Customer Reviews for U-Haul Moving & Storage of Lemon Grove

6,518 comentarios

1805 Massachusetts Av   Lemon Grove, CA 91945
(W Of Lemon Grv Av)

(619) 460-6370

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 460-6370

1805 Massachusetts Av
Lemon Grove, CA 91945
(W Of Lemon Grv Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Need to perform regular maintenance on vehicles, verify vehicles are in working order..my vehicle was low on oil

MONICA B. 
Clasificación:
5.0

The employees were very kind and helpful.

ENDREA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WIN S. 
Clasificación:
5.0

Great staff & customer service.

viengsamay K. 
Clasificación:
5.0

Service excellent, front office people very helpful and professional

THOMAS W. 
Clasificación:
5.0

Staff were great. Extremely courteous, friendly snd helpful. Really nice experience considering the times we now live in.

MARLON S. 
Clasificación:
3.0

For corporate to pay attention to over billing customers, they chargers me $15.00 for 3 gallons of gas, yet I purposely gassed up on Broadway in Lemon Grove, Ca, less then a mile from facility, put 5 gallons in truck. And Manager stated he would reverse it and never did. Cheating customers to make their quotas

LAWRENCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian S. 
Clasificación:
5.0

A+ Rating

MARY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
5.0

The only thing I think that could be done maybe update computers due to it not working very well and the poor girl was doing everything possible to get me taken care of and she had to move over to the next computer.. Very nice and very helpful and professional! ¡Gracias!

LISA T. 
Clasificación:
5.0

Great location, Justin was so helpful!

Victoria S. 
Clasificación:
5.0

I've rented from this location over 10 times and the servic is always the same ...EXCELLENT!

CARLTON S. 
Clasificación:
4.0

The employee that checked me In was good that was it for the $4000 I have spent once again using you over the other company's.

NICHOLAS F. 
Clasificación:
5.0

Not smoking in the trucks , that's what would like

Juan C. 
Clasificación:
5.0

the employees was so friendly and fast service very good customer service. Thank you!!!

Gabriel M. 
Clasificación:
5.0

Very friendly staff

Mia K. 
Clasificación:
5.0

Very friendly staff

Mia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE V. 
Clasificación:
5.0

Great attitude and professional.

RANDALL R. 
Clasificación:
4.0

You should make it easier to rent. I rental truck at least ones a month and every time I have to put all my information again and again come ON this 2022 . We should be able to rent without all that headache.

Julio J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBRA P. 
Clasificación:
5.0

A great a friendly customer service on the pick up and drop off. Thanks guys!

FERETI F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
5.0

Keep up the Good Work!

VIRGIL D. 
Clasificación:
5.0

And please don't work at that location or fantastic Alicia help me or Alicia if I got that wrong I'm sorry they handle stress they handle situations there accommodating it was good they're all good.

MICHAEL M. 
Clasificación:
5.0

Costumer service was Great 👍

KEVEN B.  |  First Impressions 
Clasificación:
5.0

Highly recommend Great service

CURTIS F. 
Clasificación:
5.0

The superb customer service provided by Latrese and Jonathan during my hectic moving experience last month, is the reason why I will be returning and recommending this location to family and friends. Not only was Latrese patient with me while I was having a tiny inconvenience, but she went out of her way to accomodate as much as she could. Jonathan was very attentive and stepped in to assist and was able to help us move forward. Moving is already a hassle, but my experience at this location made it sooo much better. Everyone here is incredibly helpful BY CHOICE, which is the reason why one must give credit where it's due. Thank you again Latrese and Jonathan for making this experience that much better. I hope you both are recognized for all the kindness and hard work you put in.

NANCY A. 
Clasificación:
3.0

MAKE SURE EQUIPMENT/TRAILER IS CLEANED

Christine E. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMARA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

julie R. 
Clasificación:
5.0

The moving helpers I arranged did not work out, though admittedly it was short notice so I'm not faulting you or them, however I was charged almost $200 for service I did not receive. I am following up to try to get a refund now.

DEBRA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA S. 
Clasificación:
5.0

Keep up the good work. I have rented from this location several times over the past 40 years and this was by far the best experience. The team work was evident, employees showed caring and efficiency in both dispatch and return.

Roland S. 
Clasificación:
5.0

I had a great experience, thank you!

