Comentarios de los clientes para U-Haul Moving & Storage of Leestown Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Leestown Rd

Clasificación general:

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Erin G.
Clasificación:

El cliente no dejó un comentario.

James C.
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El cliente no dejó un comentario.

MICHAEL R.
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El cliente no dejó un comentario.

Robert M.
Clasificación:

I was very impressed. especially with the communication. When u-haul needed to call me, they texted me first, telling me to expect the call. Amazingly helpful. Then the phone calls to finalize the pick up were very helpful. all in all a great and easy experience

GARY M. | Overall Experience |
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El cliente no dejó un comentario.

Jennifer P.
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El cliente no dejó un comentario.

Kevin B. | Overall Experience |
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Every time i use this location for rentals they are 110% I have never received better service with any other location or competitor. Justin and his team do a fantastic job.

Scott S. | Overall Experience |
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El cliente no dejó un comentario.

Susan H.
Clasificación:

I always rent from this location. It is extremely clean, and employees are very friendly!

Blain F.
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El cliente no dejó un comentario.

mike F.
Clasificación:

Great staff and service

DANIEL N.
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El cliente no dejó un comentario.

Elissa B.
Clasificación:

Justin and his team are truly amazing. They went above and beyond to fix a mistake I made, they treated me with professionalism, respect and compassion. They continually helped me even after I had picked up my equipment and supplies. I really cannot say enough good things about every single one of them. It was, BY FAR, the best customer service I have ever received from ANY business!!

Kaila S.
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El cliente no dejó un comentario.

MICHAEL D.
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El cliente no dejó un comentario.

BILLY A.
Clasificación:

Jade is awesome There to help and make sure customers are happy She is very sweet

Richard W.
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El cliente no dejó un comentario.

Patrick J.
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El cliente no dejó un comentario.

Melissa W.
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El cliente no dejó un comentario.

Clinton L.
Clasificación:

The service from time I walked in to time I left was excellent really nice friendly kind people very detailed at explaining how everything works and ensuring I understand everything before I left thank you for giving me the best experience possible..

bill b. | First Impressions |
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El cliente no dejó un comentario.

Ruth M. | Overall Experience |
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Justin goes above and beyond with his job Always helpful, polite, and willing to help with anything. I needed to store zero turn mower until moving in my house, they measured the hallway for me to assure I could use fit. Would definitely use facility again!!

BILLY B.
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El cliente no dejó un comentario.

COREY T.
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El cliente no dejó un comentario.

Clarence H. | First Impressions |
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El cliente no dejó un comentario.

CLARENCE H.
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El cliente no dejó un comentario.

CECIL H.
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El cliente no dejó un comentario.

David S. | Overall Experience |
Clasificación:

The only problem I had with this U-Haul storage was the inability to get the billing correct. On 4 occasions I had to work with a U-Haul customer service person or staff on site to reset my billing. I set me storage unit up on "Auto Pay and provided my Discover Card." I was charged late fees and locked out multiple times because no one could setup the auto-pay correctly. I understand one mistake but to have this happen 4 times in roughly a 7 mo time span is unacceptable.

STEFANIE H.
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El cliente no dejó un comentario.

MADHAV D.
Clasificación:

It was the fentastic experience using u haul

Konner K.
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El cliente no dejó un comentario.

Nicholas D.
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El cliente no dejó un comentario.

Jonathan S.
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El cliente no dejó un comentario.

John B. | Overall Experience |
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El cliente no dejó un comentario.

Kim G.
Clasificación:

My stuff is in storage at this location and I'll let you know how that part goes at a later time but so far the u-haul facility here and staff have been great. Do recommend for storage needs. The facility is clean and secure. The staff is very pleasant, knowledgeable and helpful.

JAMES J.
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Excellent service from very efficient staff

Karl S.
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El cliente no dejó un comentario.

Paul C.
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Professional, friendly personnel with clean, dependable equipment.

TAYLOR M.
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El cliente no dejó un comentario.

