online u-haul website for after hours dropoff of trailer did not accommodate trailer dropoff...only vehicle dropoff...recommend you adjust accordingly. rental contract states this feature is available but when attempt made to dropoff after hours at final destination, website did not provide advertised feature.Jeffrey P.
Customer Reviews for U-Haul Moving & Storage of Leavenworth
Leavenworth, KS 66048
(Next to The Home Depot)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We made the reservation 30 days in advance, when the day came we had to drive 30 miles to pick up the truck. They had just replaced the windshield the day before and the cab was full of broken glass shards. I had to go find someone to blow all that out. Return was a bit confusing but did end up being pretty easy .Robert S.
El cliente no dejó un comentario.Doris I.
Make sure the mileage is right on the vehicle every timeTereasa B.
El cliente no dejó un comentario.Kassondra J.
great team thereSimon G.
El cliente no dejó un comentario.Joel B.
El cliente no dejó un comentario.Matthew S. | First Impressions
Great experience. They had a great attitude even with it being one of the busiest sold out weekends. GraciasMatthew D.
El cliente no dejó un comentario.Gregory B.
El cliente no dejó un comentario.Anthony P.
The staff was professional and prompt. Thanks.Jeffrey F.
Staff was very helpful and friendly. Would highly recommend to friends.Andrew P.
El cliente no dejó un comentario.RYIA G.
We had reserved our truck for 6:00 AM. They called the day before our move and told us we could not have it until noon. That will cause us not to use U-Haul again. That really impacted a lot of different things - having to get a hotel because we could not pack in the time frame needed. Moving around people we hired to help us move. When we spoke to the service desk, we were told that the equipment could not be guaranteed. When you reserve a month in advance, you should be able to guarantee the equipment.Joseph C.
BIG FAN of the Leavenworth store. You are very fortunate to have Richard on your team.Barry M.
The gentleman who picked up my equipment was very friendly and helpful.Eric L.
Excellent customer service. The employees were very friendly, quick and helpful. Thank you for the positive and easy going experience.Micheal L.
El cliente no dejó un comentario.Aimee Y. | Overall Experience
El cliente no dejó un comentario.cordell v. | Overall Experience
El cliente no dejó un comentario.Stephen L.
A professional staff with great customer service. They are experienced with helping customers resolve all relocation and storage issues. Highly recommend this Leavenworth U-Haul facility.Ruben I. | Overall Experience
Great Location! However, it's the U-haul system that needs work. Had a confirmed truck nearby and MOVING DAY they call to say the nearest one is now 45 minutes away. Plus they charged for the extra truck mileage despite promising to the contrary. NOT using U-haul again!Greg B.
El cliente no dejó un comentario.Janelle D. | First Impressions
Great customer service.David M.
First and requested location, â€˜Uhaul Neighborhood Dealer (748 Delaware St, Leavenworth, KS 66048) was unavailable. Trailer wasn't ready and the owner/manager never showed up. The second location stepped up and provided me with the requested trailer.Bryan W.
El cliente no dejó un comentario.Shemika L.
El cliente no dejó un comentario.Jessica M.
El cliente no dejó un comentario.Kattie J. | Overall Experience
It was wonderful to be able to pull up and into the garages to load and unload. We needed up moving in the rain on our way out of storage and this feature was a move saver!Jennifer F. | Overall Experience
El cliente no dejó un comentario.Richard K.
Check equipment and make sure it's in working order before it's rented out. We took our 26 ft truck and loaded it full and when we hooked up our auto transport the lights wouldn't work. After trouble shooting it was decided that it was the truck, not the trailer that was the problem. This delayed our transport due to only being able to drive during daylight hours. This was not even where I was supposed to pick my equipment up in the first place but since there was no one at the first place when we arrived to pick up, our pick up location had to be changed which also delayed our packing and plans for transport across the country. Overall NOT a good experience! :(Misty M.
El cliente no dejó un comentario.CORRINE S.
El cliente no dejó un comentario.STEVEN F.
El cliente no dejó un comentario.Nathan B.
El cliente no dejó un comentario.MICHAEL N.
El cliente no dejó un comentario.Wyatt S.
