Customer Reviews for U-Haul Moving & Storage of Lemon Grove

6,668 comentarios

1805 Massachusetts Av   Lemon Grove, CA 91945
(W Of Lemon Grv Av)

(619) 460-6370

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 460-6370

1805 Massachusetts Av
Lemon Grove, CA 91945
(W Of Lemon Grv Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The side mirror was not working very well I kept have to use my hand to adjust it. The truck was old U-Haul truck

waleed A. 
Clasificación:
4.0

The location is fine the problem I have was with the slow response and functionality of the app.

Jeff H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elante S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erika D. 
Clasificación:
5.0

As stressful as my move was I was treated with excellent customer service and would like to give a shout out to your employee at the Massachusetts Avenue, Lemon Grove location “Alicia” because she was attentive, very cheerful, with a great smile, and I hope she gets the recognition she deserves!

Sharon C. 
Clasificación:
4.0

Update the known x damage stickers to bigger stickers that can be viewed easily by the customer and pictures taken for review.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin C. 
Clasificación:
5.0

Everything was great. Just would like longer Sunday hours

dave L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryant L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherie B. 
Clasificación:
5.0

Your staff was very accommodating! We booked last minute and you helped us out in a pinch. Equipment was in great shape and it was an overall terrific experience. Thank you!!!!

Rolando O. 
Clasificación:
5.0

The staff is friendly and helpful always an easy in and out experience when I come here

francisco M. 
Clasificación:
5.0

El cliente no dejó un comentario.

yolanda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

I came into contact with 4 different employees during my experience at u-haul every one of them did great. The original person was a brand new guy and he was great, Danyelle, Alicia went iver and beyond! I can't remember the other two's names unfortunately.

CYNTHIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nichole S. 
Clasificación:
5.0

fast, friendly and efficient

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
1.0

This location sucks!! I will never rent a truck from here again because they overcharge and their storage unit we rented they gave to someone else & apparently has rats. Will not be keeping my stuff here long!!

Jessica D. 
Clasificación:
5.0

good friendly, helpful people. keep up thegood work

Erica C. 
Clasificación:
5.0

I think to improve your co.have a another key ready beside that your good. Kevin sypho thank you guys.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur C. 
Clasificación:
5.0

U-Haul should really improve the phone response, it is awful! The maze of menus and sub-menus is annoying and serves no purpose. Business would increase dramatically if you improve your phone communications with the place where you rented your truck.

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Magdelena H. 
Clasificación:
5.0

staff were helpful

otto V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy T. 
Clasificación:
5.0

Awsome service

dallas B. 
Clasificación:
5.0

Food was left in cab from previous rental. Truck not cleaned after last rental.

Roseann C. 
Clasificación:
5.0

Listen to the customer when I tell them Floyd something about the U-Haul Van and I just think it's a customer stupid or something

Jesus B. 
Clasificación:
5.0

Great Service - Latrese was awesome when dropping off the Rental!

Alison M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
5.0

The exterior of the van was dirty but the inside was clean

Christine R. 
Clasificación:
5.0

Very nice personal but unfortunately I was charged for an extra day Alicia fix it but I had to go back luckily I live 5 minutes away

julio J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tessie W. 
Clasificación:
4.0

Alicia was very accommodating with the trailer.

Christine E. 
Clasificación:
5.0

El cliente no dejó un comentario.

juliet C. 
Clasificación:
4.0

Alicia and John are great employees

Edwin H. 
Clasificación:
3.0

The line to check in was so sliw I missed my delivery time for dump day. Had to find another dump site and pay. Caused a lot of problems and more money at uhaul

Cheryl N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele L. 
Clasificación:
5.0

The staff on-site were terrific. Very helpful and made me feel confident in using the trailer.

