We rent from this location all of the time and the staff is always very friendly but there were issues with the condition of the last two trailers. In one instance, we had to purchase and install a missing D ring in order to tie our equipment down. The most recent rental had a 1 foot wooden slat missing near the door which made it difficult to secure our equipment. Inspect the the trailers after each use to ensure they are properly maintained.Patsy N.
Customer Reviews for U-Haul Moving & Storage of Lenexa
Lenexa, KS 66215
(I 35 and 95 TH ST)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Gloria O. | First Impressions
El cliente no dejó un comentario.MILTON M. | Overall Experience
El cliente no dejó un comentario.Arnold P.
El cliente no dejó un comentario.Terry M.
The u-haul on Metcalf is horrible. The staff is rude, no one is helpful or kind, the trucks are not in the best shape, etc etc. I decided to try the Lenexa location to move our daughter again and was truly impressed! The location is super clean, the agent was a dream to work with, the truck was washed off, running and the air conditioning on full blast. The return was truly a breeze and someone came to us immediately upon arrival. I cannot say enough good things about this experience! Metcalf location would get a 2 or 1. These guys get a 10 out of 5!!!!!!Gloria R.
El cliente no dejó un comentario.Rashel W.
The young gentleman that took care of me dropping everything off was extremely professional helpful and just niceJoel A.
Rented trailer to pick up car 360 miles away and upon arrival discovered pin hole in one of the trailer tires. It was 6:10pm. Called both Road side assistance and the Lenexa office. All I could get from either was all representatives are assisting other customers for half hour straight. I had to turn around without vehicle ( fortunately farmer had air compressor) and come back 760 miles round trip. Talked to Lenexa manager who is very rude which in turn made me upset. Explained situation and first thing out of his mouth well it wasn't that way when you left. I said I never said it was My beef is couldn't get ahold of anyone. His response was you could have emailed. I said EMAIL. you won't answer calls from road side or here what makes you think an email would be answered. He was very abrasive in talk and attitude which in turn made me upset. No help what so ever. I do not recommend this place at all. You break down look for a long, long wait if you ever get a hold of anyone for assistance.Leslie N.
We were greeted by a very energetic man who answered all our questions and seemed to not be bothered by us interrupting his work. It was a night/day difference from the pickupCHRISTOPHER K.
Everything was great, although I had to bail out of the automated check in/out, as I could not get it to work for me. The employees were very friendly and helpful.Gerald K.
Excellent rental every time!!DARRELL B.
Initially, I signed up online, and yet had to wait 20 minutes to get 'verified' in order to pick up my truck and materials. The initial truck I was assigned was in a parking lot back three deep in trucks, so I had to talk to the staff in order to get a different truck assigned. Not all of the equipment I requested was available. The staff at the front desk didn't seem interested in helping at all, although there was another employee that was very respectful, attentive and courteous at the end that rescued the situation. I have used this particular location 6 times over the past 15 years and am very disappointed in the process this time.Glenn R.
The trailer axle was out of alignment and it dog tracked badly. Had to drag it rather than pull it and the empty trailer knocked the MPG down by 10 MPG. Was noted by guy checking it in when I returned.RICHARD S.
The location was changed for me the day of moving without any warning. The mileage was also not changeable when I put it in on the app. This made the end mileage different than the actual mileage. It seems like this is a money making scam.Niki L.
El cliente no dejó un comentario.Kyle J.
The cab was not thoroughly and definitely not sanitized. There was cat hair and the entire cab smelled like cat urine. But everyone worker was so professional and pleasant. Very efficient!Ellen H.
Good experience. Friendly staff. Easy pick-up and return.Brian F.
Chris and Sam are very friendly and professional, these folks really made the whole process welcoming and simple. Thanks to both of them. I would highly recommend the location and these two awesome representatives.Ricardo C. | First Impressions
El cliente no dejó un comentario.Scott R.
Customer service was excellent and super easy to do!Julia R.
Chris and Sam are great professionals which made this experience a complete success. Thanks for the great service.Ricardo C.
Get the restrooms Fix. Both of them were out of order.Rufus M.
El cliente no dejó un comentario.SCOTT LOUIS W.