El cliente no dejó un comentario.Terry B.
Even though we had paid for extra days to keep the truck they kept arguing that we owe money. It wasn't until we pulled up our receipt that they finally believed us.Larry M.
El cliente no dejó un comentario.Joseph P.
El cliente no dejó un comentario.Gerald M.
El cliente no dejó un comentario.JAMES C.
Theresa and crew are exceptional. I have found them all to be equally helpful and knowledgeable. They care and it shows! Thanks to all there!!!!GEORGE H. | First Impressions
El cliente no dejó un comentario.James H.
Your website stinks! When I booked this trailer, I entered one location but the website changed it to another location without really making it crystal clear that it was a DIFFERENT location. This is NOT the first time this has happened. If you asked me about my experience at the first location (9050 NW Prairie View Rd, Tiffany Springs, MO), I would tell you it sucked! The kid behind the counter was inarticulate and mumbled his responses. He had to get his manager who was one of the rudest customer service people with whom I've ever interacted.James H.
It was just a hot mess. The power was out, the equipment that we reserved wasn't available, but the attendant we worked with was awesome. Black gentleman from Louisiana did everything in his power to get us taken care of regardless of the circumstances.Catherine M.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.Scott B. | First Impressions
Safe, clean, and conveniently located storage really helped me during a time of transition. The office staff was friendly and helpful. I have recommended UHaul Storage to my local friends.Karen L. | Overall Experience
El cliente no dejó un comentario.Scott B.
Not enough words to describe the help and support provided by the staff and manager at the U-Haul facility in Leavenworth, Kansas. Best experience in the worst of circumstances. Gracias.James W. | Overall Experience
Very clean, friendly and helpful staffsheryl p. | Overall Experience
El cliente no dejó un comentario.Michael C.
I was missing a dolly but everything else went smootAmy Lou G.
El cliente no dejó un comentario.Lori C.
Our reservation was changed so many times, and when I tried to get it back to something closer to what we needed, I completely lost the truck we wanted. We didn't get the original truck we wanted; instead of 26 ft we got 15 ft. Instead of 8 am pick-up and having our full time, we didn't get the truck until 12:30, and they still made us have the truck back at 7. I would get confirmation for the reservation, then later get a call changing all of it. It got changed from 8 am, to 2 pm, to 11 am (with a much smaller truck), to noon. When my husband went to pick it up at noon, they didn't have it. They finally let us have another 15 ft truck that was supposed to be for someone else, but only on the condition that we would have it back at 7 for the next people to use. We got to use the truck for less than 6 hours. They still made us pay full price, though.JONATHON E.
El cliente no dejó un comentario.Cody P.
The pull inside- unload doors at rear of building should be accessible after-hours, in case people can't arrive during normal operating hours. We saw no difference in front versus back, except for ability to pull completely inside in the back. Very inconvenient if you have alot to unload and your unit is at the back of building.Linda D. | First Impressions
El cliente no dejó un comentario.RONALD W.
I paid my storage fees thru autopay on 6/28 moved out this weekend on July 4 when I went to close my account they said I would still be charged for the entire month that is unacceptable for you to charge after I move out and not refund any of my 115 dollars for the month of July Especially since I only used it for 4 days and you are okay keeping my $ and renting it to someone else and make double the money!! Very band business !! I would really appreciate a refund and to know that a real person reads thisTeena A.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Antonio F.
When I picked up the equipment for one-way I was told I could drop it off anywhere after getting to my destination which turned out to be a lie. After that I turned in the equipment 12 days early. I was told I will not and cannot be reimbursed for all the extra days that I paid for. I understand the 5 day flare rate fee for the trailer but I paid for up to 35 more days. The lady on the phone that I talked to told me it was because we prevented other families from being able to rent it and that's why we I would not be reimbursed. However turning it in early does help them. This is bad business practice and was not even built in the contract. If that's the case then it should be put in the contract. It seems they make you turn it in late with extra fees or if you turn it in early you are still screwed.Anthony E.
Everything was great!Benjamin S.
