Customer Reviews for U-Haul Moving & Storage of Leominster

4,911 comentarios

207 Central St   Leominster, MA 01453
(Rt 12 S)

(978) 534-7904

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(978) 534-7904

207 Central St
Leominster, MA 01453
(Rt 12 S)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Betsy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcos P. 
Clasificación:
5.0

Best service I had sense I been here

Damon M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

william K. 
Clasificación:
4.0

Staff very professional and helpful.

ELAINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALBA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raquel D. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL A. 
Clasificación:
5.0

Perfect services

Ana K. 
Clasificación:
5.0

Natalie was so patient and kind. She was extremely helpful in making sure I got everything sorted that I needed and had any questions answered, including questions about storage when I was there just for a truck rental! She made the process super easy and seamless and even offered for me to call her if any questions came up, in general. I did end up calling her later about extending the drop off and while it was our of her jurisdiction because I was dropping off somewhere else, she connected me with the right place that could help!

Matthew K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Suppamas A. 
Clasificación:
4.0

This location always has trucks available and friendly staff.

Amy F. 
Clasificación:
5.0

Both David and Brian were excellent representative"s of U-Haul. Knowledgeable, informative and One hundred percent helpful.

Stephen S. 
Clasificación:
4.0

Customer Service Representative Natalie went above and beyond to assist us after some initial confusion. She was very pleasant and professional.

ELAINE B. 
Clasificación:
5.0

The truck I had was clean fuel mileage is stupid 30 gallons and only drove 200 miles that is not good

Thomas S. 
Clasificación:
5.0

I want to thank Natalie the manager she helped me she did a get job she went over and beyond

angelina P. 
Clasificación:
5.0

I want it to be known that Natalie was very helpful and courteous. She is a staple at that location.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob R.  |  Overall Experience 
Clasificación:
5.0

Low beam lights were adjusted too low and driving at night in the rain was not easy. The truck ran well.

Eric J. 
Clasificación:
5.0

they were nice and friendly and even help me out didn't have a plug for my truck they were going to let me borrow one 🙂 definitely wouldn't recommend them thank you guys

Neftaly M. 
Clasificación:
5.0

Nada

JORGE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

manish K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie L. 
Clasificación:
5.0

Natale was extremely helpful. She was very knowledgeable, Professional, and focused on customer service. She made a very positive difference in this experience.

Lawrence B. 
Clasificación:
2.0

I am very happy with the equipment but the salesman who helped me was very unprofessional and unsanitary. I believe his name is David Charon, he had a large unkept beard. The gentlemen leaned to lift his leg and farted in front of a line of people. He was also repeatedly coughing all over the paper work and office without any attempt to cover his mouth. Then as we headed outside he lights ups cigarette. Just lacked any self awareness and customer service. Very disgusting.

Steven M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
2.0

The person that took care of us gave us false information we were supposed to return the truck where we moved instead we had to drive it all the way back from the place we moved from not happy

Lionel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

betsy l.  |  Overall Experience 
Clasificación:
1.0

Natalie did not accurately nor fully explain the contract. When returning the truck I had questions regarding the bill. Her response was, “ I forgot to tell you that, you signed the contract, there is nothing I can do about it now.” Not to mention the man that was in line, overhearing the conversation, proceeding to ask questions regarding my contract, when he saw the look on my face for his interference, he explained that he also worked there. He was not working that day. Inappropriate behavior as the person I was working with Natalie who was in uniform and working that day. His interference was as I said, inappropriate. He then proceeded to ask about the job application that was sent in by his girlfriend.

Therese R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
1.0

I got a trainee, I understand that people are new and don't know everything about the job yet, what I don't understand is why his co workers really weren't helping him out barley while I waited, I also wasn't really helped when I drove my car up and hooked up all the safety harnesses,but I figured it out then when I drove 2 hours in the rain there was a leak in the cabin that dripped rather heavy down the back of my neck, I had a hard time finding drop off spot for car carrier and also couldn't understand why I needed to drop off truck in a different location, so next day I tried to contact Uhaul to change drop off for truck to same location as trailer, took 1 1/2 hours , ridiculous

mark C. 
Clasificación:
5.0

Great friendy workers

Bob R. 
Clasificación:
5.0

Nice rental

Richard T. 
Clasificación:
5.0

U-Haul of Leominster is the best run of several locations we have dealt with over the past several years in both MA and NH. (We do six rentals every summer. Used another truck rental company for a long time prior, but their service declined, occasioning the switch to U-Haul.)