Chris was excellent to work with.Toni L.
I move or help with moves multiple times in a year. The service I received at this location was exceptional. I will use this U-Haul location for all my moving needs in Kansas City.Blake S.
El cliente no dejó un comentario.James M.
Clean, fast, friendly service.Randy L.
El cliente no dejó un comentario.Henry T.
El cliente no dejó un comentario.Thomas H.
PLEASE REACH OUT TO ME AND FIX THIS. We arrived and the counter person was quick. She could not correct the amount of the billing saying that is was a standard amount. I mentioned that it is not the expected amount that was quoted on the website - $369 vs $430 paid....She said there was nothing she could correct since the contract was already in processing. and closing. NOT A HAPPY CUSTOMER.MICHAEL S.
El cliente no dejó un comentario.Dane H.
Attempting to reserve a truck through the online/app process was a major headache. First, the website didn't accept my password, which caused me to make a telephone call to U-Haul...30 minutes later I finally get a person who can help. One person at a call center, Susan, was very unhelpful and very rude to me...not what you want to deal with during the stress of moving. Getting the truck at the location was a non-event as I just bypassed the app and went inside to talk to a person. The return of the truck was also a headache. They did allow me to adjust my return time to after hours. They said it would be simple...just follow the link. I clicked on the link, which took me to my account, and my account did not show a reservation. So, I called...again. The person I talked to said I needed to talk with another department, so I was transferred and immediately put on hold. 30 minutes later, still on hold...this is at 10pm after a 13-hr day of moving...at this point, I'm done. I hang up the phone, lock the truck, and drop the key into the key-drop. I did call back the original number and just told them that I was done and going home. I asked them to waive the fee for bypassing the check-in process and they did, which I was thankful for.Ty H.
Appreciate the assistance with my move and storage of my items until I moved. Very supportive, helpful, and professional. Thank you for your assistance on the morning of check-in due to the rain. I will definitely utilize your services again in the future! ¡Gracias!Michelle H. | Overall Experience
El cliente no dejó un comentario.Allan F.
El cliente no dejó un comentario.LONNIE C.
El cliente no dejó un comentario.Malinda S.
The only problem was that the driver side visor was broken, but I didn't find out until after checking out.Colby K.
Absolutely top rate to assist us during our daughter's move...Chris was friendly and assisted us the morning of check in due to heavy rain that morning to drop off a few items in share cornerMichelle H.
The gal front desk was super polite and helpfulKevin H.
easy pickupLarry B.
Nothing at this point. I had a great experience and it was very easy.Tim S.
El cliente no dejó un comentario.Sharon C.
El cliente no dejó un comentario.ELIZABETH H.
Great Job!!!!Lynden P.
El cliente no dejó un comentario.Debbie H.
Amazing and friendly service. I was greated by name before I could get out of the cab. The entire experience took 5 minutes. That's a great example of how it should always be.JAMES H.
El cliente no dejó un comentario.Tom K.
El cliente no dejó un comentario.Mark V.
El cliente no dejó un comentario.Rachel S.
El cliente no dejó un comentario.Laportia N.
El cliente no dejó un comentario.Martin S. | First Impressions
El cliente no dejó un comentario.Chad P.
El cliente no dejó un comentario.Martin S.
El cliente no dejó un comentario.David R. | Overall Experience
El cliente no dejó un comentario.JOSUE U. | First Impressions
Chris. The man... I always go to him even if it's hr drive... this Jeremy btw good jobJEREMY B.
El cliente no dejó un comentario.DaiShaile B.
El cliente no dejó un comentario.George T. | First Impressions
El cliente no dejó un comentario.Tom B.
El cliente no dejó un comentario.Pamela K.
Extremely poor customer service by attendant Dylan Koch. His demeanor and responses when asked questions about issues is completely unprofessional and when the inside office was approached, another gentleman was very aggressive with us. We will never use this location again.Brett B.
Everything went fine from pick up to return.Gregory H.
El cliente no dejó un comentario.JENNIFER LYNN H.
El cliente no dejó un comentario.WILLIAM R.
