They were great, I on the other hand was late to bring the truck back on time. But things worked out well," because of the insurance and deposit", and I needed itvernon j. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Lawton
Lawton, OK 73507
(@ Ft Sill Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very friendly and politeMalcolm H.
I didn't have a ball mount so I bought one with my trailer rental. The uhaul employee put it on and hooked up the trailer and told me I was good to go. A few miles later when I had to go up hill a bit, the ball mount slid out and it and the trailer hit the ground and my car. Scared me to death. My kid was in the car with me. The uhaul employee didn't put the bolt and pin in to hold the ball mount. I'm lucky it happened before I got on the highway and nobody got hurt. Maybe if the employee wasn't so busy texting their son they would have remembered a super important part of hooking up a trailer. I still have to see what all damage was done to my vehicle.Jamie D.
All goodwilliam N.
El cliente no dejó un comentario.Aubin M.
The trailer's tires were all around 30psi when they needed to be around 65psi. On top of having to fill all the tires with air, the passenger rear tire had a bolt in it causing a massive air leak. It was at 5psi. After contacting the store, we contacted Uhual help to get the tire fixed. It took closer to 2 hours than the 1 that was estimated. We were stuck waiting with my wife and toddler so it was a long 2 hours. All in all this would have been prevented if the store took the time to fill the tires to the correct psi.Matthew B.
They took care and received the equipment back. Absolute quality serviceALAN G.
The staff was friendly and professional.donna W.
Fix were you drop the keys thanksHenry R.
You really should have your sales people stress, emphasize the pick up time for the vehicle. It was disconcerting to find out that I might have forfeited my equipment rental because I missed my pick up time by an hour. Also the drop off time is in equally small print on the contract.Pat S.
El cliente no dejó un comentario.Xann L.
Check engine light came onPrinda C.
El cliente no dejó un comentario.Shamaletha D.
The guy that helped me was very caring and understandingAmanda H. | First Impressions
Manager on duty Heather Laton helped me to recover the fuel cost on pickup as we brought the vehicle back full. She also helped recover the cost of a replacement air filter when we had a check engine light. Auto Zone did the sale and install. Ms. Laton was courteous, knew her resources and never made me feel uncomfortable.Lisa B.
The location I wanted did not have the equipment that I needed so I'm going to travel extra far to get what I needed then when I got to the location that had my quick they didn't have the items that I purchased just the trailer I had rented so I had to spend an extra hour in the store with the person on the phone the location that I had originally wanted to go to to try to figure out how I can get the items that I had purchased this is not the first time something like this has happened each time it's just getting worse and worseThomas S.
El cliente no dejó un comentario.Susan H.
El cliente no dejó un comentario.Burl S.
We had a flat tire on the car carrier and luckily exited the freeway right at a UHAUL Center. But to my dismay they could not fix the problem or swap the trailer. I had to call roadside assistance and they took an hour to get there. Please let your stores have other options than just say call a number. Plus we had to remove the car so my wife went ahead and continued the trip in her vehicle. Then I had to pay a "Wrong Drop Off Location Fee" to leave the carrier at that location. Didn't make sense to pull an empty car carrier another 250 miles. Wish they could have realized that and waiver the charge.Richard M.
El cliente no dejó un comentario.Sherrill H.
El cliente no dejó un comentario.Jesus V.
El cliente no dejó un comentario.William P.
n/a Staff was very hepful and friendly at all the locations I have visited during this long one moth moving process. I have used a couple of U-haul items and each time it was very pleasant and convenient. I guess that is why they are the biggest and best in the moving business.David P.
Keep up the great work.Randy G.
Equipment was not in a maintenance state for the move; Equipment was poor, dirty and not ready for the move; power steering and brakes failed into trip causing catastrophic delays and came very close to causing loss of life and loss equipment and propertyFrancisco C.
El cliente no dejó un comentario.edward T.
El cliente no dejó un comentario.wilma r. | Overall Experience
El cliente no dejó un comentario.Henry F.
El cliente no dejó un comentario.Myra B.
El cliente no dejó un comentario.Reyna D.
Very friendly and helpful customer service. Appreciate it!Emma S.
You can't improve on perfectionHARRY J.
El cliente no dejó un comentario.Neil G. | Overall Experience
El cliente no dejó un comentario.James C.
Reduce the mileage rate alittlePhilip G.
El cliente no dejó un comentario.Mary K.