Herbert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon J. 
Clasificación:
5.0

Make sure that Natalie is well compensated and appreciated for her professional attitude and willingness to work. She was alone when I arrived and kept her cool and she was easy to wait for. Good representative of the company.

Joe A. 
Clasificación:
5.0

Good job 👏

Joseluis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VELHELM L. 
Clasificación:
5.0

Considering the storage is indoors, I don't like the fact I have to pay for insurance. I'm not concerned if my stuff gets stolen, considering I had to put a U-Haul provided lock on.

WILLIAM S.  |  First Impressions 
Clasificación:
5.0

The app wasn't working so I went inside and they were very helpful.

LisaMarie M. 
Clasificación:
5.0

David was very nice while he assisted me with the unit rental procedure. David went on to assure me that the unit was indeed fixed and fit for use. I was wanting an outside unit for some time now and finally I have one!

COLLEEN f.  |  First Impressions 
Clasificación:
5.0

Very satisfied customer staff were helpful excellent business

RAOUL C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa F. 
Clasificación:
5.0

Been going to this Uhaul for years & I love it! Customer service always been great for I and speedy checkout! James Renauld, did a phenomenal job in assisting today. Very knowledgeable, professional and great sense of humor! Need more of that in today's world. There was another young lady working there with him today and she was wonderful as well! I dropped off the truck and didn't have to stand around to wait. The receipt was emailed before I even got home. Now that is amazing. Thanks a bunch, James and team!

Sara S. 
Clasificación:
1.0

If I could give you guys zero stars I would. Not only were we sent to four different locations before being given the truck we reserved several days in advance, upon finally reaching the Central St, Leominster, MA location one of your employees physically threatened violence on my stepdad when he was justifiably upset by your service. We were told the initial truck would be at the Gardner location, then received an email of the change of location to Fitchburg. Fine. We spent an hour in Fitchburg trying to figure out the online system that wasn't working, and when we finally managed to get a hold of a customer service rep we were informed that nobody was coming to unlock the box with the key to the truck and redirected us to the Harvard St, Leominster location. The rep on the line PROMISED us that at that location was our reservation. We go to that location and were told the rep was incorrect and that it was located at the other location in Leominster. At this point we have now wasted TWO hours bouncing from location to location to location with NO more emails and communication from anyone in your company at any given point in time, other than the one Fitchburg email in the beginning that was clearly very outdated, and the one AFTER we called them and were there for an hour already. When we arrive at the Central St, Leominster location, the first gentleman that "helped" us, a bald tall male approached with an attitude ready to fight my step dad. Literally. My stepdad began by giving him the reservation information, the man stated he couldn't find him in the system. My stepdad told the man "At this point you guys better have the truck, we've been to multiple locations and we're just done. This better end well." The gentleman then responded, "Oh it isn't gonna end well? What do you wanna fight me? Let's take it out back, I'll kick your a** bro, let's go." To which my stepfather replied, "What? No. I don't want to fight you dude, I'm just tired. We've been everywhere and nobody's helping us." The guy then responds, "Well then don't threaten me then. I'll f***ing fight you." At that moment another worker walked in and asked what was going on. He was the ONLY worker that actually did his job, de-escelated the situation, and helped us out. He also found us in the system pretty quickly so I don't understand why the bald man couldn't. Upon getting the truck, we realize it doesn't have a dolly. At this point we are tired, upset, and very much done with this situation. No one communicated the changes with us, no one sincerely apologized to us, and one of your workers physically threatened my stepdad to the point where I now have the direct line to your Legal Team saved on my phone. We have used UHAUL on several occassions over the course of the last 30 years and have NEVER been met with such animosity, incompetence, and disrespect. My next question to you, is how are you going to make it right? What happened was simply inexcusable and unacceptable. Period.

Matthew U. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAUSAT O.  |  Overall Experience 
Clasificación:
5.0

Staff try very hard to be professional, efficient, and courteous. I will recommend this location & return again Thank you Diane Lavin

DIANE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott H. 
Clasificación:
5.0

Very helpful staff.

Peter B. 
Clasificación:
5.0

Friendly and helpful staff- short wait time - great service!

