Comentarios de los clientes para U-Haul Moving & Storage of Lawrence

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Lawrence

Clasificación general:

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lenet t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Morris P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SARAH C.
Clasificación:

Customer service was perfect both when I picked the equipment up and when I returned it.

DENNIS V.
Clasificación:

El cliente no dejó un comentario.

Toccara D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

YESENIA G.
Clasificación:

Great customer service!! Even recommended a great restaurant in the area. Very welcoming staff!

MYCHEALE G.
Clasificación:

Keep all the Friendly people that you currently have working

LAMAR B.
Clasificación:

El cliente no dejó un comentario.

JOSEPH W.
Clasificación:

make sure that you check over the truck before you drive off throughly.

SASHA M.
Clasificación:

El cliente no dejó un comentario.

Johnathon D.
Clasificación:

El cliente no dejó un comentario.

Ahmet S.
Clasificación:

El cliente no dejó un comentario.

MARVIN D.
Clasificación:

El cliente no dejó un comentario.

Dean M.
Clasificación:

They tried to help me with the leak but was upset I sat on the phone on hold for almost hour trying to get someone to help me with the leak that ruin something of my things just to be told to call another number.

K B.
Clasificación:

Friendly and helpful! Much better than I have experienced in the past but those were also good.

Shawnyea J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JANA D.
Clasificación:

People there were very frieindly and happy to help.

Debra V.
Clasificación:

El cliente no dejó un comentario.

BRYCE K.
Clasificación:

El cliente no dejó un comentario.

LESLIE A.
Clasificación:

Make sure the overnight book is functional. Arrive to return equipment and could not leave keys . This cause me to loose time the next day to double back to drop off keys. Employees were courteous which is saying a lot nowadays.

MELVIN M.
Clasificación:

A better truck

KELLY C.
Clasificación:

Long wait to pick up truck (over 30 min in line) waited quite a while to drop off.

J A.
Clasificación:

El cliente no dejó un comentario.

david F.
Clasificación:

El cliente no dejó un comentario.

Devon K C.
Clasificación:

El cliente no dejó un comentario.

ANGELA J.
Clasificación:

Great customer service and a great location for the business! I will definitely use again!

JOHN K.
Clasificación:

El cliente no dejó un comentario.

Mark V.
Clasificación:

Staff seemed unorganized and not interested in proper return procedures

JOSHUA M.
Clasificación:

Overcharged on mileage, incorrect starting mileage written on contract. Would not overturn even with photo evidence. Will not use again.

Aleksander V.
Clasificación:

El cliente no dejó un comentario.

DOUGLAS F.
Clasificación:

Check in at site was horrible. Poor computer skills by attendant. Then issued a truck out of the middle of a row. Had to move other trucks before I could leave. Drivers door was damaged and popped against the fender every time you opened the door. These mistakes didn't happen when Owen was the Manager

CARMILLA R.
Clasificación:

El cliente no dejó un comentario.

Shonta J. | Overall Experience |
Clasificación:

I have use two Uhaul location each experience has provided excellent cleanliness and outstanding customer service. Upon having two mishap each issue was handled and resolved quickly, fair and professional. I like would like to thank the General Manager Wayne Truax for his help with the process.

RAGEN S.
Clasificación:

Very Happy With The Service At That Location I would recommend Others To Go There.

MYCHEALE G.
Clasificación:

ALL was good from the Asst. Store MGR. and at the point of return the guy that checked the truck back in- both had very nice personalities, nice and easy approachable young men.

RUBY B.
Clasificación:

El cliente no dejó un comentario.

Vetta K. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Erica R.
Clasificación:

Nothing everything was A-1 😊

Kevin O.
Clasificación:

Pathetic service. It took 20 minutes just to check the vehicle in when I returned it.

PAUL H.
Clasificación:

El cliente no dejó un comentario.

Steve H.
Clasificación:

Truck didn't shift well.

JAMES P.
Clasificación:

The young lady we dealt with did an excellent job working with us.

shanena p. | Overall Experience |
Clasificación:

I requested Help finding my unit the first day no 1 ever came. I also overheard a worker being a little rude to a elderly lady.

PERCY W.
Clasificación:

I think Wayne the Mgr is doing a great job.

Jhunlette K.
Clasificación:

El cliente no dejó un comentario.

KEVIN H.
Clasificación:

I had the truck for 10 hours and was charged for two days of service. Don't do that.

George F.
Clasificación:

El cliente no dejó un comentario.

WILLIAM P.
Clasificación:

El cliente no dejó un comentario.

KILLIAN P.
Clasificación:

El cliente no dejó un comentario.

