Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Better customer service. Their attitudes are horrible.
ANTHJUAN R.
Clasificación:
4.0
El cliente no dejó un comentario.
Steven M.
Clasificación:
5.0
Prices were reasonable I was pleased with my experience
Ron K.
Clasificación:
5.0
Not much
Everything went Smooth
Sharron B.
Clasificación:
1.0
I reserved a truck prior to pick, when i arrived I was told I would have to wait til the other customer brought the truck back, I reserved pick up for 1pm and the other customer was late, then they had to check truck in and clean it. All staff acted as if this was normal and I should not be upset. They offered me a larger truck for the same price but that I as not what I ordered wanted and I am a female and I did not feel comfortable driving that large truck
Deborah Q.
Clasificación:
5.0
Customer service was great when we arrived. Keep doing what your all doing. Will definitely use again in the future.
Jesse J.
Clasificación:
4.0
El cliente no dejó un comentario.
Kenny B.
Clasificación:
2.0
I was double charged on my transaction and still haven't received my refund. I'm very upset!!!
william H.
Clasificación:
4.0
El cliente no dejó un comentario.
Andres P.
Clasificación:
1.0
Rude and bad behavior
Gurjot S.
Clasificación:
5.0
El cliente no dejó un comentario.
Mark B.
Clasificación:
5.0
El cliente no dejó un comentario.
Steve G.
Clasificación:
4.0
El cliente no dejó un comentario.
Michael H.
Clasificación:
5.0
Excellent customer service, fast check in and check out, knowledgeable staff great experience
Vanessa S.
Clasificación:
5.0
El cliente no dejó un comentario.
Markeese M.
Clasificación:
5.0
El cliente no dejó un comentario.
Mo P.
Clasificación:
5.0
El cliente no dejó un comentario.
Brian R.
Clasificación:
1.0
They charged me twice
Darrin A.
Clasificación:
3.0
Poor service
Sarah D.
Clasificación:
5.0
El cliente no dejó un comentario.
Ryan H.
Clasificación:
3.0
El cliente no dejó un comentario.
Debra H.
Clasificación:
5.0
Personal profesional
devon B.
Clasificación:
5.0
El cliente no dejó un comentario.
Aron W.
Clasificación:
5.0
El cliente no dejó un comentario.
Curtis E.
Clasificación:
5.0
El cliente no dejó un comentario.
Dongliang L.
Clasificación:
4.0
El cliente no dejó un comentario.
David W.
Clasificación:
5.0
Very professional staff.
devon B.
Clasificación:
5.0
Devon was fantastic he made it easy and even got me storage I would recommend this place to anybody that need storage and supplies
Walter J.
Clasificación:
5.0
Seniors discount
Survella G.
Clasificación:
4.0
El cliente no dejó un comentario.
Ryan C.
Clasificación:
4.0
Michael was there by himself during check in I was the third of five people and he had my rental checked back in within 10 minutes
He's a great multitasker.
Elizabeth D.
Clasificación:
5.0
The representative was very familiar with the procedures and policies. She was able to get my reservation moved and get my storage and truck rental taken care of. She was extremely patient and understanding as well!!
Alicia S.
Clasificación:
5.0
No recommendations......We were totally satisfied
Neil P.
Clasificación:
5.0
The guy who waited on us was very nice.
Leslie S.
Clasificación:
3.0
When a customer ask to pickup equipment at the nearest location to their home, the customer should not need to pickup equipment from a location clear across town.
Anita M.
Clasificación:
3.0
Person that helped us was on her personal phone the whole time while helping us. She completed our order and got us in and out but I felt uncomfortable the whole time since I was giving out my phone number and other information to confirm my reservation. She also had somewhat of an attitude. It was definitely a personal call she was taking as she talked about the plans she was making later that night while she was helping us. Not sure I would go back. The other older woman was nice.
Velton D.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert C.