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane F. 
Clasificación:
2.0

i rented a car hauler and went to put the small truck on the trailer and it unhook from the my truck. he didnt hook the trailer right. i was on the side of the road for 2half hours.before roadside people should up. he said they hooked it up wrong he was nice and he help me put the truck on plus the lady from road side was helpful and nice. when i came back with the trailer he didnt belive it could unhook.i had pictures and showed him he said sorry this place didnt have enough worker there for all the people that was there that was the problem there what happen to me shouldnt had happen at all lucky for them nothing happen to me or my truck when the trailer unhook for this i should of got discount or refund on my rental

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea B. 
Clasificación:
5.0

Maybe try to serve client faster, because there were 3 people before me when I went to pick up the truck, and I waited 20 minutes before I got served

Gregory D. 
Clasificación:
5.0

I had initially made the reservation in Phillipston as it was closer to where I was using it, the reservation was made one week prior my need. I was called and told I would need to go to the leominster location instead a couple days prior to Friday, when I enquired if I could get 23 miles off, as this was very inconvenient for me, I was told a flat no. I had to do the move either way so accepted it at the time as there were zero other options but this cost me an additional ~25$. This ontop of other costs while moving into a new apartment, rent, first/last etc is going to make it soni won't wat for 2 days... like I said, it sucks but I needed the rental either way. That's my only complaint

Nicholas P. 
Clasificación:
5.0

Great service, pickup/return as planned

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natasha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

sila E. 
Clasificación:
5.0

Stay the course

Thomas S. 
Clasificación:
5.0

Not a fault of the location, but when I attempted the on-line return, I entered my phone number and last name, but the system repeatedly showed me an old rental, so I left the vehicle without doing the on-line return. Fortunately the folks at this location did not assess the extra fee.

Roger A. 
Clasificación:
5.0

Had my car crashed at the UHall Leominster, 388 Central St. and manager keeps brushing me away stating he needs to watch the camera that covers the parking lot.

Andrea H. 
Clasificación:
1.0

Reserved truck online and received confirmation for pickup, went to location of pickup and it took 1 hour! before I was able to drive off. The truck that was supposedly available was never “checked in” into the system and was the reason for the delay. After an hour, an employee realized the truck was in the lot but never checked in so they had to foster check in the truck then go back and redo my reservation. All this could have been avoided if the truck in the lot was properly checked in by Uhaul employees and/or improve the software to alert employees when the truck is not checked in before it's offered to customers.

Luis M. 
Clasificación:
5.0

I truly appreciate the guy that help me out to connect everything

EVELINA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

gloria G. 
Clasificación:
5.0

Nothing comes to mind It was a positive experience and the staff were excellent!

cindy C. 
Clasificación:
5.0

Staff were cordial and very helpful. Price of rental was exactly what the staff person recommended. One last plus: the staff willinglin took time to explain to me the does and don't!

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

chuck K. 
Clasificación:
5.0

Great service Natalie was on her a game

Jim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Only issue was that I wanted to rent from a location in Gardner Ma. Everything led me to believe I would pickup my trailer in Gardner. After payment was made it indicated there was an error in my reservation. I had to drive to Leominster Ma to get the trailer. It involved me driving an additional 80 miles between pickup and dropping off the trailer. Gas at approximately 4.50 a gallon it cost me approximately $30-40 dollars in fuel. Otherwise everything was great.

Robert S. 
Clasificación:
1.0

Customer service at location was horrific , employees working counter where rude and abrasive. Truck was in terrible condition lots of damage, needed oil change.

Adam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas m.  |  First Impressions 
Clasificación:
4.0

Need more people working the wait is ridiculous all the time there. Other than that very good

JEFFERY B. 
Clasificación:
5.0

I left without paperwork. Perhaps explain the app a bit better. Thx, we had a great trip and have always appreciated this location.

THomas D. 
Clasificación:
3.0

Unsafe to drive truk

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tancred K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN W. 
Clasificación:
5.0

Great service!!!

NOra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

randj r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Renee S. 
Clasificación:
5.0

Many thanks!

Stephen H. 
Clasificación:
5.0

Great truck and service!

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yesica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT B. 
Clasificación:
5.0

In other occasions the pick up location was changed to a further location. This time it was very easy and close to get the unit and return it.

Alma C. 
Clasificación:
5.0

Woman that was working the service desk was super knowledgeable, efficient, and cheerful.

