente no dejó un comentario.Kiara P.
El cliente no dejó un comentario.FRANK G.
Uhaul corporate did a horrible job! We had this trailer reserved at another location and had to find out after confirming they did not have one. Twenty min call later we were sent to this location ! They were gewatMaria B.
El cliente no dejó un comentario.Aidan C.
The manager and employees were exceptionally helpful, friendly, and knowledgeable. I couldn't have had a better experience!!!larry W.
Way to expensive for the size unit I got / hadKasey K. | Overall Experience
The manager at this location is of exemplary service and assistance. I will recommend this place to everyone I know. And I will be a repeat customer. Thank you gentlemen for making it easy.CATHY R. | Overall Experience
El cliente no dejó un comentario.Natalie H. | First Impressions
El cliente no dejó un comentario.Melissa C. | Overall Experience
El cliente no dejó un comentario.MARTHA M. | Overall Experience
Manager Jeremy deserves a raise. Amazing help and always kind. For sure 5 out of 5 starsjennifer m. | Overall Experience
The manager is the best I've experienced in a very very long time. Explanation and professionalism exceeded.CATHY R. | First Impressions
El cliente no dejó un comentario.DEBRA A. | First Impressions
El cliente no dejó un comentario.Wayne S. | Overall Experience
El cliente no dejó un comentario.Daniela O. | Overall Experience
An elevator or lift of some kind would be more helpful if you are using an upstair unit.Robert A. | First Impressions
El cliente no dejó un comentario.Robert K. | First Impressions
El cliente no dejó un comentario.tammy l. | Overall Experience
El cliente no dejó un comentario.Robert K. | Overall Experience
El cliente no dejó un comentario.Karen W. | First Impressions
El cliente no dejó un comentario.Denise E. | First Impressions
El cliente no dejó un comentario.stephen s. | Overall Experience
The manager, Jeremy, was extremely helpful and helped us immensely!Shannon B. | First Impressions
El cliente no dejó un comentario.JEAN CLAUDE R. | First Impressions
El cliente no dejó un comentario.Mary M. | Overall Experience
El cliente no dejó un comentario.Lynda F. | Overall Experience
Very patient, as I had no Idea what I was doing or looking forCRISTINA p. | First Impressions
El cliente no dejó un comentario.lori M. | Overall Experience
El cliente no dejó un comentario.matilda c. | Overall Experience
It charge too much and on top of it, I did not have reimbursed for the weeks I didn't use the storage.Noel C. | Overall Experience
Very pleased with the care given to my belongings and the service I received from the staff. Will recommend Uhaul in the future.trinace n. | Overall Experience
Raising the rates on existing customers while rates for new customers remain the same is bull.Donald S. | Overall Experience
El cliente no dejó un comentario.lisa h. | Overall Experience
El cliente no dejó un comentario.Felix D. | Overall Experience
El cliente no dejó un comentario.Grace M. | Overall Experience
Was promised a ground level but got there to find out 2nd floor. I couldn't of been any clearer when I reserved to the it must be ground level as it was for a piano that Was an upright that couldn't go up stairskaren P. | Overall Experience
El cliente no dejó un comentario.Ray B. | Overall Experience
El cliente no dejó un comentario.QUINCY R. | First Impressions
El cliente no dejó un comentario.e h. | Overall Experience
El cliente no dejó un comentario.cecilia b. | First Impressions
The people at this location are very friendly and helpfulCraig R. | Overall Experience
El cliente no dejó un comentario.Raffaela P. | Overall Experience
Staff is clueless. Show up and your unit isn't available. The processing time is way too long. Expect to be in store past scheduled time.Deseray W. | First Impressions
El cliente no dejó un comentario.Francisco G. | First Impressions
El cliente no dejó un comentario.GILDA M. | Overall Experience
El cliente no dejó un comentario.Chris H. | Overall Experience
Everything was great the only thing is the location not easy to reach via telephone.Jocelyn G. | Overall Experience
El cliente no dejó un comentario.Cristobal S. | Overall Experience
The service has always been good very professionalRICHARD A. | First Impressions
On the unit list it clearly showed me my locker and stairs leading up all around. I was unaware that I would need a ladder to get to my unit. It is impossible to put anything heavy or any furniture in the unit because of its placement. Will never shop at uhaul againHannah P. | Online Move In
The guys were great and very friendly.Joann S. | Overall Experience
Happy to be a part of u haul customersAbdellah A. | Overall Experience
Thanks for having meKayombo K. | Overall Experience
El cliente no dejó un comentario.Ernest T. | Online Move In
El cliente no dejó un comentario.lauren w. | Overall Experience
Reserving the unit online was simple and convenient and the staff in store were extremely helpful and finalized my reservation quickly. I would highly recommend.Gregory P. | First Impressions
The staff were very helpful, friendly, and responsive to all of my needs. They suggested many things that made it easy for me to load and unload my stored items. This was especially helpful during the Covid-19 crisis and their service was essential!anthony g. | Overall Experience