Profesional staff that is experienced with helping military families. We had last minute changes and they out of the way to help our family. They provided recommendations to solve our last minute changes. A big Thank you to all the staff and management at the Leavenworth U-Haul facility.Ruben I. | First Impressions
El cliente no dejó un comentario.Ashley T. | First Impressions
Fast friendly service from staff. They also help us with change of plans at last minute. They provided recommendations especially since we're so tired that we couldn't think straight. They went above duty to assist our family. We are grateful to all the staff at this location.Ruben I.
El cliente no dejó un comentario.Carl T.
The truck leaked water.. ruined multiple boxes of property.Kyle C.
Drop off staff conducted a thorough inspection to ensure the next customer has an operational equipment.Angel E.
El cliente no dejó un comentario.Michael R.
The lady working the check-in outside was very friendly and helpful. Painless process.BRIAN B.
Nothing, the staff was very helpful with both a pre-tow inspection and on the day I picked up my rental. Very very helpful!Marisa L.
They sent me a email receipt and it was $85,78 but they took out $98 bucks tried to call and got no help at allNatalie R.
El cliente no dejó un comentario.John D.
They were going to charge a wrongful location drop off. When we picked up the uhaul they put it down as unsure so we had to wait for them to correct the problem. Although the fees are outrages. Charging me over 800 is crap and price gouging. I think uhaul needs to better understand there dealers and customers.Andrew W.
Teresa and Jeff plus all the staff are friendly courteous and helpful with anything anyone needsTeresa M. | First Impressions
Dedicated employees to their job well done!James W.
El cliente no dejó un comentario.RICK B.
In and out in a timely fashion.CHRISTOPHER C.
El cliente no dejó un comentario.Gregory S.
Excellent experience all the way around.Terrence B.
El cliente no dejó un comentario.AARON S. | Overall Experience
There is nothing I can think of. The employees were very friendly and knowledgeable. I was able to walk in get what I needed and be on my way. The only minor thing is the truck was not located were it was listed in the computer, it was on the other side of the parking lot but that only took a minute to figure out so no big deal.James M.
El cliente no dejó un comentario.Kaitlyn T. | Overall Experience
El cliente no dejó un comentario.Benjamin S.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.Tracey C.
Navigation through the online process had hiccups, it kept pulling out of my bank account then crediting then debiting about 3 or 4 times. It didn't give me the place to put the code for the free storage. I had to get a refund in person, which was great. Overall, I was happy with the move. The only negative was the ramp should be longer.Sherri S. | Online Move In
Make sure furniture pads were available.Shawn D.
El cliente no dejó un comentario.Tracy S.
Staff was amazing. I really appreciate them.Christopher M.
El cliente no dejó un comentario.Tom W. | First Impressions
El cliente no dejó un comentario.Mathew M.
El cliente no dejó un comentario.James F.
Driver mirror needs tightened!James W.
The staff was amazing! Polite and prompt. Got everything taken care of.KARANAYA P.
El cliente no dejó un comentario.Andrew D. | Overall Experience
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Steven T.
El cliente no dejó un comentario.Sheena R.
Jerry was very professional and helpful.Sean F.
El cliente no dejó un comentario.Ronald H.
Would highly recommend this location when renting from U-Haul. They seem to have most everything. They were also friendly and when I was having a lot of problems changing out my ball on my hitch, they let me borrow one. Was really nice to see it not always be about the money. Not that they would typically be allowed to, but it was a really nice touch.Damen K.
El cliente no dejó un comentario.Todd L.
El cliente no dejó un comentario.Rosa K. | Online Move In
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.Dominae W. | Overall Experience
I appreciate the staff searching other uhaul dealers inventory for equipment they don't currently have on site.James A.
El cliente no dejó un comentario.Kalynn G.
You made my travel safely and easily. Thank you allAli a. | First Impressions
Hours of operation at store were different than what the phone said. I showed up at 1815 thinking the location closed at 1900 because that is what the automated system said it closed and come to find out the automated system is wrong and this location actually shuts down at 1800.TIMOTHY C.
Manager and staff are very helpful friendly and accommodating.James T. | Overall Experience
Everyone at this office was very friendly and helpfulMarlo L. | First Impressions
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Shaelyn K.