El cliente no dejó un comentario.AMANDA S. | Overall Experience
The girl helping me farted before taking my moneyJOSHUA J.
Quick and easy.Robert K.
El cliente no dejó un comentario.tara H.
Need more staffing. I know, I'm preaching to the choir.Catherine D.
El cliente no dejó un comentario.DAVID S.
I was made the feel like a potential uhaul thief and was made to give a lot of I for stump I've never had to give before before renting this truck. The truck itself was very run down and damaged and gross. I will not be using this location again. I didn't actually even choose this location, I was redirected here after my initial booking location said they didn't have the truck that I needed.Amber K.
Nothing, everything was fine.Victor G.
Don't regress from what you're doing!Melvin B.
El cliente no dejó un comentario.RaeShel H.
Great customer service reps and easy and convenient access to storage unit..Darryl D. | Overall Experience
El cliente no dejó un comentario.Kristina S.
Very professional staffJoshua B.
El cliente no dejó un comentario.Carl S.
I have used the Lawton U-Haul and storage for five years. Services always meet my expectations. Travis is an excellent service agent- friendly, efficient, and I try to work with him every time. The online and messaging bookings are also state of the art!JAMES H.
Was perfectTerri S.
El cliente no dejó un comentario.Kelly S.
El cliente no dejó un comentario.derek M.
Improve the customer service computer systems. They were making it take longer to check out customers.Jessy C.
El cliente no dejó un comentario.Terry E. | First Impressions
The crew was super friendlytara H.
They were extremely busy and didn't have enough personnel.Shantae C.
Prices could be more reasonable.Myra B.
The only problem that I had was I had a blow out on one of the tires tires around 3 o'clock 3 o'clock in the afternoon And it took them till 230 the next day For them to have the tires put onto the truck They combed me one day But half that day was lost due to waiting on the repair person to show up to fix it so technically I only received a 1/2 A-day of That upset me very muchNichole G.
This isn't about the locations,, this is about U-Haul policy and equipment. When two items are ordered together in advance, they should be available at the same location. There should be specific trucks with cruise control and a bigger pedal area for cross country trips, my legs have never hurt this muchJeremy K.
El cliente no dejó un comentario.Kenny J.
El cliente no dejó un comentario.Chris N.
Cab of vehicle was full of dog hair.Eric N.
El cliente no dejó un comentario.Nancy S.
Workers were so friendly and kind to me! Very helpful and answered all my questionsKristina S.
El cliente no dejó un comentario.Cornelia P.
I have never had a bad experience @ this location. Employees are always friendly and helpful. Free coffee would be nice.Laura G.
El cliente no dejó un comentario.Harlan K.
El cliente no dejó un comentario.Patrick A.
El cliente no dejó un comentario.MARY M.
El cliente no dejó un comentario.joe P.
Very nice people. Very kind!Cleason M.
El cliente no dejó un comentario.Laura G.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.james a. | Overall Experience
El cliente no dejó un comentario.Loretta W.
El cliente no dejó un comentario.Seth O.
El cliente no dejó un comentario.Mary C.
El cliente no dejó un comentario.kerri L.
Nothing, Everyone seemed very helpful and friendlyMark B.
In Lawton there's like three UHAUL all off Cache/ Ft Sill. I was very confused each time trying to pickup all my stuff. However, all the staff was friendly and I was able to get all my products in a timely manner. They let me pick up the trailer last and literally hit the road after getting my vehicle on the trailer. We traveled from Sill to Bliss with no vehicle issues and only had to gas up a few times! No issues whatsoever, thank God and thank Uhaul! Would highly recommend and use again!Emily M.
El cliente no dejó un comentario.Christopher F.
El cliente no dejó un comentario.Jessie H.
Always curiousRonald T.
El cliente no dejó un comentario.Brenna T.
El cliente no dejó un comentario.Emily F.
El cliente no dejó un comentario.Lacretia M.
Everyone was excellent!!KATHLEEN S.
The trailer I ordered was not there when I got there. I got a 6 by 12 with ramp . I left with one without a Ramp . But was picking up a item the next morning . So I had to by Ramps which I wasn't expecting. Guy only gave me 5 bucks off . Other then that all the employees at that location were AMAZING.Logan S.