Lynette C. 
Clasificación:
1.0

When I get there at 6 am I open my lock box and surprise no key there nothing so they don't properly prepare my reservation so I wait there 1/2 hrs later a person shows up but I explained the situation but they didn't have the keys because the supervisor was late to work

Sebastian P. 
Clasificación:
3.0

They were nice but had a hard time managing my reservation online. I had already paid for it and they couldn't access the order. Then they pulled the wrong truck out for me. Nobody bothered to show me how to drive or work the vehicle. Not that I needed it but it wasn't even offered. Then they sent a link where I could dispute marks on the truck which I did and took pictures of. But when I returned the vehicle in Las Vegas my link had expired and I was unable to pull up the photos and dispute the damages that were previously on the vehicle. So I had to pay for another $75 for some damage that was on the truck that I didn't do. I know it's only $75 but I think in the future somebody should walk you through the vehicle and make notes of anything that is wrong on it with you

KELLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

Helpful staff

ADAM C. 
Clasificación:
5.0

I left my tie downs and 2 flat dollys in the trailer I rented today. May I pick them up December26th please. They mentioned they are closed for Christmas. Thank you, Lisa Brown 619-972-3724

Lisa B. 
Clasificación:
5.0

Pick up was quick and smooth. Drop off associate was very nice and thorough.

Marvin C. 
Clasificación:
5.0

just keep up他和good work,

MARCELINO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND B. 
Clasificación:
3.0

Make trailers are in good working order, mechanically and electrically.

CESAR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

Can't say much about improvement. Everything was great. The employees are wonderful. Friendly, accommodating, patient. The store provides everything you need. Great inventory. This is my third time using this business. Each time has been pleasant.

Wouterine S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

Great customer service, very friendly….

JOE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGIL A. 
Clasificación:
5.0

I will definitely us uhaul an Storage again and recommended it.

Frank M.  |  First Impressions 
Clasificación:
5.0

Loved it

ADAM F.  |  Overall Experience 
Clasificación:
5.0

This location was much better than the Las Vegas location, in terms of professionalism, customer service, and cleanliness. ¡Gracias!

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

Nothing! I always get great service at this location. The staff are very knowledgeable.

CARLTON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al C.  |  Overall Experience 
Clasificación:
4.0

Excellent professionalism and customer service! The systems to process a reservation are extremely slow and don't match the efficiency of this store's personnel. A better, faster system should be implemented.

CARLOS B. 
Clasificación:
5.0

Professional staff, attentive and helpful. I felt confident and secure with the attached trailer. Wouldn't hesitate to use and recommend U-Haul services.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

The staff was great at this location, they did everything right. The only thing I would improve for the next customer is to have your trucks prepared with fuel. Two trucks were give to us but, had no gas. The staff worked to find one for me with fuel. Albeit, I had to wait an additional 30 min.

ANDREA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANALISA B. 
Clasificación:
5.0

So grateful for U-Haul!

DOUGLAS C. 
Clasificación:
4.0

great customer service

CALVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

graciela j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANIS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter P. 
Clasificación:
5.0

Everything was perfect!!! And the customer service was great!!!

HUSANI S. 
Clasificación:
4.0

The assistant manager was always really great and helpful. Unfortunately I can't remember his name.

PAIGE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
2.0

public relation

MATEO L. 
Clasificación:
5.0

The staff is always quick for pick up and returns, and very friendly.

DIANA A. 
Clasificación:
2.0

Out van was given to another customer and the paperwork was not adjusted. We had to wait 30 minutes to have the paperwork switched. We were late for our scheduled destination.

Francis H. 
Clasificación:
4.0

Not sure why mileage charge went up 10 cents a mile since I last rented a u-haul 10 days ago. This u-haul was difficult to drive as not the same as the other vans I am used to.

KATHLEEN K. 
Clasificación:
5.0

Can't think of anything

Winston E. 
Clasificación:
1.0

First he lied about the truck tental he charge me an deposit of 160.00 dallor. For not having an bank credit card because he said that he could use an debit card Buy everything I order was pay for with the card. An he told me that I could return the truck on the next day with charge He also charge 40.00 dallor. For two dozen of blanket that was 10.00 dallor a dozen.

MARY W. 
Clasificación:
5.0

Super service!

CARLTON S. 
Clasificación:
5.0

Best place ,and best staff ,so helpful, kind ,and curtious,

LISA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

timothy E. 
Clasificación:
1.0

My reservation was made at one location and confirmed. I arrived and it was not there. Ride was gone. I scrambled and went to another location. I was never informed. Enterprise Here I come

JOAN H. 
Clasificación:
3.0

High school kid, just accepting returns but not well trained in politics or promotions like discounts for returning equipment clean. Trailer said save $15, buy guy said he doesn't even look in the trailer. Just a waste of my time I guess.

Adam T. 
Clasificación:
5.0

You have got to stop having the employees use their personal phones to take pictures of my confidential driver license ID! I know they are on I-haul app/server nut there has got to be a different and better way.