CHARLES P.
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Thank you Justin at pickup location. Very professional assistance.

LUCIAN N.
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Great and accurate service.

eric B.
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El cliente no dejó un comentario.

TIFFANY C.
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El cliente no dejó un comentario.

KENT O.
Clasificación:

Trailer COULD have been cleaned a little better.

CHARLES E.
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El cliente no dejó un comentario.

PINERO D.
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El cliente no dejó un comentario.

Porfirio M. | First Impressions |
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I would rate this location as unbelievable!!! We have never encountered a facility as nice as this anywhere. This place was amazing, very well run, immaculate, very secure, we are spoiled for all other storage units.

Chris S.
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Great experience. Staff exceeded all expectations for friendly, helpful service. Fantastic experience.

Shanai S.
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Have put at the front desk at all times or near.

Thomas K.
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El cliente no dejó un comentario.

Caleb T.
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El cliente no dejó un comentario.

Shanai S. | First Impressions |
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Justin was great!!!

SAM W.
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Jade and Justin were great!

Katherine T.
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Great customer service and friendly staff

Mitchell S.
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I tried to call a few times to extend the rental. I was sent to a corporate customer service line where I was expected to wait over 15-20 min...not in this lifetime. There has to be a way to contact/leave message regarding your rental that doesn't require a ludicrous wait.

Kaitlyn W.
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El cliente no dejó un comentario.

JUANITA M. | First Impressions |
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El cliente no dejó un comentario.

Angela T.
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We drove about 5 miles and had to return within the hour and scheduled another appointment time but they only gave us $4 off. This is not how you have return business.

Brandy C.
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The customer service agent was 10 mins late opening the store, and the truck he provided wasn't cleaned. There's was feces in the back of the truck. Presumably from an animal since there was dog/cat food in there too.

TERESA L.
Clasificación:

Loy

MIHEE J.
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El cliente no dejó un comentario.

Laura W. | First Impressions |
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El cliente no dejó un comentario.

William F. | Overall Experience |
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El cliente no dejó un comentario.

SHELLEY A.
Clasificación:

Could not get the website to work while dropping truck off after hours and had to end up paying a convenience fee. The truck was dirty on the inside.

JESSICA B.
Clasificación:

El cliente no dejó un comentario.

Jonathan H. | Overall Experience |
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N/A

John D.
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El cliente no dejó un comentario.

Joseph R.
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Location was great. The truck I was given was very old and did not run well. Truck was blocked in on my arrival. I asked for a new truck but they would not give me one. When I tried to return the truck, the truck died en route and would not start. I called for roadside help and they told me to just try and drive it back and hope for the best. All of this could have been avoided had they just offered a new truck when asking.

Clarence H.
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El cliente no dejó un comentario.

DASHAWN F.
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Superb staff and exceptional customer service.

KAPILMANI A.
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Excellent service,

STEPHEN G.
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The lady that helped was great . I cannot remember her name.

Rdhamraj M.
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The employees I encountered for this transaction were truly exceptional.

Lorabeth S.
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I loved the whole experience. Staff were so amazing and friendly. Facility and all equipment super clean. I'm definitely going back to Merchant Dr uhaul in the future. Thank you so much!!

ELIZABETH J.
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El cliente no dejó un comentario.

ANITA Y.
Clasificación:

I really like everything 😊

Eric H.
Clasificación:

El cliente no dejó un comentario.

Michael E. | Overall Experience |
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I don’t think that I have ever had a better experience with customer service in my entire life , Justin and the entire staff were very helpful with anything I needed. They remembered who we were. And treated us amazing . I will definitely be sending people his way way in the future and will use this site for any other needs I have . Keep up the great work you guys are awesome and thanks for all of your help these past few months !

tony M.
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El cliente no dejó un comentario.