Zach Walls did not do an adequate job of ensuring the trailer worked. He â€œconnectedâ€ the trailer, told me to turn on my hazard lights, then told me everything was good. This was very incorrect. I checked the connections myself later that night, and the wires were frayed. One of the connection pieces on the trailer couldn't even connect to the piece on the hitch because it was so damaged. I was very disappointed and upset that he let me leave with a defective trailer, which is extremely unsafe.Morgan M.
El cliente no dejó un comentario.Melissa D.
El cliente no dejó un comentario.Anthony J.
Customer service employees were great! Got everything handled for me on pickup and return.Carl S.
El cliente no dejó un comentario.Janice M.
El cliente no dejó un comentario.Eric W.
El cliente no dejó un comentario.rene R.
I never did receive a receipt firstname.lastname@example.orgRobert L.
Truck had blown fuses. Zack Walls hooked up our tow dolly and DIDN'T hook up lights on dolly. They wouldn't have worked because of blown fuses anymore.Kevin L.
staff very fast and friendly in and out without a doubtMICHAEL M.
NDLarry J P.
El cliente no dejó un comentario.Dawn D.
I really appreciated the attentiveness and courtesy of Jordan the representative I had the pleasure of working with. Very helpful and friendlyDavid L.
El cliente no dejó un comentario.andrea T.
El cliente no dejó un comentario.Shalamar B.
El cliente no dejó un comentario.Brooklyn F. | First Impressions
El cliente no dejó un comentario.Arthur S. | Overall Experience
El cliente no dejó un comentario.horst r. | First Impressions
Staff was very kind, even when the computers were messing up!!KIELEY A. | First Impressions
El cliente no dejó un comentario.LUWANA P. | Overall Experience
El cliente no dejó un comentario.AMANDA S. | First Impressions
Zack was great it was the woman with the baby that was bag and wouldn't help the younger guy out as it seemed he was a new system. She rented a storage to us that was sissy rented to someone else, she was ride and it really upset me and my fiance! She was an idiot really!BRETT W. | First Impressions
Due to snow storm there was Ice on the ramp entrance that was not cleaned by the staff using salt creating a hazard to customers. Laziness on the staff. Otherwise good.WILL E. | First Impressions
El cliente no dejó un comentario.Victor L. | First Impressions
El cliente no dejó un comentario.Jacob C. | Overall Experience
El cliente no dejó un comentario.JOHN P. | First Impressions
El cliente no dejó un comentario.Debra D. | First Impressions
El cliente no dejó un comentario.ALBERT H. | Overall Experience
Would like to thank Travis for assisting me with storage turn-in. He explained the process to follow for a smooth transition. Thanks Merline Leday Mauneymerline l. | Overall Experience
Didnt like having to check in at the office each time. Would have been nice to be able to just access storage unit by the door. Lighting outside would be nice to. Especially at the loading docs. Other then that it was ok.Amy K. | Overall Experience
El cliente no dejó un comentario.Ricardo L. | First Impressions
El cliente no dejó un comentario.sherry D. | Overall Experience
El cliente no dejó un comentario.Temeka S. | First Impressions
El cliente no dejó un comentario.BRIAN H. | Overall Experience
El cliente no dejó un comentario.Olivia W. | First Impressions
Every time I went to my storage it seemed to have people sleeping in one of the units. Also it was super inconvenient to maneuver through your very narrow hallways. One of my units had visible rat dropping and there was rat bait 8n my unit so uhaul is obviously aware of the issue. Several of my boxes were chewed through, I'm assuming rats. I will not recommend this storage facility. The bald guy employee was the only one worth anything I'm my opinion.Kara J. | Overall Experience
El cliente no dejó un comentario.Eric G. | First Impressions
El cliente no dejó un comentario.dreama h. | First Impressions
I was disappointed to find there were no carts to assist with moving larger objects. This made the trip up the stairs even more inconvenient. Other than that issue the facility is clean.Robert J. | Online Move In
I will not mention any one name! Every last person that crossed my path or assisted me in any way were always friendly, professional, helpful and knowledgeable! I feel like family in a way! To all storage employees, thank you all for being so kind in all that you do! Big hugs and many blessings to you all!!Tiffany M. | Overall Experience
Had nothing but problems with uhaul after trying to sign over my belongings to them. Have sent multiple emails to them stating I didn't want my things and they've charged me every month since and claimed they never received my notices. On top of that I've been getting constant phone calls about it and no one could seem to help me fix the problem. So it continued to be on me and I continued to get charged for items I already claimed I was giving away. Would not recommend to anyone.JESSICA D. | Overall Experience