El cliente no dejó un comentario.Donna S. | Overall Experience
El cliente no dejó un comentario.Vadim P.
Excellent staffMark S.
Great location and excellent staff.Russell L. K.
El cliente no dejó un comentario.Brendan G.
El cliente no dejó un comentario.TOURE B.
El cliente no dejó un comentario.Mark C.
They were noticeably courteous, efficient, and timelyKerby B.
The calculation of miles was incorrect in my original quote and it looks like I was just quoted from one pick up location to the drop off location without any leeway for in between actually picking up my items and dropping off my items.ANDREWPATRICK G.
friendly and helpful staff. easy in & out.Raymond W.
the staff were waiting outside ready to help! They were efficient and quick with unhooking my car and processing that return. ¡Gracias!Kayla M.
Keep up the great work... Thank you for making this easy on us.Scott S.
El cliente no dejó un comentario.Timothy G.
It was quick and easy no hassleADEEB R.
El cliente no dejó un comentario.Mark G.
Quick easy process.Craig H.
This is the second time I've done the online check-in. It has been a problem both times and does not work. Very frustrating. Otherwise the experience was good. Friendly staff.Justin L.
I cannot say enough good things about how U-Haul handled my move and then storage and then a second move. The folks at U-Haul moving and storage of Lenexa are top notch A number one. I would recommend them highly to anyone who needs to be going through the process of movingCamela T. | Overall Experience
All good.Douglas W.
El cliente no dejó un comentario.Scott S.
Alot better from my last experienceZACHARY H.
What a great experience. Never have rented anything before. Like this. It was easy. The van was a joy to drive. Will definitely go back.Kim T.
El cliente no dejó un comentario.Taye H.
Quick and efficient. Was in a hurry to get things accomplished and GM made things go by super fast and easy. I was able to get everything I needed done in time. GraciasJordan G.
BEWARE - The service truck that came out to service the UHaul leaked oil and left a HUGE oil stain on my driveway and the manager at UHaul, Chris Smith, could have cared less. First of all, I sent him two emails regarding this issue which he totally ignored. Then when I returned the truck, the gentlemen that checked the truck back in was very kind and told me Chris was inside and would help me with the situation. However, when I went in to ask Chris about the situation - he was rude and dismissive. He said what do you want me to do about it and I said send someone out to clean it. His arrogant response was "well I could come out and pour Coke on it." I said you have to be F-ing kidding me that's all you would do and you're telling me that would get rid of it and he said yes. So I decided rather than bother him further, I would do the job for him and I bought Coke and poured it on the oil stain. To my "great" surprise, I ended up with a HUGE Coke stain along with the oil stain which I took video of to show Chris (but cannot find a way to post it here). Needless to say after my son scrubbed the oil stain for hours with various products I purchased myself, the oil stain still did not come up and I face the possibility of losing my security deposit. DO NOT let anyone park their trucks in your driveways. Rent from Enterprise or anywhere else first.Margaret W.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.TONY G.
The staff was very friendly good connection with costumers. The general manager Chris Smith treated like he knows us for long time. Very friendly and very attend to make our time more pleasant. Thanks for everythingJOSE A P. | First Impressions
El cliente no dejó un comentario.eugene E.
El cliente no dejó un comentario.YASSINE B.
Check the truck to make sure the A/C actually works.Miguel V.
El cliente no dejó un comentario.Cory M.
Super nice new truck! Give me that truck everytime!ZACHARY H.
El cliente no dejó un comentario.KELLY B. | Overall Experience
Everything was easy. The online check in was convenient and the pickup and dropoff were fast. Will definitely use them again.Jeffrey B.
El cliente no dejó un comentario.MERCEDES A.
El cliente no dejó un comentario.Samuel V.
El cliente no dejó un comentario.Brent G.
Try not being so concerned with over charging people and more customer service oriented. Just not the same U-Haul my family has used since 1999.John J.
El cliente no dejó un comentario.ARRON M.
Nothing. From the guy that checked me out all the way to my truck was 100% great job!!!Charles B.
El cliente no dejó un comentario.MEGAN S. | Overall Experience
El cliente no dejó un comentario.Dennis H.