James Y.
Clasificación:

WOW!! AAA +++ !!! I'm not usually one to leave reviews of any length, but my recent experiences at the Merchant St. location in Lexington, KY are compelling me to do just that on this rare occasion. As a former general manager for a large chain restaurant, I know that customer service is the key in generating repeat business and along with that, revenue. I observed exactly what corporate management hopes they will see out of their retail establishments to drive their branding. Every staff member that I've had contact with at this location has gone above and beyond in regards to customer service. I seriously couldn't even begin to think of one negative thing that I've experienced. It is also the nicest and by far the cleanest U-Haul I've ever been to. I rented a truck from this location the other day, and the team member that rented the vehicle to me was super polite and professional. Not only that, but he also took care of me due to another U-Haul overcharging me in the recent past. The general manager, Jason, is the pinnacle of customer service. I will be solely using the Merchant St. U-Haul from here on out. I will also be recommending this location to anyone I come in contact with who is needing to rent a storage unit or moving truck. Thanks again Justin and tell your employees to keep up the amazing work!! I couldn't be more enthusiastic about all of my experiences at your store.

Larry D.
Clasificación:

El cliente no dejó un comentario.

DAN G.
Clasificación:

El cliente no dejó un comentario.

Penny G.
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El cliente no dejó un comentario.

Shelli W.
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El cliente no dejó un comentario.

Isaac J.
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St. Clair was professional, friendly and a good person. Thanks for your great service and it is appreciated!

Justin T. | Overall Experience |
Clasificación:

Very Pleasant

Tamara P. | Overall Experience |
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This U-haul storage facility is clean, secure and easy to use. The staff are helpful, knowledgeable and friendly. I would definitely recommend this U-haul storage facility! Thank you for a great storage experience.

JEFFREY T.
Clasificación:

Make sure that when a customer has a reservation for a certain day that the location is open, went to 3 locations before we were able to be properly tooken care of and then we didn't get what we originally reserved..

YVETTE CHRYSTAL H. | First Impressions |
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Was having a bad week and it was so nice to have all the staff help me through the process of renting a truck and a storage space. Wow!!!

tennis S.
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El cliente no dejó un comentario.

William M.
Clasificación:

Nothing, everything was fine.

Shelli W. | Overall Experience |
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I was very impressed with the facility. The store manager was incredibly friendly and went above and beyond in assisting me when needed. I would use this facility again if needed and definitely recommend it.

JOHN S.
Clasificación:

Only thing that I experienced was the Covid 19 issues from only my perspective was I like in person communication I'm not much on emails text or other internet communications. Because of my own experience. so I would have preferred more of the personal person to person communication. but I think that the people I spoke with I'm 100 percent satisfied with their professionalism and willingness to help with the rental.

Sophie K.
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El cliente no dejó un comentario.

Adam O. | First Impressions |
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Cleanest storage facility I have used.

Edward T.
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Great facility with lots of inventory. If you booked a reservation at this site the odds of having to drive 50 minutes to pick up your rental would be very low.

Darienne H.
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El cliente no dejó un comentario.

Monique B. | First Impressions |
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El cliente no dejó un comentario.

Monique B.
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Online reservation to pull up easily for customer service rep when checking you in/out. Long wait period for both process was very exhausting.

DEBRA R.
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El cliente no dejó un comentario.

JUDITH T.
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El cliente no dejó un comentario.

Sheila S.
Clasificación:

I had reserved a 17' truck. I received a 20' truck, being told they didn't have any 17' trucks. I reserved an appliance dolly. I was given a utility dolly, being told they didn't have any appliance dollies. More than disconcerting when reservations don't appear to mean much for such a big life event as moving.

Eleida T.
Clasificación:

El cliente no dejó un comentario.

LANDER P. | First Impressions |
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The facility is very clean and spacious for the purpose. Staff was friendly & helpful,Question was answered in a timely matter Convenient to travel too the area

Adrianne B.
Clasificación:

Nothing... love the location, space and environment. Justin was awesome!

DIANNE C.
Clasificación:

Great customer service!