El cliente no dejó un comentario.Herman M. | Overall Experience
El cliente no dejó un comentario.STEPHEN S. | First Impressions
El cliente no dejó un comentario.Ojonatu D. | Overall Experience
I'm thankful for Shane to help me and my wife. If you do worker of the month or anything like that, I feel like he should get it. Overall the staff was amazing.Chris F. | First Impressions
Thankful that the Lawton team was able to find a unit to store my stuff temporarily during a cross country move. The process was very efficient.John J. | First Impressions
El cliente no dejó un comentario.Jamie R. | First Impressions
El cliente no dejó un comentario.Shelly M. | Overall Experience
The employees was happy to help me. They answered all my questions. The unit was inside and well light for me and it being 90° plus outside, it was still pretty cool inside. They got me in one pretty fast, even though it was a short time. A big thank you to all the staff members here.Kyle F. | Overall Experience
El cliente no dejó un comentario.Herman M. | First Impressions
El cliente no dejó un comentario.john r. | Overall Experience
El cliente no dejó un comentario.Mahogoney L. | Online Move In
El cliente no dejó un comentario.JEREMY M. | Online Move In
El cliente no dejó un comentario.Komlavi D. | First Impressions
I have used U-Haul numerous times for moving in the past so when I needed a storage place they were the only place that I thought of. I guess their reputation is why. The Lawton store has a great staff and I would highly recommend them to anyone for storage and or moving!karen s. | First Impressions
El cliente no dejó un comentario.Isaac Joel M. | Overall Experience
The staff was always kind and helpful, but seemed busy all the time. Perhaps they don't have enough staff. They do a great job with what they have.Melissa K. | Overall Experience
El cliente no dejó un comentario.Ciara D. | Overall Experience
We did have some issues when we first got there. Our 24-access card did not work. We were told different prices, etc. What we did like was how Shane was when we were checking out and getting a trailer to get our stuff to our home states away. He was helpful and kind. Some other staff were not as he was. Everyone has difficult days. The 2nd time we were there right after losing a family member was a mess to say the least. At least the owner did finally give us access. That was heartache that could have been avoided altogether. So in the end, it was a mixed bag of experiences, and Shane was the one that made it nice in the end. Also, our card was overcharged several months in a row, and the dispute was very difficult. When you speak to the office, ensure they spell your name correctly because it seems like it can never be fixed after first inputted and really read over everything. And get your copies in hard copy and emailed to you. Thanks again Shane for at least being exceptional.christie lynn d. | Overall Experience
El cliente no dejó un comentario.John R. | Overall Experience
El cliente no dejó un comentario.James D. | Overall Experience
El cliente no dejó un comentario.Angelina R. | Overall Experience
Prompt friendly knowledgeable accommodatingdaphne s. | First Impressions
El cliente no dejó un comentario.Michael M. | First Impressions
Ashley at this location was a huge help!! If I need storage in the future, I will definitely use this Uhaul location.Chrisanna W. | Overall Experience
El cliente no dejó un comentario.Janneth S. | Overall Experience
El cliente no dejó un comentario.Valerie M. | First Impressions
El cliente no dejó un comentario.Janneth S. | First Impressions
The facility and staff were helpful. My only concern is the inability of staff to maintain accurate records that I sent in to establish that I relinquished ownership of the contents of my unit. The first hard copy of the signed form and the key were lost. The second email was not acknowledged. It took a third attempt and approximately 16 months before the contract was finalized. This caused undue stress and made it seem as though I did not do my part on stating that I was giving up the rights to the contents in the unit. I was not living in state and had to conduct this through email and phone calls. I tried to inform staff initially to avoid such an encounter and it happened anyway.Malinda i. | Overall Experience
Access to the storage was often limited due to UHaul vehicles blocking the entrancemary s. | Overall Experience
El cliente no dejó un comentario.Steve A. | Overall Experience
El cliente no dejó un comentario.Norma M. | First Impressions
El cliente no dejó un comentario.luis l. | Overall Experience
Storage areas are clean and well kept, loading bays are convenient and the free push carts are very helpful.luis l. | First Impressions
El cliente no dejó un comentario.Keith H. | Overall Experience
El cliente no dejó un comentario.Steve A. | First Impressions