Ted M. 
Clasificación:
5.0

The gentleman who helped me was great helping me with my issues

Miguel J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall P. 
Clasificación:
5.0

Customer service was excellent! It took all of 5 minutes for me to check in at the counter and drive off in the rental vehicle. Alicia Thompson was pleasant and courteous - very accommodating. Thanks Alicia

Cedric B. 
Clasificación:
5.0

I left my persona keys on the uhaul truck key ring when I dropped off the truck. #97525305 Virginia Mergener 858-449-4381

VIRGINIA M. 
Clasificación:
3.0

The service was great! The truck condition was bad. The driver's side mirror kept falling, so I had to continually stick my arm out the window to adjust it while driving. The front windshield was dirty, so it impaired my vision and the truck was Jerry and did not drive smoothly.

Herman S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akiba H. 
Clasificación:
5.0

Latrice was excellent at handling my questions and concerns.

Michele H. 
Clasificación:
5.0

Your staff were great and went above and beyond.

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon D. 
Clasificación:
5.0

A great experience working with this location

Thomas P. 
Clasificación:
5.0

The uhual assistant was extremely nice and professional.

Antonio J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Godfrey P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene B. 
Clasificación:
5.0

The only problem I had was with the gas cap.

roger J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINN D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lekia A. 
Clasificación:
5.0

Nothing needs improvements

Thomas G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kendra M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherill U. 
Clasificación:
3.0

Charged $140 for a half a tank of gas. Unacceptable. We will not be returning with our business.

Todd A. 
Clasificación:
5.0

All the employees at this location were very professional and nice. The rental checkin process was simple and the truck was nice. I will be going only to this location moving forward.

ANGELA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jani M. 
Clasificación:
5.0

Excellent customer service

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

vatthana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio B. 
Clasificación:
5.0

El cliente no dejó un comentario.

dominic a M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar T. 
Clasificación:
5.0

Can't think of anything.

Damon B. 
Clasificación:
5.0

Very Professional, and easy!

Matthew C. 
Clasificación:
5.0

thanks

oscar S. 
Clasificación:
4.0

The receiving person was rude and miss informed she was argumentative. The trailer was ok.

Cynthia E. 
Clasificación:
5.0

San Diego was outstanding; quick in & out, very helpful staff. Rec'd next to new trailer w/ newer tires. A+

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khambay S. 
Clasificación:
5.0

No need for improvement also at this location lemon grove off of Massachusetts. Latrease I'm giving her a outstanding review  love her customers service very an genuine ❤️ loving and caring people person ❤️. ..

Deborah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claribel P. 
Clasificación:
4.0

Better AC and maybe soda vending machine inside the building when is hot customer get to Purchase a drink and please add chairs as well✌️Great customer service as well. Thanks for the help uhaul

Mohanned J. 
Clasificación:
3.0

The. An was on empty , I was told it was a certain amount which is was not . I have proof . The van reeked of cigarette smoke . The “change engine “ message was on . The gas tank didn't allow the gas to flow . I tried three different gas stations . I had to return the van a day earlier because it was a hassle filling the tank .

DavianA B. 
Clasificación:
5.0

All staff was very friendly and helpful!

Daniel O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie G. 
Clasificación:
5.0

Nice attendant.

Marco D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alaexzandria Y.  |  Overall Experience 
Clasificación:
1.0

we agreed on a return location 1/2 way home got a text for a different location, OK took the trailer to that location there was no Uhaul business at that location. Called the original location they refused to take it "no room" I called Uhaul 15 mins on hold got a third location 10 miles away, get there he also refused it "no Room" another phone call get a fourth location was able to leave it there but nobody there to help or check it in.

Gary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek P. 
Clasificación:
5.0

Johnathan was super nice and helpful

Monisha P. 
Clasificación:
3.0

After completing the the paper work I was told to check the truck. I asked the person who rented the truck if he would come out and check the truck with me.. He said, "look for some one to help me. There was no one else waiting to be helped. On the day I returned the rental truck I noticed some major damage on the driver's side.. The area didn't have an X. The person who I returned the truck to didn't know anything about the damage to the truck (okay). She contacted the manager and the confirmed the damage was done.