Tammi W.
Clasificación:

I would not recommend this U-Haul store. I have used several U-Haul stores before, with always good experiences, but not this time. Biggest reason for not recommending this store is the manager was not professional. He was angry from the moment he began talking to me and filling out the paperwork for our rental equipment. Equipment broke down as soon as we got it to the house to begin loading. I called the manager of the U-Haul store we rented it from and he gave me a number to call for roadside assistance. He was too busy to get involved with helping. It was stressful. Also, the wire which connects the car carrier to the truck was not hooked up to the truck and car carrier when we left the store. When I called to tell the manager and let him know we needed that, he tried to say it must have blown off...no, it was never put on the truck. He finally admitted that, apologized and brought us the wire.

solange H.
Clasificación:

They are so busy that you do not get personal service

John F.
Clasificación:

The location I was directed to pick up my truck first was closed. I was rerouted to a different location, delaying the time I got the vehicle. At checkout, I asked the clerk if I had unlimited miles and he said yes. Only when I got the final bill did I realize he was incorrect. During my move I drove through rain. When I got to me destination, I realized the truck had leaked. Many of my possessions got wet. Perhaps it's time to decommission this vehicle???

JAQUELINE D.
Clasificación:

Everybody in there is rrally nice they treat you really good.

GREGORY M.
Clasificación:

Nothing.

Paul R.
Clasificación:

Update the radio system but otherwise fantastic expericence

Cecil H.
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I have no negative comment regarding the use of this location. The staff was very knowledgeable and pleasant. The moving vehicle was ready for me when I arrived. I would use the facility again.

david P.
Clasificación:

El cliente no dejó un comentario.

Jaron H.
Clasificación:

I was referred to this location after my requested truck was not available at a previous location. Unfortunately, I did not catch the gentleman's name at the Merchant St location, but he was very kind and professional. He was able to get me through the process and into a truck very quickly. He pulled the truck right to the front door and had me on my way. Thank you

Sam W.
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El cliente no dejó un comentario.

Krystal R.
Clasificación:

Everything was good. The staff was friendly and polite.

SARAH L.
Clasificación:

Everything was great! The young lady had excellent customer service. I will be back

Brenda O.
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El cliente no dejó un comentario.

Rosalinda R.
Clasificación:

Off course 👌

Richard J.
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El cliente no dejó un comentario.

Iwona G.
Clasificación:

Very professional and experienced employee made renting of the equipment time efficient.

Robert F. | First Impressions |
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El cliente no dejó un comentario.

Tommy B. | Overall Experience |
Clasificación:

Justin is a five-star manager.

Robin R. | Overall Experience |
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El cliente no dejó un comentario.

Jeffrey A. | Overall Experience |
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Justin and the staff were very accommodating.

heather b. | First Impressions |
Clasificación:

GREAT customer service 😍

Robert R. | First Impressions |
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El cliente no dejó un comentario.

Jeffrey A. | First Impressions |
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El cliente no dejó un comentario.

Zachary C. | First Impressions |
Clasificación:

Jadelyn and Lacourtney were super friendly when checking in for the storage unit. Jadelyn gave me a tour of the facilities and was very friendly through it all. Lacourtney has very good customer service skills, and was quick and efficient in checking me in. I will definitely recommend this facility!!

Neptali C. | First Impressions |
Clasificación:

Excellent customer service, very clean facilities and lots of helpful equipment for movement.

Gary S. | First Impressions |
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El cliente no dejó un comentario.

Emily P. | Overall Experience |
Clasificación:

I would highly recommend to anyone needing self storage. It was extremely convenient to be able to pick up the U Haul and access self storage in the same building. It was easy to load and unload items because you can back the truck up to the main storage entrance and they have a bank of rolling carts that are available to help get your items to your room! The storage area was spotlessly clean and the temperature controlled rooms added extra peace of mind that anything and everything you stored was safe. I would have to say this was quite possibly the most friendly and helpful staff I have ever encountered. It was very easy to find someone if you needed assistance and every person was knowledgeable. If I need self storage in the future and for anyone that needs self storage - you won’t regret choosing this location.