Clasificación:
4.0
This survey is tough because this particular location did quite well- that said, it was the third location I got sent to and my overall experience was very poor. The first location switched me ahead of time and fairly smoothly and professionally. The second location I was embarrassed for uHaul as I listened to the employee on speaker phone beg the previous renter to return the truck as agreed. Following that failure, the uHaul employee walked to the back so she couldn't be talked to as I waited for someone else from uHaul to call me. Overall experience was beyond poor, however the Pendleton Pike location was solid.
Ryan W.
Clasificación:
5.0
Y'all do a great job ..and nothing else I can say but thank you..
lee M.
Clasificación:
5.0
I loved you guys overall!! I really don't have any comments to make other than the smell on the inside of the truck. I would assume it due to sitting so i didn't think too much about it! Great service overall! And great price!
Asia W.
Clasificación:
5.0
El cliente no dejó un comentario.
nicholas B.
Clasificación:
5.0
El cliente no dejó un comentario.
tonya H.
Clasificación:
4.0
El cliente no dejó un comentario.
BRANDON B.
Clasificación:
4.0
The truck I rented leaked when it rained. As such, my furniture got wet.
Jennifer S.
Clasificación:
5.0
El cliente no dejó un comentario.
Daryle W.
Clasificación:
5.0
El cliente no dejó un comentario.
Vaune T.
Clasificación:
4.0
El cliente no dejó un comentario.
Douglas C.
Clasificación:
3.0
Location was out of packing blankets to rent. make sure they are ALWAYS in stock.
Joseph K.
Clasificación:
5.0
El cliente no dejó un comentario.
Audrey H.
Clasificación:
3.0
El cliente no dejó un comentario.
joyce D.
Clasificación:
3.0
The time it took to get waited on was the only issue for me. Other than that no issues.
Shawn K.
Clasificación:
5.0
Truck broke down in traffic. Engine keep reeving up. Truck is jerking. Not a good experience. Truck not maintenance well
Marvelle B.
Clasificación:
4.0
El cliente no dejó un comentario.
cholon S.
Clasificación:
2.0
When you tell a customer that all equipment is at this location it better be there. I was suppose to pick up a 20ft and a dolly, but the one way dolly was the one that got stolen so I have to pay the $340 difference from a dolly to a auto transport. The same price should have been given as the original price quoted. It's not my problem that their toe dolly was stolen. Why should I have to pay for something I didn't ask for? I was also given 10% off on my reservation the first time on one contract all together. Now I lost my 10%, had to pay almost $400 more for something I didn't ask for because of negligence of uhaul. Also nobody should ever have to drive to different locations to pick up equipment and not be compensated for everything. Also when a reservation is made and you are where you are suppose to be the day before pick up and uhaul calls and says,†oh, your pickup location has changed and now you have to wait another day to pick up from now 2 different locations “ So I said then you can pay for my hotel room and food for another day and compensate the gas and mileage from running around picking up your shit when it should be together at one place. That's how bad things happen to good people. Which is exactly what happened. For some reason I always use uhaul and almost Every time have a problem.
Jeff H.
Clasificación:
5.0
El cliente no dejó un comentario.
lashabia F.
Clasificación:
3.0
They didn't give me a receipt and didn't refund me my money they said they didn't but they didn't and too many high fees. 93 dollars and I only made one trip , makes no sense.
Gary J.
Clasificación:
5.0
Friendly customer service
Heather B.
Clasificación:
3.0
Rental was down right nasty
Michael W.
Clasificación:
3.0
As soon as I got on highway the change oil light came on and low tire light. Van was not maintenanced
Danyelle Y.
Clasificación:
4.0
El cliente no dejó un comentario.
steven S.
Clasificación:
5.0
El cliente no dejó un comentario.
Mark B.
Clasificación:
5.0
El cliente no dejó un comentario.
Shontay M.
Clasificación:
4.0
El cliente no dejó un comentario.
Deborah T.
Clasificación:
5.0
Fast friendly service and quality vehicles at reasonable prices
jerimiah T.
Clasificación:
4.0
El cliente no dejó un comentario.
Ellain S.