James C. 
Clasificación:
4.0

We were given an access code for the storage unit that said it was not active when I tried to enter it. I had to call the manager of the store and get his code for access

Chloe R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shenicka S. 
Clasificación:
5.0

Right on time, courteous and professional. Thanks for your help

REGINALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Keep being amazing

DAVID B. 
Clasificación:
5.0

Stop advertising 19.95 a day when it is at minimum 3x that amount every time. I makes people feel taken advantage of. This is in no way negative to the location but the company as a whole

Eric N. 
Clasificación:
4.0

Wash

Luis M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jarrod T. 
Clasificación:
5.0

The dude that hooked up the trailer was very helpful and friendly along with the Manger or other employee. They helped me with everything that I needed. They went above and beyond to ensure that there were no issues with my truck or the trailer.... thank you

Joshua P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROIANN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo N.  |  Overall Experience 
Clasificación:
5.0

I used this unit for almost a year and have no complaints.

NINA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth O.  |  Overall Experience 
Clasificación:
5.0

Costumer service was Great 👍

KEVEN B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMARA P.  |  Overall Experience 
Clasificación:
5.0

I will definitely us uhaul an Storage again and recommended it.

Frank M.  |  First Impressions 
Clasificación:
5.0

Loved it

ADAM F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Al C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

graciela j.  |  Overall Experience 
Clasificación:
4.0

The assistant manager was always really great and helpful. Unfortunately I can't remember his name.

PAIGE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EARLENE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S.  |  Overall Experience 
Clasificación:
4.0

We had two units. One unit was well lit but the smaller temperature controlled unit was very dark. Staff are very good. I had a horrible experience at the last U-Haul storage facility in Texas. Lemon Grove in CA was much better.

ROCHELLE M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kellie E.  |  First Impressions 
Clasificación:
4.0

Everything was great except for the outside area. It was dirty, empty food containers, bottles, garbage all over the sidewalk and parking lot. Also some sketchy people hanging around the facility that made it feel unsafe if I had been the alone.

Shari H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia O.  |  Overall Experience 
Clasificación:
3.0

Very good experience. My only disappointment is they wouldn't apply a moved out early to my other unit. I found the staff to be very helpful. I don't like there are no trash facilities on site.

ROCHELLE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Albino S.  |  First Impressions 
Clasificación:
4.0

Move in was very complicated. Didn't know where to check in…! Went to get help from the customer service. They were friendly, but not very helpful. First time I went to customer service they helped me check in, and showed me on a map where my unit was. Walked around the whole placed still confused about where my unit was, and when I found it, it was locked! I went back and water in line again in customer service explaining I couldn't get into it. They sent the trainee to unlock my locker, and there was not a lock ready for me to apply. After going back to customer service a 3rd time explaining I rented online they gave me a lock, and sent me on my way.

Cory B.  |  Online Move In 
Clasificación:
4.0

Would like to access past 7pm

Hannah S.  |  Overall Experience 
Clasificación:
5.0

Really nice people! Been doing business with this particular U-Haul, like forever. Why, because the people who work there are so Nice and professional!!

WILMA N.  |  First Impressions 
Clasificación:
3.0

There was no carts available to help making the moving experience better. Walking back and forth carrying your things is not fun

Idalia S.  |  Online Move In 
Clasificación:
5.0

It is like a Ray of sunshine to use u haul !

JOYCE H.  |  First Impressions 
Clasificación:
4.0

The only issue was finding a cart available to assist with unloaded and transporting.

Hannah S.  |  First Impressions 
Clasificación:
1.0

The six months that I rented my storage from U-Haul. When I went to my storage unit to grab a few things it was never a cart available. So that's why I end up switching out to another unit at another place.

RICKI P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Ladarius B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Silvia V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca C.  |  Overall Experience 
Clasificación:
5.0

Clean, convenient, friendly, professional service!

Margarett w.  |  Overall Experience 
Clasificación:
5.0

Very helpful, and accommodating. Pleasant staff respectful well-mannered clean business and people that keep their word.

Willie w.  |  Overall Experience 
Clasificación:
2.0

System was shut down and a lot of my time was wasted

SHANAE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNON M.  |  First Impressions 
Clasificación:
5.0

The whole overall experience was great. But there definitely needs to be better lighting. It was very hard to see in the units let alone the hall ways.