KATHERINE W. | First Impressions |
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El cliente no dejó un comentario.

Thomas F. | Online Move In |
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El cliente no dejó un comentario.

Stewart B. | Overall Experience |
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El cliente no dejó un comentario.

Temperance L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Roy P. | Overall Experience |
Clasificación:

Justin went beyond helpful. Very conscientious.

Tamara P. | First Impressions |
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Friendly service and convenient unloading of items for storage. Very clean and secure facility. Thank you!

Emily P. | First Impressions |
Clasificación:

Was helped by two associates and they were friendly, helpful and knowledgeable about the storage and equipment return. Took time to explain the facility and access to me even though it was near closing. They continued to be helpful and friendly during our “move in” the next day. Returning the U-Haul was quick and effortless. Would highly recommend to anyone looking for storage or truck rentals. Kudos to the associates for a clean, organized and user friendly location.

Kevin M. | First Impressions |
Clasificación:

Best storage facility ever. Period. Justin and his staff were truly amazing and went above and beyond. I never thought I would have such a great experience at a uhaul, but they proved me wrong. It was like having a personal concierge at a six-star hotel, even though the ratings only go up to five-star. They were that good.

Lesley G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Chase J. | First Impressions |
Clasificación:

On memorial day the guy that checked me out was cool AF. Glad they were open on my day off!

Linda W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mary H. | First Impressions |
Clasificación:

General manager Justin Thompson is in charge @ Leestown location and providing first rate service!! This gentleman went above and beyond the call to provide service to a number of people the day we moved in. Very cool , calm & collected during a very busy day. We highly recommend using this location for your storage needs or truck rentals. You will be pleasantly surprised at this gentleman's ability to process you in a timely & professional manner whether you registered online or just walk in. Well done Justin Thompson!

Michael C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

brian d. | First Impressions |
Clasificación:

Guy helping Dustin or Justin very polite n helpful

Mirian R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

trinity R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

William C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angie S. | First Impressions |
Clasificación:

St. Clair is super friendly & helpful!! Justin is always fantastic as well!!

Ashley L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Margaret D. | Overall Experience |
Clasificación:

Staff was very helpful in getting to our storage area. We had an appointment and were going to be 45 mins. late ,When I called they changed the reservation time. I have used U-Haul for many years .

William C. | Overall Experience |
Clasificación:

Very pleasant experience.

Luis C. | First Impressions |
Clasificación:

Great customer service

Jill C. | Overall Experience |
Clasificación:

Josh was very helpful!

Debbie W. | First Impressions |
Clasificación:

I would to have the 24 hour access soon. Super fast and easy to start the rental process

ryan l. | Overall Experience |
Clasificación:

Not being open past 5:00 pm is somewhat inconvenient, but the staff was super friendly and cooperative. Anne and Justin were very easy to work with

Maurica G. | First Impressions |
Clasificación:

Fast Friendly Customer Service I was In/Out in less than 10 minutes and on the road This facility is very update and very clean and convenient.

John B. | First Impressions |
Clasificación:

Ann was great to work with. Made signing up quick easy. Storage facility was clean and easy to get to my unit

ryan l. | First Impressions |
Clasificación:

Ann and customer service was superior and will ensure I will come back

Dennis B. | Overall Experience |
Clasificación:

Would be nice if you had better access to the storage area and didn’t need to use a cart

Andy E. | Overall Experience |
Clasificación:

Everyone was friendly! One of the best I’ve been too!

Brandon B. | Overall Experience |
Clasificación:

Good staff. Put my mobile storage units inside at a dock door because it might rain.

kenneth m. | Overall Experience |
Clasificación:

I have not had business with u-Haul for months, and You wanta review... well here ... 0.... your company is garbage to message me for a use not even in my name. Enjoy your Dissatisfaction rating.

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