Clasificación:
5.0
El cliente no dejó un comentario.
AJA M.
Clasificación:
5.0
El cliente no dejó un comentario.
Devon H.
Clasificación:
5.0
El cliente no dejó un comentario.
BRUCE D.
Clasificación:
3.0
I'm very upset because I was charged 3 different times and I think it's all nuts. All I requested was to purchase 2 boxes and rent a 10ft truck and it all cost me a total.of $150+. So sad.
MYCHEALE G.
Clasificación:
5.0
El cliente no dejó un comentario.
Orlando R.
Clasificación:
5.0
El cliente no dejó un comentario.
Caryn B.
Clasificación:
1.0
Give the customer all the information about charges
Sandra B.
Clasificación:
5.0
El cliente no dejó un comentario.
randle T.
Clasificación:
5.0
El cliente no dejó un comentario.
LaTonya A.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael H.
Clasificación:
5.0
El cliente no dejó un comentario.
Natalie B.
Clasificación:
4.0
El cliente no dejó un comentario.
Jim B.
Clasificación:
5.0
The staff went above and beyond my expectations.
antonio H.
Clasificación:
5.0
El cliente no dejó un comentario.
Jazmin A.
Clasificación:
1.0
The manager there is very rude they don’t Acknowledge you when you walk in I would never rent from that locationI had items Stolen out of the garage I reported it she never got back with me I will never never rent from this location again
beatrice b.
|
Overall Experience
Clasificación:
1.0
This has been a horrible experience from the beginning. I had to drive to a second location to get the dolly I paid for and now, 7 months later I'm getting another "receipt" and survey because you all didn't check in the dolly properly.
Lisa S.
Clasificación:
5.0
El cliente no dejó un comentario.
Alesia A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
KATINA S.
|
Overall Experience
Clasificación:
3.0
Fender was rubbing on the tire, I had to fix it myself as this was the only unit available. Roads around the location are so horrible i'm surprised there's not more damage do your equipment immediately after leaving/returning.
Eric S.
Clasificación:
4.0
Gracias.
THOMAS J.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Linda L.
Clasificación:
5.0
El cliente no dejó un comentario.
Tobias S.
Clasificación:
4.0
El cliente no dejó un comentario.
Lisa E.
Clasificación:
2.0
El cliente no dejó un comentario.
Wesley L.
Clasificación:
4.0
El cliente no dejó un comentario.
jermaine W.
Clasificación:
4.0
The automatic drive in doors have issues and going after hours when the doors are locked you might be there 30 mins trying to get one of the automatic doors to open. Alarm be randomly going off when in storage unit.
GREG W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ROXANN M.
Clasificación:
5.0
El cliente no dejó un comentario.
frankcene m.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
DAIZHANE S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Linda A.
Clasificación:
5.0
El cliente no dejó un comentario.
Tyron B.
|
Overall Experience
Clasificación:
5.0
Oranges.
Cearra W.
Clasificación:
5.0
El cliente no dejó un comentario.
Renee H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
SHANEL M.
|
First Impressions
Clasificación:
5.0
Great space for dropping off vehicle, self-return was simple and straightforward! Great lighting available for nighttime drop-offs. Location felt safe.
ANDREW H.
Clasificación:
5.0
El cliente no dejó un comentario.
RONALD B.
|
Overall Experience
Clasificación:
5.0
it ok.
gary L.
Clasificación:
4.0
El cliente no dejó un comentario.
ALEXIS J.
Clasificación:
4.0
El cliente no dejó un comentario.
Kenny B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Felecia B.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
JaKyla S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
tiffany m.
|
Overall Experience
Clasificación:
4.0
I love it better at Uhaul When Owen and Molly were managing the storage facility! My only complaint is that after being with Uhaul for 8 years and faithfully paying my storage bill even when I got behind from loss of work...I still kept up paying for my unit! But having to pay to have lock that wasn't mine removed really was a major issue! My keys were stolen from my car so I was prepared to pay to have my lock removed...but to get to my unit and see that a combination lock had been placed on my unit...tells me that this was done by Uhaul and there should have been the combination code to open the lock? So I feel that I should be refunded back the $50.00 seeing that I was made to pay upfront in order to even get the maintenance guy to come remove the lock! That's the only grievance that I have from being with Uhaul 8 years!