Sarah L.  |  Overall Experience 
Clasificación:
5.0

The Staff member Kelley, went out her way to accommodate me.

Ben H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric P.  |  Overall Experience 
Clasificación:
5.0

The staff were very friendly, patient, and helpful with my move-in, questions, and schedule changes.

Michelle P.  |  First Impressions 
Clasificación:
5.0

Professional, easy to talk with, good information

Brenda L.  |  First Impressions 
Clasificación:
4.0

The inside of my unit was unfinished concrete, with dust and crumbled concrete all around. There was no lighting inside the inside the unit, and next door, labelled mechanical room was racks of servers, and a multitude of monitors. This dealership, just to make clear, had become a target of frequent smash and grab runs, some involving equipment. One day, there were three intelligence analysts in the mechanical room studying their footage of the theft of a truck off the lot. Literally, a veritable hub of Intel for the border just south via the rail line. 10/10 I would trust my stuff to them yet again. Bang on staff, management that will surprise you with the best deal even you least expect it, and really understanding.. Do not go to the National City location. They are like visiting OCS on pick up day.

CHRISTOPHER R.  |  Overall Experience 
Clasificación:
5.0

I had an amazing experience. Highly recommend this location to anyone looking to store.

Ceasar S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie M.  |  First Impressions 
Clasificación:
3.0

We had an unfortunate reservation mix up that cost us to lose much needed time & money. I had made the reservation online for a 4x7x8 size unit weeks prior. Our son wanted to move some items in prior to our arrival/original move in date of May 22. I was able to change it to May 20 but unfortunately our son ended up not being able to borrow a truck so he did not go, which ended up being a "no show" resulting in canceling the entire reservation. I was not made aware of this cancellation policy so was very surprised to show up on the 22nd, no reservation to be found & discovering that this particular size was no longer available-only a larger, more expensive 8x10 was. We were in a 'must have' situation since we were only there to help our son for the day & the Uhaul truck we had rented at this same location was waiting. I feel a simple phone call or email to notify me of this change/no-show/cancel policy would have alleviated a lot of stress.

Melissa A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY V.  |  First Impressions 
Clasificación:
3.0

Having a Ubox was inconvenient. The actual unit i switched too was better in that aspect. Clean facility. And secure. The staff change alot. Not always practicing good Customer Service. Long waits. Constant mix ups.

Deja M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ismael R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca C.  |  First Impressions 
Clasificación:
5.0

I surely do not remember the name of the Me Too! Says location but I will have to say they have very well trained in friendly staff dinner we all definitely deserve a raise

Sarah L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia O.  |  First Impressions 
Clasificación:
3.0

My unit is the Second Story didn't describe on how to use a ladder to get my stuff into the unit very unhappy both have to climb the stinky ladder go in and out of my unit

Eric B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH PATRICK H.  |  Overall Experience 
Clasificación:
5.0

Everyone was very professional, informative and kind. They went beyond their professionalism to make me feel comfortable about my decision.

Chad F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JIMMY M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JUNE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMMY T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LEANNE B.  |  Overall Experience 
Clasificación:
1.0

The manager is rude and aggressive. Threatening toward women and needs a replacement or training and anger management.

vanity k.  |  Overall Experience 
Clasificación:
5.0

Kelly was great help to me, she even went out her way to find me a cart to put my stuff on to take it to the storage.

RICKI P.  |  First Impressions 
Clasificación:
5.0

I'm sorry that I can't remember the young lady that helped me. She was so friendly and helpful. She took the time to take me to my storage room, and made sure everything is fine. She noticed that the door was hard to open, because it was hitting the floor when you open it. She made a phone call immediately, and it was all fixed when I came in to move my things

Milagros A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wiley N.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