Charged for a lost key when keys were locked in the uhual this is a rip offRobert B.
Absolutely superior, fast setvice. Very well organized and we'll run franchiseStuart M.
El cliente no dejó un comentario.Rob F.
This location swooped in and saved the day from another location that shouldn't be allowed to be a location.Layne W.
El cliente no dejó un comentario.Russell K.
The storage unit facility was great. it was secure, clean, climate controlled,, easy to get in and out of, and the Lenexa staff is a great bunch of people. I looked at several different storage facilities and I am so happy I chose this UHaul. in Lenexa.THOMAS S. | Overall Experience
El cliente no dejó un comentario.Donna S. | First Impressions
El cliente no dejó un comentario.ryan s. | First Impressions
El cliente no dejó un comentario.ROSELIE B. | Online Move In
El cliente no dejó un comentario.DEB H. | Overall Experience
El cliente no dejó un comentario.Michael D. | Overall Experience
I had a storage fee discrepancy that was handled very professionally by your associate. And moving forward, my hope is that I won't have late fees applied to my account.ROGER R. | First Impressions
Staff are very helpful and made the process very easy. ¡Gracias!Lee L. | First Impressions
Chris was very knowledgeable and upgraded our storage unit to a bigger unit and then when we finished with all the leasing aspects, he walked us to our storage unit and gave us hints on how to find it easily. We will definitely let others know about this facility.Kim N. | First Impressions
El cliente no dejó un comentario.Patrick M. | First Impressions
El cliente no dejó un comentario.Mark R. | Online Move In
El cliente no dejó un comentario.Myron C. | First Impressions
Great facility. The movers I hired loved the elevator and easy access for their truck. The unit was clean and temp controlled. When I emptied out the storage unit all my stuff was in the same condition I left it in. Very easy check in/registration and check out/closing account processes.Brittany M. | Overall Experience
The guy with one hand is EXTREMELY RUDE and unprofessional!! I just wanted to say, I've been a customer for two years! Never once have I been late with my $134.99 per month payment, all I ask is to be treated with some respect and customer service! I left on the 13th of the month, they will not prorate a refund whatsoever!! BUT they hit you with another $16.00 fee on the way out the door! Apend you're money elsewhere!!!jeffrey b. | Overall Experience
El cliente no dejó un comentario.Valerie J. | Overall Experience
El cliente no dejó un comentario.Bobby w. | Overall Experience
Staff was helpful and nice!Kendyl B. | Overall Experience
The amount of time and manual labor to traverse the facility to my storage unit was too great. If Amazon ever decides to compete in this space, they will gain incredible marketshare immediately by replacing the push carts with self-propelled carts capable of navigating to a customer's unit without manual assistance.Kyle J. | First Impressions
El cliente no dejó un comentario.Melissa R. | First Impressions
El cliente no dejó un comentario.Kortezz D. | Overall Experience
Everyone was so helpful and kind. I so appreciate you making a very tough situation more pleasant.Camela T. | First Impressions
She was very friendly and efficient. Thank you. Jim FranklinJIM F. | First Impressions
Chris the manager and his staff are the best!!!Theresa M. | Overall Experience
I was unable to check initially causing my elderly parents to have to wait in the heat for 45 min. I eventually got the fourth keypad to allow access. I got two small units instead of the size I asked to rent. I am very displeased and would never recommend uhaul to my friends based on this experience.Jeffrey A. | Online Move In
very impressed! Clean and well maintained. Highly recommend! Very safe too.KEVIN S. | First Impressions
El cliente no dejó un comentario.Valerie J. | First Impressions
¡¡¡¡¡¡Muy buen servicio, el personal muy amable ,quede muy satisfecho con el servicio. gracias.Jose C. | Overall Experience
El cliente no dejó un comentario.Kellyn B. | First Impressions
Nice job by all of the employees I came in contact with.Samuel V. | First Impressions
El cliente no dejó un comentario.ANA G. | First Impressions
The staff was very friendly and helpful and the facility was convenient and clean.virgie s. | First Impressions
The room I ad should have been discounted. About 10-15% of the space was occupied by what appeared to be a HVAC unit.Matt R. | Overall Experience
