Your people were very helpful.TODD O.
Customer Reviews for U-Haul Moving & Storage of Lebanon
Lebanon, PA 17042
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
very pleased thanks, keep-up the good work..BRUCE R.
Very awesome people!KEVIN F.
The manager and associates were all very professional, knowledgeable, helpful. It was a very good experience & I would highly recommend this uhaul location.Marie M.
El cliente no dejó un comentario.JONATHAN S.
El cliente no dejó un comentario.Karen O.
Very pleased with all aspects.JOANN R.
El cliente no dejó un comentario.HAROLD B.
Best to deal with Dchannumjr73@gmail.comDonald H. | First Impressions
El cliente no dejó un comentario.Joshua H.
Heck Yea Wade was great! :) Appreciate all your help and talking with ya when picking up the trailer.JOSHUA T.
El cliente no dejó un comentario.Kailyn M.
I paid the extra $60 for fuel. I understand that you provide me a sheet. But the entire process was an inconvenience to me. Just frustrated with the experience.Arnold N.
El cliente no dejó un comentario.NELSON S.
El cliente no dejó un comentario.EDWARD H.
Staff was extremely friendlySandra M.
Was closed after 6pmcandido L.
El cliente no dejó un comentario.Donna D.
Truck does not shift gears .....battery died to be told no idea how long it before help arrivedmichael W.
El cliente no dejó un comentario.Kevin D.
A great help and friendly. Made the transaction a breezeJonathan V.
El cliente no dejó un comentario.Jeffrey M.
El cliente no dejó un comentario.NATHAN P.
El cliente no dejó un comentario.GEORGE B.
El cliente no dejó un comentario.ROBERT N.
El cliente no dejó un comentario.EVELIN H.
El cliente no dejó un comentario.JOSEPH T.
El cliente no dejó un comentario.Aron T. | First Impressions
I was treated professionally and really appreciated that!Ronald K.
El cliente no dejó un comentario.MICHAEL F.
Everything Excellent.ELVIN R.
El cliente no dejó un comentario.Frank D.
I had mouse poop in my box’s and some of my stuff was eaten by the mice.Wanda R. | Overall Experience
Communication and time management of employees is lacking. I reserved a truck for pick up at 9am, didn't get truck until 1030. One employee working. Customer in front of me needed extra attention for check out which took approximately an hour and 15 minutes to place a hitch and hook up trailer(2 actually, first one lights were inoperable) . I offered to help in order to move things along , was told just about finished(took another 15 to 20. 9 others waiting including myself. The actual process for me to check out was around 5 to 10 minutes. Most of the people in line probably would have needed the same time as myself as stated by them. Also issues wth computer and credit card system, my data was not saved from when I first reserved truck. Also truck only had 5/16 of tank of gas upon pick up, yet employee made it a point as to how important it is for me to not bring it back empty. Drop off was smoother and quicker.michael S.
I waited 99 minutes standing in line to receive my vehicle. While the worker at the desk was installing a hitch on another customers vehicle, he found have helped the other 8 customers that were just standing around waiting. My entire day, as well as everyone else waiting with me, were all pushed back and delayed due to this incredibly long and unnecessary wait time for what should have been a 5-minute interaction to pick up a vehicle.Tyler J.
No issues at all returning our truck. Transaction was completed in the return lane with a very courteous associate.DAVID M.
El cliente no dejó un comentario.Kenneth K.
El cliente no dejó un comentario.Richard Evan C.
El cliente no dejó un comentario.SHERIF R.
El cliente no dejó un comentario.NANCY R.
El cliente no dejó un comentario.Justin S.
El cliente no dejó un comentario.JEFFREY H.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.MIGUEL N.
Truck was not setup for pickup, and set my whole project back - causing me to spend more $$$ in the process.Matthew M.
El cliente no dejó un comentario.MEGAN R.
Nothing, everything was great from the time we picked up to the time we dropped off :)TYLER W.
I scheduled my appointment online for 8 am. On the day I scheduled my hitch installation I was told there was only one person who could install the hitch and he was in a meeting and to leave my car and they would call me when it was finished. I got a ride home only to be called thirty minutes later to be told the installer (also the store manager) would be in a meeting all day and would be able to install the hitch if I brought the car back at 6pm. I spent an hour literally driving in a circle wasting my time and gas in two vehicles because of this location's incompetence. On the next day my vehicle was scheduled to have the hitch installed, I showed up in time but the installer / manager was not available. I was supposed to wait but after the first mess up I did not. I was told it would take only an hour to install. Two hours later I had to call UHaul directly to get a call back about my vehicle being completed.Michael S.
I got what I needed, when I needed it, the price was right, and the equipment worked fine. However the staff lacked customer service enthusiasm, especially when I returned the trailer at 5PM. Two men were at the desk when I walked in to return the trailer. No one greeted me. When I mentioned I was returning a trailer, the manager told his staff to unload the trailer. The staff didn't make eye contact, didn't say anything to me, just proceeded to unhook the trailer. No thank-you, no 'come again soon,, no 'how did the equipment work'. I don't have much choice in trailer rentals where I live, but if I did I would choose another dealership.DONALD B.