I was extremely upset with UHaul and its terrible customer service. I used the website to book my reservation. I booked a 17' truck with mileage at .79 cents per mile. After I clicked confirm, my reservation changed to $1.09 per mile. Then after having my confirmation, I was told that Uhaul does NOT have 17' trucks so I had to take a 20' for a higher daily rate. Bait and switch tactics like this should be illegal.Daniel W.
Ensure the vehicle scheduled for pickup outside business hours is the right one and the keys are actually in the key box for pickup. Although Uhaul reduced charges for the rental, it put us two hours behind our schedule and caused a ripple effect with our other timelines.David M.
Need more employees and need improvement for deaf communicatedKENNETH L.
El cliente no dejó un comentario.Megan V. | Overall Experience
El cliente no dejó un comentario.shane B.
El cliente no dejó un comentario.Lorenz G.
The staff was amazing. I needed a last minute rental, and they got me right in. Everything was great the truck, the staff, and the quick renting and return. Graciaslauren A.
The girls that work there were super helpful and helped me out when I had showed up the day before I made my reservation (completely my fault, I reserved the wrong day) but they were able to get me squared away and in the truck I had requested in less than 10 minutes! Would def recommend! I'd I need a Uhaul or storage in the future I will be using this location for sure!Amy Y.
They were awesome!! Thank youBrandon B.
El cliente no dejó un comentario.DIEGO P. | First Impressions
Staff was Very Knowledgeable And their Service was Exceptional.GEORGE J. | First Impressions
El cliente no dejó un comentario.Bruce R. | First Impressions
El cliente no dejó un comentario.Andrew D. | First Impressions
El cliente no dejó un comentario.Thomas N. | First Impressions
Too expensiveTAMMY L. | Overall Experience
I enjoyed my experience at this location. Amanda went out of her way to assist me and I greatly appreciate it!LaShanda W. | First Impressions
El cliente no dejó un comentario.Richard S. | First Impressions
El cliente no dejó un comentario.Gary W. | First Impressions
El cliente no dejó un comentario.James W. | First Impressions
Great Service Overall! Staff are professional and friendly ; I will recommend this U-haul facility for future services. Thank you kindly, H.MHERBERT M. | Overall Experience
El cliente no dejó un comentario.John G. | Overall Experience
El cliente no dejó un comentario.Chrisandra H. | Overall Experience
We decided to see if U-Haul was open on Easter Sunday. We were amazed that it was and our experience with Amanda's assistance was over and beyond our expectations. Amanda was incredibly helpful, understanding and found a solution that worked for us. Amanda's knowledge and assistance totally sealed the deal on us deciding to go with a self service move.TIMOTHY H. | First Impressions
El cliente no dejó un comentario.William L. | First Impressions
El cliente no dejó un comentario.Jennifer H. | Overall Experience
El cliente no dejó un comentario.Bernice G. | Overall Experience
El cliente no dejó un comentario.David A. | First Impressions
Great Customer Service and storage facilities are well maintained.HERBERT M. | Overall Experience
El cliente no dejó un comentario.britt j. | Overall Experience
In the beginning (when trying to secure business) the staff, manager Teresa was very informative and nice. Toward the end, and/or when trying to secure a different space, I was told corporate held spaces, nor would they communicate timely, which cost me an additional $39.95 (month storage)by being a day outside of the grace period and there was no pro rate as per one of the representatives. When trying to rent a trailer, another representative was pushing a lot of buttons and not communicating what was being done, states that my information is not in the system (sounds fraudulent and indicative of mischievous activities). You're in a customer service roll, you deal with customers, you have to talk to people, have them understand what you're doing... You are the face of uHaul. Thus far, unsatisfactory performance all the way around. Disappointed!courtenay r. | Overall Experience
Staff was very helpful and friendly. They took the time to explain all the details to me. I appreciate the quality of professionalism and courtesy.Tanyta M. | First Impressions
Best moving/storage experience. Management is top notch and made sure I was taken care of. I will only use and recommend this U-Haul location in Leavenworth.Joshua B. | Overall Experience
Easy access. Clean. Well lit.John B. | Overall Experience