ROBERT B.
|
Overall Experience
Clasificación:
5.0
Never have an issue when I go in. I do most online so it doesn’t hold up staff.
Chasity G.
|
First Impressions
Clasificación:
5.0
The customer service was outstanding very friendly.
TAMMERA C.
|
First Impressions
Clasificación:
4.0
My living room Lamps were both missing as they wer in similar long boxes and not within as my items was removed afterwards into my bought condo…
DARRELL W.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
ROBERT H.
|
Overall Experience
Clasificación:
5.0
Should have prorated the month they rent that's all I'm saying
bryant g.
|
First Impressions
Clasificación:
3.0
In life you take the good with the bad and keep going
DARRYL W.
|
First Impressions
Clasificación:
4.0
Due to the location, which is convenient but dangerous area, I would suggest putting more lighting in the parking lot. I definitely won't be going over there after dark again. It was a tad bit scary. Staff were courteous and helpful.
JESSICA D.
|
First Impressions
Clasificación:
4.0
I appreciate the safe, and extermination, of the unit I occupied for over a year. Thank you Uhaul, and I will recommend you to family and friends.
Toccara D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Matalyn G.
|
Overall Experience
Clasificación:
5.0
my experience with this facility was VERY pleasant and I would certainly use them again for my long term storage needs.
Myrine C.
|
Overall Experience
Clasificación:
2.0
El cliente no dejó un comentario.
Brishaya Y.
|
Overall Experience
Clasificación:
2.0
The ladies were rude most of the time everytime i when to storage i found it was a second lock it even after i pay then i would have to agreement with staff just to get off when it should have been taken off the day i pay not when i show up like two weeks later. Managers never call you back.
DAWN M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Tellie J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Tellie J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ANITA J.
|
Overall Experience
Clasificación:
5.0
rental pay hike in less than 2 months in, really!!!!
SHIRLEY T.
|
Overall Experience
Clasificación:
3.0
Nobody can answer questions at the call center which is very disappointing 😒
CARRIE D.
|
Overall Experience
Clasificación:
1.0
Customer service is really important!!!! The non-chalant, short, oh well, glad it's not me, without a smile (what I perceived from body language) manager that represents U-Haul is mind blowing. There may have been many people that abused Covid as an excuse; however, that was not the case for my family and I. We really experienced "life happenings" and when we were impacted by Covid, because of what U-Haul did in 2020 we weren't eligible. I was very disappointed that I had to move an entire 10*10 unit out because I couldn't pay $125 at a later date. The manger had the ability to accept my $580 and chose not to after I had been calling leaving messages for two weeks.
Nikkita M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
NEDRA W.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Carey B.
|
Overall Experience
Clasificación:
4.0
Siempre nos trataron bien y tuvimos nuestras pertenencias seguras excepto en el último mes que por un error humano, rompieron nuestro candado y abrieron nuestra unidad por parte del mantenimiento. Se disculparon con nosotros y nos repusieron el candado. Afortunadamente no nos faltaba nada.
Lidia M V.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MYRLENE J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
STEPHEN S.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Joshiana B.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Matt B.
|
Overall Experience
Clasificación:
5.0
Thank you for your storage space. I use this facility every time I move. Great team and job everyone!
LAKETRA S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jermaine B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Alana S.
|
First Impressions
Clasificación:
5.0
I loved U haul , they were VERY PROFESSIONAL,
crystal c.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
FRANK F.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ALAN M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
tony h.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
pamela m.
|
Overall Experience
Clasificación:
2.0
My things where stolen out that unit, and te staff which is the manger act like she had no care in the world, so why was I paying insurance, Very disappointed , Ism going t get something done about this,it's really said , it had to be so e1 I knew and stole one of my storage keys cause 1 was missing its sad when you don't no who real or fake
TYCIE C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
India O.
|
First Impressions
Clasificación:
4.0
what i meant was it's easy for anyone to go inside the building. cameras r there, yes but too easy, other storage places usually have a gated keycode.