Excellent like always. You're the best.MARTIN C.
El cliente no dejó un comentario.Justin W.
Return process seamless and well organized. Received receipt promptly.THOMASQ C.
Do be annoying to regulars stupid questionsRICKY K.
Really good attitude. Helpful!WILLIAM L.
El cliente no dejó un comentario.Jose F. | Overall Experience
El cliente no dejó un comentario.THOMAS G.
The customer service was aweful. U could tell the guy at the counter did NOT want to be there. He told me the truck was in f1 slot. There was no f1 slot and when he came out he to further direct me he had an additude.JESSICA E.
El cliente no dejó un comentario.AYDIN N.
I rented a uhaul with tire pressure sensor and check engine light on. The passenger seat was ripped up. One of the workers block my rental with another uhaul truck knowing I was going to move it. The process for confirmation took 30 mins of my rental time. Overall dissatisfiedSylvana Q.
El cliente no dejó un comentario.Christina B.
El cliente no dejó un comentario.harrison P.
El cliente no dejó un comentario.Ray K.
El cliente no dejó un comentario.CHRISTOPHER E.
El cliente no dejó un comentario.JUAN T.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.Ryley K.
El cliente no dejó un comentario.Milagros T. | First Impressions
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.LIZETTE S.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.JORGE R.
El cliente no dejó un comentario.DERECK R.
There was screeching with the vehicle when you made turns, the back of the vehicle was not cleaned. However, the staff was hilarious and professional. I definitely would recommend them again.SAVANNAH S.
Great customer service, smooth transaction.DONALD T.
El cliente no dejó un comentario.MICHAEL F.
The truck on the inside looked like it hasn't been wiped down ever. Especially since we are mid COVID they should be taking more precautions. Also they charged me for gas they claimed it was full when I received it but it was on 3/4 full. So that's where I put it. I really didn't even want to take the truck out of the lot due to how disgusting it looked on the inside but I really had to move into my new home. I refuse to go to this location unless things become a lot cleaner.PAUL N.
El cliente no dejó un comentario.CHRISTOPHER A.
The employees needs to learn how treat clients with respect and a positive attitude.JONATHAN O.
Everything worked out well.James A.
El cliente no dejó un comentario.Lewis C.
El cliente no dejó un comentario.DWIGHT B.
El cliente no dejó un comentario.Jassmyn L.
Whole experience with uhaul was poorBlake M.
They tried to bill me for 2 days. And the guy checking in my truck says it happens a lot. So if something doesn't seem right ask questions.AMY G.
Customer service was horrible. Very rudeFRANCHESCA R.
El cliente no dejó un comentario.Glenn W.
Had truck booked for a week. Got a call the day before that it wouldn't be available, and that I'd have to drive 40 minutes further to pick up the truck I had booked at another location. Arrived at that location and there was no truck there. Called UHaul, they said I was wrong and there was in fact a truck there. I told them I'm not crazy, there's nothing here. They forwarded me to customer service who found out that the previous renter had never returned the truck. Instead of calling that person and asking why they were late on returning their equipment, they told me I'd have to wait until the next day to rent a truck since there was apparently not a single other one available that day. So the next day I went to pick up a truck from my original location, check in was smooth this time but the truck was absolutely filthy. It looked like soda had been spilled everywhere. The dash, cup holders and seats were covered in sticky residue. Interior was full of dirt and candy wrappers. The flies were having a hay day inside this disgusting vehicle that had obviously not been cleaned between renters. Overall, this was a pretty terrible and disgusting experience. I'd had some bad experiences with UHaul in the past, but this one takes the cake. No discount or reimbursements were offered. At least now I know to just go with Penske next time.Dallis B.
used the app to pick up the truck. easyRussell D.
El cliente no dejó un comentario.DARRYL S.
El cliente no dejó un comentario.JENE D.
I filled the gas tank as far as I could.. when I got there and they did the check out.. the guy doing the process said I was short of the amount that was in the truck when I got it.. so pretty pissed about paying $16 dollars for 3 gallons of gas.. I hope I never have to rent a vehicle from you scam artists again...JASON K.
El cliente no dejó un comentario.JONI K.
Manager rude he actually work like he hate the jobHECTOR M.
Great customer services very helpfulESTEFANYE M.
For some reason, the interactions with staff are not courteous or professional. Staff seems almost angry that you would be there to book a truck. Staff needs training in professional development and customer service.ROBERT T.
Always the best experience everMiguel M.
El cliente no dejó un comentario.VIRGINIA N.
El cliente no dejó un comentario.PETER P.
The Reps in this store were very friendly and kind! This helps especially when moving, cause moving is stressful ðŸ˜¬Angie A.
El cliente no dejó un comentario.Glenn A.
El cliente no dejó un comentario.Wanda R. | First Impressions
Getting to the locker was easy and the associate at the site was very helpful. I was very happy with the whole experienceJacob W. | Online Move In
El cliente no dejó un comentario.rita g. | First Impressions
Ryan was very, very helpful. With all the stress i was under, he was very understanding.Lisa S. | First Impressions
Servicios adicionales en esta ubicación
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