GLORIA T.
Clasificación:

I like the fact I didn't have long in line, everything went smooth. Thank you

EDGAR P.
Clasificación:

El cliente no dejó un comentario.

ashley m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Zachary F.
Clasificación:

El cliente no dejó un comentario.

Stephanie S.
Clasificación:

El cliente no dejó un comentario.

Tylia S.
Clasificación:

El cliente no dejó un comentario.

Jason C.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER B.
Clasificación:

The rental process was fine but I was disappointed in the number of employees that were not wearing a mask or not wearing one properly.

MARVIN T.
Clasificación:

Always good customer service

Matalyn G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JOSEPH M.
Clasificación:

Everyone was nice and professional. Truck ran nice really liked the backup camera. Thanks

Gerardo M.
Clasificación:

Truck was on a very good shape.

Christopher S.
Clasificación:

This location was forced upon me because reserved equipment at another location was not timely returned. Be prepared to re-route to alternative locations for equipment pick-up, and if you have already signed in with your driver's license information, etc. online, be prepared to do it all again at the next location...

Raymond S.
Clasificación:

The facility has very inviting people and very many packing items to choose from.

Gabrielle B.
Clasificación:

El cliente no dejó un comentario.

DOLLIE W.
Clasificación:

Excellent customer service. Thank you so much.

Angela C.
Clasificación:

El cliente no dejó un comentario.

Brandon H.
Clasificación:

very friendly polite staff and helped me fig out exactly what size n all i needed. thanks a lot

Reba s. | First Impressions |
Clasificación:

for the last few months I have had problems with my account, last month, i thought it was resolved. Went in paid my bill only to find one of my units had a lock on it. Is there a problem with your system that it is difficult to use? Don't understand why is is such a problem. I like yhe unit and didn't want to move but this is really getting to be a problem when I need to get in my unit I should not have to go the the office and wait for 30 mIn the an hour to have this resolved again Please fix this this, thanks

STEVEN H.
Clasificación:

El cliente no dejó un comentario.

Nathan S.
Clasificación:

Location was clean and Employee was friendly. Truck was not cleaned out and basically on E.... showed 38 miles to empty. But we needed a truck ASAP so we were happy with getting in and out relatively quickly.

TIMOTHY B.
Clasificación:

For some reason nothing worked on the app and I required help from the people there. They were great

EBONIE P.
Clasificación:

El cliente no dejó un comentario.

norma S.
Clasificación:

El cliente no dejó un comentario.

Derek J.
Clasificación:

I need to talk to the Manager if this location

CIEARE H.
Clasificación:

Make sure the location can meet the reservation accommodations before confirming the reservation.

Paul A.
Clasificación:

You're doing fine. Keep up the good work.

Shantenia Q.
Clasificación:

El cliente no dejó un comentario.

Jose G.
Clasificación:

Hire more front desk personal, because this place has a good professional manager

BRANDON B.
Clasificación:

El cliente no dejó un comentario.

Sharon J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sharon J.
Clasificación:

El cliente no dejó un comentario.

ASHLEY B.
Clasificación:

El cliente no dejó un comentario.

Elise L.
Clasificación:

El cliente no dejó un comentario.

Gary M.
Clasificación:

El cliente no dejó un comentario.

Matthew P.
Clasificación:

Both pick up and drop off were chaotic and disordered. Pick up had only one person working on a Friday afternoon, and there were very long lines with no relief for the worker there. Saturday Drop off had two people working. A truck had broken down in front of the building, 4 trucks were being dropped off at the same time and there seemed to be very little order to what was going on. All the people were very nice though. In comparison to the North Keystone location in Indianapolis, this location is poorly managed.

MICHAEL D.
Clasificación:

Very friendly and helpful.

STUART W.
Clasificación:

El cliente no dejó un comentario.

Hannah C.
Clasificación:

The staff was great, super helpful. But they had lines of people and with a one person staff and a trainee. That's not fair to the employees or the customers. I waited over 1.5 hours to return my truck. Not okay. But again, clearly not the fault of the staff. Please have mgmt look into that.

Brian H.
Clasificación:

This location was fine. My issue is that my pick up place and time were changed from my original registration and NO ONE called me to let me know. I received a text at 4:40 am, when my pick time was 9am. When I called in, I sat on hold for more than 20 minutes and you CS rep was more concerned about her hurt feelings that understanding an angry customer and try to help.

TRACEY B.
Clasificación:

The person who did the check in basically just took my Credit card and hand me the keys. When I asked which truck “she told me the only one on the lot”.My first time driving a cargo truck, didn't know anything about the vehicle? Very rude.