Shandella S.
|
Overall Experience
Clasificación:
4.0
U should prorate your fees. I used 6 days out of 30 and had to pay full amount ☹️
sylvia b.
|
Overall Experience
Clasificación:
3.0
The reason I gave a average rating is because the guy taking my payment was using his phone and I had to wait till he finished. I don't believe he was handling U-Haul business. Gracias
ROXANN M.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Peachea W.
|
Overall Experience
Clasificación:
5.0
No comment
Deidra C.
|
First Impressions
Clasificación:
5.0
Great and convenient storage facility in the United states.
marian c.
|
Overall Experience
Clasificación:
5.0
Parking lot needs replaced, but good facility inside!
Alex B.
|
First Impressions
Clasificación:
5.0
Thanks yall
stanya h.
|
Overall Experience
Clasificación:
5.0
I was very satisfied.
Louise H.
|
Overall Experience
Clasificación:
5.0
The manager went above and beyond for me and I greatly appreciate her for that
Dwight H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
David W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Tonja F.
|
Overall Experience
Clasificación:
5.0
The lady was nice but the men were rude
stanya h.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
anita g.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Barry P.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
frank s.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
dymia w.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Juanita H.
|
Overall Experience
Clasificación:
1.0
El cliente no dejó un comentario.
RUBEN F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
LACEYSHA F.
|
Overall Experience
Clasificación:
3.0
It been numerous times no one will be at the desks and it's minimum 10 mins before anyone even comes to the desk. There's no signs stating that they will return. Anyone could have went in took what they wanted and no one would have even noticed because no one is at the desk
Shanel O.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jacqueline C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Quatala J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
CARRALYN O.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Fatima G.
|
First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
Brett L.
|
Overall Experience
Clasificación:
5.0
Hi I didn't have any problems using my storage at uhual.. I had a wonderful experience thanks so much
Ebony C.
|
Overall Experience
Clasificación:
5.0
Had my things there for about 6month. Never had a problem! If I need to store my things again I will definitely come back! Thanks U-Haul for an amazing experience!
Monica R.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Carolyn H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Diana H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
RONESHIA J.
|
Overall Experience
Clasificación:
3.0
Just very busy & long wait. Completed everything on line but were asked same questions that I already provided.
Gwen S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Danielle N.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Marsea B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
KALENCIA K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Walter L T.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Raquel B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
KYLE F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Adrienne M.
|
First Impressions
Clasificación:
2.0
Your internet registration did not give actual information once we got to the storage site. The location we picked did not have that available, the clerk found my phone number but not reservation info and the price was $10 higher than internet. You need to fix your internet but the staff at the storage was very helpful and professional. They were excellent the internet receives the below average mark.
Annetta B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Traci B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Stephanie B.
|
Overall Experience
Clasificación:
4.0
Should keep all card readers working
TOMMY C.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Kristan S.
|
Overall Experience
Clasificación:
5.0
Good place to store your belongings.
Darren S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
RENITA P.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Jacquelynn S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Traci B.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
nicole s.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
tonya H.
|
Overall Experience
Clasificación:
5.0
Very convenient and had carts and dollies to make it more easy to move my stuff from my truck or trailer to the storage unit. Very. Very pleased with everything.
Shukree N.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
sylvia b.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Amanda F.
|
Overall Experience
Clasificación:
5.0
You guys just took to long processing my bill I was over drawn 17.91
WHITNEY Y.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Myrine C.
|
Overall Experience
Clasificación:
4.0
Gracias
EDWARD B.
|
First Impressions
Clasificación:
4.0
My overall experience was good but yah got mice real bad they Ate paperwork ruin hundreds in kitchen stuff.they had a big box in there but it wasn't. Catching nothing
