Customer Reviews for U-Haul Moving & Storage of Latrobe

338 comentarios

1072 Mountain Laurel Plaza   Latrobe, PA 15650

(724) 532-0735

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(724) 532-0735

1072 Mountain Laurel Plaza
Latrobe, PA 15650

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone is very friendly and helpful. I will use this location the next time I need a truck. Quick and easy to rent here. I give them a big 10.

Jeffrey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda P. 
Clasificación:
5.0

Kylie is an awesome manager and I love this location in the future I will def come back and use UHaul again best experience

KRISTINA M. 
Clasificación:
5.0

Very professional

Erica N. 
Clasificación:
5.0

Keep up the good work

MATTHEW F. 
Clasificación:
5.0

We had nothing but a very positive experience with the entire staff. Kylie, Kim, Sally n Kristy were very professional, helpful, attentive n friendly. If all the facilities were run by these 4 women you would nothing but compliments. I realize there will be folks who will probably say negative comments about them but you will always have Karen's no matter what you do for them. We will be getting another uhaul truck later as well as a smaller storage unit n I can't think of any other place I would rather rent from than the Latrobe (old K Mart)

Devyn L.  |  Overall Experience 
Clasificación:
5.0

Great staff! Sally and Kylie were very helpful and courteous! Nice facility. Thank you!

DOUGLAS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

william C. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbra T.  |  Overall Experience 
Clasificación:
5.0

Extremely courteous and helpful

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSI S. 
Clasificación:
5.0

Great job

stremp S. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry S. 
Clasificación:
5.0

I cannot remember the name of my sales person that took care of me, but please find out who she is and give her a raise! She was amazing! She took care of all of my needs while taking care of everybody else in the store as well. Very knowledgeable, professional, friendly and just all-around great. She works at the Latrobe Pennsylvania U-Haul and she was there on December 13 all day long. She had a hat on but had short hair and face piercings. The only reason I point these piercings out is so that you can identify her. Gracias.

Misty E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
2.0

After driving for 30 miles when we loaded my side-by-side the hitch popped off of my truck It wasn't locked down The service person at the shop help me and we got it hook backup

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

Staff is very helpful, friendly, and knowledgeable.

loreen h.  |  First Impressions 
Clasificación:
5.0

Another great experience at UHaul! Love the efficiency of the staff!

Frank D. 
Clasificación:
5.0

Keep the customer service Rep that assisted me. My apologies I didn't get their name but they have a catch phrase “I'm living the dream” This person customer service game was on point. Will definitely make sure I use this location again.

Paula V. 
Clasificación:
3.0

Be sure to be honest on the truck dimensions! I was told a king bed would fit in the truck and it was nothing short of a headache!!! I specifically asked if a king bed would fit and the agent said yes. Incorrect. The guy working at the pick-up location was wonderful!

Kevin W. 
Clasificación:
5.0

Kylie was great. Renting has never been easier.

KEITH L.  |  First Impressions 
Clasificación:
5.0

Sally was extremely friendly, knowledgeable and a pleasure to work with. Thank you!!

REBECCA D. 
Clasificación:
5.0

Nothing very friendly helpful workers there equipment great shape easy in easy out !! Perfect been there twice in two weeks. Everything is great !!

Charlene W. 
Clasificación:
5.0

Excellent and fast service. Friendly staff. Great location and much better than previous locations/experiences. Will definitely use and recommend this location in the future.

Wade F. 
Clasificación:
5.0

Kylie E. at the Latrobe location was very helpful in assisting us with our rental. She was just as pleasant when we rented in the morning as she was when we returned the vehicle 10 hours later!

Edward O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
4.0

Customer service needs better attention to customers time. Alot of waiting before and after.

Joi G. 
Clasificación:
5.0

The customer service Rep Kylie (misspelled ) was AMAZING!!!!! She was very busy and handled the customers before me with diligence and respect and promptly handled my transaction! She pulled the van up for me and had the heat running and ready! I truly appreciate these small things when going through a stressful move as a single mom! Definitely recommend this location! I will be a returning customer!!!!!

Amanda K. 
Clasificación:
5.0

The clerk who waited on me (Kylie?) Was wonderful. It was not my favorite day and she was welcoming and cheerful. Really helped the experience and I appreciated her!

April S. 
Clasificación:
5.0

One of the best places for secure place for your items

Peggy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine S. 
Clasificación:
4.0

Not clear on the pricing - we have been using the same van for about 2 months off and on (always for either one day or two) and each time the pricing is different. How can we find out what the price is going to be for usage.

Debra D. 
Clasificación:
5.0

Excellent experience!

John C. 
Clasificación:
5.0

Kylie, Sally and the other young woman were allllll VERY HELPFUL N FRIENDLY!! We had a few hiccups but they took care of us VERY PROMPTLY!! If I could give more stars I would. Huge kudos to these 3 women for making our stressful move very stressful on their end. Gena n Devyn

Devyn L.  |  First Impressions 
Clasificación:
5.0

Kylie is beyond helpful! It was a pleasure working with her to get everything we needed, and if I ever need uhaul again, I'll be looking for her!