JAMES L.
Clasificación:

Thanks. Your on-line reservation service worked great. And the two ladies i talked to on the phone, knew that a dolly would not work for me, and located a car hauler. All this, within 35 minutes, on a sunday afternoon. ..........JL.

Kayla K.
Clasificación:

The 2 gentlemen that helped me were very kind.

Angela T.
Clasificación:

Dwight was very nice and before we pulled off he was cleaning the uhaul.

Aao H.
Clasificación:

I Already placed a complaint.

AMEEN N.
Clasificación:

Customer service was unprofessional. Despite a sign on the door requiring masks, the clerk was not wearing one. Slow and inefficient too.

Gary S.
Clasificación:

El cliente no dejó un comentario.

GREGORY H.
Clasificación:

El cliente no dejó un comentario.

Doug H.
Clasificación:

El cliente no dejó un comentario.

LISA K.
Clasificación:

The two ladies I dealt with were nice which is rare anymore nowadays it seems so I really appreciated them being friendly and no attitude. Thank you!

Jennifer B.
Clasificación:

El cliente no dejó un comentario.

Cathleen H.
Clasificación:

El cliente no dejó un comentario.

Heather W.
Clasificación:

I did not place this order.

Eugene P.
Clasificación:

El cliente no dejó un comentario.

CLEOTHA S.
Clasificación:

El cliente no dejó un comentario.

ROSEANNE P.
Clasificación:

Excellent hassle free online booking. Truck was ready on arrival.

JERRY D.
Clasificación:

Get more customer service people,I had to wait 20 minutes just to check my trailer in.

HARVEY ELROY W.
Clasificación:

It long drive

Tyler H.
Clasificación:

The truck was absolutely destroyed. The seats were torn up and not fun to sit on. The visors were partially ripped out causing them to constantly fall down in the middle of driving, a big hazard.

jeff O.
Clasificación:

Staff was great and punctual and quick

Jalyn J.
Clasificación:

El cliente no dejó un comentario.

AFRICA C.
Clasificación:

I had a lot of trouble out of the Uhaul site to return my equipment after hours. I spent 45 minutes trying to get it to work and never could. There needs to be an easier way to return your equipment after hours when the U-Haul site will not recognize your location. My location settings were on and I was even logged into U-Hauls guest Wi-Fi and it still did not recognize me being there so I cannot follow any of the other prompts. I even logged out of the sight completely in re-logged in and nothing changed. On the other hand, when I came in the next morning to talk to the man at the desk he was very helpful in understanding. A great worker in my opinion.

Tashe D. | First Impressions |
Clasificación:

I paid for a unit and not even a month later was trying to move in my belongings but was told I didn't have that storage room, it's been marked vacant & they basically had to issue me another storage. I had to pay insurance fee again and was told I will be reimbursed once corporate receives urgent message. Hopefully things are handled more responsibly in the future.

Katy S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Corey B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joseph W. | Overall Experience |
Clasificación:

U-Haul absolutely sucks.

Lavada R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

james t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gabrielle B. | Overall Experience |
Clasificación:

Thanks for all your support&&patience!

Angela B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mark M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CHRIS A. | Overall Experience |
Clasificación:

Great group of people to work with. Owen and Molly (managers) and their team are always eager to help and go out of their way to make certain the storage experience is excellent.

benjamin f. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

HENRY R. | Overall Experience |
Clasificación:

I did not want to give it up but right now I don't have the money to keep it open Later if my financial change You will be seeing me Thanks u Henry Rogers 3175159790

jeanna p. | Overall Experience |
Clasificación:

It was a good experience. Prices not bad. Convenient location. They worked with me when I was late. They also settled on a fair price when I got far behind. I would use the site again for storage and

carmella ann d. | Overall Experience |
Clasificación:

No comments

lenet t. | First Impressions |
Clasificación:

I drove 120 miles to help my daughter, and the experience I had makes me want to NEVER use UHAUL again. call me so I can explain 5742981697 I have too much to say and not enough space in this box

Dewayne D. | First Impressions |
Clasificación:

The representative that assisted me with very friendly. Her coworker Lauren Hatfield is extremely rude and has horrible customer service. She talks about customers loudly in front of other customers.

Kendra S. | Overall Experience |
Clasificación:

I was very pleased with my storage! The employees were very nice! Supervisors were extremely helpful. Thank you Molly!!!

Kona S. | Overall Experience |
Clasificación:

I moved out 5 days after making my payment and waa still charged for the full month. I asked about it and was told that the company did not prorate.

Stacie P. | Overall Experience |
Clasificación:

Everything was good

Crystal H. | First Impressions |
Clasificación:

Molly’s Awesome UHaul Pendletonpike Indianapolis 46226 : ) !