Great crew at the store. Very helpful and polite.Ralph D. | Overall Experience
El cliente no dejó un comentario.richard h. | Overall Experience
El cliente no dejó un comentario.DENNIS +DIANE D. | Overall Experience
The reason I'm giving average rating is because when arriving to the storage unit we were told that the lock hinges would be adjusted because they were loose & didn't align, which made it hard to close the lock. The guy that supposedly "fixed" it only had to put a bigger washer in the back of the door because the door is worn out were the screw is. But no.... he decided to force the screw tight. Only to realize it wasn't aligned & then grabbed a drill and just made the lock hole bigger, instead of doing the job properly. You tell me that isn't some ghetto carpentry 臘♀️. I know for a fact that it's going to get loose again. If he would've fixed it properly he wouldn't have to come back again when it loosens up again. The lazy work harder & double. I sure hope they don't try to charge me for something that was already messed up.. mind you that I said yes to the unit ONLY because he said it was going to get fixed for proper use. I'm not the happiest camper but I'm happy with the storage space & the facility is very clean. Just that 1 little detail would've given U-haul a 5 star rating but I have to be realistic, so there you have it.Beverly V. | First Impressions
Employees went out Of their way to help with any problems, clean and safe facility!! Thanks RickRichard M. | Overall Experience
A light in storage unit would bump my rating to ExcellentJeff L. | Overall Experience
The employees went out of their way to make things nice and easy, they should all get a letter of recognition and a raise or bonus !! I was so impressed I rented a bigger one! Thanks RickRichard M. | Overall Experience
Not nowTim S. | Overall Experience
Shop orderly, personnel very helpful.mary h. | First Impressions
Great staff.Tim S. | First Impressions
Staff were friendly and the facility met our needsMeredith G. | Overall Experience
The staff at the Leominster facility are friendly, courteous and helpful.... Top Notch Team.sheila d. | Overall Experience
GraciasDawn M. | Overall Experience
Central st in leominster ma is a great location great service fast service i will deff be going back wen i need anything from uhaul best place aroundRaymond O. | First Impressions
2nd floor storage, no elevator. Ceiling tiles out of place, dark inside unit.Cheryl F. | Overall Experience
Everyone went above and beyond what I needed, very nice transaction, definitely will be a permanent customer I rented a unit while I was there. Thanks Rick Richard M. | First Impressions
Facilities were clean and convenient, although as a long time customer I was charged a significant late fee on several occasions, which could have quickly been resolved with a phone call.KAREN S. | Overall Experience
Very good I recomend itraphael d. | Overall Experience
XKevin L. | Overall Experience
Very good companyraphael d. | First Impressions
Great staff!! Thank youCynthia B. | Overall Experience
nice deal for 1 month free based on truck rentalsdeborah j. | Overall Experience
Only issue I had was I couldnt figure out how to do the self return online with the truck my family rented. I would recommend finding an easier way to return trucks after hoursjason f. | Overall Experience
Great customer service all around.Anthony F. | Reservación
.KAREN M. | Overall Experience
All employees were knowledgeable and friendlyAndrew P. | Overall Experience
Excellent serviceDeborah M. | Overall Experience
Good but took a long time, and needed a bunch of informationAdam T. | Reservación
Muito bomPAULO O. | Overall Experience
Brang truck back to Leominster office personnel check my truck in said it was all good clean fuel the right spot 2 weeks later in a bill for $25 they ripped me offRICARDO B. | Overall Experience
Service was excellent. However when we arrived at the house to move the blankets and dolly that were paid for were not in the truck! I hope a credit will be noticed on my credit card! ¡Gracias!diane t. | Reservación
Ok experience.Paula M. | Overall Experience
The manager Josh, is a great guy & goes above & beyond to help the customers. I loved dealing with him, will definitely recomend this facility.Sandra m. | Overall Experience
Nice friendly atmosphereNilda T. | Overall Experience
Leominster U Haul, lied about my contacting them. I called & emailed them, 8/2017. Told them to sell CONTENTS. THEY WAITED UNTIL A YR LATER TO DO THIS. I AM Beyond angry, I am furious.Mary M. | Overall Experience
The entire staff went above & beyond to ensure I had everything I needed. They were very professional and pleasant at all times. I would highly recommend this U-Haul location to family and friends.dorothy c. | Overall Experience
This is the worst company I've ever done business with. I was lied to, harassed and over charged and now expected to pay for a unit that an employee was informed I no longer wanted. Never again.chris d. | Overall Experience
.Hayley P. | Overall Experience
Both Josh are really helpful.Tarsha M. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!
We have an adaptive reuse program to better the environment!