MANJOT R. 
Clasificación:
5.0

I interacted with three team members and all were extremely helpful and accommodating. Excellent customer service skills.

John C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Staff was very helpful and courteous. The indoor parking for loading and u loading, plus the carts really helped!!

Devyn L.  |  Online Move In 
Clasificación:
5.0

professional, convenient location, courteous staff

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN V. 
Clasificación:
5.0

Very friendly and very informative , loved the experience.

Charlene W. 
Clasificación:
5.0

Everything was great! The associates were very helpful when I picked and dropped off. ¡Gracias!

Veronica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

Kylie and Sally did an awesome job! Nice to see people take pride in what they do! Well done.

Sarah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert M. 
Clasificación:
4.0

All associates involved in the move in process were very professional, courteous and helpful. You have a great staff.

Elaina K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine A. 
Clasificación:
5.0

Again, very efficient! Extremely pleasant-wonderful service and experience!

Randolph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Collin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert k.  |  First Impressions 
Clasificación:
5.0

Fix your website.

Trenent H. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

I did not even make it to the counter and i was greeted by Kylie in a very pleasant (good morning!) She explained everything that i needed to know and made the process a very painless one. She was still there at the end of the day when i returned the truck and again, even after a long day was great to deal with!

Justin D. 
Clasificación:
4.0

When I dropped off the rental, I didn't realize that I was at the wrong location. That being said, the fellow at the desk was new and was by himself and he didn't know the procedure for checking in the rental.

GARRY K. 
Clasificación:
4.0

The drivers door wouldn't shut and I drive through rain and water came into the cab. The steering was awful. Hard to drive. A lot of play in the steering. I told the rep when I dropped off the van and nothing was done to compensate. I don't feel like I should've had to pay full price for this rental. This vehicle is not safe.

Rhonda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Jade B. 
Clasificación:
4.0

Good service

KIM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxie P. 
Clasificación:
5.0

Everything thing was great thanks!

Jackson G. 
Clasificación:
5.0

The guy,whoever he was,who opened my unit was amazing

Cassandra H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa K.  |  First Impressions 
Clasificación:
5.0

Everyone was professional and friendly. They honored our reservation that the people in Florida screwed up

DEBORAH L. 
Clasificación:
5.0

Everyone was professional and helpful. Unit is clean and easy access

DEBORAH L.  |  First Impressions 
Clasificación:
5.0

Great experience!

Robert L. 
Clasificación:
5.0

Great and friendly staff.

Larry K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie S. 
Clasificación:
1.0

Was supposed to be open at 7am. I arrived at 8 and no one there. Called uhaul and someone finally showed up at 8:30.

Terry D. 
Clasificación:
2.0

Vehicle was returned a day earlier with additional gas in it and was still charged 2 gallon of gas! It's not the $9.15 that is the issue; it's the principle! So whether someone could read the meter or was joy riding for 2 miles…. Idk! Not one representative followed up after my first contact with them!

GREGORY T. 
Clasificación:
5.0

One of the best Uhaul locations I've done business with

DILLON B. 
Clasificación:
5.0

The staff at this location is second to none. They work well together to give the customer an outstanding experience! Check in and check out is fast, all have great attitudes, and are very customer focused! The facility and lot are exceptional and provides easy access! I have rented equipment from 6 or 7 U-Haul faciloties in the past 4 months and the Latrobe one is the best and is what all should strive to be like!

Michael D. 
Clasificación:
5.0

Nothing. The whole process was very well done. Excellent location.

Analucia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian V. 
Clasificación:
5.0

Staff member helped with removing the trailer and was very friendly - excellent people skills - which are hard to find.

JON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

The gentleman that checked me in was very knowledgeable and friendly. His suggestion for store space may be needed in the near future. The van I rented was very economical and easy to drive. All around made my life easier. Will rent from here again.

Judith H. 
Clasificación:
5.0

I have no comments. I was very satisfied with the whole operation from pick up return.

Darin D. 
Clasificación:
5.0

Very good experience. I believe the representative was Dave. Very nice and professional. Hooked the trailer up for me, asked if I had any questions and unhooked it for me when I returned it. Nice, well maintained equipment and great employees.

Bryan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

This is a great uhaul location. The employees are very friendly and helpful. This is the uhaul I will come back to.

taura Y. 
Clasificación:
5.0

The best of everything. So nice I would move in there and live. From staff to building a number 1. I rented years ago from a private company had to throw all my stuff out and stand in the elements. This is like a resort.

Cheryl K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

nothing, everything was clean and in good working order.

Geza W. 
Clasificación:
2.0

He was rude and getting upset when you ask questions.

WYNEEK R. 
Clasificación:
4.0

El cliente no dejó un comentario.

tom G. 
Clasificación:
5.0

We rented the unit and moved in the next morning, so that was very convenient and quick. The rental prices for both the uhaul(cargo van) & storage unit was definitely a good deal & the employees were very helpful, kind and patient although we mainly talked to one guy. Would absolutely use again to rent a uhaul & very content w the safety of my items, and the price for providing it.