SHALISA W.  |  First Impressions 
Clasificación:
4.0

Very friendly love you all service they also help you with financial when you can not pay on time do to Covid19 there will give you discount or they would wave their past do fee thanks to The manager for you all of your help manager Kelly as very understanding very helpful do appreciate I was was them for 8 months and she understood everything that was going to her thank you very much Kelly for help on the album a hard time dealing with the COVID19 How we me was my disability take it to and from my idols are really do appreciate the easy access for those that are disable R have disability You Hall Massachusetts's to keep up the good work we appreciate all the hard work and you're going to stand open door in this hard times

antia g.  |  Overall Experience 
Clasificación:
4.0

It was a good experience for me. I appreciate all the help that I received from the workers there.

henrietta r.  |  First Impressions 
Clasificación:
5.0

Kelly did a great job helping me get set up. It was fast and easy!

Dawna U.  |  First Impressions 
Clasificación:
5.0

Great people and great facilities.

DANIEL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy r.  |  First Impressions 
Clasificación:
4.0

Gina, the marketing manager, and Daniel Rios, the general manager, we both service-oriented and compassionate. Kelli, the assistant manager, however, was not. She did not look for solutions and has rigid and uncompromising decision making tendencies, which is not helpful to customers, especially during an unprecedented pandemic. Gina was amazing through. She acknowledged my concerns and apologized, which is everything to a customer, and she followed up to ensure resolution was reached. In doing so, she'll have a repeat customer and referrals from me.

vivian m.  |  Overall Experience 
Clasificación:
5.0

Kelly and Levy were very helpful. We unfortunately had to move out, but even that experience was pleasant. We thank you all for your help.

Steve R.  |  Overall Experience 
Clasificación:
5.0

I felt very comfortable with their staff very good people I will always use them if I need them again thank u so much.

Loretta W.  |  Overall Experience 
Clasificación:
5.0

I moved to my beautiful apartment didn't need storage anymore. Thankyou nasim

NASIM S.  |  Overall Experience 
Clasificación:
5.0

Zahkayah was very nice and pleasant even when her day was going kinda rough. She always had a nice smile.

bessie b.  |  Overall Experience 
Clasificación:
5.0

Due to a change in my payment method for my storage unit, there was confusion which caused delays and late fees and lien were attached to my account. I'm very grateful for the patience and professionalism of Mr. Rios, Manager. He took the time to review my account and this matter has been resolved. Thank you Mr. Rios.

FELICIA W.  |  First Impressions 
Clasificación:
5.0

We are very pleased with Uhaul's staff and facility. Kiki is an exceptional employee who goes 110% in servicing the customers. KiKi made our storage time there very enjoyable. Recommend that KiKi be rewarded for her work. Jerry & Vicky Esqueda

JERRY E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Minnie B.  |  First Impressions 
Clasificación:
5.0

Great Staff and customer service.

Rosalio R.  |  Overall Experience 
Clasificación:
5.0

Renting storage space from U-Haul was the easiest ever!! No contracts and oodles of paperwork to fill out, just pay and store, SIMPLE!! I appreciated this more than anything. Prices were reasonable, clean interior spaces, and a convenient location made the entire experience a pleasure. Thanks for being there when I needed you. Your facility will be first in my mind if extra space is needed in the future. Big thanks to you!!

Toni B.  |  Overall Experience 
Clasificación:
5.0

Great customer service from all the staff members.

Rosalio R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Xanthe M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

beverly anne n.  |  Overall Experience 
Clasificación:
5.0

On Friday July 31st, everything was excellent great customer service dispit the traumatic experience everyone dealt with, the online had a mess of things but Levi helped us and accommodating me in my time of need. On Sunday the 8/2/20 I had a different experience I did not receive the care like on Friday, I was not pleased with how the day turned out due to not having all information. On 8/4/20 my storage had a flood and Levi again went above and beyond helping me get my unit in order, Daniel the manager went above and beyond as well. I'm happy they helped me.

Monika B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

reginald p.  |  First Impressions 
Clasificación:
5.0

Sandy was super helpful and so kind. She made me feel very comfortable and safe while getting my storage unit set up. Best experience I've had with u-haul yet!

Ashley L.  |  First Impressions 
Clasificación:
5.0

Steven was very helpful in finding us a cart for moving, very polite and respectful.