It would be nice if I could access my unit 24/7 or at least till midnight but besides that I love this facility especially the garage that allows you to get out of the weather while you load and unload!Richard M. | First Impressions
El cliente no dejó un comentario.David A. | Overall Experience
El cliente no dejó un comentario.Joshua B. | First Impressions
El cliente no dejó un comentario.Joshua B. | First Impressions
Our 10x20 storage unit was not 10x20, rather two 10x10 units. This was not disclosed anywhere. One of the first units we were assigned had a pole going right through the middle of the unit, taking up space and usefulness. Pricing on our map of units was inaccurate (according to the worker.) We were able to exchange units but the set up was far less than ideal for moving a 26 ft Uhaul worth of items to storage. Very narrow hallways & one 10x10 unit had a large roll open door, while the other 10x10 unit had a much smaller walk through door making it very difficult to maneuver large items.Sara H. | First Impressions
El cliente no dejó un comentario.Michael U. | Overall Experience
El cliente no dejó un comentario.Dawn H. | First Impressions
Great location. Very clean. Community share. Easy access with convenient truck access. Great people.ronald g. | Overall Experience
I will never use this location again for a storage facility. I am so unhappy! And I will never recommend to any of my friend or family!!Lacey C. | First Impressions
El cliente no dejó un comentario.FLOYD C. | First Impressions
Teresa treated me very well! Very knowledgeable and friendly! Here staff were second to no one!!' Great Job!Charles w. | First Impressions
best uhaul exp I've ever hahTerry H. | First Impressions
Personel were knowledgeable and friendly.James J. | First Impressions
THere was a red tag on the door saying "do not rent. Rat trap missing." pretty disconcerting.Michelle H. | First Impressions
El cliente no dejó un comentario.Charity F. | First Impressions
Great staff and great facility!!!!!!!!!Aubrey C. | Overall Experience
El cliente no dejó un comentario.William V. | Overall Experience
El cliente no dejó un comentario.Latoya W. | Overall Experience
Teresa and her team are absolutely AMAZING! Over the years I have has several storage units and never has the staff been as wonderful as this one. Thank you all so, so, so much!DANELLE G. | Overall Experience
El cliente no dejó un comentario.nicole m. | Overall Experience
El cliente no dejó un comentario.Calvin G. | Overall Experience
El cliente no dejó un comentario.Aubrey C. | First Impressions
El cliente no dejó un comentario.Rachel F. | Overall Experience
El cliente no dejó un comentario.Timothy D. | Overall Experience
Great customer service.Daniel L. | First Impressions
El cliente no dejó un comentario.Kenneth Z. | First Impressions
El cliente no dejó un comentario.Justin B. | Overall Experience
The staff members we interacted with throughout the whole process---Teresa, Ali, and Jason---were exceptional. They relieved a big part of the stress of a big move. They should all be commended for their professionalism, courtesy, kindness, and eagerness to provide the very best customer service.RICHARD B. | First Impressions
El cliente no dejó un comentario.Luis T. | First Impressions
The staff was friendly and helpful.Justin B. | First Impressions
El cliente no dejó un comentario.William V. | First Impressions
I had a great experience in the store. The staff was friendly and helpful. One of the members spent a good amount of time trying to resolve an issue higher ups in the company had made. Ridiculous that I reserved a unit and the store was unable to get me that unit because of flaws in the Uhaul system. Now, I had a truck full of stuff. So I had to spend more money to get a unit size I didn't make the reservation for! Like that's not my issue y'all messed up! Big props to Ali who was working at the time. I was searching for other storage places when he told me the news. However, he was able to find me a similar unit and really sold me with his customer service.Montezia S. | First Impressions
Very clean and neat building . I lost my card my uhaul card I dropped it there I think somewhere next to the box 1679Bruce F. | First Impressions
This is the best storage place i ever been to.Deborah G. | First Impressions
The clerks were very helpful and pleasant to work with. They are two fine young me who take pride in what they are doing.Maximilian e. | First Impressions
El cliente no dejó un comentario.Diana N. | First Impressions
Great staffJames B. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have the largest selection in the industry!