Willis B. | Overall Experience |
Clasificación:

I liked this facility and would use it again.

Laquitte L. | Overall Experience |
Clasificación:

Thanks

dollie w. | Overall Experience |
Clasificación:

Excellent customer service. Owen and Molly. Thank you so much.

dollie w. | Overall Experience |
Clasificación:

Excellent customer service. Owen and Molly. Thank you so much

TAMMY M. | Overall Experience |
Clasificación:

Laurel was very nice and professional and patient thank you very much

Irene G. | First Impressions |
Clasificación:

The service was awesome

philip f. | Overall Experience |
Clasificación:

I used the app to order and pick up my truck. It would not let me change the starting mileage but it did let me submit a photo of the mileage. The mileage was off by approximately 500 miles.

Pamela P. | Overall Experience |
Clasificación:

There were roaches in my boxes when I moved into my new apartment. My mover indicted that your facility had several there. I am very disappointed and now have to hire an exterminator to handle it.

Tina T. | Overall Experience |
Clasificación:

Appreciated

KIM P. | Overall Experience |
Clasificación:

Will rent again

thomas c. | First Impressions |
Clasificación:

I experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed to

Sherry B. | First Impressions |
Clasificación:

I rented a room from there and I had excellent customer service

Charles S. | Overall Experience |
Clasificación:

The alarm system was kinda lame. Everybody just expects you to have the alarm go off and wait for it to turn off. What’s the point? If criminals can do the same and just wait for it to turn off.

Willis B. | First Impressions |
Clasificación:

U-haul agent found me a more economical arrangement for my storage needs.

Amanda L. | First Impressions |
Clasificación:

Lauren was a wonderful person that i dealt with ... She was efficient and handle my move with ease!! She helped me choose what I needed and it worked out great! Loved her and the experience! Thanks!

antoinette w. | First Impressions |
Clasificación:

Sent me to different locations without telling me the problem

Jordan C. | Overall Experience |
Clasificación:

The worst customer service I have ever experienced in the entirety of my life, regardless of the industry. Will never use Uhaul again ever.

Lacretia W. | First Impressions |
Clasificación:

No comment

Courtney A. | First Impressions |
Clasificación:

The rep had no personality and acted like he didnt like his job or want to be there like we were bothering him

Kelly B. | First Impressions |
Clasificación:

Owen was Great!

Christina H. | Overall Experience |
Clasificación:

Very helpful!!

BERTHA S. | First Impressions |
Clasificación:

Moved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.

Shartrese G. | Overall Experience |
Clasificación:

They weren’t like other uhaul places I’ve been I wanted to keep uhaul for a later time and they just picked me a time which was not what I asked for that’s my only concern other than that it was fine

Yonna L. | Overall Experience |
Clasificación:

Very under staffed. Busy office. 24 hr operation would really work. Grateful to have the free storage option.

TONYA W. | First Impressions |
Clasificación:

Great Customer Service’!!

Jamila J. | First Impressions |
Clasificación:

I was given a different quote than what they charged my card for the storage, they also charged my card a deposit that was originally supposed to be waved.. I never gave permission for the to take tht

Mebrahtom G. | Overall Experience |
Clasificación:

good staff

Vanessa s. | Overall Experience |
Clasificación:

Everything went very well. Molly & Owen-Mgr was truly an asset to your Company! UNTIL speaking to a very disrespectful, unproffessional young lady the morning after my rental truck was returned.

Tom S. | First Impressions |
Clasificación:

Well maintaned

thomas c. | Overall Experience |
Clasificación:

thank you for your great customer service! If I need a storage again I will certainly use your services.

Christi U. | Overall Experience |
Clasificación:

Would be nice if there were longer access hours on Sundays. Also, this store is a very busy place, they need more staff. There needs to be some sort of signal system when people are near the desks.

Janelle R. | Overall Experience |
Clasificación:

Everything was great. The only concern is that I moved my items out of storage on the 8th of the month, there were was no prorated rate. I had to pay for the entire month whereas other facilities do.

pamela r. | First Impressions |
Clasificación:

while walking through the indoor storage, the entire floor was wet and no caution signs were posted. The employee that was guiding me slipped and fell and I slipped but was able to maintain balance

Jim C. | First Impressions |
Clasificación:

It was all good.

RICHARD G. | First Impressions |
Clasificación:

Great facility and service. My only complaint was that since my truck & trailer combo were too long to fit entirely in the unloading bay the garage door continually closed against my truck windshield

Candis G. | Overall Experience |
Clasificación:

I love the manager n I think her name is molly she the taller heavier set lady I’ve worked with them at there old location n this one

JABE LLOYD J. | Overall Experience |
Clasificación:

Thank you

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