El cliente no dejó un comentario.Dennis R. | Overall Experience
El cliente no dejó un comentario.TIAN T. | Overall Experience
There are roaches we didn’t have any when we came hopefully we don’t when we get the stuff outjason c. | First Impressions
El cliente no dejó un comentario.JACQUELINE WYNEE B. | Overall Experience
Questionable character of employees. Not the most knowledgeable or professional staff. I would not recommend this place and regret using this business myself.JOSHUA W. | Overall Experience
El cliente no dejó un comentario.Laura W. | Overall Experience
Took over 2 hours to get a truck with only one person in line in front of me and the employees are in need of a system over haulBrandon W. | First Impressions
El cliente no dejó un comentario.DEBORAH B. | Overall Experience
above the agreed upon price, they continued to charge my card for 2 months even after numerous phone calls and turning in my key card.... I wouldnt reccomend it to anyone!Anthony S. | Overall Experience
Great customer service by the manager roy I think his name was he’s a great guyAHMAD G. | First Impressions
El cliente no dejó un comentario.Tanisha B. | Overall Experience
El cliente no dejó un comentario.Keith P. | First Impressions
Extremely satisfied the Lawton Uhaul, kept my goods secured and clean from bugs or any other factors that could damage my household goods. Thank you to Mr Roy the manager who was always there for my concerns.karen f. | Overall Experience
El cliente no dejó un comentario.Tammy P. | First Impressions
Always use Uhaul!Reva L. | Overall Experience
The girl at the desk was friendly and helpfulraymond p. | Overall Experience
Roy Smith was amazing, when I had a problem he quickly evaluated it and fixed it promptlyJudith H. | Overall Experience
The staff was friendly and provided excellent customer service!!Marilyn k. | Overall Experience
Easy to use and very friendly staff.Heather P. | Overall Experience
Grass hoppers were all in the storage area.TRINITY P. | Overall Experience
The staff was not friendly. Had very limited access to our belonging. We switched to a different storage company that allowed entry after 6pm.Amy K. | Overall Experience
Too much to say I’m going to call customer servicestephanie r. | First Impressions
They cheated me on the gasTawana M. | First Impressions
would have liked longer access hours in the evening, especially on weekends. Otherwise, all was quite acceptable and professional.brent h. | Overall Experience
Moved from Denver, CO to Lawton, OK. Had no issues what so ever with the truck we rented. My second time to use Uhaul, and if needed, will again.Ginger C. | First Impressions
The staff there is greatTracey B. | Overall Experience
It’s clean and have good access to belongingsRhonda B. | First Impressions
Good customer service!!fern b. | Overall Experience
THE PEOPLE WHO WORK AT UHAUL ARE AMAZING. They were very polite and respectful. The service was very quick, even though there was a line of people. I would 100% recommend anyone to this store. Lmitchell S. | First Impressions
I was disappointed I moved out early thinking I would get money back for turning it in early, That is not the case with uhaul but yet if I am late on a payment they send me a pre lean notice.david w. | Overall Experience
Move-out was quick, no waiting around.KENNETH S. | Overall Experience
This u haul moving and storage is a clean place. The staff is very nice.barbara l. | Overall Experience
Everybody was very friendly and always helpfulrobert k. | Overall Experience
Great serviceStefan G. | Overall Experience
The folks at the Lawton Uhaul are amazing. Roy and Denise went above and beyond to help my family get our things. Great experience!!Caitalyn B. | Overall Experience
The crew was really friendly and helpful. They definitely treated me well and respected.Christopher E. | Overall Experience
The staff was very professional and courteous,and they were very prompt as well, I had no wait time whatsoever.Great and I would definitely be referring anyone to them.jennifer j. | First Impressions
Good serviceLamica H. | Overall Experience
Very friendly - customer oriented/ staff... great experience..Vesna I. | Overall Experience
Great crew at this location, they were super helpful and kind. I will definitely use this location in the future!!TYSON L. | Overall Experience
The lady was really helpfulCornelia J. | Reservación
thank youMona M. | Overall Experience
Overpriced, very expensive. Had to get TWO SMALL units for $125/ month EACH because nothing bigger was available. Could not access the units from outside, had to walk down multiple NARROW hallwaysSeth P. | Overall Experience
Thank you very muchbridgett w. | Overall Experience
Everyone was very nice. They really work well together as a team.great job lawton crew on cache road. Ms.PattonTARA P. | Overall Experience
There da best storeage I've ever hadJANET C. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!