Jessica H. 
Clasificación:
4.0

Throughout the years of having my storage units I have not run into any problems accessing my stuff. This is why I choose to store here to this day. Gracias.

COLLEEN F.  |  First Impressions 
Clasificación:
5.0

Great customer service Jeremy & jason

Crystal S. 
Clasificación:
3.0

Equipment is typically well maintained here...first rental where the radio was broken and AC didn't work right. Highly recommend this location due to the number of trucks on site.

KeystoneEdCollab A. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thiago R. 
Clasificación:
1.0

Seriously dangerous equipment. That truck had horrible ball joints to say the least. Every bump I wondered if it was going to loose the front end. The steering was all over the place. Horrible. Coming from someone who drives his bosses 94 Grumman tool truck that's really rough, I cannot believe UHaul would rent such garbage. Then I was charged more than quoted and I know that truck was swept clean.

patrick H. 
Clasificación:
5.0

Jeremy was great. He makes the process so simple and is kind while doing so.

Kelly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Redoika G. 
Clasificación:
4.0

Good job

John B. 
Clasificación:
2.0

After I had hitch installed on my Subaru Crosstrek my exhaust was leaking! The car only has 6000 miles on it, it most certainly did NOT have a leak in the exhaust when I drove there. Turns out there was a gasket missing. I had an appointment for a car inspection where they fixed the problem in order to have my car pass inspection Your Leominster location, which is over an hour away from me, refused to take responsibility for this. They tell me the mechanic, David Charon, never took the exhaust down to install the hitch therefor he did not 'lose' the gasket. This was disputed by my Subaru Service department who tells me the exhaust has to be dropped in order to install a hitch. To have them tell me that they didn't have anything to do with this is just ludicrous. My car DID NOT have a leaking exhaust prior to the hitch install. I expect to get reimbursed for the extra cost incurred during my car inspection, $110. I have called the Leominster location, emailed Uhaul and attempted to speak with your customer service department to no avail.

elisabeth D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adele H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
4.0

Great storage experience but truck rental for Sat 7/30/22 was a disaster. Notified 7/29/22 that pick up would be in Gardner. Notified late Sat 7/29 that Gardner would not have a truck. No assistance provided by leominster or Gardner offices. Truck found available in SPENCER - cancelled and rented from Home Depot. Storage yes - truck rental NO…complete failure

Joe D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
5.0

Jeremy was great and very helpful. He went above an beyond for me when I needed him to

Bryan M.  |  Overall Experience 
Clasificación:
5.0

A very good to do business with you.

Simon A.  |  Overall Experience 
Clasificación:
1.0

I had no problem with the storage unit. I had every problem with the place I dropped my U-Haul at and with being charged late fees that was fraudulent. if I hadn't taken photos of my car dropping off the U-Haul the person in charge of submitting this information would have gotten away with this. I dropped my U-Haul at a different location from my storage unit. he claimed I turned in the U-Haul a day late when in fact it was a day early. thanks to my photos and the people at the storage unit I have a claim and reciept that says I will Eventually recieve my refund. I have spent hours waiting to speak to someone only for the phone to hang up on me. and then to receive no help from anyone online. the only person to help me were the people at the storage unit. i had to file a claim through them and reopen it several times bc I still haven't received my refund for the fees. I had to call the storage manager again bc he's the only one who has helped me bc to this day I still haven't received my refund. I wouldn't recommend renting from U-Haul to anyone bc of how much time it takes to speak to anyone and how little they care. by the way it's been over a month and I still haven't received my refund. this was terrible and I deserve a bigger refund for how much time I have spent on this. this service besides you having one kind and caring employee has been terrible. reference number 3721448

bianca s.  |  Overall Experience 
Clasificación:
3.0

Way to expensive for the size unit I got / had

Kasey K.  |  Overall Experience 
Clasificación:
5.0

The manager at this location is of exemplary service and assistance. I will recommend this place to everyone I know. And I will be a repeat customer. Thank you gentlemen for making it easy.

CATHY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA M.  |  Overall Experience 
Clasificación:
5.0

Manager Jeremy deserves a raise. Amazing help and always kind. For sure 5 out of 5 stars

jennifer m.  |  Overall Experience 
Clasificación:
5.0

The manager is the best I've experienced in a very very long time. Explanation and professionalism exceeded.