Original desk was not knowledgeable and seemed shifty. Made the process unreasonable.Michael A. | First Impressions
El cliente no dejó un comentario.Michael S. | Overall Experience
El cliente no dejó un comentario.char w. | First Impressions
El cliente no dejó un comentario.PAULA O. | Overall Experience
El cliente no dejó un comentario.RICHARD M. | Overall Experience
It was a phenomenal experienceJenice M. | First Impressions
Clean. Lots of carts to help you move into and out of units.Scott C. | Overall Experience
Great place.Dan C. | Overall Experience
El cliente no dejó un comentario.Dan C. | First Impressions
El cliente no dejó un comentario.melissa t. | First Impressions
El cliente no dejó un comentario.Roberta B. | First Impressions
All the staff there was friendly and attentive and knowledgeable. Chris always followed through and seems to be on top of things well.Tomas M. | Overall Experience
El cliente no dejó un comentario.KRISTY M. | Overall Experience
El cliente no dejó un comentario.Kevin C. | First Impressions
El cliente no dejó un comentario.Lataya W. | First Impressions
El cliente no dejó un comentario.Andrew B. | Overall Experience
Lots of loading docks and material handling equipment. Clean facility!Lawrence D. | Overall Experience
Chris was awesome getting my rental and storage needs rectified.Stanley R. | First Impressions
I have rented here for 18 years with no issues Great serviceDOUG EUSTON E. | Overall Experience
El cliente no dejó un comentario.Michelle A. | Overall Experience
El cliente no dejó un comentario.katie B. | First Impressions
El cliente no dejó un comentario.Laura W. | Overall Experience
El cliente no dejó un comentario.Charlean f. | Overall Experience
Chris was extremely helpful, knowledgeable, and it was great to be greeted by him.bridget b. | First Impressions
Thank you for everything! I have already recommended to friendsMargaret L. | Overall Experience
I called in on a Friday morning to rent a truck. I was given a time after work to pick it up. I arrived at the Uhaul dealer in Lenexa and was greeted and immediately served. I then took all of our belongings from our storage unit which was on the premises and moved them. I was assisted with cancellation of our storage unit immediately. What a great staff. I returned the truck 90 minutes later after hours and received an email of all charges. This was so convenient and effortless. Thank you Uhaul for hiring such a great staff and to the staff for all their help and support. Merry Christmas!Lance R. | Overall Experience
El cliente no dejó un comentario.KAREN P. | Overall Experience
They have a fantastic team. I am saying nothing but a hundred percent out of every employee there. They really make you feel like you are family. Rented another unit from you.RICHARD O. | Overall Experience
Thanks, Chris! You were very helpful!Marjorie L. | Overall Experience
El cliente no dejó un comentario.SHARRINETTA Q. | Overall Experience
El cliente no dejó un comentario.larry c. | Overall Experience
El cliente no dejó un comentario.talia g. | Overall Experience
El cliente no dejó un comentario.Juidth S. | Overall Experience
El cliente no dejó un comentario.Havilah N. | Overall Experience
The storage unit I rented was a 10'x10'. It was irregular in shape. The roll up door was maybe 4' wide. The unit was more like 5'x10'x10'x11'. The floor going to the unit was very rough and difficult to roll a cart over it. It appears to have been tiled at one time and then the tile removed. It needs to be sanded and sealed properly. I feel I should be refunded half the money I spent. Sincerely Dale King. email@example.com k. | Overall Experience
Just excellentterry w. | Overall Experience
Every time I had to speak to someone I had a 10 minute wait. Would be better if there were more staff.Stephanie F. | Overall Experience
El cliente no dejó un comentario.MICHAEL M. | Overall Experience
El cliente no dejó un comentario.Melissa J. | Overall Experience
My only problem was trying to reach the office via the telephone.DEBORAH S. | Overall Experience
El cliente no dejó un comentario.Marjorie L. | First Impressions
El cliente no dejó un comentario.Fenlon L. | Overall Experience
El cliente no dejó un comentario.KEVIN H. | First Impressions
Most excellent in all categories! I've visited every U-Haul in the KC area and this one is tops!Zane J. | First Impressions
The couple months of usage, I started to see bugs: roaches and knats around the outside of my facility. Unpacking, [so far so good].Keesha S. | Overall Experience