Heaven W. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAMELA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike K. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
5.0

Clean and friendly! Highly recommend this location!

kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W.  |  First Impressions 
Clasificación:
5.0

The door on the trailer sticks when opening

scott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
3.0

El cliente no dejó un comentario.

SANDRA B.  |  First Impressions 
Clasificación:
5.0

Nothing! Quick easy very professional. Equipment was ready clean and well maintained. Would recommend this place to anyone. Would use you services again.

thomas T. 
Clasificación:
4.0

El cliente no dejó un comentario.

john B. 
Clasificación:
1.0

Piss poor service!!! RUDE AND UNPROFESSIONAL!! NEVER AGAIN!! 20 years of giving you my business!! NEVER!! FRIGGIN AGAIN!!!!

JON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte H. 
Clasificación:
1.0

We got charged an extra day because the lack of communication between uhaul locations. When calling me THE MORNING of being due the lady was nothing but rude. When calling when we got a flat tire the lady continued to be rude and saying she would help and call back and never did.

BRODY P. 
Clasificación:
5.0

GREAT SERVICE & SMILE THANK YOU

Pasquale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxie P.  |  First Impressions 
Clasificación:
5.0

The manager at the Latrobe, PA store was very professional. He realized I was charged a fee inadvertently and gave me a credit. I told him we will use them again, because of his quick and correct decision.

TIMOTHY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE W. 
Clasificación:
5.0

Windows were so dirty with a thick film at dusk.My husband & I are experienced drivers of long wheel base tailors 5th wheels.I teach defensive driving & this is hazardous impeding the driver vision. We had to stop at a grocery store get bottle of Windex paper towels. It took 45 minutes of time we didn't have to make vehicle safe to drive. I took pictures of the windows. Corporate should see. Either pay for my services of ensuring a safe vehicle or discount the bill. I can provide pictures. Holly Clark RN American Red Cross Defensive Driving Education Management MNDOT

William C. 
Clasificación:
5.0

We only needed to rent the truck for 24 hours, which is what we did. We did not even haul anything, it was basically for travel since all of the car rentals were booked. $460 is a little steep for 24 hours!

Greg P. 
Clasificación:
3.0

I feel like I was an inconvenience. Went in there two weeks ago and there were two guys who immediately got out of their seats to answers my questions and help me if needed. Went in a few days ago again and the two girls at the desk seemed like I was a bother, especially the one who primarily helped me.

Lukas G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  First Impressions 
Clasificación:
5.0

Very helpful, explained things well. Very good location.

belle s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

diana b.  |  First Impressions 
Clasificación:
2.0

I recently as of earlier today got a storage unit at one of your facilities and as we were done with payment of the unit, I was told I had to purchase a lock from the facility because mine was not acceptable. No where on the website or in the office does it say I am required to purchase a lock from your company. I had already purchased my own and was told it was not permitted. I questioned it and the guy who checked me out said he doesn't make the rules, I asked for it in writing to that he did not give me any information. I was not told what unit was mine, I was not told any information regarding access to the unit, the hours, how to use the loading bays, nothing. I was also told I needed to give someone else's contact information who did not live in the same residence as myself, to that I told the guy I had no one, and he told me I needed it in order to even get the unit, and that was not disclosed online during the reservation either. When I asked why, he said in case you don't pay. I had to ask for my unit number. To that I was handed a map and was told to have a good day. I have had units before, and this is by far the worst customer service I have had with a place. I chose this one because it is climate controlled. I got to my unit and found something yellow on the floor, which led me to believe there was vermin urine on the floor because my unit had a big black rodent trap. There was nothing near by to clean the floor, so I have to then bring stuff in next time I am there to address that issue. If there is rodents in the units, or a possibility, why wasn't that disclosed during the check out process? I figured with Uhaul being a well known company, you would have had someone working for you that really cared about the customer. I'm disappointed and upset at this situation.

Tressa N.  |  First Impressions 
Clasificación:
4.0

Disappointed that I didn't get the storage unit I wanted, but general manager went out of his way to make me happy. I was more than pleased with the service.

LOIS S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jeanine d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aliaya S.  |  Online Move In 
Clasificación:
5.0

Move in date is 6/15/2021!! Went in location to review facility and confirm details for MOVE IN JUNE 15th.

Beverly H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B.  |  First Impressions 
Clasificación:
1.0

First off they never state online that this facility is still being built and that it is a construction area. They left a new employee alone and when he tried to call the manager of the store to get help the manager turned his phone off. The manager of the store never called me back. They owe me money and one month of storage and I have not seen this yet. Another customer tripped over wires on the ground left uncovered for you to trip on.

Juanita E.  |  First Impressions 
Clasificación:
5.0

Easy and convenient move. Very helpful and willing to answer all questions.

Hach C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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