CATHY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniela O.  |  Overall Experience 
Clasificación:
4.0

An elevator or lift of some kind would be more helpful if you are using an upstair unit.

Robert A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen s.  |  Overall Experience 
Clasificación:
5.0

The manager, Jeremy, was extremely helpful and helped us immensely!

Shannon B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN CLAUDE R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda F.  |  Overall Experience 
Clasificación:
5.0

Very patient, as I had no Idea what I was doing or looking for

CRISTINA p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lori M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

matilda c.  |  Overall Experience 
Clasificación:
3.0

It charge too much and on top of it, I did not have reimbursed for the weeks I didn't use the storage.

Noel C.  |  Overall Experience 
Clasificación:
5.0

Very pleased with the care given to my belongings and the service I received from the staff. Will recommend Uhaul in the future.

trinace n.  |  Overall Experience 
Clasificación:
3.0

Raising the rates on existing customers while rates for new customers remain the same is bull.

Donald S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Felix D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace M.  |  Overall Experience 
Clasificación:
1.0

Was promised a ground level but got there to find out 2nd floor. I couldn't of been any clearer when I reserved to the it must be ground level as it was for a piano that Was an upright that couldn't go up stairs

karen P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINCY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

e h.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

cecilia b.  |  First Impressions 
Clasificación:
5.0

The people at this location are very friendly and helpful

Craig R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raffaela P.  |  Overall Experience 
Clasificación:
2.0

Staff is clueless. Show up and your unit isn't available. The processing time is way too long. Expect to be in store past scheduled time.

Deseray W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GILDA M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris H.  |  Overall Experience 
Clasificación:
4.0

Everything was great the only thing is the location not easy to reach via telephone.

Jocelyn G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristobal S.  |  Overall Experience 
Clasificación:
5.0

The service has always been good very professional

RICHARD A.  |  First Impressions 
Clasificación:
1.0

On the unit list it clearly showed me my locker and stairs leading up all around. I was unaware that I would need a ladder to get to my unit. It is impossible to put anything heavy or any furniture in the unit because of its placement. Will never shop at uhaul again

Hannah P.  |  Online Move In 
Clasificación:
5.0

The guys were great and very friendly.

Joann S.  |  Overall Experience 
Clasificación:
4.0

Happy to be a part of u haul customers

Abdellah A.  |  Overall Experience 
Clasificación:
5.0

Thanks for having me

Kayombo K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

lauren w.  |  Overall Experience 
Clasificación:
5.0

Reserving the unit online was simple and convenient and the staff in store were extremely helpful and finalized my reservation quickly. I would highly recommend.

Gregory P.  |  First Impressions 
Clasificación:
5.0

The staff were very helpful, friendly, and responsive to all of my needs. They suggested many things that made it easy for me to load and unload my stored items. This was especially helpful during the Covid-19 crisis and their service was essential!

anthony g.  |  Overall Experience 
Clasificación:
5.0

Great crew at the store. Very helpful and polite.

Ralph D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

richard h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS +DIANE D.  |  Overall Experience 
Clasificación:
3.0

The reason I'm giving average rating is because when arriving to the storage unit we were told that the lock hinges would be adjusted because they were loose & didn't align, which made it hard to close the lock. The guy that supposedly "fixed" it only had to put a bigger washer in the back of the door because the door is worn out were the screw is. But no.... he decided to force the screw tight. Only to realize it wasn't aligned & then grabbed a drill and just made the lock hole bigger, instead of doing the job properly. You tell me that isn't some ghetto carpentry 臘‍♀️. I know for a fact that it's going to get loose again. If he would've fixed it properly he wouldn't have to come back again when it loosens up again. The lazy work harder & double. I sure hope they don't try to charge me for something that was already messed up.. mind you that I said yes to the unit ONLY because he said it was going to get fixed for proper use. I'm not the happiest camper but I'm happy with the storage space & the facility is very clean. Just that 1 little detail would've given U-haul a 5 star rating but I have to be realistic, so there you have it.