I've used this particular location on and off since 2000. Always excellent customer service. They work with you, not against you. Mgr Chris is very customer service oriented. I'd definitely use them again!!STACIE M. | Overall Experience
El cliente no dejó un comentario.Shane B. | Overall Experience
Great place to use when you need to store your stuff. Everyone I encountered in the almost 2 years I rented here was positive and helpful.Jazmyn K. | Overall Experience
El cliente no dejó un comentario.mekayla c. | First Impressions
I don't like my storage being on the 2nd level and they don't give you a choice. Plus customer service takes a long time to get ahold ofSherry B. | Overall Experience
El cliente no dejó un comentario.Joe P. | First Impressions
The best staffterry w. | First Impressions
The facility and staff have been great. Even in a Covid-19 world I have been able to rent vehicles and storage no problem. The one problem we have run into frequently is the shortage of parking space. Lots of times there is no where to park when you need to run in and get something out of your storage unit.Karen B. | Overall Experience
Chris and Jared are amazing and made my moving a great experiencekim c. | First Impressions
After we moved out of the storage unit the process to let uhaul know and to cancel monthly storage was tedious. After several attempts to do this by phone I finally just went to the facility and Chris took care of it. Being able to leave a phone message would be more productive than having to wait on hold for 15-20 minutes. Thanks. DBDARRELL B. | Overall Experience
El cliente no dejó un comentario.pamela s. | First Impressions
The staff and facility at 92nd and Marshall Drive in Lenexa is fabulous!THOMAS S. | First Impressions
Had sample storage units to look at in checkin area. This was very helpful as would have gotten wrong size. They were very helpful and went over everything. Walked me back to unit and showed me the way to use security card, lock, etc. Had carts to use in the facility which were very helpful. Was very smooth process.Scott C. | First Impressions
Excellent service...5 stars!Leonardo G. | First Impressions
All the staff were friendly and efficient.Anthony S. | First Impressions
El cliente no dejó un comentario.Manoj P. | First Impressions
Rachel was very patient, answering all my questions and offering options I would not have known about. GREAT service!Sara K. | First Impressions
Go ChiefsDaniel G. | First Impressions
The male employee that was cleaning trucks and parking trucks said some very disturbing things over the radio to where customers could hear.Garney H. | First Impressions
El cliente no dejó un comentario.Nikolas A. | First Impressions
Nice clean business with great staff !!robert z. | First Impressions
El cliente no dejó un comentario.DAVID H. | First Impressions
Was an absolutely wonderfully accommodating,...... In particularly your MANAGER CHRIS,... He oversaw and supervised the whole move I THANK HIM FOR HIS PROFESSIONALISMRobert T. | First Impressions
El cliente no dejó un comentario.Kevin S. | First Impressions
Everyone was very kind, knowledgeable, understanding, and helpful as my wife and I dealt with a very long day after a very long drive after a very long week at a very expensive stage in our lives.Gregg B. | First Impressions
I recieved the run around when dropping off the uhaul and finding a storage unitSusan C. | First Impressions
The management and workers at this site are phenomenal. Fast efficient and courteous. Have used there services several times in past few years, they have always been great with helping!jon m. | First Impressions
Very nice people helpful and convenient have used this location many times and will continueruth h. | First Impressions
It was okay serviceKRISTY M. | First Impressions
Very secure storage and great and friendly staff!!Ann S. | First Impressions
We picked up the truck and the entire floor from front to back was soaking wet I had to use pallets and blankets to keep my boxes dry. This was quite an inconvenience since it rained all day.Lance R. | First Impressions
Very helpfuldiana t. | First Impressions
The staff was extremely friendly and helpful. Got the first month free since we rented from UHaul! It was a Sunday afternoon and no other storage places were open. But UHaul was! Love term.Marcia C. | First Impressions
Nice, clean and convenientJuwaun L. | Reservación
Chris the manager has great customer service skills. His employees are great too. Best UHaul ever!susan d. | Reservación
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