LANE S. 
Clasificación:
1.0

Most of staff were idiots and didn't know what they were doing and the girl that check me in was a rude witch and put down false information to make u have to pay more money for truck there was one honest guy in the place that helped me out May God Bless him

JENNY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHIRLEY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARVIN G. 
Clasificación:
5.0

All good

LAMONT R. 
Clasificación:
3.0

the vehicle had a low drivers side back tire the vehicle could not go up the driveway rough transmission

VIVIANA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregorio G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS R. 
Clasificación:
5.0

Always very nice and helpful when I need answers to my questions.

EDUARDO M. 
Clasificación:
5.0

Just keep doing that thang that you Do

WILBUR B. 
Clasificación:
2.0

Have items available that were reserved in advance. Disorganized.

JASON M. 
Clasificación:
3.0

Not enough staff working the desk for such a busy location

Vincent M. 
Clasificación:
5.0

There isn't any thing I can see to improve your service. The whole experience went like clockwork from start to finish.

OWEN J. 
Clasificación:
1.0

I received the box truck with no gas in it while the contract stated that there was 1/4 tank of gas. The truck also lost power while on the highway and I had pull off the road to turn the vehicle off and restart it.

MARKUS B. 
Clasificación:
5.0

A friendly and excellent customer service so glad with service at this location thank you

LUCILA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS P. 
Clasificación:
3.0

El cliente no dejó un comentario.

EARLENE A.  |  First Impressions 
Clasificación:
5.0

The two young men at the drop off location were very courteous and helpful.

CARLOS M. 
Clasificación:
5.0

Great customer service. Courteous and polite. This is why I come to the Massachusetts Avenue U-Haul.

PAULETTE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S.  |  Overall Experience 
Clasificación:
3.0

On the morning of my pick up, I received an email telling me to pick up my truck at a different location that was over 10 miles away. I had to sit on hold for 20 minutes to get them to reserve my truck at the correct location so that I didn't have to pay an additional 20 miles and waste more time. Otherwise, it was fine.

Demetrius A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kellie E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Albino S.  |  First Impressions 
Clasificación:
4.0

Move in was very complicated. Didn't know where to check in…! Went to get help from the customer service. They were friendly, but not very helpful. First time I went to customer service they helped me check in, and showed me on a map where my unit was. Walked around the whole placed still confused about where my unit was, and when I found it, it was locked! I went back and water in line again in customer service explaining I couldn't get into it. They sent the trainee to unlock my locker, and there was not a lock ready for me to apply. After going back to customer service a 3rd time explaining I rented online they gave me a lock, and sent me on my way.

Cory B.  |  Online Move In 
Clasificación:
5.0

Really nice people! Been doing business with this particular U-Haul, like forever. Why, because the people who work there are so Nice and professional!!

WILMA N.  |  First Impressions 
Clasificación:
3.0

There was no carts available to help making the moving experience better. Walking back and forth carrying your things is not fun

Idalia S.  |  Online Move In 
Clasificación:
5.0

It is like a Ray of sunshine to use u haul !

JOYCE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNON M.  |  First Impressions 
Clasificación:
5.0

The staff were very friendly, patient, and helpful with my move-in, questions, and schedule changes.

Michelle P.  |  First Impressions 
Clasificación:
5.0

Professional, easy to talk with, good information

Brenda L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie M.  |  First Impressions 
Clasificación:
3.0

My unit is the Second Story didn't describe on how to use a ladder to get my stuff into the unit very unhappy both have to climb the stinky ladder go in and out of my unit

Eric B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA H.  |  First Impressions 
Clasificación:
5.0

Everyone was very professional, informative and kind. They went beyond their professionalism to make me feel comfortable about my decision.

Chad F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMMY T.  |  First Impressions 
Clasificación:
5.0

I'm sorry that I can't remember the young lady that helped me. She was so friendly and helpful. She took the time to take me to my storage room, and made sure everything is fine. She noticed that the door was hard to open, because it was hitting the floor when you open it. She made a phone call immediately, and it was all fixed when I came in to move my things

Milagros A.  |  First Impressions 
Clasificación:
4.0

It was a good experience for me. I appreciate all the help that I received from the workers there.

henrietta r.  |  First Impressions 
Clasificación:
5.0

Kelly did a great job helping me get set up. It was fast and easy!

Dawna U.  |  First Impressions 
Clasificación:
5.0

Due to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.

FELICIA W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Minnie B.  |  First Impressions 
Clasificación:
5.0

Helpful staff

kripalini r.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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