Jeunita R.  |  Overall Experience 
Clasificación:
5.0

Staff at U-Haul made moving in easy and convenient, thank you! I appreciated not having oodles of paperwork to complete, just a few questions to answer, and boom, all done! I also appreciate receiving the move-in bonus of a free month! How could I go wrong with all of these conveniences?

Toni B.  |  First Impressions 
Clasificación:
1.0

So unorganized. Every single step of the way there were problems. Staff needs to be trained. Very poor customer service. You kept incorrectly billing me and I would call to fix it. Thinking it was resolved I then would receive emails saying I still owed. This happened multiple times. I then went in person and they would look up my account and say everything was fine. I then would receive another email so back in person I went- 4 different times. I spent so much time on the phone and going into the facility to resolve your mistakes. Then you sent my emergency contact a bill-this was my father and it got him very upset thinking I wasn't paying my bills. My dad had a heart attack and stroke a year ago and upsetting him was extremely upsetting to me. Final straw, I moved out and went to the office to inform you all that I was moving. I was assured I was moving out on time and would not be billed. I was billed and told I was late and there would be a lean on my property which is a joke since I emptied out the storage unit. You guys have your heads up you know where. Never doing business with uhaul again.

Michele T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Gwendolyn D.  |  Overall Experience 
Clasificación:
3.0

Roof leak damaged items in my storage during our heavy rain months. No one contacted me to move my items out to avoid damage.

Diana H.  |  Overall Experience 
Clasificación:
4.0

there was still an outstanding question on what i owed - the rep stated a mgr willcsall. me back. tome

POL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mary t.  |  First Impressions 
Clasificación:
3.0

Never had any issues or concerns with location. The staff was always polite.

Earl W.  |  Overall Experience 
Clasificación:
5.0

Kudos to the cleaning staff, extremely clean and very accommodating.

RUBY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

vivian m.  |  First Impressions 
Clasificación:
4.0

The young gentleman that helped us was great,

Tim F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GILLIAN C.  |  First Impressions 
Clasificación:
5.0

i love u haul !!!

david v.  |  Overall Experience 
Clasificación:
5.0

Helpful staff

kripalini r.  |  First Impressions 
Clasificación:
5.0

Dedicated and competent staff working the registers and regudtratiolm

POL S.  |  First Impressions 
Clasificación:
5.0

Front desk girls have always been polite and helpful👍

Helen S.  |  First Impressions 
Clasificación:
5.0

Very polite and knew just the right size I needed. Excellent people skills.

Jeunita R.  |  First Impressions 
Clasificación:
5.0

Once again I was satisfied with the customer service out of this lemon Grove location. Not only did the employees go over and above their natural duties of work there at that location.

Patrick T.  |  First Impressions 
Clasificación:
4.0

Everything is great except the water/mold smell I have noticed for the past 2 months

Amy J.  |  Overall Experience 
Clasificación:
2.0

Management permits homeless to live in units. They pretend they don't allow it but they don't do anything to stop it. I moved out of the unit with belongings filled with roaches. Just terrible!

andrea d h.  |  Overall Experience 
Clasificación:
1.0

The facility needs a lot of repairs specially the roof the ceilings are leaking pretty bad when it's raining . I had to close my storage unit. I wouldn't recommend the business it's very disappointin.

EDNA V.  |  Overall Experience 
Clasificación:
5.0

I would Recommend

Robert H.  |  Overall Experience 
Clasificación:
5.0

Never worried that my items were in secure facility. I was happy with the added security feature of checking in and out via uhaul card. Thanks for keeping my items safe.

MYRA W.  |  Overall Experience 
Clasificación:
5.0

I really enjoyed the experience an they made it simple an smoove the staff where very helpful an kind. Kiki was super with patient an the way she explained things for it being my first time

bobby j.  |  First Impressions 
Clasificación:
4.0

Staff was helpful and nice every time I checked on my unit. Check in and check out was easy.

shanae s.  |  Overall Experience 
Clasificación:
5.0

Humble

KIMBERLY S.  |  Overall Experience 
Clasificación:
2.0

Staff was unprofessional. No formal greeting/acknowledgment. We had time sensitive questions the supervisor/manager trained new employee. Customer Satis rises above training, use common sense.