Beverly V.  |  First Impressions 
Clasificación:
5.0

Employees went out Of their way to help with any problems, clean and safe facility!! Thanks Rick

Richard M.  |  Overall Experience 
Clasificación:
4.0

A light in storage unit would bump my rating to Excellent

Jeff L.  |  Overall Experience 
Clasificación:
5.0

The employees went out of their way to make things nice and easy, they should all get a letter of recognition and a raise or bonus !! I was so impressed I rented a bigger one! Thanks Rick

Richard M.  |  Overall Experience 
Clasificación:
4.0

Not now

Tim S.  |  Overall Experience 
Clasificación:
4.0

Shop orderly, personnel very helpful.

mary h.  |  First Impressions 
Clasificación:
4.0

Great staff.

Tim S.  |  First Impressions 
Clasificación:
4.0

Staff were friendly and the facility met our needs

Meredith G.  |  Overall Experience 
Clasificación:
5.0

The staff at the Leominster facility are friendly, courteous and helpful.... Top Notch Team.

sheila d.  |  Overall Experience 
Clasificación:
5.0

Gracias

Dawn M.  |  Overall Experience 
Clasificación:
5.0

Central st in leominster ma is a great location great service fast service i will deff be going back wen i need anything from uhaul best place around

Raymond O.  |  First Impressions 
Clasificación:
3.0

2nd floor storage, no elevator. Ceiling tiles out of place, dark inside unit.

Cheryl F.  |  Overall Experience 
Clasificación:
5.0

Everyone went above and beyond what I needed, very nice transaction, definitely will be a permanent customer I rented a unit while I was there. Thanks Rick 

Richard M.  |  First Impressions 
Clasificación:
4.0

Facilities were clean and convenient, although as a long time customer I was charged a significant late fee on several occasions, which could have quickly been resolved with a phone call.

KAREN S.  |  Overall Experience 
Clasificación:
5.0

Very good I recomend it

raphael d.  |  Overall Experience 
Clasificación:
5.0

X

Kevin L.  |  Overall Experience 
Clasificación:
5.0

Very good company

raphael d.  |  First Impressions 
Clasificación:
4.0

Great staff!! Thank you

Cynthia B.  |  Overall Experience 
Clasificación:
5.0

nice deal for 1 month free based on truck rentals

deborah j.  |  Overall Experience 
Clasificación:
4.0

Only issue I had was I couldnt figure out how to do the self return online with the truck my family rented. I would recommend finding an easier way to return trucks after hours

jason f.  |  Overall Experience 
Clasificación:
5.0

Great customer service all around.

Anthony F. | Reservación
Clasificación:
5.0

.

KAREN M.  |  Overall Experience 
Clasificación:
4.0

All employees were knowledgeable and friendly

Andrew P.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Deborah M.  |  Overall Experience 
Clasificación:
4.0

Good but took a long time, and needed a bunch of information

Adam T. | Reservación
Clasificación:
4.0

Muito bom

PAULO O.  |  Overall Experience 
Clasificación:
1.0

Brang truck back to Leominster office personnel check my truck in said it was all good clean fuel the right spot 2 weeks later in a bill for $25 they ripped me off

RICARDO B.  |  Overall Experience 
Clasificación:
5.0

Service was excellent. However when we arrived at the house to move the blankets and dolly that were paid for were not in the truck! I hope a credit will be noticed on my credit card! ¡Gracias!

diane t. | Reservación
Clasificación:
3.0

Ok experience.

Paula M.  |  Overall Experience 
Clasificación:
5.0

The manager Josh, is a great guy & goes above & beyond to help the customers. I loved dealing with him, will definitely recomend this facility.

Sandra m.  |  Overall Experience 
Clasificación:
3.0

Nice friendly atmosphere

Nilda T.  |  Overall Experience 
Clasificación:
1.0

Leominster U Haul, lied about my contacting them. I called & emailed them, 8/2017. Told them to sell CONTENTS. THEY WAITED UNTIL A YR LATER TO DO THIS. I AM Beyond angry, I am furious.

Mary M.  |  Overall Experience 
Clasificación:
5.0

The entire staff went above & beyond to ensure I had everything I needed. They were very professional and pleasant at all times. I would highly recommend this U-Haul location to family and friends.

dorothy c.  |  Overall Experience 
Clasificación:
1.0

This is the worst company I've ever done business with. I was lied to, harassed and over charged and now expected to pay for a unit that an employee was informed I no longer wanted. Never again.

chris d.  |  Overall Experience 
Clasificación:
4.0

.

Hayley P.  |  Overall Experience 
Clasificación:
5.0

Both Josh are really helpful.

Tarsha M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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