Emmanuel C.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything

JOY B.  |  Overall Experience 
Clasificación:
1.0

This place has roaches, the staff is horrible! Especially the young lady with the extremely long finger nails. She's very rude and has 0 customer service skills. This location never answer the phone.

monica h.  |  Overall Experience 
Clasificación:
5.0

love company n all the pple !!

david v.  |  Overall Experience 
Clasificación:
5.0

It was nice and people were helpful and friendly and the hours and location was good thanks again and marry Christmas

Ivan D.  |  Overall Experience 
Clasificación:
5.0

Everyone was very kind and helpful. We rented a storage unit for a few months and a truck and everything went very smoothly.

Jenna M.  |  Overall Experience 
Clasificación:
3.0

There were bugs in the hallway.

Shola W.  |  Overall Experience 
Clasificación:
5.0

Great supportive team

Octavia L.  |  Overall Experience 
Clasificación:
5.0

Absolutely friendly staff all around especially Travis! Very professional and accommodating!

Christina C.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff

Leslie M.  |  Overall Experience 
Clasificación:
5.0

Thank you. I had the best rate for 2 years!

ANISHA M.  |  Overall Experience 
Clasificación:
5.0

Anthony and Sandy were awesome. Anthony went out of his way to answer all my questions. Sandy also helped me a lot regarding self storage. I was extremely happy with their great customer service.

Jacqueline R. | Reservación
Clasificación:
4.0

The only negative aspect to report is the foul smell. It smelled like mold even though I didn't see any.

jennifer s.  |  Overall Experience 
Clasificación:
5.0

One if the most pleasant storage experiences I've ever had. Would absolutely sing their praises to anyone looking for storage in the San Diego area.

Michael S.  |  Overall Experience 
Clasificación:
5.0

Kind and helpful staff!

Ashley W. | Reservación
Clasificación:
1.0

I Laura A had a unit @ Lemon Grove for 2 yrs never had a problem making mthly pmyts due to neglect on managements part my sons & my items have been stolen they have no comment still or no contact

jesse a.  |  Overall Experience 
Clasificación:
1.0

Roaches everywhere. Staff is rude. I will make sure I let it be known never to rent any storage facility from Lemon Grove u haul.

colandria dioneis m.  |  Overall Experience 
Clasificación:
5.0

Owner and employee are courteous and rendered superlative quality service!.

Cecilio G.  |  Overall Experience 
Clasificación:
4.0

Staff was very friendly and helpful.

deandra c.  |  Overall Experience 
Clasificación:
5.0

Spent 1 hr and 40 minutes there and no truck! Showed up before close but had to use mobile pick up app. Charged mebut didnt work.Staff was great;not at fault. Issues with system

Trenton N. | Reservación
Clasificación:
5.0

It was an excellent experience and I couldn’t have asked for better.

Udell E. | Reservación
Clasificación:
5.0

The staff were very professional and helpful

diane g.  |  Overall Experience 
Clasificación:
4.0

Nice, helpful staff. The online payment system was easy and simple to use.

Carolyn B.  |  Overall Experience 
Clasificación:
2.0

They were under staffed and had no functioning forklift. My U-Boxes had to come on 3 separate trailers, taking up way too much space and making the unloading process much more difficult.

Daniel Z.  |  Overall Experience 
Clasificación:
4.0

Everything was good, but should have been informed about the tight fit on getting large funiture in small place.

josheph Jr f. | Reservación
Clasificación:
2.0

You all don't seem competent in what you do. The fact that I had to talk to the manager to point me to the right unit and that we had to get another manager to remove the extra charge is ridiculous.

Jared M.  |  Overall Experience 
Clasificación:
4.0

Drop off requirements don’t match the dates in contract i.e. when contract says final day is 5/5 you must return vehicle or keycard by 5pm on 5/4 which pushes customers time frame.

Sarah A.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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